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Kaspersky PURE

User Guide
APPLICATION VERSI ON: 2.0

Dear User! Thank you for choosing our product. We hope that this document will help you in your work and will provide answers regarding this software product. Attention! This document is the property of Kaspersky Lab ZAO: All rights to this document are protected by the copyright laws of the Russian Federation and by international treaties. Illegal reproduction and distribution of this document or parts hereof result in civil, administrative or criminal liability by applicable law. Reproduction or distribution of any materials in any format, including translations, is allowed only with the written permission of Kaspersky Lab. This document, and graphic images related to it, may only be used for informational, non-commercial, and personal purposes. Kaspersky Lab reserves the right to amend this document without additional notification. You can find the latest version of this document at the Kaspersky Lab website, at http://www.kaspersky.com/docs. Kaspersky Lab shall not be liable for the content, quality, relevance, or accuracy of any materials used in this document for which the rights are held by third parties, or for any potential or actual losses associated with the use of these materials. Document revision date: 23.12.2011 © 2012 Kaspersky Lab ZAO. All Rights Reserved. http://www.kaspersky.com http://support.kaspersky.com

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CONTENT
ABOUT THIS GUIDE .....................................................................................................................................................6 In this Guide .............................................................................................................................................................6 Document conventions .............................................................................................................................................7 SOURCES OF INFORMATION ABOUT THE APPLICATION .......................................................................................9 Sources of information to research on your own ......................................................................................................9 Discussing Kaspersky Lab applications in the forum .............................................................................................. 10 Contacting the Sales Department ........................................................................................................................... 10 Contacting the Technical Writing and Localization Department by email ............................................................... 10 KASPERSKY PURE .................................................................................................................................................... 11 What's new ............................................................................................................................................................. 11 Distribution kit ......................................................................................................................................................... 11 Main functions and applications .............................................................................................................................. 12 Service for users..................................................................................................................................................... 14 Hardware and software requirements ..................................................................................................................... 15 INSTALLING AND REMOVING THE APPLICATION .................................................................................................. 16 Installing the application ......................................................................................................................................... 17 Step 1. Finding a newer version of the application............................................................................................ 17 Step 2. Verifying that the system satisfies the installation requirements ........................................................... 18 Step 3. Selecting the type of the installation ..................................................................................................... 18 Step 4. Reviewing the License Agreement ....................................................................................................... 18 Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 18 Step 6. Searching for incompatible software ..................................................................................................... 19 Step 7. Selecting the destination folder ............................................................................................................. 19 Step 8. Preparing installation ............................................................................................................................ 19 Step 9. Installing ............................................................................................................................................... 20 Step 10. Completing installation ........................................................................................................................ 20 Step 11. Activating the application .................................................................................................................... 20 Step 12. User registration ................................................................................................................................. 21 Step 13. Completing activation ......................................................................................................................... 21 Updating a previous version of Kaspersky PURE ................................................................................................... 21 Step 1. Finding a newer version of the application............................................................................................ 22 Step 2. Verifying that the system satisfies the installation requirements ........................................................... 22 Step 3. Selecting the type of the installation ..................................................................................................... 23 Step 4. Reviewing the License Agreement ....................................................................................................... 23 Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 23 Step 6. Searching for incompatible software ..................................................................................................... 23 Step 7. Selecting the destination folder ............................................................................................................. 24 Step 8. Preparing installation ............................................................................................................................ 24 Step 9. Installing ............................................................................................................................................... 24 Removing the application ....................................................................................................................................... 25 Step 1. Saving data for future use..................................................................................................................... 25 Step 2. Confirm removal ................................................................................................................................... 26 Step 3. Removing the application. Completing removal .................................................................................... 26

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USER GUIDE

APPLICATION LICENSING ......................................................................................................................................... 27 About the End User License Agreement ................................................................................................................ 27 About the license .................................................................................................................................................... 27 About the activation code ....................................................................................................................................... 28 About the volunteering of information ..................................................................................................................... 28 PERFORMING COMMON TASKS .............................................................................................................................. 29 How to activate the application ............................................................................................................................... 30 How to purchase or renew a license ....................................................................................................................... 30 What to do when the application's notifications appear .......................................................................................... 31 Identifying and resolving security issues................................................................................................................. 32 Updating application databases and modules ........................................................................................................ 33 Scanning critical areas of your computer for viruses .............................................................................................. 34 Running a full scan of your computer for viruses .................................................................................................... 34 Scanning a file, folder, disk, or another object for viruses ...................................................................................... 35 What to do if you suspect that an object is infected with a virus ............................................................................. 36 Restoring an object that has been deleted or disinfected by the application .......................................................... 39 What to do if you suspect your computer of being infected .................................................................................... 40 What to do with a large number of spam messages ............................................................................................... 42 Scanning the computer for vulnerabilities ............................................................................................................... 42 What to do if you have doubts about the safety of an application ........................................................................... 42 Checking application reputation ........................................................................................................................ 42 Using the application in Safe Run mode ........................................................................................................... 43 Protecting private data against theft ....................................................................................................................... 45 Protection against phishing ............................................................................................................................... 45 Protection against keyloggers ........................................................................................................................... 46 Password protection ......................................................................................................................................... 47 Adding account data for automatic login ..................................................................................................... 48 Sending data to another user securely ........................................................................................................ 49 Using a portable version of Password Manager .......................................................................................... 50 Data Encryption ................................................................................................................................................ 52 File Shredder .................................................................................................................................................... 54 Unused Data Cleaner ....................................................................................................................................... 55 Privacy Cleaner................................................................................................................................................. 57 How to back up data ............................................................................................................................................... 59 Protecting access to Kaspersky PURE settings with a password ........................................................................... 60 Restricting computer and Internet usage by different users ................................................................................... 61 Pausing and resuming computer protection ........................................................................................................... 62 How to view the report on computer protection ...................................................................................................... 63 Managing the protection of home network computers remotely ............................................................................. 64 Restoring default application settings ..................................................................................................................... 64 Moving application settings to Kaspersky PURE installed on a different computer ................................................ 67 Creating and using Rescue Disk ............................................................................................................................ 69 Creating a Rescue Disk .................................................................................................................................... 69 Booting the computer using the Rescue Disk ................................................................................................... 71 CONTACTING TECHNICAL SUPPORT ...................................................................................................................... 72 How to obtain technical support .............................................................................................................................. 72 Technical support by phone.................................................................................................................................... 72 Obtaining technical support via My Kaspersky Account ......................................................................................... 72

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74 Sending data files ..................................................................................................................................................................................................................................................................... 86 TRADEMARK NOTICES ....................................................................................................................... 74 Creating a trace file ................................................................................................................................................................................................................................................................................................................................................ 87 5 .................................................................................................... 73 Creating a system state report ........................................................................ 75 AVZ script execution ............................................................................................................................................................................... 77 KASPERSKY LAB ZAO ........ 86 INDEX .............................................................................. 85 INFORMATION ABOUT THIRD-PARTY CODE ....................................CONTENT Using a trace file and AVZ script ............................................................................................ 76 GLOSSARY .............................................................................................................

.................................... know how to work with email and the Internet....... handle the main techniques specific for that system............. and use Kaspersky PURE............ 7 IN THIS GUIDE This Guide comprises the following sections........ IN THIS SECTION In this Guide ......... Application licensing This section provides information about general terms related to the application activation.... 6 ....................................... For proper use of Kaspersky PURE............... Kaspersky PURE This section contains a description of the application's features and brief information on the application's functions and components.. 6 Document conventions ....................... Read this section to learn more about the purpose of the license agreement....... Provide a readily searchable source of information for questions related to operation of Kaspersky PURE.... activate............... Installing and removing the application This section contains step-by-step instructions for application installation and removal....... The section provides information about the hardware and software requirements that a computer must meet to support installation..... Describe additional sources of information about the application and ways of receiving technical support..... You will find out what the distribution kit includes and which services are available to registered users of the application........ABOUT THIS GUIDE This document is the Kaspersky PURE User Guide.................. ways of activating the application.......... you should be acquainted with the interface of the operating system that you use........... Performing common tasks This section contains step-by-step instructions for performing typical user tasks that the application provides................. Sources of information about the application This section describes sources of information about the application and lists websites that you can use to discuss the application's operation........ This guide is intended to:    Help you install.......................................... and the license renewal... license types...........

DOCUMENT CONVENTIONS The text herein is accompanied by semantic elements that should be given particular attention – warnings.. Table 1. Glossary This section contains the list of terms used in the document and their definitions.. Index This section allows you to quickly find required information within the document. failures in equipment operation or operating system problems.. 7 . Information about third-party code This section provides information about the third-party code used in the application. recommendations. Example: .. We recommend that you use. DESCRIPTION OF DOCUMENT CONVENTION Warnings are highlighted in red and boxed. Document conventions SAMPLE TEXT Note that. Examples are given on a yellow background under the heading "Example".. or important special cases in operation of the application. examples. specific values for settings. Notes are boxed. Warnings provide information about possible unwanted actions that may lead to data loss. Kaspersky Lab ZAO The section provides information on Kaspersky Lab ZAO. Applications This section provides information that complements the document text..ABOUT THIS GUIDE Contacting Technical Support This section provides information about how to contact Technical Support at Kaspersky Lab. Document conventions are used to highlight semantic elements. Trademark notices This section lists the owners of third-party trademarks that are used in this document. Notes may contain useful hints. Document conventions and examples of their use are shown in the table below. hints.

8 . are set off in bold. with angle brackets omitted. and buttons. Press ALT+F4. the corresponding value should be inserted. Names of keyboard keys appear in bold and are capitalized. menu items. The following types of text content are set off with a special font:  Text in the command line Specify the date in dd:mm:yy  Text of messages that the application displays on screen format.. Instead of a variable.USER GUIDE SAMPLE TEXT Update means. such as entry fields. Names of keys that are connected by a + (plus) sign indicate the use of a key combination. Introductory phrases of instructions are italicized and are accompanied by the arrow sign. Click the Enable button.  Data that the user must enter. The Databases are out of date event occurs. Names of application interface elements. To configure a task schedule: Enter help in the command line The following message then appears: DESCRIPTION OF DOCUMENT CONVENTION The following semantic elements are italicized in the text:  New terms  Names of application statuses and events.. Press ENTER. Those keys must be pressed simultaneously. <User name> Variables are enclosed in angle brackets.

........................................................................ 10 Contacting the Technical Writing and Localization Department by email ....... depending on the issue's level of importance and urgency................. 10 Contacting the Sales Department ............... IN THIS SECTION Sources of information to research on your own .. 10 SOURCES OF INFORMATION TO RESEARCH ON YOUR OWN You can use the following sources of information to research on your own:     Application page at the Kaspersky Lab website Application page at the Technical Support website (Knowledge Base) Online help Documentation If you cannot find a solution to your problem on your own................com/kaspersky-pure) you can view general information about the application.................. 9 ............. we recommend that you contact Kaspersky Lab Technical Support (see section "Technical support by phone" on page 72). On this page (http://www... its functions and features............... You can select the most suitable information source......... There you can purchase or renew the application......kaspersky.......... Application page at the Kaspersky Lab website The Kaspersky Lab website features an individual page for each application..................SOURCES OF INFORMATION ABOUT THE APPLICATION This section describes sources of information about the application and lists websites that you can use to discuss the application's operation..............com contains a link to the eStore.............................. 9 Discussing Kaspersky Lab applications in the forum ...............................................................kaspersky......................... Application page on the Technical Support website (Knowledge Base) The Knowledge Base is a section of the Technical Support website which contains recommendations on how to work with Kaspersky Lab applications.. The page http://www........................................................... The Knowledge Base contains reference articles that are grouped by topic............... You must have an Internet connection to use the sources of information on the Kaspersky Lab website....

The document also describes the application interface and suggests ways for solving typical user tasks while working with the application. you can discuss it with the Kaspersky Lab experts and other users in our forum (http://forum.com).kaspersky. and use the application. CONTACTING THE SALES DEPARTMENT If you have any questions on how to select. DISCUSSING KASPERSKY LAB APPLICATIONS IN THE FORUM If your question does not require an immediate answer. if you would like to leave feedback. Documentation The Kaspersky PURE user guide provides information about how to install. Context help contains information about each Kaspersky PURE window and tab: a listing and description of application settings and related tasks. CONTACTING THE TECHNICAL WRITING AND LOCALIZATION DEPARTMENT BY EMAIL If you have any questions about the documentation. recommendations. please contact our Technical Documentation Development Group. 10 . By sending a message with your question by email. and use the application. For example. The service languages are Russian and English. configure.USER GUIDE On the application page in the Knowledge Base (http://support. They also may contain Technical Support news. activate. or renew the application.kaspersky. create new topics. purchase. you can contact our Sales Department specialists in one of the following ways:   By calling our HQ office in Moscow by phone (http://www. Articles may provide answers to questions that apply both to Kaspersky PURE and to other Kaspersky Lab applications.com/contacts). leave your comments. Online help The online help of the application comprises context help files. you can read articles that provide useful information. In this forum you can view existing topics. and answers to frequently asked questions on how to purchase. install.com/pure).kaspersky.

.................... You will find out what the distribution kit includes and which services are available to registered users of the application........... The section provides information about the hardware and software requirements that a computer must meet to support installation.................. You only need to set the container password.... You can now select one of the predefined control templates for each user of the computer or configure Parental Control manually................................................ 12 Service for users .. The logic of managing Quarantine and Backup has been modified: they are now shown on separate tabs and perform different functions.......kaspersky......................................................................com............... IN THIS SECTION What's new .................... heuristic analysis is used regardless of whether or not heuristic analysis is enabled for Web Anti-Virus................................ 15 WHAT'S NEW Kaspersky PURE provides the following new features:     An improved interface of the Kaspersky PURE main window........................KASPERSKY PURE This section contains a description of the application's features and brief information on the application's functions and components.. Now you can access application functions quickly.............. 11 Distribution kit..... Distributed via stores of our partners.......... 14 Hardware and software requirements ...................... When creating a task.............. You can now check the reputation of applications and websites using information contributed by users worldwide (conditional on participation in Kaspersky Security Network)............. You can additionally enable heuristic analysis for Web Anti-Virus to scan websites for phishing threats....... Parental Control settings have been simplified........... 11 .......................... While pages are scanned for phishing threats.................................................... 11 Main functions and applications ..................... Distributed at online stores of Kaspersky Lab (for example........................ a preinstalled container with standard settings is available immediately after Kaspersky PURE installation................................... http://www.................................................................................... For the convenience of data encryption.......................... you can now select one of the predefined templates or configure it manually....    DISTRIBUTION KIT You can purchase the application in one of the following ways:   Boxed............ The Backup Task Creation Wizard has been improved................. in the Store section) or via partner companies............................................................ At the online store.........................................

continuously remains in the computer's RAM. In addition to the constant protection provided by the security components. the distribution kit contains the following items:    sealed sleeve with the setup CD. such as configuring Microsoft® Internet Explorer® or cleaning up the traces of user activity in the system. Information that is required for activating the application will be sent to you by email after your payment has been received. Every type of threat is handled by an individual protection component (see the description of components in this section). Kaspersky PURE intercepts each attempt to access a file and scans the file for known viruses. and spam and other unsolicited information. and their settings can be configured. Computer Protection Protection components are designed to protect the computer against known and new threats. A copy of the file will be saved in Backup. Comprehensive protection means computer protection. and scans all files being opened. for example. Different functions and protection components are available as part of Kaspersky PURE to deliver comprehensive protection. Mail Anti-Virus 12 . The content of the distribution kit may differ depending on the region in which the application is distributed. it will be deleted. The component starts upon startup of the operating system. The file can only be processed further if the file is not infected or is successfully treated by the application. license agreement. saved. When the safety of any application raises doubts. we recommend that you regularly scan your computer for viruses. Certain specific tasks that need to be performed occasionally can be performed with the help of additional tools and wizards. MAIN FUNCTIONS AND APPLICATIONS Kaspersky PURE provides comprehensive computer protection. or for other reasons. please contact the Sales Department. they can be run in a safe environment. network attacks. because of a low security level set. This is necessary in order to rule out the possibility of spreading malicious programs that have not been discovered by protection components.USER GUIDE If you purchase the boxed version of the application. fraud. or moved to Quarantine. If you purchase Kaspersky PURE at an online store. To keep Kaspersky PURE up to date. If a file cannot be disinfected for any reason. as well as remote management of Kaspersky PURE on all network computers. The following protection components stand guard over your computer in real time: Described below is the logic of operation of protection components in the Kaspersky PURE mode recommended by Kaspersky Lab specialists (that is. you copy the application from the website of the store. data protection and user protection. which contains application files and documentation files. Components can be enabled or disabled independently of one another. you need to update the databases and software modules used by the application. or launched on your computer and all connected drives. brief User Guide with an activation code. File Anti-Virus File Anti-Virus prevents infection of the computer's file system. For detailed information about how to purchase the application and what is included with the distribution kit. which stipulates the terms on which you can use the application. with default application settings).

Anti-Banner Anti-Banner blocks ad banners on websites and in application interfaces. The component protects information that comes to your computer via IM protocols. Anti-Phishing Anti-Phishing checks web addresses against lists of malicious and phishing websites. Network Monitor Network Monitor is designed for monitoring network activity in real time. and IM Anti-Virus. IM Anti-Virus ensures safe operation of various applications for instant messaging. Application Control Application Control logs the actions performed by applications in the system. Network Attack Blocker Network Attack Blocker loads at operating system startup and tracks incoming network traffic for activities characteristic of network attacks. So your computer is protected not only from known viruses. Web Anti-Virus also monitors all web traffic and blocks access to dangerous websites. Proactive Defense Proactive Defense allows to detect a new malicious program before it performs its malicious activity. The component's operation is based on monitoring and analyzing the behavior of all applications installed on your computer. All messages containing spam are marked with a special header. unauthorized access or theft.KASPERSKY PURE Mail Anti-Virus scans incoming and outgoing email messages on your computer. Anti-Spam Anti-Spam integrates into the mail client installed on your computer and scans all incoming email messages for spam. Data Encryption and Password Manager features are designed to protect data against loss. Depending on the actions being performed by applications. This component is built into Web Anti-Virus. delete them automatically or move them to a special folder). Firewall Firewall ensures security for your work in local networks and on the Internet. The component filters all network activities using rules of two types: rules for applications and packet rules. IM Anti-Virus IM Anti-Virus ensures the safe use of Internet pagers. Web Anti-Virus Web Anti-Virus intercepts and blocks the execution of scripts on websites if they pose a threat. A set of rules is defined for each group of applications. On detecting an attack attempt. These rules manage the applications' access to various operating system resources. but from new ones as well that still have not been discovered. Kaspersky PURE blocks any network activity originating from the attacking computer that targets your computer. Anti-Spam. based on which group the component assigns them to. and manages the applications' activities. Kaspersky PURE decides whether an application is potentially dangerous or not. Backup 13 . Data protection The Backup. The email is available to the addressee only if it does not contain dangerous objects. You can configure Anti-Spam to handle spam messages in a particular way (for example.

configuration and use of the application by phone or via email Notifications about the release of new applications by Kaspersky Lab and of new viruses and virus outbreaks This service is provided to users who have subscribed to the email newsletter from Kaspersky Lab ZAO on the Technical Support website. phone and credit card numbers). which is saved in electronic mode. addresses. To access data in the encrypted container. Home Network Control allows starting virus scan tasks and update tasks for the whole network or for selected computers. Password Manager makes it possible to store different personal data in encrypted form (for example. Data Encryption allows creating special encrypted containers on the chosen drive. The Master Password lets you manage all of your website accounts. If necessary. it is recommended to use different user accounts on different websites and memorize user logins and passwords without writing them down. and configure Parental Control settings on all computers within the network immediately from your workspace. This ensures remote security management of all computers within home network. It also lets you view statistical reports on controlled user activity. according to a schedule. the required version of the saved file can be restored from the backup copy. 14 . For security reasons. The Backup function creates backup copies of objects in a special storage on the selected device. such as exposure to viruses or unauthorized alteration or removal by another user. In the system. To do so. user names. manage the backup copying of data. such containers are displayed as virtual removable drives. Password Manager can automatically fill in the fields of different website login forms. Password Manager The majority of online services and resources require users to register and enter login details. After running the task manually or automatically.USER GUIDE Data stored on a computer can be lost for different reasons. you should configure backup tasks. The vulnerability of one computer puts in jeopardy the whole network. Home Network Control Home network often comprises several computers. Storing data in an encrypted container provides this protection. you should regularly back up data. passwords. To avoid losing important information. you can benefit from the following services during the entire validity term of the license:    updates of the application databases and updates to the software package support on issues related to the installation. Data Encryption Confidential information. SERVICE FOR USERS By purchasing a license for the application. After you enter the Master Password. which makes it difficult to manage network security. you must enter a password. Parental Control Parental Control is designed to protect children and teenagers from threats related to computer and Internet usage. Advice on issues related to operating systems and third-party applications and technologies is not provided. Parental Control allows you to set flexible restrictions on access to web resources and applications for different users depending on their age. Data access is protected with a single Master Password. backup copies of selected files are created in the storage. requires additional protection from unauthorized access.

0. Microsoft Windows XP Professional x64 Edition (Service Pack 2 or higher):   Intel® Pentium® 800 MHz 32-bit (x86) / 64-bit (x64) processor or later (or a compatible equivalent). 15 . Microsoft Windows Vista Ultimate (Service Pack 2 or higher):   Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or later (or a compatible equivalent). your computer must meet the following requirements: General requirements:      600 MB free disk space on the hard drive (including 380 MB on the system drive). Microsoft Windows XP Professional (Service Pack 3 or higher). Microsoft Windows 7 Home Premium (Service Pack 1 or higher). Microsoft Windows Vista Home Premium (Service Pack 2 or higher). Microsoft Windows 7 Ultimate (Service Pack 1 or higher):   Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or later (or a compatible equivalent). 512 MB free RAM. Requirements for Microsoft Windows Vista® Home Basic (Service Pack 2 or higher)./ DVD-ROM (for installing Kaspersky PURE from the installation CD). Safe Run for Applications functionality is limited under Microsoft Windows Vista (64-bit) and Microsoft Windows 7 (64-bit). 2 GB free RAM (for 64-bit operating systems). Microsoft Windows® Installer 2. 1 GB free RAM (for 32-bit operating systems). 1 GB free RAM. Microsoft Windows 7 Professional (Service Pack 1 or higher). CD. Microsoft Internet Explorer 6. Microsoft Windows XP (64-bit) does not support Safe Run for Applications.0 or later. Requirements for the operating systems Microsoft Windows XP Home Edition (Service Pack 3 or higher). Internet connection (for activating the application and updating databases and application modules). Microsoft Windows Vista Business (Service Pack 2 or higher).KASPERSKY PURE HARDWARE AND SOFTWARE REQUIREMENTS For proper functioning of Kaspersky PURE. Microsoft Windows Vista Enterprise (Service Pack 2 or higher). Microsoft Windows 7 Home Basic (Service Pack 1 or higher). Requirements for Microsoft Windows 7 Starter (Service Pack 1 or higher).

................................................................................. 25 16 ..................................................................................INSTALLING AND REMOVING THE APPLICATION This section contains step-by-step instructions for application installation and removal........ 21 Removing the application ................................................................................................................................................ IN THIS SECTION Installing the application .................................................................... 17 Updating a previous version of Kaspersky PURE ................

............................................................................................ Selecting the type of the installation.................................. 20 Step 11.............. Kaspersky Security Network Data Collection Statement .......... To install Kaspersky PURE on your computer.................................. It is recommended that you install the new version of the application...................................................................................................... 21 STEP 1....... IN THIS SECTION Step 1.................... 19 Step 7........................ you will see a prompt to download and install it on the computer..... 18 Step 5..................................................... Reviewing the License Agreement.... Completing activation........................ 20 Step 12..................... Activating the application ........... Completing installation ................................................... The process of installing Kaspersky PURE from an installation package downloaded via the Internet is identical to that from the installation CD............................. Selecting the destination folder ......................... 18 Step 6................ run the setup file (a file with the *.................. If the update servers offer a newer version of Kaspersky PURE................................................................ click the Finish button......................................................................................................... 20 Step 10......................................... 19 Step 9........................... click the Cancel button.. 18 Step 3.......... FINDING A NEWER VERSION OF THE APPLICATION Before setup............................. 17 Step 2.............................................................................. Installing. To close the Wizard once it has completed its task......................... 21 Step 13............................................................................................. User registration.. Searching for incompatible software .... If the application is meant to protect more than one computer (with the maximum number of computers depending on your license)............................................ If it does not find a newer product version on the Kaspersky Lab update servers................... the Setup Wizard for the current version will be started.................................................................................................... because newer versions include more 17 .......INSTALLING THE APPLICATION Kaspersky PURE will be installed on your computer in an interactive mode using the Setup Wizard............. The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons................................................................................................ 19 Step 8................................. Finding a newer version of the application ........................................................... Preparing installation ............... 18 Step 4.......................... it must be installed identically on all computers.............................................. To stop the Wizard at any stage... Verifying that the system satisfies the installation requirements ....................exe extension) from the CD with the product........................ the Setup Wizard checks the update servers of Kaspersky Lab for a newer version of Kaspersky PURE..............................

Participation in the program involves sending information about new threats detected on your computer. the user is offered to specify the destination folder for the application (see section "Step 7. running applications. If the computer meets the requirements. the installer checks the operating system and service packs to make sure they meet the software requirements for product installation (see section "Hardware and software requirements" on page 15). the user is offered to remove them manually. while the old version is removed automatically. if necessary. STEP 2. product distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started automatically. Preparing installation" on page 19). If you decide to install the newer version. STEP 3. the application will be installed on your computer with the protection settings recommended by Kaspersky Lab experts. along with your system information. click the I agree button. If you cancel the new version download. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT At this step. REVIEWING THE LICENSE AGREEMENT At this stage. If you do not agree with the terms of the license agreement. the corresponding notification will be displayed on the screen. If such applications are located. and downloaded signed applications to Kaspersky Lab. please refer to its corresponding documentation.USER GUIDE enhancements that allow you to ensure more reliable protection of your computer. For a further description of the installation procedure for the newer version. If Kaspersky PURE of a previous version is among the detected applications. Additionally. you will be invited to participate in Kaspersky Security Network. the Setup Wizard for the current version will be started. all data that may be used by Kaspersky PURE (such as activation details or application settings) is saved and used during the installation. STEP 5. the installer checks for the presence of required software and the rights necessary to install applications. VERIFYING THAT THE SYSTEM SATISFIES THE INSTALLATION REQUIREMENTS Before Kaspersky PURE installation starts on your computer. SELECTING THE TYPE OF THE INSTALLATION At the stage of installation. click the Next button. Custom installation. We guarantee that none of your personal data will be sent. When this option is selected (the Change installation settings check box is cleared). Selecting the destination folder" on page 19) and. you may cancel application installation by clicking the Cancel button. 18 . to disable protection of the installation process (see section "Step 8. If any of the above-listed requirements is not met. Please read the agreement carefully. STEP 4. you should review the license agreement made between you and Kaspersky Lab. The application installation will go on. the user can select the preferred Kaspersky PURE installation type:  Standard installation. In this case (the Change installation settings checkbox is selected). the Setup Wizard looks for other Kaspersky Lab applications that may cause conflicts when used together with Kaspersky PURE.  To proceed with the installation. and if you accept each of its terms.

Selecting the type of the installation" on page 18). Any applications that Kaspersky PURE cannot remove automatically have to be removed manually. If such applications are detected. To install Kaspersky PURE into a different folder. click the Next button. *. :. ". specify the path to it in the entry field. 19 . If no such applications are detected. The installation process needs to be protected because the computer may be compromised by malware capable of preventing the installation of Kaspersky PURE.0 – for 32-bit systems. this step is skipped and the application is installed to the default folder. or click the Browse button and select a folder in the window that opens. the user is offered to select the destination folder for Kaspersky PURE. If you agree with all points of the statement. Click Next to perform custom installation (see section "Step 3. The following path is set by default:   <drive> \ Program Files \ Kaspersky Lab \ Kaspersky PURE 2. To proceed with the installation. STEP 8. Removal of incompatible applications requires rebooting the operating system. <drive> \ Program Files (x86) \ Kaspersky Lab \ Kaspersky PURE 2. or on virtual drives (drives created using the SUBST command). click the Full KSN Agreement button. In standard installation. To proceed with the installation.INSTALLING AND REMOVING THE APPLICATION Review the Kaspersky Security Network Data Collection Statement. their list is shown and the user is offered to remove them. SEARCHING FOR INCOMPATIBLE SOFTWARE At this stage the Setup Wizard searches the computer for installed applications that are incompatible with Kaspersky PURE. To read the complete version of the Statement. During standard installation. >. When carrying out the standard installation. You can view disk space information in the window that opens. ?.0 – for 64-bit systems. click the Install button. Selecting the type of the installation" on page 18). after which Kaspersky PURE installation will be resumed automatically. Selecting the type of the installation" on page 18). select the I accept the terms of participation in Kaspersky Security Network check box. STEP 7.  Click the Disk button to find out if there is enough disk space on the computer to install the application. The path to the installation folder cannot be longer than 160 characters or contain the special characters /. in the wizard window. SELECTING THE DESTINATION FOLDER This step of the Setup Wizard is performed only in case of custom installation (see section "Step 3. this step is skipped. Click OK to close the window. < and |. STEP 6. Keep in mind the following restrictions:  The application cannot be installed on network or removable drives. Application installation will continue. the Setup Wizard proceeds to the next step automatically. At this stage of installation. click the Next button. in the wizard window. PREPARING INSTALLATION This step of the Setup Wizard is performed only in case of custom installation (see section "Step 3.

STEP 9. Clearing this check box is recommended when installation of the application fails (for example. and click the Finish button. COMPLETING INSTALLATION This wizard window will inform you of a successful completion of application installation. 20 . To proceed with the installation. When the process reaches the installation preparation step. Selecting the type of the installation" on page 18). You will need an Internet connection to activate the application. current network connections are terminated. and select the Change installation settings check box during the installation type selection step (see section "Step 3. STEP 10. If an installation error occurs. Select this option and enter the activation code (see section "About the activation code" on page 28) if you have purchased a commercial version of the application. the Setup Wizard will prompt you to download Kaspersky Virus Removal Tool utility. After you finish working with the utility. Enabled protection of the installation process may be causing this failure.USER GUIDE Installation protection is enabled by default: the Protect the installation process check box is selected in the Setup Wizard window. abort installation. clear the Protect the installation process check box. click the Install button. When the application is installed on a computer running Microsoft Windows XP. after which installation of the utility starts automatically. this may happen during remote installation using Windows Remote Desktop). a special tool for neutralizing an infection. ACTIVATING THE APPLICATION Activation is a process of activating a license that allows you to use a fully functional version of the application for a certain length of time. In some cases. restart the installation process. Wait for it to complete. If you agree to install the utility tool. To run Kaspersky PURE. the Wizard will proceed automatically to the next step. In this case. If you have cleared the check box before closing the Wizard. make sure that the Run Kaspersky PURE check box is selected. You will be offered the following options of Kaspersky PURE activation:  Activate commercial license. The majority of terminated connections will be restored after a pause. you will need to run the application manually. due to malicious programs that prevent anti-virus applications from being installed on your computer. INSTALLING Installation of the application can take some time. the program will run automatically after you restart your computer. If the Run Kaspersky PURE check box is selected. you may need to reboot your operating system. Once the installation is complete. the Setup Wizard downloads it from Kaspersky Lab servers. If the Wizard cannot download the utility. you should delete it and restart installation of Kaspersky PURE. you will be asked to download it on your own by clicking the link provided. STEP 11.

If you have a current Kaspersky PURE license. specify your registration data in the corresponding fields and click the Next button. and receive the latest information about new products and special offers. Kaspersky PURE will be installed on your computer in an interactive mode using the Setup Wizard. you do not need to activate the application: the Setup Wizard will automatically retrieve Kaspersky PURE license details and use them during installation. click the Cancel button. it must be installed identically on all computers. Registered users are able to send requests to the Support Service and Virus Lab through My Kaspersky Account on the Kaspersky Lab website. Additionally. subscription status information is shown instead of the license expiry date. STEP 12. you need to upgrade the application to the new version of Kaspersky PURE.INSTALLING AND REMOVING THE APPLICATION  Activate trial license. Use this activation option if you want to install the trial version of the application before making the decision to purchase a commercial version. information about the license is provided: license type (commercial or trial). date of expiry. The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. COMPLETING ACTIVATION The Wizard informs you that Kaspersky PURE has been successfully activated. and number of hosts for the license.exe extension) from the CD with the product. click the Finish button. UPDATING A PREVIOUS VERSION OF KASPERSKY PURE If you have a previous version of Kaspersky PURE installed on your computer. STEP 13. You will be able to use the fully-functional version of the application for the duration of a term limited by the trial license. manage licenses conveniently. If you agree to register. Click the Finish button to close the Wizard. 21 . If the application is meant to protect more than one computer (with the maximum number of computers depending on your license). The process of installing Kaspersky PURE from an installation package downloaded via the Internet is identical to that from the installation CD. If you have activated the subscription. When activating the trial version. run the setup file (a file with the *. USER REGISTRATION This step is only available when activating the commercial version of the application. To close the Wizard once it has completed its task. it cannot be activated for a second time. To install Kaspersky PURE on your computer. When the license expires. To stop the Wizard at any stage. this step is skipped.

.......................... the Setup Wizard checks the update servers of Kaspersky Lab for a newer version of Kaspersky PURE............................. the Setup Wizard looks for other Kaspersky Lab applications that may cause conflicts when used together with Kaspersky PURE..................... the corresponding notification will be displayed on the screen..... 24 STEP 1..... For a further description of the installation procedure for the newer version........... 24 Step 9. 24 Step 8.... 23 Step 5........................................ while the old version is removed automatically... the Setup Wizard for the current version will be started... VERIFYING THAT THE SYSTEM SATISFIES THE INSTALLATION REQUIREMENTS Before Kaspersky PURE installation starts on your computer. If Kaspersky PURE of a previous version is among the detected applications............................................................ 22 Step 3....... the installer checks the operating system and service packs to make sure they meet the software requirements for product installation (see section "Hardware and software requirements" on page 15)........... 23 Step 4........ Preparing installation ....... STEP 2..... the Setup Wizard for the current version will be started................................ the installer checks for the presence of required software and the rights necessary to install applications................. Finding a newer version of the application ...... If such applications are located.................................................... If you cancel the new version download............................... Additionally................................... 23 Step 7........................ Selecting the type of the installation...................USER GUIDE IN THIS SECTION Step 1................................. because newer versions include more enhancements that allow you to ensure more reliable protection of your computer............................................................ Reviewing the License Agreement......................................................................... If any of the above-listed requirements is not met................ Verifying that the system satisfies the installation requirements ............ you will see a prompt to download and install it on the computer................. If it does not find a newer product version on the Kaspersky Lab update servers.... FINDING A NEWER VERSION OF THE APPLICATION Before setup.................... 23 Step 6................................. If the update servers offer a newer version of Kaspersky PURE.. 22 .......................... Installing.... It is recommended that you install the new version of the application...................... Searching for incompatible software .............................................................................................. product distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started automatically.............. Selecting the destination folder ................. all data that may be used by Kaspersky PURE (such as activation details or application settings) is saved and used during the installation...................... please refer to its corresponding documentation............ If the computer meets the requirements........................................................ the user is offered to remove them manually..... Kaspersky Security Network Data Collection Statement ................................................ 22 Step 2.............. If you decide to install the newer version....

Participation in the program involves sending information about new threats detected on your computer. click the Install button. and if you accept each of its terms. Click Next to perform custom installation (see section "Step 3. click the Next button. click the Full KSN Agreement button. SEARCHING FOR INCOMPATIBLE SOFTWARE At this stage the Setup Wizard searches the computer for installed applications that are incompatible with Kaspersky PURE. you should review the license agreement made between you and Kaspersky Lab. 23 . you will be asked to specify the destination folder into which the application should be installed (see section "Step 7. you may cancel application installation by clicking the Cancel button. Review the Kaspersky Security Network Data Collection Statement. along with your system information. To read the complete version of the Statement. STEP 5.  To proceed with the installation. the Setup Wizard proceeds to the next step automatically. If such applications are detected. If you agree with all points of the statement. If you do not agree with the terms of the license agreement.INSTALLING AND REMOVING THE APPLICATION STEP 3. If no such applications are detected. select the I accept the terms of participation in Kaspersky Security Network check box. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT At this step. Selecting the type of the installation" on page 18). you will be invited to participate in Kaspersky Security Network. and downloaded signed applications to Kaspersky Lab. the user can select the preferred Kaspersky PURE installation type:  Standard installation. running applications. STEP 6. The application installation will go on. Application installation will continue. click the Next button. Please read the agreement carefully. STEP 4. Custom installation. the application will be installed on your computer with the protection settings recommended by Kaspersky Lab experts. their list is shown and the user is offered to remove them. in the wizard window. SELECTING THE TYPE OF THE INSTALLATION At the stage of installation. REVIEWING THE LICENSE AGREEMENT At this stage. To proceed with the installation. We guarantee that none of your personal data will be sent. Any applications that Kaspersky PURE cannot remove automatically have to be removed manually. In this case (the Change installation settings box is checked). Selecting the destination folder" on page 19). after which Kaspersky PURE installation will be resumed automatically. click the I agree button. Removal of incompatible applications requires rebooting the operating system. When this option is selected (the Change installation settings check box is cleared). When carrying out the standard installation.

:. When the application is installed on a computer running Microsoft Windows XP. >. Keep in mind the following restrictions:  The application cannot be installed on network or removable drives. The majority of terminated connections will be restored after a pause. this step is skipped and the application is installed to the default folder. Selecting the type of the installation" on page 18). Restart the operating system after the application has been installed. To proceed with the installation. During standard installation. the Setup Wizard will prompt you to download Kaspersky Virus Removal Tool utility. <drive> \ Program Files (x86) \ Kaspersky Lab \ Kaspersky PURE 2. specify the path to it in the entry field. After you finish working with the utility. < and |. the Setup Wizard downloads it from Kaspersky Lab servers. To install Kaspersky PURE into a different folder. Click OK to close the window. a special tool for neutralizing an infection. the user is offered to select the destination folder for Kaspersky PURE. this step is skipped. INSTALLING Installation of the application can take some time. after which installation of the utility starts automatically. STEP 9.  Click the Disk button to find out if there is enough disk space on the computer to install the application. 24 . To proceed with the installation. At this stage of installation. If you agree to install the utility tool. STEP 8. due to malicious programs that prevent anti-virus applications from being installed on your computer. *. in the wizard window. SELECTING THE DESTINATION FOLDER This step of the Setup Wizard is performed only in case of custom installation (see section "Step 3.0 – for 32-bit systems. The following path is set by default:   <drive> \ Program Files \ Kaspersky Lab \ Kaspersky PURE 2. You can view disk space information in the window that opens. If an installation error occurs.USER GUIDE STEP 7. current network connections are terminated. Wait for it to complete. In standard installation. you should delete it and restart installation of Kaspersky PURE. ?. you will be asked to download it on your own by clicking the link provided. If the Wizard cannot download the utility. ". Selecting the type of the installation" on page 18). or click the Browse button and select a folder in the window that opens. click the Install button. PREPARING INSTALLATION This step of the Setup Wizard is performed only in case of custom installation (see section "Step 3. click the Next button. The path to the installation folder cannot be longer than 160 characters or contain the special characters /. or on virtual drives (drives created using the SUBST command).0 – for 64-bit systems.

........ Confirm removal......... Backup and Quarantine files – files scanned by the application and moved to Backup or Quarantine............ iChecker data – files containing information about objects that have been already scanned for viruses using the iChecker technology............................. By default... personal notes................ Storage (with backup copies) – backup copies of your computer files created using the Backup feature............ SAVING DATA FOR FUTURE USE At this stage the user can specify which application data has to be saved for future use during subsequent installation of the application (for example.. Saving data for future use ............................ Completing removal ................... To save application data for future use: 1... Kaspersky PURE can be removed using the Setup Wizard.............. You have to install Kaspersky PURE to be able to access these files...... Password Manager databases (for all users) – user accounts.......... Removing the application.. its new version).............................. 26 STEP 1...... 26 Step 3................INSTALLING AND REMOVING THE APPLICATION REMOVING THE APPLICATION Removing Kaspersky PURE will leave the computer and your personal data unprotected........................... in the Start menu select All Programs  Kaspersky PURE  Remove Kaspersky PURE........................ and business cards created using the Password Manager feature. When you delete Kaspersky PURE from the computer........ Encrypted containers (including data) – files moved to encrypted containers using the Data Encryption feature............................. IN THIS SECTION Step 1................... 25 Step 2...... 25 ..................       Application operating settings – configured application settings.......... bookmarks.......... Backup and Quarantine files will no longer be available............ the application is removed from the computer entirely..... Safe Run shared folder data – files saved during operation in Safe Run mode in a special folder that is also accessible in standard mode... Check the boxes for the data types you want to save:   Activation data – these details eliminate the need to activate the new application by letting you use the current license as long as the license does not expire before the next installation...... To run the Setup Wizard.

the user is required to confirm the intention to remove the application. Choosing not to reboot the computer will postpone the completion of the removal process until the operating system is rebooted or the computer is turned off and then turned back on. CONFIRM REMOVAL Because application removal jeopardizes the safety of the computer and personal data. the Setup Wizard removes the application from the computer. Operating system reboot is required during the removal process. STEP 3. Wait for the removal process to finish. COMPLETING REMOVAL At this stage.USER GUIDE STEP 2. REMOVING THE APPLICATION. Click the Delete button to do so. 26 .

............................. IN THIS SECTION About the End User License Agreement ..........   Assistance from Kaspersky Lab Technical Support..................... The number of devices on which you may use the application is specified in the End User License Agreement........................ you must abort the installation........... ABOUT THE LICENSE A license is a time-limited right to use the application................................. 28 About the volunteering of information .......... Read through the terms of the License Agreement carefully before you start using the application......................... The license is linked to a unique code for the activation of your copy of Kaspersky PURE....... 27 About the activation code .... and the license renewal... A valid license entitles you to the following kinds of services:  The right to use the application on one or several devices.................................................................... 27 About the license .......... It is deemed that you accept the terms of the License Agreement by confirming that you agree with the License Agreement when installing the application................................ license types......... Other services available from Kaspersky Lab or its partners during the term of the license (see section "Service for users" on page 14).................... Read this section to learn more about the purpose of the license agreement...................... 28 ABOUT THE END USER LICENSE AGREEMENT The End User License Agreement is a binding agreement between you and Kaspersky Lab ZAO............................. stipulating the terms on which you may use the application........................................ If you do not accept the terms of the End User License Agreement................................................................................. The following license types are provided:  Trial – a free license intended for trying out the application.........................APPLICATION LICENSING This section provides information about general terms related to the application activation............ You can review the terms of the End User License Agreement when installing a Kaspersky Lab application......... ways of activating the application.... The scope of services and application usage term depend on the type of license that is used to activate the application... granted under the End User License Agreement.. 27 ...........................

We recommend renewing the license before its expiration to ensure maximum protection of your computer against all security threats. the application continues to work in limited functionality mode.USER GUIDE Trial license usually has a short validity period.  Commercial – a paid license offered upon purchase of the application. the activation code is specified in the documentation or on the box containing the setup CD. Visit the website http://support.com for more details. If you have lost or accidentally deleted your activation code after the activation. you should purchase a commercial license. 28 . ABOUT THE ACTIVATION CODE Activation code is a code that you receive on purchasing the commercial license for Kaspersky PURE. information required to determine the reputation of URLs. This information does not contain any personal data or other private information.kaspersky. ABOUT THE VOLUNTEERING OF INFORMATION In order to increase the level of real-time protection. you should send a request to the Technical Support Service at Kaspersky Lab from My Kaspersky Account (see section "Obtaining technical support via My Kaspersky Account" on page 72). As soon as the trial license expires. you must renew your commercial license. The license period countdown starts from the date when you activate the application. To continue using Kaspersky PURE in fully functional mode. When the commercial license expires. You will still be able to perform virus scans and use all application components but only with databases installed before the license has expired. Kaspersky Lab protects any information received in this way as prescribed by the law. the validity period of the license starts counting down from the moment you have first applied the activation code. and statistical data for anti-spam protection. The activation code is a unique sequence of twenty digits and Latin letters in the format xxxxx-xxxxx-xxxxx-xxxxx. This code is required for activation of the application. accepting the terms of the License Agreement means that you agree to send information about checksums of processed objects (MD5). all Kaspersky PURE features are disabled. If you have purchased a license intended for the use of Kaspersky PURE on several devices. the activation code is sent to the email address that you have specified when ordering the product. you can obtain the activation code in one of the following ways:   If you have purchased the boxed version of Kaspersky PURE. in automatic mode. To continue using the application. If you have purchased Kaspersky PURE at an online store. Depending on how you purchased the application.

........................................... disk.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 32 Updating application databases and modules ...........PERFORMING COMMON TASKS This section contains step-by-step instructions for performing typical user tasks that the application provides......................................................................................................................................................................................... 60 Restricting computer and Internet usage by different users ................. 30 How to purchase or renew a license ........... 30 What to do when the application's notifications appear ...................................................................................................................... 61 Pausing and resuming computer protection .................................................................................................. 42 Protecting private data against theft ............................... 35 What to do if you suspect that an object is infected with a virus .. 39 What to do if you suspect your computer of being infected ..................... 33 Scanning critical areas of your computer for viruses .............................................................................. 62 How to view the report on computer protection ......................... 40 What to do with a large number of spam messages .................................................... 63 Managing the protection of home network computers remotely ..................................................................................................................................................................................................................... folder........................................................................................................................................................................................... 64 Restoring default application settings .................... 64 Moving application settings to Kaspersky PURE installed on a different computer ..................................... 59 Protecting access to Kaspersky PURE settings with a password ......................................................... 36 Restoring an object that has been deleted or disinfected by the application ......... 34 Scanning a file......................................... 42 What to do if you have doubts about the safety of an application .................................. 42 Scanning the computer for vulnerabilities............................... 67 Creating and using Rescue Disk ..................................... 34 Running a full scan of your computer for viruses ................. 69 29 ...... 31 Identifying and resolving security issues ............................. 45 How to back up data .................................................................................................................................................................................................................................................................. or another object for viruses ....................................................................................................................................................................................................................................... IN THIS SECTION How to activate the application .....................................................................................

Step 1. When your license expires. manage licenses conveniently. HOW TO PURCHASE OR RENEW A LICENSE If you have installed Kaspersky PURE without a license. Step 5. Entry of registration data Registered users are able to send requests to the Support Service and Virus Lab through My Kaspersky Account on the Kaspersky Lab website. Activating the application If the application activation has been successful. To run the Kaspersky PURE activation wizard. Requesting activation If the activation request is sent successfully. Step 3. You can do so by adding a reserve activation code without waiting for the current license to expire. 30 . Problems fixed successfully This Wizard window shows information on the activation results: the type of current license and it expiry date. When working with the application activation wizard. Step 4. the Wizard automatically proceeds to the next window. you should specify values for a collection of settings. Kaspersky PURE will be activated automatically with the extra activation code. Click the Enter activation code link in the bottom part of the main application window. If you did not activate the application during installation. and receive the latest information about new products and special offers.USER GUIDE HOW TO ACTIVATE THE APPLICATION You need to activate the application to be able to use its functionality and associated services. the Wizard automatically proceeds to the next step. Step 2. you can do so later. click the Activate the application button. You will be reminded about the need to activate the application by Kaspersky PURE messages appearing in the taskbar notification area. On purchasing a license. When the current license expires. you will receive an activation code that you have to use to activate the application (see section "How to activate the application" on page 30). you can renew it. you can purchase one after installation. perform one of the following:   Click the Please activate the application link in the Kaspersky PURE notice window that appears in the taskbar notification area. Click the Finish button to close the Wizard. Specify your registration data and click the Next button. Kaspersky PURE can be activated using the Activation Wizard. Entering the activation code Enter the activation code (see section "About the activation code" on page 28) in the corresponding field and click the Next button. In the Licensing window that opens.

2. you may receive the following types of notification:  Critical notifications – inform you about events of critical importance to computer security. 31 . 2. To add a new activation code: 1. In the window that opens. Click the License link in the bottom part of the main window to open the Licensing window. Click the License link in the bottom part of the main window to open the Licensing window. click the Buy activation code button. In the window that opens.PERFORMING COMMON TASKS To purchase a license: 1. the optimum option is the one recommended by Kaspersky Lab experts. Depending on how critical the event is. Kaspersky PURE then sends the data to the activation server for verification. the Wizard automatically proceeds to the next step. When you have finished with the Wizard. 5. 4. click the Buy activation code button. 3. such as detection of a potentially infected object or suspicious system activity. Windows of information notifications and pop-up messages are green-colored. WHAT TO DO WHEN THE APPLICATION'S NOTIFICATIONS APPEAR Notifications that appear in the taskbar notification area inform you of events occurring in the application's operation and requiring your attention. Information notifications – inform you about events of no critical importance to computer security. you should select one of the options that are suggested in the notification. The Application Activation Wizard opens. Important notifications – inform you about events of potential importance to computer security. If the verification is successful. Enter the activation code in the corresponding fields and click the Next button. click the Finish button. such as detection of a malicious object or dangerous system activity. Open the main application window. 3. Open the main application window. By default. The eStore web page opens where you can purchase a license. Windows of important notifications and pop-up messages are yellow-colored.   If a notification is displayed on the screen. Windows of critical notifications and pop-up messages are redcolored.

Figure 1. and red signals a serious threat to computer security. Red color indication of the main window 32 . yellow indicates protection-related problems. You are advised to fix the problems and security threats immediately.USER GUIDE IDENTIFYING AND RESOLVING SECURITY ISSUES Problems with computer protection are signaled by the color of the Kaspersky PURE main window (see figure below). The indicator changes color depending on the host protection status: green means that the computer is protected.

Figure 2. UPDATING APPLICATION DATABASES AND MODULES By default. An Internet connection is required to download updates from Kaspersky Lab servers.PERFORMING COMMON TASKS The Fix button (see figure above) is shown on the protection status indicator in the upper right part of the main application window when computer security is exposed to threats. If the server contains a fresh set of updates. Kaspersky Kaspersky PURE automatically checks Kaspersky Lab update servers for updates. You can check the status of protection on other computers in a home network by means of Home Network Control (see section "Managing the protection of home network computers remotely" on page 64). actions are listed that you can use to solve the problem. 33 . Clicking the Fix button opens the Security Problems window (see figure below). Security Problems window Protection-related problems are grouped by categories. Kaspersky PURE will download and install them in silent mode. which contains detailed information about the status of computer protection and ways to address the problems and threats detected. For each problem. You can run a Kaspersky PURE update manually at any time from the main application window or the context menu of the application icon in the taskbar notification area.

2. 2. Open the main application window. select the Scan section. To run an update from the main application window: 1. Click the Full Scan link to run a full scan. In the Critical Areas Scan section in the right part of the window.USER GUIDE To run an update from the context menu of the application icon in the taskbar notification area. Click the Scan link in the Computer Protection section to open the list of scan tasks. 3. RUNNING A FULL SCAN OF YOUR COMPUTER FOR VIRUSES During a full scan. SCANNING CRITICAL AREAS OF YOUR COMPUTER FOR VIRUSES A Critical Areas Scan involves scanning the following objects:     objects loaded upon system startup system memory disk boot sectors objects added by the user To start a Critical Areas Scan from the main application window: 1. In the left part of the window that opens. Kaspersky PURE scans the following objects by default:     system memory objects loaded upon system startup system backup hard drives and removable drives We recommend running a full scan immediately after installing Kaspersky PURE on the computer. click the button. To start a full scan from the main application window: 1. Click the Update link in the Computer Protection section to run the database update. 3. Open the main application window. select the Update item. in the context menu of the application icon. 2. Open the main application window and click the Computer Protection button. 34 .

select the Scan section. Open Microsoft Windows Explorer and go to the folder which contains the object to be scanned. DISK. 35 . Figure 3. from the main application window To start a virus scan from the object context menu: 1. Specify the object to be scanned in one of the following ways:  Click the specify link in the bottom right part of the window to open the Custom Scan window and select check boxes opposite the folders and disks that need to be scanned. 3. Context menu of an executable file To start scanning an object from the main application window: 1.PERFORMING COMMON TASKS SCANNING A FILE. 2. Right-click to open the context menu of the object (see the figure below) and select Scan for viruses. OR ANOTHER OBJECT FOR VIRUSES You can use the following methods to scan an object for viruses:   from the context menu of the object. In the left part of the window that opens. Open the main application window and click the Computer Protection button. 2. FOLDER.

b. Drag an object to scan into the dedicated area of the main window (see figure below). select an object to be scanned. by using the context menu for the file. Open the main application window and click the Computer Protection button. or another object for viruses" on page 35). Virus Lab specialists scan the object. perform the following: a. scan it using Kaspersky PURE (see section "Scanning a file. Send the object to Virus Lab. If it turns out to be infected with a virus. After the databases have been updated.  Click the Add link in the bottom left part of the window to open the Select object to scan window. Figure 4. If the application completes the scan and reports that an object is safe although you suspect the contrary. 36 . In the Select object to scan window that opens. To move a file to Quarantine from the Quarantine window: 1. Objects moved to Quarantine do not pose any threat to your computer. disk. you can perform any of the following operations:   Move the object to Quarantine. folder. You can move a file to Quarantine using one of two methods:   by clicking the Move to Quarantine button in the Quarantine window. they add the description of the new virus to the databases that will be downloaded by the application with an update (see section "Updating application databases and modules" on page 33). Kaspersky PURE will be able to identify and remove the threat. An area of the Scan section into which you should drag an object to scan WHAT TO DO IF YOU SUSPECT THAT AN OBJECT IS INFECTED WITH A VIRUS If you suspect that an object is infected.USER GUIDE If the window does not list an object that needs to be scanned.

PERFORMING

COMMON TASKS

2.

In the left part of the window that opens, click the Quarantine: <number of objects> link (see figure below).

Figure 5. Computer Protection window

37

USER GUIDE

3.

In the window that opens, click the Move to Quarantine button on the Quarantine tab (see figure below).

Figure 6. Quarantine tab

The standard file selection window opens. 4. Select the file you want moved to Quarantine and click Open.

To move a file to Quarantine using the context menu: 1. Open Microsoft Windows Explorer and go to the folder that contains the file that you want to move to Quarantine. Right-click to open the context menu of the file and select Move to Quarantine.

2.

To send an object to the Virus Lab: 1. 2. Go to the Virus Lab (http://support.kaspersky.com/virlab/helpdesk.html) request page. Follow the instructions on this page to send your request.

38

PERFORMING

COMMON TASKS

RESTORING AN OBJECT THAT HAS BEEN DELETED OR
DISINFECTED BY THE APPLICATION
Kaspersky Lab recommends that you avoid restoring deleted and disinfected objects since they may pose a threat to your computer. To restore a deleted or disinfected object, you can use its backup copy created by the application during a scan of the object. To restore an object that has been deleted or disinfected by the application: 1. 2. Open the main application window and click the Computer Protection button. In the left part of the window that opens, click the Quarantine: <number of objects> link (see figure below).

Figure 7. Computer Protection window

39

USER GUIDE

3.

In the Quarantine window that opens, on the Storage tab select the requisite file in the list and click the Restore button (see figure below).

Figure 8. Storage tab

WHAT TO DO IF YOU SUSPECT YOUR COMPUTER OF BEING
INFECTED
If you suspect that your computer has been infected, use the Microsoft Windows Troubleshooting Wizard to neutralize the consequences of malicious activity in the system. Kaspersky Lab recommends that you run the Wizard after the computer has been disinfected to make sure that all threats and damage caused by infections have been fixed. The Wizard checks whether there are any changes to the system, such as the following: access to the network being blocked, known file format extensions have been changed, the toolbar is locked, etc. There are different reasons for these different kinds of damage. These reasons may include the activity of malicious programs, incorrect system configuration, system failures, or even incorrect operation of system optimization applications. After the review is complete, the wizard analyzes the information to evaluate whether there is system damage that requires immediate attention. Based on the review, a list of actions necessary to eliminate the problems is generated. The Wizard groups these actions by category based on the severity of the problems detected.

40

You are advised to perform all actions of this group. Eliminating problems The Wizard will perform the actions selected during the previous step. select the check box to the left of the corresponding action description. the Wizard performs all recommended and strongly recommended actions. Step 2. click the + icon to the left of the group name. Recommended actions eliminate problems presenting a potential threat. It is strongly recommended not to clear the checkboxes selected by default because doing so will leave your computer vulnerable to threats. In the bottom part of the window. Step 4. click the Next button.PERFORMING COMMON TASKS To start the Microsoft Windows Troubleshooting Wizard: 1. By default. Problems fixed successfully 41 . Additional actions repair system damage which does not pose a current threat. clear the box next to it. Having defined the set of actions which the Wizard will perform. Problems search The Wizard will search for problems and damage in need of repair. the Wizard will automatically proceed to the next step. select the Additional Tools section. The elimination of problems may take some time. To view the actions within a group. but may pose a danger to the computer's security in the future. Kaspersky Lab recommends a sequence of actions to repair the damage. There are three groups of actions:    Strongly recommended actions eliminate problems posing a serious security threat. For each group of damage. In the window that opens. Let us examine the Wizard steps in detail. To stop the Wizard at any stage. Open the main application window. Selecting troubleshooting actions All damage found during the previous step is grouped based on the type of danger it poses. The Microsoft Windows Troubleshooting Wizard window opens. in the Microsoft Windows Troubleshooting section. 2. Step 5. To close the Wizard once it has completed its task. click the Cancel button. Step 3. Once the troubleshooting is complete. click the Finish button. If you do not wish to perform a certain action. Starting Microsoft Windows Troubleshooting Make sure that the Wizard option Search for problems caused by malware activity is selected and click the Next button. click the Run button. Step 1. To make the Wizard perform a certain action. the Wizard will proceed to the next step automatically. 3. The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. Once the search is complete. You are advised to perform all actions of this group too.

select the Scan section. 4. Open the main application window. 2. 2. to copy data used in unprotected applications. 5. WHAT TO DO WITH A LARGE NUMBER OF SPAM MESSAGES If you receive large quantities of unsolicited email (spam). which isolates it from the operating system. in the Vulnerability Scan section. In the left part of the window. SCANNING THE COMPUTER FOR VULNERABILITIES Vulnerabilities are unprotected portions of software code which intruders may deliberately use for their purposes. In the window that opens. Scanning your computer for vulnerabilities helps you to reveal any such weak points in your computer. The security level will automatically be set to Recommended. CHECKING APPLICATION REPUTATION Kaspersky PURE makes it possible to check the reputation that applications have earned with users worldwide. You are advised to remove the detected vulnerabilities. in the Protection section. In the top part of the window. Open the main application window and click the Computer Protection button. click the button. To start a vulnerability scan from the main application window: 1. In the left part of the window that opens. To enable Anti-Spam and set the recommended security level: 1. enable the Anti-Spam component and set the recommended security level. for example. click the Settings link. Make sure the security level in the Security level section is set to Recommended. select the Anti-Spam component. Select the Enable Anti-Spam check box in the right part of the window. The reputation of an application includes the following indicators: 42 .USER GUIDE Click the Finish button to close the Wizard. Kaspersky PURE includes components and tools for checking the reputation of an application and launching it in Safe Run mode. WHAT TO DO IF YOU HAVE DOUBTS ABOUT THE SAFETY OF AN APPLICATION Kaspersky PURE helps to minimize the risk involved in using unknown applications (such as the risk of infection with viruses and unwanted changes to operating system settings). If the security level is set to Low or Custom. 3. 3. click the Default level button.

Figure 9. If you run an 43 . the real objects of the operating system do not undergo changes. select Check reputation in KSN in the context menu of the executable file of the application (see figure below). To learn the reputation of an application. When you use Safe Run. Context menu of an executable file A window with information about the reputation of the application in KSN opens.PERFORMING COMMON TASKS       publisher name digital signature details (available when there is a digital signature) information about the group to which the application has been assigned by Application Control or by the majority of Kaspersky Security Network users the number of Kaspersky Security Network users who use the application (available if the application belongs to the Trusted group in the Kaspersky Security Network database) time when the application became known in Kaspersky Security Network countries where the application is the most widespread Application reputation checking is available if you have agreed to participate in Kaspersky Security Network. USING THE APPLICATION IN SAFE RUN MODE Safe Run is an environment isolated from the main operating system and designed for running applications whose safety raises doubts.

USER GUIDE infected application in Safe Run. all of its actions will be limited to the virtual environment without affecting the operating system. Open the main application window. In the window that opens. in the Start menu of the operating system select the item Safe Run for Applications . Figure 10. 44 . 2. Context menu of Kaspersky PURE You can exit Safe Run mode in the following ways:    using the Start menu of the operating system from the panel in the upper part of the screen (see figure below) using the CTRL+ALT+SHIFT+K shortcut To exit Safe Run mode through the Start menu.Shut down. To start Safe Run mode from the context menu of the Kaspersky PURE icon. In the bottom part of the window. 3. right-click to open the context menu of the Kaspersky PURE icon in the taskbar notification area and select Tools  Safe Run for Applications (see figure below). select the Safe Run section. click the Go to Safe Run for Applications button. Safe Run is not available on computers running under Microsoft Windows XP x64. You can start Safe Run mode in the following ways:   from the main window of Kaspersky PURE from the context menu of the Kaspersky PURE icon To start Safe Run mode from the main application window of Kaspersky PURE: 1. The functionality of certain applications launched on computers running Microsoft Windows Vista x64 and Microsoft Windows 7 x64 is limited when operating in the safe environment.

............................. 45 ................................... Anti-Spam.....................PERFORMING COMMON TASKS To exit Safe Run mode from the pop-up panel: 1......................................................... Click the button on the panel in the upper part of the screen................. 54 Unused Data Cleaner ..................................... Protection of data against unauthorized access is ensured by the use of Data Encryption......................................................................................... 45 Protection against keyloggers ........................................................................................................... IN THIS SECTION Protection against phishing ...... Kaspersky PURE includes components and tools that allow you to protect your private data against theft attempts by hackers......................................................... 47 Data Encryption..................... 57 PROTECTION AGAINST PHISHING Protection against phishing is provided by the Anti-Phishing functionality implemented in the Web Anti-Virus..................... Safe Run pop-up toolbar 2............. Anti-Spam.......................................................................... confidential data................................ and other registration data..................... You can configure additional anti-phishing protection settings in the Web Anti-Virus and IM Anti-Virus components...................................... account numbers and bank cards.................... Protection against the interception of data entered at the keyboard is ensured by the use of Virtual Keyboard and Password Manager..................... To configure anti-phishing protection when Web Anti-Virus is running: 1.............. 52 File Shredder.................... Protection against phishing is ensured by Anti-Phishing............. Figure 11......... user names.. PROTECTING PRIVATE DATA AGAINST THEFT Kaspersky PURE helps you protect your private data against theft:    passwords............ 46 Password protection ........ Select the Disable item in the action selection menu that opens... and IM Anti-Virus components................................................................................................................. 55 Privacy Cleaner ........................................................................... and IM Anti-Virus components.......................................... Open the main application window................. which is implemented in the Web Anti-Virus......... Enable these components to ensure comprehensive protection against phishing............... who use such methods as phishing and interception of data entered at the keyboard...................

If you want Anti-Phishing to use heuristic analysis when scanning web pages. the information will be obtained directly by the intruders. it often is necessary to enter personal data. 2. on the General tab. Mozilla™ Firefox™. 5. There is a danger that this personal information will be intercepted using hardware keyboard interceptors or keyloggers. and Google Chrome™. shopping online. 4. This is why using key combinations (such as ALT+F4) requires pressing the first key (for example. Virtual Keyboard features:   Virtual Keyboard keys have to be pressed with the mouse pointer. In the top part of the window. Virtual Keyboard prevents the use of screenshots to intercept entered personal data. Unlike with the real keyboard. Click the Apply button in the Settings window. click the Settings link. In the window that opens. To configure anti-phishing protection for use during IM Anti-Virus operation: 1. In the top part of the window. For example. select the Check web pages for phishing check box. or using Internet banking. because if it is hacked. this is required when registering on websites. Virtual Keyboard prevents the interception of personal data only when working with the browsers Microsoft Internet Explorer. which are programs that register keystrokes. click the Additional button. In the right part of the window. and also your user name and password. In the Settings window that opens. Virtual Keyboard cannot protect your personal data if a website that requires entering such data has been hacked. then the 46 . The Anti-Phishing settings window opens. 5. PROTECTION AGAINST KEYLOGGERS When you use the Internet. Many programs classified as spyware can take screenshots.USER GUIDE 2. 3. Virtual Keyboard does not protect personal data being entered against interception. 4. 6. 3. In the window that opens. Virtual Keyboard prevents the interception of data entered at the keyboard. select the Use Heuristic Analysis to check web pages for phishing check box and set the scan detail level. click the Settings link. Click the Apply button in the Settings window. in the Scan methods section. 7. When used with other browsers. which then are automatically transmitted to an intruder for further analysis and for stealing the user's personal data. in the Kaspersky URL Advisor section. select the Web Anti-Virus subsection and click the Settings button. go to the Protection section. check the Check if URLs are listed in the database of phishing URLs box. select the IM Anti-Virus subsection in the Protection section. ALT). it is impossible to press several Virtual Keyboard keys simultaneously. The Web Anti-Virus window opens. Open the main application window. In the Settings window that opens.

PERFORMING COMMON TASKS second key (for example. press the CTRL + ALT + SHIFT + P keyboard shortcut. In the bottom part of the window that opens. passwords. Pressing the key again is equivalent to releasing a key on a real keyboard. 47 . Virtual Keyboard button on the toolbar of Microsoft Internet Explorer. Mozilla Firefox or Google To open Virtual Keyboard using the computer keyboard. F4). 2. addresses. PASSWORD PROTECTION Password Manager protects data that you enter on websites in web forms or login fields (such as user names. telephone and credit card numbers). Virtual Keyboard can be opened in one of the following ways:     from the context menu of the application icon in the taskbar notification area from the main application window from the window of the Microsoft Internet Explorer. and then the first key again. click the Chrome. you have to left-click the LEFT ALT key and right-click the SHIFT key). You have to right-click the other key (for example. Select the Password Manager section in the bottom part of the main application window. click the Virtual Keyboard button. Mozilla Firefox. Figure 12. if the LEFT ALT+SHIFT shortcut is configured in the operating system settings for switching the keyboard language. or Google Chrome browsers using a keyboard shortcut To open Virtual Keyboard from the context menu of the application icon in the taskbar notification area. Context menu of Kaspersky PURE To open the Virtual Keyboard from the main application window: 1. To open Virtual Keyboard from the browser window. select Tools  Virtual Keyboard in the context menu of the application icon (see figure below).  The Virtual Keyboard language can be switched using the same shortcut that is configured in the operating system settings for the physical keyboard.

............................... During automatic authorization..... Let us examine the steps of the Wizard in more detail: a.... Password Manager matches passwords and accounts to the relevant applications or websites......... 7........ When a website or application is opened.......... in the Link field........... When Password Manager is unlocked......... 48 ..... click the Run Password Manager button.......... It is therefore enough to remember a single password instead of memorizing all passwords.. The master password will be required the next time you launch Password Manager. When you run Password Manager for the first time.... In the left part of the window that opens... In the window that opens.. open the section with the requisite type of accounts (Internet accounts or Application accounts). The Password Manager window opens...... 5... 8.................. 48 Sending data to another user securely ................. select the login method for accessing your password database...................... IN THIS SECTION Adding account data for automatic login ........... 2..... In the Time inactive before lock window................ Enter the account name in the entry field in the upper part of the window.... the Configuration Wizard is started automatically........ click the Password Manager button... specify the length of time after which Password Manager will be locked automatically................USER GUIDE This data is encrypted and stored in the password database that is protected with the master password.......... click the Add account button........ Password Manager automatically enters the password...... Open the main application window.............. 6.. c......... In the window that opens.. To add account data for automatic login: 1... click the Add password button.. In the Master Password window... user name..... The button name will appear as Unlock Password Manager the next time you run Password Manager.... 49 Using a portable version of Password Manager .. In the Manage Access window......... and other personal data..... In the right part of the window.... 50 ADDING ACCOUNT DATA FOR AUTOMATIC LOGIN You can use Password Manager for automatic application or website login..... 4......... b........ 9... The Password Manager window opens. user name and other personal details in the application or on the web page and logs you into your website or application account if necessary....... the button name appears as Lock Password Manager....... type the address of the website where the new account will be used to log in........... create a master password to protect your password database.... 3....... In the bottom part of the window... Password Manager enters the password..... Link the account to a website or application:  When creating an Internet account......

click the Unlock Password Manager button and enter the master password in the window that opens. To send data to another user in a secure format: 1. pointer to the 10. 13. 12. 5. Open the main application window. The next time you run the application Password Manager will fill out the login form. In the bottom part of the window. b. 4. type the text to be used as the user name when logging into a website or application. The Password Manager window opens. Data contained in this file can be added to the password database on a different computer and used to log into websites or applications. make sure the Automatic login checkbox is selected. The Password Manager window opens. 3. Password Manager will perform automatic login. enter the expiry date for the password. In the User name field. If you want Password Manager automatically only to enter account data without perform login when you open an application or website. bookmarks. type the path to the executable file of the application with which you want to use the new account. If you have selected the Automatic login check box when creating the account. Click the Unlimited password link to open a drop-down list and select the Password expires on item. If the password database is locked. You can choose the application you need in the Select application window by clicking the Browse button as well as by dragging the application icon to the Application field or by dragging the window of the relevant application. Click the Manage button in the right part of the window and select the Send item in the drop-down list. In the Password field. Internet accounts). SENDING DATA TO ANOTHER USER SECURELY You can send data (user accounts. type the text to be used as the password when logging into a website or application. 11. To specify a validity term for the password: a. 14. Password Manager fills out the application or website login form with the account data specified. In the entry field next to the link. 15. in the Application field. and personal notes) to other users in a secure file. click the Password Manager button. In the left part of the window that opens. 2. Click the Add button. Open the application or website to which the account is linked. open the section with the requisite type of data (for example.PERFORMING COMMON TASKS  When creating an application account. Specify the automatic login settings:   If you want Password Manager automatically to enter account data and perform login when you open an application or website. make sure the Automatic login check box is cleared. Click the Password database button. business cards. 49 .

Configure the export settings for the data you are sending:    To protect the account data file with a password. click the Password Manager button. USING A PORTABLE VERSION OF PASSWORD MANAGER Password Manager makes it possible to use your password database on any public computer (at an Internet cafe or library. select the Send by email option. The Password Manager window opens. 50 .USER GUIDE 6. Choose a way to save the exported file with account data:   To save the file to a local drive. The Data Export Wizard opens to send the data. but does not let you create new accounts. The portable version also makes it possible to synchronize your password databases if Password Manager is installed and used simultaneously on different computers (such as your home and office computers). To do so. choose the device that will carry the portable version and click Next. b. In the bottom part of the window. The portable version lets you use and synchronize accounts created using the full version of Password Manager. The portable version creation / synchronization wizard starts. If you do not want to enter a password to access the portable version of Password Manager. Click Finish. select the Destination folder and name for exported data option and specify the path to the destination folder in the entry field. type a password in the Password and Confirmation fields. Depending on the option chosen. To create a portable version of Password Manager: 1. for example) regardless of what applications are installed on this computer. To specify a validity term for the password. Let us examine the steps of the Wizard in more detail: a. In the list of portable devices. 2. create a portable version of Password Manager on a removable drive (such as a flash card or a mobile phone if it can be used as a flash card). select the Never prompt for master password checkbox. select the Set password expiry date checkbox and specify the expiry date for the password. Let us examine the steps of the Wizard in more detail: a. Click the Portable version button. Open the main application window. Connect a removable drive that will carry the portable version of Password Manager. click the Unlock Password Manager button and enter the master password in the window that opens. the exported file appears in the destination folder or the default email client opens and the exported file is attached to a new email message. select the Hide account details checkbox. 4. 3. If the password database is locked. To email the file. b. c. If you do not want the recipient of the account to see the account details.

To connect the portable version of Password Manager: 1.PERFORMING COMMON TASKS c."Portable version". Click the Portable version button. 4. click the Unlock Password Manager button and enter the master password in the window that opens. As a result of this process. choose the device that carries the portable version and click Next. The portable version creation process starts. Connect a removable drive carrying the portable version of Password Manager to the computer. 2. If access to the portable version is password-protected.exe file. we recommend installing auto-completion plug-ins and disabling the built-in password managers of browsers installed on the computer. 3. For Password Manager to work correctly. as well as create a desktop icon for the portable version. select the Add the Password Manager autorun option to the portable device menu checkbox. repeat the synchronization and select the option Use password database . open the removable drive in Microsoft Windows Explorer and launch the Password Manager. To add the merged data to the full version. In the bottom part of the window. The Password Manager window opens. If you want to add the portable version autorun option to the menu that appears when you connect the removable drive to a computer. b. When the process has finished. Open the main application window of Kaspersky PURE. 3. 4. the application saves a portable version of Password Manager to a removable drive. enter the master password in the window that opens. Password Manager prompts you to install auto-completion plug-ins and disable the built-in password managers of browsers installed on the computer. 2. If the password database is locked. To synchronize the password database between the portable and full versions of Password Manager: 1. click the Finish button. e. The portable version of Password Manager is ready to be used. 51 . The portable version creation / synchronization wizard starts. This will not change the password database of the full version. click the Password Manager button. Click the Run button. On the first launch of the portable version. d. If the portable version has not started automatically. Let us examine the steps of the Wizard in more detail: a. Connect a removable drive carrying the portable version of Password Manager to the computer. Choose a way to synchronize the password database:  To add accounts from the full version to the portable version. select the Merge two databases option. In the list of portable devices.

choose the option Use password database – "Portable version". To create an encrypted container: 1. select the Never prompt for master password checkbox. e. choose the option Use password database – "Desktop". Synchronization of the portable and full versions of Password Manager starts. To replace the password database of the full version with the password database of the portable version. 52 . d. Using this container requires setting a password. If you want to add the portable version autorun option to the menu that appears when you connect the removable drive to a computer. g. By default. It is possible to create containers with custom settings. Open the main application window and click the Data Encryption button.USER GUIDE   To replace the password database of the portable version with the password database of the full version. A password will have to be entered to access the data in the container. a single preset container with standard settings is available after Kaspersky PURE installation. you are recommended to store it in encrypted form in a special container. place it in the container and encrypt it. f. If you do not want to enter a password to access the portable version of Password Manager. Click Next. c. When the synchronization has finished. select the Add the Password Manager autorun option to the portable device menu checkbox. To protect data. DATA ENCRYPTION To protect confidential information from unauthorized access. Click the Run button. click the Finish button.

enter the password to obtain access to the container. The container opens in a Microsoft Windows Explorer window. do the following: 1. Place in it the data you want to encrypt. select the container in the list and click the Decrypt data button. click the Encrypt data button. In the Create encrypted container window that opens. Data Encryption window 3. Open the main application window and click the Data Encryption button. configure the settings of the new container. 4. Figure 13. click the Open container button. 2. select the container in the list and click the Open container button. In the window that will open. In the window that opens. Click OK. In the Data Encryption window. In the window that opens. In the Data Encryption window.PERFORMING COMMON TASKS 2. 4. 2. 3. 4. 53 . 3. In the window that opens. Open the main application window and click the Data Encryption button. To gain access to the data in the container. To write data to the container: 1. click the Create container button (see figure below).

make sure that it is not used by running applications.USER GUIDE FILE SHREDDER Added security of personal data is ensured by protecting deleted information against unauthorized recovery by hackers. Data can be deleted from a flash memory card if its mechanical protection from rewriting is disabled. click the Additional Tools button. You can delete the data that you can access under your personal account. To delete data without any possibility of recovering it: 1. Figure 14. In the bottom part of the window. 2. USB disks. or cell phones). Deletion is possible if the user has the rights required for recording and deleting information. Kaspersky PURE makes it possible to delete data without the possibility to recover it from the following data media:   Local drives. Kaspersky PURE contains a permanent data deletion tool that makes data recovery using standard software tools impossible. The File Shredder window opens (see figure below). Open the main application window. Removable drives or other devices that are recognized as removable drives (such as floppy disks. File Shredder window 54 . Before deleting data. flash memory cards.

In the File Shredder window that opens. 4. Deletion of system files and folders may cause operating system malfunctions. 5. click the Browse button. try to delete them again by clicking the Retry button in the window that opens. The temporary files are created at the launch of any applications or operating systems. To select another object to delete. The reliability and speed of permanent data deletion depends on the data deletion method selected. 55 . the application will request additional confirmation of their deletion. select the requisite data deletion algorithm. and may also be exploited by malware. thus impairing system performance. registration form data). In the Data deletion method dropdown list. system connection logs. files in the Temp folder. the wizard deletes files which may contain confidential data (passwords. for complete deletion of such data. temporary files of Internet browsers (cookies).PERFORMING COMMON TASKS 3. confirm data deletion by clicking OK. user names. Recycle Bin contents. To start Unused Data Cleaner: 1. Unused Data Cleaner can detect and remove the following files:        system event logs. In the window that opens. where the names of all active applications are recorded. In the window that opens. However. UNUSED DATA CLEANER The system accumulates temporary or unused files over time. If some files are not deleted. click the Additional Tools button. 2. Besides the deletion of unused files from the system. Open the main application window. If you select system files or folders for deletion. event logs of various applications or update utilities (such as Windows Updater). But some of them remain undeleted even after you close the application or operating system. 6. in the File Shredder section. temporary files remaining after installation / removal of applications. click the Finish button. we recommend using the Privacy Cleaner Wizard (see page 57). These files may use up a lot of disk space. whose volume may grow up to several gigabytes. In the bottom part of the window. and in the Select file or folder window that opens select the file or folder you want deleted permanently. click the Open button.

Click the Next button to start the wizard. Additional Tools window 3. in the Unused Data Cleaner section. Step 1. the Wizard shows a list of operations that can be performed with these files. Step 2. Step 3. Searching for unused data The Wizard searches the computer for unused data. The scan may take some time. click the Finish button. The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. Figure 15. In the window that opens. click the Cancel button. Selecting actions to delete unused data On completing the search for unused files. Once the search is complete. 56 . Starting the Wizard The first page of the Wizard shows information about the deletion of unused information. To stop the Wizard at any stage. the Wizard will proceed automatically to the next step.USER GUIDE The Additional Tools window opens (see figure below). To close the Wizard once it has completed its task. Let us examine the Wizard steps in detail. click the Run button.

This may jeopardize the safety of your computer. In order to delete these files the wizard will suggest that you restart the system. Information about user actions containing confidential information may become available to intruders and unauthorized persons. To make the Wizard perform a certain action. the Wizard performs all recommended and strongly recommended actions. in the Privacy Cleaner section. click the Finish button. By default. The deletion of unused information may take some time. click the Cancel button. 3. files opened and saved Microsoft Windows event log entries other user activity information. Clearing the check boxes selected by default is not recommended. Step 4. Let us examine the Wizard steps in detail. If you do not wish to perform a certain action. click the Run button. Step 5. some files (such as the Microsoft Windows log file and Microsoft Office event log) may be in use by the system. To close the Wizard once it has completed its task. In the bottom part of the window. To start the Privacy Cleaner Wizard: 1. Having defined the set of actions which the Wizard will perform. Open the main application window. 57 . Kaspersky PURE includes the Privacy Cleaner Wizard. clear the box next to it. After the clearing of unused information has been completed. 2. In the window that opens. click the Next button. While the Wizard is running. which cleans up traces of user activity in the system.PERFORMING COMMON TASKS To view the actions within a group. The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. To stop the Wizard at any stage. click the + icon to the left of the group name. The following information is saved:     details of search queries entered by users and websites visited information about applications launched. select the Additional Tools section. Problems fixed successfully Click the Finish button to close the Wizard. the Wizard will automatically proceed to the next step. select the check box to the left of the corresponding action description. Unused Data Cleaner The Wizard will perform the actions selected during the previous step. PRIVACY CLEANER User actions on a computer are logged in the operating system.

Step 2. Starting the Wizard Make sure the Perform user activity traces diagnostics option is selected and click the Next button to start the Wizard. This may jeopardize the safety of your computer. Step 3. Searching for traces of activity This Wizard searches for traces of malware activities in your computer. Having defined the set of actions which the Wizard will perform. the Wizard will proceed to the next step automatically. the Wizard displays the detected activity traces and recommends actions to clean them up (see figure below).USER GUIDE Step 1. click the Next button. 58 . Equation 1: Activity traces detected and recommendations on eliminating them To view the actions within a group. click the + icon to the left of the group name. To make the Wizard perform a certain action. clear the box next to it. select the check box to the left of the corresponding action description. Selecting Privacy Cleaner actions When the search is complete. Once the search is complete. the Wizard performs all recommended and strongly recommended actions. Clearing the check boxes selected by default is not recommended. The scan may take some time. By default. If you do not wish to perform a certain action.

the Wizard will proceed to the next step automatically. Click the Finish button to close the Wizard. To clean up certain activity traces. Step 5. we recommend that you create backup storages on removable drives. The Backup Task Creation Wizard launches. In the Summary window. Problems fixed successfully If you want to eliminate all traces of user activity automatically upon exiting Kaspersky PURE. In the Backup window that opens. In the Task type window. perform one of the following operations:   Select an existing storage in which backup copies will be created. c. To run a backup: 1. Privacy Cleaner The Wizard will perform the actions selected during the previous step. Kaspersky PURE creates backup copies of selected data on a particular drive automatically according to a schedule or manually.PERFORMING COMMON TASKS Step 4. If you plan to remove activity traces manually using the Wizard. In the Storage window. Open the main application window and click the Backup button. Click the Create button to create a new storage. 2. The elimination of activity traces may take some time. d. To ensure data security. Once the activity traces have been cleaned up. and click the Finish button. If you have chosen the Custom files option at the previous step. 59 . Select the category of data to be backed up. HOW TO BACK UP DATA The primary way to prevent the loss of vital data involves creating backup copies of data on a reliable data medium. You can use Home Network Control (see section "Managing the protection of home network computers remotely" on page 64) to manage data backups on home network computers. In the Schedule window. click the Create a backup task button. perform one of the following operations:   b. select the Clean activity traces every time on Kaspersky PURE exit check box at the final step of the Wizard. Let us examine the steps of the Wizard in more detail: a. e. type the name of the new task. a computer restart may be required. If you want to back up data only once. in the Content window select the files to be backed up. clear the Run task by schedule checkbox. do not select this check box. select the Run task when the wizard is complete checkbox. configure the task launch settings. Choose the Custom files option to manually select files to be backed up. the Wizard will notify you about this.

In the Backup task dropdown list. select the location for saving restored files. select the date and time when the relevant backup copies were created. In the window that opens. Open the main application window. Click the Restore button. In the window that opens. Select the files to be restored. Click the Restore data button.USER GUIDE To restore data from a backup copy: 1. In the Category dropdown list. select the type of files to be restored. To restrict access to the application. perform the following operations: a. 2. 3. The most recent versions of the selected files will be restored. PROTECTING ACCESS TO KASPERSKY PURE SETTINGS WITH A PASSWORD A single computer may be shared by several users with various levels of experience and computer literacy. Unrestricted access of different users to Kaspersky PURE and its settings may compromise the level of computer security. Open the main application window and click the Backup button. you can set an administrator password and specify which actions should require entering this password:       Configuring the application settings Backup management Home Network Control (password must be the same on all computers in the network) Managing Parental Control Exiting the application Removing the application To protect access to Kaspersky PURE with a password: 1. In the top right corner of the window. select checkboxes next to the relevant files in the list. The application settings window opens. The Restore window opens. 4. b. 8. 60 . click the Settings link. 2. select the task that created the relevant backup copies. The Restoring data from storage window opens. 6. 7. To do so. In the Date dropdown list. c. 5. Select the Restore section. Select the storage where the required backup copies are located and click the Restore data button.

specify the operations with the application to which access should be password-protected. 5. 7. type it in the Old password field. Select the Password tab in the upper part of the settings window (see figure below). Figure 16. Settings window. In the Apply password to settings. computer users are not subject to any restrictions. select the Enable password protection check box and fill in the New password and Confirm password fields.PERFORMING COMMON TASKS 3. contact Technical Support to restore access to Kaspersky PURE settings. A forgotten password cannot be recovered. To change a previously created password. configure the settings of Parental Control. Password section 4. 61 . 6. If you have forgotten your password. Click the Apply button to save changes. To restrict computer and Internet usage by children and teenagers. In the right part of the window. RESTRICTING COMPUTER AND INTERNET USAGE BY DIFFERENT USERS Immediately after the installation of Kaspersky PURE.

on the Settings tab select the type of restriction in the left part of the window and specify the control settings in the right part of the window. Click the OK button to save the configured control settings. Child profile or Teenager profile) set restrictions manually: a. 62 . In the window that opens. Click the OK button in the Parental Control window. Click the Settings button. To configure Parental Control for an account: 1. d. c.USER GUIDE If you have not protected access to Kaspersky PURE settings with a password (see page 60). b. 3. Click the Select control level button for the relevant account. 4. perform one of the following:   select one of the preset control levels (Data collection. Select the Custom restrictions item. listing all user accounts created on the computer. In the Parental Control window that opens. select the Pause protection item. Open the main application window and click the Parental Control button. To pause the protection of your computer: 1. In the context menu of the application icon in the taskbar notification area. at the first launch of Parental Control Kaspersky PURE will suggest that you set a password to prevent unauthorized changes to the control settings. 2. You can then configure restrictions for computer and Internet usage by all accounts on the computer. The Computer Users window opens. PAUSING AND RESUMING COMPUTER PROTECTION Pausing protection means temporarily disabling all protection components for some time.

click the Detailed report button in the lower part of the Reports window. learn how many malicious objects have been detected and neutralized during a specified time period. 63 . a report on the activity of each component). 3. If you want to view a detailed application activity report (for example. Open the main application window and click the Computer Protection button. Pause – protection will be resumed when you decide to resume it. HOW TO VIEW THE REPORT ON COMPUTER PROTECTION Kaspersky PURE creates operation reports for each protection component. Pause protection window 2. select the Resume protection item in the context menu of the application icon in the taskbar notification area. Using a report. you can obtain statistical information about the application's operation (for example. select the time interval after which the protection should be resumed:    Pause for – protection will be resumed after the time interval selected in the dropdown list below. how many spam messages have been detected. To resume computer protection. Pause until reboot – protection will be enabled after application restart or after system restart (provided that automatic launch of the application is enabled).PERFORMING COMMON TASKS The Pause protection window opens (see figure below). Go to reports on computer protection by clicking the Reports link in the top part of the window. Computer protection reports are shown as graphs in the Reports window. The Computer Protection window opens. 2. To view the report on computer protection: 1. and much more). In the Pause protection window that opens. Figure 17. how many times the application has been updated during the same period.

and go to the Information section. In the upper part of the Home Network Control window that opens. 2. Select the computers you want to scan and click the Run scan button. 4. For a convenient view of reports. select the Problems list item. To update databases on several network computers simultaneously: 1. select the computer for which you want to view the list of problems. select the tab with the requisite scan type ( Full Scan or Critical Areas Scan). Open the main application window and click the Home Network Control button in the lower part of the window. Open the main application window and click the Home Network Control button in the lower part of the window. MANAGING THE PROTECTION OF HOME NETWORK COMPUTERS REMOTELY The Home Network Control functions are designed to control Kaspersky PURE installed on home network computers remotely from the administrator's workstation. 2. The Home Network Control window opens. The Protection status window opens. Click the Update databases link to open the Group start of update window. 64 . 2. In the Group start of update window. 3. Click the Scan for viruses link to open the Group start of scanning window. you can select various sorting options. select the computers on which you want the databases updated and click the Run update button. RESTORING DEFAULT APPLICATION SETTINGS You can restore default Kaspersky PURE settings recommended by Kaspersky Lab at any time. Home Network Control lets you accomplish the following home network security tasks:    view the list of problems on a specific computer on the network and fix some of them remotely run virus scans on several computers on the home network simultaneously update databases on several computers on the home network simultaneously To view the list of security problems on a particular computer on the network: 1. Settings are restored with the help of the Application Configuration Wizard. In the Group start of scanning window. 3. To scan multiple computers on the network for viruses: 1. In the right part of the window. 3. The Home Network Control window opens. Open the main application window and click the Home Network Control button in the lower part of the window.USER GUIDE The Detailed report window opens. displaying data in the form of a table. showing information on security problems detected on the selected computer.

PERFORMING COMMON TASKS Application Configuration Wizard sets the Recommended security level for all protection components. When restoring the recommended security level. Figure 18. Step 1. Starting the Wizard Click the Next button to proceed with the Wizard. In the Settings window that opens. Settings window. 2. in the upper part of the window. In the top part of the window. 3. you can selectively retain previously configured settings of application components. click the Settings link. select the Additional section. run Application Configuration Wizard in one of the following ways:   click the Restore link in the bottom left corner of the window. To restore the default application settings: 1. 65 . Open the main application window. Manage Settings subsection and click the Restore button in the Restore default settings section (see figure below). Manage Settings subsection Let us examine the Wizard steps in detail.

Special settings are created when working with Kaspersky PURE with regard to individual tasks and security requirements. the Wizard will proceed automatically to the next step.USER GUIDE Step 2. click the Finish button. Restore settings window Examples of special settings would be: white and black lists of phrases and addresses used by Anti-Spam. Step 3. information is collected about the applications that are included with Microsoft Windows. exclusion rules created for application components. Select check boxes opposite the settings to be retained and click Next. Kaspersky Lab specialists recommend retaining special settings when restoring default settings of the application. If special settings have been created for any of the components. Step 4. Figure 19. Completing restoration To complete the Wizard. Analyzing the system At this stage. Once the analysis is complete. and Firewall packet and application filtering rules. Restore settings This page of the Wizard shows Kaspersky PURE protection components whose settings have been modified by the user or accumulated by Kaspersky PURE in the course of training the Firewall and Anti-Spam protection components. These applications are added to the list of trusted applications that are free from restrictions on the actions they perform in the system. lists of trusted URLs and trusted ISP telephone numbers. 66 . they will also be shown in the window (see figure below).

67 . Open the main application window. 2. click the Settings link. for example. you can apply its settings in Kaspersky PURE installed on another computer. sending it by email or using a removable disk). Kaspersky PURE is installed on your home computer and in your office. 3. This is a helpful feature when. Applying settings from the configuration file to the application installed on another computer. Kaspersky PURE settings are moved from one computer to another in three stages: 1. To save Kaspersky PURE settings in a configuration file: 1.PERFORMING COMMON TASKS MOVING APPLICATION SETTINGS TO KASPERSKY PURE INSTALLED ON A DIFFERENT COMPUTER Having configured the product. Moving the file you have saved to another computer (for example. Saving application settings in a configuration file. In the top part of the window. the application will be configured identically on both computers. 2. Consequently.

click the Settings link. 5. In the window that opens. In the upper part of the Settings window.USER GUIDE 3. 4. 68 . In the window that opens. Open the main application window. select the file from which you want to import the Kaspersky PURE settings. 2. In the top part of the window. in the Additional section select the Manage Settings subsection (see figure below). 6. Click the Load button in the Manage Settings subsection. Click OK. 6. Figure 20. Click OK. Click the Save button in the Manage Settings subsection. Settings window. in the Additional section select the Manage Settings subsection. 3. enter the name of the configuration file and the path where it should be saved. In the upper part of the Settings window. 5. Manage Settings subsection 4. To apply settings from the configuration file to the application installed on another computer: 1.

.. You will further be able to use Rescue Disk for scanning and disinfecting infected computers that cannot be disinfected using other methods (e......... the Use existing Kaspersky Rescue Disk image check box will be shown on the first page of the Wizard..... If you do not want to use the located disk image........ To stop the Wizard at any stage....... in Microsoft Windows Vista and Microsoft Windows 7 operating systems – in the following folder: ProgramData\Kaspersky Lab\AVP12\Data\Rdisk\....... 3....... Step 1.. 71 CREATING A RESCUE DISK Creating the Rescue Disk involves forming a disk image (an ISO file) with the current version of Kaspersky Rescue Disk and saving it on a removable drive......... Starting the Wizard.......................... 69 ................... with anti-virus applications).... click the Finish button................. Select this check box to use the located file as the original disk image and proceed straight to the Update image file step (see below)....... The rescue disk is a copy of Kaspersky Rescue Disk stored on a removable drive (CD or USB device)........... Let us examine the Wizard steps in detail............. The original disk image can be downloaded from a Kaspersky Lab server or copied from a local source...... clear this check box....... Open the main application window.......... The Rescue Disk can be created using Rescue Disk Creation Wizard... 69 Booting the computer using the Rescue Disk... Finding an existing disk image The first page of the Wizard shows information about the Kaspersky Rescue Disk application. The Rescue Disk Creation Wizard window opens....... In the bottom part of the window.. click the Cancel button..........g..................... In the Kaspersky Rescue Disk window that opens..iso file created by the Wizard is saved on your computer's hard drive:   in Microsoft Windows XP – in the following folder: Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Data\Rdisk\........... please do the following: 1.. To close the Wizard once it has completed its task.... The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons.... The Wizard will proceed to the Select disk image source page... IN THIS SECTION Creating a Rescue Disk...... select the Additional Tools section................ To create a Rescue Disk.. If the Wizard has detected a previously created disk image in the folder made for this purpose (see above).......... click the Save button.. 2... The rescuecd.........PERFORMING COMMON TASKS CREATING AND USING RESCUE DISK It is recommended to create a rescue disk after installing Kaspersky PURE and running the first scan..

The updating progress will be displayed in the Wizard window. After you have specified the path to the file. Step 3. the Wizard announces that the disk image has been created successfully and offers to write the disk image to a drive. If you have selected Download ISO image from Kaspersky Lab server during the previous step. Step 5. select the option Download ISO image from Kaspersky Lab server. Configuration files determine whether it is possible to boot the computer from a removable drive (for example. you should select the disk image source from the list of options:   If you already have a recorded Rescue Disk or its image (an ISO file) saved on your computer or another local network resource. then this step will be skipped. select the option Record to CD/DVD and specify the disk to which you want to write the disk image. the Wizard automatically proceeds to the next step. disk image downloading progress is displayed immediately. Recording the disk image on the drive At this step. To begin updating the disk image file. Specify the drive to which Kaspersky Rescue Disk should be written:   To write to CD / DVD. select the option Copy ISO image from local or network drive.USER GUIDE Step 2. click the Browse button. click the Next button. Step 4. If you have selected the option to Copy ISO image from local or network drive during the previous step. select the option Record to USB flash drive and specify the device to which you want to write the disk image. it is recommended to update and restart the Rescue Disk Creation Wizard. the databases obtained during the last update of Kaspersky PURE are used. a CD / DVD or a USB device with Kaspersky Rescue Disk) created with the help of the Wizard. If the databases are obsolete. When updating anti-virus databases. If you do not have a recorded Rescue Disk image and you want to download it from a Kaspersky Lab server (the file size is approximately 175 MB). click the Next button. To write to a USB device. At this step. Copying (downloading) disk image If you have selected the Use existing Kaspersky Rescue Disk image check box on the first wizard page. then this step will be skipped. Select the disk image source If you have selected the Use existing Kaspersky Rescue Disk image check box on the first wizard page. When copying or downloading the ISO image is complete. The disk image copying progress is displayed in the Wizard window. 70 . Updating ISO image file The process of updating the disk image file includes the following operations:   update of anti-virus databases. update of configuration files.

2. To boot your computer from the Rescue Disk: 1.  To save the disk image on the hard drive of your computer or another computer that you can access over the network.PERFORMING COMMON TASKS Kaspersky Lab specialists do not recommend saving the disk image on devices that are not intended exclusively for data storage. please refer to the Kaspersky Rescue Disk User Guide. click the Finish button. Put the CD / DVD into the CD ROM or plug the USB device with Kaspersky Rescue Disk into the infected computer. such devices may malfunction. Problems fixed successfully To complete the Wizard. For detailed information about the use of the Rescue Disk. mobile phones. Booting the operating system requires a CD / DVD or a USB device with Kaspersky Rescue Disk (see section "Creating a Rescue Disk" on page 69). enable booting from a CD / DVD or a USB device (for detailed information please refer to the documentation for your computer's motherboard). In the BIOS settings. You can use the Rescue Disk to boot the computer (see page 71) if viruses or malware prevent the computer from booting and Kaspersky PURE from launching in standard mode. make sure that this operation can be performed. BOOTING THE COMPUTER USING THE RESCUE DISK If the operating system cannot be started as a result of a virus attack. Step 6. or MP3 players. pocket PCs. such as smartphones. Loading a computer from a removable data medium is not always possible. select the option Save the disk image to file on local or network drive and specify the folder to which you want to save the disk image and specify the name of the ISO file. use the Rescue Disk. In particular. After being used to store the disk image. Before shutting down your computer for further booting from a removable data medium. Restart your computer. this mode is not supported by some obsolete computer models. 71 . 3.

........... Enter your email address and a password to log in to My Kaspersky Account.. 72 Obtaining technical support via My Kaspersky Account .... Technical Support specialists will answer your questions about installing and using the application................ This will allow our specialists to help you more quickly....... please read the support rules (http://support..... Before contacting Technical Support.. 72 Technical support by phone ...........kaspersky......... 72 Using a trace file and AVZ script ....................kaspersky...................... This method allows you to consult with specialists from our Russian-language or international Technical Support. we recommend that you contact Kaspersky Lab's Technical Support Service......................................................com) on the Technical Support Service website.................. please read the support rules (http://support...................... To obtain access to My Kaspersky Account................ This method allows you to contact Technical Support specialists through a request form... TECHNICAL SUPPORT BY PHONE If an urgent issue arises....... You can contact Technical Support in one of the following ways:   By telephone............................... No technical support is provided to users of trial versions.................... IN THIS SECTION How to obtain technical support .ru/support/support_local) by phone.................... OBTAINING TECHNICAL SUPPORT VIA MY KASPERSKY ACCOUNT My Kaspersky Account is your personal area (https://my... 72 ......................com/registration)....... you should go through the registration procedure on the registration page (https://my........CONTACTING TECHNICAL SUPPORT This section provides information about how to obtain technical support and what conditions should be met to receive help from the Technical Support Service..............com/support/details).. you can call specialists from Russian-speaking or international Technical Support (http://support..... Technical support is only available to users who purchased the commercial license... 73 HOW TO OBTAIN TECHNICAL SUPPORT If you do not find a solution to your problem in the application documentation or in one of the sources of information about the application (on page 9)................. By sending a query from your Kaspersky Account on the Technical Support Service website..................................... Before contacting Technical Support.................kaspersky.kaspersky......................................................com/support/rules)...kaspersky..........................................

  False alarm – Kaspersky PURE classifies the file as a virus. USING A TRACE FILE AND AVZ SCRIPT After you notify Technical Support specialists of a problem. Virus Lab specialists analyze malicious code sent. email address. track the status of your requests in real time. If they detect a previously unknown virus. customer ID and password. French. Online request to the Virus Lab Some requests should be sent to the Virus Lab instead of the Technical Support Service. yet you are sure that the file is not a virus.html) without being registered in My Kaspersky Account. you do not have to specify the application activation code. Technical Support by email You can send an online request to the Technical Support Service in Russian. contact the Technical Support Service without using email. receive a copy of the key file if it has been lost or removed. view a detailed history of your requests to the Technical Support Service. English. you can perform the following actions:      contact the Technical Support Service and Virus Lab. You can send requests of the following types to the Virus Lab:  Unknown malicious program – you suspect that a file contains a virus but Kaspersky PURE has not identified it as infected. A specialist from the Technical Support Service sends an answer to your question to your My Kaspersky Account and to the email address that you have specified in your online request.com/virlab/helpdesk. they add a corresponding description to the database. or Spanish. using the name of the virus. they may ask you to create a report with information about your operating system and to send the report to Technical Support. On this page.CONTACTING TECHNICAL SUPPORT In My Kaspersky Account. Technical Support specialists may also ask you to create a trace file. German. Request for description of malicious program – you want to receive the description of a virus detected by Kaspersky PURE.kaspersky. A trace file helps track down step-by-step execution of application commands and detect the phase of application operation when an error occurs. You should specify the following data in the fields of the online request form:      request type. request description. which becomes available when updating anti-virus applications. 73 . You can also send requests to the Virus Lab from the page with the request form (http://support. application name and version number.

.. Reproduce the situation which caused the problem to occur... IN THIS SECTION Creating a system state report ........................... 4.............. In the absence of guidance from Technical Support................... 4....................... Running AVZ scripts allows you to analyze active processes for malicious code..................... 6........ It is recommended to contact a Technical Support specialist about the requisite trace level... click the Enable button......zip archive... and create reports on results of system scans.......... disinfect / delete infected files...... In the Trace Files window that opens click the Create system state report button............... 3..................................zip.........USER GUIDE After Technical Support specialists analyze the data that you have sent.. The system state report is created in HTML and XML formats and is saved in the sysinfo................. Open the main application window............................................. Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window......... 74 Creating a trace file .. 5.... you are advised to set the trace level to 500.................................. Open the archive sysinfo.................... they can create an AVZ script and send it to you......... In the Trace Files window that opens In the Traces section..... To stop the tracing process............ Once the information gathering process is complete.. To view the report: 1................................. 75 AVZ script execution ...... Open the main application window..... 2....... 74 Sending data files ........ 3...................... 2....................................... In the Trace Files window that opens Click the Next button............. which contains the report files..... click the Disable button........................ you can view the report. 2. select the trace level in the dropdown list.. 3... CREATING A TRACE FILE To create a trace file: 1............... Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window..................... 74 ... Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window....... Open the main application window............. To start the tracing process........... 76 CREATING A SYSTEM STATE REPORT To create a system state report: 1.................................. scan the system for malicious code....

CONTACTING TECHNICAL SUPPORT You can switch to uploading tracing results (see section "Sending data files" on page 75) to the Kaspersky Lab server. 3. you need to send them to Kaspersky Lab Technical Support experts. 4. The selected data files are packed and sent to the Technical Support server. 6. 2. Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window. Specify the archive name and confirm saving. This number is available in My Kaspersky Account on the Technical Support website while your request is active. SENDING DATA FILES After you have created the trace files and the system state report. You will need a request number to upload data files to the Technical Support server. 2. To upload the data files to the Technical Support server: 1. 3. The archive saving window will open. In the Trace Files window that opens In the Actions section. To save data files on a disk: 1. Specify the number assigned to your request by contacting Technical Support through My Kaspersky Account and click the OK button. Open the main application window. 5. In the Trace Files window that opens In the Actions section. click the Upload information for Technical Support to the server button. Select the checkboxes next to the trace files that you want to send to Technical Support and click the Send button. The created archive can be sent to Technical Support from My Kaspersky Account. Open the main application window. The Uploading information for Technical Support to the server window opens. Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window. Click the Cancel button and confirm saving the files on the disk by clicking the Yes button in the window that opens. Select the checkboxes next to the trace files that you want to send to Technical Support and click the Send button. The Request number window opens. The Request number window opens. 5. If you cannot connect to Technical Support for some reason. click the Upload information for Technical Support to the server button. the data files can be stored on your computer and later sent from My Kaspersky Account. The Uploading information for Technical Support to the server window opens. 4. 75 .

contact Technical Support (see section "How to obtain technical support" on page 72). If problems occur during script execution. In the Trace Files window that opens Click the Run AVZ script button. Click the Support link at the bottom of the main window to open the Support window and click the Trace Files link in this window. 76 . 3. If an error occurs during script execution.USER GUIDE AVZ SCRIPT EXECUTION You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. Successful execution of the script causes the wizard to close. the wizard shows a corresponding message. Open the main application window. To run an AVZ script: 1. 2.

because it may result in infection of your computer. APPLICATION MODULES Files that are included in the application setup file. and modifications to the application architecture. It is regularly updated and is included in the Kaspersky Lab application distribution kit. we recommend that you disinfect it using one of Kaspersky Lab's applications. Ondemand scan.GLOSSARY A ACTIVATING THE APPLICATION Switching the application into full-function mode. logging. You should have an activation code or key file to activate the application. B BACKUP STORAGE Disk space or removable drive selected for creating backup copies of files during backup tasks. C COMPRESSED FILE An archive file that contains a decompression program and instructions for the operating system for executing it. or delete it if disinfection is not possible. D DANGEROUS OBJECT An object containing a virus. which implement the core functionality of the application. APPLICATION SETTINGS Application settings which are general for all types of its tasks and regulating its operation in general. you initiate the module of this task. The list is created by Kaspersky Lab specialists. AVAILABLE UPDATE A package of updates for the modules of a Kaspersky Lab application including a set of urgent patches released during a certain time interval. for example. A blocked object cannot be read. When starting a full scan of the computer from the main application window. or deleted. and Backup settings. CONTAINER An encrypted object designed for storing confidential data. application performance. A separate executable module corresponds to each type of task that is performed by the application (Real-time protection. executed. changed. Application activation is performed by the user during or after the application installation. DATABASE OF MALICIOUS WEB ADDRESSES A list of web addresses whose content may be considered to be dangerous. Update). A container is a password-protected removable virtual drive storing files and folders. BLOCKING AN OBJECT Denying access to an object from external applications. 77 . Once an infected object is detected. The Kaspersky PURE application has to be installed on the computer for the container functionality to be available. You are advised not to access these objects.

There exist a number of viruses that infect boot sectors. 78 . not by users. It contains information on the disk's file system and a boot loader program that is responsible for starting the operating system. The database is regularly updated and is part of the Kaspersky Lab application distribution kit. The Kaspersky Lab application allows scanning of boot sectors for viruses and disinfecting them if an infection is found. disinfecting the copy created. cannot be disinfected. A digital signature is used to identify the document or application author. DELETING AN OBJECT The method of processing objects which ends in it being physically deleted from its original location (hard drive. Each incoming/outgoing email is placed in the mail database after it is received/sent. DOMAIN NAME SERVICE (DNS) A distributed system for converting the name of a host (a computer or other network device) to an IP address. E EMAIL DATABASES Databases containing emails in a special format and saved on your computer. Records that are contained in databases allow detecting malicious code in scanned objects. There are four severity levels:  Critical event. The databases are created by Kaspersky Lab specialists and updated hourly. DISINFECTING OBJECTS ON RESTART A method of processing infected objects that are being used by other applications at the moment of disinfection. These databases are scanned during a full computer scan. EVENT SEVERITY Property of an event encountered during the operation of a Kaspersky Lab application. Resolution of DNS names is usually carried out by network applications. DISINFECTION A method of processing infected objects that results in full or partial recovery of data. To create a digital signature. DATABASES Databases that contain descriptions of computer security threats that are known to Kaspersky Lab by the moment of release of the databases. DISK BOOT SECTOR A boot sector is a particular area on a computer's hard drive. As a special case. for whatever reason. A digital signature lets you verify the data source and data integrity and protect yourself against counterfeits. DIGITAL SIGNATURE An encrypted block of data embedded in a document or application. We recommend that this method be applied to dangerous objects which. folder. the document or application author must have a digital certificate proving the author's identity. which are thus called boot viruses. Consists of creating a copy of the infected object. DNS functions in TCP/IP networks. and replacing the original infected object with the disinfected copy after the next system restart. Not all infected objects can be disinfected. DNS can also store and process reverse requests and determine the name of a host by its IP address (PTR record).USER GUIDE DATABASE OF PHISHING WEB ADDRESSES A list of web addresses which Kaspersky Lab specialists have determined to be phishing-related. Incoming and outgoing emails are analyzed for viruses in real time at the time that they are sent and received if real-time protection is enabled. or other data storage device. network resource). floppy.

EXCLUSION An Exclusion is an object excluded from the scan by a Kaspersky Lab application. which is comprised of low-level data on file (or message) status and processing. ZIP. INCOMPATIBLE APPLICATION An antivirus application from a third-party developer or a Kaspersky Lab application that does not support management through Kaspersky PURE. The information for each file is stored in a special database.GLOSSARY    Error. according to the Virus Encyclopedia classification from the scan. application processes. This technology is used in both real-time protection and on-demand scan modes. since it is faster to scan a file than check whether it was modified since it was last scanned. FILE MASK Representation of a file name using wildcards. file masks. COM. CHM. or updated the antivirus database. the email message header contains such data as information about the sender and recipient and the date. write to file). DLL. TTF. LNK. Each task can be assigned a set of exclusions. the technology supports a limited number of formats ( EXE. RAR). H HEADER The information in the beginning of a file or a message. In particular. modified the scan settings. Limitations of iChecker technology:   this technology does not work with large files. If you altered the archive content by adding a new object to it. you have an archive file that was scanned by the Kaspersky Lab application and assigned not infected status. INF. The standard wildcards used in file masks are * and ?. You can exclude files of certain formats. a certain area (for example. a folder or a program). For example. SYS. an object may be considered potentially infected if it contains sequences of commands that are typical of malicious objects (open file. For example. F FALSE ALARM A false alarm occurs when the Kaspersky Lab application reports an uninfected file as infected because the signature of the file is similar to that of a virus. The next time the application will skip this archive unless it has been altered or the scan settings have been changed. Warning. Info. or objects by threat type. I ICHECKER TECHNOLOGY iChecker is a technology that increases the speed of anti-virus scans by excluding objects that have remained unchanged since their last scan. HEURISTIC ANALYZER A technology for detecting threats information about which has not yet been added to Kaspersky Lab databases. the archive is re-scanned. The heuristic analyzer allows detecting objects whose behavior within the system is similar to that typical of threats. Events of the same type can have different severity levels depending on the situation in which the event occurred. Objects detected by the heuristic analyzer are considered potentially infected. where * represents any number of any characters and ? stands for any single character. 79 . provided that the scan parameters (the anti-virus database and settings) have not changed.

LIST OF ALLOWED SENDERS (also known as the white list of addresses) The list of email addresses from which messages should not be scanned by Kaspersky Lab application. K KASPERSKY LAB UPDATE SERVERS Kaspersky Lab servers to which the updated anti-virus database and the application modules are uploaded. Using data from the Kaspersky Security Network ensures a faster response time for Kaspersky Lab applications when encountering new types of threats. The list of addresses is created by the user during application settings configuration. access to which is blocked by the Kaspersky Lab application. and reduces the risk of false positives.USER GUIDE INFECTED OBJECT An object a section of whose code completes matches a section of a known threat. which makes it possible to meet the demands of the constantly growing Internet using the relatively restricted IPv4 address space. LIST OF BLOCKED URLS A list of masks and addresses of web resources. The list of addresses is created by the user during application settings configuration. KASPERSKY SECURITY NETWORK (KSN) An infrastructure of online services that provides access to the online Knowledge Base of Kaspersky Lab which contains information about the reputation of files. It performs basic operations for transmitting data from one computer to another and serves as the foundation for higher-level protocols like TCP and UDP. Technologies such as NAT and masking make it possible to hide a large number of private networks using a small number of IP addresses (or even one address). It manages connection and error processing. LIST OF CHECKED URLS A list of masks and addresses of web resources which are mandatorily scanned for malicious objects by the Kaspersky Lab application. INTERCEPTOR Subcomponent of the application responsible for scanning specific types of email. The services you can use depend on the type of the license. Kaspersky Lab does not recommend using such objects. LIST OF ALLOWED URLS A list of masks and addresses of web resources to which access is not blocked by the Kaspersky Lab application. used without change since the time of its development in 1974. The set of interceptors specific to your installation depends on what role or what combination of roles the application is being deployed for. LIST OF BLOCKED SENDERS (also known as the black list of addresses) A list of email addresses from which all incoming messages are blocked by the Kaspersky Lab application. L LICENSE VALIDITY PERIOD License validity period is a time period during which you have access to the application features and rights to use additional services. INTERNET PROTOCOL (IP) The basic protocol for the Internet. regardless of the message content. improves performance of some protection components. 80 . and software. web resources.

Well-known protocols and the services associated with them include HTTP (WWW). Then the proxy server either connects to the specified server and obtains the resource from it or returns the resource from its own cache (if the proxy has its own cache). a user connects to a proxy server and requests a resource (e. We recommend that this method be applied to messages that definitely contain spam or malware. In some cases. PROTOCOL A clearly defined and standardized set of rules governing the interaction between a client and a server. a file) located on another server.. or SMTP protocols across the firewall and sent to a Kaspersky Lab application to be scanned. but seems suspicious when scanned (e. with such file extensions as .g. a copy of it is saved in Backup (unless this option is disabled).exe. MESSAGE DELETION A method of processing an email message where the message is physically removed. PROTECTION STATUS Current protection status. can be used by intruders as a "container" to store and spread malicious code. which defines the level of computer security. There is a fairly high risk of intrusion of malicious code in such files. 81 . most often in the form of financial data. O OBSCENE MESSAGE Email message containing offensive language. which is similar to that of a threat. As a rule. Before deleting a message.GLOSSARY LIST OF TRUSTED WEB ADDRESSES A list of masks and addresses of web resources whose content the user trusts. First.com. due to its structure or format. PROBABLE SPAM A message that cannot be unambiguously considered spam. POTENTIALLY INFECTED OBJECT An object whose code contains modified code of a known threat or code.g. and NNTP (news). PROXY SERVER A computer network service which allows users to make indirect requests to other network services. and . certain types of mailings and advertising messages). FTP. a user's request or a server's response can be modified by the proxy server for certain purposes. MONITORED OBJECT A file transferred via HTTP..dll. M MASTER PASSWORD A single password that protects the Password Manager database and provides access to data. A Kaspersky Lab application does not scan web pages corresponding to a list item for the presence of malicious objects. FTP. these are executable files. POTENTIALLY INFECTABLE OBJECT An object which. judging by its behavior. . P PHISHING A kind of Internet fraud which consists in sending email messages with the purpose of stealing confidential information.

or to a user-defined folder. intercepts them.USER GUIDE Q QUARANTINE Folder into which the Kaspersky Lab application places potentially infected objects that have been detected. R REAL-TIME PROTECTION The application's operating mode under which objects are scanned for the presence of malicious code in real time. It is most often used with programs that are embedded in hypertext. thus preventing the operating system from starting. objects containing threats or suspected of containing them are processed pursuant to the task settings (they are disinfected. SUBNET MASK The subnet mask (also known as netmask) and network address determine the addresses of computers on a network. the application tracks the launching of scripts. or execute) and scans the object for threats. ROOTKIT A program or a set of programs for hiding traces of an intruder or malware in the operating system. write. Scripts are run. a rootkit usually means a program that penetrates into the operating system and intercepts system functions (Windows APIs). The application intercepts all attempts to open any object (read. deleted or quarantined). Many rootkits install their own drivers and services on the operating system (these also are "invisible"). Viruses can target precisely these objects. for example. RESTORATION Relocation of the original object from Quarantine or Backup to its original folder where the object had been stored before it was quarantined. On Windows-based operating systems. QUARANTINING OF OBJECTS A method of handling a probably infected object whereby access to the object is blocked and the object is moved from its original location to the quarantine folder. which most often include advertising messages. disinfected or deleted. If real-time protection is enabled. and scans them for viruses. 82 . in addition to registry keys. Depending on the results of scanning. for example. Above all. The operating system launches these objects at every startup. SECURITY LEVEL The security level is defined as a pre-set component configuration. and files that are stored on a disk drive. has been developed to execute a small specific task. A rootkit can usually also mask the presence of any processes. you may block or allow the execution of a script. interception and modification of low-level API functions allow such a program to make its presence in the operating system quite stealthy. where it is kept in encrypted form to rule out the threat of infection. as a rule. when you open a certain website. folders. S SCRIPT A small computer program or an independent part of a program (function) which. Quarantined objects are stored in encrypted form in order to prevent any impact on the computer. if they are described in the configuration of the rootkit. SPAM Unsolicited mass email mailings. Uninfected objects are passed on to the user. STARTUP OBJECTS A set of applications needed for the operating system and software that is installed on the computer to start and operate correctly.

83 . UPDATE The procedure of replacement / addition of new files (databases or application modules). or saved by the trusted process are scanned. UPDATING DATABASES A function performed by a Kaspersky Lab application that enables it to keep computer protection up-to-date. FTP. HTTP.GLOSSARY T TASK Functions performed by a Kaspersky Lab application are implemented as tasks. for example: Real-time protection of files. THREAT RATING An indicator of how dangerous an application is for the operating system. unknown viruses are detected by the application in objects using the heuristic analyzer. and those objects are classified as probably infected. and so forth ). TASK SETTINGS Task-specific application settings. no objects run. Generally. U UNKNOWN VIRUS A new virus that is not yet registered in the databases. A Kaspersky Lab's application copies update packages from Kaspersky Lab's update servers and automatically installs and applies them. downloaded from the Kaspersky Lab's update servers.). During the update. URGENT UPDATES Critical updates to Kaspersky Lab application modules. TRUSTED PROCESS A program process. UPDATE PACKAGE A file package for updating application modules. Full computer scan and Database update. TRAFFIC SCAN A real-time scan using information from the latest version of the databases for objects transmitted via all protocols (for example. Threat rating makes it possible to detect a behavior typical of malware. open. an application downloads updates for its databases and modules from Kaspersky Lab's update servers and automatically installs and applies them. which are used while simulating the application's operation in a virtual environment (analysis of the application's requests to system functions). dynamic. The rating is calculated using heuristic analysis based on two types of criteria:   static (such as information about the executable file of an application: size. The lower the threat rating is. the more actions the application will be allowed to perform in the system. In other words. whose file operations are not monitored by Kaspersky Lab's application in real-time protection mode. creation date. etc.

84 . This property is important during periods of virus outbreaks since it enables administrators to react in a timely manner to virus attack threats. A virus outbreak counter includes a combination of settings which determine the virus activity threshold. VIRUS OUTBREAK A series of deliberate attempts to infect a computer with a virus.USER GUIDE V VIRUS ACTIVITY THRESHOLD Maximum allowed number of events of the specified type within a limited time. VIRUS OUTBREAK COUNTER A template based on which a notification of a virus outbreak threat is generated. and the text in messages sent. means of spreading. it is interpreted as increased virus activity and as a threat of a virus attack. when this is exceeded.

kaspersky. It is no coincidence that many other developers use the Kaspersky Anti-Virus kernel in their products. and other threats. Blue Coat Systems (USA). laptop. Kaspersky Lab’s products provide protection for all systems—from home computers to large corporate networks. and firewalls. Kaspersky Lab's products are certified by the major test laboratories. North and South America. Africa. SonicWALL (USA). Parallels (Russia). LANDesk (USA). file and web servers. Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab's Anti-Virus database is updated hourly.html (for queries addressed to virus analysts) Kaspersky Lab web forum: http://forum. Products. WatchGuard Technologies (USA).com 85 . Clearswift (UK). mail gateways. malware. Juniper Networks (USA). network and hacker attacks. Used in conjunction with Kaspersky Lab ’s centralized management system.com/virlab/helpdesk. and the Anti-Spam database every five minutes. Western and Eastern Europe. Kaspersky Lab delivers applications and services to protect workstations. D-Link (Taiwan). spam. Alt-N Technologies (USA). CommuniGate Systems (USA). Critical Path (Ireland). The company employs more than 2000 qualified specialists. and include them in the databases used by Kaspersky Lab applications. the Middle East. IBM (USA). NETGEAR (USA).KASPERSKY LAB ZAO Kaspersky Lab software is internationally renowned for its protection against viruses. China. Kaspersky Lab has won hundreds of awards for its services in combating computer threats. The personal product range includes anti-virus applications for desktop. Today.com (only for sending probably infected files in archive format) http://support. are compatible with the software of many suppliers of computer applications. Every day they uncover hundreds of new computer threats. Many of the company’s innovative technologies are patented. Check Point Software Technologies (Israel). Kaspersky Lab official site: Virus Encyclopedia: Anti-Virus Lab: http://www. GFI (Malta).kaspersky. Kaspersky Lab was founded in Russia in 1997. Kaspersky Lab’s virus analysts work around the clock. and pocket computers. these solutions ensure effective automated protection for companies and organizations against computer threats. Kaspersky Lab is the preferred developer of computer protection systems among home users in Russia. Microsoft (USA). NETASQ (France). ZyXEL Communications (Taiwan). and its corporate clients number more than 200. it is an international group of companies headquartered in Moscow with five regional divisions that manage the company's activity in Russia. Technologies. For example.securelist. and for smartphones and other mobile devices. Over the years. according to the COMCON survey "TGI-Russia 2009". M86 Security (USA). and other countries in the Asia-Pacific region.000. Japan. and are optimized to run on many hardware platforms. Many technologies that are now part and parcel of modern anti-virus tools were originally developed by Kaspersky Lab. Achievements.com http://www. a respected Austrian anti-virus laboratory.com/ newvirus@kaspersky. In 2008. The company’s products and technologies protect more than 300 million users. in 2010 Kaspersky Anti-Virus received several top Advanced+ awards in a test administered by AV-Comparatives. create tools to detect and disinfect them. But Kaspersky Lab's main achievement is the loyalty of its users worldwide. including: SafeNet (USA).kaspersky.

and Internet Explorer are trademarks owned by Microsoft Corporation and registered in the United States of America and other countries.INFORMATION ABOUT THIRD-PARTY CODE Information about third-party code is contained in a file named legal_notices. Pentium. and Atom are trademarks owned by Intel Corporation and registered in the United States of America and other countries. Google Chrome is a trademark owned by Google. TRADEMARK NOTICES Registered trademarks and service marks are the property of their respective owners. 86 . Inc. Mozilla and Firefox are trademarks of the Mozilla Foundation. Intel. Windows.txt and stored in the application installation folder. Windows Vista. Microsoft.

.......................................................................................................................................................................................... 71 E Encryption data encryption ....................................................................................................................... 15 I Importing / exporting the settings ................................................................................................. 30 License Agreement .............................................................................................................................................................................................................. 31 Anti-Spam hints .................................................. 71 87 ................................................................................................................................................................................................................................................................................... 30 N Network protection status ............................................ 66 C Code activation code................................................. 31 End User License Agreement ................................................................................................... 74 Infected object ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 70 H Hardware requirements ..................................................................... 30 LICENSE .......................................................................................................................... 58 Databases manual update ...........................................................INDEX A Account ........................................................................................................................................................................................................................................................................................................................................................ 33 activation code......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 45 B Backup copying ......................... 54 Activation code ...................................................... 94 L License ............................................................................ 36 Default settings .................. 89 K KASPERSKY LAB .................................................................. 31 Computers managed.......................................................................................................................................................................................................................................................................................................... 94 KASPERSKY LAB ZAO ..................................................................................... 58 Event log ........ 71 D Data encryption ...........................

............................. 66 Traces creating a trace file .................................................................. 36 Vulnerability Scan ........................................................................................................................................................................................................................................................................................................................ 55 Portable Version ......................................................................................................................................................................................................................................... 69 Password Manager account ........................................................................................................................................................................................................................................................... 54 importing / exporting passwords ................................... 37 vulnerability scan ........................................................................................................................ 83 U Update...................................................................................................................................... 45 Software requirements ........................................................................................................................................................................................................................................................................................................................ 42 Rescue Disk ...................................................................................................................................................................................................... 45 S Scanning running a task ..................................... 37 update....... 51 88 ..................................................................................................................................................................................................................... 35 Q Quarantine restoring an object ................................................................................................ 76 Restoring the default settings .................................................................. 43 T Tasks backup copying.................................................................................................................................................................................................................................................................................... 66 Quarantine ......................................................................................................................... 36 V Virtual Keyboard..................................................................... 15 Statistics . 56 Protection status ................................................................................................. 67 Run task scanning ....................................................................................................... 70 System Restore............................................................................................................................................................................................................................................. 42 R Remote management application ......................................................................................................................................................................... 71 Reports.......................................................................................................... 70 Repositories Backup........................................................................................................................................................................................................................................................................................................................................................................................................ 83 uploading tracing results ................................ 71 Restricting access to the application password protection ..USER GUIDE P Parental Control component operation ..............................................................................................................................................................................................................................................................