Samantha Ramos HFI12



Hotel Manager
Viking Cruises - Basel Area, Switzerland

Job description
You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking River Cruises Standards and budgets. Responsible for the entire hotel operation onboard Ensuring that all hotel departments are managed according to their standards Operation of service procedures according to company standards  Stock ordering for the hotel department  Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules  Ensuring all Viking River Cruises Standards are executed and adhered to  Final inspection and receipt of all supplies and deliveries for the hotel department  Inspection of guest and crew areas  Supervision and organisation of opening and closing ships at start and end of season Active liaison with guests and successful handling of complaints  Active participation in all onboard events and special functions  Presence in the galley and restaurant during meal times  Active onboard management, liaison with guests and successful handling of complaints Management and motivation of the entire crew, with emphasis on Department Heads  Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel  Ensuring departmental training according to requirement profile  Active participation in loadings Responsible for cost control and adherence to all set budgets  Daily analysis of debtors in accordance with Receptionist / Night Auditor  Responsible for the Hotel Managers “cash book” and monetary funds onboard  Conduction of stock takes; inventory according to company procedures  Correct storage of stock; establishing of par levels  

Desired Skills and Experience
        Graduated education within the hotel industry, preferably hotel management school Preferred tertiary degree in hotel management with emphasis on F&B operation Several years of professional management experience in this role, preferably within cruise industry Excellent management, organisational and communication skills Guest focused, stress resistant, calm under pressure, team player and with positive appearance Open minded and flexible with high social and inter-cultural competencies Excellent English skills (written & verbal), other languages are an advantage Must work independently, good computer skills