July 21-22, 2009
OGI Conference TweetBook
A truly collaborative project—the OGI TweetBook was coordinated by the Web 2.0 community through GovLoop and represents a full account of OGI Conference tweets.
Vivek Kundra, U.S. Chief Information Officer
Aneesh Chopra, U.S. Chief Technology Officer
July 21-22, 2009
Walter E. Washington Convention Center Washington, DC
Social Media Partner
Why a Conference “TweetBook”?
How often do you leave a conference and ask yourself: “That was nice, but now what?”
A few of us were pondering that precise predicament at the conclusion of the Open Government and Innovations Conference (now affectionately known as “#ogi”) when I mused that we should create something called a “TweetBook” – a neatly packaged compilation of all the tweets from the conference.
Then I saw a series of seven blog posts from @pbroviak on GovLoop and learned that the two‐day, grand total included 4,423 tweets from 629 contributors that comprised over 150 pages when dumped in a Word document. Daunted but undeterred, I proceeded to spearhead the project with another blog post on GovLoop, asking if anyone was interested in crowd‐sourcing it. Within hours, there were more than 20 comments from volunteers like:
Pam Broviak (@pbroviak mentioned above, City Engineer/Assistant Director of Public Works for City of
Geneva, IL, Co‐Founder of MuniGov 2.0, not an in‐person conference participant) Marie Crandell (@rocozadesigns, Lead Designer, Rocoza Designs, Ltd, located in United Kingdom, also was not “at” the conference) Roberta Croll (@petrusha, my colleague at the Graduate School ‐ @thegradschool – in the communications and marketing department, who also volunteered as a greeter at Day 2 sessions) John Sporing (@sporing, Assistance Chief, Administrative Office of the U.S. Courts)
Maxine Teller (@mixtmedia, Program Advisory Board Member and Social Media Sponsor for the event)
Helen Ortel (@1105Helen, Conference Manager) and Nichole Uiterwijk (Summer Intern) at host 1105 Group
also helped immensely with sorting out and formatting thousands of tweets. A million thanks to all of you!
Within days, we pulled together what you now hold in your hands…uh, I mean, read with your eyes (sorry, Mr. Weinberger – old paper‐based habits are hard to break!) – an innovative, first‐of‐its‐kind (at least in government!) conference “TweetBook.” Yes, we bridged the broad divide of time and distance to demonstrate
the power of social media on a multi‐sector, multi‐national project completed in an open, transparent, and highly‐ participatory environment (could I get one more shout out for @GovLoop bringing the thunder?). So enjoy the product of people doing what they do best – sharing knowledge – in this “compendium of 140 characters or less” from two data‐packed days in July 2009 when a crowd of concerned citizens gathered in Washington, DC, to give fresh voice to the cry for a participatory democracy whose hallmarks are openness and innovation. See you on GovLoop and Twitter,
Andrew Krzmarzick (@krazykriz)
Program Advisory Board Member, #OGI Conference Senior Project Coordinator, Graduate School
Table of Contents
Tuesday July, 21
Welcome Address ‐ David Wennergren Keynote Address ‐ Aneesh Chopra, U.S. Chief Technology Officer Keynote ‐ Tim O'Reilly, Web 2.0 Visionary Session 1‐1: Web 2.0 and National Security Session 2‐1: Cross‐Agency Collaboration Session 4‐1: Openness, Information Sharing, and the Use of New Media in DoD Conference Luncheon Keynote ‐ David Weinberger ‐ Transparency as a Virtue Session 1‐2: Case Studies in Citizen Engagement Session 2‐2: Transparency in Action: Achieving Its Potential Session 3‐2: Data Visualization: Showing Government 2.0 Session 4‐2: Organizational Metamorphosis When DoD/NGO Partnerships Reach Consensus Session 1‐3: A‐Space: Social Software Unleashing the Potential of a Community Session 2‐3: Organizational Metamorphosis When DoD/USGA Partnerships Reach Consensus Session 3‐3: Federal Acquisition 2.0 Session 4‐3: Innovations in the Science and Technology Communities Town Hall Meeting: Vivek Kundra, U.S. Chief Information Officer 1 2 4 6 8 9 12 15 16 17 18 18 20 20 21 22
Wednesday July, 22
Welcome Address ‐ David Wennergren Opening Plenary Panel ‐ Lena Trudeau and Robynn Sturm, Open Government Dialogues Session 1‐4: Identity Assurance and Privacy Session 2‐4: Tools for Open Government Session 3‐4: External Collaboration Session 4‐4: Connecting with Social Media in DoD Session 1‐5: Policy Discussion Session 2‐5: Securing Web 2.0 and Social Media Technologies Session 3‐5: Transforming Citizen Engagement with Congress Session 4‐5: Opening the Future: The Potentials of Social Media Luncheon Plenary Session: IDG Government Insights Research Findings/Young Leaders and Social Media Session 1‐6: Outside In: Innovation and Openness from Outside Government Session 2‐6: Measuring the Impact of Social Media Session 3‐6: Embracing a Collaborative Culture Session 4‐6: Organizational Metamorphosis When DoD/Coalition Partnerships Reach Consensus Session 1‐7: Beyond Social Networking: The Future of eHealth 2.0 Session 2‐7: Department of Defense Continuous Process Improvement Session 3‐7: Internal Collaboration Session 4‐7: Collaborative Groupware Frameworks for Improving Government‐to‐Community Crisis Response 27 29 31 32 34 37 38 39 40 41 45 48 48 51 52 52 52 53 53
DAY 1: JULY 21, 2009 ‐ WELCOME
Deputy Assistant Secretary, Defense for Information Management
7:44 am moehlert: Wennegren, DOD Deputy CIO ‐ the imperative to share w/ the imperative to secure.... 7:45 am lostonroute66: Wennergren: the key today is "effective communication in a contested environment" 7:46 am moehlert: "Collaborate massively and relentlessly...." Wennegren 7:46 am dslunceford: The power of transparency, the power of access is what this conference is about 7:46 am lostonroute66: Wennergren: buzzwords generate hype and are easy to dismiss. cut through the hype. service oriented enterprise, cloud, etc 7:46 am jack_holt: Right info + right people X right time = fabulous things happening. Dave Wennergren 7:47 am skyemarthaler: Government services as an app store. 7:47 am kayawalton: Wennergren: cloud computing is a powerful opportunity. Scalable, dynamic and on the fly. 7:49 am kayawalton: Wennergren: Communication and collaboration are the heart of how we can be effective in the future. #gov20 7:50 am moehlert: "You must look at ways to address security differently...self‐inflicted denial of service of attack"....Wennegren, DOD Deputy CIO 7:51 am mixtmedia: Risk avoidance doesn't work in this new world. Risk management does. 7:51 am corbett3000: "Transparency will set you free." ‐DoD CIO David Wennergren @ #gov20 7:52 am moehlert: "Trust is at the heart and soul of our challenges...." Wennergren 7:52 am You2Gov: quote from David Wennergren Deputy CIO, Pentagon. "Command and Control is dead" 7:53 am moehlert: "Low trust organizations are paying a heavy price...spend more money and take more time to get stuff done..." Wennegren 7:56 am cdorobek: Wennergren mentions Speed of Trust ‐ first @FedNewsRadio Book Club book http://bit.ly/Ygt9E 7:56 am afabbri: You have to be willing to give up what you have to get more. David Wennergren Page | 1
DAY 1: JULY 21, 2009 ‐ KEYNOTE
U.S. Chief Technology Officer
7:58 am iweeknick: Fed CTO Aneesh Chopra once said "great ideas get funding regardless of the rules." 7:59 am salemonz: Chopra: as I mingle, I'm convinced that there's at least one person here who has phenomenal idea. We need to get that idea heard 8:00 am salemonz: Chopra: not everybody thinks of innovation as technology, but tech touches everything. 8:00 am tjohns06: Aneesh Chopra talking about the "innovation imperative" 8:00 am AndrewPWilson: Chopra: Broader question, what is happening in society at large and how this affects innovation imperative 8:01 am sporing: Chopra: more Americans own cell phones than dishwashers 8:01 am salemonz: Chopra: Adoption rates for new techs is greatly accelerating. What took decades to catch on now takes months or scant years. 8:03 am dslunceford: We are at infancy of digital era; bandwidth consumption is increasing at 5x rate by 2013 8:03 am web20blog: Adoption rate for society as a whole has increased dramatically. Government must match it or be left behind. #gov20 8:04 am salemonz: Chopra: we used to use phones for voice, then certain products came around and now we use them for data. 8:07 am You2Gov: Game Changing Innovation is rule of today's economy. Chopra #gov20 8:08 am salemonz: Chopra: we fail to translate all of these examples of innovation in how our gov't operates 8:09 am tjohns06: "our public policy has failed to keep up with the rate of innovation" ‐Chopra 8:10 am AndrewPWilson: Chopra: we have failed in the public sector to leverage new technologies to their full extent & rate of change in US 8:10 am salemonz: Chopra: research on innovation and rate of improvement among 40 countries, US was dead last 8:10 am svenburg: Chopra: don't tell me where you are ‐ tell me where your going, your rate of change. 8:11 am salemonz: Chopra: our brain capacity, today eight or nine countries has surpassed us in education. We have significant imperative to get better Page | 2
8:12 am dslunceford: For too long America had been treating tech and innovation as individual box 8:12 am GovTwit: We need to incorporate the ideas, opportunities not just in tech policy, but in every significant decision of import to nation 8:15 am web20blog: Must collaborate with industries to have open standards to allow more innovation and become more competitive. #gov20 8:15 am rdamashek: ‐104 chopra: enabling public to see how much energy they are using, and be more energy‐ efficient, R&D roadmap, future jobs 8:16 am USMSOffice: Chopra: US sets open standards in key areas to deliver platforms of innovation 8:17 am AndrewPWilson: Chopra: need to ensure that we are building a 21st century infrastructure & this is not just telecommunications 8:17 am You2Gov: Cannot have an either or situation in computing. Need flexible platforms/solutions that offer rapid change. Chopra. #gov20 8:17 am spdconf: Chopra 3 pillars: drive game changing innovation, 21st century infrastructure, open gov't 8:19 am salemonz: Chopra: the real success of transparency is the impact of accountability. 8:19 am smiltenberger: "the president logged on to the IT dashboard ...he is personally interested in what is going on" chopra at 8:20 am McTeags: Data is the future. Health IT data, smart grid data, traffic data, spending data. Gov is the facilitator of data flow. 8:21 am Pragmatics_Inc: Chopra: We're here to instill a culture of openess. POTUS is personally interested, this isn't just talk. 8:21 am salemonz: Chopra: what is root cause of red projects? Procurment? Contractor? New communication will help id that. 8:21 am NoelDickover: Chopra ‐ transparency leads to accountability. IT Dashboard is one method for the CIOs to do this. #gov20 8:21 am marydavie: Chopra: Transparency facilitates senior executive engagement like never before 8:22 am salemonz: Chopra: citizen developed apps are creating some very interesting products. Data.gov 8:22 am bucchere: 400 data sets available today on data.gov, says Chopra. ‐104 #gov20 8:23 am salemonz: Chopra: participation is another pillar of our direction. 8:23 am skyemarthaler: Chopra‐> Making the data accessible makes information more relevant to American people. 8:24 am salemonz: Chopra: rather than just releasing finished products for public comment, we want public to contribute from the beginning 8:24 am rdamashek: ‐104 chopra: example, find your voter poll location via google maps, example of Open Gov't dialogue process, 16 idea areas 8:25 am csukach: Chopra: Must instill a culture of open government‐‐ yes, noise occurs, but really good ideas appear 8:25 am kmorr: Aneesh now talking about the 'outside‐in' model for participation in policymaking. 3 stages: Engage, Identify Themes, Co‐create 8:25 am salemonz: Chopra: our third phase, we asked the American people to write policy themselves. Over 300 people have done so thus far. 8:27 am GovTwit: http://whitehouse.gov/open 8:27 am CrisisCampWest: RT @AndrewPWilson: Chopra: "Outside‐in" model for participation in policy making http://www.mixedink.com/OpenGov/ 8:28 am dslunceford: We're tapping into the knowledge base of the American people 8:28 am webtechman: rt @lovisatalk Open Gov = transparency & accountability, better collaboration & open data, & participation by ALL ppl Page | 3
DAY 1: JULY 21, 2009 ‐ KEYNOTE
Web 2.0 Visionary
9:25 am salemonz: if it works, great; if it does not, stop doing it. We have problem with stopping things in gov't. 9:25 am Pragmatics_Inc: oreilly: "build a culture of measurement". Agree! needs test‐driven development, metrics, SLAs, performance based contracts. 9:25 am Tinavhs: @timoreilly failure is an option in technology 9:26 am rdamashek: ‐1141 O'Reilly: New Yorker article about determining what's important to measure, outcomes, stateoftheusa.org performance 9:26 am robpierson: O'reilly: "Lower the barriers to innovation and experimentation. Even more: I say we _encourage_ “safe” failures" 9:26 am medmike: RT @AndrewPWilson O'Reilly: Need to build not only a culture of measurement but make it automated, baked‐in part of processes 9:27 am AndrewPWilson: O’Reilly Google is successful (in part) b/c they understand we are moving into a real time world 9:28 am salemonz: O'Reilly: 7bil times. Day, they have an auction to detrmine what ads on what page 9:28 am medmike: We are realtime world. Adwords leveraged this first. Predict based on usage not via highest bidder I.e. a realtime auction @timoreilly 9:29 am rdamashek: ‐1141 O'Reilly: what are the fitness factors for your organization? real‐time nature of industry processes 9:29 am kayawalton: O'Reilly: Measure outcomes, not just output. Understand dynamics of real‐time world. 9:29 am salemonz: O'Reilly: gov't needs to throw open doors to customers. App store iPhone is good example. Anyone can make apps 9:30 am NoelDickover: @timoreilly ‐ real time search is critical ‐ "everything is going real‐time". Real‐time measurement is key to this. #gov20 Page | 4
9:31 am kayawalton: O'Reilly: Open doors to partners. Let marketplace compete to let innovation happen. 9:31 am rdamashek: ogi‐141 O'Reilly ‐ openness to partners, supply chain, better results through marketplace, Apps for Democracy, NYC example, govt apps store 9:32 am cheeky_geeky: At , @timoreilly thinks that Data.gov should not just be APIs but more of an "App Store" for citizens. 9:32 am krazykriz: @timoreilly:"If u want innovation to happen, don't get charged for something that should be public good" Big Idea: Gov "App Store" 9:33 am rdamashek: ‐141 O'Reilly: NOAA/weather examples of gov't as a platform, end of massive applications and development costs 9:34 am salemonz: O'Reilly: gov't as platform means an end to designed applications. We will help build apps. All features won't be known; they'll grow 9:34 am McDapper: @timoreilly: Walter Gibson: "The future is already here, it's just not evenly distributed yet." 9:34 am rdamashek: ‐141 O'Reilly: sieze the opportunities to spend money on the things that matter, get more done with what we have, GPS as gift of DoD 9:36 am salemonz: O'Reilly: we need to do more than shake the gov't vending machine. We must break out of that model 9:37 am cdorobek: at : @timoreilly mentions CNN story Island DIY: Kauai residents don't wait for state to repair road http://bit.ly/cEzgM 9:38 am You2Gov: Tim O'Reilly at "Do it yourself" becomes "Do it Ourselves" in Government. #gov20 9:39 am rdamashek: ‐141 O'Reilly: meetup as open tool to help promote local collaboration on projects, citizen engagements, how to make thinks happen, DIO 9:39 am salemonz: O'Reilly: gov 2.0 is digital commonwealth. 9:40 am spdconf: @timoreilly don't just ask for people's voices, ask for their hands 9:40 am AndrewPWilson: O'Reilly: How do we (as a gov) help enable and empower collaboration? ‐ Foster a "DIO ‐ Do it Ourselves" attitude
Page | 5
DAY 1: JULY 21, 2009 – AM SESSIONS
Session 1‐1: Web 2.0 and National Security
9:54 am cheeky_geeky: "A lot of (Web 2.0) policy right now is being made on the basis of absolutely no information." @linwells 9:56 am Pragmatics_Inc: Security is both functionality and information assurance ‐ not one without the other ‐ @bobgourley 9:57 am stratsoc: Great panel on web 2.0 and nat security here at #ogi 9:57 am smiltenberger: bob gourley: we tend to overlook the bad guys who oppose what we're trying to do with social media 10:00 am kayawalton: Bob Gourley: cloud computing & open source currently mutually exclusive (doesn't have to be) 10:01 am topperge: @bobgourley brings up the identity/security aspect of gov2.0, someone gets its, don't inhibit progress, just make sure its addressed 10:01 am svenburg: Web 2.0 & national security panel with @lewisshepherd, @cheeky_geeky, @bobgourley and Lin Wells ‐ looking fwd to a reality check 10:02 am kpkfusion: Listening to @lewisshepard Addressing security & social software. 10:03 am markwbaur: @cheeky_geeky Q: No information on part of the 2.0 advocate (hollow shell) or on part of detractor (curmudgeon)? 10:03 am justgrimes: At panel talk on Web 2.0 and national security; really like @bobgourley 's pragmatic comments about clouds and bad guys 10:04 am tjohns06: "Open government isn't limited to open U.S. government" ‐@lewisshepherd 10:07 am moehlert: @lewisshepherd "ET2.0 Evil Twin 2.0" What do we think about the bad guys using SoMe to improve their performance? 10:07 am Pragmatics_Inc: what if China, Iran used open source wikis? ‐ Lewis Shepherd 10:08 am tjohns06: "to effectively use collaboration tools, you can't hide behind firewalls" @cheeky_geeky 10:10 am US_EUCOM: Listening to top minds of Web 2.0 & Natl Security: Mark Drapeau, Bob Gourley, Lewis Shepherd, Lin Wells #fb 10:10 am kpkfusion: @cheeky_geeky doing great job. Underscores diff between strucured/unstructured inputs. 10:11 am moehlert: new phrase "Twitter Hero / Corporate Zero" @cheeky_geeky from @bobgourley ...we need to remember the reason why we use these tools. 10:12 am csukach: Linton Wells: dispute resolution ala paypal, etc./applying that idea to dispute resolution amongst/with ppl in other countries ‐105 Page | 6
10:13 am tjohns06: is what you are doing in social media helping your mission? don't be a twitter hero/corporate zero. ‐@bobgourley #nationalsecurity 10:16 am NoelDickover: At Web 2.0 & National Security Session #gov20 ‐ talking about policy challenges for info sharing (flash drives for instance) 10:19 am csukach: Lewis Shepherd: have to balance speed/sharing with security of gov't networks frm attacks that can come via all different means ‐105 10:20 am tjohns06: applications/systems (facebook, twitter) can not be responsible for content/authority of information. #nationalsecurity (@cheeky_geeky) 10:20 am moehlert: @cheeky_geeky "TDTF = Too Dumb To Function" how do we train people to use SoMe effectively? 10:22 am tjohns06: "people are responsible for their own behavior when using social media! "@bobgourley #nationalsecurity 10:23 am Pragmatics_Inc: Great point: Security is a people problem. 10:25 am moehlert: @linwells Need Standing Orders for use of SoMe within DOD... 10:26 am Pragmatics_Inc: We don't hold the *people* accountable for security enough 10:27 am tjohns06: To manage people/tech need to: 1. commit to security from top 2. invest in security 3. enforce the rules @linwells #nationalsecurity 10:29 am kayawalton: From @cheeky_geeky: Potential embarassments not just limited to junior staff. Sr. Staff capable. How to educate sr staff to avoid? 10:32 am moehlert: I'm sorry. I just refuse to be shocked that people can be stupid and use SoMe in dumb ways. Tell me how to fix it. How about training? 10:33 am kayawalton: Shepherd: Sr staff to balance safety, awareness with openness, transparency. 10:34 am tjohns06: "success in government is a result of ruthless persistence" ‐ @linwells LOVE THIS QUOTE! 10:35 am moehlert: @linwells "The Clay Layer" that layer between Sr Leaders who get it & young ppl who get it and the non‐permeable layer in‐between 10:36 am moehlert: @cheeky_geeky How can SoMe be the "inbound" into other countries? 10:36 am planetrussell: Yes! Re @bobgourley on users' responsibility for own actions using SoMe. Ultimately, no policy, entity can replace sound judgment. 10:42 am tjohns06: fascinating political thoughts from @lewisshepherd on powerful regimes making use of latest communication tools for good vs. evil 10:42 am svenburg: @cheeky_geeky: "government as a platform for evil" about Iran gov's use of Facebook 10:45 am tjohns06: need to consider home computers, family, & friends when conducting #nationalsecurity training on open government 10:47 am justgrimes: Could governments use social media and web 2.0 to control citizens, ie., propaganda 10:58 am Pragmatics_Inc: Important comment on open govt ‐ govt publishing personal data, can reveal privacy, security to ill effect 11:30 am planetrussell: @justgrimes Re SoMe misuse: AQ propagandists tried old‐school Cmd & Ctrl "believe this, do that." Most Muslims overwhelmingly rejected.
Page | 7
Session 2‐1: Cross‐Agency Collaboration
9:55 am AndrewPWilson: MuniGov 2.0 coalition of federal/state/local/municipal gov focused on use and principles of Web 2.0 http://tr.im/tlb5 9:57 am wvmikep: ‐106 re: crowdsourcing...how do you identify and address echo chambers? 9:59 am AndrewPWilson: Sean Dennehy ‐ Central Intelligence Agency talking about Intellipedia and the importance of collaboration 10:04 am AndrewPWilson: Dennehy: One core principles for people using tools: Improve existing processes ‐ think how you are capturing knowledge. 10:06 am Jeanne_JPL: Moderating great panel X‐agency collab: it's about culture + change management, not technology. CIA: "fight like hell to keep it open." 10:07 am sporing: Dennehey: these web tools work best when they are available to everyone. ‐106 10:09 am AndrewPWilson: @Jeanne_JPL Question: What can we do to help connect fed/ state/ local SM so that citizens are served better? 10:10 am USMSOffice: Dale Worley speaking on cross agency participation in web 2.0 via muni.gov in 2nd life 10:11 am lovisatalk: @levyj413 talking about Social Media Sub Council work and lessons learned. We practice what we preach! 10:15 am lovisatalk: Biggest barrier to interagency collaboration and sometimes internal collaboration is lack of access to common tool sets & platforms 10:16 am AndrewPWilson: Jeanne Holm: Speaking on the how to find ways to collaborate with public & importance of being where people are 10:17 am lovisatalk: NASA talking about their meetings held in SL in order to facilitate better collaboration 10:17 am AndrewPWilson: Couple people on panel are using 2nd life for collab‐ for me this puts pretty high barrier for participation 10:18 am ANTHOLOGYCOMS: @levyj413 says there are obstacles to overcome with collaboration. But do it anyway. 10:24 am lovisatalk: need participation from public to be successful. Helps get clarification and validation of work re: crowdsourcing 10:25 am AndrewPWilson: Dennehy : Talking about how to find ways to filter information. This is one of this biggest challenges as info explodes 10:25 am AndrewPWilson: Dennehy : "Your reputation is your currency" Agree 10:28 am AndrewPWilson: Dennehy: Talking about importance of "gardeners" (curators) in managing info in Intelipedia ‐ people helping w/ greater good 10:31 am AndrewPWilson: Levy: Education is key part of getting by in from people on how we can move the use of SM forward in gov 10:35 am sporing: RT @AndrewPWilson: Holme: Make sure that people r empowered 2 connect w others. Mistakes will be made but no worse than w other tools 10:41 am sporing: Get everyone in the room (mgmt, legal, IT, etc) to discuss how to use web 2.0 tools for cross‐ agency collaboration. ‐106 Page | 8
10:44 am lovisatalk: State & NASA says begin w/ where are the ppl & the communities? Where is the conversation happening? Start here for SM. 10:45 am lovisatalk: Experiment with different ways to engage the ppl and communities you are trying to reach. 10:47 am wmburke: Social media rules for gov't implementation from @levyj413 ‐ in this order: Mission. Tools. Metrics. Teach. 10:48 am AndrewPWilson: Levy: Go to http://govsocmed.pbworks.com to see info that the social media subcouncil is working on
Session 4‐1: Openness, Information Sharing and the Use of New Media in DoD
9:57 am skyemarthaler: DoD panel for 4‐1 has good cross section ‐health to warfighter. #army 10:00 am rdamashek: ‐108 Session 4‐1: challenges in information sharing for DoD. Marian Cherry special assistant to Vice JCS on net‐centricity 10:01 am skyemarthaler: Creating an information advantage ‐ Debra Filippi #army. Still an issue between privacy/security vs. Convenience #army 10:04 am rdamashek: ‐108 Cherry: JCS wants entire DoD to work as virtual staff/org, JS needs to be open to its partners, rely on DISA for infrastructure 10:04 am skyemarthaler: Marian Cherry‐teach our own people how to leverage beyond their area of expertise. 10:05 am rdamashek: ‐108 Session 4‐1: pushing use of NCES infrastructure to enable services, enhanced security, COOP, agility 10:05 am skyemarthaler: Limited operational capability for secure DoD cloud. Push coming to start exposing data to it. #army 10:07 am rdamashek: ‐108 Cherry: working pilot on cross‐coalition information sharing (US‐Aussies), DoD is not an island, secure sharing with partners 10:08 am skyemarthaler: We must start to work and share information with our partners in secure environment ‐ Marian Cherry #army 10:08 am FlexPlexico: Using a "cloud" is more secure and offers a COOP capability ‐ Marian Cherry from Joint Chiefs of Staff 10:10 am rdamashek: ‐108 Cherry: NS Leads effort, info sharing across senior leaders, driving to be open to other Agency leaders. 10:11 am rdamashek: ‐108 Cherry: TAPS intelligence fusion effort, support for analytics from multiple stakeholder perspectives (e.g. J‐5) 10:12 am skyemarthaler: DoD is working to break both internal and external stovepipe for openess communication, share data. Believe it when I see it. #army 10:13 am rdamashek: ‐108 Cherry: Global Force Management initiative, focus on readiness, support to rapid deployment, manual integration now 10:14 am rdamashek: ‐108 Cherry: similar multi‐stakeholder analysis/interest perspectives 10:16 am McTeags: Global Force Mgmt project will enable DoD to locate people/things, and move them as needs change. My sailor in AF needs that now! 10:17 am rdamashek: ‐108 Campbell: CIO of DoD Medical Health Services (MHS), health IT, tracking info on health of IT, in‐time for provider to use 10:17 am skyemarthaler: Up next on panel Chuck Campbell‐Important to capture all information on patients for healthcare. Streamline process and safety #army Page | 9
10:18 am rdamashek: ‐108 Campbell: cost of not doing so, additional tests, missing full situational awareness for best medical decisions 10:20 am matthewvb: DoD working on virtual electronic lifetime records for health care ‐‐> perhaps this could be model for universal e‐records 10:20 am skyemarthaler: Virtual lifetime electronic record‐entire medical record for career and beyond. #army 10:21 am rdamashek: ‐108 Campbell: eligibility and other associated info, pushing data out, working with Microsoft and Google to provide access to health IT 10:22 am afabbri: DoD doing pilot with Microsoft/Google for personal health record access via Internet, free 10:22 am matthewvb: health info being stored on Microsoft & Google server environments ‐ not DoD servers. that's a great accomplishment for DoD! 10:22 am AndrewPWilson: @lovisatalk Agree, problem for me in 2nd life has been hardware. 2 computers (1 very new) crashed every time I use :( 10:22 am ezick1: ‐108 Campbell Military health system adobting Virtual Electronic lifetime Record 10:23 am skyemarthaler: How do we best do the virtual lifetime electronic record? Change process and speed up ‐ Chuck Campbell #army 10:24 am 22frets: Chuck Campbell talking about How e‐health records save dup tests, time, and potentially, lives. In health speed of info is essential. 10:26 am planetrussell: DoD working on lifetime electronic health records Model for civilian EHR/PHR's? via @matthewvb #himss 10:27 am skyemarthaler: How do we make things customer friendly? Flexible, simple, customized. Distributed development‐using stakeholders‐Chuck Campbell #army 10:27 am afabbri: "distributed development" breaks IT projects into small pieces, different vendors ‐ faster, only way DoD can go now 10:28 am matthewvb: www.health.mil ‐ DoD Military Health Systems site focused on web2.0 tech 10:28 am skyemarthaler: Health.mil is test bed for doing new things in military health community. Chuck Campbell 10:29 am McTeags: DoD IT talking about using distributed development for next gen systems, not just lg vendors. Are defense contractors nervous? 10:31 am sengseng: Listening to Jack Holt speak about Use of New Media in DoD ‐ "Communication is information in action." 10:31 am skyemarthaler: Now up: Jack Holt‐ Defense Media Activity. "Digital undocumented workers" #army 10:34 am McTeags: By thinking about what we do differently, we can work w/in existing systems, rules says Jack Holt from DoD 10:37 am skyemarthaler: Up now: Eric Sauve, Tomoye. Talking about milspace. open, self service, networking environment. peer relationship problem solving 10:42 am skyemarthaler: Suave: scenario training with video, critical peer thinking and connect for dialogue about best result. #army 10:44 am McTeags: Scenario training on MilSpace: Trainees watch scenario & pose solution in order to get access to actual solution & see other solutions 10:44 am skyemarthaler: Sauve: What are you learning today? On milspace. Convergence works to reveal people and peers. #army Page | 10
10:45 am fs3854: eric sauve is talking about MilSpace. what is the relation to companycommanders.com? is this something being pushed on the CCs? 10:49 am McTeags: Quote from MilSpace soc net user "we're no longer limited to discovery learning at expense of people we're responsible for." Powerful. 10:51 am JMGOVIT: dod pilot with google and microsoft for e‐health records going on for a year now, dod now looking at distributed data model for records 10:52 am skyemarthaler: Wisnosky: Don't hide between the lines. Key for openess and trust. #army 10:57 am iweeknick: DoD is overhauling its electronic health record systems to be more usable, more stable 10:58 am skyemarthaler: Wisnosky: info sharing can only happen when everything is simple enough to understand. #army 11:05 am larrydillard: DoD is using new media to communicate and share info. how are we transforming biz practices? 11:57 am larrydillard: amazon destroyed bookstores; craigslist destroyed classifieds; where is DoD's creative destruction?
Page | 11
DAY 1: JULY 21, 2009 – LUNCHEON KEYNOTE
Co‐Author of Cluetrain Manifesto Beckman Center for Internet and Society, Harvard Law School
11:59 am AFCEAHelen: Weinberger: Transparency is a virtue, a way of seeing through a policy or a process to the data behind it. 12:03 pm skyemarthaler: Transparency is important but only if people can use the info. Transparency and logical organization of info. 12:03 pm salemonz: Weinberger: we went from rational animals to being information gatherers. Age of info is about reduction of info. Throw out chaff 12:04 pm debbieweil: The age of information is over; we’re in the age of connection @dweinberger 12:05 pm salemonz: Weinberger: this changes how we come to belief. It changes how we learn and are influenced 12:05 pm AFCEAHelen: Weinberger: Now we're in an endless universe of bottom‐up links. 12:05 pm You2Gov: David Weinberger (Harvard) is speaking. "Endless Universe of Bottom up links" Books simply add to general supply of knowledge. 12:07 pm AFCEAHelen: Weinberger: We trust the system of knowledge and authority in books. But it has a stopping pt, you can't see thru the report. 12:07 pm moehlert: Weinberger: System of Knowledge by Authority allows us to stop investigating by telling us when we've reached an authority. 12:08 pm AFCEAHelen: Weinberger is implying that authority and transparency are mutually exclusive, because authority exists to stop our inquiry. 12:08 pm salemonz: Weinberger: paper is a disconnected medium. It does not link well. Things are often out of date.This reinforced the stoppage of inquiry 12:09 pm lovisatalk: Hyperlinks tell u how to continue finding information & makes relationships 12:10 pm csukach: Weinberger: hyperlinks invite you into different realms & encourages differences 12:11 pm AndrewPWilson: Weinberger: embracing transparency doesn't mean that at some point we will all agree 12:12 pm AFCEAHelen: Weinberger: We have abundance of stuff b/c we took the paper out of the system. But we have an abundance of crap, too. 12:13 pm lostonroute66: if transparency removes traditional end‐points of knowledge search, how will representative gov make policy w/ greater ambiguity Page | 12
12:13 pm AndrewPWilson: Weinberger: Taking paper out of the system has resulted in the problem of abundance of information 12:13 pm wmburke: Weinberg: If this hyperlinked world means differences are never resolved, what does that mean for the future of policy formulation? 12:14 pm sporing: Weinberger: spam is not crushing us, its the good stuff you want that is crushing. 12:15 pm salemonz: Weinberger: finding knowledge is like finding beer. Hot day, get beer, not perfect, but it's good enough. Not laziness, its efficient 12:16 pm AndrewPWilson: Weinberger: Meta data is critical in this age of abundant info 12:16 pm NoelDickover: Weinberger ‐ info only needs to be "good enough" in most cases. Social info allows us to find answers our specific needs. #gov20 12:17 pm salemonz: Weinberger: notices and warnings from wikipedia shows that they're not trying to sound authoritative, they're inviting us to edit 12:18 pm salemonz: Weinberger: casual approach to authoritative stance liberates knowledge. The ability to rely on metadata makes system smarter. 12:18 pm You2Gov: @dweinberger "Literacy of us learning to deal with meta data is liberalizing to society." #gov20 12:19 pm AFCEAHelen: Weinberger: Businesses are uncomfortable letting us know they are fallible. So is government. We're humans, not G‐d. 12:20 pm AndrewPWilson: People should pay close attention to the language Weinberger is using, lots of "we", "us" & "our" 12:21 pm skyemarthaler: The Internet is one big recommendation system ‐ weinberger 12:22 pm csukach: Weinberger: humans are fallible. We're only embarrassed by our fallibility if we we're pretending not to be human in the first place 12:24 pm tellenger: "We rely on transparency to evaluate authority. Not on editors." Weinberger is dynamic. 12:25 pm salemonz: Weinberger: hyperlinked media does better job of showing true nature of topics‐‐messy, touching many many things. 12:25 pm csukach: Knowledge & topics are messy & not as neat as paper made that information appear (Weinberg) 12:26 pm salemonz: Weinberger: hyperlinks can let us decide if content is good enough to merit our attention. We can see where it all came from 12:26 pm AndrewPWilson: Weinberger: Networks are the most important authority in this world, not any one individual 12:26 pm skyemarthaler: The network is smarter than any individual or sum of individuals. Weinberger 12:29 pm lovisatalk: Links show us how the world appears to someone & how we share this world. We may share the world diff. Sees beyond ourselves 12:29 pm moehlert: Every link points us to a different way of seeing a shared world. 12:29 pm lostonroute66: Weinberger: a link on a page is a little piece of generosity, saying "here's something interesting" and invites you to leave the site 12:30 pm debbieweil: We’ve built an enormously complex recommendation system called the Internet 12:31 pm salemonz: Weinberger: old architectural view of knowledge is facts‐‐knowledge‐‐wisdom. Page | 13
12:31 pm You2Gov: "The architecture of the web mirrors morality." @dweinberger speaking. Room is transfixed on his verbal tour de force on #gov20. 12:32 pm shwi: Weinberger: Facts have a history. 12:32 pm fantomplanet: The people who will contribute the most to gov't transparency & openness are the people who don't know it yet. 12:33 pm krazykriz: The point of everything @dweinberger is saying: "Linked Differences" ‐ It's okay to disagree. In fact, it's the heart of a democracy. 12:33 pm AFCEAHelen: Weinberger: Facts and information don't lead to wisdom. Discussion does. We tend to hammer out facts, hammer out dissent‐‐that's wrong. 12:33 pm kpkfusion: In other words value of data portals is to facilitate citizen exchange. 12:33 pm salemonz: Weinberger: New system is collective attempt to discuss and grow. Not concerned with nailing things down. They are unnailing. 12:34 pm mixtmedia: Facts, data, information, etc. lead to discourse which lead to COLLECTIVE wisdom & knowledge 12:34 pm NoelDickover: @dweinberger ‐ facts and data do NOT lead to knowledge & wisdom ‐ they lead to informed discussion & argument. #gov20 12:34 pm salemonz: Weinberger: transparency helps us put all arguments together socially. Did away with king in 1700s. This is further progression 12:35 pm sanchezjb: Facts don't just "hammer down ideas." They can also b used 2 support ideas. 12:35 pm Tomoye: dweinberger ‐ facts are the tools for us to change the way we think ‐ making the facts open opens the floodgates to new ideas 12:36 pm salemonz: Weinberger: dec of independence included maximum amount of differences. Max speech. Max religion. But we're stuck with paper. Limiting 12:36 pm mixtmedia: "King Paper continues to rule the world of ideas." It's a dead‐end. Can't click on it. Paper doesn't work. 12:36 pm AndrewPWilson: Weinberger talking about the importance of diversity. Me ‐ Note: diversity very imp to crowdsourcing efforts 12:38 pm NoelDickover: @dweinberger ‐ transparency brings excellence to our networks by making the links visible. #gov20 12:38 pm krazykriz: Democracy is perpetual disagreement...the tension that holds taut the bow that launches us to new heights as a nation 12:41 pm levyj413: Yes @dweinberger, but we face collision between admitting we're human and public expectation that gov't is authority on many subjects. 12:44 pm webtechman: @dweinberger is making us think Differently! Ready to harness the power of collective intelligence. #gov20 12:50 pm kayawalton: Data isn't much use if it's not easily understandable ‐‐ Amen!
Page | 14
DAY 1: JULY 21, 2009 – PM SESSIONS
Session 1‐2: Case Studies in Citizen Engagement
12:53 pm corbett3000: Kicking of the Citizen Engagement case study panel here at #ogi. I'm talking about www.appsfordemocracy.org. Come on in! #fb 12:55 pm corbett3000: Nancy Sternberg from the SBA is talking about www.business.gov 1:03 pm debbieweil: At session listening to @corbett3000, David Stern of @mixedink and Nancy Sternberg from the SBA : business.gov case study 1:23 pm levyj413: Reality check at session: Maybe 20% had heard of Apps for Democracy. Still not a widely‐known thing in gov't circles 1:24 pm tjohns06: @corbett3000 wanted to call DC Apps for Democracy, Hack the District. lol #citizenengagement 1:25 pm tjohns06: COOL local app: iLive.At http://www.ilive.at/ #citizenengagement from @corbett3000 1:28 pm tjohns06: quick wins count = valuable buzz factors (such as building iphone app even if it isn't the MOST widely used app) #citizenengagement 1:31 pm tjohns06: online case files for crime in DC: http://www.wethepeoplewiki.com/ @corbett3000 #citizenengagement 1:31 pm tjohns06: bottom line for #citizenengagement= MAKE IT USEFUL to your audence. 1:35 pm PhoenixRachel: "the citizens"? Aren't we all citizens? Shouldn't we start thinking that way? 1:36 pm debbieweil: @corbett3000 realized that missing piece in Apps for Democracy process was to 1st ask what biggest problems in community are 1:37 pm kayawalton: Of course cybersecurity reality check hits in middle of my drooling: How secure are these apps? 1:41 pm debbieweil: Apps for Democracy: suggest city problems that can be solved with technology http://bit.ly/sG9rQ @corbett3000 1:42 pm mixtmedia : @debbieweil no, community problems can be solved w/citizen engagement. technology will always just be an enabler.
Page | 15
1:44 pm debbieweil: Just launched: 1st app for iPhone http://311.socialdc.org @socialDC @corbett3000 1:44 pm mixtmedia: iLive.at mentioned in two simultaneous panels this afternoon . cool stuff... what if you built action and social media into this? 1:48 pm debbieweil: David Stern @mixedink asks @corbett3000 if approach of Apps for Democracy will always be geographically and locally based 1:49 pm debbieweil: Replies @corbett3000 it was the fastest way to jumpstart the creation of apps cuz municipal data more readily available 1:50 pm cheeky_geeky: I think that @corbett3000 needs to run Apps to Save the Entire Universe for the future intergalactic U.N. and all unaffiliated aliens. 1:54 pm tjohns06: if you don't have a real human being behind the slickest, cheapest, best social network, it will not work. #citizenengagement 2:07 pm storyspinner: so far today the #ogi conference has been awesome, this citizen engagement panel I attended just rocked, lots of great stuff!
Per @debbieweil’s tweet (right), all conference tweets were displayed on two Twitter boards behind event speakers. Photo taken by Debbie Weil
2:10 pm debbieweil: New blog post: live tweeting on two Twitter boards behind speakers http://bit.ly/sazYo 2:36 pm tsuder: @corbett3000 earlier had a presentation abt wht his company & others R doing in DC. He gets it as much as anyone in this space.
Session 2‐2: Transparency in Action: Achieving Its Potential
1:05 pm paula_thrasher: You need outreach for transparency/ crowd‐sourcing to work ‐ If you're open and nobody comes, it doesn't help. 2_2 1:06 pm USMSOffice: John Powers with National Archives‐ recommends education of stakeholders when initiating blogs, public coment periods and web forums 1:12 pm Pragmatics_Inc: All this talk on transparency ‐ should I put my photo instead of our logo on Prag twtr acct ? wondering about our own transparency :‐) 1:14 pm Pragmatics_Inc: when designing mashups ‐ common usernames leads to better transparency (Plus, helpful) 1:23 pm ANTHOLOGYCOMS: Techology can only make an ineffiecient process faster #transparency 1:34 pm allan_USMS: Sonny Bhagowalia: "Technology can automate an inefficient process faster." 1:36 pm Pragmatics_Inc: Everything the gov does is a record. Sometimes lack of transparency is poor record keeping? 1:38 pm Pragmatics_Inc: NARA: The beauty of social media is the flexibility 1:43 pm justgrimes: thank god, people are finally talking about records and records management with social media, web 2.0, and federal agencies session 2‐2 1:43 pm Pragmatics_Inc: venn diagram of the laws/regulation such an issue: one law says do x, another says do y Page | 16
1:52 pm Pragmatics_Inc: Worth going through PII hurdles to allow comments on blogs, because it invests people in the process 1:56 pm justgrimes: When will people appreciate that records & records mgmt is crucial to accountability; record keeping is like transparency 1.0 :) 1:52 pm ANTHOLOGYCOMS: the people at #ogi are open to change and open government. The naysayers aren't here and it's so hard to influence them but we must 1:53 pm Pragmatics_Inc: On the otherhand, people get nervous when the government collects data of any kind ‐ good to have anon & also non‐web way
Session 3‐2: Data Visualization: Showing Government 2.0
12:52 pm 22frets: Attending the data visualization session, one of my fav topics. Ben Shneiderman from UM. 1:06 pm wmburke: data viz mantra per Schneiderman: overview, then zoom & filter, then details on demand. 1:11 pm kayawalton: Another benefit from infoviz: gives you answers to questions you didn't even have. 1:13 pm ArmedwScience: Have you used ManyEyes? http://tinyurl.com/65k5vg A data visualisation tool in which users upload data, create graphic representations 1:13 pm matthewvb: treemaps: perhaps my favorite way to visualize data. 1:19 pm mixtmedia: @paolicelli yes, but you have to be careful not to let pretty pictures show a story that's not really there.... 1:22 pm kayawalton: InfoViz support discovery and communication. "Bad data" may not necessarily bad. Data enables decisions. 1:23 pm wmburke: Schneiderman data viz: great work, but the graphic design is very linear/old school/not clear to a modern eye 1:24 pm matthewvb: Susie Adams (Microsoft) talking about crowd sourcing data analysis 1:25 pm AFCEAHelen: Struck by the diversity of age in this room. 1:26 pm svenburg: Susie Adams, Microsoft: we are installing data viz capabilities in the #cloud. then ask the community to help with the analysis. 1:26 pm 22frets: Shneiderman good display of datavis tools and types. Not much gov, tho. 1:27 pm kayawalton: Challenge: empowering citizens to take govt data and create infoviz (without having dev experience) 1:29 pm svenburg: Susie Adams talking about #OGDI for data viz #azure 1:32 pm svenburg: http://www.spatialwiki.com/ by IDV Solutions being demoed at 1:35 pm kayawalton: Currently drooling over demo of Web‐based dataviz apps such as SpatialWiki and PhotoSynth. 1:36 pm grumpawjohn: ms virtual earth ‐ spatial wikis ‐ photos, geo‐located. Not sure that's data‐ viz. Guess photos r data of sorts. 1:39 pm svenburg: @ajturner: Geography is a common pivot point. Maps reflect & define reality ref: Americus 1:41 pm mixtmedia: @ajturner speaking now on data visualization. Geography is a common pivot point (lat & long). Free & open data are the foundation. Page | 17
1:41 pm moehlert: @22frets Add "Install MSFT Silverlight" to "Govt Computer" = #FAIL 1:44 pm svenburg: @ajturner put all his links/demo/ppt up on delicious.com under OGI09. nice! #sharing 1:46 pm 22frets: Andrew Turner is bringing it all together. Merging gov data with geospacial. Excellent. 1:49 pm kayawalton: List of link from @ajturner presentation on geospatial viz of govt data: http://bit.ly/XGPFh 1:54 pm mixtmedia: What about small scale data visualization? Anyone have examples of using visualization to explain strategies w/in agencies? 2:08 pm fantomplanet: @mixtmedia Small‐scale viz. It's called Clip Art in PowerPoint. @lewisshepherd will sell you some add‐ons. ;) 2:18 pm davefauth: wish @ajturner would have gone first. open data and open apps.
Session 4‐2: Organizational Metamorphosis When DoD/NGO Partnerships Reach Consensus
12:51 pm skyemarthaler: Attending Session 4‐2 organizational metamorphosis ‐ when DoD/NGO Partnerships reach consensus #army 1:02 pm skyemarthaler: Q&A from session 4‐2. How do you transfer highly organized DoD skills to Not as structured NGOs partners. #army 1:11 pm skyemarthaler: What communication tools were put in placeto facilitate flexibility between NGOs and DoD? Q&A from Session 4‐2. #army 1:23 pm skyemarthaler: If you have the trust and transparency what was the best way to facilitate? Open and honest participation are key Q&A Session 4‐2 #army 1:28 pm skyemarthaler: A major DoD problem is redundant efforts. Left hand doesn't talk to the right. #army 1:52 pm kit_plummer: why aren't these guys at #ogi? http://bit.ly/16Mfwo 1:58 pm skyemarthaler: Session 4‐2: Find out what people on the lowest level need first before you deploy a solution. 2:01 pm skyemarthaler: In DoD you are starting to see cultural change in mid level/ junior level at grassroots level for partnering and information sharing. 2:03 pm skyemarthaler: Where DoD gets stuck is on policy. Need to develop policies to enhance relationships.
Session 1‐3: A‐Space: Social Software Unleashing the Potential of a Community
2:21 pm topperge: Listening to Mike Wertheimer discussing A‐space at 2:22 pm debbieweil: NSA's Michael Wertheimer: intel community collects 10 million times more info than we analyze 2:25 pm AndrewPWilson: At the a‐space presentation, Michael Wertheimer speaking on ?Facebook for Spies" Page | 18
2:30 pm paula_thrasher: Great issue with SM from A‐Space prezo: It has everything going for it, but I can't figure out how it helps me. 2:32 pm debbieweil: NSA's Michael Wertheimer: Many startups crash by trying to adapt to early adopters (referring to intel's A‐Space) 2:34 pm debbieweil: NSA's Mike Wertheimer: during Iran election crisis, intel analysts left the bldg, walked out to parking lot and began to use Twitter 2:36 pm AndrewPWilson: Wertheimer: Without collaborative space analysts make a judgment and then have to defend them. Collaboration changes dynamic 2:36 pm debbieweil: Love this guy. Totally cool. NSA's Michael Wertheimer is a cryptologic mathematician http://bit.ly/5qqQ2 2:37 pm lostonroute66: @paula_thrasher Henry Ford said, "If I had asked people what they wanted, they would have said 'a faster horse.'" 2:37 pm RebeccaMT: "dont rely on polls/surveys to create your web2.0 platform‐‐users dont always know what they want!" 2:38 pm AndrewPWilson: Wertheimer: Another key to collaboration is finding ways to give credit. 2:39 pm smiltenberger: Expose your problem and expose your information in order to find solutions ‐ wertheimer 2:40 pm debbieweil: NSA's Mike Wertheimer: information is power; sharing it is threatening to intel community 2:41 pm debbieweil: NSA's Mike Wertheimer: you should be sleeping better at night knowing that analysts are sharing info thru A‐Space 2:41 pm moehlert: U should feel good when U go 2 bed tonight, 1,000s of analysts r collaborating together in ways that were not possible before A‐Space. 2:43 pm Pragmatics_Inc: Aspace ‐ let people have fun too (within reason), because it allows for connections of people they have never met before 2:44 pm debbieweil: NSA's Mike Wertheimer: 50% of intel community's A‐Space users (analysts) have been hired since 9/11 2:36 pm topperge: Analysts had to go to the parking lot to read tweets about Iran sad 2:50 pm paula_thrasher: Aspace ‐ fascinating anecdote about how outside individuals could bring new idea to the table, challenging each other 2:50 pm AndrewPWilson: Wertheimer: TinEye ‐ reverse image search engine http://tineye.com/ 2:51 pm AndrewPWilson: Wertheimer: A side benefit of collaboration is that the people collaborating start using & understanding same language 2:51 pm debbieweil: NSA's Mike Wertheimer: The notion that knowledge = power is being replaced by info sharing & collaboration = power 2:52 pm AndrewPWilson: Wertheimer: Analyst learned more from 4 hrs of dialog w/social software than 4 months of job (person was 2 doors down) 2:54 pm topperge: Living intelligence mentioned at todays conference in reference to aspace @ckras 2:55 pm moehlert: M Werthheimer Trying to control leaks by restricting distro is like trying to stop water from falling...won't work 2:56 pm storyspinner: this guy from the NSA speaking at .. just wow! :)
Page | 19
2:57 pm moehlert: Wow. Werthheimer just brought it home. Do you want more or less info when u have to make a decision that could cost some1 their life? 2:58 pm debbieweil: NSA's Mike Wertheimer: Are we saving more lives (w/ new info sharing)? I don?t know yet 3:00 pm RebeccaMT: "trust is an investment. its not something you 'manage' to the point of distrust" ‐dr. wertheimer 3:00 pm Pragmatics_Inc: A‐space presentation has been awesome. I want to share with everyone ‐ it is so inspiring to the power of social networking 3:00 pm debbieweil: NSA's Mike Wertheimer: information overload is becoming a distributed cloud kind of thing (for analysts) 3:01 pm Pragmatics_Inc: Just a note too ‐ ASpace is not opensource, but JiveSoftware. Power in strong user interface from commercial products 3:04 pm AndrewPWilson: Wertheimer: Points (the ability to recognition for your contributions) is big part of the success of collaborative spaces 3:07 pm debbieweil: Bridge is an unclassified version of intel community's A‐Space http://bit.ly/WpZUE http://bit.ly/ndz9R 3:12 pm storyspinner: its really amazing how the analysts are now collaborating across agencies in ways never done before ‐ ASpace really helps them
Session 2‐3: Organizational Metamorphosis When DoD/USGA Partnerships Reach Consensus
Sorry…No Tweets for this Session!
Session 3‐3: Federal Acquisition 2.0
2:40 pm tjohns06: buzzword soup here at #ogi #acquisition session. need some detailed action steps. we all know there is generational knowledge gap. 2:44 pm tjohns06: requirements process needs to be revamped... Great. We all agree! How do we do it?? #acquisition 2:47 pm tjohns06: is this ideal acquisition environment they are discussing already out there? http://defensesolutions.gov/ #acquisition 2:51 pm kpkfusion: Dee Lee just did a great job on presentation for streamlining federal acq process @ . 2:52 pm kpkfusion: Dee Lee says if private/consumer sector had to follow federal requirements process in development, most great products wouldn't happen. 2:53 pm AFCEAHelen: Data paparazzi: those critics who are waiting to pounce because they make conclusions with no knowledge. I love it! 2:54 pm kpkfusion: Just learned a new term from John Nyce at #ogi "data paparazi" How true is that? 2:55 pm dlblack: Dave Lee: improve the acquisition process through good communications 2:56 pm tjohns06: does competition = fairness? #acquisition What makes a federal acquisition competitive? Page | 20
2:58 pm kpkfusion: Underlying issue is that transactions cost imposed by government in complicated procurement systems are passed on to taxpayers 3:01 pm kev097: Speaking of acquisitions, see this stupefying chart. http://bit.ly/Mbm Or Such complexity why gov't rarely does web tech right. 3:01 pm tjohns06: recommend hosting agency "industry days" via live conference. interesting. #acquisition 3:09 pm tjohns06: @AFCEAHelen yeah! those events. good discussions. need to make them more "sharable" and scalable. #acquisition http://bit.ly/cOPX 3:11 pm kpkfusion: @marydavie has solid message. In fed acquisition we have taken a simple process and made it very complex, 1 that inhibits communication
Session 4‐3: Innovations in the Science and Technology Communities
2:33 pm skyemarthaler: Helen Almey‐ Innovation is not just new tech, but how to use old tech differently. #army 2:37 pm skyemarthaler: Helen Almey‐Slowness costs money, Centre for Defence Enterprise #army 2:47 pm skyemarthaler: Battlefield forensics sounds pretty cool. Chopra called it CSI Baghdad. #army 2:47 pm USMSOffice: David Edwards discussing open business cells & www.defensesolutions.gov 2:59 pm skyemarthaler: Military Wikis are not meant to replace authoritative info but to complement. ‐Christopher Thomas #army
@jrick: “Live Tweeting a social media conference has to be one of the most effective uses of Twitter.” Photo taken by Debbie Weil (@debbieweil)
Page | 21
DAY 1: JULY 21, 2009 – TOWN HALL MEETING
U.S. Chief Information Officer
3:39 pm kolpeterson: Vivek Kundra speaking on how transparency can deliver results for gov't 3:41 pm tjohns06: Government does not have monopoly on good ideas ‐Kundra 3:42 pm mixtmedia: Old culture was built around faceless accountability. New culture: ideas have faces . 3:42 pm kev097: Kundra going over OMB's IT Dashboard. It's already led to suspending 45 Veterans Affairs projects: http://bit.ly/iHJyx 3:43 pm AndrewPWilson: Kundra: IT dashboard is not only public but has tools that allow for collaboration & sharing of the info & data 3:43 pm USMSOffice: Kundra: Management watch lists did not hold contractors accountable. Opaque & no feedback on incomes 3:44 pm krazykriz: Kundra: Critical element is democratizing data, putting it in formats that are easily usable by citizens (not just convenient for gov) 3:44 pm Pragmatics_Inc: Kundra: Guiding principals ‐ Transparency, Accountability, Collaboration 3:44 pm skyemarthaler: Kundra: democratize the data so people can make the analysis and judgment on tax payer funded projects. 3:45 pm mixtmedia: Continuously reevaluate what you're doing... "innovations" don't stay that way as time passes. Need processes for continuous innovation 3:45 pm AndrewPWilson: Kundra: How do we tap into public knowledge to help deal with all of the difficult challenges out there 3:46 pm mixtmedia: Evidence‐based decisions to drive change for efficiency and effectiveness 3:46 pm Pragmatics_Inc: Capturing data lets you measure when to fail fast, quit, and stop putting money in bad programs 3:46 pm krazykriz: Data must lead to ACTION. ‐ Kundra 3:46 pm AndrewPWilson: Kundra: Over 31 million hits since launch of IT dashboard. http://www.usaspending.gov/ + companion blog plus data.gov Page | 22
3:47 pm ajturner: Kundra's team is building public facing interfaces that the Government itself is using for decision support http://it.usaspending.gov 3:48 pm AndrewPWilson: Question for Kundra: Why we don't follow model of UK ‐ there is wide area network across all agencies (no firewalls) 3:50 pm skyemarthaler: Kundra: have to ensure the privacy of the American people is not compromised. #army 3:52 pm debbieweil: Vivek Kundra: value of Data.gov is that it jumps firewalls (my interp) and crosses the silos created 50 ‐ 60 yrs ago 3:53 pm svenburg: @ajturner questioning @vivekkundra about open and transparent procurement process 3:53 pm kev097: Questioned about Recovery.gov $15 mil contractor controversy. Kundra: We need procurement reform. IT is not like a building. 3:54 pm debbieweil: Great question for Vivek Kundra: what does success of gov 2.0 look like in 4 yrs 3:54 pm pahlkadot: vivek kundra talking about need for procurement reform. Buy cycle = Moore's law cycle! Already obsolete by launch. 3:54 pm MixedInk: US CTO Vivek Kundra: Transparency works bc of Hawthorne effect ‐ we change behavior by observation, shaming projects that deserve shame 3:54 pm mixtmedia: End state of Gov 2.0? What's success? It's evolutionary.... we'll see greater involvement of technology in every aspect of our lives 3:55 pm krazykriz: Q for Kundra: What is your plan to encourage agencies to unblock great sites like @GovLoop where gov is collaborating transparently? 3:55 pm AndrewPWilson: Kundra: In the next 5 years more data created than in the history of all mankind & much of it will be unstructured 3:56 pm debbieweil: Vivek Kundra: value of Data.gov is unstructured data, some of it is in video, some is GPS‐coded pics you take with your iPhone 3:56 pm AndrewPWilson: Kundra: There will be Darwinian pressure put on the government to be able to compete with services provide by private sector 3:56 pm tjohns06: End state of gov20 = evolutionary. Greater convergence of gov and industry (FYI @sradick) 3:57 pm jack_holt: The www is becoming the manifestation of the aggregation of human thought. I'm just sayin' ... 3:58 pm krazykriz: All this data sounds like a digital landfill...but is one agency's trash another one's treasure? 3:58 pm AndrewPWilson: Kundra: One of the challenges of data availability is the number of steps involved from data generation to becoming available 3:58 pm govloop: data supply chain needs to be improved. definitely key 4:00 pm ScottHorvath: RT @krazykriz: Q for Kundra: What's your plan to encourage orgs to unblock sites like @GovLoop where gov is collabing transparently? 4:00 pm krazykriz: More on the "digital landfill" w/all the data ‐ is a new competency the ability to dig and discover gems? Mining in the 21st century? 4:00 pm pbrantner: Vivek Kundra dispensing hope and change at to a crowd starved for it. 4:01 pm debbieweil: U.S. CIO Vivek Kundra talks like an alpha geek (suits his title) 4:01 pm ajturner: When will @vivekkundra start twittering again? Page | 23
4:06 pm storyspinner: this town hall with vivek kundra at is really intersting, nice glimpse into where our gov't is going tech wise 4:06 pm kmorr: Vivek being asked whether face‐to‐face participatory spaces will be made available for collaborative policy debate/feedback 4:06 pm krazykriz: Quote of the Day (from @kmcurry): Current data supply chain is multiple data stovepipes bridged by Excel monkeys, Powerpoint Rangers 4:07 pm kpkfusion: Will be great to get from data centric discussion to citizen/agency centric discussion. Exchange is the value creation engine. 4:08 pm storyspinner: we are working on putting more weight on the outcomes, not just expenditure data ‐ vivek kundra 4:08 pm davefauth: @mixtmedia DNI Galileo is open only to govt not contractors. not using valuable thinking there. 4:08 pm samteller: Listening to Vivek Kundra talk about awesome government IT at #ogi ‐‐ would have been impossible to imagine this stuff a year ago
Photo taken by Federal Computer Week
4:09 pm moehlert: This is what an end of the day conf session should look like! http://yfrog.com/5iyp3j 4:09 pm storyspinner: there needs to be a huge shift to understand that we are stewards to taxpayer $$ ‐ vivek kundra 4:09 pm tjohns06: Do you need to reorganize/ remodel your physical workspace for better discussion and debate? Vivek's doing it. :) 4:12 pm kpkfusion: Vivek Kundra describes "tectonic shift" to transparency. "Tectonic shift" will extend to changing mindset to improving citizen value. 4:13 pm kev097: Many of the best ideas are IN government, on the front lines, but never move up through bureaucratic hierarchy. ‐Kundra 4:13 pm CrisisCampWest: RT@JohnReaves: RT@AndrewPWilson Kundra:In the next 5 years more data created than in human history‐ much of it will be unstructured 4:14 pm AFPADude: @NoelDickover Kundra is right inline with the @timoreilly view that govt Is a platform, and that this the best way to democratize data 4:14 pm debbieweil: Great Q to Vivek Kundra: How can we capture and elicit some of the tacit knowledge http://bit.ly/3tDuk that fed employees have? . 4:15 pm paolicelli: Per Kundra comments, sounds like fedbizopps platform is being "looked at" for modernization at least. Good ...but can't wait! 4:15 pm govloop: do we need a new clinger‐cohen? 4:15 pm kpkfusion: Commenter focuses on value of "tacit knowledge" inherent in federal employees. Vivek "digital town hall", Adding "cloud" services. 4:15 pm krazykriz: Q for Kundra (from earlier convo w/ @justgrimes): How do we ensure digital participation for Americans in rural areas? Library system? 4:15 pm AndrewPWilson: Kundra: The goal is too have cloud‐based platforms that all gov't agencies can access whenever need occurs 4:16 pm jhaughwout: Q for Fed CIO: Will there be an RFP to see who provides the Cloud for GSA and others? If so, how soon? 4:16 pm RebeccaMT: RT @kpkfusion Underlying issue is that transactions cost imposed by gov in complicated procurement systems are passed on to taxpayers Page | 25
4:16 pm skyemarthaler: President is comittes to leveraging tech and info across the board. Need leadership now. ‐ Kundra #army 4:17 pm kpkfusion: What about improving existing "public comment" process as way to create transparency & open gov as way to find "game changing" ideas? 4:17 pm krazykriz: @ogiconference Can we submit all unanswered questions to Kundra for response from his office (possibly via a WH blog post)? 4:17 pm jack_holt: Leadership: ceding control seeding contol to cultivate performance and harvest excellence. 4:18 pm kev097: Vivek Kundra's answer to all questions, in short: "Oh yeah, we're going to be working on that too." 4:18 pm wmburke: Weird to be listening to a political appointee and not feel like every statement is pre‐determined and approved. Keep it up Vivek! 4:18 pm hueythewookiee: @jack_holt best way is to put it in open format(s) that are platform neutral and serializable. that answers the scale/replicable ? 4:18 pm kpkfusion: Vivek receives applause. Kudos, he did a great job! 4:18 pm debbieweil: Love this... Vivek Kundra: What's key is to capture disruptive ideas 4:18 pm skyemarthaler: Key is to find game changing ideas and disrupt linear procurement of tech. ‐Kundra #army 4:55 pm washingtronic: Kundra requests inventory of latest knowledge management apps http://bit.ly/12RkcI
Page | 26
DAY 2: JULY 22, 2009 – AM SESSIONS
Deputy Assistant Secretary, Defense for Information Management
7:27 am PhoenixRachel: I think its awesome that has highly active tweetstream. Govt nobodies have a chance to connect and actually make a change. 7:28 am rdamashek: Wennergren: Deploy smaller services, retain flexibility and agility of locally developed services 7:28 am armyimcom: It is hard to do change in DoD. Big IT systems are hard to deploy. Need enterprise approach with local capability. Wennergen 7:29 am kayawalton: Wennegren: big challenge to be able to innovate is to change culture and build trust 7:29 am tjohns06: Change management critical to make transparency and open government possible 7:29 am rdamashek: Wennergren: Change Management tips ‐ culture change ‐ 10. Ride waves of change 7:30 am csukach: Day 2 , Wennergren: Changing our culture is our biggest challenge in embracing transparency & sharing 7:30 am US_EUCOM: Culture change needs to start with leadership engagement 7:31 am jrick: Live Tweeting a social media conference has to be one of the most effective uses of Twitter. 7:31 am rdamashek: Wennergren: 9 ‐ move with speed and plant seeds of change ‐ opportunites close unless siezed, leaders come/go too fast 7:31 am tjohns06: large scale implementations take many years. need to consider the changes that will occur during that transition time (Winnergren) 7:32 am tsuder: Wennergren ‐ Try to do modular projects than working with a "big‐bang" long projects. . 7:32 am csukach: Wennegren: in changing, we must do so quickly‐‐we must quickly adapt 7:32 am salemonz: Wennergren: tip 8 polarity management. You are here today because you are good at problem solving. Many things, though are balance of 2 7:33 am jrick: Book recommended by Dave Wennergren: Polarity Management: Identifying & Managing Unsolvable Problems, by B. Johnson: http://is.gd/1HyEK 7:33 am mixtmedia: Services are faster to deploy than products....3. Polarity management: recognize & embrace polar challenges, e.g. sharing AND security Page | 27
7:33 am kayawalton: Wennegren: Manage polarity. Balance openness with security as we move toward change. 7:34 am salemonz: Wennergren: tip 7 turn status quo on head. Have variety of new ideas 7:35 am tellenger: Dave wennergren opening day two at with ten ways to navigate change management. Embrace change, be agile, share, prioritize new ideas. 7:35 am mixtmedia: Don't let status quo drive your decisions. There is always some trepidation about the new & unknown... don't let fear paralyze you. 7:37 am salemonz: Wennergren: tip 6 if you want change, you must be good at telling story‐‐need counter story 7:38 am csukach: Wennegren: if u want to adept at change, you must be able to explain/tell the story so others understand the change 7:38 am AndrewPWilson: Wennergren: There is amazing power in collaboration and creating a marketplace of ideas 7:38 am rdamashek: Wennergren: 5. Power of Team, collective intelligence, market of ideas, grows based on contributions, partnerships, perf‐based contract 7:40 am salemonz: Wennergren: tip 4 power of alignment. Stay in sync with all your internal elements and partners 7:41 am AndrewPWilson: Wennergren: Be a learning organization ‐ demand it from yourself & those your work with 7:41 am salemonz: Wennergren: tip 3 be a learning organization. Demand this from your people 7:41 am armyimcom: Wennergren ‐ Presenting his top 10 tips for change management. Will post on IMCOM blog later. #army 7:42 am AndrewPWilson: Wennergren: Much of current workforce was trained for one type of work environment but we are now living in a totally different environ 7:42 am mixtmedia: 9. Transparency & trust! Challenge of changing low‐trust organizations. But this is an imperative. Need to create execution‐orientation 7:42 am salemonz: Wennergren: tip 2 transparency. We know these benefits. 7:43 am jrick: Thought leaders (authors) cited by Wennergren thus far: Barry Johnson, Howard Gardner, Peter Drucker, Larry Bossidy, & Ram Charan. 7:43 am AndrewPWilson: Wennergren: Top tip: Important to be a positive force for change: WE can lead change in our organizations 7:43 am salemonz: Wennergren: tip 1 be a positive force for change. If you, the SocMed SME, are cynical, it won't help. 7:43 am rdamashek: Wennergren: 1. Positive Force for Change, realistic confidence, practical optimism, contribute to market of ideas, make them better 7:44 am PhoenixRachel: positive force for change isn't touchy feely. Its the only way forward. 7:45 am rdamashek: Wennergren: leaders get behaviors that encourage and tolerate, countries and orgs get leaders the same way 7:45 am jrick: "Leaders get behavior they exhibit & tolerate." ‐‐D. Wennergren, citing (Execution: The Discipline of Getting Things Done?). 7:46 am sporing: RT @kayawalton: Wennegren: Be a learning organization. Effective leaders make ppl's strength effective & weaknessess irrelevant. Page | 28
DAY 2: JULY 22, 2009 – OPENING PLENARY PANEL
Open Government Dialogues
Vice President, National Academy of Public Administration
Office of Science and Technology Policy Executive Office of the President
7:56 am wvmikep: My question for all panelists: How do you make gov social media relevant to the 99% of America outside the beltway? 7:57 am GovFutures: Robynn Strum ‐ participation critical to government meeting its mission ‐ how can web2.0 increase public participation? 8:00 am salemonz: Sturm is going through the white house SocMed iniatives‐‐public opinions, blogs, policy sharing, etc. 8:02 am thegradschool: Take 2: Robynn Sturm and Lena Trudeau talking about the Open Gov Dialogue...found here: http://opengov.ideascale.com 8:02 am salemonz: Sturm: important to ask the right questions to get valuable info. (like journalism, woohoo job security!) 8:03 am salemonz: Sturm: another lesson is ask the right people 8:04 am salemonz: Sturm: empower the community to have them help sift through noise 8:06 am thegradschool: How to facilitate community engagement (from Sturm): enable ability to share, vote, flag. (It's THEIR community, not gov's.) #empower 8:06 am AndrewPWilson: Sturm: Talking about power of crowd filtering ‐ something extremely important when dealing with vol of information we are dealing with 8:07 am Pragmatics_Inc: Good point for openess. Make it matter. (Otherwise its just window dressing, not truly listening) 8:07 am salemonz: Sturm: people won't participate if your tools hold no value. 8:08 am thegradschool: What's the best metric of ANY social media endeavor? Actionable data from citizens (that is actually acted upon!) 8:08 am salemonz: Sturm: iterate. Try even if you fail. Keep changing 8:08 am AndrewPWilson: Sturm: It is critical to show the community that you are engaging that they are being heard 8:09 am wvmikep: Ms Sturm's point re crowd filtering is important for fighting digg‐like echo chambers. Page | 29
8:09 am armyimcom: You can have the best tools and content but no one will participate if you are not engaged with them. ‐ Robynn Sturm #army 8:10 am csukach: Sturm: you have to matter to your audience‐‐by responding to their questions & engaging/talking with them. Engage in dialogue! 8:10 am NoelDickover: Robynn Sturm ‐ the strongest citizen engagement programs show the participants where their input will be used & show final results 8:10 am jrick: Technology‐fueled approaches 2 government require evolution (Robynn Sturm). E.g: As service, not product, a Web site is never finished. 8:10 am thegradschool: Check out the National Academy of Public Administration's (NAPA) "Collaboration Project: at http://www.collaborationproject.org 8:13 am salemonz: Trudeau is talking about collaborative policy writing. By using phases of public input, public can affect policy creation 8:13 am jack_holt: Share broadly, target specifics, allow for self‐selection, empower the community, PROVE it matters ... Results encourage participation. 8:18 am csukach: Trudeau: include public/audience in the brainstoming portion of development of projects, rather than asking for inputs after the fact 8:23 am AndrewPWilson: Trudeau: If you ask people what they think, they will tell you & you may not always like/ agree with what they have to say 8:23 am salemonz: Trudeau: collaboration is messy. If you ask for input, you will get things you don't want. That's normal 8:24 am salemonz: Trudeau: lesson learned from public input on policy: I would have added more context and links to info for more informed input 8:25 am thegradschool: "Not the size of the community, but its diversity" ‐ Lena Trudeau 8:27 am jrick: Forthcoming book by Beth Simone Noveck recommended by Lena Trudeau: Wiki Government: http://is.gd/1HBRd 8:29 am tjohns06: just because the citizen has a seat at the table now, doesn't mean the citizen is going to DO the policy making (Trudeau) 8:34 am AndrewPWilson: Sturm: Emphasizing that all of the tools that have been used so far in public engagement are free (but are challenges to using them) 8:35 am krazykriz: Trudeau @ ‐Lots of anger in the country. We're hearing it in the dialogues. ‐ Isn't anger key driver of nation's birth/(r)evolution? 8:35 am salemonz: Sturm: white house wants to build gov SocMed toolkit, advise agencies on how to proceed. 8:38 am AndrewPWilson: Trudeau: We are not suggesting that Web 2.0 engagement is going to replace other mechanisms ‐ adding channels not replacing 8:41 am csukach: Question: how do we use tools to connect w/people who don't have broadband? A: they can still email, make phone calls, send letters 8:42 am krazykriz: Access points/infrastructure across the country to bridge digital divide: public libraries. Yes, I'm pushing this idea hard! :‐) 8:43 am csukach: Sturm: social media tools facilitate connection but don't replace face‐to‐face collaboration 8:51 am krazykriz: Talking with @jack_holt about the notion that "Nothing sparks innovation like a lack of resources." NOW is a perfect time to innovate! Page | 30
Session 1‐4: Identity Assurance and Privacy
8:58 am USMSOffice: Identity Assurance & Privacy Panel:McCartney‐ different expectations & standards for gov sites 9:00 am USMSOffice: Identity Assurance & Privacy Panel: re info sharing‐ what if info is inaccurate? 9:10 am USMSOffice: OpenID Foundation Rep now speaking re:trusted transactions & open systems http://openid.net/foundation/ 9:11 am dsutch: ID Assurance and Privacy session: D.Thibeau: Those below age 38 have a very different notion of privacy and Ident than those older. 9:14 am USMSOffice: Open ID Foundation Rep claims age dependency correlation to privacy expectation re:personal identity data 9:14 am NoelDickover: Don Thibeau #openid ‐ we all make compromises on privacy for financial or personal gain ‐ ex. ‐every electronic financial transaction 9:15 am dsutch: ID Assurance and Privacy session: D.Thibeau: PII used for authenticating with closed systems is freely available in open systems. 9:21 am dsutch: ID Assurance and Privacy session: J.McCartney: We want privacy, we want security, we want convenience ‐‐ all of this is not possible. 9:23 am jack_holt: Identity assurance and privacy# IAP security, privacy and convenience. 3 factors of the equation. The fundamental exchange. 9:27 am csukach: Don Thibeau, OpenID Foundation: Free & easy, ie facebook, accounts for rapid adoption. But must balance convenience & privacy
Left to right: Don Thibeau, Heather West, Jim McCartney Photo taken by Christiana Aretta
9:28 am jack_holt: #IAP managing the chaos; a public/private collaboration. Is an email address PII? No good answer, now. In collab we find agreement. 9:29 am NoelDickover: Jim McCartney ‐ the fact that I buy red meat is not PII until insurance company uses it to raise my premium due to high BP risk #privacy 9:31 am govwiki: Jim McCartney in Identity Assurance ‐ ease of use of standard may be more important than privacy/security #ogi http://bit.ly/3FWSq 9:32 am jack_holt: What do you want to be responsible for? User education and choice #IAP 9:40 am csukach: Heather West, Ctr 4 Dem & Tech: Amazon makes suggestions to users who trust, b/c Amazon educated them abt cookies, etc frm the get‐go
Page | 31
Session 2‐4: Tools for Open Government
8:58 am kayawalton: John Shea (FEMA): 3 gears of communications: preparedness, disaster (delegated to local partners) and joint info team (JIT) 8:59 am 22frets: FEMA has regional Twitter accounts ready to go for communication in case of disaster. John Shea. 9:00 am kayawalton: Shea: Acknowledge on‐network (twitter etc) and off‐network (site, RSS) communications 9:01 am dlblack: FEMA use of social media is perfect example of mission first, tools to implement mission second 9:02 am kayawalton: Joshua Salmons (DIS): individual employees are actually pushing for socmed within orgs. 9:02 am kscheich100: Salmons: "largest advocates for change in organizations are the individual employees" 9:02 am PhoenixRachel: Those pushing for socmed are of no consequence and rank‐‐ salmons 9:02 am CrisisCampWest: RT @22frets: FEMA has regional Twitter accounts ready to go for communication in case of disaster. John Shea. 9:08 am kayawalton: Salmons: Know the difference between trend and platform. Trend is key to strategy, platform will constantly change. 9:08 am GSPMgwu: Salmons: Even if twitter dies off the microblogging trend it has created will live on. 9:09 am 22frets: Salmons: stay focused on trends, don't get wrapped up in platforms, which will change over time. Trends will stay. 9:10 am McTeags: Joshua Salmons giving a great overview of social media trends, platforms, processes and goals at DoD 9:11 am kayawalton: Salmons: In changing internal culture, leverage existing strategic intent and bridge them to social media tools. 9:11 am GSPMgwu: Salmons: Once again technology is not a replacement of traditional practices, if anything it's an amplification. 9:11 am FlexPlexico: @salemonz Don't create something new when you can plug into what's already there (eg. social networking sites) 9:12 am kayawalton: Salmons: Think of socmed as marketing "substitute products." 9:14 am GSPMgwu: Salmons: in order for a social media initiative to be successful it must be functional, intuitive, and sexy. 9:14 am McTeags: Air Force trains their airmen how to act online in basic training. Approp use of online tools is a people issue, not a tools issue 9:15 am kayawalton: Salmons: Ignite a socmed revolution: be tenacious. 9:19 am McTeags: Don't forget the "sexy" factor when changing internal culture. Choosing social media tools that are fun/easy will speed adoption 9:23 am kayawalton: FEMA: Looked at who in org owned info and had those folks own and use socmed tools. (public affairs) 9:25 am kayawalton: FEMA: Created a model that is consistent across platforms so ppl can distinguish official info. 9:28 am kayawalton: DIS: Branding is key so ppl can distinguish official Army info from outside sources 9:32 am kayawalton: Salmons: Know what you're trying to do before jumping into using the tools. Page | 32
9:34 am kayawalton: Shea: Looking to mass media as a partner in disseminating emergency information. 9:35 am kayawalton: Shea: Be proactive. Create relationships before crisis so trust‐building doesn't take time during times of emergency. 9:36 am kayawalton: Shea: Create a platform for ppl to tell their stories. Don't expect all happy stories. Engage positive & negative feedback. 9:38 am kayawalton: Caudill: Govt has come a long way to embrace this movement but still has some ways to go. 9:38 am McTeags: FEMA builds trust with local orgs by communicating via Twitter before events. Trust enables faster response in disasters 9:39 am kayawalton: Caudill: Goal should be govt come to citizens for what they want rather than citizens going to govt. 9:39 am 22frets: Shea: Twitter has helped FEMA collaborate with partners in the regions so that coordination during disasters is improved. 9:40 am kayawalton: Salmons: Flexibility can pave way for innovation. 9:42 am Lynnstin: Those that pioneered social media are moving on. What's next on the plate? Web 3.0? Web 4.0?! 9:43 am Lynnstin: Semantic web will allow for video transcription ‐ forget about live tweeting events uh oh twitter! 9:44 am kayawalton: Salmons: Anticipate end of trends (socmed?) and keep tabs on new trends (semantic web, mobile). Tweak strategy accordingly. 9:46 am GSPMgwu: Salmons ‐ Cloud computing, personal internet connections, the semantic web are all things to come. How will they change things? 9:46 am kayawalton: Shea: Smart growth ‐ create culture that anticipates change. 9:47 am Lynnstin: Crowdsourcing ‐ how does the government engage in this as an authority and a contributor? 9:49 am kayawalton: Caudill: Information needs to be smarter and the tools that deliver them needs to be smarter, too. 9:51 am Lynnstin: Social media networks have great platforms ‐ but you have to learn to navigate each individually ‐ can be a challenge for some 9:57 am McTeags: John Shea from FEMA says branding is key to letting citizens know what info is official gov communication.
Left to right: Wyatt Kash, Joshua Slmons, John Shea, Bobby Caudill Photo taken by Christiana Aretta
Page | 33
Session 3‐4: External Collaboration
8:56 am kmallwein: Waiting for External Collab session at to start. Dan Doney will talk about BRIDGE http://about.bridge‐ic.net/ as part of panel 8:58 am kmallwein: External collab session at incl: Lena Trudeau, NAPA; Dan Doney BRIDGE Pgm, ODNI; Kim Patrick Kobza, Neighborhood America; Dan Munz NAPA 9:05 am paula_thrasher: Doney of ODNI talking about BRIDGE, external collaboration/ crowdsourcing for intelligence community 9:05 am mixtmedia: There are always more and better outside your organization than inside: how to tap into this tremendous gold mine? Dan Doney on BRIDGE 9:06 am kmallwein: BRIDGE: reaching tech at the Edge. Structured "crowdsourcing" for the Intel community 9:06 am moehlert: "The High Cost of Low Trust" http://www.stephencovey.com/blog/?p=13 9:06 am jrick: Detect a pattern? Always more innovators & better ideas outside govt. than inside. ‐‐Dan Doney. 9:06 am mixtmedia: There is a challenging time lag ‐‐ 2‐3 year gap ‐‐ between what's possible on open Internet and what's available in gov't. 9:08 am kmallwein: Dan Doney ‐ BRIDGE addresses Barriers to entry for little guys:Costs for discovery, innovation, accreditation, and implementation 9:08 am tsuder: Dan Doney talking about BRIDGE Program. http://mypict.me/cG9e 9:08 am Pragmatics_Inc: Cost of implementing new tools (C&A, 508, compliance etc) is so high that only BIG technologies get pushed through that process. 9:09 am Pragmatics_Inc: whats the lessons from the Apple App store for government? Low barrier to entry. 9:10 am kmallwein: Dan Doney: how is BRIDGE App Store similar & diff fm iPhone App Store: Same:low barrier to entry stimulates crowdsourcing, marketplace 9:10 am kmallwein: Dan Doney: BRIDGE Appstore How different: security, environment complexity need for interoperability, acquisition ‐ try before u buy 9:11 am tsuder: Doney‐Bridge is like the "App Store" for the Intelligence Community. You can sell apps that they otherwise wouldn't be able to sell. 9:11 am Pragmatics_Inc: Other key theme in App store: connect the customer directly to the app developer. No person in the middle. 9:11 am AndrewPWilson: Doney stressing importance of providing a platform for people to interact ‐ similar to @timoreilly points yesterday 9:12 am AndrewPWilson: Doney: How fast can you connect with the end users is a real key to success 9:13 am Pragmatics_Inc: make it possible for tools developed separately to share their API for integrations ‐ encourage integrations 9:14 am moehlert: JIEDDO = Joint Improvised Explosive Device Defeat Organization 9:15 am tsuder: Doney‐ Allows the intelligence community to reach outside the community. They may be unclearable but have value. 9:15 am Pragmatics_Inc: Enable developers/technologies use frameworks to connect to org's existing tools (Authentication, Securitty, logging, etc) 9:16 am AndrewPWilson: Doney: People on the outside are hungry to contribute
Page | 34
9:16 am tsuder: Link to apply to enter the "bridge world." http://bit.ly/2ombe http://bit.ly/2ombe 9:16 am moehlert: So when your boss says she can't be on Facebook, tell them that the Chairman of the Joint Chiefs of Staff is http://tinyurl.com/l2q26w 9:18 am Pragmatics_Inc: Collaboration sites come to be dominated by the people who participate. When you do thinks like require CAC, you pre‐define the group 9:17 am AndrewPWilson: Donan: Talking about the Web of trust model as a way to expand a community 9:18 am moehlert: Oh yeah, tell them that the CJCS is also on Twitter http://twitter.com/thejointstaff 9:18 am tsuder: Doney ‐ "Web of Trust" model. A person in the world can sponsor a new person...but you are responsible for them. 9:18 am kmallwein: Dan Doney: BRIDGE is based on a "web of trust" model to permit outreach and get diversity 9:18 am justgrimes: Public libraries as a bridge to rural areas and under served populations for egov, civic engagement & e‐dem; http://bit.ly/18ipst 9:19 am Pragmatics_Inc: Bridge model is mash‐up friendly, perpetual beta, and Agile based. Creates a meritocracy for tools that add value. 9:20 am kmallwein: Dan Doney: BRIDGE ‐ create a mashup ecosystem on the outside so that there is an incentive to work together 9:21 am kmallwein: To register for BRIDGE http://is.gd/1HEWl after registering send Dan Doney email at george.d.doney explaining who you are. 9:23 am jrick: Listening to @kpkfusion speak during External Collaboration panel 9:23 am philgrone: JIEDDO emphasizes yes. New comm channels won't necessarily need new opsec guidelines. 9:23 am AndrewPWilson: Kobza (@kpkfusion) Mission: Can we enable citizens to help make government work better 9:25 am AndrewPWilson: Kobza (@kpkfusion) New world view: Value is created when we engage with citizens, consumers, public 9:25 am jrick: A headline in @kpkfusion's PPT at employs a Twitter abbreviation: "What does it mean 2 have 'a Network Perspective'"? 9:26 am Pragmatics_Inc: The (real personal) social network exists without the tools/ technologies (Facebook, Twitter, whatever) 9:28 am tsuder: @kpkfusion 9 times the probability that citizens will act on a recommendation of a peer versus a message from government. 9:29 am AndrewPWilson: Kobza (@kpkfusion) When considering building citizen networks, there are lots of things to get right in order for them to work
9:32 am tsuder: tsuderKobza‐ (@kpkfusion) ‐ How do we create user experience really big deal. Many different ways for different issues.
Left to right: Dan Doney, Kim Patrick Kobza Photo taken by Christiana Aretta
9:34 am tsuder: Kobza‐(@kpkfusion) Case 1:Discrete Citizen Exchange. We are not doing this enough. We want them to engage and have social fear. Page | 35
9:35 am paula_thrasher: @kpkfusion is sharing great ideas about engaging citizens, but I feel like its a bit high level and not to the point. 9:37 am tsuder: Kobza‐(@kpkfusion) ‐ Giving examples of citizens adding comments in different cities and situations such as transportation. 9:37 am AndrewPWilson: Kobza (@kpkfusion) Discussing different forms of citizen engagement: social collaboration | discrete engagement 9:38 am Pragmatics_Inc: As I see yet another idea center/social collaboration tool for government, do we have too many already? why not a single platform? 9:40 am tsuder: tsuderKobza‐(@kpkfusion) ‐ American Express has created an exchange among cardholders. Being released next week. 9:42 am Pragmatics_Inc: Why are we here:? to many govt looks like 1. Govt makes decision. 2. Govt reveals results. 3. Repeat. Lets do better. 9:42 am tsuder: Dan Muntz, NAPA speaking‐Government looks likes like an impossible bureaucracy to most people. 9:43 am Pragmatics_Inc: Great point ‐ for government today, collaboration tools are mainstream, being used. New focus: Do it right. 9:44 am kmallwein: Dan Munz, NAPA ‐ nearly every fed agency has figured out how to use collab tools ‐ not sure I agree. May be using them but as sideshow 9:47 am Pragmatics_Inc: Do our external partners "Speak government"? Probably not. We need to talk in community language 9:48 am tjohns06: What's the problem? who's the community? How do we get ACTIONABLE input from them? (Muntz) Imp questions in that order!! 9:48 am AndrewPWilson: Munz: Need to understand what "crowds" can & cannot offer when you plan to engage 9:48 am wmburke: compare socmed processes: @levyj413 mission, tools, metrics, teach with Dan Munz: problem, community, tools. 9:49 am tsuder: Muntz‐What do crowds get when they participate in a forum since they "work for free?" They get recognition, chance to participate. 9:49 am tjohns06: Need to make a clear value prop to those you want to engage!! (Muntz) 9:49 am kmallwein: Dan Munz ‐ build a process not a website 9:51 am Pragmatics_Inc: How do we move from transparency as an output (box checking) to accountability as an outcome? 9:51 am moehlert: DISA social networking site is DEFStar...cute 9:55 am AndrewPWilson: From @dan_munz: when preparing for today's panel ‐ "Don't just collaborate more, collaborate smarter" 9:57 am tsuder: Muntz‐Crowds have limitations. Crowds can't provide leadership. Leaders are still needed! 9:58 am moehlert: Question just asked: "How do you get around the fact that no one in the organizations trusts anyone?" Um..wow..that's not a tech issue 10:01 am ahier: Need to make a clear value prop to those you want to engage!! (Muntz) (via @tjohns06) 10:02 am moehlert: DEFStar is based on ning 10:03 am Pragmatics_Inc: Ha ‐ Doney: there is a fine line between the wisdom of the crowds and the madness of the mobs 10:05 am Pragmatics_Inc: @dan_munz its ok if the collaboration is messy, as long as the results are good and measurable 10:09 am planetrussell: Yes! @dan_munz: leadership can't be crowdsourced. By analogy, recalls "Wiki novels" ‐ invariably bad. Single, distinctive voice needed. Page | 36
10:15 am AndrewPWilson: Muntz: Citizen engagement can shift accountability to model of millions of small instances happening all the time 10:15 am justgrimes: We need more ways for citizens to hold people accountable than just "elections and shame" ‐ munz
Session 4‐4: Connecting with Social Media in DoD
8:54 am JIEDDO: DoD Social Media Panel: JIEDDO talks tweets! http://twitpic.com/b7p1c 8:55 am armyimcom: Session 4‐2 what is DoD doing on the ground now. #army Panel members from NDU, DISA, Defense Media 8:58 am armyimcom: Session 4‐4 DoD needs to have instant global communication and be out there otherwise other people will fill void. #army 9:01 am armyimcom: Session 4‐4 Social Media is good platform to counter misinformation and reach distributive public. #army 9:04 am csukach: Les Benito, DoD Web: 18‐24 audience is not visiting our official sites. Vid posted on YouTube got hits;same vid on official site‐nada 9:05 am armyimcom: Session 4‐4 best advocates are the individuals on ground. No longer broadcast, need two way continued dialogue. #army 9:08 am armyimcom: Session 4‐4 Convos are happening, if we aren't part of them and encouraging dialogue they will still happen and we have no input. #army 9:11 am matthewvb: new DoD homepage scheduled for launch 8/15 ‐ focus on "new levels of citizen participation" 9:18 am larrydillard: listening to talk about DoD's use of social media. more activity than substance. 9:21 am philgrone: Are open DoD social media comments/tweets subject to opsec/security review as prepared witness statements for Hill testimony are? 9:25 am armyimcom: Session4‐4 new communication tools will not require new handling, proper handling of information still works. #army 9:32 am armyimcom: Session 4‐4 JIEDDO guidelines for Soc Media, No classified, Facts and factual analysis by SMEs, Speaking for Organization #army 9:41 am jst5150: @LesBenito What metrics does DOD have in place to measure results of use of SM by military units from top to bottom, and what are they? 9:45 am armyimcom: Session 4‐4 Joint Staff using wikis as a platform for streamlining work and processes. Changing how org shares and collaborates #army 9:50 am armyimcom: Session 4‐4 DISA is proponent of web 2.0 and yammer (internal style Twitter) #army 9:58 am armyimcom: Session 4‐4 Q&A How do we streamline process to get content out into social media beyond PAO? Education and trust are key. #army 10:03 am xlifegames: ‐123 Brock Webb shares that in DoD about 80% of people are over 30years old but contribute to only 20% of total social media use Page | 37
Session 1‐5: Policy Discussion
10:18 am GSPMgwu: Policy Discussion breakout featuring @lovisatalk is starting 10:24 am Lynnstin: DOD opts to use a Bloggers Roundtable ‐ moves away from "more government speak" and instead highlight blogs from a broader audience 10:27 am hmiller23: One of the biggest challenges with open gov is old and outdated policies...listening to the Policy Sess at to hear what folks are doing 10:28 am FlexPlexico: RoxieMerritt: 65% of the 2.6 million service members are digital natives 10:30 am Lynnstin: DoS use of Social Media ‐ unique situation ‐ already had an intimate knowledge of communities and how they relate @lovisatalk 10:30 am Lynnstin: How do we engage people? ‐ they are already out there talking. Need to go to where they are and building communities. @lovisatalk 10:32 am FlexPlexico: Merritt: 30,000 views on trooptube with an audience over 40 years vs. 90,000 views on youtube with an audience under 24 years 10:32 am Lynnstin: Can use technology to facilitate public diplomacy and get word out on what it is like to be an American @lovisatalk 10:33 am Lynnstin: Social media can be used to build mutual understandings amongst different cultures and communities @lovisatalk 10:35 am Lynnstin: Needed to have a policy in place for people using new technologies ‐ sign up, put stuff out there ‐ need to consider laws @lovisatalk 10:36 am GSPMgwu: Also realized that they need to have a policy in place regarding how these tools are used ‐ @lovisatalk in panel 1‐5 10:36 am Tinavhs: Roxie Merrett: if we don't define ourselves using social media, someone else will. 10:36 am pahlkadot: Listening to @lovisatalk talk on social media in the state department. Basic policy boils down to Don't Be Stupid. +1! 10:37 am planetrussell: At @lovisatalk: US Dept. of State's use of SoMe = unique. They bring a deep knowledge of communities & how they relate via @Lynnstin 10:39 am Lynnstin: How do you balance laws on the books and use of new media tools? @lovisatalk 10:40 am 2healthguru: want a policy for social media? See Intel's (in the don't be stupid realm" >>http://bit.ly/vwxc0<< 10:42 am Lynnstin: Dept of State: Bureaucracy management and control ‐ review process?! budget!? ‐ won't jive as easily with social networks ‐ @lovisatalk 10:42 am planetrussell: At , @lovisatalk: DoS using SoMe tech to open new channels for public diplomacy + share experiences of what it's like to be an American. 10:42 am FlexPlexico: Don't complain about social media policy unless you're willing to change it ‐ http://govsocmed.pbworks.com 10:52 am lovisatalk: will go into more detail on how we handled specific laws and policies based on what u want to know. Ask at the Q&A up nxt! 11:02 am pahlkadot: @lovisatalk SM policy must be a living document. Must be updated frequently, and try not to call out specific technologies. 11:07 am Lynnstin: @kylemc wonders how you find a middle ground between reaching individuals in field offices and implementing universal policy of SoMe 11:10 am Lynnstin: A hybrid between the policy from the top in collaboration w what works in field offices to determine what works best @lovisatalk ... Page | 38
Session 2‐5: Securing Web 2.0 and Social Media Technologies
10:23 am kayawalton: When talking about Web 2.0 and security, it's easy to get distracted from accepting some tools are what they are. 10:24 am dsutch: Securing Web 2.0: Simon Szykman, NIST CIO, showing some social media technologies, including GovLoop. 10:32 am kayawalton: With govt sites being constantly attacked, there needs to be a balance between access to info and backend security. 10:33 am dsutch: Securing Web 2.0: MarkMorrison is injecting some fear into the session. 10:36 am dsutch: Securing Web 2.0: SimonSzykman: need to understand risks and balance with Web 2.0 benefits. 10:36 am Pragmatics_Inc: Because Web2.0 tools are so easy to use, govt uses sometimes before thinking of security issues 10:36 am kayawalton: Examples of security risks: identity theft, info integrity, info leakage 10:38 am Pragmatics_Inc: Security session raising point that security community, collaboration communities aren't talking. They should. 10:41 am Pragmatics_Inc: Morrison: end user doesn't always recognize when breaking policy to meet mission introduces an immediate threat 10:41 am topperge: 15 years ago you didn't need information to pull the trigger, now you don't pull the trigger without information ‐DNIRep #paradigmshift 10:44 am Pragmatics_Inc: Willis: If you ask questions you get answers. Cultural challenge in govt to start acting on the dialog 10:47 am dsutch: Securing Web 2.0: Good question being asked: who in gov provides security.gov with education, information, risk understanding... 10:47 am kayawalton: Great question on floor: who in US govt is providing education and assistance for risk mgmt and assessment of socmed? 10:49 am kmallwein: ‐ Q:who has responsibility in the USG for helping with education and knowledge to do risk management of web2.0 & socmed. A: no one poc 10:53 am dsutch: Securing Web 2.0: Dan Willis ponted out to Simon Szykman that NIST 800‐53 is a HUGE document and may be painful to use. 10:54 am Pragmatics_Inc: Szykman sharing security policy. Willis makes great point ‐ the security policy docs are 1000's of pages ‐ I feel your pain!! 10:54 am kmallwein: @OpenTeamworks Agree that no one person can do scty but someone/org needs to pull framework together & that's not even a thought 10:54 am kayawalton: Security policy framework resources: FISMA 2002, FIPS 199/200, NIST SP800 series. Comes down to assessing, accepting & managing risk 10:55 am dsutch: Securing Web 2.0: Dan Willis: Let's find other security solutions that are less painful, possibly not from NIST or from sec experts. 10:56 am Pragmatics_Inc: Those 1000‐page security policies? FISMA, FIPS 199, 200; NIST SP 800 series. Page | 39
10:57 am Pragmatics_Inc: Can you C&A a cloud web2.0 provider (i.e. YouTube). Yes, you can do C&A for systems you don't own ‐ its all about risk mitigation. 11:04 am wvmikep: At security session ‐ The natives are getting restless. A fair amount of tension. 11:04 am Pragmatics_Inc: Great suggestion for the floor. Why don't we use social media to connect people addressing security issues with social media in govt? 11:07 am Pragmatics_Inc: Tension in the security panel. Panel is saying "Here are the security tools you need", audience saying "so what. still not helping." 11:08 am kayawalton: Feedback on the floor: Need space to share experiences, feedback & concerns ‐ Isn't that the idea behind @govloop? 11:08 am danphilpott: @Pragmatics_Inc Security and Social Media? Can I point out I run FISMApedia.org? 11:14 am Pragmatics_Inc: Great point from floor: We need real time tools not static documents for managing security. Cross‐agency wikis, chat 11:17 am Pragmatics_Inc: from floor at sec panel: Where are the standards? We have too many silos already.
Session 3‐5: Transforming Citizen Engagement with Congress
10:34 am kmorr: Transforming Citizen Engagement panel with @you2gov @grasshopr @robpierson @wmburke (Open Forum Foundation) 10:34 am PRYouReady: Learning about @Grasshopr at ‐ new technology yields new engagement with government online. 10:41 am tjohns06: listening to and learning form "experts" in the public is more valuable than direct democracy (Pierson) . who are the experts? 10:45 am tjohns06: what should avg citizen expectation be for interacting with congress? ? from @noeldickover 10:52 am tjohns06: should drive for more scalable option for interacting DIRECTLY with representatives rather than rationing who should have an opinion
Left to right: Andrew Wright, Alan Silberberg, Rob Pierson, Wayne Moses Burke Photo taken by Christiana Aretta
Page | 40
Session 4‐5: Opening the Future: The Potentials of Social Media
10:21 am armyimcom: Session 4‐5 Panelists include #Navy CIO Robert Carey, Mike Nelson ‐Georgetown, Jim Young‐ Google Federal. #army 10:21 am kdpaine: listening to folks from google.navy. georgetown and NDU on potential of socmed 10:21 am FlexPlexico: DOD CIO, please provide the access and policy that encourages the maximum use of all social networks by ALL servicemembers 10:22 am moehlert: Carey/CIO for DON (Dept of Navy)‐harnessing SoMe is right tact. Trying to control SoMe is wrong. 10:23 am AFCEAHelen: Carey (DON CIO) considers himself late adopter to FB. Stavridis, Mullen, other admirals on FB getting posts out there regularly. 10:23 am moehlert: Carey/CIO for DON Yes! SoMe does have application beyond PA (nothing against my PA peeps) 10:23 am McTeags: Rob Carey, Navy CIO, wants to harness, not control, social media usage at Navy. 10:23 am AndrewPWilson: Carey: Social Networking tools are more than a way to get a message out but way to establish relationship & trust 10:24 am GSPMgwu: In public affairs at DoD it has been important to use the web b/c that's where their target audience is 10:24 am armyimcom: Session 4‐5 #Navy CIO‐ harnessing social media is right tack. Work applications beyond pub affairs. Collaborate/ build trust. #army 10:24 am kdpaine: Robert Carey of the navy makes an excellent point.. value of socmed is in workflow not just messaging 10:24 am AFCEAHelen: Carey: Social media isn't just for public affairs. there are collaborative applications, and using them inherently builds trust. 10:24 am AndrewPWilson: Carey: Navy lawyers are using an in‐house Facebook‐type application for communication & collaboration 10:25 am McTeags: Recurring theme of trust as real operational benefits from use of social media tools in open government 10:25 am 22frets: Carey: socmed tools are also excellent for building trust and collab WITHIN your organization. 10:25 am moehlert: Carey/CIO for DON "Been a blogger for about 18 months" How long has YOUR CIO been blogging? And yes, comments are on... 10:26 am AndrewPWilson: Carey: There is groundswell of use of these tools that we cannot ignore 10:26 am jrick: Seek to harness, rather than control, social media. ‐‐Robert Carey. 10:26 am armyimcom: Session4‐5 #Navy CIO‐blogging and comments has helped shape what my office does. #army 10:27 am jrick: For Navy, social media has become a "fundamental communications tool." ‐‐Robert Carey, Navy Chief Information Officer. 10:28 am moehlert: Carey/CIO for DON Dept of Navy is getting ready to come out with Social Media Roadmap ‐ CIO's office has already put out guidance 10:29 am AndrewPWilson: Carey: Talking about speed of real‐time communications & the value it holds for organizations Page | 41
10:30 am moehlert: Carey/CIO for DON "the discussions about what to do with the security layer are happening in real‐time and will take SoMe into acct" 10:32 am csukach: Michael Nelson, Georgetown Univ: Sharing insights learned frm 1st Internet revolution (1994ish) 10:35 am AndrewPWilson: Nelson: We can see a future where technology really won't be a challenge for what we want to do 10:35 am US_EUCOM: Listening to Rob Carey, Navy CIO. For the record, ADM @Stavridisj posts to Facebook & Twitter himself. #fb #eucom 10:36 am AndrewPWilson: Nelson: Software interoperability issues remain and will continue to be a challenge 10:36 am csukach: Nelson: users must demand interoperability amongst systems 10:36 am moehlert: Michael Nelson /Georgetown University Thinking about Internet 2020. 10:37 am AndrewPWilson: Nelson: Talking about the very good personal use policy at IBM: http://www.ibm.com/blogs/zz/en/guidelines.html 10:38 am armyimcom: Session 4‐5 Mike Nelson‐Provide guidelines and have senior leadership lead the way for social media. #army 10:38 am jrick: Rebooting America book (collection of essays) recommended by @MikeNelson at available at http://rebooting.personaldemocracy.com 10:39 am US_EUCOM: Mr. Carey, Navy CIO, says Social Media is part of our fabric. Not using it will be a step backwards. #fb 10:39 am csukach: Nelson: Ppl may want to engage, but are afraid. Providing clear guidelines for interaction will provide reassurance & foster engagement 10:40 am jrick: Another recommended book from @MikeNelson @ : The Big Switch, by Nicholas Carr, on cloud computing: http://is.gd/1HJM3 10:41 am AndrewPWilson: Nelson: It's not information is power, it's information SHARING in power 10:42 am Podkeyne: michael nelson saying people responsible to demand interoperability from vendors. Vendors must deliver. What are they waiting for? 10:45 am McTeags: Up to a trillion devices will be connected to the Internet in less than 10 years says Michael Nelson. Everything from phones to pets. 10:46 am kdpaine: Michael Nelson forecasts ubiquitous broadband in 10 yrs. Tell that to the folks in coos county @tazmann007 10:46 am moehlert: Jim Young/Google "Quite frankly, we at Google don't know where its going...we just have to be prepared for where it goes" 10:47 am jrick: Google's Jim Young says company informal motto is, We may not know what the future holds, but we'll be prepared for it. #google 10:47 am McTeags: Jim Young at Google: "We don't where the Internet is going. We just know we need to be there." Need to be able to change on a dime. 10:48 am AndrewPWilson: Young: Ability to change direction quickly & with agility gives you a tremendous competitive advantage (agree 100%) 10:48 am 22frets: Young quotes Gretzky, "don't skate to where the puck is, skate to where it's going to be." love it! 10:49 am csukach: Young: remember that the Internet was created as an experiment, meaning it started w/out standards 10:50 am AndrewPWilson: Young: Fundamental principle: people want to connect & communicate with one another 10:50 am McTeags: O3B initiative at Google‐providing the Other 3 Billion currently unconnected people w/high speed broadband. Page | 42
10:51 am csukach: Young: Ppl should have complete portability w/their online identities that's controlled by the user 10:51 am armyimcom: Session 4‐5 Jim Young ‐ create social identity management for social and virtual worlds. One common identity. #army 10:52 am AndrewPWilson: Young: Talking about the importance of mobile: Worldwide ‐ most people's 1st access to Internet in mobile 10:52 am shwi: jim young of google ‐ running out of IP space 10:53 am csukach: Young: Web 3.0 should=omnipresent communication via standards & interoperability (think beyond 2‐way communication) 10:54 am AFCEAHelen: Jim Young @ Google: It's not two‐way conversation. It's every‐way conversation. 10:56 am Podkeyne: Jim Young taking about semantic web, all‐way omnipresent comm. One requirement=standards based interoperability 10:56 am csukach: Young: when you lower barriers to entry, you encourage collaboration. 10:57 am armyimcom: Session4‐5 Jim Young ‐ Era of persistent conflict requires an era of persistent communication. #army 10:58 am shwi: jim young: warn against bit‐rot so history is preserved 10:58 am kdpaine: jim young frm google makes great point. You can win more hearts and minds with facebook than m16 11:01 am csukach: Young: Connection is key; which is better, 1st interaction between 2 ppl via facebook or 1st interaction via the barrel of a gun? 11:01 am AndrewPWilson: Of interest to folk: New Media Talks for Government http://tr.im/twIS 11:06 am jrick: Study finds that Internet users are depressed. The catch: All the users live in Pittsburgh. 11:07 am Podkeyne: funny mishearing of Michael Young ‐what we need is a cyber toothed tiger. I really like that one 11:07 am AndrewPWilson: Nelson: Proposing that using these tools will impact world view (perhaps not more tolerance but more awareness) 11:12 am armyimcom: Session 4‐5 #Navy CIO these tools are a conduit that allow for communication from the front and are important for morale. #army
Page | 43
DAY 2: JULY 22, 2009 – LUNCH PLENARY SESSION
IDG Government Insights Research Findings
11:57 am salemonz: Speaker showing that biggest SocMed tool in nongovt use is facebook and wikis. Gov use largest is wikis and rss 11:59 am salemonz: Speaker says nongovt use of SocMed is education primarily. Gov't use is for information transmission 12:00 pm thegradschool: Adelaide O'Brien of IDCGovernment Insights presenting results of a social media survey. More info: http://twurl.nl/6f8u3o 12:02 pm salemonz: iDC: security is number one concern with gov't workers 12:05 pm rdamashek: O'Brien: budget and HR constraints are also concerns, industry beginning to use for proposal collaboration 12:06 pm salemonz: O'Brien: survey is on ogi website. Please participate 12:07 pm thegradschool: For a comprehensive review of security issues facing gov, see White House Cybersecurity Policy Review: http://twurl.nl/q2b5uu 12:07 pm sanchezjb: IDC: 13% of gov & nongov entities use metrics 2 assess impact of Web 2.0 & social media on biz outcomes. Mayb most signif challenge. 12:07 pm rdamashek: O'Brien: encourage measurement of usage and ROI of the initiatives 12:07 pm debbieweil: Prez Obama has asked each fed agency to each create a "signature" initiative to fulfill his Open Gov directive @opengov @gov20 12:08 pm salemonz: O'Brien: gov't number one way of delivering info was in responding to comments 12:10 pm AFCEAHelen: The survey is still going on and needs more responses. This was just a snapshot. Take the survey at http://bit.ly/18E81E #gov20 12:16 pm mixtmedia: RT @OGIConference IDC Gov Insights' survey post If They Build It They Will Come: A Gov't Social Networking Conf http://bit.ly/16a6wx
Page | 44
DAY 2: JULY 22, 2009 – LUNCH PLENARY PANEL
Young Government Leaders and Social Media
11:52 am govloop: the arbiters of cool are about to hit the stage 11:54 am lovisatalk: RT @govloop: @dan_munz @bienko @krazykriz @lovisatalk are all about to bring the thunder 12:10 pm jrick: Ok, how many of the current panelists will Tweet from the stage? 12:12 pm rdamashek: Young Government Leaders (YGL): including Steve Ressler Govloop founder, Andy ‐ encouraged by rapid adoption12:14 pm salemonz: Ohab: why do gov't agencies need tools in regards to younger people? 12:14 pm mixtmedia: Good point @danmunz Many people within government agencies don't even know that their agencies are using 2.0 tools, techs & principles 12:14 pm lotusfederal: Great point by Dan Munz... Follow‐up question to "does your agency use Gov 2.0 tools?" should have been "are you sure?" 12:14 pm rdamashek: YGL: Lovisa ‐ culture shock for many who come into gov't agency, lack of usage makes hard for folks to adjust to restrictions 12:14 pm salemonz: Williams: it's how younger people work. It's foreign to them to not have SocMed access. It's what they used in college. 12:14 pm debbieweil: "What do you mean I can't use Facebook at work?" say new young fed employees 12:14 pm mixtmedia: @lovisatalk says that we need to educate our colleagues as to what they can and can't do in social media and WHY. 12:16 pm rdamashek: YGL: Steve ‐ social media as virtual coffee break for many, control water cooler interaction, Andy ‐ focus and go to stream, mission use 12:16 pm rdamashek: YGL: Malena ‐ this is the way we live, we do work, network, increase productivity 12:17 pm salemonz: Ohab: where is personal/professional line? 12:18 pm rdamashek: YGL: how achieve balance between work and personal life, Tanetta ‐ very careful of usage, maintain fine line, Dan ‐ make business case 12:18 pm sailfast2005: As a younger person, I'm more disappointed when enterprise collab tools aren't there (enterprise) than if my .com apps are blocked 12:18 pm debbieweil: Lunch panel key point: GenY / Millenials don't think they're wasting time on social media: they're working and collaborating 12:19 pm salemonz: Ohab: what training is required for new tools? 12:20 pm rdamashek: YGL: how about training? Andy ‐ training events, physical or virtual, how fill gaps between conferences, social media is gap filler Page | 45
12:21 pm rdamashek: YGL: Andy ‐ reverse training ‐ boomers pass knowledge, Gen X/Y train them on the social media tools. Malena ‐ time mgmt key 12:22 pm debbieweil: Lunch panel: "Why Twitter is Better Than Water" by panelist @Krazykriz http://bit.ly/6wf6e 12:22 pm uxcrank: Accidental point: Social media allows self abuse of the work/life thang 12:22 pm krazykriz: Dan Munz (my paraphrase) ‐ the new key competency is data mining, aggregating and packaging neatly for action 12:23 pm NoelDickover: GenY / Millenials don't work 8 hour days ‐ #socmed comingles work and personal actions ‐ they engage in both all day long 12:23 pm csukach: Malena Brookshire, YGL, when focusing on social media training, remember to train folks in time mangement as well 12:25 pm rdamashek: YGL: Lovisa ‐ responsibility to use tools wisely; Dan ‐ cross‐training, learning by doing; Steve ‐ evolving way we do things 12:25 pm salemonz: Williams: we, here, are pioneers. We are held to high expectation to put forward best practices 12:25 pm sporing: RT @GSPMgwu: Many people think of SoMe is an unproductive thing but for our generation it is what we use to be productive! ‐ YGL 12:26 pm salemonz: Ohab: how do we use socmed for recruitment? 12:26 pm rdamashek: YGL: how to recruit skilled folks? Dan ‐ managing disconnect between public service and individual mission focus of specific jobs 12:26 pm sanchezjb: 1 challenge 2 largr adoption of social media in biz is overcoming what ppl may think when they focus on the "social" part of this term. 12:27 pm jrick: Interesting pt from John Ohab: Hire people w/o social media backgrounds to bring fresh perspetives & ideas to social media. 12:27 pm rdamashek: YGL: Andy ‐ facebook.com/teach, teacher connectivity to support new media, YouTube.com Coast Guard channel, telling story 12:28 pm salemonz: Krzmarzick: YouTube coast guard is good example. Helps with recruitment. 12:28 pm You2Gov: Young Gov leaders leaving older attendees in room scratching their heads! Excellent display of generational differences. 12:29 pm debbieweil: Lunch panel: Q & A w/panelist Dan Munz of http://www.napawash.org http://bit.ly/3KUSff 12:29 pm kdpaine: how to make gov't cool. 1 do a gov't wide video conference, subject: why we serve. 2. clone teach 4 america. 3. center 4 innovation 12:29 pm rdamashek: YGL: Andy ‐ IRS site on second life, videos of day in the life 12:30 pm salemonz: Ohab: how should we better engage leadership? 12:31 pm uxcrank: Apparently, government is cool now. Young, attractive, and enthusiastic too. 12:32 pm kdpaine: I LOVE THIS GUY ‐‐saying "ask for metrics" ask to be held accountable. 12:32 pm csukach: Tanetta Isler, YSL: it's important for govt to reward intelligent risk takers 12:32 pm jake_brewer: @GovLoop Office for Social Innovation already exists at the White House. Run by former Googler Sonal Shah 12:33 pm rdamashek: YGL: Lovisa ‐ small leadership sessions, need to feel comfortable to ask questions and be uninformed Page | 46
12:35 pm mixtmedia: Good question to YAFCEA panel by Michael Nelson of Georgetown: what class/coursework prepared you most/best for social media? 12:35 pm salemonz: Munz: not any one class, but any course that made me think outside the box 12:36 pm salemonz: Brookshire: not any one class, but experience of my grad students who started to share info 12:37 pm govloop: @lovisatalk is art grad. im sociology like @mixtmedia 12:37 pm rdamashek: YGL: Lovisa ‐ how to prepare for jobs that don't exist now, professors that teach how to think 12:38 pm kdpaine: Andy: Got my degree in theology. "God tweets me" others on panel have degree in art, not technology, love it 12:39 pm rdamashek: YGL: Andy ‐ multi‐disciplinary, who is the new learner? learn by teaching, allow students to be able to teach one another 12:39 pm kpkfusion: Interesting that young leaders describe most important academic influences as experiences, not classes. 12:39 pm salemonz: Isler: no class, peer pressure forced me to learn SocMed 12:41 pm rdamashek: YGL: Tanetta ‐ learning by doing, no classwork 12:41 pm AFCEAHelen: Digital natives/immigrants metaphor ignores the fact that many of us are translators. Also, GenX has been in the work force for 20+ yrs 12:43 pm salemonz: Ressler: this gen is a very activist gen. Making gov't "cool" again will help. USAJobs as it is won't attract new people 12:44 pm mixtmedia: Great pt Malena: don't replace, RETHINK the evolving workforce. 12:44 pm PRYouReady: Gosh, young people are just cracking up the room at . 12:46 pm svenburg: gov young professional lunch panel is one of the best sessions. and the funniest. #YGL #gov20 12:46 pm rdamashek: YGL: Andy ‐ will keep giving back, put the culture in place now, everyone wants the work/life balanced experience 12:47 pm Pragmatics_Inc: Babyboom retirement has been positioned as "Capturing knowledge before it leaves" but not how older can learn from younger 12:47 pm debbieweil: Audience member stands up to say lunch panel of YoungGovernmentLeaders.org has been most rewarding session at (it was terrific IMHO) 12:54 pm washingtronic: Great panel on young govs. Feeling proud to be a gen y fed. I hope there were some human resources ppl listening. Tear down the cubes! 1:08 pm wmburke: I contend that what made the YGL lunch panel so great is the authenticity of the panelists‐ just being themselves, not trying to fit in
Page | 47
DAY 2: JULY 22, 2009 – PM SESSIONS
Session 1‐6: Outside In: Innovation and Openness from Outside Government
1:10 pm kev097: "Public means online," says @JohnWonderlich. 1:53 pm kev097: Obstacles to good gov't websites: privacy, accessibility, regulatory statutes. But does that mean agency sites have to suck?
Session 2‐6: Measuring the Impact of Social Media
1:13 pm armyimcom: Session 2‐6 Kzmarzick‐We need to go where the people are, Gov 2.0 What is the measure of success? #army 1:14 pm kayawalton: #gov10 measure: 2. Forrester Benchmark Study ‐ pt scale on user goals 1:16 pm csukach: @krazykriz diff between Gov1.0=locked corner grocery store. Gov2.0=open & mobile bazar. 1:17 pm kayawalton: #gov10 measure: 3. OMB e‐gov initiatives 1:17 pm justgrimes: Attending session on government measurements (egov & web 2.0) @krazykriz is running down a primer discussing brookings, etc 1:19 pm kayawalton: #gov10 measure: 4. ForeSee e‐gov satisfaction index 1:19 pm armyimcom: Session 2‐6 Kzmarzick‐adoption and participation, usage, customer satisfaction all good questions to take from gov 1.0 to gov 2.0 #army 1:20 pm debbieweil: In SocMed measurement session: @krazykriz references Brookings Inst. 2008 E‐Gov (fed & state) Survey. Link to PDF http://bit.ly/5a3uc 1:20 pm justgrimes: I'm glad they have a panel on measurements at it's an important issue and needs to be discussed more; need to show quant/qual value 1:21 pm sporing: RT @danschawbel: HUMOR: 10 Questions to Evaluate a Social Media 'Expert' http://bit.ly/fLFkB 1:23 pm dlblack: cdc has a web metrics dashboard. Cool! 1:25 pm armyimcom: Session 2‐6 Krzmarzick‐3 Gov2.0 metrics, transparency, engagement, participants see impact. 1:25 pm dlblack: why measure socmed? to figure out what works and what doesn't, apply resources accordingly 1:25 pm pahlkadot: in the session on measuring social media is dynamic and interesting. good stuff from @krazykriz 1:27 pm dlblack: number of eyes/hits isn't a workable socmed measurement, doesn't measure use or impact 1:27 pm debbieweil: Measurement session: from @kdpaine "For many years in MSM we didn't care about people; we cared about eyeballs" Page | 48
1:28 pm krazykriz: HITS as metric: "How Idiots Track Success" (@kdpaine) ‐ Doh! Ouch! It's not just about eyeballs. 11 moms changed Wal‐Mart (not 11 mil) 1:28 pm kayawalton: LOL! "HITS" = how idiots track success 1:28 pm justgrimes: Strange, I've yet to hear the words usability, usability study, focus groups, etc in the measurement panel 1:28 pm debbieweil: Measurement: from @kdpaine: Then we moved online & counted hits; now we're trying to measure engagement (must listen harder) 1:28 pm armyimcom: Session 2‐6 Paine‐Social media renders everything you know about measurement obsolete. 1:29 pm dlblack: new measurement: actions and use 1:29 pm kayawalton: More powerful argument for socmed ROI: measuring behaviors and actions brought about by engagement 1:30 pm debbieweil: Measurement: from @kdpaine: are you going to measure "activity" (clicks) or... measure "have I built trust & improved relationships" ? 1:31 pm paula_thrasher: @stoweboyd conversation index metric just got mentioned in panel on measurement 1:32 pm washingtronic: Hey @krazykriz ‐ @BusinessDotGov is an '02 e‐gov initiative AND still cool 1:32 pm sailfast2005: 2‐6 is it a metrics fork in the road, or more of a choice? Why not measure all three ‐ more data always better and can help troubleshot 1:33 pm debbieweil: Measurement: I love how @kdpaine thinks: she's so logical. She makes sense out of fuzzy metrics we're bandying about for Social Media 1:34 pm krazykriz: ALWAYS start with your goal(s)! This is about achieving our missions effectively! GOALS drive metrics (@kdpaine) 1:34 pm debbieweil: Measurement: great preso by @kdpaine BTW 1:34 pm Pragmatics_Inc: measurement panel: Don't measure the #of fans/friends ‐ measure the conversation. 1:35 pm justgrimes: Measurement panel, the language from panelist seems to approach the issue of metrics as a fundamental marketing/communication problem 1:37 pm Pragmatics_Inc: I think I've heard "Don't start with tools, start with goals" in about 3 diff sessions so far. Important reminder. 1:38 pm pahlkadot: Wish I could hire @kdpaine to help us measure our social media efforts on 2.0 events. she's good. 1:40 pm sanchezjb: Assess impact of SoMe on biz is by establishing & validating cause & effect relationships btween SoMe initiatives & biz outcomes. 1:41 pm csukach: Katie Paine, KD Paine & Partners: giving great tips on measuring conversations! 1:43 pm krazykriz: Looking for more information on @kdpaine (the "measurement queen"), check out her blog: http://kdpaine.blogs.com 1:44 pm csukach: Paine: you become what you measure, so it's important to define your goals prior to measuring anything 1:44 pm USMSOffice: Measuring success of web 2.0 ties to goals but also in comparing apples 2 apples (how do I measure up against other agencies) 1:46 pm debbieweil: Measurement: from @KDPaine Measure what matters because 20% of the content (aka data) influences 80% of the decisions Page | 49
1:47 pm krazykriz: @kdpaine is a GREAT blogger, too. Check out "Can Twitter Replace Walter Cronkite as "Most Trusted Man" in US?" http://twurl.nl/lm1wnn 1:47 pm debbieweil: Measurement: from @kdpaine Sometimes not being mentioned at all is an optimum metric (she uses NSA.gov as an example) 1:50 pm USMSOffice: Good question: how do we measure transparency? Feedback mechanisms available, unfavorable comments build trust... 1:50 pm Pragmatics_Inc: Study: Transparency and trust are STRONGLY correlated. (This is a compelling case for Open Government) 1:52 pm sailfast2005: @krazykriz and panel‐ please talk about how this can be measured within an enterprise, not just PR. Want internal mettics bst prcts thx 1:53 pm csukach: Paine: research without insight is just trivia 1:53 pm paula_thrasher: Katie Paine's prezo was jam packed with measurement tips and tools for Web 2.0 tools 1:54 pm 22frets: K Paine: tons of practical info for measuring socmed. Email email@example.com for a copy. 1:55 pm justgrimes: @kdpaine is giving a great presentation on measurements very informative 1:55 pm debbieweil: Measurement: from @storyspinner starts w/ question: how did we get to this point where we feel we have to implement social media? 1:55 pm sengseng: Excellent talk by @KDPaine re: measuring impact of social media & building trust thru transparency: http://bit.ly/dY4KQ 1:56 pm USMSOffice: difference between monitoring & measuring value of social media. "where did the click come with vs how much customer engaged" 1:58 pm jrick: TSA IdeaFactory quantifies ROI via 2 key metrics: (1) # of new users each week; & (2) # of ideas implemented. #TSA 2:02 pm Pragmatics_Inc: @dankeldsen for the record, NOW we're finally talking ROI in the Open Govt conference. (measurement session) ha. 2:04 pm ladyjgem: Really enjoying the presentations on measuring performance of social media; these folks get it. 2:04 pm skyemarthaler: RT @ArmyIMCOM Session2‐6‐Evans‐Measurements for social media, 4 Is, Involvement, Interaction, Intimacy, Influence. #army 2:06 pm krazykriz: Must read book from @storyspinner ‐ Groundswell by Li and Bernoff ‐ http://www.forrester.com/Groundswell/book.html 2:07 pm Pragmatics_Inc: The metrics ideas are great, but this all sounds like a lot of manual effort 2:11 pm washingtronic: What about the many policy/legal hurdles to measuring social media? PRA, persistent cookies ban, etc? 2:12 pm Pragmatics_Inc: Evans: Good take away. To define success, also define what failure looks like 2:14 pm pahlkadot: Congrats to @storyspinner @Krazykriz and @kdpaine on a great panel. You were all great! 2:19 pm PRYouReady: Katie Paine talks about tracking "super‐involved" toilet paper enthusiasts. Apparently they're great at imagery. 2:19 pm krazykriz: @kdpaine talking about product metric: "like wiping a‐‐ with a cloud" Audience: Never look at cloud computing the same way again. :‐) 2:38 pm marydavie: You can measure effectiveness of social media! 3:28 pm sanchezjb: "Measuring the Impact of Social Media" session @ OIG Conf was an XCELLENT session! Katie Paine is definitely a SME on this topic. 5:42 pm debbieweil: 'Nother nice pic: @kdpaine and @storyspinner at session on Measurement at Open Gov conf http://bit.ly/7xB9n
Page | 50
Session 3‐6: Embracing a Collaborative Culture
1:08 pm govloop: collaboration is power ‐ @mixtmedia 1:09 pm NoelDickover: @mixtmedia ‐ information sharing multiplies power. 1:12 pm govloop: take a leap. just do it @mixtmedia 1:12 pm wmburke: @mixtmedia adoption of social media and collaboration together create a "Catch‐44” 1:22 pm govloop: just spotted celecrity blogger bob 1:22 pm megankenny: @tinawojo: RT@NoelDickover: Tina Cariola from TSA talking about the highly touted IdeaFactory for internal collaboration & Sharing 1:26 pm wmburke: Tamie Lyles‐Santiago says no doesn't mean no, it means don't do it this way //how to implement SocMed in gov't 1:33 pm afabbri: Take no as "no not this way" on socked projects ‐ Tamie Lyles‐Santiago, DoD CIO office 1:33 pm ludozone: Great story from Lyles‐Santiago on how they got their DOD WIKI implemented with no budget. Several gems here. 1:41 pm GSPMgwu: There is always going to be problems with moderation. When building any community you have to be aware of that ‐ Ressler 1:42 pm jrick: Underappreciated point from @GovLoop: To maximize productivity, #Gov20‐‐ in fact, work‐‐should be fun! 1:43 pm GSPMgwu: It's easy to get communities set up but most fail. That's why continuous improvement is necessary ‐Ressler 1:58 pm jrick: TSA IdeaFactory quantifies ROI via 2 key metrics: (1) # of new users each week; & (2) # of ideas implemented. #TSA 2:01 pm wmburke: If you haven't heard, pay attention: @mixtmedia is fabulous. 2:02 pm NoelDickover: @govloop ‐ qualitative measures are often more motivating for #socmed convincing to decision makers than quantitative numbers. #gov20 2:03 pm sporing: Use social networking tools to solve REAL problems to get support for the tool. 2:05 pm sporing: Culture changes policy, not vice‐versa. 2:06 pm NoelDickover: @mixtmedia ‐ people support what they help create #web20 2:12 pm paolicelli: Important point: create offline connection points to cultivate your online communities.
Page | 51
Session 4‐6: Organizational Metamorphosis When DoD/Coalition Partnerships Reach Consensus
12:58 pm PacificFleet: RT @MCPONPAO: RT @US_EUCOM Mr. Carey, Navy CIO, says Social Media is part of our fabric. Not using it will be a step backwards. #fb 1:53 pm wmburke: language is a big issue in DoD and being 'friends' is a tough sale ‐ maybe following on Twitter would be an easier acceptance 2:10 pm FamilyMWRcmd: RT @armyimcom ‐ social media site grow in value by increased usage and membership. #army #fmwr 2:12 pm paolicelli: Important point: create offline connection points to cultivate your online communities.
Session 1‐7: Beyond Social Networking: The Future of eHealth 2.0
2:37 pm debbieweil: Final e‐Health session: Suzi Gates of http://www.cdc.gov/ncphi/ starts off. Note that @CDC_eHealth has over 10,000 followers. 2:45 pm kev097: Speaking of Health 2.0, Google tracks flu trends around the world via search term queries. http://bit.ly/8nWAL 2:55 pm debbieweil: e‐Health: Fred Smith on H1N1: showing people how to improve their health and reduce their risk is empowering during a crisis 2:58 pm debbieweil: e‐Health: Fred Smith ‐ CDC has sent 100,000 eCards with a health message and room to personalize ‐> builds trust 3:07 pm sporing: RT @debbieweil: eHealth: Trust is a key issue. People trust the content on CDC.gov. SocMed tools drive traffic back to site 3:10 pm debbieweil: e‐Health: Ken Hall uses http://en.wikipedia.org/wiki/Informatics to make sense of huge vol of public health 3:12 pm debbieweil: e‐Health: Ken Hall quotes @timoreilly's keynote again: "If it works, continue; if not, stop doing it" 3:28 pm debbieweil: e‐Health: very cool; Ken Hall tells us about @apolloplus40 which is tweeting 1969 Apollo mission as it happened 40 yrs ago 3:35 pm debbieweil: e‐Health: check out http://www.cdc.gov/socialmedia ‐ site re‐designed in next few weeks 3:38 pm debbieweil: e‐Health: here's the blog for Ken Hall's "startup" inside CDC.gov http://phgrid.blogspot.com
Session 2‐7: Department of Defense (DoD) Continuous Process Improvement (CPI)
Sorry…No Tweets for this Session!
Page | 52
Session 3‐7: Internal Collaboration
2:52 pm US_EUCOM: Listening to my shipmate CDR Flex Plexico present the results of the Navy PA Social Media Working Group. #fb
Session 4‐7: Collaborative Groupware Frameworks for Improving Government‐to‐Community Crisis Response
2:48 pm csukach: Hans Polzer, Lockheed: Netcentricity is a full‐contact social sport (agree!) 2:50 pm Podkeyne: real value of social media to get to the individuals WITHIN the crowd who would normally not contribute‐possibly because of the crowd 2:51 pm Podkeyne: Downside of social media is that while individual may be empowered their contribution may be overlooked in the volume and noise 2:54 pm Podkeyne: Rather than the room being smartest ist it more accurate to say that there is likely someone smarter than the authority in the room? 3:18 pm csukach: Cool idea! DHS is working on creating a "virtual USA" (Fed Computer Wk article here: http://bit.ly/6nNng ) 3:20 pm csukach: Polzer: humans are tribal in nature & exclusionary beyond those tribes; key is to find shared goals that unite across tribal lines 3:23 pm csukach: Mark Noland, Microlink: if ppl in your organization want to hug/keep the historical database, let 'em hug it‐‐embrace differences 3:24 pm Podkeyne: yay John Carroll just said it "provide annonymity to individuals within group" and you will hear what they think 3:26 pm Podkeyne: by default crowd has no thought. Any apparent or observable direction is result of individuals pushing or pulling 3:31 pm lewisshepherd: DHS's Herb Engle on groupware for crisis response, says even building Evacuation‐ Notification tools is complex bec of diverse audiences
Page | 53
Random and Final Thoughts from We, the #OGI Tweeple! Day 1
9:59 am marshallk: @pahlkadot i've been thinking: should provide APIs or if even those should be provided by market based on raw data from gov? 10:10 am sanchezjb: Governance not yet addressed in X‐Agency Collab session. Critical 2 enabling effective collab as discussed n "Wiki Gov" by Noveck. 10:12 am SixBlue_Data: RT @kiwanja: "Failure and experimentation are necessary for innovation. We need to lower the innovation barriers" (via @lovisatalk) 10:18 am GovFutures: OGI over arching theme: talking WITH rather than talking TO. Culture over technology. Open rather than closed. 10:18 am moehlert: Is our reaction to SoMe as new vector for threats akin to the modality of training to fight the last war? Can we get in front of this? 10:28 am Podkeyne: Idea to use EDXL resource messaging standard to facilitate on the go cash grants in disasters cash is a resource 10:29 am larrydillard: army needs to put applicant processing on the web where recruits can access their status, update their records, see jobs available 10:34 am PhoenixRachel: no its not right people right info at right time. Its open info sharing at all time bc you never know when that information will be ... 10:36 am AndrewPWilson: @JATetro Think there are large numbers of people connected at lower levels, these people moving up & making impact 10:37 am sanchezjb: Governance is an answer 2 the risk of "social nets .. loosely joined." 10:43 am wmburke: The devotion of gov't employees to use social media to improve gov't is remarkable ‐ sometimes work from home since blocked at work. 10:52 am AndrewPWilson: Holme: Govloop (http://www.govloop.com) is a great place to connect with people working on #gov20 10:54 am paula_thrasher: As we go to real time services, also need real time security for security clearances, not a clipboard survey every 5‐years 11:01 am bryanwklein: Intent to share has to be part of the information workflow and systems. Not as an afterthought req. more work to transfer. 11:01 am marshallk: @pahlkadot sorry should GOV provide APIs. there is an argument against it: API as interp. raw data as best access 11:14 am davehaft: @AlbertMaruggi PeopleBrowsr is great in #gov20 because we can't install apps on our PC. Tweeting on behalf of the org ... never taboo 11:23 am shwi: important theme in government as platform ‐ don't reinvent the wheel. Page | 54
12:52 pm chrisheuer: @levyj413 the other challenge is that many ppl still use words as weapons, exploiting accidentally mispoken words 1:09 pm planetrussell: Yes, @levyj413 @chrisheuer Re ppl. using words as weapons, flawed goal is to "win" or humiliate perceived opponent, not find solutions. 1:10 pm PhoenixRachel: its weird how 7th grade math has taken such appeal when mashed up with govt data. 1:35 pm mixtmedia: New abbreviation floating around : TDTF=too dumb to function. In reference to users who use/abuse social networks w/o helping mission. @debbieweil: 'Nother nice pic: @kdpaine and @storyspinner at session on Measurement at Open Gov conf http://bit.ly/7xB9n Photo taken by Debbie Weil and by the peeps. Pulse check....are we there yet? Hmmmm 1:44 pm levyj413: @mixtmedia TDTF= elitist mocking instead of helping understand. Not a good way to bring people onboard. grumble. 1:48 pm justgrimes: @levyj413 about TDTF, good point....however, understanding and participating are too different things; is the goal 100% onboard? 1:52 pm kev097: This just in: social media is kind of a big deal. And cloud computing is awesome, according to companies that sell cloud computing. 1:54 pm FlexPlexico: Exactly what we're discussing at Open Government and Innovations conference this week in DC http://ping.fm/zNAqu 2:01 pm Podkeyne: Fema provides simple disater management interop svcs toolset for incident mgnt and muli‐org collab. Also interop backbone. Dmis 2:22 pm paula_thrasher: Just talking to @NoelDickover about #ogi, we're thinking all conferences need to be part barcamp. The crowd is the expert 2:23 pm planetrussell: @lovisatalk Great point. References to "capturing" clients, "targeting" markets commonplace in biz PR, Mktng., but not Gov‐appropriate. 2:24 pm AFCEAHelen: That's about the 20th time I have heard this recently, but getting the acq/buying ppl to integrate with program ppl is a must. 2:29 pm JMGOVIT: 10 to 12 percent of intel community are analysts.....and that number is growing because of a space and other tools 2:29 pm dlblack: many breakout speakers are speaking at us, not in conversation with us. Are we at a Web 2.0 conference? 2:31 pm larrydillard: "did you ever have a job where you felt like you were getting dumber, not smarter?" 2:35 pm NoelDickover: @mixtmedia I think blended approaches need to be explored 2:48 pm corbett3000: Open Government Innovation ‐ Apps for Democracy slides from Citizen Engagement Panel http://bit.ly/qHAn2 #fb Page | 55 1:37 pm bobgourley: I used the term "Twitter Hero / Corporate Zero" to remind all that your use of social media needs to have a point. 1:37 pm twitcapsbot: Real‐time Image Stream @ http://twitcaps.com/search/%23ogi 1:41 pm PhoenixRachel: govt for the peeps
2:50 pm Tomoye: Driving Government 2.0 with Open Source and Code Sharing http://bit.ly/wfH38 2:52 pm sanchezjb: Beth Noveck's mantra in "Wiki Gov" 2 "connect the expertise of the many to the power of the few" is very appropo to OGI Conf theme.
5:34 am moehlert: Off to Day 2 of Open Government and Innovations . Yesterday had some inspiring spkrs who r doing amazing work like US CTO Aneesh Chopra 6:11 am sporing: RT debbieweil: A few pics from the first day of the Open Government & Innovation conference in D.C. http://trunc.it/zcea 6:14 am sporing: RT washingtronic: Kundra requests inventory of latest knowledge management apps http://bit.ly/12RkcI 6:22 am sporing: RT jack_holt: Leadership: ceding control seeding contol to cultivate performance and harvest excellence. 6:55 am govloop: en route to #ogi. govloop hit 15k members yesterday. Sweet 6:55 am wvmikep: Day 2 of #ogi. Hope the content is as good and the slide designs don't make me want to stab myself in the eyes. #ppt 7:00 am ludozone: The industry does not fully comprehend the magnitude of change happening in the US government. Rude awakening awaits! 7:09 am wvmikep: Just learned the acronym TDTF (too dumb to function) at #ogi panel talk; hehe (via @justgrimes). Will have to remember that one. :?) 7:12 am moehlert: RT @cdorobek: DorobekInsider: The 1st draft of the first draft from the Open Government and Innovations conference http://bit.ly/B594R 7:16 am CornerAlliance: Looking forward to Day 2 of the #ogi conference. Government is embracing social media, now it needs to understand the horse it is riding. 7:18 am moehlert: Hey #ogi! Check out http://tinyurl.com/l3blna for real‐time collection of tweets ‐ including stuff from yesterday... 7:21 am KoreenOlbrish: Does it bother anyone else that #ogi has a MUCH more active twitterstream than ANY of the major learning conferences? Just sayin'... 7:22 am sporing: Chopra: Open government initiative will keep government on pace with innovation http://trunc.it/zxkj 7:24 am moehlert: @KoreenOlbrish What can I say? We're kinda fired up here. :‐) 7:24 am jrick: Wonder why #ogi reverted the PPT screen to the middle, instead of keeping it on the two outside screens for easier viewing? 12:56 pm debbieweil: Prof Hiro Okumura came to #ogi fr Tokyo. Teaches info technology at U of Tokyo; he's a social media fan http://twitpic.com/b8ewn @debbieweil: Prof Hiro Okumura came to #ogi fr Tokyo. Teaches info technology at U of Tokyo; he's a social media fan Photo taken by Debbie Weil
Page | 56
2:20 pm kev097: IGs, OMB, other gov't bodies should do a lot of what we're doing now, promoting transparency & usability, Sunlight says. 2:31 pm neilgrace: neilgraceRT @GOOD via @timoreilly If you're interested in following gov 2.0, search on #ogi, the Open Gov Innovation. 2:41 pm moehlert: One last reminder: after conf you'll be able to replay all #ogi tweets here: http://tinyurl.com/l3blna Awesome conference ‐ truly 2:33 pm kev097: Interesting for #ogi folks: http://opensourceforamerica.org/ 2:37 pm kev097: OH: "Safe fail, not fail safe." 2:56 pm RSSNewsmaster: Open Government and Innovations #ogi presentations http://bit.ly/x1D0e and TW Conference Coverage (via Cover It Live) http://bit.ly/lIGqo 2:57 pm hmiller23: So happy I was able to attend #ogi! Thank you to all of the fabulous speakers!! Now let's go back and start opening up our gov't!! 3:01 pm kev097: Alphabet soup at #OGI: OMB, OSD, ODNI, DHS, DoD, NDU, CISO, CDC, H1N1, SAMHSA, NDO, NAPA, CMF, DTIC, NSWC, YGL, IG, RFP ... OMG. 3:28 pm OGIConference: Well, participants, it's been wonderful learning, talking & networking with you over the past 2 days. Expect conference materials soon! 3:32 pm csukach: @OGIConference Great conf & awesome speakers! Thanks for all your work in organizing it! 3:34 pm OGIConference: @22frets re: a central place for presenter slides... stay tuned for notice on this. Keynotes: http://www.opengovinnovations.com 3:34 pm sanchezjb: Info presntd @ "Beyond Social Networking‐Future of Gov 2.0," while good, not consistent w/session title. Should have had another title. 3:41 pm sanchezjb: Gr8 OGI conf. Learned alot. Would have benefitted frm opptys & avail time 2 network. Thank u. 5:04 pm kev097: Impressed this a.m. by DoD's social media stuff. @salemonz can we see the popular trends v platform charts online? 5:07 pm richards1000: OpenGov conference blog, http://www.opengovinnovations.com/blog/ & twitter feed, http://bit.ly/13EK4N legal information 5:11 pm kmallwein: @levyj413 #1 that #gov2.0 conferences need to have streaming video to engage more diverse audience. 5:12 pm kmallwein: @levyj413 No.2 that any #Gov2.0 conference should put up all presentations at least one week early for crowdsourcing questions & cmts 5:13 pm kmallwein: @levyj413 No.3 networking time as valuable as presentations. Drop a track to get in extra time. 5:36 pm debbieweil: Cool pic of @csukach (@AFPAA) and @kdpaine at Open Gov conf ‐ note the shoes http://bit.ly/iOqZa 5:42 pm debbieweil: 'Nother nice pic: @kdpaine and @storyspinner at session on Measurement at Open Gov conf http://bit.ly/7xB9n 5:47 pm kpkfusion: Thank you to everyone who organized the Open Government Institute. Great job! 5:47 pm kayawalton: @levyj413 Most enduring todo from #ogi: Need to find balance between openness and security ‐ would open lots of doors and get lots of buy‐in 5:52 pm kayawalton: @kdpaine Thanks for the follow and GREAT presentation at today's #ogi session. Would love to have a copy of your slides if you're sharing. 6:16 pm timoreilly: Also, in Aneesh Chopra's keynote yesterday, learned about this homebrew arsenic filter ($40 vs $4000) http://bit.ly/14NUbH #make 6:30 pm moehlert: RT @snowded: Complexity in Government ‐ podcast & slides now loaded: http://bit.ly/fIVPn 6:33 pm AndrewPWilson: One of the best things I found out about at #ogi @munigov20 | https://sites.google.com/site/munigov20/ Page | 57
8:32 pm AFCEAHelen: @dslunceford @lewisshepherd Awww shucks, thanks! Great meeting you both as well! And @batterista too! And @paula_thrasher! And... more! 8:34 pm AFCEAHelen: (cont. from last tweet) But for meeting AFCEA‐related followers & actually chatting with some of the long‐timers, nothing quite like #ogi. 8:39 pm kev097: @govloop How many people at #ogi do you think understood the term "bring the thunder"? 8:40 pm webtechman: rt @paula_thrasher @kdpaine prezo was jam packed with measurement tips and tools for Web 2.0 tools http://bit.ly/17Woi5 9:01 pm rupertmike: @dan_munz Awesome presentation today at #ogi. Glad to have been there. (Might go look for/steal your bureaucracy pic, perfect) 9:04 pm US_EUCOM: After this week's #ogi conference, I'm encouraged by DoD and Navy CIO's way ahead for the use of Social Media 9:06 pm steph_hay: enlightening couple of days at #ogi ‐ govt making progress but still need to shift "digital immigrants'" mindsets toward acceptance 9:34 pm CamilleZA: Home from #ogi. What a great conference! Good content, great speakers, great crowd. 1 improvement...coffee and water thruout. 9:39 pm afabbri: So after #ogi I feel like social media is sooooo old news... Then my foreign chef husband asks me how to use Twitter. 10:06 pm webtechman: @csukach Current Enterprise 2.0 projects are keeping me busy. Hope to meet up soon. Lots of good folks at #ogi Thx 4 good tweets =) 11:15 pm salemonz: Hey all! http://drop.io/SSG_Salmons for all your #ogi wants. Feel free to add to things. It's all for my fellow Amurikans! 11:23 pm salemonz: Oh and call DINFOS and tell them I did okay today! I'm sort of an experiment for them...concerned about ROI and whatnot. 11:31 pm helenmitchell: Energized by #ogi. Great speakers & topics. Some successes but lots of challenges ahead ‐ espec. for cross‐agency collaboration.
Page | 58