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SUBMITTED BY GROUP 2 DEEPIKA MANCHANDA RAMA SHUKLA SAURABH CHAUTRVEDI SRIDHAR VIJAYARAMAN SUDEEP MEHROTRA TOM GEORGE
PRIMARY AREA OF BUSINESS 3. INTRODUCTION 2. IMPACT ANALYSIS 6. REFERENCES .TABLE OF CONTENTS 1. ORGANIZATION DESCRIPTION 4. COLLABORATIVE TOOLS USED (INCLUDING OBJECTIVES) 5. CONCLUSION 7.
and is headquartered in Erlangen. Major competitors of Siemens Healthcare are GE Healthcare. Globally it has 49. The company dates its early beginnings to 24 May 1877 to a small family business in Erlangen. Inc. formerly Siemens Medical Systems. division. Currently.. Toshiba. the company was known as Shared Medical Systems Corporation and traded on the New York Stock Exhange as "SMS".S. Germany. most of them in Germany (comparing to 46. President and Chief Executive Ofﬁcer (CEO) of Siemens Healthcare USA. Inc. Siemens Healthcare USA.997 billion US-$ for GE). internally within Siemens known as "Med") is a supplier to the healthcare industry. Carestream Health and SAP Healthcare .introduction Siemens Healthcare (formerly Siemens Medical Solutions.2 billion US-$ sales in 2007 (16.000 employees. The name Siemens Medical Solutions was adopted in 2001. with headquarters in Malvern. Pennsylvania. co-founded by Ernst Werner von Siemens. is Hermann Requardt. is a Delaware corporation.000 at Philips Healthcare) and 17.000 at GE Healthcare and 33. Washington. and the change to Siemens Healthcare is part of a reorganization underway in 2008. The Ultrasound Group is located in Issaquah.. Philips. its U. Prior to being acquired by Siemens in 2000.
hematology. streamline workﬂow and enhance the operational efﬁciency of clinical laboratories. . automation. blood gas monitoring and molecular testing. microbiology. routine chemistry. Siemens offer comprehensive solutions designed to improve clinical outcomes.primary area of business Siemens Healthcare! Diagnostics is the largest clinical diagnostics company in the world. Their broad portfolio of innovative products include a variety of diagnostic systems—integrated chemistry. diabetes. Siemens offer products and services designed for efﬁcient delivery of patient test results used for diagnosing medical conditions. urinalysis. serving a critical role in the health care continuum. They also have dedicated professionals that are committed to meet the needs of our customers by providing high-quality products and highly-responsive service and support. immunoassay. hemostasis. Bayer HealthCare Diagnostics and Dade Behring. Built on a rich history of innovation from Diagnostic Products Corporation. monitoring patient therapy and providing quality health care.
Different products by siemens in integrated healthcare solutions .
arms and Navigation -Ultrasound -Disease States and Conditions -Molecular Diagnostics -Point of Care Equipment .Brief product categories Infrastructure and IT -Building Technologies -Communication and IT Infrastructure -Diagnostics IT -Green+ Hospitals -Hospital IT -Integrated Care -Medical Imaging Hearing Instruments -BestSound Hearing Aids Laboratory diagnostics -Core laboratory -Diagnostics IT Medical Imaging -Angiograpgy -Computed Tomography -Fluroscopy -Magnetic Resonance -Mammography -Medical Imaging IT -Molecular Imaging -Radiography -Surgical C.
Therapy System Electrophysiology -Particle Therapy Accessories and OEM Equipment -Healthcare Lighting -Medical Imaging Accessories Catalog -OEM Equipment Refurbished Systems -Laboratory Diagnostics -Medical Imaging and Therapy Systems Healthcare Services -Financial Services -Healthcare Consulting -Hearing Instruments Services -Laboratory Diagnostic Services -Medical Imaging and Therapy Services -Public Private Partnership -Turnkey Solutions -Radiation Oncology -Urology Systems .
Organization Description .
Global Presence .
location and cost perspective to get employees—located everywhere from London to Frankfurt to Kansas City— to a central training location. Siemens Medical Solutions conducts recurring training sessions for its staff to stay up to speed on the latest software developments and imaging advancements.” a study conducted in 2006 by Frost & Sullivan and sponsored by Verizon Business and Microsoft Corp. organized approach to communicate to a global employee and client base. The Solution Siemens Medical looked to the advantages of collaboration technologies to address its communications needs. In addition to training its staff. . It was clear that Siemens Medical needed a more streamlined.Collaborative tools used (the chapter includes objectives as well) 1. With a diverse global workforce. The study— which deﬁned collaboration as an interaction between culture and technology such as audio and net conferencing. according to “Meetings Around the World: The Impact of Collaboration on Business Performance. Siemens Medical needed a way to communicate software upgrades and technology changes to its clients in a fast. efﬁcient and cost-effective manner. Collaboration is a key driver of business performance.Siemens Medical Solutions Deploys Verizon Business Conferencing Solutions Key Business Challenges In the fast-moving world of healthcare technology and imaging. it was very difﬁcult from a time. e-mail and instant messaging—also found that professionals around the world see their collaborative efforts as highly productive and believe that collaboration through communications technologies can provide a competitive advantage.
Leveraging the expansive Verizon Business global IP network and international call centers. virtually anytime. combining connection and service fees. through its expansive global network. enabling organizations to conveniently and effectively collaborate. including scalability. Verizon Business Conferencing Solutions met the criteria. Siemens beneﬁts from ﬂexible and efﬁcient voice and data communications. The web conferences take place in a secure. ﬂexibility. SAP and e-mail applications. . and audioconferencing. operator-assisted calls for larger audiences and recording capabilities. Siemens Medical is able to provide a recorded Net Replay. Siemens Medical receives a high-quality. Verizon Private IP supports the Siemens corporate network. and helping them improve response time and productivity.allowing participants to ask questions and interact directly with instructors. anywhere. In addition to providing Siemens Medical with Verizon Business Conferencing Solutions. ease of use. encrypted and access-code-protected environment. and all it takes for Siemens Medical employees and clients to participate in the courses is a PC with an Internet browser and a phone. Verizon Business provides Siemens Medical with an all-in-one offering.To meet its goals. known as Verizon Net Conference. while taking advantage of advanced administrative features such as Event Registration. with instructions and responses to frequently asked questions. available on its website. Additionally. By unifying its enterprise locations on a single communications infrastructure. the communications link between various global business units that carries all of the company"s business-critical applications as well as voice-over-IP (VoIP). impromptu meetings to global corporate events. low cost and easy billing. Verizon Business. Verizon Business also provides fully managed MPLS Services to Siemens business units around the world. Siemens Medical is able to train employees and clients on new software upgrades. is a leading provider of conferencing and collaboration services. In addition. costeffective means of collaborating around the world with conference calls routed through local access points. Verizon Business audio conferencing provides Siemens Medical with the ability to handle everything from small. Siemens Medical identiﬁed several key criteria a conferencing and collaboration solution would need to meet. For those unable to attend live. without the costs associated with business travel. Siemens is able to collaborate more quickly and manage its conferencing structure more efﬁciently. Using Verizon Business"s web conferencing services.
multiple option reports. if the lower and upper range data was not consistent between different runs. generate reports automatically and transfer them to Excel for analysis. repetitive in nature and error-prone. it produces erroneous data. errors could only be identiﬁed once the report was generated requiring statisticians to re-work the entire analysis. While doing so. Issue Siemens Healthcare collects time sensitive and detailed data on DNA and other genetic material using a software (MxPro) that is integrated with a QPCR (Quantitative polymerase chain reaction) instrument. setting up parameters to automate Siemens" entire analysis process. by nature requires detailed. The software provides a plethora of settings that can be adjusted manually for every type of report or analysis required. Solution Automation Anywhere"s experts provided an end-to-end solution.2. For example. there would be an increased cost of both human resource and time in rectifying settings and reanalyzing data. Also. Using the Visualizer and other tools in Automation Anywhere. Siemens Healthcare was looking for a way to eliminate potential manual errors and reduce costs. Reduction of Human error through integrated Automation anywhere Challenge Reducing human error arising out of manual. This data is analyzed and used in diagnostics solutions that provide more effective ways to assist in the diagnosis. repetitive and time consuming setting up of parameters by biostatisticians. Genetic analysis. Moreover. Siemens" Biostatisticians are able to gather data. Setting up of analysis parameters was time-consuming. . certain analysis required specifying an ampliﬁcation based threshold manually. monitoring and management of disease. which in the biotech/ medical ﬁeld is unacceptable. MxPro provides the ability to analyze this raw data.
The entire task required data from 28 screens. All data collected from the instrument was stored in a data ﬁle. experts automated the entry of speciﬁcations and made 7 different types of reports. . Solutions Siemens chose Automation Anywhere to automate the process of setting up analysis parameters.Siemens decided to automate the running of these reports in an effort to reduce the time consumed and decrease the re-analysis of data occurring as a result of manual error. manual errors. over 250 keystrokes and 15 mouse clicks. analyze it and transfer the results to Excel. The master task would take data from the data ﬁle one entry at a time. The results are then transferred to Excel and certain other reports are generated on the data collectively. Using Automation Anywhere " s SMART Automation Technology. Biostatisticians using the automated tasks could easily “see” the task step by step using the powerful Visualize tool in Automation Anywhere. It allowed for quick editing if required and troubleshooting data-driven problems if and when they arose. Automation Anywhere experts helped them deﬁne the required parameters and provided an end-to-end solution. over 90 controls. In summary Siemens Healthcare needed a solution to deal with erroneous results. increased time consumption and costs in order to be more effective. Each ﬁle is taken and analyzed with a certain set of parameters to be decided by the statisticians. Their requirements were that the software be easy to use. easy to edit and most importantly reliable as that was the key reason to implement such a solution. Automation Anywhere experts ﬁrst mapped out the complete requirements. Working from a higher level.
It"s not unusual for one CSE to work on magnetic resonance. up-to-date and accurate product information is crucial. Improve access to critical product technical information for over 4.To address its various geographies. Siemens Medical Solutions has delivered over 190. management. Siemens Medical Solutions utilizes 220 technical authors. The company"s army of CSEs service all of the company"s products in the ﬁeld. and ultrasound — so consistent.localization and distribution. across product lines. it translates 15.000 printed pages.Siemens Medical Solutions Streamlines Product Information for Customer Service using Astoria Software The Challenge Global markets demand high quality information Siemens Medical Solutions sought assistance to improve its product documentation and customer service operations. Differences in the format and content of the supporting technical information across their product offerings made it challenging to ﬁnd speciﬁc user operation or maintenance information quickly and easily.000 CSEs worldwide.000 individual product manuals — each year publishing 2.To support this level of content development. computed tomography. Even with this internal infrastructure. and the efforts of its 4. and distributing this information in print and thousands of CD"s. . a wide range of internal and external globalization services. Many healthcare customers use multiple Siemens Medical Solutions products at a single site.3.000 customer service engineers (CSEs). nuclear medicine.200 technical documents. publishing in up to 18 languages. over 100.000documents per year. Siemens Medical Solutions had ﬁve critical challenges to address: Reduce the time necessary to ﬁnd correct product technical information for CSEs and end-user customers.
there are frequent customer demands for updated maintenance and repair information. and enable its CSEs to quickly repair the equipment. Additionally. localization. Product information was delivered in a variety of ways. Because Siemens Medical Solutions products typically have long life cycles. The writing staff had expanded to accommodate manual development for up to 120 countries. though most of it was through printed manuals. which are bulky and difﬁcult to keep current. The cost of maintaining the existing content management system spiraled upward in the face of these issues and drove the need for change. Siemens Medical Solutions" goal was two-pronged: to make sure customers knew how to use their products properly and effectively. The Solution Common platform for global delivery of consistent content Working together to meet Siemens Medical Solutions" needs. To achieve this. These factors had a direct impact on infrastructure and costs. Reduce costs of product information production and delivery. Streamline content update. TANNER. Initially. assessed the situation for Siemens Medical Solutions and designed an overall architecture and information management process that: . healthcare organizations strapped with ﬁnancial burdens have become increasingly wary of any inefﬁciencies and unexpected costs. they would need to more quickly deliver high-quality product and service information to their global customers and CSEs. a systems integrator specializing in print and publishing systems. and delivery of product technical information for faster time-to-market. Compliance is a growing requirement with new regulations regularly emerging from European and US agencies.Meet applicable regulatory standards worldwide. while increasing accuracy. SDL International and TANNER AG provided a complete global information management solution. Astoria Software.
initiated review and approval workﬂows as the content was developed. Astoria"s rich XML content management solutions manage business-critical information for organizations with products that have long lifecycles that require frequent product information updates. Astoria is integrated with Adobe FrameMaker to provide a standard layout across all documents and publishing formats. Astoria manages content components at the smallest element level delivering ﬂexibility to easily manage.-Separated content from layout and structure -Provided a functional extension to globalization capabilities -Enabled content component reuse on a global basis -Empowered the non-publishing professionals to easily author. To improve operations. SDL MultiTerm Terminology Management also provided a framework of terms in the source and destination languages that conﬁrmed accurate and appropriate words and phrases to describe particular medical products. within the Astoria repository. The core of this platform were products from Astoria Software and SDL. update. an industry information standard for rapid communication across disparate documents and formats. stored. and reuse it throughout other documents. SDL is the world"s leading provider of global information management solutions and helps multinational organizations improve the quality and accelerate the delivery of multi-lingual content to global markets. which prevented duplicate localization efforts. . contribute and assemble information based on key topics -Established output-independent processes for publishing to a wide range of media The result was a common software platform built upon eXtensible Markup Language (XML).TANNER integrated these technologies into a single XML-based architecture that spanned the Siemens Medical Solutions global information supply chain. Siemens Medical Solutions used the Astoria XML Content Management Platform to facilitate easier content creation and updates. tracked content. The system managed. SDL established a cache of approved localizations. while maximizing content accuracy. SDL TRADOS Translation Memory was used to manage the consistent development and delivery of global content with local nuances. Siemens Medical Solutions used SDL statistics and reporting to monitor localization operations that were outsourced as well as those performed in house.
Reduce time taken in generating reports.Impact Analysis 1. keep employees and clients current on the latest imaging technologies and software upgrades. and allowing us to concentrate on our core business—and our customers. 6. 7. Solution Implementation Education Services Specialist for Siemens Medical Solutions. 4. Quick deployment of automated solutions.Automation Anywhere Siemens Healthcare realizes several beneﬁts by automating their reports and analysis processes using Automation Anywhere: 1. 5. edit or create their reporting requirements. . 2. and limit the expense and downtime associated with business travel. Better leverage of state-of –the-art instruments and analysis software. Siemens Medical is able to make its communications more dynamic and productive. signiﬁcantly reducing the time and cost necessary for traveling. Negligent manual intervention. Biostatistians are able to easily monitor. 3. Cost and resource savings due to better efﬁciencies.”said Paul Dow. Accurate report generation.Verizon Business Conferencing Solutions Results and Next Steps By using Verizon Business Conferencing Solutions. “This service gets high-quality information out to our people in a timely fashion. Siemens continues to use Automation Anywhere on an on-going basis. 2.
Siemens Medical Solutions expects to save US $1.200 documents annually in up to 22 languages.Astoria Software Global information management dramatically improves customer satisfaction and service The new information management and publishing system from Astoria and SDL enabled Siemens Medical Solutions to achieve new milestones: Improved customer service and satisfaction. Attained worldwide consistency and accuracy in local language documentation. more proﬁcient in overall usage.3. reducing its printed manuals by 90%. They responded faster to customer requirements and medical device service issues on a real-time basis. Siemens Medical Solutions migrated its paper manuals to a variety of digital media. Improved operational efﬁciency. viewed the latest updates.000) when the system is fully implemented. Astoria and SDL created a continuum of approved content — passages and terms for the source and all target languages — that was available for reuse globally. the new architecture ensured that globalized content accurately conveyed the information and messages as originally intended. This improvement was largely due to the accuracy and precision of the information that was localized with regional nuance. required less product training and were more eager to read materials. Customers were more knowledgeable about the medical products. and ranged from documents to components to localization units to individual terms. Siemens Medical Solutions now delivers over 2. delivered to the web. Together. and often conducted ﬁrst level of troubleshooting. CSEs had better access to service documentation in the local language. To date. In this way. CD and other media. 70% of the old system has been replaced . as evidenced by improvements in mean time to repair and ﬁrst time ﬁx rate. Reduced costs and resource usage. Overall. Content reuse yielded savings of 30% on localization.13 million per year (# 900. Going digital and standardizing on XML enabled the company to move from one publication issued every six months to a schedule of weekly updates.
after implementing customized tools in areas like communication. diagnosis and customer service have reported a considerable increase in their operational and cost efﬁciency. In this particular report.Conclusion The Company that we"ve selected is Siemens Healthcare International. we discuss three different situations under separate departments in which they had implemented collaborative solutions to streamline business activities and thereby achieve operational efﬁciency. . As a company Siemens had a variety of needs in their daily business operations where they had an option of integrating highly customized collaborative solutions. Siemens.
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