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ASSIGNMENT “In the present economic condition, personal problems that people have at home and workplace are seen to be rising and intense stress to employees as well as employers. Excessive stress interferes with productivity and reduces physical and emotional health. Thus it is important to find way to keep control.


1. Define what stress is 2. Literature review of workplace stress 3. As an employer how can you identify the warning signs and symptoms of workplace stress. Explain. 4. Examine and elaborate the possible accidents that might happen at a workplace as a result of stress. 5. Propose suitable methods that can reduce job stress at the workplace.


........... Conclusion ................................................. Suitable methods that can reduce job stress at the workplace....................... Literature Review Workplace Stress....... Accidents that might happen at work place as a result of 9 4...........Table Of Contents 12 6..................................... Introduction 5 3 11 5.... As an employer how can we identify the warning signs and symptoms of workplace 16 2 ..........

Stress can hit anyone at any level of the business and recent research shows that work related stress is widespread and is not confined to particular sectors. it can result in Work related stress. anger or anxiety.1. 3 . If it is activated for too long. this affects physical and mental health and quality of life in just the same way as exposure to industrial toxins. Meeting those challenges and overcoming the difficulties causes feelings of relaxation and satisfaction. Work related stress develops because a person is unable to cope with the demands being placed on them. if stress becomes too excessive and prolonged. jobs or industries. including work related stress. It can help us achieve our goals and perform better. Pressure can be positive and a motivating factor. mental and physical illness may develop.0 Introduction Work-related stress is the natural reaction of people to being put under intense pressure at work over a period of time. The stress hormones then literally begin to destroy the body so. The stress response is designed to be used in short bursts and then switched off. staff turnover and other issues such as more errors. work organisation and management has taken place. people perceive a threat to their well-being or interests and then experience unpleasant emotions such as fear. Well-designed. Many people are motivated by the challenges and difficulties that normally occur with work demands and react by improving performance. can be a significant cause of illness and is known to be linked with high levels of sickness absence. and is often essential in a job. however. The basis of this reaction comes from instinctive "fight or flight" reactions to danger. However. then the body has no time to repair itself. Stress is not an illness – it is a state. or the period between stressful situations is too short. When the pressure of work demands becomes excessive and prolonged. and fatigue and damage occurs. over time. organised and managed work is generally good for us but when insufficient attention to job design. Stress. There is a difference between pressure and stress.

their ethnicity. London) A person experiences stress when they perceive that the demands of their work are greater than their ability to cope. their skills and experience. With each new situation a person will decide what the challenge is and whether they have the resources to cope.1 Factors in stress Stress affects people in different ways and what one person finds stressful can be normal to another. including:         their background and culture. Coping means balancing the demands and pressures placed on you (i. As a manager you have a duty to ensure that work does not make your team ill. For example.e. How they appraise the situation will depend on various factors. I found myself crying 'cos I couldn't keep up suddenly. age or disability. Stress is a natural reaction to too much pressure.Stress occurs when this pressure becomes excessive. gender. will help you achieve this." (Employee. their personal circumstances. their health status.e. 4 . 1. their personality. your capabilities). they will begin to feel stressed. and then know what to do to reduce stress. "For me it was a new boss. their individual characteristics. the job requirements) with your skills and knowledge (i. Understanding how to spot the signs of stress in your team. there's too much and you don't know what to focus on any more. if you give a member of your team a tight deadline on a project they feel they have neither the skills nor ability to do well. If they decide they don't have the resources. and other demands both in and outside work. Stress is where you can't cope. they may begin to feel undue pressure which could result in work related stress.

uneasy or distressed about something that may or may not be about to happen. While mental health problems are common. consider referring to a specialist. The GP will review this treatment and if there is no improvement. 5 . Work related stress is the adverse reaction people have to excessive pressures or other types of demand placed on them at work. One person in four in the UK will have a mental health problem at some point in their life.0 Literature Review I. 2. and are successfully treated in primary care settings like GPs rather than by specialists such as Psychiatrists Anxiety is an unpleasant feeling when you feel worried. CMHPs tend to be short-term and are generally treated by medication from a GP. The family doctor and primary healthcare team can usually deal with them without referring the person for specialist help. this may cause them stress. Anxiety and depression are the most common mental health problems. for example moving house. feel undervalued and lack recognition. feel and behave.Stress can also result from having too few demands. (NHS Direct) Depression is when you have feelings of extreme sadness. Common mental health problems are those that:   are most frequent and more prevalent. (NHS Direct). bereavement. If they feel they have little or no say over the work they do or how they do it. or problems at work. Often these are a reaction to a difficult life event. most are mild. despair or inadequacy that last for a long time. Mental health is how we think. as people will become bored. II.

ensure disciplinary procedures are developed and are a transparent process. ensure everyone has clearly defined and achievable objectives and responsibilities linked to organisational objectives. to little/too much training or support for the job. demotion. confusion over priorities.  try to give warning of urgent or important tasks. confusion over. responsibility for managing others. These procedures should be applied by trained and authorised officers able to communicate effectively with employees. discipline.   provide supervisor training and support. timeframes and standards. . prioritise tasks. too little time. consult with individuals before moving them to comparable work.III. give workers responsibility for group performance.  give staff the knowledge and skills to enable them to manage their own stress response. and what to do about it:  change the way jobs are done. remove unnecessary work. increase job scope. or too little to do. increase the scope of jobs for the over-trained. or sub-standard performance resulting in disciplinary action such as dismissal. . transfer or redeployment. retrenchment. vary job tasks.   match individuals to jobs. a worker not being promoted. too much to do. 6 . Stress from doing the job Stress from doing the job can be caused by:       boring or repetitive work. reclassified. . transferred or granted leave of absence or any other benefit in relation to employment or a workers' expectations of any of these matters or of the employer's decision in relation to these matters. or too much. give individuals more responsibility.

lack of communication or consultation between manager and employee. establish and review policies. ensure staff and supervisors receive the skills. bullying or harassment. training and resources they need to work purposefully. IV. and  provide opportunities for social interaction among workers to help build a sense of community in the workplace. or misguided practical jokes or initiation ceremonies. . discrimination. Stress may arise from sub-standard performance resulting in disciplinary action but an employee is eligible for workers' compensation if the action by the employer can be demonstrated to be unreasonable and harsh. respect and support. negative culture based on blame for and denial of problems. and what to do about it:   provide training in interpersonal skills. management should encourage feedback from employees and act on it. encourage management lead by example with honesty. . ensure people are treated fairly and consistently with an intolerance of harassment and bullying. . Stress issues will need to be dealt with appropriately as part of good management practices. Stress from work relationships Stress from work relationships can be caused by:       poor relationships with colleagues. and  ensure that policies and procedures are clearly stated and uniformly applied. confidently and are appreciated.     provide opportunities for employees to contribute ideas and to be consulted. 7 . grievance procedures and investigation of complaints.

refusing to renew a contract of employment. . in contact with human suffering and people's reactions to it.  establish open and non-judgemental communication free from the fear of retribution between management and employees. or an escalation of existing unfavourable treatment. or dismissal. poor physical working conditions.  provide scope for flexible and variable working conditions over which people have some control. passive non-cooperation. and what to do about it:  provide adequate control measures against physical pressures. It includes any unfavourable treatment. V. especially if employees are fearful of losing their jobs. single incident such as armed robbery or a workplace fatality. or the "shared concern" approach in which both the victim and bully express their experiences and then agree on acceptable behaviours to be adopted by both. .   consultation with staff over restructuring plans. to increase interest and ownership of the job. It can also include threats and intimidation. Employers and supervisors could consider timely transfer or withdrawal from the workplace of the bully. . inflexible work schedules or unpredictable hours. or organisational change. in particular. encourage managers to have an open and understanding attitude towards those who admit to being under too much pressure. and assist people to meet their family responsibilities. such as restructuring. 8 . ignoring the person or their work. such as aggression. Stress from working conditions Stress from working conditions can be caused by:       physical danger. or the threat of it. clear support and training for those faced with violent situations.Bullying is an abuse of power that can operate at all levels in a workplace. if a person complains about the bullying behaviour.

especially during periods of organisational change. it can also determine their failure or success on their job. A person's ability to manage the stress they experience in their workplace not only has the potential to improve their emotional and physical health. digestive system and skeletal muscles. If left untreated. Prolonged pressure extraordinary and outrageous is something troubling . It has psychological effects of negative and adverse effects on the heart. With budget cuts and layoffs as corporate bywords during hard economic times. encourage consultation and cooperation between employers. it is important to recognize the symptoms associated with stress and think about the best method or system that suits us to reduce stress Uncertainty and fear related to the troubled economy can make every worker feel as if they are riding an emotional roller coaster. The way we handle stress faced very important in determining the physical and mental health . Modern day life is indeed full of stress .0 As an employer how can we identify the warning signs and symptoms of workplace stress. the stress you experience does have an impact on the quality of your interactions with other people around you. we are exposed to various forms of pressure or stress. or  evaluate the effectiveness of changes put in place and review the situation from time to time. Therefore. In everyday life . the strain will make us feel helpless and useless . It can help the body and mind to work well and contribute to mental health . This feeling may last. high blood pressure and migraine (headache extreme ) . Stress occurs when the elements of an urgent or pressing beyond our ability to deal with them. This will lead to several diseases such as stomach ulcers . the more you will have a 9 . Moderate pressure can be a powerful form of encouragement . 3. The emotions you experience spread to others. employees and their representatives. workers are experiencing higher levels of stress. Learning new and better ways of coping with the pressures of today's workplace is very important. The better you are able to manage your own stress.

There are some different things you can do to reduce the overall stress levels and the stress you experience while at work:     Learn better communication skills Improve your relationships with management and co-workers Take steps to improve your own emotional and physical well-being Identify negative attitudes and knee-jerk habits that add to the stress you experience Feeling overwhelmed at work can make a person lose confidence and become both irritable and withdrawn. and the work itself can seem to be less rewarding.positive affect on the people around you. loss of interest in work Feeling anxious. Another common cause of workplace stress is pressure to consistently work at optimum levels all the time without reprieve. 10 . as well as pressures to perform and meet rising expectations without an increase in a persons level of job satisfaction. The signs and symptoms of workplace stress that has become to excessive can include the following:           Fatigue Loss of sex drive Social withdrawal Problems sleeping Stomach problems Trouble concentrating Muscle tension or headaches Using alcohol or drugs to cope Apathy. or depressed Some of the common causes of workplace stress that has become too excessive include the fear of being laid off. irritable. and the stress others experience will have less of an affect on you. A decrease in productivity and effectiveness on the job can be the result. If a person ignores the warning signs of workplace stress it can lead to larger issues such as emotional and physical health problems. additional overtime because of cutbacks in the numbers of staff members.

try to imagine about when you always scolded for no reason? Your motivation will certainly fall to zero and the stress will start to appear in your work. But if you do unskilled stress. When you are in that position. but worked as a marketing officer who had met with the client . You unknowingly drifted into the occurrence of stress zone . no time to give the rights to yourself to get a breath of life. If once you get scolded for no reason only cause your motivation plummeted work . But the work did not see it all . But do you know what the root cause of your stress? You are at risk if they experience stress situations below: Do not run out of work Actually be a workaholic will take you into the workspace will not run out .4. public speaking skills need a bit of give stress to yourself right? Different disciplines is certainly difficult to master in a short time . Colleagues who do not help 11 .0 Incidents that might happen at work place as a result of stress Can not be denied that as an employee . you will be faced with stress . Why so ? Do not run out of work will undoubtedly cause you less rest . You are interested in IT . Always scolded for no reason This situation is very dangerous for you . you do not want or need to do . Certainly this will eventually make you stress . Not conversant with the field work The present age is not easy going looking for a job that matches your desires and approval .

Working on many new places to pose a problem . I 'm given the task to someone else but I forgot to tell you . Your work is not appreciated You are given a task to complete an important proposal . Leaving for work even ten or fifteen minutes earlier can mean the difference between making a hasty rush towards your desk and 12 . Even more so if you expect your co-workers as seniors . something that can lead to better relationships in your work environment. " What do you feel? Stress not ! These are some of the causes of the stress that often occurs in the workplace. subordinates. Many occasion such situations. and managers. A new ability to maintain a sense of selfcontrol under stressful situations will many times be well-received by your co-workers. " Excuse me . About time you submit your assignment . You forgo sleep with tired eyes and sweat all given 100 % of your work is . Time Management and Reducing Workplace Stress Make an effort to leave for work earlier in the morning. busy working for yourself and assume you do not exist there. new systems without the help of work colleagues are sure you experience difficulties adjusting. With unfamiliar environment . your boss did not see the work but said . What follows are some things you can do to reduce workplace stress through organization and prioritization of your responsibilities. Conform you definitely stress .0 Suitable methods that can reduce job stress at the workplace Ordering Life at Work by Organizing and Prioritizing There are some steps you can take to regain control over both yourself and the situation when workplace stress is threatening to overwhelm you. 5. new bosses .

downtime. You will burn out if all you do is work and you do not give yourself time to relax and enjoy life. Take the time to analyze your schedule. Break up projects into smaller steps. 13 . responsibilities. Make a list of the tasks you have to do and pursue them according to their level of importance. family life. daily responsibilities. If a large project feels overwhelming make a step-bystep plan. If there is something unpleasant that you have to do then do it early in your day. It is important to avoid scheduling things back-to-back. Be sure to plan regular breaks. social activities. Try to get away from your desk for lunch as well. Find a balance between work. solitary activities. Many times. dropping the things that really are not necessary to the bottom of your list. let them. and the tasks you perform on a daily basis. Dashing into work late adds to your workplace stress levels. When you have too much going on it is important to distinguish between what must be done and what should be done. It is important to let go of the desire to control and oversee every single step. Making sure that you take short and regular breaks throughout your day to sit back or take a walk and clear your mind helps to relieve workplace stress. Delegating tasks to others relieves you of unnecessary workplace stress. Create a schedule that is balanced. doing the ones that are of highest priority first. people underestimate how much time it will take to accomplish things. or eliminating them entirely. Task Management and Reducing Workplace Stress Take the time to prioritize your tasks. Remember that you do not have to do everything by yourself.having time to relax and begin your day. With the plan you can focus on managing individual steps instead of attempting to tackle everything at once. the remainder of your day will be more pleasant. Delegate responsibility to others. or attempting to fit too many things into a single day. Do not over-commit yourself. Taking a moment to get away from work and briefly relax and recharge helps you to be more productive. If other people have the ability to perform a task.

you can keep a great measure of self-confidence and control through understanding and practicing emotional intelligence. The Four Major Components of Emotional Intelligence Self-Management: Self-management is the ability to control your emotions and your own behaviors. and repairing wounded feelings. In relation to work and success. emotional intelligence is just as relevant and important as intellectual ability. adapting to the circumstances you find yourself in. Mastering these skills can relieve stress for both you and the people around you. connect with. and react to the emotions others are experiencing and the ability to feel comfortable socially. Social Awareness: Social awareness involves the ability to sense.Be open and willing to compromise. as well as influence others and the ability to manage conflicts that arise. stress. Emotional intelligence is the ability to both manage and use your emotions in ways that are constructive and positive. Emotional intelligence involves communicating with others in ways that draw them to you while overcoming difference. Emotional Intelligence . Relationship Management: Relationship management involves the ability to inspire. 14 . or revise a deadline . When you ask a person to contribute differently to a task. using your gut feelings in order to guide the decisions you willing to do the same things. If both of you have the ability to flex a bit you will also be able to find an agreeable middle ground that reduces the workplace stress for everyone involved. Emotional Intelligence and Reducing Workplace Stress Whether or not you are in a job where the environment has become increasing stressful. defusing tension. change their behavior at work. Self-Awareness: Self-awareness is the ability to recognize your own emotions as well as their impact. understand. Doing so will increase your emotional intelligence while giving you the ability to manage the levels of stress you experience at work.Five Key Skills Emotional intelligence in the workplace includes five key skills you need to master.

Recognize and effectively use nonverbal cues. confusion. sound. or our gestures. If the conflict is something that cannot be resolved. The emotions you have from moment-to-moment influence the thoughts you have and actions you take. if the laugh is at someone else’s expense . touch. smell. You need to have the ability to read and respond to the nonverbal cues others send to you as well. Recognize your own particular responses to stress and get familiar with the sensory cues that have the ability to quickly calm and energize you. Employers.Develop the ability to respond to challenges with humor. and the Reduction of Workplace Stress 15 . Stay connected with your internal emotional experiences. Connect with your own emotions and hear both the words and the nonverbal cues that are being used. However. Resolving conflicts in ways that are healthy and constructive can strengthen the levels of trust between people while diffusing tension and stress. desire for a connection and trust. posture. Each person responds in a different way to sensory input. Managers. The best way to reduce stress rapidly is through your own senses. or they can create a distrust. touch. end the argument even if disagreement is the result. Resolve conflicts in a positive way. as well as a better ability to communicate with others. and taste. or the additional nonverbal signals we present such as facial expressions. These cues make up 95 to 98% of our communication process. and stress. a good mutual laugh reduces stress quickly. In highly-emotional situations. Realize when you are stressed. pay attention to your feelings and take them into consideration in your decision-making. Paying attention to your own emotions gives you the ability to better understand your own needs and motivations. remain focused in the present by disregarding past resentments and might wind up with more. sight. Humor is the best stress reliever. Many times the things we say are less important that the way we say it. The nonverbal messages you send can create a sense of interest. instead of less stress. eye contact.find the things that are soothing to you. our tone of voice. Doing so can help you to appropriately manage your own emotional experiences.

Where managers are concerned.0 Conclusion Work organisations need to develop a workplace culture that recognises that job satisfaction factors such as flexibility. In addition.             Offer rewards and incentives Show that individual workers are valued Provide opportunities for career development Establish a zero-tolerance policy for harassment Clearly define employees’ roles and responsibilities Consult employees about scheduling and work rules Provide opportunities for social interaction among employees Make management actions consistent with organizational values Make communication friendly and efficient. security and morale are inextricably linked to employee satisfaction. by following the tips above. there are several organizational changes that employers and managers can make in order to reduce workplace stress. ownership. security. productivity and customer satisfaction. safety. autonomy. particularly during times of high stress. participation and involvement are as essential as stable industrial relations. it is in their best interest to keep the stress levels in the workplace to minimum levels. Managers can act as positive role models. both verbally and officially. If a manager has the ability to remain calm in work situations that are stressful it is far easier for their employees to remain calm. not mean-spirited or petty Give workers opportunities to participate in decisions that affect their jobs Share information with employees to reduce uncertainty about their jobs and futures Promote an “entrepreneurial” work climate that gives employees more control over their work Be sure the workload is suitable to employees’ abilities and resources. avoid unrealistic deadlines   Praise good work performance. presented below. recognition. Employers in such organisations should have no doubt that health. through schemes such as Employee of the Month 6. 16 .