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Live Automation

 

Time

Item

05

Apr 2007 07:47:16 PM

"DLLuses32.dll relocated in memory" was submitted by robert movalli to the problem analysis engine.

05

Apr 2007 07:47:16 PM

Phone Number set to 9783040390.

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Apr 2007 07:47:16 PM

E-mail set to robert.movalli@comcast.net.

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Apr 2007 07:47:16 PM

Serial # set to CCH5B11014463.

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Apr 2007 07:47:16 PM

OS set to Windows XP Home.

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Apr 2007 07:47:16 PM

Siebel SR # set to .

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Apr 2007 07:47:16 PM

System Type set to Desktop.

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Apr 2007 07:47:16 PM

Affected Part set to .

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Apr 2007 07:47:16 PM

Purchase Location set to Best Buy.

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Apr 2007 07:47:16 PM

System Category set to Desktops.

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Apr 2007 07:47:16 PM

Product Model set to .

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Apr 2007 07:47:16 PM

Address 1 set to .

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Apr 2007 07:47:16 PM

Address 2 set to .

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Apr 2007 07:47:16 PM

City set to .

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Apr 2007 07:47:16 PM

State set to .

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Apr 2007 07:47:16 PM

ZIP set to .

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Apr 2007 07:47:16 PM

Country set to .

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Apr 2007 07:47:16 PM

robert movalli logged in.

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Apr 2007 07:47:20 PM

Connected to the server via Web Chat

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Apr 2007 07:47:20 PM

robert movalli has been assigned to the eMachines Support queue.

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Apr 2007 07:47:22 PM

robert movalli was added to the incident named robert movalli by Josh_GWER5200

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Apr 2007 07:47:22 PM

Josh_GWER5200 created an incident named robert movalli.

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Apr 2007 07:47:38 PM

Josh_GWER5200 says: Thank you for contacting technical support. My name and badge number are Josh_GWER5200. Please hold while I review your issue.

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Apr 2007 07:48:14 PM

Josh_GWER5200 says: Hi Robert!

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Apr 2007 07:48:37 PM

Josh_GWER5200 says: According to your submission and my data, the serial number for your Gateway system is CCH5B11014463 with a model number of GT Series GT4010 Desktop PC. Is this correct?

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Apr 2007 07:48:58 PM

robert movalli says: yes

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Apr 2007 07:50:10 PM

Josh_GWER5200 says: Thank you for verifying your information. I see some opportunity here to enhance your computer experience. Let’s resolve the issue first and then discuss these options.

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Apr 2007 07:50:48 PM

Josh_GWER5200 says: In order to better serve you in the future, I need to take a moment to register your computer. What is your complete home address?

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Apr 2007 07:51:46 PM

robert movalli says: 96 Newbury Street, lot 5B, Danvers, Ma

 

01923

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Apr 2007 07:53:46 PM

Josh_GWER5200 says: When and where did you purchase the system?

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Apr 2007 07:54:48 PM

robert movalli says: Best Buy in Danvers, Ma

3/28/06

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Apr 2007 07:55:23 PM

Josh_GWER5200 says: Thank you for all the information, Robert.

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Apr 2007 07:55:30 PM

Josh_GWER5200 says: I will now register your system.

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Apr 2007 07:55:32 PM

Josh_GWER5200 says: Please hold on.

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Apr 2007 07:56:03 PM

Josh_GWER5200 says: Thank you for the wait.

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Apr 2007 07:56:12 PM

Josh_GWER5200 says: Your system is now registered.

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Apr 2007 07:57:03 PM

Josh_GWER5200 says: I understand that you receiving this kind of error message on your system The system DLL user32.dll was relocated in memory. Is this correct?

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Apr 2007 07:57:24 PM

robert movalli says: Yes

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Apr 2007 07:57:45 PM

Josh_GWER5200 says: Can you tell me exactly when this started and describe any changes you made around that time?

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Apr 2007 07:59:16 PM

robert movalli says: The message came on this morning when I turn the computer on. Is this a virus attack?

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Apr 2007 08:01:00 PM

Josh_GWER5200 says: No, it's not a virus attact. This issue can occur after you install security update. Normally it is conflict issue between another software.

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Apr 2007 08:01:11 PM

Josh_GWER5200 says: To resolve this issue, the following file is available for download from the Microsoft Download Center.

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Apr 2007 08:01:19 PM

Josh_GWER5200 sent a link to

 

[http://support.microsoft.com/kb/935448/en-us]

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Apr 2007 08:01:30 PM

Josh_GWER5200 sent a link to [http://www.microsoft.com/downloads/details.aspx?

 

familyid=74AD4188-3131-429C-8FCB-

F7B3B0FD3D86&displaylang=en]

05

Apr 2007 08:01:33 PM

Josh_GWER5200 says: That;s it!

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Apr 2007 08:02:32 PM

robert movalli says: I have recently installed new virus software.