You are on page 1of 27

Ordering Guide

Cisco Unified Communications Manager Express 9.0 with Cisco Unity Express 8.6 and Cisco Unified CallConnector
Ordering Guide
February, 2012

For further information, questions, and comments please contact access-ccme-cue@cisco.com

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 1 of 27

Contents
1. Introduction .......................................................................................................................................................... 3 1.1 Purpose, Audience, and Scope....................................................................................................................... 3 1.2 Ordering and Quoting Tools ............................................................................................................................ 3 1.3 Orderability and First Customer Shipment ...................................................................................................... 4 2. Tips for Using This Ordering Guide ................................................................................................................... 4 3. Ordering Cisco Unified Communications Express ........................................................................................... 5 3.1 Ordering Cisco Unified Communications Manager Express Router Bundles on ISR G2 (2900 and 3900 Series) .................................................................................................................................................................. 5 3.2 Ordering a Nonbundled Router with Cisco IOS Software ............................................................................... 7 3.3 Sample Cisco Unified Communications Manager Express Order ................................................................... 8 3.4 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses ...... 10 3.5 Verify Memory Requirements ........................................................................................................................ 13 3.6 Adding PSTN Modules .................................................................................................................................. 13 3.7 Adding SIP Trunks ........................................................................................................................................ 13 3.8 DSP Resources ............................................................................................................................................ 14 3.9 Adding Cisco Unity Express Voicemail ......................................................................................................... 14 3.10 Upgrading License Levels ........................................................................................................................... 20 3.11 Cisco Unified Messaging Gateway ............................................................................................................. 21 3.12 Cisco Unity Express Ordering Checklist...................................................................................................... 21 3.13 Interoperability with Cisco Unified Contact Center Express ........................................................................ 22 3.14 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM Features ......................................... 22 3.15 Cisco Unified Call Connector for Microsoft Windows .................................................................................. 23 3.16 Upgrades .................................................................................................................................................... 24 3.17 Migrations ................................................................................................................................................... 24 3.18 Nonproduction Systems or Not For Resale .............................................................................................. 24 4. Cisco Services ................................................................................................................................................... 25 4.1 Cisco Unified Communications Services....................................................................................................... 25 4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering ................................................... 25 5. Cisco Software Application Support Plus Upgrades ...................................................................................... 25 6. Cisco Capital Financing .................................................................................................................................... 26 6.1 Removed Sales Barriers ............................................................................................................................... 26 6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business ........................................ 26 6.3 For More Information About Cisco Capital Financing .................................................................................... 26

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 2 of 27

1. Introduction
1.1 Purpose, Audience, and Scope
This document describes the pricing, packaging structure, and ordering guidelines for Cisco Unified Communications Manager Express with Cisco Unity Express. Also included are Cisco Unified Communications Manager Express Voice bundles. Audience: Cisco sales staff, Cisco Unified Communications Specialized Partners, and Cisco service providers who resell Cisco Unified Communications Manager Express with Cisco Unity Express products. Scope: This ordering guide describes the pricing and ordering for the following products:

Cisco Unified Communications Manager Express Release 9.0 Cisco Unity Express 8.6 Cisco Unified IP Phones for use with Cisco Unified Communications Manager Express Cisco Integrated Services Router Voice bundles and Cisco Unified Communications bundles that include Cisco Unified Communications Manager Express

Cisco Unified CallConnector for Microsoft Windows

For more detailed information about Cisco Unified Communications Manager Express, please visit http://www.cisco.com/go/ccme. For more information about Cisco Unity Express, please visit http://www.cisco.com/go/cue. For more information about Cisco Integrated Services Routers (ISRs), please visit http://www.cisco.com/go/isr. For more information about other Cisco voice products, please visit http://www.cisco.com/go/unified.

1.2 Ordering and Quoting Tools


Solution Expert assists Cisco sales staff and Cisco Unified Communications Specialized Partners in designing and quoting solutions using the Cisco Unified Communications bundles or the traditional design model. For additional information about Solution Expert, go to: http://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroduction. Cisco Unified Communications Manager Express and Cisco Unity Express are supported within Solution Expert. QuoteBuilder is a commercial solutions quoting application that allows Cisco specialized channel partners to build a system quote for security, wireless, and unified communications with:

Products, required modules, and software Autoderived services based on products and installed-site location Customized leasing options from Cisco Capital , where available Design documentation

For additional information about QuoteBuilder, go to: http://www.cisco.com/go/quotebuilder. Cisco Unified Communications Manager Express and Cisco Unity Express are supported within the QuoteBuilder configuration tool.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 3 of 27

Cisco Configuration Tool is part of the suite of Internet commerce tools for managing online ordering of Cisco products. It allows you to configure products and view lead times and prices for each selection. It also allows you to view lead time and price changes under a variety of price lists and service contract terms. You can then save, print, send in an email, and download your configurations. Cisco Configuration Tool is also known as Dynamic Configuration Tool (DCT). The Cisco.com (with password required) version of Cisco Configuration Tool is located at: http://www.cisco.com/en/US/partner/ordering/index.shtml. Cisco Unified Communications Manager Express and Cisco Unity Express are fully supported by the Dynamic Configuration Tool. Cisco Service Contract Center is an integrated solution that makes it easy for Cisco service sales teams and partners to manage and grow their service business profitably. It allows you to:

Quote and book your service orders and manage your service contracts and renewals, all with one simple, easy-to-use solution

Spend less time solving administrative problems, searching for opportunities, and creating quotes Spend more time growing your business using data you can trust; you dont need to spend time fixing or verifying data

Create and proactively manage your contracts

The Cisco Service Contract Center is located at: http://www.cisco.com/public/scc/.

1.3 Orderability and First Customer Shipment


The projected first customer shipment (FCS) dates for the following products and applications are as follows:

Cisco Unified Communications Express 9.0 using Cisco IOS Software Release 15.2(2)T: November 2011 Cisco Unity Express 8.6: June 2011 Cisco Integrated Services Router Voice bundles are currently available. The Cisco Integrated Services Router Unified Communications bundles are generally available now

2. Tips for Using This Ordering Guide


Cisco Unified Communications Manager Express is a feature in Cisco IOS Software operating on specific routers. Each router operating Cisco Unified Communications Manager Express requires a feature license when deployed in a production environment. Cisco Unified Communications Manager Express is available only to authorized channel partners holding one of the following certifications: Cisco Express Unified Communications Specialization or Cisco Advanced Unified Communications Specialization. For further details, please refer to: http://www.cisco.com/go/specialization. A checklist of components required for a complete Cisco Unified Communications Manager Express IP Telephony Solution follows:

Cisco Unified Communications Manager Express supported router running a supported version of Cisco IOS Software

Cisco Unified Communications Manager Express Feature License for the number of phones to be deployed

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 4 of 27

Voice modules for connectivity to the public switched telephone network (PSTN) or host private branch exchange (PBX)

Digital signal processor (DSP) resources for PSTN-to-IP connectivity Optional Cisco Unity Express voicemail module Cisco Unified IP Phones and Cisco Unified Communications Manager Express phone user license Optional Cisco Unified CallConnector for Microsoft Windows licenses Data switching using in-the-router switching with a high-speed WAN interface card (HWIC), Cisco Services-Ready Engine module (SRE), or Cisco Catalyst products

Cisco SMARTnet support for the router hardware and Cisco Software Application Support plus Upgrades (SASU) maintenance contract for Cisco Technical Assistance Center (TAC) support

For ease of ordering and discount advantages, customers are encouraged to order a Cisco Unified Communications Manager Express Router Voice bundle; refer to sections 3.1, 3.2, and 3.3. If you do not order a bundle, you can order components separately; refer to section 3.4.

3. Ordering Cisco Unified Communications Express


Customers can order a Cisco Integrated Services Router (ISR) bundle with all unified communications components or just a Cisco Unified Communications Manager Express feature license, as described in the next section. Cisco Unified Communications Manager Express 9.0 is supported only on Cisco 1861E, 881, and 887 and 2900 and 3900 Series Integrated Services Router platforms.

3.1 Ordering Cisco Unified Communications Manager Express Router Bundles on ISR G2 (2900 and 3900 Series)
A select number of Cisco Unified Communications Manager Express (CME) Router bundles are available preconfigured for each platform. These bundles include a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS Software feature set, and DSP resources to support IP telephony for 25 to 450 phones. The ordering process has evolved for Cisco Unified Communications Manager Express on Cisco Integrated Services Routers Generation 2 (ISR G2) routers. The first noticeable difference is that Cisco Unified CME and Survivable Remote Site Telephony (SRST) Voice bundles have been combined into a single SKU. Therefore, when you purchase one of the CME or SRST Voice bundles referenced in Table 1, you will be asked to choose a zero-cost top-level SKU in Table 2; the top-level SKU indicates whether you will operate the system in CME or SRST mode. Next, you should add any additional data or security packages to enable advanced data or security features. The CME and SRST Voice bundles include 25 CME or SRST seats across all the platform bundles. If you wish to add additional users, you need to order additional feature licenses to add up to the desired user count. The additional feature licenses are referenced in Table 4. Finally, if you are ordering Cisco Unified Communications Manager Express, you need to purchase IP phone licenses for each phone that you will connect to the CME system. For a list of phone licenses, please refer to Table 9.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 5 of 27

Table 1.

Cisco Integrated Services Router G2 Communications Manager Express Voice Bundles


Product Number Description List Price (US$) $19,495 $16,495 $14,495 $10,995 $8,895 $4,995 $3,895 $3,195 Cisco SMARTnet Onsite (24 x 7 x 4) Plus SASU Product Number (1 Year) List Price

Product Family Voice: Cisco 3900 Series

C3945E- CME- 3945E Voice Bundle w/ PVDM3-64, SRST/K9 FL-CME-SRST-25, UC License PAK C3925E- CME- 3925E Voice Bundle w/ PVDM3-64, SRST/K9 FL-CME-SRST-25, UC License PAK C3945-CMESRST/K9 C3925-CMESRST/K9 3945 Voice Bundle w/ PVDM3-64, FL-CME-SRST-25, UC License PAK 3925 Voice Bundle w/ PVDM3-64, FL-CME-SRST-25, UC License PAK 2951 Voice Bundle w/ PVDM3-32, FL-CME-SRST-25, UC License PAK 2921 Voice Bundle w/ PVDM3-32, FL-CME-SRST-25, UC License PAK 2921 Voice Bundle w/ PVDM3-32, FL-CME-SRST-25, UC License PAK 2951 Voice Bundle w/ PVDM3-16, FL-CME-SRST-25, UC License PAK

Voice: Cisco 2900 Series

C2951-CMESRST/K9 C2921-CMESRST/K9 C2911-CMESRST/K9 C2901-CMESRST/K9

Each Cisco ISR G2 CME bundle in Table 1 includes only a sub-set of the maximum user capacity in order to keep the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the ISR UC bundles, use the part numbers listed in Table 2.
Table 2. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote Site Telephony - 2900 and 3900 ISR G2 Only
Product Number FL-CME FL-SRST Description CME license, Top Level SKU SRST License, Top Level SKU List Price (US$) $0 $0 Cisco SMARTnet Onsite (24 x 7 x 4) Plus SASU Product Number (1 Year) List Price

Product Family

Cisco Unified Communications Manager Express 9.0 is supported as a five-user option on the lower-end router platform of the Cisco 881 (C881-V-K9) and 887 (C887VA-V and C887-VA-V-W) routers (Table 3).
Table 3. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote Site Telephony - 881 and 887 Only
Product Number C881-V-K9= C887VA-V-K9 C887VA-V-WE-K9 SL-8xx-UC-K9 FL-CMESRST-5= Description Cisco881, FE WAN, 4 FXS, 2BRI, 1FXO Cisco887, V/ADSL2 WAN, 4 FXS, 2BRI, 1ISDN Cisco887, V/ADSL2, 4 FXS, 2BRI, 1ISDN, 2.4GHz UC technology license for 8xx Cisco CME or SRST - 5 seat license List Price $1,445 $1,495 $1,995 $350 $150 Cisco SMARTnet Onsite (24 x7x 4) Plus SASU Product Number List Price

Product Family

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 6 of 27

3.2 Ordering a Nonbundled Router with Cisco IOS Software


You should order a Cisco Unified Communications Manager Express supported router with the correct Cisco IOS Software image. Supported routers include Cisco 1861E, 881, 887, and 2900 and 3900 Series Integrated Services Routers. Cisco Unified Communications Manager Express 9.0 is currently supported with Cisco IOS Software Release 15.2(2)T and should be used only by customers requiring the latest features. The recommended release for most voice customers is Cisco Unified CME 8.6 using Cisco IOS Software Release 15.1(4)Mx. The Cisco IOS Software feature set needs the UC technology package to enable voice. Refer to the Cisco Feature Navigator for past and current version information about the correct Cisco IOS Software image with support for Cisco Unified Communications Manager Express. For further Cisco Unified Communications Manager Express 9.0 specifications, please refer to http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/requirements/guide/cme90spc.html. Ordering Cisco Unified Communications Manager Express Feature Licenses A Cisco Unified Communications Manager Express feature license is included when purchasing a Cisco Integrated Services Router bundle as defined in Tables 1 and 2. To order separately, to add Cisco Unified Communications Manager Express to an existing router, or to add additional phone support by buying another feature license, select the appropriate Cisco Unified Communications Manager Express feature license from Table 4. If you are using the Dynamic Configuration Tool, choose the correct license under the Feature License for IP Telephony menu. Feature licenses can be combined to reach a specific phone requirement. For proof of purchase, you should retain the shipped Feature License Letter plus a copy of your invoice. U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses Table 4 gives the details of the licenses for Cisco Unified Communications Manager Express.
Table 4. Licenses and Pricing for Cisco Unified Communications Manager Express or Survivable Remote Site Telephony 2900 and 3900 Series ISR G2 Only
Product Number FL-CME-SRST-5= FL-CME-SRST-25= FL-CME-SRST-100= Description Cisco CME or SRST - 5 seat license Cisco CME or SRST - 25 seat license Cisco CME or SRST - 100 seat license List Price (US $) $150 $550 $2,000

Product Family CME/SRST Individual Feature Licenses

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 7 of 27

3.3 Sample Cisco Unified Communications Manager Express Order


Sample 1 - Ordering Cisco 2951 with Cisco Unified CME for 100 Users This section provides an example of how to order a new Cisco Unified CME system on a Cisco 2900 or 3900 Series ISR. In this example, a customer wishes to deploy a Cisco 2951 with 100 Cisco Unified CME users. The customer will also be deploying 100 Cisco Unified IP Phone 7942G endpoints for the users on this system. The customer must first order part number C2951-CME-SRST/K9, which provides a Voice bundle with the Cisco 2951, a Cisco High-Density Packet Voice Video Digital Signal Processor (DSP) Module for Cisco Unified Communications Solutions (PVDM3-32), a Cisco IOS Software feature license for 25 users (FL-CME-SRST-25), and a UC License product activation key (PAK). Next, the customer must order a zero-cost top-level SKU, FL-CME, as indicated in Table 2. Because the Voice bundle includes a feature license for only 25 users, the customer must order three spares licenses (FL-CME-SRST-25=), so that the feature license count adds up to 100 users. Finally, the customer must order 100 Cisco Unified IP Phone 7942G endpoints (CP-7942G), and 100 licenses (SW-CCME-UL-7942=). Table 5 lists the SKUs. If the customer already has phones, then the customer needs only phone licenses to run each phone.
Table 5.
Qty 1 1 3 100 100

Sample BOM
Description 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK CME license, Top Level SKU Cisco CME or SRST - 25 seat license Cisco 7942 IP Phone Cisco Unified IP Phone 7942G CCME user license List Price (US$) $8,895 $0 $550 $345 $200

Product Number C2951-CME-SRST/K9 FL-CME FL-CME-SRST-25= CP-7942G SW-CCME-UL-7942(=)

Sample 2 - Ordering Cisco 3925 with Secure Voice and Cisco Unified CME for 130 Users In this example, the customer wishes to deploy a Cisco 3925 with Cisco Unified CME and Secure Voice (VSEC) for up to 130 users. The customer will also be deploying 30 Cisco Unified IP Phone 7975 endpoints and 100 Cisco Unified IP Phone 7942 endpoints. The customer first needs to order the C3925-CME-SRST/K9 SKU, which provides a Cisco 3925 Voice bundle with a packet voice video DSP module (PVDM3-64), a Cisco IOS Software feature license for 25 users (FL-CME-SRST-25), and a UC License PAK. Next, the customer needs to order part number SL-39-SEC-K9, which is a security license that offers advanced security features on the Cisco 2900 and 3900 Series routers; for a list of security SKUs, please refer to the Cisco Integrated Services Routers Generation 2 Ordering Guide. The customer also needs to order a zero-cost top-level SKU, FL-CME, as indicated in Table 2. Because the part number C3925-CME-SRST/K9 comes with only 25 user feature licenses and the customer wishes to deploy 130 users, the customer needs to order two spares licenses (one FL-CME-SRST-100= and one FL-CME-SRST-5=) so that the feature license count adds up to 130 users. Finally, the customer must order 100 Cisco Unified IP Phone 7942G endpoints (CP-7942G), 100 user licenses (SW-CCME-UL-7942=), 30 Cisco Unified IP Phone (CP-7975G) endpoints, and 30 spares (SW-CCME-UL-7975=), which include the phones and phone licenses; refer to Table 6 for a list of SKUs. If the customer already has phones, then the customer needs only phone licenses to run each phone.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 8 of 27

Table 6.
Qty 1 1 1 1 1 100 100 30 30

Sample BOM
Description Cisco 3925 Voice Security bundle, PVDM3-64, UC and SEC license PAK CME license, Top Level SKU Cisco CME or SRST - 100 seat license Cisco CME or SRST - 100 seat license Cisco CME or SRST - 5 seat license Cisco 7942 IP Phone Cisco Unified IP Phone 7942G CCME user license Cisco 7975 IP Phone Cisco Unified IP Phone 7975G CCME user license List Price (US$) $11,995 $0 $2,000 $550 $150 $345 $200 $640 $250

Product Number C3925-VSEC/K9 FL-CME FL-CME-SRST-100= FL-CME-SRST-25= FL-CME-SRST-5= CP-7942G SW-CCME-UL-7942= CP-7975G SW-CCME-UL-7975=

Sample 3 - Ordering Cisco 3945 with Cisco Unified CME for 225 Users and SIP Trunking In this example, the customer wishes to deploy a Cisco 3945 with Cisco Unified CME for 225 users. The customer will also be deploying Session Initiation Protocol (SIP) trunking for PSTN connectivity. For the users, the customer will also be deploying 50 Cisco Unified IP Phone 9971 and 175 Cisco Unified IP Phone 7965 endpoints. First, the customer needs to order part number C3945-CME-SRST/K9, which provides a Cisco 3945 Voice bundle with a packet voice video DSP module (PVDM3-64), a Cisco IOS Software feature license for 25 users (FL-CME-SRST25), and a UC License PAK. Next, the customer needs to order a zero-cost top-level SKU, FL-CME, as indicated in Table 2. Because the part number C3945-CME- SRST/K9 comes with only 25 user feature licenses and the customer wishes to deploy 225 IP phones, the customer needs to order two spares (FL-CME-SRST-100=) so that the feature license count adds up to 225 users. Additionally, the customer must order 175 Cisco Unified IP Phone 7965G (CP-7965G) endpoints, 100 Cisco Unified IP Phone 7965G spares (SW-CCME-UL-7965=), 50 Cisco Unified IP Phone 7971 (CP-9971) endpoints, and 50 spares (SW-CCME-UL-9971=); refer to Table 7 for a list of phone license SKUs. Finally, the customer must order two spare feature licenses (FL-CUBEE-25=) for support of up to 50 SIP trunking sessions.
Table 7.
Qty 1 1 2 50 50 175 175 2

Sample BOM
Description Cisco 3945 Voice bundle, 25 feature licenses, PVDM3-64, UC license PAK CME license, Top Level SKU Cisco CME or SRST - 100 seat license Cisco 9971 IP Phone Cisco Unified IP Phone 9971 CCME user license Cisco 7965 IP Phone Cisco Unified IP Phone 7965G CCME user license Unified SIP trunk license RTU - 25 sessions List Price (US$) $14,495 $0 $2,000 $995 $200 $515 $200 $2,995

Product Number C3945-CME- SRST/K9 FL-CME FL-CME-SRST-100= CP-9971 SW-CCME-UL-9971= CP-7965G SW-CCME-UL-7965= FL-CUBEE-25=

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 9 of 27

Sample 4 - Ordering Cisco 2951 with Cisco Unified CME As SRST Router for Enhanced Survivability Solution for 100 Users In this example, the customer wishes to deploy a Cisco 2951 with Cisco Unified CME as SRST for 100 users. The customer will also be deploying 50 Cisco Unified IP Phone 9971 and 50 Cisco Unified IP Phone 7965 endpoints. The customer first needs to order a C2951-CME-SRST/K9 SKU, which provides a Cisco 2951 Voice bundle with a packet voice video DSP module (PVDM3-32), a Cisco IOS Software feature license for 25 users (FL-CME-SRST-25), and a UC License PAK. Next, the customer needs to order a zero-cost top-level SKU, FL-CME; note that customers deploying a system such as the Cisco Unified CME as SRST for enhanced survivability should select this part number. Because the Cisco 2951 (C2951-CME-SRST/K9) comes with only 25 user feature licenses and the customer wishes to deploy 100 IP phones, the customer needs to order three spares (FL-CME-SRST-25=) so that the feature license count adds up to 100 users. For any SRST or Cisco Unified CME as SRST deployments, the customer should purchase the phone licenses on Cisco Unified Communications Manager (because most of the time the phones will be registered to this application); the customer does not need to purchase any SRST or Cisco Unified CME as SRST phone licenses. Table 8 shows a sample bill of materials (BOM).
Table 8.
Qty 1 1

Sample BOM
Description 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK CME license, Top Level SKU List Price (US$) $8,895 $0

Product Number C2951-CME-SRST/K9 FL-CME

Qty 3

Product Number FL-CME-SRST-25=

Description Cisco CME or SRST - 100 seat license

List Price (US$) $550

3.4 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses
When ordering Cisco Unified IP Phones for Cisco Unified Communications Manager Express, customers must purchase the phone and appropriate Cisco Unified Communications Manager Express phone user licenses. The Cisco ISR Unified Communications bundles and Cisco Unified Communications 500 Series for Small Business (UC500) include IP phone user licenses, so customers should purchase their Cisco Unified IP phones as spares to avoid paying for the user license twice. These licenses are available using the Cisco Unified IP Phone product number (Table 9).
Table 9. Direct Purchase Cisco Unified IP Phone and Cisco Unified Communications Manager Express Phone License
List Price (US$) $995 Direct Cisco Unified Communications Manager Express Phone User License Product Number SW-CCME-UL-9971= Cisco Unified IP Phone 9971 CCME user license CP-7926 $1050 SW-CCME-UL-7926= Cisco Unified IP Phone 7926 CCME user license CP-8941 $475 SW-CCME-UL-8941= Cisco Unified IP Phone 8941 CCME user license $200 $200 List Price (US$) $200

Cisco Unified IP Phone Product Number CP-9971

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 10 of 27

Cisco Unified IP Phone Product Number CP-8945

List Price (US$) $525

Direct Cisco Unified Communications Manager Express Phone User License Product Number SW-CCME-UL-8945= Cisco Unified IP Phone 8945 CCME user license

List Price (US$) $200

CP-6945

$365

SW-CCME-UL-6945= Cisco Unified IP Phone 6945 CCME user license

$150

CP-3905

$99

SW-CCME-UL-3905= Cisco Unified IP Phone 3905. CCME User license

$40

IPhone Client (VOIP-IPH-LIC) CP-9951

$150

SW-CCME-UL-IPH= Cisco Unified Cisco Mobile CCME user License

$150

$795

SW-CCME-UL-9951= Cisco Unified IP Phone 9951 CCME user license

$200

CP-8961

$625

SW-CCME-UL-8961= Cisco Unified IP Phone 8961 CCME user license

$200

CP-7985G

$3595

SW-CCME-UL-7985(=) Cisco Unified IP Phone 7985G CCME user license

$300

CP-7975G

$640

SW-CCME-UL-7975(=) Cisco Unified IP Phone 7975G CCME user license

$250

CP-7971G-GE

$790

SW-CCME-UL-7971(=) Cisco Unified IP Phone 7970G-GE CCME user license

$250

CP-7970G

$640

SW-CCME-UL-7970(=) Cisco Unified IP Phone 7970G CCME user license

$250

CP-7962G

$415

SW-CCME-UL-7962(=) Cisco Unified IP Phone 7962G CCME user license

$200

CP-7965G

$515

SW-CCME-UL-7965(=) Cisco Unified IP Phone 7965G CCME user license

$200

CP-7961G-GE

$565

SW-CCME-UL-7961(=) Cisco Unified IP Phone 7961G-GE CCME user license

$200

CP-7961G

$445

SW-CCME-UL-7961(=) Cisco Unified IP Phone 7961G CCME user license

$200

CP-7960G

$365

SW-CCME-UL-7960(=) Cisco Unified IP Phone 7960G CCME user license

$200

CP-7942G

$345

SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license

$200

CP-7945G

$445

SW-CCME-UL-7945(=) Cisco Unified IP Phone 7945G CCME user license

$200

CP-7941G-GE

$435

SW-CCME-UL-7941(=) Cisco Unified IP Phone 7941G-GE CCME user license

$200

CP-7941G

$345

SW-CCME-UL-7941(=) Cisco Unified IP Phone 7941G CCME user license

$200

CP-7940G

$265

SW-CCME-UL-7940(=) Cisco Unified IP Phone 7940G CCME user license

$200

CP-7931G

$325

SW-CCME-UL-7931(=) Cisco Unified IP Phone 7931G CCME user license

$200

CP-7921G-A-K9 (US/Canada No Battery/Bundle) CP-7925G-A-K9 (Battery and Power Supply Sold Separately)

$525

SW-CCME-UL-7921 (=) Cisco Unified Wireless IP Phone 7921G CCME user license

$200

$675

SW-CCME-UL-7925(=) Cisco Unified Wireless IP Phone 7925G CCME user license

$200

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 11 of 27

Cisco Unified IP Phone Product Number CP-7911G

List Price (US$) $225

Direct Cisco Unified Communications Manager Express Phone User License Product Number SW-CCME-UL-7911(=) Cisco Unified IP Phone 7911G CCME user license

List Price (US$) $150

CP-7906G

$175

SW-CCME-UL-7906(=) Cisco Unified IP Phone 7906G CCME user license

$100

CP-7902G

$120

SW-CCME-UL-7902(=) Cisco Unified IP Phone 7902G CCME user license

$50

CP-7936

$1195

SW-CCME-UL-7936(=) Cisco Unified IP Conference Station 7936 CCME user license

$150

CP-7937

$1295

SW-CCME-UL-7937(=) Cisco Unified IP Conference Station 7937 CCME user license

$150

CP-6961=

$295

SW-CCME-UL-6961= Cisco Unified IP Phone 6961 CCME User License

$150

CP-6941=

$265

SW-CCME-UL-6941= Cisco Unified IP Phone 6941 CCME User License

$150

CP-6921=

$235

SW-CCME-UL-6921= Cisco Unified IP Phone 6921 CCME User License

$150

CP-6911=

$175

SW-CCME-UL-6911= Cisco Unified IP Phone 6911 CCME User License

$100

CP-6901=

$90

SW-CCME-UL-6901= Cisco Unified IP Phone 6901 CCME User License

$100

SW-IPCOMM-E1

$90

SW-CCME-UL-IPCOMM= Cisco IP Communicator CCME user license

$150

Third-Party Single-Line SIP Phone* Third-Party Multiline SIP Phone* Analog Phone Using SCCP Protocol on ATA (VG202/204/224 or FXS Ports Price Built in to Hardware) Third-Party SCCPControlled Soft Phone*
*

SW-CCME-UL-3PSIPS Third-party single-line SIP phone CCME user license

$150

SW-CCME-UL-3PSIPM Third-party multiline CCME user license

$300

SW-CCME-UL-ANA(=) Single SCCP analog CCME user license

$100

SW-CCME-UL-3PTYM User license third-party multiline phone

$150

Only Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP) third-party devices listed as a Cisco Technology Developer Partner verified product will receive Cisco TAC support.

Customers ordering Cisco IP phones though distribution should use the Cisco Unified IP Phone bundle product numbers listed in Table 10, which include the Cisco IP phone and user license.
Table 10. Distribution IP Phone and User License Bundles
List Price (US$) $955 $1,040 $945 $795 $670 $765 $695

Product Number CP-7975G-CCME CP-7971G-GE-CH1 CP-7970G-CCME CP-7965G-CCME CP-7962G-CACHE CP-7961G-GE-CCME CP-7961G-CH1

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 12 of 27

Product Number CP-7960G-CCME CP-7945G-CCME CP-7942G-CCME CP-7941G-GE-CH1 CP-7941G-CCME CP7940G-CCME CP-7921-CH1-K9 CP-7911G-CH1 CP-7906G-CH1

List Price (US$) $565 $665 $570 $635 $500 $465 $745 $375 $275

A Cisco Unified Communications Manager or Cisco Unified Communications Manager Express user license purchased with a Cisco Unified IP Phone is interchangeable and can be used with either call-control product.

3.5 Verify Memory Requirements


Be sure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco Unified Communications Manager Express. Additional memory is recommended to support future releases of this product. The Dynamic Configuration Tool will not accept a Cisco Unified Communications Manager Express order with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules, and complex configurations may require more than the minimum recommended memory. For recommended memory requirements, refer to the Cisco Unified Communications Manager Express specifications sheet for the version being deployed: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.

3.6 Adding PSTN Modules


Add analog or digital PSTN modules to meet your requirements for voice connectivity. For details about the different modules, please refer to: http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.html.

3.7 Adding SIP Trunks


Customers who deploy SIP trunks with Cisco Unified Communications Manager Express must purchase SIP trunk licenses. The licenses are right-to-use licenses, and they give you the right to deploy and use the SIP trunking feature with Cisco Unified Communications Manager Express. Table 11 lists the SIP trunking license for Cisco ISR and ISR G2 routers.
Table 11. Licenses and Pricing for SIP Trunking with Cisco Unified Communications Manager Express Deployments
Product Number FL-CUBEE-5= FL-CUBEE-25= FL-CUBE-4= FL-CUBE-25= Description Unified SIP trunk license RTU - 5 session Unified SIP trunk license RTU - 25 sessions Unified SIP trunking license RTU - 4 sessions Unified SIP trunking license RT - 25 sessions List Price (US$) $750 $2,995 $600 $2,950

Product Family ISR G2 (2900/3900) SIP Trunking Licenses ISR G2 (2900/3900) SIP Trunking Licenses ISR G1 (1800/2800/3800) SIP Trunking Licenses ISR G1 (1800/2800/3800) SIP Trunking Licenses

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 13 of 27

3.8 DSP Resources


Digital signal processing (DSP) resources are required for handling PSTN trunks to IP connections. Additional DSP resources may be required for conferencing or transcoding calls over the WAN links. DSPs can be integrated into the router using PVDM2 or PVDM3 modules. Voice bundles include a set number of DSP resources typically required for most customer deployments. If additional DSP resources are required, you should use the DSP calculator, which is available at: http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl. Details about DSPs and PVDM2 modules can be found here: http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Prod ucts_Data_Sheet.html. Details about DSPs and PVDM3 modules can be found here: http://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78553971_ps10537_Products_Data_Sheet.html.

3.9 Adding Cisco Unity Express Voicemail


If you want voicemail or Automated-Attendant, add Cisco Unity Express by selecting the product number ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, or SM-SRE-910-K9 (on Cisco ISR G2 routers) plus the required software package(s). Cisco Unity Connection voice messaging is supported with Cisco Unified Communications Manager Express. Search the Cisco Unified Communications Applications ordering guide, available in the Partner Central area of cisco.com. This section addresses the hardware form factors available with Cisco Unity Express - Integrated Services Module (ISM-SRE-300-K9) and Cisco Services-Ready Engine Service Module (SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9 or SM-SRE-910-K9) - whether installed in a Cisco router or ordered as spares (Table 12). This section also describes the applications and licensing requirements for Cisco Unity Express operation and provides a simple checklist to help you order the right products. Cisco Unity Express Hardware Requirements Cisco Unity Express delivers voicemail, Auto-Attendant, and optional interactive voice response (IVR) services in a variety of SRE modules. Either hardware form factor may be installed in the router at Cisco or delivered as a spare for later use in a Cisco integrated services or multiservice access router.
Table 12. Cisco Unity Express Hardware Product Numbers
Description Type Minimum Cisco Unity Express Release Release 7.1 Minimum Cisco IOS Software Release Release 15.0(1)M

Product Number

ISM-SRE-300-K9

Cisco Integrated Services-Ready Engine module price includes 2-port license (supports up to 100 mailboxes and 10 ports with appropriate licenses) Cisco Integrated Services-Ready Engine module price includes 2-port license (supports up to 100 mailboxes and 10 ports with appropriate licenses) Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 500 mailboxes and 32 ports with appropriate licenses)

Installed in the router at the factory Spare

ISM-SRE-300-K9=

Release 7.1

Release 15.0(1)M

SM-SRE-700-K9, or SM-SRE-710-K9

Installed in the router at the factory

Release 8.0

Release 15.0(1)XA

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 14 of 27

Product Number

Description

Type

Minimum Cisco Unity Express Release Release 8.0

Minimum Cisco IOS Software Release Release 15.0(1)XA

SM-SRE-700-K9=, or SM-SRE-710-K9 SM-SRE-900-K9, or SM-SRE-910-K9 SM-SRE-900-K9=, or SM-SRE-910-K9=

Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 500 mailboxes and 32 ports with appropriate licenses) Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 500 mailboxes and 32 ports with appropriate licenses) Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 500 mailboxes and 32 ports with appropriate licenses)

Spare

Installed in the router at the factory Spare

Release 8.0

Release 15.0(1)XA

Release 8.0

Release 15.0(1)XA

Important note: The part numbers NM-CUE, NM-CUE=, NM-CUE-EC, NM-CUE-EC=, AIM-CUE, and AIM-CUE= are no longer orderable effective April 15, 2008. Part numbers AIM2-CUE-K9, AIM2-CUE-K9=, NME-CUE, and NME-CUE= are no longer orderable effective December 1, 2011. The replacement modules for these are the SRE modules listed previously. For details about this change, refer to: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.html and http://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.html. Cisco Unity Express 7.4 is the last version supported on the Cisco Unity Express Advanced Integration Module (AIM-CUE). Cisco Unity Express Version 7.4 has all the features of 7.1 with the addition of Cisco Unified Communications Manager 8.0 and Cisco Unified CME 8.0 interoperability. The Cisco Unity Express AIM has onboard industrial-grade Compact Flash memory that is field- replaceable. If a replacement Compact Flash card is required, order part number AIM-CUE-1GBCF=. The 1-GB card requires Cisco Unity Express Release 1.1.2 or later. Cisco Unity Express (AIM2-CUE-K9) does not have field-replaceable flash memory. In addition to Integrated Services-Ready Engine modules (ISM-SRE-300-K9) or Services-Ready Engine Service Modules (SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9), a Cisco 2900 or 3900 Integrated Services Router platform is required. Cisco Unity Express Software Requirements Cisco Unity Express is a component of a complete Cisco Unified Communications Solution for small and medium-sized offices or branch offices. The Cisco Unified Communications Solution requires additional application software, including Cisco Unified Communications Manager or Cisco Unified Communications Manager Express and Cisco IOS Software. Cisco Unity Express is currently supported with the Cisco product releases listed in Table 13.
Table 13. Cisco Unity Express Software Support Matrix
Cisco Unity Express Release 8.0 Cisco Unified Communications Manager Express 4.0, 4.1, 4.2, 7.0, 7.1, 8.0 Release 7.1 4.1, 4.2, 7.0, 7.1 Release 7.0 4.0, 4.1, 4.2, 4.3, 7.0, 7.1 Cisco Unified Communications Manager 6.1, 7.0, 7.1, 8.0 4.2, 4.3, 6.1, 7.0, 7.1 4.2, 4.3, 5.1, 6.0, 6.1, 7.0, 7.1 4.2, 4.3, 5.1, 6.0, 6.1, 7.0 Release 3.2 4.0, 4.1, 4.2, 4.3, 7.0 Release 3.1 3.2, 3.3, 3.4, 4.0, 4.1, 4.2 4.1, 4.2, 4.3, 5.0, 5.1, 6.0, 6.1

Application Software

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 15 of 27

Application Software Release 8.0 Cisco Unity Networking (VPIM) Cisco Unity Connection (VPIM) 4.1, 5.0, 7.x, 8.0 7.0, 7.1, 8.0 Release 7.1 4.0, 4.1, 5.0 2.1, 7.0

Cisco Unity Express Release 7.0 4.0, 4.1, 5.0 2.1, 7.0 Release 3.2 4.0, 4.1, 5.0 2.0, 2.1 Release 3.1 4.0, 4.1 2.0

The software application for Cisco Unity Express is preinstalled on the network module, advanced integration module, ISE module, or SRE service module. This software may also be downloaded from Cisco.com or ordered on DVD along with the Cisco Unity Express Editor after the appropriate licenses have been purchased (refer to the License Requirements section). Cisco Unified Communications Manager Environments When Cisco Unity Express operates with Cisco Unified Communications Manager call control, all of the required Cisco Unified Communications Manager licenses, hardware, and software must be purchased separately. Cisco Unity Express Release 8.0 is currently supported with Cisco Unified Communications Manager Releases 4, 6.1, 7.0, 7.1, and 8.0. Cisco Unified SRST is available for Cisco Unity Express when deployed in a centralized Cisco Unified Communications Manager network. Cisco Unified SRST provides basic IP telephony backup services for Cisco Unified IP Phones located at the branch office if the connection to the centralized Cisco Unified Communications Manager device is lost. Likewise, Cisco Unified SRST helps ensure that Cisco Unity Express voicemail and Auto-Attendant operation continues if the WAN connection to Cisco Unified Communications Manager is terminated. Cisco Unified SRST services are provided automatically at no extra cost for Cisco Unity Express when a license is purchased with Cisco Unified Communications Manager for Cisco Unified IP Phones located at the branch office. Cisco Unified Communications Manager Express Environments When Cisco Unity Express operates with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager Express must be licensed on the integrated services router in which Cisco Unity Express is installed. A Cisco IOS Software feature set of IP Voice or later (SP Services, Advanced IP Services, Enterprise Services, or Advanced Enterprise Services) is also required. Cisco Unity Express Editor Cisco Unity Express is shipped with a basic Automated-Attendant script that directs the incoming call to either dial by number or dial by name. Additionally, a few sample scripts are also provided at Cisco.com (http://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtml). If the Automated Attendant needs to be customized, a GUI-based Cisco Unity Express Editor is provided that runs under Microsoft Windows. This tool allows you to build customized Automated-Attendant scripts for Cisco Unity Express Automated-Attendant services. This software is available for download from the software center on Cisco.com (http://www.cisco.com/cgibin/tablebuild.pl/cue-701-utilities).

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 16 of 27

License Requirements Cisco Unity Express Release 7.1 and later offers Cisco Unity Express license levels for voicemail and related features, as listed in Table 15 (with capacity listed in Table 20). When a license is purchased or software from Cisco is used, a contractual obligation is created. The subscriber must abide by the terms in the license agreement, including prohibitions regarding unauthorized replication of the software or modification to the licensed mailbox level. Starting with Release 7.1, licensing is enforced on Cisco Unity Express using Cisco standard licensing technology. More information about licensing is available at http://cisco.com/go/license. IVR capabilities are optionally available with Cisco Unity Express beginning with Release 3.0. IVR requires the purchase of a separate license. These licenses are listed in Table 18 Purchase of a Cisco Unity Express voicemail license is required for IVR. Other Included Features Voice Profile for Internet Mail (VPIM) support was added in Cisco Unity Express Release 2.0. VPIM is supported between separate Cisco Unity Express systems and with Cisco Unity messaging and the Cisco Unity Connection messaging application. No additional licensing is related to this capability. Integrated messaging and VoiceView Express capabilities were added with Release 2.3. Integrated messaging allows subscribers to have their voicemail messages delivered to their Integrated Messaging Access Protocol (IMAP)-compatible email client such as Microsoft Outlook, Microsoft Outlook Express, and IBM Lotus Notes. VoiceView Express enables you to manage your voice mailbox settings and messages through the display of Cisco Unified IP Phones. Both features are available as part of the base Cisco Unity Express software and are provided at no additional cost. Beginning with Cisco Unity Express Release 3.0, multiple, concurrent language support is added. Up to five languages may be ordered with any of the modules. Multiple languages are provided at no additional cost. Optional Feature: Integrated Voice Response Customers may upgrade their Cisco Unity Express voicemail and Auto-Attendant to support IVR by purchasing IVR session licenses, listed in Table 18. Up to 30 IVR sessions can be configured in conjunction with voicemail and related services, depending on module type. Ordering Process The Cisco Unity Express ordering process is as follows: 1. Choose the hardware module: ISM-SRE-300-K9(=), SM-SRE-700-K9(=), SM-SRE-710-K9(=), SM-SRE-900-K9(=), or SM-SRE-910-K9(=). (Refer to Table 14).
Table 14. Cisco Unity Express Hardware Modules
Description Cisco Unity Express Integrated Services-Ready Engine module; price includes 2 ports Cisco Unity Express Service Module ServicesReady Engine module; price includes 4 ports Cisco Unity Express Service Module ServicesReady Engine module; price includes 4 ports List Price (US$) $1,000 $2,300 $3,900 SASU Product Number CON-SAU-ISMSRE3 CON-SAUSMSRE700 CON-SAUSMSRE900 List Price (1 Year) (US$) $150 $250 $250

Product Number ISM-SRE-300-K9 SM-SRE-700-K9 or SM-SRE-710-K9 SM-SRE-900-K9 or SM-SRE-910-K9

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 17 of 27

2.

Specify Cisco Unity Express Release by using the appropriate product number (SCUE-<module-type><release-number> respectively). (Refer to Table 16.)

Software shipped will reflect the most current maintenance version for a release. With Release 7.1, the need for software corresponding to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express is not required, and you can select the type of call control when installing the module with no licensing requirement. Licenses are installed at Cisco when ordered with the hardware. For installing licenses that you purchase as spares, please visit http://cisco.com/go/license.
Table 15. Cisco Unity Express Software License Product Numbers Starting Release 7.1
Description 5 Voice Mailboxes (CUCM or CUCME) 2 Voicemail/Auto-Attendant Ports 2 Integrated Voice Response Sessions - requires ports to be available for IVR Sessions List Price (US$) $100 $500 $1,400

Product Number FL-CUE-MBX-5 FL-CUE-PORT-2 FL-CUE-IVR-2

Table 16.

Cisco Unity Express Software License Product Numbers Prior to Release 7.1
Description 12 voice mailboxes, 5 general delivery mailboxes (GDMs), auto attendant -CCM 12 voice mailboxes, 5 GDMs, auto attendant -CCME 25 voice mailboxes, 10 GDMs, auto attendant -CCM 25 voice mailboxes, 10 GDMs, auto attendant -CCME 50 voice mailboxes, 15 GDMs, auto attendant -CCM 50 voice mailboxes, 15 GDMs, auto attendant -CCME 100 voice mailboxes, 20 GDMs, auto attendant -CCM 100 voice mailboxes, 20 GDMs, auto attendant -CCME 150 voice mailboxes, 25 GDMs, auto attendant -CCM 150 voice mailboxes, 25 GDMs, auto attendant -CCME 200 voice mailboxes, 25 GDMs, auto attendant -CCM 200 voice mailboxes, 25 GDMs, auto attendant -CCME 250 voice mailboxes, 25 GDMs, auto attendant -CCM 250 voice mailboxes, 25 GDMs, auto attendant -CCME List Price (US$) $0 $0 $200 $200 $500 $500 $1,000 $1,000 $3,000 $3,000 $4,000 $4,000 $5,000 $5,000

Product Number SCUE-LIC-12CCM SCUE-LIC-12CME SCUE-LIC-25CCM SCUE-LIC-25CME SCUE-LIC-50CCM SCUE-LIC-50CME SCUE-LIC-100CCM SCUE-LIC-100CME SCUE-LIC-150CCM SCUE-LIC-150CME SCUE-LIC-200CCM SCUE-LIC-200CME SCUE-LIC-250CCM SCUE-LIC-250CME

3.

Specify the language: Please refer to Table 17 for language product numbers. You can order up to five languages.

Table 17.

Cisco Unity Express Language License Product Numbers


Description Releases Supported In: Cisco Unity Express Voice - Mail and Auto - Attendant As Well As Cisco Unity Express Interactive Voice Response (Starting Release 3.0) 1.0, 1.1, 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

Product Number

CUE-LANG-ENU CUE-LANG-ESP CUE-LANG-DEU CUE-LANG-FRA CUE-LANG-ITA CUE-LANG-PTB

North American English European Spanish language option German language option European French language option Italian language option Brazilian Portuguese

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 18 of 27

Product Number

Description

Releases Supported In: Cisco Unity Express Voice - Mail and Auto - Attendant As Well As Cisco Unity Express Interactive Voice Response (Starting Release 3.0) 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0 3.1, 3.2, 7.0, 7.1, 8.0 3.1, 3.2, 7.0, 7.1, 8.0 3.2, 7.0, 7.1, 8.0 3.2, 7.0, 7.1, 8.0 3.2, 7.0, 7.1, 8.0 7.0, 7.1, 8.0 7.0, 7.1, 8.0 7.0, 7.1, 8.0

CUE-LANG-ESO CUE-LANG-DAN CUE-LANG-ENG CUE-LANG-FRC CUE-LANG-ESM CUE-LANG-JPN CUE-LANG-KOR CUE-LANG-CHS CUE-LANG-NLD CUE-LANG-SVE CUE-LANG-ARA CUE-LANG-TUR CUE-LANG-RUS CUE-LANG-HUN CUE-LANG-NOR CUE-LANG-PTG

Latin American Spanish Danish language option British English option Canadian French option Mexican Spanish option Japanese Language option Korean Language option Chinese (Mandarin) language option Dutch language option Swedish language option Arabic language option Turkish language option Russian language option Hungarian language option Norwegian language option Portuguese language option

4.

Order optional IVR licenses, noting the IVR session capacity limits of the desired Cisco Unity Express module when combining with voicemail (Table 18). IVR services require that Cisco Unity Express voicemail licenses be installed. Cisco Unity Express IVR sessions may be ordered in 2-session increments up to a maximum of 30 sessions, depending on the number of voice mailboxes and the Cisco Unity Express module type. For example, to support 10 sessions you should order part numbers SCUE-IVR-S8 and SCUE-IVRUPG-S2. Because there is a price advantage for high-volume session purchases (more than 16 IVR sessions), if you require 18 sessions you should order part numbers SCUE-IVR-S16 and SCUE-IVRUPG-S2V.

Table 18.

Cisco Unity Express IVR Software License Level Capacities Prior to Release 7.1
Description Cisco Unity Express IVR license enables 2 sessions Cisco Unity Express IVR license enables 4 sessions Cisco Unity Express IVR license enables 8 sessions Cisco Unity Express IVR license enables 16 sessions Cisco Unity Express IVR license enables 20 sessions Cisco Unity Express IVR add 2 sessions 2-14 sessions Cisco Unity Express IVR add 2 sessions over 16 sessions List Price (US$) $1,400 $2,800 $5,600 $10,000 $12,500 $1,400 $1,250

Product Number SCUE-IVR-S2 SCUE-IVR-S4 SCUE-IVR-S8 SCUE-IVR-S16 SCUE-IVR-S20 SCUE-IVRUPG-S2= SCUE-IVRUPG-S2V

Table 19.

Cisco Unity Express Software License Level Capacities Prior to Release 7.1
Mailboxes General delivery mailboxes Total mailboxes 12 5 17 300 24 22 25 10 35 300 24 22 50 15 65 300 24 20 100 20 120 300 24 18 150 25 175 300 24 14 200 25 225 300 24 14 250 25 275 300 24 12

NME-CUE

Storage (hours) Concurrent voicemail and auto attendant ports without IVR Maximum IVR sessions

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 19 of 27

AIM-CUE

Storage (hours)

14 6 4

14 6 4

14 6 2

Not Supported

Concurrent Voicemail and auto attendant ports Maximum IVR sessions

Note: 8 hours.
Table 20.

If historical reporting is enabled or multiple languages are installed on the AIM, storage is reduced to

Cisco Unity Express License Level Capability Starting release 7.1


Ports Default Port Numbers Maximum Port Numbers 24 6 6 10 32 Mailboxes (Personal + GDM) 275 65 65 100 500 Storage (Hours) 300 14 14 60 600

NME-CUE AIM-CUE AIM2-CUE-K9 ISM-SRE-300-K9 SM-SRE-700-K9

8 6 6 2 4

Note: 8 hours.

If historical reporting is enabled or multiple languages are installed on the AIM, storage is reduced to

3.10 Upgrading License Levels


If you need to upgrade to a higher density of mailboxes, you should order one of the upgrades listed in Table 21.
Table 21. Cisco Unity Express Software License Upgrade Product Numbers Starting Release 7.1
Description 5 Voice Mailboxes (CUCM or CUCME) Unity Express 2 Voice port Unity Express 2 IVR session: not required for AA List Price (US$) $100 $500 $1,400

Product Number FL-CUE-MBX-5= FL-CUE-PORT-2= FL-CUE-IVR-2=

Note:

You do not need to purchase IVR session licenses if you are planning to use only voicemail and

Auto-Attendant. IVR session licenses are required only if your application contains advanced IVR features such as email, fax database access, or VoiceXML (VXML) scripts. Each IVR session consumes 1 port and thus reduces the number of ports available for use by voicemail and Auto-Attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and Auto-Attendant services will be disabled because of the lack of available ports. Please carefully consider how many IVR sessions you need and install or activate licenses for only that number of IVR sessions.
Table 22. Cisco Unity Express Software License Upgrade Product Numbers Prior to Release 7.1
Description 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCM 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCME 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCM 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCME 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCM 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCME 150 Voice Mailbox, 25 GDMs, Auto Attendant -CCM List Price (US$) $200 $200 $500 $500 $1,000 $1,000 $3,000

Product Number SCUE-LIC-25CCM= SCUE-LIC-25CME= SCUE-LIC-50CCM= SCUE-LIC-50CME= SCUE-LIC-100CCM= SCUE-LIC-100CME= SCUE-LIC-150CCM=

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 20 of 27

Product Number SCUE-LIC-150CME= SCUE-LIC-200CCM= SCUE-LIC-200CME= SCUE-LIC-250CCM= SCUE-LIC-250CME=

Description 150 Voice Mailbox, 25 GDMs, Auto Attendant -CCME 200Voice Mailbox, 25 GDMs, Auto Attendant -CCM 200 Voice Mailbox, 25 GDMs, Auto Attendant -CCME 250 Voice Mailbox, 25 GDMs, Auto Attendant -CCM 250 Voice Mailbox, 25 GDMs, Auto Attendant -CCME

List Price (US$) $3,000 $4,000 $4,000 $5,000 $5,000

If you wish to increase the number of IVR sessions supported on a module, you should order upgrades up to the maximum supported on the module. Upgrades are available in two-session increments (Table 23).
Table 23. Cisco Unity Express IVR Upgrade Product Numbers Prior to Release 7.1
Description Unity Express IVR add 2 sessions 2-14 sessions and upgrades List Price (US$) $1,400

Product Number SCUE-IVRUPG-S2=

3.11 Cisco Unified Messaging Gateway


The Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages and exchanging subscriber and directory information within a unified messaging network. It acts as the central hub in a network of Cisco unified messaging solutions and third-party gateways that interface with older voicemail systems. The Cisco Unified Messaging Gateway can:

Help the unified messaging network scale as required for branch office customers and larger distributed enterprises

Simplify configuration tasks Centralize voicemail system management Transparently integrate Cisco Unified Communications Solutions into existing voicemail installations

The Cisco Unified Messaging Gateway integrates small to large-scale unified messaging deployments that consist of:

More than 5 Cisco Unity Express systems Up to 10,000 mixed Cisco Unity Express, Cisco Unity, and Cisco Unity Connection systems

For additional details, please refer to the Cisco Unified Messaging Gateway Ordering Guide.

3.12 Cisco Unity Express Ordering Checklist

Determine that the desired Cisco integrated services or multiservice access router platform supports the SRE service module you are ordering (ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, or SM-SRE-910-K9).

Verify that the required Cisco Unified Communications Manager or Cisco Unified Communications Manager Express licenses and hardware are available or ordered.

Check Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco IOS Software, and Cisco Unity Express software and hardware for compatibility in Table 7.

Order hardware part numbers ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, or SM-SRE-910-K9.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 21 of 27

Specify the desired software release. Order the appropriate mailboxes with part number FL-CUE-MBX-5 in the quantity desired. Order the appropriate language product number. Order the appropriate number of additional ports with part number FL-CUE-PORT-2.

3.13 Interoperability with Cisco Unified Contact Center Express


Beginning with Cisco Unified Communications Manager Express 9.0, Cisco Unified Contact Center Express is neither supported nor interoperable with Cisco Unified CME.

3.14 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM Features
Customers ordering the SCCP client for the Nokia Eseries dual-mode phones (E60, E61, E61i, and E65) to enable voice over WLAN (VoWLAN) operation (over Cisco wireless LAN [WLAN] access points) with Cisco Unified Communications Manager Express is supported. This Nokia client running on the Nokia Eseries dual-mode phones is compatible with Cisco Unified Communications Manager Express Version 4.0 and later. Please note: Primary customer support for this product is provided by Nokia, the product developer. Cisco TAC will refer customers for this product to Nokia. If you are a Nokia Channel Direct Customer, you will need to have a support contract with Nokia. The fee for this support contract is $2 per month per client license, with a 12-month minimum. The end user, or the value-added reseller (VAR) who represents the end user, can open a case online (at https://support.nokia.com). To order the Nokia SCCP client for use with Cisco Unified Communications Manager, please refer to the separate ordering guide located on Cisco.com. Nokia Eseries Dual-Mode Phone SCCP Client (also known as Intellisync Call Connect for Cisco Unified Communications) product numbers are listed in Table 24.
Table 24. Nokia Eseries Dual Mode Phone Product Numbers
List Price (US$) $200 Direct Cisco Unified Communications Manager Express Phone License Product Number SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license NOK-SCCP-CME-05= $1,000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 5) NOK-SCCP-CME-10= $2,000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 10) NOK-SCCP-CME-25= $5,000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 25) $5,000 $2,000 $1,000 List Price (US$) $200

Cisco Unified IP Phone Product Number NOK-SCCP-CME-01=

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 22 of 27

3.15 Cisco Unified Call Connector for Microsoft Windows


Cisco Unified CallConnector for Microsoft Windows is an add-on option for Cisco Unified Communications Manager Express that provides toolbars within Microsoft Windows applications to give users call control, contact management, presence, and mobility features. Cisco Unified CallConnector for Microsoft Windows is available in three different configurations:

Cisco Unified CallConnector Personal delivers call-control features for the individual user using the Cisco Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony Service Provider (TSP). One license per desktop user is required.

Cisco Unified CallConnector Server is a server-based application installed at each site that gives users call control plus presence, instant messaging services, and rules-based automation based on a SIP clientserver architecture. One Server license for all users, plus the license with part number SW-UCC-CLIENT-1 per user, is required in addition to Server hardware.

Cisco Unified CallConnector Mobility is an add-on for the server that provides single-number reach with call-routing rules based on users location and availability. One Mobility license for all users is required and is an add-on for part number SW-UCC-SERVER.

Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a Cisco Unified IP Phone. Cisco Unified CallConnector Personal delivers call-control features and is supported by any PC running Microsoft Windows XP or Windows Vista. Cisco Unified CallConnector Server and Mobility are installed on a Windows 2003 or XP Pro Server, with one required for each Cisco Unified Communications Manager Express site. The product numbers are listed in Table 25. Version 1.5 allows for one Cisco Unified CallConnector Server to be shared for up to 10 Cisco Unified CME sites.
Table 25. Product Numbers for Cisco Unified CallConnector for Microsoft Windows
Description Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express 1 desktop client for Cisco Unified CallConnector for Microsoft Windows SW-UCC-SERVER SW-UCC-MOBILITY Cisco Unified CallConnector Server license Cisco Unified CallConnector Mobility license $2595 $1995 CON-SAU-UCCSERV CON-SAU-UCCMOB $65 CON-SAU-UCCCLT1 $0 List Price (US$) $0 SASU Product Number -

Product Number SW-UCC-CME= Use spare when not part of ISR order SW-UCC-CME Use when part of ISR or UC500 order SW-UCC-CLIENT-1

Note:

The top-level SKU should always be a quantity of 1 for each Cisco Unified CallConnector order as a major

line item, with the number of seats and optional Server and Mobility below the top SKU. Each customer order for Cisco Unified CallConnector should be on a separate major line number.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 23 of 27

3.16 Upgrades
Customers who want to upgrade the Cisco Unified Communications Manager Express version must upgrade the Cisco IOS Software version running on the Cisco IOS Software router. Customers who have a current Cisco SMARTnet contract for the router can download the new Cisco IOS Software from Cisco.com and upgrade the Cisco Unified CME with SRST version on the router.

3.17 Migrations
Applications and Migration to Cisco Unified SRST When ordering a Cisco Unified Communications Manager Express feature license with a router, Cisco Unified Communications Manager Express system files such as music on hold, GUI, and phone firmware are not preloaded on the router during the manufacturing process. To download these support files and additional applications such as Tool Command Language (TCL)-based basic automatic call distributor (B-ACD), Automated-Attendant, and TAPI TSP files, please refer to the Cisco.com software center: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml (Cisco.com login required). The Cisco Unified Communications Manager Express feature license includes a provision to use the feature license for Cisco Unified SRST mode without an additional charge or relicensing to Cisco. You need only to reconfigure the router for SRST mode. If you need additional phones to be supported with SRST beyond the current Cisco Unified Communications Manager Express license, then you must purchase additional SRST feature licenses (FL-CME-SRST-xx) to support the maximum per-platform type. If you are migrating from Cisco Unified Communications Manager Express to Cisco Unified Communications Manager 5.0 or later, you must order a Cisco Unified Communications Manager device license upgrade for the number of phone user licenses purchased. You should collect proof of ownership for each Cisco Unified Communications Manager Express IP phone user license (SW-CCME-UL-79xx) purchased and provide this information plus the Cisco Unified Communications Manager Publisher MAC address to licensing@cisco.com. You will receive a licensing file to add to the Cisco Unified Communications Manager with the same number of device points. Details about the migration process are documented at: http://wwwin.cisco.com/voice/programs/3and3/index.shtml. A Q&A with all the licensing and upgrade questions is posted at: https://communities.cisco.com/docs/DOC-26679. If you who want to use the gatekeeper function or tandem gateway for support of H.450 in front of Cisco Unified Communications Manager, you must do so on a dedicated router. These features are not supported on the Cisco Unified Communications Manager Express router. You should order a proper-sized router and a Cisco Unified Border Element feature license (CUBE), which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) support in one feature license. If you have questions about the ordering process, please contact: access-ccme-cue@cisco.com.

3.18 Nonproduction Systems or Not For Resale


You can use Cisco Unified Communications Manager Express for lab deployments or training applications without purchasing the Cisco Unified Communications Manager Express feature license or Cisco Unified IP Phone user license.

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 24 of 27

4. Cisco Services
4.1 Cisco Unified Communications Services
Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets your business needs. Using the Cisco Lifecycle Services approach, Cisco and our channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization. Information about how to order Cisco Unified Communications Services is available in the Cisco Services Ordering Guide at: http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html.

4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering
Cisco Service Contract Center Cisco Service Contract Center, the next generation of service management, helps you increase profitability and efficiency by simplifying the way you manage and sell your Cisco service contracts. Now there is one simple and easy-to-use web-based solution you can use to quote and book your service orders and manage your service contracts and renewal opportunities. Cisco Service Contract Center helps you accelerate your business by allowing you to focus your attention on selling and on servicing your customers instead of waiting for reports, searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up contracts. Access the Cisco Service Contract Center at: http://www.cisco.com/public/scc/.

5. Cisco Software Application Support Plus Upgrades


Cisco Software Application Support plus Upgrades (SASU) provides services and support that strengthen the availability, reliability, and functions of Cisco software applications to keep your business operating smoothly and enrich the value of your network investment. Focusing on the operate phase of the network lifecycle, SASU provides award-winning technical service and support. Covering more than 100 Cisco software application products in major technologies such as voice, network management, security, wireless, and storage area networking, SASU keeps you current with the latest updates and major application upgrade releases. For Cisco Unified Communications Manager Express, all software upgrades are included with your Cisco SMARTnet contract because the application is part of Cisco IOS Software. The part numbers to use start with CON-xxx-yyyy-CCM, where xxx = The Cisco SMARTnet level, yyyy = Router, and -CCM is short for CCME. For Cisco Unity Express, hardware warranty is covered by a Cisco SMARTnet contract on the router. You should purchase a SASU contract for TAC support services and upgrades of the voicemail application by choosing one of the SASU product numbers in Table 26.
Table 26. Product Numbers for Cisco SASU
Product Description SW APP SUPP + UPGR Cisco Unity Express AIM SW APP SUPP + UPGR Cisco Unity Express

Product Number CON-SAU-AIM-CUE CON-SAU-CUE-NMEC

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 25 of 27

Product Number CON-SAU-NM-CUE SP-SAU-AIM-CUE SP-SAU-CUE-NMEC SP-SAU-NM-CUE

Product Description SW APP SUPP + UPGR Cisco Unity Express SP SAU Cisco Unity Express AIM SP SAU Cisco Unity Express SP SAU Cisco Unity Express

6. Cisco Capital Financing


The significant benefits offered by Cisco Unified Communications Solutions make these solutions the natural choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of the new system. The answer is financing from Cisco Capital. Whether through flexible repayments matching expenditure to benefit, mitigating cash flow concerns, or negating capital expenditures with an operating lease, we can give you access to the right unified communications technology for your business, when you need it.

6.1 Removed Sales Barriers


Typically, Cisco Capital can help remove or reduce the barriers preventing organizations from obtaining the technology that can most benefit their businesses. Cisco Capital can:

Remove cash flow concerns, allowing your company to spread the cost of its investment over a number of years.

Offer flexible repayment terms matching expenditure to benefits, meaning that payments can be timed to coincide with business benefits that may be seen later in the project, or deferred to meet your companys budget cycle.

Turn capital expenditures into operating expenses through an operating lease that allows companies to benefit from the residual value of the technology from the beginning. And because no one knows Cisco equipment like Cisco, you can be sure of market-leading residuals.

Provide a sale and lease-back arrangement (where available) that softens the initial costs by taking on existing commitments that may be attached to older equipment.

6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business

Consider financing early in the sale cycle: This process will save time later and help get you paid faster. Get your customer preapproved for a credit line with Cisco Capital: By showing your customers they can afford more than they thought they could, you can make it easier to grow the sale size later. It is recommended that you do this as early as possible in the customer discussions or sale cycle.

Provide a lease quote with every proposal: You can provide quotes by contacting your local Cisco Capital team. In some markets, web-based tools are available so you can quickly generate your own lease quotes.

6.3 For More Information About Cisco Capital Financing

For Channel Partners: http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home. html

For Cisco sales staff: http://wwwin.cisco.com/FinAdm/csc/

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 26 of 27

Printed in USA

C07-699334-00

02/12

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Page 27 of 27