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DHARMENDRA SINGH (SAP CRM Functional Consultant) New Delhi Email Address: dharmendrasapcrm@gmail.

com Cell No: 09958629467 Profile:

Total 4 year 8 Months & 3 year 8 month experience as a SAP CRM Functional Consultant. Good business experience and Well versed in configuration and customization of SAP CRM modules in Marketing & Sales. Expertise with Implementation spotlight to my SAP CRM service. Exposure to both support and implementation projects, Capable to work with clients from the inception to go-live at offshore location. In-depth understanding of CRM functionality from developers and clients perspective to extent business content based on requirements. Experience in configuring and customizing the key core concepts of SAP CRM including CRM Master Data, Base customizations, Lead management, Marketing planning and campaign management, Segmentation, Opportunity management, Activity Management. Expert knowledge of Master data management, Organizational Unit, organization profiles, territory management, product master, Partner determination procedure, and transaction processing. Active team player in Requirement gathering, Functional specification designs, Gap analysis, Process Implementation, Production support and Knowledge transfer. Conceptual experience and excellent configuration skills in UI configuration, Navigation bar and Transaction Launcher in web user interface. Experience in handling End user training, knowledge transfer , documentation and preparing training material.

PROJECT PROFILE: PaceInfosys Project #1: ( Current ) Client SAP Ver. Project Duration Role Team Member : : : : : : Pantaloon Retail CRM Version: 7.0 Future Knowledge Services Nov. 2010 to till date SAP CRM Functional Consultant 5

Roles and Responsibilities:

Involved in creation and customization of Business Partners. Created number range and grouping, different roles for maintaining Business Partners and configured field setting. Configuration of settings for IBase, Warranties and Service Product . Worked on service process Service contracts, Quotations and Orders. Worked complaint and returns with SLA. Configured business role & navigational bar profile o Configured settings for Complaints, Service Ticket, Service Order, Service Confirmation,

Feedback and Query.

Settings for Transaction Processing and Copy-Control. Preparation of Functional Specification and Testing Documents. Preparation of training documents.

PROJECT#2 (Implementation) Client Role Testing) Environment Responsibility Time Duration Team Member Roles and Responsibilities:

: :

ZELLERS Inc, Canada Team Member (Implementation and

: : : :

SAP CRM 5.0. Functional consultant (SAP CRM) 1.2 years 4.

Worked on creating Marketing Planner, Marketing Plans and E-Mail Campaign. Configured Business Partner Segmentation using segment builder. Configured for sending personalized mails for product promotions. Configured lead management that included creating questionnaire and assigning qualification. Configured Opportunity management and Activity management. Provided end-user training, knowledge transfer, documentation and participated in preparing training manuals. Created partner determination procedures and assigned access sequences. Customization of activity and task for the sales employees. Created action profiles and assigned these to the business transaction types for follow up activities. Customized the master data that includes, organizational structure, Business Partners, Products, and created territory management. Performed the required customizing settings for Partner processing and activity management. Created lead questionnaires and assigned qualification levels to them.

Customized various transactions types Like-Lead, Opportunity. Created text types and text objects and text determination procedure. Good functional Experience of Middleware in BDOCS. Documented & reported the use of implementation techniques & practices adopted. Conducted user training for enhanced functionality of the CRM system.

PROJECT#3 (Implementation) Organization Client Environment Role Team Size Duration Roles and Responsibilities:

: : : : : :

Prime sys tech pvt ltd Sabic CRM 5.0 Functional Consultant 4 1.2 yrs

Involved in creation and customization of Business Partners. Created number range and grouping, different roles for maintaining Business Partners and configured field setting. Created Business Partners relationship in various groups and maintained it as per requirement customization of business partners included maintaining the forms of address, data origin and status management. Created BP Relationship Category as per client requirement. Implemented Organization Determination Procedure (ODP), action profiles to relevant transaction types for automatic partner processing. Define rules to determine the Organizational unit responsible and assign specific attributes to the Organizational units and also link to hierarchies to form functional relationships. Formation of organizational model includes divisions, distributions, tupple and maintenance of the sales area data for carrying out the sales process of an organisation, create position, user and assign it to organization model assign attributes to position. Customized Partner Determination procedure (PDP) using access sequence, status profile, and item category determination and used in appropriate transactions. Territory Management, Customized territory hierarchies, Categories, Validity Period and Business Partners, subsequently assigned to the hierarchy nodes in the Organization Unit. Customized the Transactions(business activities, lead, opportunity and quotation). Customized and Configured partner determination procedure, status profile, Organizational data profile, and date management. Copying Control in Transaction. o Setting for lead as lead qualification, group, origin, priority and questionnaire. o Configured Opportunity Management with sales cycle to control sales process. Managing Actions both in transactions and marketing planning. As

o o

per qualification level converted lead to opportunity through copying control procedure. Customized the Business Activity by creating action profile. Customized Task Management. Customized and configured Action Profile as per user criteria for Transaction, MPCM, and Activities etc.Customized Product hierarchies, Categories, Created Attributes, Set types, Assigned Attributes to set types further assigned set types to the hierarchy and categories and then to the product.


Nov 2006 Jan. 2008

Company profile:- Hybec Insoft Inc is a well known name in Innovative and customizing I.T. solution in the segmentation of Customized Software development like E-Commerce, Property Portals, Travel Portals , Online Campaign Management etc and Web development. Job Profile:

Analyzing marketing trends and tracking competitors activities and providing valuable inputs for products enhancement and fine tuning sales & marketing strategies. Conducting meetings for settings up sales objective and designing or streamlining process to ensure smooth functioning of sales operations Identifying and networking with prospecting clients; generating business from existing accounts and achieving profitability and increased sales growth Process to ensure smooth functioning of sales operations. Carry out and Planning Promotional Activities like Road show, Demo etc to Increase Sales awareness about product. Planning Sales of Product along with Sales Team. Responsible for all sales activities in the zone.


Operating Systems Others SAP Skills

: : :

Windows Vista, XP, 2003 MS Office (Word, Excel, Power Point) SAP CRM 7.0 & 5.0

EDUCATIONAL BACKGROUND : - MBA IN IT & Marketing From PTU, Jalandhar through Distance Learning Programme, (2007-2009) .


Current Organization : DOB : Total Exp : Relevant Exp : CTC : Ex CTC : Notice Period : Current Location : Prefe

PaceInfosys Pvt. Ltd. 09/07/1986 4 years 8 month 3 years 4 month 4.2 L pa upto 4.5 L pa 15-20days New Delhi