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Interactive Voice Response (IVR) QuickStart Guide for TRICARE South Customers

1-800-444-5445
Identify who you are:
Sponsor, beneficiary or patient, press or say 1 Hospital, doctor, or medical facility, press 2 To dial an extension directly, enter it when prompted.

Payment by Phone Options
To To To To submit a payment (1) hear mailing address (2) hear payment amounts (3) set up automated payments (4)

Main Menu Self-Service Options
Mental Health (1) /You will be connected to the Value Options menu. Select the option that best fits your needs Claims (2)/ You will be transferred to the PGBA claims menu. Select the option that best fits your needs Reservists,National Guard,CHCBP (3) To use our self-service lines, including PayByPhone, Eligibility check, status of a referral, find a provider or a TSC location (4) More Options (5)

You may make a payment, hear mailing address, get the web payment site, or receive fax forms to set up automated payment through allotment or Electronic Funds Transfer. For payments, please have Sponsor SSN or DOD Benefits Number, Sponsor date of birth, credit card information, and amount of payment.

Eligibility Status, deductibles, and Benefits
To hear, receive a fax, or send information to your SmartPhone on enrollment /eligibility status, please have Sponsor SSN or DOD Benefits Number, patient’s birthdate, and zip code ready.

Referral Status
To hear or send status information on existing referrals to your SmartPhone, please have Sponsor SSN or DOD Benefits Number, patient’s birthdate, and zip code ready.

More Options menu
To change your Primary Care Manager or if you are Active Duty transferring enrollment (1) Dental, Pharmacy, and TRICARE For Life (2) Questions about our web site (3) All others (4)/transfer to an agent if during business hours

To look up a doctor or medical provider
To hear or send a list of providers/ addresses to your SmartPhone , please have the medical specialty, zipcode, and distance to drive ready.

TRICARE Service Center Locations
You can hear or send driving directions to your smart phone.

Self-service lines menu
To make a payment by phone (1) To check eligibility status, deductibles, and benefits (2) For status of a referral (3) To look up a doctor or medical provider (4) Find a TSC location (5) All others (6)/transfer to an agent if during business hours

NOTE: To go back to the previous menu, select ‘8’. To repeat a menu, select ‘9’.

Humana Military Healthcare Services QuickStart Guide Oct 2013 Revised October 21,2013 IVR system is updated periodically to improve our customer experience.