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STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR WAREHOUSING OPERATIONS TITLE : RETRIEVAL PROCESS Reference No:.

Revision No : WH/SOP/15 00 Issue No:. Effective Date: 00 01/01/2006 Page 1 of 2

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Subject Purpose Terminology Responsibility Flow Diagram

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Retrieval Process. To define the retrieval process for taking the material in warehouses. As per SOP/WH/03. Warehouse Executive

Handset Retrieval Process

Billing

Start

Identifies payment default & Generates a list of MDNs

Circle CC

Based on the list, MDNs disconneted from the system

List of MDNs & Names & Address forwarded to collection / retrieval agency

Retrieval Agency

Consolidates Retrievals & sends to warehouse at regular intervals

Collects the Handset

Warehouse

Receive & Prepare SRN & take under category “to be refurbished”

Send to Refurb Agency

Receive & Prepare GRN & take under category “refurbished”

Receive & Prepare GRN & take under category “faulty”

Receive & Store “BER” Shift to Scrap only after Survey

Receive & Store “Scrap” Follow Scrap Process

End

Refurb Agency

Check if faulty

Yes

No Refurb

BER

Estimate

OEM Authorized Service Center

Check if BER or Repairable Repairable Repair and raise Invoice and despatch to warehouse

6. Procedure

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Step No. 1 2

Process description Collection agency retrieves the handset from the customer as per advise received from Circle CC Handover the material to the warehouse directly or through cc team in the boxes. Warehouse supervisor needs to check, whether the collection agency brings the soft copy of the ESN’s & MDN’s (Wherever it’s required) along with the specified format. Segregate handsets in the respective categories like ESN available or ESN not available (UCA). WH supervisor scans all the material with validity check as per the ESN Management Process (WH/SOP/10) and hand over the same to the DEO for updating in the system.

Performed by Coll. Agency Coll. Agency / CC team Sup

System / Manual Manual Manual

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System

4

Sup

Manual

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Sup

System

Sup has to inform WM & WE to inspect the retrieved material and certify that material. No. After segregation and carrying out the verification. charger. Sup System WM & WE Manual WM & WE DEO Manual System Records GRN along with receipt documents (WH/SOP/07/FMT/06) Soft Copy of ESNs & MDNs received from Collection Agencies Stor Location WH WH Retention Period 2 years 2 years . Effective Date: 00 01/01/2006 Page 2 of 2 7 8 9 10 RECORDS S. Generate the GRN of the said material.STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR WAREHOUSING OPERATIONS TITLE : RETRIEVAL PROCESS Reference No:. After inspection. 1 2 Sup should segregate battery. Revision No : WH/SOP/15 00 Issue No:. back panel (in case of FWP). WE & WM would certify on the incoming documents and give approval for GRN generation in system. antenna (in case of FWP) in the handset retrievals separately and capture the data separately.