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CITY OF CARMEL-BY-THE-SEA
Council Report
November 5, 2013
To: Honorable Mayor and Members of the City Council
From: Jason Stilwell, City Administrator
Submitted by: Sharon Friedrichsen, Public Services Director
Subject: Receive and file the Waste Management Franchise Agreement Scorecard
Recommendation(s): Receive and file the Waste Management Franchise Agreement
Scorecard.
Executive Summary: The City entered into a franchise agreement with Carmel Marina
Corporation ("Waste Management, Inc."} for the provision of solid waste
collection. A scorecard has been developed to monitor compliance with
provisions of the franchise agreement. Each quarter, the City Council
receives an update on the franchise agreement scorecard.
Analysis/Discussion: One key feature of the City's solid waste collection service is the backyard
service whereby the hauler is responsible for taking the cans from the
property to the curb and returning the cans to the property. In order to
assist with public education and compliance with this service provision,
the idea of placing a sticker on each residential can has been developed
by Council. Attached is a mockup of the sticker that would be placed on
the lid of each can after Council deliberation in November.
Fiscal Impact:
Budgeted (yes/no)
N/A
Previous Council
There are approximately 2,300 residential carts that would receive the
sticker. The cost for a black and white sticker is $.38 a sticker, for a total
cost of $874.
Funding Source{ general fund, grant, state)
N/A
Action/Decision History: Scorecard received in August 2013; residential survey results received
in October 2013.
1
69
Waste Management Score Card Staff Report
November 5, 2013
Page2
Attachment: 1. Backyard service awareness sticker
2. November scorecard
Reviewed by:
City  
Asst. City Admin. D
Public Safety Dir D
City Engineer D
City Attorney D
DirofCPB D
Library Dir D
2
Administrative Services D
Dir of Public Svcs
Other D
7
0
ATTACHMENT 1
BACKYARD SERVICE CONTAINER
Use of this cart entitles you to side or backyard
collection. You do not have to place the cart at
the street. The cart will be collected from and
returned to its storage location on your property.
®
WASTE MANAGEMENT
7
1
ATTACHMENT 2
Waste Management Scorecard, November 2013
Legend
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. . "- . • • • -- ·-=- .. _,... .·
Item/Activity
Responsible
Frequency of Completion Comments Compliant
Party
P/u and return residential carts to off-street WM Daily Backyard outdial calls started 12/3/12 to remind Yes
enclosures customers of this service. Calls will be monthly for
I
the first vear then ouartertv.
Bulk residential pJu WM, City Quarterly 2013 Dates: January 7 - January 11; April 1 - April Yes
5; July 8 - July 12; September 30 - October 4;
Agreed upon between City and WM. Notification
sent out to residential and commercial customers
I
through WM Quarterly Newsletter.
l
I
2
Special p/u c1ty-owned curbside bins WM Twice Daily (before 11:00 am Carmel drivers have been reinforced to provide Yes
I
and after 1:30 pm, but no later twice daily pickups.
than 3:00 pm)
3 3
Special p/u of trash/recycling bins at Devendorf, WM Twice Daily (before 11:00 am Carmel drivers have been reinforced to provide Yes
First Murphy, Piccadilly Park, Forest Hill Park, and after 1:30 pm, but no later twice daily pickups.
Margarita ParkJPO parking lot, Vista Lobos than 3:00pm)
4 4
Special p/u of trash/recycling along Scenic WM Twice Daily (before 11:00 am Carmel drivers have been reinforced to provide Yes
Road between 8th and Martin Way and after 1:30 pm, but no later twice daily pickups.
5 than 3:00pm)
Special pJu of Carmel Beach garbage WM, City Twice Daily (before 11:00 am City removed all cans from the beach several years Yes
receptacles and after 1:30pm, but no later ago and replaced them with WM owned carts
F.
6 than 3:00pm) serviced twice daily.
Special p/u of City receptacles both sides of WM Twice Daily (before 11:00 am Carmel drivers have been reinforced to provide Yes
Ocean Ave, including beach parking lot and and after 1:30 pm, but no later twice daily pickups.
7 volleyball courts
-· -
than 3:00 pm)
7
2
Waste Management Scor ecard, November 2013
Item/ Activity
20-yard RO at Sunset Center
8 :
P/u at City Public Works Yard
I
9
Prov1de and p/u at least 2, 96-gal carts at Scout
10
'House
P/u at Forest Theater - Summer
11
12 P/u at Forest Theater · Winter
Min of one 20-yard yard/wood waste RO for
13
I each theater group
Recycling awareness program for theater
14
I groups
One 2-yard waste, one 2-yard recycle for Fire
Depl
j
Four-yard dumpsters or 96 gal receptacles for
spec1al events
)
30-yard RO's (as needed) for Tree Recycling
r
Two, 2-yard cardboard recycling bins, centrally
 
Responsible
Party
WM
WM
WM
WM
WM
WM, City
WM, City
WM
WM
WM, City
WM, City
Frequency of Completion Comments Compliant
Twice Weekly (Mon and Fri) Sunset Center management chose to not have the Yes
20 yard RO on property year round. Management
requests that the RO be available on an on-call
basis. Coordinating w1th Sunset Center on needs
I
I
TWice Weekly, more if Servicing twice a week. Yes
I
necessary
Twice Weekly (Tue and Thu) Carts removed from Scout House Yes
5x Weekly (Mon. Wed, Fri. Summer months: April-October Current Services: 4 Yes
Sat, Sun) yd MSW p/u on Tuesdays and Saturdays and (14)
96-gal rec. carts picked up on Mondays, Tuesdays,
Fridays every week
3x Weekly (Mon. Wed, Fn) Winter months: November-March Yes
As needed City notify WM when/how many Yes
As needed City provide list of contacts info for each theater Yes
group
Weekly Current service: ( 1) 4-yard MSW serv1ced every Yes
Thursday, (1) 96-gal recycle serviced every
Thursday, and (1) 64 gal rec. serviced every
Thursday.
4th of July t10) Castle Serv1cing mentioned events. Also servicing (1) Yes
Contest (6) Surfabout Contest Carmel Arts Festival and (2) Concours on the
(6) Memorial Day Weekend (6) Avenue
Labor Day Weekend (6)
December, January City determines location; has been Forest Theater Yes
Twice Weekly City determines location Verify with route 207/602 Yes
to 1dentify location.
7
3
Waste Management Scorecard, November 2013
Item/Activity
Provide compostmg bins to customers at-cost
I
19
Newsletter, with com posting bin offer in each
20
'
New customers receive educational materials
: about recycling, etc.
21
22 AB 341
Source-reduction recycling programs promoted
in the local media
23 i
Recycling p/u for commercral zones 7 days per
week
24
Provide designated receptacles at Forest Hill
Park (2), Devendorf Park (2), Murphy Park (2),
Mrssion Trail/ Native Plant Park (2)
2 5
Surface pressure wash of City areas
26 s
2
2
2
3
3
3
Purchase one ATV
7
a Purchase bulk order of Mutt Mitts
Replacement of 15 roadside/ sidewalk
9 receptacles
r $18,000 contribution to youth organizations
1 Recycling events for youth organizations
Provide 1 0 Port-O-Lets
2
Responsible
Party
WM
WM
WM
City
WM
WM, City
WM, City, third
party
WM, City
WM, City
WM,City
WM, City
WM, City
WM
Frequency of Completion Comments Compliant
Upon customer request Offered at-cost $54.00; public education on Yes
composting scheduled fore-waste event 1/19/2013.
Quarterly Newsletter and composting bin offered quarterly Yes
As needed Educational materials offered to customer as Yes
needed.
100% Compliant Yes
As needed (Franchise Agreement Language): To provide Yes
' I
ongomg education to customers on source-reduction
'
recycling vra regular billing notices. collector's
quarterly newsletter, and local news medra. (ie:
CCRMC- Central Coast Recycling Media Coalition)
Daily Needs to be earlier in the day. Franchise Yes
Agreement states that "No commercial collections
shall be made before 7:00 a.m. or after 6:00 p.m.
Outdial calls started on 12110 reminding commercial
customers to breakdown and tie up cardboard for
pickup.
As needed City to purchase, invoice WM Yes
Determined by contract Reimburse City $13.900 + CPI, any cost above this Yes
between City and service at City's expense
I Provider
Every two years City has purchasing ATV and invoiced WM; WM Yes
has reimbursed City for 2013 purchase
Annually City purchase, not to exceed $10,000 Yes
Annually City purchase and install. not to exceed $3,000 Yes
Annually Yes
Annually Yes
Memorial Day Weekend, 4th Yes
of July, Surfabout Contest,
Labor Day. Sand Castle
Contest
7
4
Waste Management Scorecard, November 2013
ABOVE AND BEYOND: CARMEL-BY-THE-SEA- WASTE MANAGEMENT FRANCHISE AGREEMENT
A
B
c
D
E
F
G

Item/ Activity
Port-O-Let Serv1ces
E-Waste Event
AB-341
Bag-It Screening
Various additional dumpster and service
donations
Beach Can Replacements
Food Scrap Recovery Pilot
-
Responsi ble
Party
WM
WM
WM
WM
WM
WM
WM
Frequency of Compl etion Comments
Port-O-Let serv1ces provided 7 days a week, beyond
7x Week the requ1red  
Next e-waste event scheduled for Janaury 2014
Providing support to the City and applicable
commercial and multi-fam1ly to comply w1th the new
mandatory recycling law
Sponsored Bag-It screening, promoting awareness
of plastic use and recycling
*Pac Rep Theater renovation, donated dumpsters
for Phase 1 and contributed $500 for Phase 2
*Residence; responded to c1ty request to ass1st with
a hoarding Situation and cleanup Donated
dumpsters, pulls and dnver overtime Worked 1n
partnership with Rebuild1ng together
Provided beach can replacements beyond our
agreed schedule
Working with Carmel Chamber and Sustainable
Carmel on food scrap recovery p1lot program rollout
Compliant
Yes
Yes
Yes
Yes
Yes
Yes
Yes

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