Live Automation

Time Item

05 Apr 2007 07:47:16 PM "DLLuses32.dll relocated in memory" was submitted by robert movalli to the problem analysis engine. 05 Apr 2007 07:47:16 PM Phone Number set to 9783040390. 05 Apr 2007 07:47:16 PM E-mail set to robert.movalli@comcast.net. 05 Apr 2007 07:47:16 PM Serial # set to CCH5B11014463. 05 Apr 2007 07:47:16 PM OS set to Windows XP Home. 05 Apr 2007 07:47:16 PM Siebel SR # set to . 05 Apr 2007 07:47:16 PM System Type set to Desktop. 05 Apr 2007 07:47:16 PM Affected Part set to . 05 Apr 2007 07:47:16 PM Purchase Location set to Best Buy. 05 Apr 2007 07:47:16 PM System Category set to Desktops. 05 Apr 2007 07:47:16 PM Product Model set to . 05 Apr 2007 07:47:16 PM Address 1 set to . 05 Apr 2007 07:47:16 PM Address 2 set to . 05 Apr 2007 07:47:16 PM City set to . 05 Apr 2007 07:47:16 PM State set to . 05 Apr 2007 07:47:16 PM ZIP set to . 05 Apr 2007 07:47:16 PM Country set to . 05 Apr 2007 07:47:16 PM robert movalli logged in. 05 Apr 2007 07:47:20 PM Connected to the server via Web Chat 05 Apr 2007 07:47:20 PM robert movalli has been assigned to the eMachines Support queue. 05 Apr 2007 07:47:22 PM robert movalli was added to the incident named robert movalli by Josh_GWER5200 05 Apr 2007 07:47:22 PM Josh_GWER5200 created an incident named robert movalli. 05 Apr 2007 07:47:38 PM Josh_GWER5200 says: Thank you for contacting technical support. My name and badge number are Josh_GWER5200. Please hold while I review your issue. 05 Apr 2007 07:48:14 PM Josh_GWER5200 says: Hi Robert! 05 Apr 2007 07:48:37 PM Josh_GWER5200 says: According to your submission and my data, the serial number for your Gateway system is CCH5B11014463 with a model number of GT Series GT4010 Desktop PC. Is this correct? 05 Apr 2007 07:48:58 PM robert movalli says: yes 05 Apr 2007 07:50:10 PM Josh_GWER5200 says: Thank you for verifying your information. I see some opportunity here to enhance your computer experience. Let’s resolve the issue first and then discuss these options. 05 Apr 2007 07:50:48 PM Josh_GWER5200 says: In order to better serve you in the future, I need to take a moment to register your computer. What is your complete home address? 05 Apr 2007 07:51:46 PM robert movalli says: 96 Newbury Street, lot 5B, Danvers, Ma 01923 05 Apr 2007 07:53:46 PM Josh_GWER5200 says: When and where did you purchase the system?

05 Apr 2007 07:54:48 PM robert movalli says: Best Buy in Danvers, Ma...3/28/06 05 Apr 2007 07:55:23 PM Josh_GWER5200 says: Thank you for all the information, Robert. 05 Apr 2007 07:55:30 PM Josh_GWER5200 says: I will now register your system. 05 Apr 2007 07:55:32 PM Josh_GWER5200 says: Please hold on. 05 Apr 2007 07:56:03 PM Josh_GWER5200 says: Thank you for the wait. 05 Apr 2007 07:56:12 PM Josh_GWER5200 says: Your system is now registered. 05 Apr 2007 07:57:03 PM Josh_GWER5200 says: I understand that you receiving this kind of error message on your system The system DLL user32.dll was relocated in memory. Is this correct? 05 Apr 2007 07:57:24 PM robert movalli says: Yes 05 Apr 2007 07:57:45 PM Josh_GWER5200 says: Can you tell me exactly when this started and describe any changes you made around that time? 05 Apr 2007 07:59:16 PM robert movalli says: The message came on this morning when I turn the computer on. Is this a virus attack? 05 Apr 2007 08:01:00 PM Josh_GWER5200 says: No, it's not a virus attact. This issue can occur after you install security update. Normally it is conflict issue between another software. 05 Apr 2007 08:01:11 PM Josh_GWER5200 says: To resolve this issue, the following file is available for download from the Microsoft Download Center. 05 Apr 2007 08:01:19 PM Josh_GWER5200 sent a link to [http://support.microsoft.com/kb/935448/en-us] 05 Apr 2007 08:01:30 PM Josh_GWER5200 sent a link to [http://www.microsoft.com/downloads/details.aspx? familyid=74AD4188-3131-429C-8FCBF7B3B0FD3D86&displaylang=en] 05 Apr 2007 08:01:33 PM Josh_GWER5200 says: That;s it! 05 Apr 2007 08:02:32 PM robert movalli says: I have recently installed new virus software.