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32552 IP Telephony and Voice over IP
Course area Delivery Requisite(s) UTS: Engineering and Information Technology Autumn 2014; City 32521 WANS and VLANS These requisites may not apply to students in certain courses. There are also course requisites for this subject. See access conditions. Grade and marks

Credit points 6cp

Result type

Subject coordinator
Max Hendriks; Office: CB10.04.425; Phone: 9514 1805; E-Mail: The subject lecturer may be contacted by email if you have matters of a personal nature to discuss, e.g., illness, study problems, or a request for an appointment outside the given consultation hours. All email must bear a meaningful description in the ‘Subject’ box at the top of the email, beginning with the subject number: e.g., 32552 team problems, 32552 I have no team, etc. Generally questions regarding assessment and the subject should be raised in the lectures or tutorials. This ensures that all students get the benefit of the information given. Emails that are considered better answered in class may not receive a response.

Teaching staff
Max Hendriks Email:

Subject description
Telephony based around the internet protocol (IP) is a significant issue for modern businesses as well as to traditional voice service providers. This subject provides an introduction to converged voice and data networks as well as to the challenges faced by its various technologies. Practical work allows students to learn about connecting telephone users via the Public Switched Telephone Network (PSTN) using a router, so bypassing traditional PBX devices. Practical work also includes the connecting of IP phones directly across WAN or LAN data links using Voice over IP (VoIP). Cisco Call Manager Express is used in laboratory work. VoIP Quality of Service (QoS) issues and techniques are discussed and implemented. It is assumed students have knowledge of the IP, router configuration and routing protocols.

Subject objectives
At the end of this subject the student will be able to: 1. Determine the relevant critical business and technical needs for developing an IP telephony design framework for a Small Office Home Office (SOHO) environment, including the choice of signaling type and encoding method. 2. Select appropriate hardware and software components to support a proposed SOHO IP telephony design. 3. Determine which high availability issues influence the selection of network hardware and software for a SOHO environment. 4. Design appropriate, scalable and hierarchical dial plans to support SOHO telephony requirements. 5. Describe the similarities and differences between PSTN voice calls and VoIP calls including call transport, call signaling and bandwidth requirements. 6. Describe the technologies used in VoIP and how they differ from analog and digital PSTN technologies. 7. Design, implement, install and troubleshoot an IP telephony system for a SOHO considering various PSTN connection types, analog, IP phones (including wi-fi phones ) using Cisco Call Manager Express (CCME).
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video and data communication systems is an ongoing process and of growing importance to modern organizations. Contribution to course aims and graduate attributes In computer internetworking the convergence of voice. Improving and Maintaining Voice Quality. 5. Decision-making.8. Design. Voice Dial Plans. Introduction to VoIP. Introduction to Packet Voice Technologies. C3 E2). Be aware of the open commercial and technical issues as well as research questions pertaining to Voice over IP and IP telephony. A4. Sydney Page 2 of 6 . C3. challenge laboratories and case studies. Call Management. Voice over IP service providers. 9. 8. B1. B4. Students understand that effective teams develop a cooperative attitude to problem solving based on critical thinking and understanding(B5. Sustainability. 3. Tutorial: Labs for Chapters 1 and 2 2 Aug 5th Lecture: Configuring Cisco CME Tutorial: Labs for Chapter 3 3 Aug 12th Lecture: Voice dial-plans and dial peers Tutorial: Labs for Chapter 4 4 Aug 19th Lecture: Additional CME features Tutorial: Labs for Chapter 5 5 Aug 26th Lecture: VoIP Signaling and Call Control Tutorial: Labs for Chapter 6 20/08/2013 (Autumn 2014) © University of Technology. C2. E2 Teams. and C2) to develop their skills to create an integrated Internet Protocol (IP) telephony network (B1. A complete list and description of Graduate Attributes for the Faculty of Engineering and Information Technology can be found at http://feit. B4. B3 Synthesis. Program Week/Session 1 Dates Jul 29th Description Lecture: Introduction to the subject. B2. Voice over IP Signaling and Call Control.uts. Configuring Call Manager Express. B2. C2 Develop Models. Teaching and learning strategies Three hours in an internetworking laboratory. 4. C3).html. Approximately 75 percent of class contact time is devoted to laboratory activities Content 1. Introduction to Voice over IP (VoIP). Problem solving. 7. A workshop approach is used which combines short presentations by the classroom teacher. Compare and contrast the range of IP protocols used in VoIP systems. Needs analysis. Emphasis is placed on design with small teams collaborating (B3. small group and whole class discussion. student presentation’s prescriptive practical work. 6. Evaluate model. Implement and test solution. B5. Students gain sufficient background knowledge of telephony (A1. additional features. E2) to construct their section of the integrated VoIP structure for a small to medium sized enterprise. Design and implement QoS and security solutions for a SOHO IP telephony This Subject contributes to the following Graduate Attributes A1. configuring Voice Interfaces and Dial Peers. 2. A4. Introduction to Packet Voice Technologies.

C2.6 Sept 2nd Lecture: 7. 11 Oct 14th Tutorial: Lab time & Finalise Case Study Phase 2 12 Oct 21st Tutorial: Presentation of Case Study Phase 2 13 Oct 28th Informal written exam and Skills Based Assessment 14 Nov 4th Skills Based Assessment Student Attendance The Faculty of Information Technology expects that students will attend all scheduled sessions for a subject in which they are enrolled. E2 Weight: Due: Task: 20% Phase 1 Week 10 and Phase 2 Week 12 Implementation and demonstration of an IP telephony case study. 4. Improving and Maintaining Voice Quality Tutorial: Labs for Chapter 7 Lecture: Complete laboratory exercises Tutorial: Case Study Distributed 7 Sept 9th No Lecture: Case Study Preparation Tutorial: Complete laboratory exercises 8 Sept 16th No Lecture: Case Study Preparation - Sept 23rd Faculty Non Teaching Week Note: There will be a lab class this week. Lecture/Tutorial will be scheduled in Non Teaching Week (23rd September). B1. B5. for the Monday 7th October Public Holiday Lecture: Presentation of Case Study Phase 1 9 Sept 30th Vice Chancellors Week 10 Oct 7th Public Holiday. C3. 6. 5. B2. A4. Assessment Assessment item 1: Group Case Study Objective(s): 3. B4. Part of this assessment will be 20/08/2013 (Autumn 2014) © University of Technology. B3. 7 Graduate Attributes: A1. Sydney Page 3 of 6 .

Students must obtain a minimum mark of 50 to pass this subject. In the case of the final examination. Each student will be allocated a time slot in either week 13 or week 14. These groups will be expected to work together on a weekly basis. B4 Weight: Due: Task: 30% Week 13 and 14 An individual timed Skills Based Assessment (SBA). B1. Each group will have a information: maximum of three persons for regular lab work. 4. adult fashion. 5. C3 Weight: Due: Task: 50% Week 13 A one and a half hour individual informal written exam will be held in the lab session in week 13. In extreme cases this will involve the non-contributing student(s) undertaking the assessment task individually. Part of this assessment will be based upon a class wide group and part will be individual. 9 Graduate Attributes: A1. T. The final decision about assessment will rest with the Coordinator. it is the duty of the group to write to the Subject Co-ordinator (with a copy to the non-contributing student(s)) before the end of Week 4 so that alternative assessment arrangements can be made. Students are given an IP telephony system which must be designed and implemented.Task: Implementation and demonstration of an IP telephony case study. This will be presented in two stages. A common problem encountered with students is that some members of groups do not contribute sufficiently. your ‘Application for Alternative Examination (due to Illness or Misadventure)’ form must be submitted with appropriate documentation to the Student Information & Administration Centre within three working days of the examination. 10 Graduate Attributes: A1. This includes not attending the weekly workshop/laboratory sessions. 6. please attempt to resolve the problem with the student in question in a mature. Further Group Work: Part of the subject assessment is focused on group work. 8. If the problem is not outlined in writing to the lecturer before the end of Week 4. B4. 9. Assessment item 3: Skill Based Assessment Objective(s): 4. Assessment item 2: Informal Written Exam Objective(s): 1. B1. Phase 1 in week 10 and Phase 2 in Week 12. Sydney Page 4 of 6 .. the group will have to live with the problem. B2. 7. CCNA Cisco Certified Network Associate Voice Study Guide (Exams 640-460 & 642-436) (Certification Press) 2010 ISBN-10: 0071744401 20/08/2013 (Autumn 2014) © University of Technology. B2. you should consult with the subject lecturer. If a member of your group is not acting in a responsible manner. If you miss any piece of assessment through documented illness or misadventure. Minimum requirements No supplementary examination will be given in this subject. If such a course of action fails. 3. this assessment will also include a multi-group component that will be required to successfully complete the task. References Carpenter. While this is also true for most of the case study (Assessment 1).

Black U. Cisco Systems. Academic liaison officer Academic Liaison Officers (ALOs) are academic staff in each faculty who assist three groups of students: students with disabilities and ongoing On-line course material: http://www.uts. Safari Press Special needs Students should email the subject coordinator as soon as possible (and prior to the assessment deadline) to indicate how their ability to meet an assessment component or requirement is impacted. ISBN:1-57870-168-6. plagiarism.g. Sydney Page 5 of 6 . being a primary carer for small children or a family member with a disability). The ALO for Engineering students is: Dr Bruce Moulton telephone +61 2 9514 2681 email The ALO for IT students is: Dr Julia Prior telephone +61 2 9514 4480 email Julia. Academic integrity This subject outline should be read in conjunction with the information on assessment in both the course guide and the UTS Policy and Procedures for the Assessment of Coursework Subjects. Prentice Hall Other resources On-line discussion forum: http://online. ALOs are responsible for determining alternative assessment arrangements for students with disabilities. “IP telephony: A Guide to Successful Support Improve your academic and English language skills : HELPS (Higher Education Language and Presentation Support) Service provides assistance with English language proficiency and academic language.uts. SLAs and Security”. including details of assessment submission.3 of Procedures for the Assessment of Coursework Subjects.(Certification Press) 2010 ISBN-10: 0071744401 Cisco Systems. “IP Communications Express: Call Manager Express with Unity Express” Telephony and VoIP Student Guide: my.uts.. Net Tech Guide “Voice over IP (2nd ed)”.edu. etc.Prior@uts. “Voice Enabling the Data Network: H323. “Voice over IP fundamentals ( 2nd ed)”. Durkin S. Students who need to develop their written and/or spoken English should make use of the free services offered by HELPS. Implementing and Operating the IP Telephony Network. SIP. Students who are requesting adjustments to assessment arrangements because of their disability or illness are requested to see a Disability Services Officer in the Special Needs Service before they see their ALO. and that they are seeking assistance through UTS Special Needs as detailed in Section 5.. and students who gained entry through the UTS Educational Access Scheme or Special ISBN:1-58705-180-x. Cisco Press 2005.” ISBN:1-57805157-5.iwork. QoS. ISBN:0-13065-2040. late Cisco Press 2005.feit. 20/08/2013 (Autumn 2014) © University of Technology.pdf Assessment: faculty procedures and advice Special consideration Special consideration requests for the following are submitted and resolved through the UTS Special Consideration Process: www. misconduct. Davidson J.uts. Design. students who have difficulties in their studies because of their family commitments (e.1. ISBN:1-58705-014-5.

html#r3. Phone 9514 9733. programs. Statement on UTS email account Email from the University to a student will only be sent to the student's UTS email address. models.9) Retention of student work The University reserves the right to retain the original or one copy of any work executed and/or submitted by a student as part of the course including. University staff will not respond to email from any other email accounts for currently enrolled Disclaimer This outline serves as a supplement to the Faculty of Engineering and Information Technology Student Guide. plans and specifications. essays. the requirements specified in the Student Guide the deadline for a query during teaching weeks is 10 working days from the date of the return of the task to the student where a student wishes to query an examination result. Copies of student work may be retained for a period of up to five years for course accreditation purposes. HELPS is located in Student Services.uts. On all matters not specifically covered in this outline. designs. available at: www. individual appointments and Conversations@UTS (www. Students are advised to contact their subject coordinator if they do not consent to the University retaining a copy of their work. for any of the purposes designated in Rule 3. Such retention is not to affect any copyright or other intellectual property right that may exist in such student work. drawings. Statement about assessment procedures and advice This subject outline must be read in conjunction with the policy and procedures for the assessment for coursework subjects.pdf 20/08/2013 (Autumn 2014) © University of but not limited the deadline is 10 working days from the official release of the final subject result.uts. drop-in consultations.feit.gsu. reports and theses. Email sent from a student to the University must be sent from the student's UTS email address.feit.including academic language workshops.ssu.uts. vacation intensive courses. More information can be found at: https://my. Sydney Page 6 of 6 .html Querying marks/grades and final results If a student disagrees with a mark or a final result awarded by a marker: where a student wishes to query a mark. on level 3 building (www.