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Apply a High-Impact Strategy for Improving Office and Service Processes!

The Kaizen Event Planner


Achieving Rapid Improvement in Office, Service, and Technical Environments
Karen Martin and Mike Osterling
ISBN 978-1-56327-351-3 | 2007 | Soft Cover 240 Pages | CD Item# 3519-P0907A | Cover Price: $50.00
The Kaizen Event Planner is a practical, how-to guide for planning and executing Kaizen Events in nonmanufacturing settings, and conducting post-Event follow-up to sustain the changes made. Geared to continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement. This workbook: Highlights the key success factors when holding Kaizen Events in non-manufacturing environments. Provides readers with a set of interactive, Excel-based tools, which serve as standard work for planning and executing Kaizen Events and conducting post-Event follow-up. Introduces Metrics-Based Process Mappinga tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste eliminationand measure the success of their improvement efforts. Includes a CD that contains 15 interactive, Excel-based standard work tools, such as a Kaizen Event Charter, Planning Checklist, Team Formation Worksheet, Event Report (containing programmed formulas that auto-calculate improvement results for key metrics), and a Sustainability Plan. The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!

The Premier Publisher for Lean Business Improvement

The Kaizen Event Planner


Achieving Rapid Improvement in Office, Service, and Technical Environments Karen Martin and Mike Osterling

Praise for The Kaizen Event Planner

The Kaizen Event Planner is the new standard work for rapid improvement events in administrative/ office environments. Karen Martin and Mike Osterling take all the questions and potential confusion out of planning, conducting and following-up on a Kaizen Event. This book is a must have for any truly lean practitioners library.
Jerry M. Wright, P.E. Director, Corporate Quality Assurance & Operational Excellence, DJO, LLC

Table of Contents Acknowledgments Preface Introduction CD Instructions for Use Part I: Lean and Kaizen: An Overview Chapter 1: Lean Enterprise Principles Chapter 2: Kaizen Characteristics Part II: Kaizen Event Planning Chapter 3: Planning Essentials Chapter 4: Event Leadership Chapter 5: Scoping the Event Chapter 6: Kaizen Team Formation Chapter 7: Event Logistics Chapter 8: Pre-event Communication Chapter 9: Final Preparations Part III: Kaizen Event Execution Chapter 10: Event Structure Chapter 11: Event Kickoff Chapter 12: Documenting the Current State Chapter 13: Identifying Waste and Performing Root Cause Analysis Chapter 14: Brainstorming and Prioritizing Improvement Options Chapter 15: Designing and Testing Improvements Chapter 16: Implementing Improvements Chapter 17: Event Wrap-up Part IV: Beyond the Kaizen Event: Sustaining and Expanding Chapter 18: Follow-up Activities Chapter 19: Creating a Kaizen Culture Appendix A: Lean Terminology Appendix B: Additional Resources Index About the Authors

This book provides a clear, step-by-step guide to planning and executing successful kaizen events. It is a detailed primer for those who want to demonstrate that rapid improvement is possible in the knowledge work environment.
Stephen P. Turnipseed Lean Sigma Advisor Chevron Global Upstream

Martin and Osterling provide an easy to read, practical guide to planning and executing kaizen events. In addition, they provide numerous checklists and other useful tools to help the reader begin to develop a culture for kaizen in his or her own organization which is the ultimate goal of any Lean Enterprise.
Drew Locher Co-author, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

Without changing the culture of the workforce that ultimately carries out any improvement ideas, so many lean efforts are left unfulfilled and, at best, not sustained. The Kaizen Event Planner will help you to avoid these pitfalls.
Patrick Graupp Co-author of The TWI Workbook Essential Skills for Supervisors

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