USER GUIDE _

HD TERMINAL HD PVR

CONTENTS

Set-Up............................................................................................................................................................3 Activation................................................................................................................................................4 Overview of Your Terminal...................................................................................................................5 Connect Your Terminal..........................................................................................................................7 Your Remote Control...........................................................................................................................12 Program Your Remote Control..........................................................................................................13 Equipment Settings.............................................................................................................................16 Help Portal............................................................................................................................................17 How to Use illico TV new generation.....................................................................................................18 Main Menu and Menu Shortcuts........................................................................................................18 Interactive Program Guide................................................................................................................19 Modify and Customize Displayed Channels......................................................................................20 How to Create and View Your List of Favourite Channels.............................................................20 Search...................................................................................................................................................21 Widgets.................................................................................................................................................22 3D...........................................................................................................................................................22 illico On Demand........................................................................................................................................23 Movie or TV Show Rental....................................................................................................................24 Resume Viewing...................................................................................................................................25 Pay-Per-View (PPV) Services.................................................................................................................27 HD PVR.........................................................................................................................................................29 Main menu.............................................................................................................................................29 Control Live TV.....................................................................................................................................31 Record a Program...............................................................................................................................32 Manage Your Recordings...................................................................................................................34 Manage Your Hard Drive.....................................................................................................................36 Settings.......................................................................................................................................................37 General Settings..................................................................................................................................37 Controls and Limits.............................................................................................................................38 Parental Control..................................................................................................................................39 Application Preferences.....................................................................................................................40 Accessibility..........................................................................................................................................42 FAQ...............................................................................................................................................................43 Customer Service and Technical Support............................................................................................45 List of Remote Control Programming Codes.......................................................................................46 Security.......................................................................................................................................................50

For further information, visit videotron.com/terminal-support. 2

SET-UP

COngratulatiOns On YOur Purchase OF this HD TERMINAL OR HD PVR, YOur gateWaY tO the illicO TV NeW GeneratiOn eXPerience.
Now you can: • Enjoy a new, customized TV experience that’s faster, more powerful and easier to use • Easily manage your recordings with the HD PVR • Gain access to a personalized interactive 15-day Program Guide • Use handy apps like the Miniguide and a variety of widgets (i.e. weather forecasts, lottery results, illico news, etc.) • Fully immerse yourself in the HD experience thanks to exceptional image quality and menus adapted to HD TVs • Benefit from a Dolby Digital 5.1™ output, for unbeatable sound adapted to home theatre systems • Gain exclusive access to illico On Demand, which offers thousands of movies and shows, 2,000 of which you can watch for free • Watch illico TV online at illicoweb.tv or on your Videotron mobile phone

For further information, visit videotron.com/terminal-support. 3

ActIvatIon
If you bought your HD terminal or HD PVR from one of our authorized dealers (rather than in a Videotron store), please follow these steps: 1. Connect your terminal by referring to the Connect Your Terminal section. 2. When your terminal is connected, call the following number to activate it: 1-877-226-6385 (toll-free) Monday to Friday: 7:30 a.m. to 10 p.m. Saturday: 8 a.m. to 8 p.m. Sunday: 9 a.m. to 8 p.m. If you received your terminal via Canada Post, please follow these steps: 1. Connect your terminal by referring to the Connect Your Terminal section. 2. When your terminal is connected, call 514-380-7834 or 1-866-380-2134 to activate it. 3. We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up when you turn on your terminal for the first time. The Quick-Start Wizard shows you how to: i. Set the display language of your terminal. ii. Activate the Administrator PIN to manage certain functions of the terminal and order ondemand content. Administrator PIN: _________________ iii. Activate and configure Parental Control. 4. Create an Order PIN for access to content permitted by Parental Control. 5. Order PIN: _________________

WarnInG: If you see “WIZ 502” (error message) on your screen, please contact Technical Support (see page 45) immediately as certain applications will not work.

For further information, visit videotron.com/terminal-support. 4

OvervIew of your terMInal
SAMSUNG 6340 HD Terminal

SAMSUNG 8340 hd Pvr

BacK OF the TERMINAL*
7 5 12

13
1 2 3 4 5 6 7

1

4

6 2
8 9 10 11 12 13

3 8 10 9

11

Coaxial audio/video input Component video output RCA audio/video output Coaxial audio/video output Digital coaxial audio output Optical audio output S-video output

(only available on the HD PVR)

HDMI audio/video output USB port (currently unavailable) eSATA port FireWire port (currently unavailable) Ethernet port (currently unavailable) Power supply

*NOTE: Photo for illustration purposes only
For further information, visit videotron.com/terminal-support. 5

CISCO 4642 HD Terminal CISCO 8642 hd Pvr BacK OF the TERMINAL* 5 6 1 1 2 3 4 5 6 7 Coaxial audio/video input Component video output RCA audio/video output RCA audio output Digital coaxial audio output Optical audio output S-video output 3 2 4 7 8 8 9 10 11 12 13 14 9 10 11 12 13 14 Coaxial audio/video output HDMI audio/video output USB port (currently unavailable) eSATA port (only available on the HD PVR) FireWire port (currently unavailable) Ethernet port (currently unavailable) Power supply *NOTE: Photo for illustration purposes only For further information.com/terminal-support. visit videotron. 6 .

S-video cable – The S-video cable transmits standard-definition video (standard-definition TV only).com/terminal-support. To get the most out of your terminal.1™ digital sound to a home theatre system. visit videotron.1™ digital sound to a home theatre system.CONNECT YOUR TERMINAL The terminal can be connected in various ways. 7 . Component cable — The component video cable (red.com/residential. MOst FreQuentlY used videO and audiO caBles HDMI cable – An HDMI cable transmits high-definition (up to 1080p) video to your TV.1™ audio. blue. visit support. RCA component and stereo cables – The yellow component or RCA cable transmits standard-definition video. where as the red and white cable transmits stereo sound. with just one cable. as well as Dolby 5.videotron. Coaxial digital audio cable – The coaxial digital audio cable transports Dolby 5. green) transmits 1080i high-definition video to your TV. For further information. Optical audio cable – The optical audio cable transports Dolby 5. please connect it in the way recommended for your system. To watch a demo of how to connect your terminal.

2.com/terminal-support. RecOmmended CONNECTION PROCEDURE Use this configuration if you are connecting your terminal with the cables that came with it: • Component cable (red. WARNING: If you see “WIZ 502” (error message) on your screen. 5. visit videotron.COnnect YOur HD terminal Or HD PVR tO an HD TV If you would like to connect your terminal to an HD TV. 4. Program your remote control to your TV by following the instructions on page 13. green) transmits video in high definition to your TV. you can choose between two types of video connection: HDMI or Component. For further information. Connect your equipment by following the diagram above. Note: We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up when you turn on your terminal for the first time. green) for video • RCA cable (red and white) for audio Cable Video cable TV Audio cable 1. blue. • HDMI – The HDMI cable transmits high-definition digital video and audio to your TV. with a resolution of up to 1080i. Use the remote control that came with the terminal to switch to the channel or service of your choice. Turn on your TV and select the corresponding Audio/Video input (input 1/2/3 or component 1/2/3) to display content on-screen. 8 . please contact Technical Support (see page 45) immediately as certain applications will not work. Turn on the terminal by pressing on your remote control. 3. blue. with a resolution of up to 1080i. • Component – The component cable (red.

com/terminal-support. Note: We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up when you turn on your terminal for the first time. For further information. 5. Program your remote to your TV by following the instructions on page 13. Turn on your TV and select the corresponding AUDIO/VIDEO input (Input 1/2/3 or HDMI 1/2/3) to display content on-screen. Connect your equipment by following the diagram above. Turn on the terminal by pressing on your remote control. 9 . 3. For optimal sound quality. this type of connection does not allow you to control the volume on your terminal. WARNING: If you see “WIZ 502” (error message) on your screen. visit videotron. You must therefore program your remote to your TV by following the instructions on page 13.OTHER CONNECTION PROCEDURE Use this configuration if you are connecting your terminal with an HDMI cable (HDMI cable not included). 4. 2. please contact Technical Support (see page 45) immediately as certain applications will not work. Use the remote control that came with your terminal to switch to the channel or service of your choice. Cable HDMI TV 1.

4. Note: We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up when you turn on your terminal for the first time. 5.com/terminal-support. Turn on the terminal by pressing on your remote control. However. you will not benefit from the most optimal TV experience. visit videotron. it is still possible to connect the terminal to a standard TV by referring to one of the following diagrams. Connect your equipment by following the diagram above. For further information. Use the remote control that came with your terminal to switch to the channel or service of your choice. 2. WARNING: If you see “WIZ 502” (error message) on your screen. and yellow cables for video. POssiBle CONNECTION PROCEDURE Use this configuration if you are connecting your terminal with red and white RCA cables for audio. please contact Technical Support (see page 45) immediately as certain applications will not work. 10 . Program your remote to your TV by following the instructions on page 13. 3. Turn on your TV and select the corresponding AUDIO/VIDEO input (Input 1/2/3 or HDMI 1/2/3) to display content on-screen.HD Terminal Or HD PVR With standard TV Even though illico TV new generation was designed for an HD TV. Cable S-video cable RCA audio cable TV 1. Cable RCA audio-video cables TV Other CONNECTION PROCEDURE Use this configuration if you are connecting your terminal with an S-video cable for video and a red and white RCA cable for audio.

11 . please refer to the previous pages for the video connection. Program your remote control to your TV by following the instructions on page 13.com/terminal-support. please contact Technical Support (see page 45) immediately as certain applications will not work. If you’re connecting your terminal to the audio system with an optical audio cable or coaxial digital cable. 3. visit videotron.1 home theatre system. For further information. If you’re connecting your terminal to the audio system with an HDMI cable. Cable Choose one or the other SPDF Digital Audio Input HDMI 1. please refer to your home theatre user guide. ii. WARNING: If you see “WIZ 502” (error message) on your screen. Note: For further information on connecting your audio system.HD terminal and HD PVR With hOme theatre sYstem recOmmended CONNECTION PROCEDURE Use this configuration if you are connecting your terminal to a 5. your audio system must also be linked to your TV through the HDMI input. i. Turn on the terminal by pressing on your remote control. 4. Turn on your sound system and select the corresponding audio input. 2. Refer to the diagram above and choose a connection type.

IOD) Fast-forward (PVR. IOD) Play (PVR. visit videotron.YOUR REMOTE CONTROL Turn on your TV Display the Interactive Program Guide Make a selection on-screen Return to screen or to previous channel Choice of on-screen options Adjust the volume Change page (up/down) Mute Skip back (PVR. IOD) Pause (PVR. 12 . IOD) Record (PVR) Activate/disable function Go to Picture-in-Picture (PiP) mode — PVR Enter a channel or your PIN Zoom in/out Widgets Unavailable function LEGEND: PVR: HD PVR IOD: illico On Demand For further information. IOD) Search Select your TV’s video input Turn on/turn off your terminal Get information on the channel or IOD Browse menus on-screen Close interactive screens or return to live TV Access illico On Demand Change channel (up/down) Switch to your favourite channels List of recorded shows (PVR) Skip forward (PVR. IOD) Stop (PVR.com/terminal-support. IOD) Rewind (PVR.

2 for LG). Turn on your TV. 4. If this programming procedure did not work. please use the Automatic Search Programming Method described on the next page. Quick programming: for your TV only. repeat steps 2 to 5 or use the Automatic Programming procedure described on the next page. 3. then release both buttons. When your remote control has been programmed. 2. The red light will stay lit. 7. Hold down and at the same time until the red light under blinks twice. visit videotron. 1. There are three ways to program your remote control: 1. Point the remote control at the TV. 2. The red light will blink twice and the TV will turn off. Programming using automatic search: for your TV or audio system. QuicK PrOgramming OF YOur remOte cOntrOl If your TV brand is not among the 10 brands listed below. Press to lock the code. 3. 6.PROGRAM YOUR REMOTE CONTROL To get the most out of your new terminal. Turn your TV back on. 5. NUMBER HD TV BRANDS NUMBER HD TV BRANDS 1 2 3 4 5 INSIGNIA LG MITSUBISHI PANASONIC PHILIPS/MAGNAVOX 6 7 8 9 0 SAMSUNG SHARP SONY TOSHIBA VIZIO For further information. we strongly recommend that you change the volume control on the TV via the Equipment Settings (see the Equipment Settings section on page 16). Programming by code: for your TV or audio system. 13 . we recommend that you read the next few pages to ensure that you properly program your remote to your TV. Refer to the table below and enter the number corresponding to the brand of your TV (e.com/terminal-support.g. Press once.

visit videotron. For further information. Hold down both buttons. 7. repeat steps 2 to 5. 3. When your remote control has been programmed. The red light will blink twice. To program your audio system.PrOgramming YOur remOte cOntrOl using the AutOmatic Search MethOd If the Quick Programming procedure did not work.com/terminal-support. However. this setting can be modified by following the instructions on page 16 (see the Change How Your Remote Control Is Programmed section). 4. 8. and until the red light under blinks twice. 1. You may need to press CH+ several times in order to make this happen. 14 . 5. This remote control programming method allows you to control your TV and your audio system. Point the remote control at your TV or audio system. press to lock the code. we strongly recommend that you change the volume control on your TV via the Equipment Settings (see the Equipment Settings section on page 16). Press 9–9–1 on the remote control. The red light will blink twice. only on your audio system. follow the instructions below. repeat steps 2 to 5. If this programming procedure did not work. Note: When you have programmed the remote control to your audio system. Then press 1 if you are looking for a TV code or 3 if you are looking for an audio system code. Program your TV first. Turn on your TV and audio system. When the device turns off. you will no longer be able to adjust the volume on your TV. 6. then release 2. then press and release the CH+ button until the device that you are programming turns off.

6. the backlight will blink twice. Program your TV first. visit videotron. 1. 15 . However. Point the remote control at your device and press . If you have done it correctly. 7. When your remote control has been programmed. Repeat steps 3 and 4 using the same code or another code. Hold down and until the red light under blinks twice. 2. then release both buttons. Turn on your TV or audio system. you will no longer be able to adjust the volume on your TV. 4. The brands are listed in alphabetical order. To program your audio device. Note: When you have programmed the remote control to your audio system. Enter the first five-digit code on your device. repeat steps 2 to 5. Find the code corresponding to the brand of your device in the list at the back of this guide.com/terminal-support. If nothing happens. only on your audio system. NOTE: If the button blinks once and remains lit for a long time. we strongly recommend that you select its model and volume control in order to ensure that it works properly (see the Equipment Settings section on page 16). if possible.PrOgramming YOur remOte cOntrOl With a cOde Follow the instructions below if you would like to program the remote control to your TV and audio system. 3. this means the code you have entered is invalid. The device should turn off. repeat steps 2 to 5. Your TV code: _________________ Your audio system code: _________________ For further information. this setting can be modified by following the instructions on page 16 (see the Change How Your Remote Control Is Programmed section). 5.

3. To control the volume via your audio system: 1. 2. The red light will blink four times to confirm that the remote control has been reset. 2. Press 2. Press 9-7-7 on your remote control. Using . then release both blinks twice. select Settings then Equipment Settings. the volume button will work with the device that you programmed last. you can reset it by following these steps: 1. then press . To control the volume via your TV or audio system. 2. The red light will blink twice.  Hold down and until the red light beneath buttons.CHANGE HOW YOUR REMOTE CONTROL IS PROGRAMMED Changing the volume button: When you program your remote control to your TV and audio system. To control the volume via your TV: 1. For further information. 2. then release both buttons. please refer to the following instructions. Accessing your terminal preferences: 1. blinks twice. Hold down and until the red light beneath blinks twice.com/terminal-support. then release both RESETTING YOUR REMOTE CONTROL If you would like to reprogram your remote control to other devices or if you are having problems getting it to work. 3. visit videotron. Hold down and until the red light beneath buttons. Press 9-9-3. eQuiPement settings This section will help you to configure your video and audio preferences so that you can get the most out of your HD TV and new terminal. Press 9-9-3. The red light will blink twice. Press 3. 16 . Press to go to the main menu.

helP POrtal illico TV new generation now has a Help Portal in the main menu. depending on the viewing mode of your HD TV. • The picture resolution: It is important to choose a 1080i or 720p resolution. For further information. Some topics are explained in a video. • The model of your remote control: Select the model of your remote control to get the most out of its features.com/terminal-support. • Browse the menu using . please ensure that the volume control button is set to work with your TV or audio system. If your remote control has been programmed to your TV. 17 . If you do not have an HD TV. • Using . visit videotron. select HELP and press . • Volume control: Determine whether you would like your remote to control the volume on your TV or terminal. • When you would like your terminal to turn on: Configure your terminal so that it turns on automatically when you want it to (date and time). HD channels are available after channel 600. select the topic that interests you and press . you can choose a 480i or 480p resolution. • Display: Display the time on the terminal when it is off. The Help Portal offers demos and an FAQ section for most of the available features. How to access the Help Portal: • Press to go to the main menu.You can change: • When you would like your terminal to switch to standby mode: Configure your terminal so that it turns off automatically when you want it to (date and time). • You will find an FAQ under each Help section.

When you browse illico TV menus. and much more! Main Menu Shortcut Menu ACCESS THE MENU 1. 3. settings. to confirm your choice. 2.In the drop-down menu.com/terminal-support. you can always press to return to the previous screen. select Shortcut Menu. 4. 1. 2. Note: You can customize the Shortcut Menu from the main menu by pressing . 3. then Application Preferences . Using . For further information. the search function. select Settings. widgets.HOW TO USE ILLICO TV NEW GENERATION Main Menu and ShOrtcut Menu The main menu gives you access to all available illico TV new generation features. Please note that the Program Guide and illico On Demand cannot be removed from this menu. Browse the menu or the widgets using . Using . select Activate or Disable the Shortcut Menu. then customize it by choosing the shortcuts you want. visit videotron. 18 . Press to go to the main menu. Press ACTIVATE AND PERSONALIZE THE SHORTCUT MENU illico TV new generation also offers a Shortcut Menu that lets you choose the shortcuts you want. illico On Demand. Press . like the Program Guide.

For further information. Under Settings in the main menu. 2. Use to go from one channel to the next and from one schedule to another. select Application Preferences. If this does not happen. Press to go to the selected channel. Note: When the icon is displayed to the left of the Program Guide.com/terminal-support. Press 2. to browse the Program Guide. visit videotron. to get more information on the selected schedule. 4. Press to exit. Complete Guide Full Screen Mode Miniguide HOW tO use the PrOgram Guide 1. Use 3. 3. HOW TO USE THE miniguide 1. If you hover the cursor over a show in the Miniguide. Press 4. press . While you are watching content.Interactive PrOgram Guide The Interactive Program Guide lists the shows that are being broadcasted at that time and those to come over the next 15 days. Press to display the complete Guide (press it again to see it in full-screen mode). to go to the selected channel. note: You can modify the automatic display of information relating to a show in the Miniguide. press . a description will automatically pop up. it means that you are not subscribed to this channel. 19 .

an icon will appear in the top left-hand corner of the Program Guide. you must select Display All or switch to a channel that is not included in the filter that you selected. A window will pop up prompting you to select your favourite channels from the list of channels included in your TV package (menu on the left) or remove channels that you have already selected (menu on the right). HOW tO Create and VieW a List OF YOur FavOurite Channels Adding or removing your favourite channels in the Program Guide or while watching TV: 1. 6. In the Program Guide. For further information. visit videotron. You can display: • All channels or only the ones that you are subscribed to. 7. Then select Application Preferences and Program Guide. To remove the filter. • Channels by genre (i. 5. Press to go to the main menu. A star on the left of the Program Guide will indicate your favourite channels. When a channel filter is activated. You can browse through your favourite channels using the or with the Favourite Channels browsing filter by selecting in the Program Guide. Select the filter you want using and press . use to select a channel and press . 3. 2. movies. 8. Press . etc). Browse through channels by name or by number 1. then select Filter. 3. or other). sports.com/terminal-support. family shows.e. news. Select By Name or By Number and press . The filter will remain active even when you close the Program Guide. You can remove a channel from your Favourite Channels list by pressing and selecting Remove from Favourite Channels. • Your favourite channels or those that broadcast content in the language of your choice (French. Select Settings. Adding or removing several favourites at once: 4. button on your remote control 2. English. Press . 1. Select Favourite Channels and press . 2. Press and select Sort using . 20 . 4. Press . 5.MOdiFY and CustOmize DisPlaYed Channels CHANNEL FILTER You can filter the channels displayed in the Program Guide by using a wide range of criteria. 3.

1. etc. visit videotron. On-screen keyboard Content displayed by category (celebrity.com/terminal-support. The more letters you enter. Select the content for more information. Relevant content will begin to be displayed from the second letter that you enter. 4. For search results that are even more accurate. 3. Press 2. the more accurate your search results will be. and content recorded on your HD PVR. illico On Demand. Pay-Per-View TV service. select Display Filters at the bottom of the keyboard. movie title. How to use the Search function on your remote.) For further information. use to enter the content title or name of the actor you are looking for.SEARCH illico TV new generation has an Advanced Search function that allows you to quickly find content in the Interactive Program Guide. When the on-screen keyboard is displayed. 21 .

Widgets Widgets are handy mini-applications that offer quick access to information. Note: To modify the widgets’ settings. Select the widget you want using and press . Experience 3D on a 3D TV. It is possible to view all 3D content offered by Videotron on a 3D TV using the glasses provided by your TV’s manufacturer. You will see a list of widgets at the bottom of the screen. please refer to the User Guide that came with your TV. HOW WIDGETS ARE DISPLAYED WHILE YOU WATCH TV 3D Videotron lets you view content in 3D. You can also select Games and Applications from the main menu. Go to channel 800 for more details on 3D programming. For example. Go to channel 900 to see a list of on-demand 3D movies. Press on your remote control or press to display the main menu on-screen. in the main menu. like the weather or lottery widget. How to access widgets  : 1. For questions relating to use. you will see a weather tile. please access the preferences for the desired widget. visit videotron. 22 . This tile (or widget) offers you quick access to weather forecasts for your region.com/terminal-support. For further information.

etc. Family. which you can access when you want. comedy shows and much more.ILLICO ON deMand IllIco HOMEPAGE Category Our picks Tools and options illico On Demand is where you can watch movies. This service gives you access to channel 900. • Thousands of free titles Resume viewing a movie or a show that you paused. press up to four times to increase the fast-forwarding speed To stop watching content To skip back a chapter from 1 to 9 To skip forward a chapter from 1 to 9 For further information. Handy buttons for when you use illico On Demand: To access illico On Demand To resume viewing content you paused To pause To rewind. In fact. available the day they are released on DVD/Blu-ray • On-demand channels like The Movie Network. whenever you want.com/terminal-support. 23 .tv or illico mobile. shows. illico On Demand offers the widest range of content (in French and in English).tv and illico mobile at any time. Disney Junior. Plus. HBO. visit videotron. either on your TV (channel 900) or via illicoweb. You’ll find: • A wide range of on-demand HD movies on channel 900 • Movie premieres. illicoweb. in the comfort of your home. popular TV shows. press up to four times to increase the rewind speed To fast-forward. you only need to pay once for content you ordered.

visit videotron. Browse through the menus using and choose the category or the content that you’d like to see. please refer to the next page. 3. For further information. When you have selected content. You will need your PIN to confirm your order. you can choose between the following three options: Order. Press to go to illico On Demand. Automatic display Information regarding content 4. If you have any questions relating to Parental Control. it will be shaded. Press for each selection and press to return to the previous screen. press . Note: My Selection is a list of titles that you may want to watch at a later time and that you can add to as you browse the list of content by pressing . select My Selection in the illico On Demand main menu. The ordered title will be available for the period indicated on-screen and can be accessed from the Resume Viewing Content menu. Watch the Trailer or Add to My Selection. 5. a window will pop up on-screen asking you to choose the language in which you would like to view the content (FR / EN) and the viewing mode (HD or SD). Then. If an option is unavailable. When you are ordering content. To view this list.HOW TO RENT A MOVIE OR A TV SHOW 1. 24 . a window will pop up prompting you to create an Administrator PIN. If you did not create a PIN when you set up your terminal.com/terminal-support. 2. 6.

An Order PIN or Administrator PIN may be used to order content permitted by Parental Control. 3. You can disable the Controls and Limits by pressing . To configure the Parental Control settings. Using . Press . You will need your Administrator PIN.com/terminal-support. The time displayed beside each title indicates how much time you have left to watch the ordered content. 4. To exit illico On Demand. You will need your Administrator PIN to order content that is blocked by Parental Control. 3. If the Parental Control are active 1. select a title that you have already ordered. Search for content identified by this symbol: . press . select Resume Viewing. visit videotron. 25 . computer (via the Web). 2. 2. 5. please refer to the Controls and Limits section on page 38. 1. mobile or tablet.PARENTAL CONTROL Parental Control is a feature that should have been configured using the Quick-Start Wizard when you set-up your terminal. RESUME VIEWING CONTENT THAT YOU’VE PAUSED You can resume viewing an on-demand movie that you’ve paused on the screen of your choice: TV. For further information. Using .

grid. you can modify your preferences. From this menu. visit videotron.com/terminal-support. For further information.IllIco on deMand preferences When you browse the illico On Demand menus. please refer to the Application Preferences section on page 40. you can choose the display that you want (normal. you can access your preferences by pressing or by selecting Preferences from the home screen. list or carousel) using the button. Customizing Display Options When you consult available content in different sub-menus. like your language preference (FR/EN) or your viewing mode (HD or SD). 26 . View: Normal (default) View: Carousel View: List View: Grid For further information.

Press Order to access the content and enter your PIN. To order a film or event 1. 5. ii. To view orders 1. which you can order at any time via the Program Guide. 6.  You can view your orders by tuning in to any Pay-Per-View channel by pressing and selecting My PPV Orders. Select a time slot and scroll through the movies airing during this period. and from channel 750 onwards for high-definition programming. i. If you don’t have a PIN. Choose a title and press . select See Other Broadcasts to view a list of later broadcasts. Indigo: From channel 300 onwards for standard-definition programming. 27 . Orders are billed to you the following month. For more information on Indigo’s programming. and from channel 751 onwards for high-definition programming. Tune in to a Pay-Per-View channel. 4. visit canalindigo. If the content you selected is unavailable. Viewers Choice: From channel 350 onwards for standard-definition programming. Note: You can order movies up to four hours in advance. For further information.com/terminal-support. 2. 3. and events up to seven days in advance. Press Guide to view the Program Guide.com or tune in to channel 300 to watch the trailers. visit videotron.Pay-per-vIew (PPV) servIces Indigo and Viewers Choice air commercial-free movies and events. a pop-up window will prompt you to create an Administrator PIN.

Press . Select Cancel My Order and enter your PIN in the confirmation window. visit videotron. You can cancel your order from the My PPV Orders screen or by following the instructions below. To order content allowed by Parental Control. 2. 28 . You can disable your Controls and Limits settings by pressing . iii. For further information.To cancel an order You can cancel a Pay-Per-View order free of charge up to 15 minutes after the event or movie has started playing. 2. To cancel before the program begins: i. Press . ii. iii. Please refer to the Controls and Limits section on page 38. 1. you can use either your Order PIN or Administrator PIN. Press . 3. Select the channel and time slot where you placed your order. Select the channel and time slot where you placed your order. ii. To cancel up to 15 minutes after the program has begun: i. you will need your Administrator PIN. If the Parental Control are active: 1. To order content that is blocked by Parental Control. You will need your Administrator PIN. Select Cancel My Order and enter your PIN in the confirmation window. Parental Control Parental Control operate in conjunction with the Pay-Per-View function. iv.com/terminal-support.

manually record a show. You can even control live TV. Free yourself from TV schedules without ever missing your favourite TV shows.com/terminal-support. main Menu The HD PVR’s main menu lets you manage content that you’ve already recorded. visit videotron. HD PVR MAIN MENU For further information. manage your recordings and change your preferences. and content set to be recorded. 29 .HD PVR Take control of your TV experience with the HD PVR. and record two programs at once while you watch a third previously recorded show. Record content with just a one click. You can view your recordings and programmed recordings. and manage your recordings with ease.

The HD PVR’s buffer allows a recording to begin a few minutes (from 1 to 15 minutes) before the start of the program and to end a few minutes (from 1 to 15 minutes) after the program has ended. play a recording. A buffer is an area of memory that temporarily stores data. 2. • Upcoming recordings: Allows you to view a list of your future recordings. You can also access this menu by pressing on your remote. • List of recorded shows: Allows you to view your recordings. For further information. modify a recording and block a recording that was not filtered by Parental Control. i. 30 . select what you’d like to do.com/terminal-support.To access the HD PVR menu 1. stop a recording. . Use to select HD PVR and press 3. Press to go to the main menu. Next. • PVR Management: Allows you to see the available disk space. • Manual recording: Allows you to manually record within a specified time slot. and to run the Free Up Disc Space function. • Preferences: Allows you to modify your HD PVR’s buffer settings and recording storage time. You’ll therefore never miss the recording of a show or movie whose time of broadcast does not coincide with the time indicated on the Program Guide. visit videotron.

the status bar will automatically appear at the bottom of the screen and indicate how far along the show is in terms of its playback and broadcast. To fast-forward. visit videotron. After an hour. press up to four times to increase the rewind speed. The HD PVR’s buffer memory allows you to rewind tuned in to it. 31 . Thanks to its built-in hard drive. To skip back a few seconds. To save these shows. you have to record and save them by pressing . you can resume watching a show from where you paused it. press up to four times to increase the fast-forward speed. This allows you to pause. Useful keys  To pause a show for an hour maximum. To view a list of your recordings. a channel up to one hour before you Recorded shows stored in the buffer memory will be erased as soon as you change channels or turn off the HD PVR. To pause/stop a show you’re watching. To skip forward a few seconds. To resume viewing in real time. To resume viewing.com/terminal-support. the HD PVR stores the images broadcasted on the channel you’re watching in a buffer memory. For further information. HOW TO CONTROL LIVE TV When you press on one of the buttons mentioned above. rewind or resume viewing a live show. To instantly record a show. To rewind.LIVE TV CONTROL Time shiFting allOWs YOu tO cOntrOl the shOW YOu are Watching as it airs.

Select Repeat Recording to record the TV show you are watching every time it airs. visit videotron. Select Record this Episode to record only the episode you are watching. press at any time during its broadcast. 2. Record the TV program you are watching. The HD PVR will display the choices available to you. 3. For further information. Press . If you are watching a TV program: i. press and select one of the following options: a. Manually record content within a specified time slot. ii.com/terminal-support. recording options and length of the storage period. no matter what day or time slot. ii. 3. and it will be recorded from the moment you started watching it. Select Record Series to record the TV show you are watching every time it airs. 32 . refer to the Manage Your Recordings section on page 34.RECORD A TV PROGRAM Three ways to record a TV program: 1. c. 2. Note: To learn how to change the recording frequency. Program the recording of a TV show via the Program Guide. Select Record Once to record only the TV show you are watching. Recording the TV program you are watching If you have been watching the TV program from the beginning. 1. Establish the recording frequency. 4. To modify the recording criteria mentioned above. If you are watching a series: i. b. Repeat (or not) the recording. Establish how long you’d like the recording(s) to be stored for.

Select Record this Episode to record only the episode you are watching. To modify the recording criteria. no matter what day or time slot. 33 .com/terminal-support.* and select the desired option. Select Record Series to record the TV show you are watching every time it airs. If your want to record a TV show: i. press . visit videotron. Use to select HD Video Recorder (PVR). Internet and mobile telephone services. 4. 3. 5. The title of the programmed recording will be displayed in a red box in the Program Guide. 4.tv or your Videotron mobile phone when you are away from home. 2. For further information. The HD PVR will display the options available to you. Press to go to the main menu. ii. You can then watch your favourite shows on your HD PVR when you get back. 3. Select Repeat Recording to record the TV show you are watching every time it airs. If you want to record a series: i. *You must be subscribed to Videotron’s digital TV. Manual recording within a specified time slot To record all TV shows within a specified time slot: 1. ii. Fill out the required fields to program the recording. if this option is available to you. Select a title that you would like to record and press . 2. 6. press Remote Recorder You can program your HD PVR to record TV shows via illicoweb. Select Record Once to record only the TV show you are watching. save or delete a recording that is underway.Programming a recording via the Program Guide To program the recording of shows you don’t want to miss before they air: 1. Press . Modifying an ongoing recording while you watch it To stop. Use to select Manual Recording.

press to pause or press to go back to the beginning or delete the title. MANAGING YOUR RECORDINGS This section will show you how to view the content you recorded and how to manage the recording space on your hard drive.com/terminal-support. In the event that you are not there to resolve it. While it is playing. previouslyrecorded show. For further information. visit videotron. If you have not finished watching the recorded content. select a title and press .MANAGING RECORDING CONFLICTS The HD PVR allows you to record two TV shows at once while you watch a third. In the event that the HD PVR detects three recordings occurring at once. 3. 2. 34 . NOTE: Suspending a recording allows you to cancel the recording of one episode in a recurring program. Play recorded content 1. a pop-up window will ask you to resolve the scheduling conflict. return to current programming by pressing twice. the problem will be stored and the HD PVR will prioritize the recording of series and movies. Press .

use the Free Up Disc Space function. 2. please refer to the Connect Your Terminal section on page 8. 4. Press to go to the main menu. 2.com/terminal-support. Deleting recordings 1. 2. and then select Suspend. To block a recording: 1. Press and select the title you wish to block. 3. Press and select the title you wish to delete. Use to select the recording that you’d like to modify or delete. visit videotron.Blockong recorded content Turning on Parental Control will prevent the user from viewing recordings based on age. explained on the following page. Please note that a cable connection is not required. Use to select Upcoming Recording and press . 3. Deleting and modifying upcoming recordings 1. To delete multiple recordings. 35 . Getaway function Bring your HD PVR along with you to access your recorded TV programs. Modify or Delete. Press and use to select Block Manually. Enter your Administrator PIN. For further information. Use to select Delete and press . Use to select HD Video Recorder (PVR) and press . To connect the terminal to a TV.

and vice versa. 3.Managing YOur hard disc The HD PVR has a storage capacity of 500 GB. Picture in Picture (PiP) Picture in Picture (PiP) is an exclusive feature of the HD PVR that allows you to watch two shows at once. To activate the PiP feature . Use to select PVR and press . Press to move content in the main screen to the PiP screen.com/terminal-support. allowing you to store up to 280 hours of standard-definition content or up to 55 hours of high-definition content. Press to modify the PiP screen display or to change the screen’s position. Use to select PVR Management and press . 3. or to go to the Program Guide. Press 2. Press again to close the PiP feature. 1. 1. 36 . while the Free Up Disc Space function lets you free up space on your hard drive when you need to. Press to change channels on the main screen. For further information. 2. visit videotron. Use to select Free Up Disc Space and follow the instructions on-screen. The PVR Management function allows you to evaluate the amount of available disc space on your hard drive. 4. 4. 5. Press to go to the main menu.

1. Display the widget bar when the terminal is turned on: Choose whether or not you want the widgets to be displayed when the terminal is turned on. such as language. Postal code: Enter your postal code to receive geo-located information. 37 . and Accessibility features like Closed Captioning. Press to go to the main menu. you can modify the following settings: a.com/terminal-support. you can access the General Settings. your postal code and the widgets’ display. a. Press 2. Application Preferences d. Use to go to the main menu. Application Preferences for the TV and terminal. Equipment Settings (please refer to page 16) e. General Settings b. Language: Choose the language in which you’d like the illico TV new generation interface to be displayed. Administrator PIN and Parental Control settings. 1. It shows you how to configure the device’s General Settings. Use . c. d. Equipment Settings. like language (FR/EN). b. Controls and Limits c. For further information. to select General Settings and press . to select Settings and press . 2. as well as launch the Quick-Start Wizard. the Viewing Controls and Limits. visit videotron. In this menu.SETTINGS In this menu. Accessibility General settings General Settings allows you to modify your basic preferences. Quick-Start Wizard: This is a configuration guide that appears when the terminal is turned on for the first time.

Press to go to the main menu. while Controls and Limits restrict viewing times. Controls and Limits allows you to: • Manage Parental Control • Block content depending on the age of the user (8+. Next.COntrOls and limits This menu allows you to modify Parental Control. 5. select Controls and Limits and enter your PIN in the window that pops up on-screen. restrict access to certain content and create or modify your PINs. a pop-up window will prompt you to create an Administrator PIN. Select Modify Controls and Limits by pressing 4. 3. 16+. and block channels and users’ access to settings. Parental Control block content that is inappropriate for viewers under a certain age. ACCESSING CONTROLS AND LIMITS It’s important to have activated an Administrator PIN via the Quick-Start Wizard. select Enable/Disable Controls and Limits. If you haven’t done this already. 2.com/terminal-support. visit videotron. Use to select Settings. Note: There is a difference between Parental Control and Controls and Limits. . You can also choose to suspend Controls and Limits for a limited period of time. For further information. 18+) • Block certain channels • Block adult content • Block viewing times • Protect the settings on your terminal • Protect the recordings on your HD PVR • Manage your PINs Manage Parental Control via the main menu 1. 13+. Next. Next. 38 . 16+ or 18+). select Enable/Disable Controls and Limits and choose the appropriate age group (8+. 13+.

you can also: 1. 2.com/terminal-support. or via the Program Guide. 3.Manage Parental Control settings and Block a Channel From the Modify Controls and Limits menu. visit videotron. Add viewing restrictions based on the time of day. 39 . For further information. Protect your settings. 6. Hide adult content. Establish for how long the PIN will be able to unblock the channel. 4. 5. SHORTCUTS: You can suspend Parental Control and block or unblock a channel by pressing during a broadcast. Protect the recordings on your HD PVR. Select the channels you want to block by using the Restricted Channels feature.

You must be subscribed to Videotron’s Call Display service. Shortcut Menu. it’s normal that black bars border the left and right sides of the screen.com/terminal-support. visit videotron. An HD TV features a wide screen with a 16:9 aspect ratio. • Program Guide and TV: To modify which channel comes on automatically when you turn on your TV.e. Accessing the Application Preferences: 1. 40 . set your display preferences for the Program Guide or set the viewing mode. to select Application Preferences.). For further information. Use to go to the main menu. manage your favourite channels. illico On Demand. TV Caller ID. Programming Guide.APPlicatiOn PreFerences Configure your Application Preferences (i. • Viewing Mode: The terminal allows users to change the viewing mode according to their preferences. on your TV screen. Full or Zoom) allow you to display the content you’re watching in proportion to your screen. that can display HD content. Press 2. etc. You can then browse through the menu and modify the following applications: • Caller ID: Allows you to see the number of the person calling you. 4:3 16:9 The viewing modes (Normal. to select Settings. Use 3. Program Guide. When an HD TV displays SD content.

such as the order in which your selections are displayed. refer to the illico On Demand Preferences section on page 26. For display preferences.com/terminal-support. the display language (FR/EN) and the content format (HD/SD). Press or Zoom. up to three times for the picture to change to the desired mode: Normal. For further information.Modifying the viewing mode while watching TV 1. and how long your recordings are stored for. visit videotron. • Shortcut Menu: To enable or disable the shortcut menu or delete available options (the Program Guide and illico On Demand cannot be removed from the Shortcut Menu). • HD PVR: To modify your HD PVR’s buffer settings. 41 . Full • illico On Demand: To modify your preferences.

Press to go to the main menu. Audio accessibility • SAP: Second or third alternative audio track. you can watch it in the language of your choice. Digital closed captioning mode • Digital Source 1 is the standard closed captioning channel. Use to select On/Off and press . It features an abridged version of the actors’ dialogue as well as important aural indications. Use to select Accessibility and Closed captioning. Closed captioning for the hearing impaired Closed captioning is the audio portion of a TV program. • Digital Source 2 is the recommended option in terms of language selection. 4.com/terminal-support. Use to select Settings. Press to go to the main menu. i. • Digital Source 3 to 6 are options to come. CC6. displayed as subtitles. For further information. Configuring closed caption settings (Closed captioning must be active) to select the style of subtitles (customized. CC5. Closed captioning channels: CC1. 3. CC4. Audio Accessibility: Allows you to change the audio track (SAP mode). Press configured the display. 2. CC3. When a show is broadcasted in SAP mode. • Audio description display (On/Off): Refers to an additional audio track that allows blind and visually impaired people to hear a description of what is happening on-screen. Once the user has 1. Closed captioning: Allows you to modify closed captioning options. 42 . Use to select Settings and press . you can modify the characters that appear on-screen. Activating Closed captioning 1. Closed captioning is intended for people who have trouble hearing. 2. CC2. automatic). 3. Use to select Accessibility and press . ii.AccessiBilitY This menu lets you configure your preferences in terms of audio accessibility and closed captioning for the hearing-impaired. Modifying audio accessibility and closed captioning settings 1. visit videotron.

restart the terminal as indicated above. Instead. but the TV screen is blank. unplug the power supply cord. Set your TV to the right input using the remote control it came with. reboot the terminal by unplugging the power supply cord and plugging it back in. If the problem persists. or contact Technical Support at 1-877-380-2611. Can I program my remote control to my TV? Yes.FREQUENTLY ASKED QUESTIONS NOTICE: The first step in resolving problems related to the illico TV service is to reboot the terminal. please contact Technical Support at 1-877-380-2611. The sound cuts out or the picture breaks up on my terminal. as well as at support.videotron. To reboot the terminal. My terminal is not working. If the problem persists. by setting it to either Input 1. or HDMI 1. press on your remote control and select Help. 2 or 3.e. 43 . visit videotron. For further information. Rest assured—your terminal settings. 2 or 3. it’s important to let your TV know the one you’re using. Where can I learn more about illico TV’s Program Guide. as well as the recordings on your HD PVR will remain intact. blurry or snowy.com/terminal-support. To access the Help Portal via the illico TV main menu. it may be that your TV is not compatible with the terminal’s HDMI port. then plug it back in again a few seconds later. What do I do? Make sure the terminal is turned on and that you followed the steps for activating (on page 4) and connecting (on page 8) the terminal.com. use the component cable that came with the terminal and follow the connection procedure on page 8. blue. This is where you’ll find instructional videos and answers to the most frequently asked questions. Please follow the programming procedure on page 14. Component 1. What do I do? Once you’ve made sure that the HDMI cable is properly plugged into the terminal. i. If the problem persists. or my TV screen is black. Because your TV has multiple inputs. Wait a few minutes before turning the terminal back on. 2 or 3. I plugged in my terminal with an HDMI cable. What do I do? Reboot the terminal by unplugging the power supply cord and plugging it back in. menus and applications? You can access our Help Portal from the main menu.

Why is the sound on my TV so low? Your terminal’s Volume function controls the strength of the audio signal emitted by the terminal.com/terminal-support. Select Application Preferences. Select Settings. If this is the case. I can’t control the terminal’s volume with the remote control. please refer to the Equipment Settings section on page 16. and bring the sound back. you’ll have free. ii. To prevent this. temporary access to several channels that aren’t necessarily part of your TV package. is it normal that I can access channels that are not included in my TV package? Yes. press the VOL+ button on your terminal. 44 . the signal it sends to the TV is equally low. You will have to program your remote control to your TV by following the instructions on page 14. Next. we suggest that you program your remote control to your TV by following the instructions on page 14. and then program the terminal so that you can only control the volume on your TV. v. To do this. When the terminal’s volume is low. If this is the case. Is this normal? In order to provide you with the highest level of sound quality. However. and now the sound isn’t working. Press to go to the main menu. you’ll be able to access the channels included in your TV package on the business day following the activation date. For further information. This will disable the “Mute” function. visit videotron. iii. Once you have activated your terminal. Select TV and Program Guide. the volume controls on the terminal are disabled when the latter is connected with an HDMI cable. I programmed my remote control. Is it normal that broadcasts on certain channels don’t fill the screen? Yes. some shows airing on HD channels are broadcast in standard definition. As a result. Channels where the picture does not fill the screen are standard-definition channels. select the Viewing Mode that you want. iv. The only channels that broadcast full screen are HD channels (channels after channel 600). After activating my terminal. What should I do? You may have activated the terminal’s “Mute” function while programming the remote control by pressing OK/SELECT and MUTE. How can I switch to full screen mode when I’m watching a channel that’s broadcast in standard definition? • Manually: The button on your remote control allows you to stretch the picture or to zoom in and get rid of the black bars that border the left and right of the screen when you’re watching a channel in standard definition. • Automatically: You can program the terminal so that it automatically modifies the picture by following the instructions below: i. you will only be able to control the volume on your TV.

You can reach a representative Monday–Friday from 7:30 a.com/terminal-support.m. we invite you to visit the illico TV Help Portal. You can reach a representative 24 hours a day.com/terminal-support or to contact Customer Service.m. we invite you to contact Technical Support. visit videotron.. 45 . to 10 p.m. to check out instructional videos at videotron. and on Sundays from 9 a. Montreal: 514-841-2611 Quebec City: 418-842-2611 Saguenay: 418-543-4611 Outaouais Region: 819-771-2611 Elsewhere in Quebec: 1-877-380-2611 For further information.CUSTOMER SERVICE AND TECHNICAL SUPPORT CustOmer Service For further information. on Saturdays from 8 a. Montreal: 514-281-1711 Quebec City: 418-847-4410 Saguenay: 418-545-1114 Outaouais Region: 819-771-7715 Elsewhere in Quebec: 1-888-433-6876 TECHNICAL SUPPORT For problems of a technical nature.m. to 8 p. to 8 p.m. 7 days a week.m.

10179.com/terminal-support. 10030. 11661.10054 Harvard .10180 Crosley . 11911. visit videotron. 10216.11623 Apex Digital .10046 JBL .10876.11531. 11671. 10280. 10056. 11517. 11933 JVC .10180 Anam .10178.10180 Cyberhome .10180. 10381.10032. 10463. 11101 Hyundai . 12340. 11935. 10451. 10050. 11326. 12014.10360 GPX . 10171.11366 Haier .10812. 10046.10019 Dell . 12167 Gibralter . 11675. 12466 CXC . 12413 Aurora Systems . 11748 Hallmark . 12087 Epson . 10069.11565 Digital Lifestyles . 10183. 11919. 12513. 11944. 11089.10171. 12338.10017. 11738 Audiovox . 10159 Fujitsu . 11926 Goodmans . 10236. 12314 12315. 10890 11217. 10158.10794 Cytron . 11603. 10846. 12089 Hitachi .11007 Brockwood .10873 Admiral . 11423. 11909 Daytron . 12347. 11032.11200.11996 Digistar . 10462. 10008 Anam National . 10003.11984 Coby .10180 Classic . 10701. 11822 Disney . 11219. 10056. 11207.11783 Hannspree . 10169.10003 Abex .11309 C&M . 10016 HP .10236. 10066. 10280. . 11907. 10282. 11204. 11689. 12560 Commercial Solut.10178 Hanns.10611. 11286.10180 Brillian . 10875. 10043. 12008 Funai .10735 Electroband . 11684.11422.10180 Craig . 11688. 10038. 11326. 11299. 11672 Element . 10623. 10002 Emprex .10000. 11892. 10702. 10021.10886. 11290 Erae . 10039 CTX . 11783 Harley Davidson . 10002. 11089.10891 Aiko . 11765 Encross . 12345.10801 Aventura .10849. 11690. 11589. 11823. 11963. 11929. 11963. 11963 Futuretech . 10183. 11935 Byd:sign .10003 Astar . 11935 Claritone . 11676.10737. 12306. 11660. 11294 I-Inc . 11868. 11756 GE .10047. 11089.10451. 10817 10842.10032 Accurian .10060.11222 ESA .10092 Aiwa . 11474 Envision . 11904.10360 Gradiente . 11616.10056 Contec . 12087. 11660. 10409.10700. 12256 Jensen . 10282.10030 Carver .10017 iRIS .11034. 46 .12189 IX . 11009.10161 AOC . 10409. 11570. 10186 Carnivale . 10092.10145. 10154.10463.10171. 10186. 11913.G . 10783. 11365.11755. 12183 Emerson . 10036. 10067. 12359 GFM . 12344.10765 Cinego . 11933 Adventura . 10179 Advent .10145.11986 Citizen . 11937.10747. 10030.10279. 12479 Aomni .10054 Initial .10046 Aftron . 10180. 10181. 10179. 10032. 11686. 11661 10019. 12017.11755.11746 iLo . 10056. 12232 Alaron . 10813.10054.10700 Cadia .10178.10392 Grunpy . 10185. 10561 11669. 10039. 11766. 10179 H & B . 10182. 11385.12049.10000 JCM .11283 Candle . 10802. 10003.10030. 11314. 11665. 10029. 10178. 10053. 11178 Delta .10217. 10019 Go Video . 10186. 10329 Celebrity .10216 Kawasho .10000. 10182. 10135. 10095. 10765.10747 Dynex . 11655 A-Mark . 12402.11765. 12002. 11831 GoldStar .10179. 10092. 10672. 11284. 11991. 11088. 11952. 11205 CCE . 10004. 10027. 12152 Dumont .10000. 10003. 10052.11264. 10185 Electrograph . 10173. 10463.11538.10052 KDS . 10019. 11001. 10151. 12014.10030. 10171. 10426 11905.10054 JCB . 11922.12189. 11963.10185 Clarion . 11990 Infinity .11665. 12352. 11929. 10054 Crown . 12167. 11623 Electrohome .10748. 11769. 10019.12049.10171 Axion .10180. 10216 Albatron . 11315 Bradford . 10731 Kamp .11494. 10098. 10096. 11911. 10308 Kaypani .10463.10177 America Action .10055. 10843 Ambassador .10180. 12397 Archer . 10279.11369 Denon . 10171. 10178. 10036. 11672.10030. 10051. 10092.11603.10761. 11951.11687. 11590.10019. 10511 Diamond Vision .10700 Curtis . 12348 12351. 10180. 11385. 11080.11687 For further information. 10003.10154. 10879. 12417 Inteq .10154.10093.10171 Belcor .10749 Concerto .10017. 11570 11670.11803 Action .10043. 10227. 11365. 11463 Eiki .10877 Janeil . 10451.10180 Gateway . 10171 11034. 10030. 12326.10000 Changhong . 11944. 10180. 10217. 11101 Hisense .10180. 10009.11864.10761. 10180. 10016 BenQ . 10451. 10179. 10030. 11665 Dwin .10019 Broksonic . 11955 Akai . 10160. 10039. 11963 Fisher . 10091 10672. 11665. 10019 Durabrand . 10177.10019 Bell & Howell .11394.LIST OF REMOTE CONTROL PROGRAMMING CODES TV Codes 3M . 11909. 10463.10463.11326 Daewoo . 11326. 11990 Insignia .10158.11122. 11904 Harman/Kardon . 10768.11348.10179. 10068 Hewlett Packard . 10817. 10038.11032. 11394.10748. 11088. 11692. 11803. 11745. 10713. 11362. 10815. 10046 10056. 10170 Casio . 10097.11494.10047 Compaq . 11905.

10765. 10110.10451. 10217. 10230.10018 NTC . 10036. 11530. 10482.11755. 11911. 11394. 10029.10046 Supreme . 10179. 12117. 10019. 11665. 10030. 12372. 10039. 11262.10179 Techview . 10381. 10843 Motorola .10180 Optimus . 11089. 10092. 11924. 11240 Onwa .10183.10054. 10020 Symphonic . 11591 Norwood Micro .10150. 11685. 11276. 11904.10093.KEC . 12183.10154.11493 Naxa . 10856. 11920. 10166. 11217. 11291. 10054. 12002. 10700. 10019.10632. 10031. 10178.10847. 10019. 10154. 10003. 10157. 11327. 10171.11200 Quasar . 11959. 11570. 10386. 10019.11904 Thomson .11474 Petters . 11991. 11762. 11931. 11265.11454. 10765.11454. 10019. 10056. 11394.10250. 11969 RCA .10060. 10186.10051. 11911. 10100. 10177 TNCi .com/terminal-support. 10381. 10096. 10024.10171 SSS .10250.11665.10136 Logik . 10032. 11661. 10039. 10039 Prism .10056. 11797 Monivision . 11483. 10051 Technol Ace .10030.10019 Signature .10887.10017. 11924.10178.11262. 10039.10000 SVA . 11483. 10149. 10162. 10137 Spectroniq . 10172 Planar . 11958. 11922. 11767. 10030. 10170.10178. 10612. 10054. 10056 Nakamichi .11320. 12066 For further information. 10135. 10016. 10155. 11892. 11101.11286. 11287. 11314. 11913. 10802.11523. 10056. 10039. 10814. 10039. 11483 Kreisen . 11240 Tandy . 11661. 11935 Sanyo .11799 Solarism . 11913 Magnavox . 10060. 11907 Micro .11523 Philco . 10463.10250 Maxent .11907 Majestic .11864. 10096. 10148. 11919. 10166. 12372.10092 NuVision .10019 Scotch . 10056 Tera . 10030. 11463. 11919.10781 KMDS . 10865 11314. 12063.10093 Shogun .10180. 10019 Samsux . Sampo . 11665. 11828.12183 Nikko . 10312 Telefunken . 10702. 10484. 10180. 10865. 10046 Knoll Systems . 11866. 10150. 12337 Superscan . 11831.10093. 10747. 10054.10185 Totevision . 11935. 10171.11687 Pulsar . 11907 Sceptre . 10219. 10019 Starlite . 10165 RevolutionHD . 10093. 11922. 10466.10748.10051 Proscan . 10186.10003. 10028. 10877. 11348 Optonica . 10747 MAG . 10038. 10185. 11969 Park . 10707. 10178. 10278. 11341. 11525.10039 Sansui . 10766.10209.10054. 10054. 10178. 10011. 11924.10250.11457. 11360.10156. 10093. 11286. 11944.10017 Toshiba . 10254. 10032.10154.12434. 11670. 11723.11250.10054. 10217 NAD . 10178. 10187. 10179. 12002. 10179. 10871.11480. 10154.11623 Rhapsody . 10019 KLH .10430 Norcent .10837. 10052. 11265. 11031 Luxman .11222 Pyle . 11766.12051. 10250. 10232. 10179. 10844. 10153. 11565. 10092. 12026 NetTV . 10056.10180. 11963. 10054. 10054.11603. 11314. 11939 Kost . 11913 Syntax . 10000.10030. 11757 MB Quart . 10030. 10171. 12076 Sony . 10180. 10178. 10179. 10056. 11934 LiteOn . 11385. 47 . 10051.11657 Olevia .11868 Megatron .10180. 11144. 10216 Runco . 10146. 11945. 10032.11687 Squareview .10093. 10592. 10018 Realistic . 11990 Minutz . 11288.10186. 10030.11713. 11326. 11947. 10030. 10020. 11952 Soyo . 11377. 11599. 11365. 10747 Mintek . 10281.11454. 11907. 11769. 11962.10843 SunBrite . 11286.10021 Mitsubishi .11420.10180. 10019. 10768.10180 Studio Experience . 11665. 11597. 10150. 10587. 10179. 10165 Orion . 11905. 10030.10178 Scott . 12746. 11959. 10824. 10187 Skyworth . 10080. 10491 Sharper Image . 11286. 10165. 10096. 10466 Protron .12104 PDI .10810. 10051.10016 Marantz .10017. 10030. 10030. 10178.10039 Trical . 11503.10003. 10019. 11924 Optoma . 11323 Proview . visit videotron. 11931. 10178. 10767 Kloss . 11963 Sylvania . 10019 Pvision .10748. 12337 Scimitsu .11031. 10060.10178.11904 Loewe . 11904. 11178. 10020 Magnin . 10185. 10217. 12256 Proton . 10187.11678 Magnasonic . 10145. 10171. 10016.10030. 11925 Soundesign . 10030. 10159. 11457. 10865. 10098.10700.10056 LXI . 11756 Technics . 10003 Memorex . 11944. 11830. 10864. 11291. 10154. 10047. 10051. 11474 KTV . 11866. 11826. 11926 MGA . 11670. 11714. 11597 Samsung . 11316. 10039. 11637.10236. 10039. 10038. 10704. 10329. 11343. 10032. 10747.10088 Lloyd’s . 11144. 10036. 10092 Niko . 11919. 10019. 10019. 11963 Philips . 11385 Portland . 11990. 10017. 11953. 11262 Simpson . 10051. 10039 Pioneer .10463. 12006 Tosonic . 11929.11998 NEC .11262. 10427.11950 Sheng Chia . 11714. 11060. 10060.11423. 11198. 11530.10093.10800.11581 Noblex . 10030. 11590. 10090. 10024. 10056. 10056 Teknika .11394. 11296 Noshi . 12597 Pilot . 12597.10878. 10178. 10178.10093 MTC . 11831 Spectricon . 10442. 10019.12278 Konka . 11797. 11711 Sharp .11320.10236. 10183. 10135. 10165. 10003.10702. 10178. 11929 Panasonic . 12447 Matsushita .10180 Kenwood .10047. 10173. 11911.11755. 10463. 10028. 11400.10024.10031 Thomas . 10150. 10309. 10171. 11361. 10091. 10017. 11744. 11365. 10156. 11385. 11963. 10088. 11913. 10154. 11755. 10216 Multitech . 10030. 10798. 10690. 10019. 11892. 10051. 12004 Techwood . 11913. 10187. 10036. 10155. 10165. 10185. 10704. 10180. 10872.10047.11220 Sole .10156.10178. 10014. 12120. 10016 Signet . 11328. 10280 LG . 11623. 10587.11276. 10179. 11435. 10036. 11904. 10587.10157 TruTech . 10186 Sova . 01944 Supre-Macy . 10218 Tatung . 11904. 10331. 10706. 10226. 10161. 11366.11496 Polaroid . 10028.11436 Midland . 10036. 10003. 10107. 11369.11746. 10052. 12932.11755 Nexus Electronics . 10024. 10030.11610. 11687.10016 Luce . 12147. 10386. 10065. 11538.10180.10047.11610.10876. 10638. 10625 TMK .

30892.30765 NAD .30331 Kenwood .11758. 32169 Velodyne .30321 NAT .31994 Bose .30321 Sonance . 10797. 10019. 10857. 32134. 10885. 31462. 32879 Naim . 31934.30031 Halcro . 11330.30552 Nakamichi .30269 Marantz . 11661. 12087 Viking . 11365. 11811.31934.10003 Audio Amplifier Codes Accuphase .11381.30356 Krell . 31802 Linn . 10030.31568 Russound . 10797 Zenith .31438.31100 Aiwa .10391.30078 Goldstar . 30269.30269 Cinema Sound .com/terminal-support.30395.10046.32359 Cal. 11909.30765 Adcom . 30321. 31995. 32138 Mark Levinson . 10092.31963 Optimus .10178.30078. 10017.31873 Sansui . 30300.30165 Magnavox .11365 Yamaha .31742 Anthem . 30220.30406 Altec Lansing .30269 Philips .30264 Nuvo .30606 Gateway . 11911. 11929 Zonda . 30133.30160. 11265.32562 NEC . 10864. 12104. 10019.11286 Vector Research . 11684.10890.32220 Aragon .30269 Logitech . 30143.31908 Forte . 11282. 12014. Audio Labs .30246.11423.31621 GE . 10463. 10160. 11627.31098 Cambridge Audio .10053 Video Concepts . 31932 Polk Audio . 10178.31461.10030. 31769 Soundesign . 32706 Elan .30013.31767.30647 Emotiva .30892. 32242. 10864.11865 VEOS . 11217.31982 Carver . 32008 RCA . 10312 Viore . 32198 Harman/Kardon . 10145. 30504. 11365.30160 Classe .31592 Lenoxx .10030 Venturer .11336 Vizio . 31915.30689. 32245 Pass Labs .31851. 12293 White Westinghouse 10463. 30269 Pioneer . 31892. 11909 WinBook .30331 Yamaha .32433 Sony .32333 For further information.31837.Audio 31963 Bryston . 10036 Viewsonic . 11904. 32463 Left Coast . 30106 JVC .30300 Denon . 10047.10156 Westinghouse .31851.30251 Mondial .10054 Vidtech .11007 Victor . 11661. 30269. 11577.10098 Vidikron . visit videotron. 11756 Waycon . 10016.10027 US Logic . 48 .11207. 32243 Primare . 10885. 11742.31881 Bladelius .11755. 10000.TVS . 11503 Wyse .31561 Lexicon . 30211 Technics .30892. 12087 Visart .30674 Breath . 10885. 11578. 30300 Panasonic .30300 Regent . 31853.10451. 31926. 32854 Curtis Mathes .10463 Ultra . 30815. 32592 ZVOX .30308.30354.31408 Luxman . 11323 Universal . 30521 Parasound . 32405 Macintosh .39765 Arcam .30892.30308. 30521 Thule Audio . 10889.30382 Acurus .31145.31941 Victor .

49 . 31416. 31254.Audio-Video Amplifier Codes ADA .31023.32026 Fisher .30701. 31531. 32294 Aiwa .30195 Regent . 32611 Realistic .31254 Quasar . 30639. 30531. 31226.30224.31189. 31913. 31251. 31374.30195 Myryad .31189 Audiovox .31077 Amphion Media .30195 Zenith . 32169.30163. 31074 Anthem .30039. 31430.31437 Lexicon . 31567. 30186. 31935 Polaroid .31635 Vizio . 31567 GE . 31423. 31459.31910 Thorens . 32169 Sonic Blue . 31545. 31989.30797 JVC . 30891. 31459. 30531. visit videotron. 31412.31532 GPX . 31957 Modulaire .31801 Initial .31563. 30008. 31528.31426 Insignia . 31269.31389. 31511.30219. 31469.30186. 31723 Sherwood . 31513. 31901 NAD .30042. 32175. 31131. 31388. 31774 Arcam . 30346. 31409.31389. 32451 Optimus . 31624.31308. 31382.31076 LG .31869 Saba .32018.31030. 30531.30039 RCA .30531 Carver . 31269. 30042. 31176. 31384. 32216. 31801 Sharp . 31933 Cambridge Sound . 30186. 30195.31023. 30176. 30463.31289. 30135.32061. 30630. 30670. 31298.31231 Sony . 31841.31250 Denon .31023. 32197. 32264 Sherwood Newcastle 31567.31443 Koss .31390 B & K . 30158. 31409.30531 Adcom . 32256 Audiologic . 32676 Liquid Video . 31984. 31831. 31622. 31266 Pioneer . 31476. 31952 Sharper Image . 32442 Jamo .31257. 31495. 31971. 32246 Philips .31563.31405.32857. 30502. 32311. 32127 Criterion . 32443 Hitachi .30195 Magnavox . 31293. 32929. 31390. 31514 Marantz . 31546. 31558. 31913. 30039. 31509.31189. 31077. 31992 Bose . 32668 Teac . 31298 iSymphony . 30186 KLH . 31074 Oritron . 30463 Gateway .31508.31189.31759. 31751 Nova .31289 MCS .31517 Yamaha . 32255. 30771. 32169. 32297 Capetronic . 32475 Soundesign .31295. 30797. 30309. 30097. 31548. 31596 Daewoo .31231 Apex Digital . 31555. 32414 Emerson . 32247. 30176. 31658. 31428 Klipsch . 31633. 31517.com/terminal-support.31313.31393. 31722.31646 Audiotronic . 31269.31805. 30360 Casio .31189 Mitsubishi . 31893.31379 Go Video .31189. 32230. 32258.31497 Lloyd’s . 31411. 31931.31839. 30531. 30367. 31512 Alco .31634 Norcent . 30042. 31652. 31477.31390 Victor . 30077. 32150 Polk Audio .31805. 31966.31390.31609. 32966 Integra . 30491. 32126.30110. 31641 Akai . 31889.32509 Onkyo . 31289 McIntosh . 31653. 31074. 31390.31519 Samsung . 30189.32597 AMC .31420 Curtis . 30840. 30346 Micromega . 30360. 31905. 30208.31497 Lasonic .31189. 31518. 2471 Yorx . 31253.31497 Panasonic . 31360. 30042. 30376. 30135.31313.30074. 31089.31385. 32002. 31615 AMW . 31758. 31331. 31375. 31306. 32041.31352 Coby . 30189. 30176. 32309 Nakamichi . 30531. 31868 Sansui . 32363 Technics . 30189.30320.31564 JBL . 31532.30195 Classic .31718 Kenwood .31389 Nuvo . 31633 Thomson .31517. 31074.30670 Spherex . 31615 Anam . 30189.31370. 31077.30062. 31518.31390 Altec Lansing .31751 Niro . 32467. 30039.31389. 31801 Garrard .30074 Vivid . 30039. 31524.31437 Rio . 31549. 30273.31927 Stereophonics . 31869 Sonic Frontiers .31023 Sunfire .30857. 30801.31189. 31751. 31316. 31524. 31089. 31676 Parasound .31383.31229.31798 Lenoxx . 31503.30346 Sanyo . 30391.31293.30110. 31642 NexxTech . 30820.31189 Venturer . 31276.30616. 31907. 31676 KEF . 30391. 32261. 31308.30195 Clarinette . 31953.31313. 32472. 31306 Jensen .31946 ADC . 31609. 31652 For further information.32604 Harman/Kardon . 32279.30424. 32455.32967. 32270 Proscan .

Do not place the terminal on a wet surface. • Do not place the terminal on a bed. OBJECT AND LIQUID ENTRY Do not expose the terminal to humidity. books or any other objects. • Lay the terminal on a stable surface that’s able to support its size and weight. Only plug the terminal into an outlet that has the same voltage and frequency as those indicated on the label. 50 . or a magnetic/static cleaning device.com/terminal-support. sofa. POWER SUPPLY CORD PROTECTION Arrange all power supply cords so that people cannot step on them. Do not overload electrical outlets or extension cords. For further information. or spill liquids on or near the device. lamps. POSITIONING AND VENTILATION The terminal has openings for ventilation that protect it from overheating. POWER SOURCES A label on the terminal indicates the correct power source for the terminal. Pay particular attention to cords that exit the terminal and those that are plugged in to other equipment or an electrical outlet. • Avoid obstructing these openings and do not place other equipment. Never push objects into the terminal’s openings. rug or similar surface. including televisions. Do not place it in an enclosure such as a bookcase or equipment rack. as this may damage them. Unplug the terminal and clean it with a damp cloth. or close to a radiator or heat register. Do not place objects on or against the cords. visit videotron. unless suitable ventilation is provided. Do not open the cover of the terminal. on the terminal. ACCESSORIES AND CLEANING Only use Videotron-recommended accessories. Do not use a liquid or aerosol cleaner. as this can result in a fire or electric shock.SecurIty Please read these rules for safe operation before connecting your terminal. as they may touch dangerous voltage points or cause short-circuits that could result in a fire or electric shock.

This plug will fit into an outlet only one way. • Liquid enters the unit. Caution! To prevent electric shock. For further information. insert the plug’s wide prong into the outlet’s wide slot. To benefit from the extended warranty. your warranty will be void. If the plug is polarized. Refer all servicing to a certified Videotron technician. If you open the cover. If you are unable to insert this plug fully into the outlet. contact an electrician to replace your obsolete outlet. Service should be referred to a certified Videotron technician when any of the following occurs: • There is damage to the power supply cord or plug. Properly ground the unit by inserting the plug into a grounded electrical two-socket outlet. The terminal will then be covered for a total of five years after the activation date. • The unit exhibits a distinct change in performance.com/terminal-support. you must purchase it in the 30 days following the service activation date. EXTENDED WARRANTY To give you greater peace of mind. or there is exposure to rain or water. 51 . • It does not operate properly (the instructions describe the proper operation). SERVICING The terminal comes with a basic 36-month warranty. • A heavy object falls on the unit or you drop the unit or damage the cabinet.GROUNDING The terminal has a two-prong plug. visit videotron. Videotron gives you the opportunity to extend your warranty for another two years. it will have one wide prong and one narrow prong.