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OUR CUSTOMER TERMS CONFERENCING SECTION CONTENTS

ABOUT THE CONFERENCING SECTION.................................................................................6 Our Customer Terms..............................................................................................6 Inconsistencies......................................................................................................6 CONFERENCING SERVICES..................................................................................................6 Our services..........................................................................................................6 GENERAL.............................................................................................................................7 Our rights to cancel your service..............................................................................7 Optional support services........................................................................................7 Security................................................................................................................7 Acceptable Use Policy..............................................................................................8 Connection monitoring an recor ing........................................................................! OPERATOR HOSTED PHONE CONFERENCING.......................................................................9 "hat is Operator #oste Phone Con$erencing% ..........................................................! &oo'ing ................................................................................................................! &oo'ing cancellations..............................................................................................! Charges...............................................................................................................() *inimum Term an *inimum Spen .......................................................................(+ ,arly Termination -ee...........................................................................................(. *inimum Spen -ee..............................................................................................(. SELF HOSTED PHONE CONFERENCING..............................................................................15 "hat is Sel$ #oste Con$erencing%..........................................................................(. /egistration.........................................................................................................(. Charges...............................................................................................................(6 *inimum Term an *inimum Spen ......................................................................(8 ,arly Termination -ee...........................................................................................(8 *inimum Spen -ee..............................................................................................(! Integration 0ith "eb Con$erencing service po0ere by "eb,1...................................(! CONFERENCING EQUIPMENT.............................................................................................19 "hat is the Con$erencing ,2uipment service% ..........................................................(! Supply o$ ,2uipment.............................................................................................(! Installation..........................................................................................................(! Trans$er o$ o0nership an ris'...............................................................................3) *aintenance........................................................................................................3) #elp es'.............................................................................................................3) *anu$acturer 0arranty management.......................................................................3) #elp es'4 manu$acturer 0arranty management an rapi parts replacement...............3(

T,5ST/A CO/PO/ATIO6 5I*IT,7 8A&6 99 ).( 77. ..6: ; The Telstra Con$erencing Section 0as last change on + October 3)(9 ; T,5ST/A U6/,ST/ICT,7

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OUR CUSTOMER TERMS CONFERENCING SECTION
On=site maintenance.............................................................................................3( /esponse an restoration......................................................................................33 >our obligations....................................................................................................33 -ees an charges..................................................................................................39 ,arly Termination -ee...........................................................................................39 HOSTED ISDN VIDEO CONFERENCING SERVICE ...............................................................23 "hat is the #oste IS76 ?i eo Con$erencing service% ..............................................39 &oo'ings an sche uling ......................................................................................3+ >our obligations....................................................................................................3. Charges = <eneral.................................................................................................3. Point=to=Point ?i eo Con$erencing Charges..............................................................36 *ulti=Point ?i eo Con$erencing Charges...................................................................3! Amen ments an Cancellations..............................................................................93 -aults..................................................................................................................93 WEB CONFERENCING SERVICE POWERED BY WEBE ........................................................32 "hat is the "eb Con$erencing service po0ere by "eb,1%........................................93 Charges...............................................................................................................93 Other services an so$t0are...................................................................................99 Thir Party Suppliers.............................................................................................99 Per minute option ................................................................................................9+ /egistration.........................................................................................................9+ Charges...............................................................................................................9+ Subscription option...............................................................................................9+ "ebsite...............................................................................................................9. /egistration.........................................................................................................9. Service types.......................................................................................................9. *eeting Center.....................................................................................................9. Training Center....................................................................................................96 ,vent Center........................................................................................................96 Support Center.....................................................................................................96 /emote Access.....................................................................................................96 Support Center@*eeting Center &un le....................................................................96 Support Center@Training Center &un le...................................................................96 Training Center@*eeting Center &un le...................................................................97 Subscription options..............................................................................................97 Seats@ports options ..............................................................................................97 Committe *inutes...............................................................................................97 6ame #ost.........................................................................................................97
T,5ST/A CO/PO/ATIO6 5I*IT,7 8A&6 99 ).( 77. ..6: ; The Telstra Con$erencing Section 0as last change on + October 3)(9 ; T,5ST/A U6/,ST/ICT,7 PA<, 3 O-

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OUR CUSTOMER TERMS CONFERENCING SECTION
Charges...............................................................................................................98 Termination an ,arly Termination -ee ..................................................................98 Integration 0ith the Sel$ #oste Phone Con$erencing service......................................9! TELSTRA INTEGRATED AUDIO WITH WEBE SERVICE......................................................39 "hat is the Telstra Integrate Au io 0ith "eb,1 service%.........................................9! Thir Party Suppliers.............................................................................................+) /egistration.........................................................................................................+) Charges...............................................................................................................+) ,arly Termination -ee...........................................................................................+( *inimum Spen -ee..............................................................................................+( TELSTRA VIDEO COLLABORATION SERVICE......................................................................!1 "hat is the Telstra ?i eo Collaboration service%.......................................................+( Other services4 so$t0are an e2uipment..................................................................+( Thir party suppliers.............................................................................................+3 Subscription plan options.......................................................................................+3 6ame User option...............................................................................................+. Port option...........................................................................................................+6 Ports bun le 0ith Telstra 5ive *eeting option.........................................................+6 Charges...............................................................................................................+7 ,arly Termination -ee...........................................................................................+7 Service Availability................................................................................................+8 -aults..................................................................................................................+8 Target response an restoration times....................................................................+8 >our responsibility $or use......................................................................................+! SPECIAL MEANINGS..........................................................................................................!9

Certain 0or s are use 0ith the speci$ic meanings set out un er clause an in the <eneral Terms o$ Our Customer Terms at httpA@@000.telstra.com.au@customer=terms@business=government@% re B@customerterms@busCgovernment.htm.

T,5ST/A CO/PO/ATIO6 5I*IT,7 8A&6 99 ).( 77. ..6: ; The Telstra Con$erencing Section 0as last change on + October 3)(9 ; T,5ST/A U6/,ST/ICT,7

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OUR CUSTOMER TERMS CONFERENCING SECTION RECENT CHANGES
This ocument lists recent changes to the Con$erencing section o$ Our Customer Terms.
DATE OF CHANGE SERVICE"FEATURE WHAT HAS CHANGED# SEE

+ October 3)(9 3 Dune 3)(( (3 *arch 3)(( (6 6ovember 3))!

International Call=Out Charges International Call=Out Charges <eneral terms Operator #oste Phone Con$erencing

Change re$erence to Palestine4 8State o$: /emoval o$ Cyprus 8<ree': /emoval o$ the availability restriction. Intro uction o$ ne0 pricing plans an ne0 pricing $or all pricing plans $or ne0 customers. Intro uction o$ ne0 pricing plans an ne0 pricing $or all pricing plans $or ne0 customers. Amen ments to re$lect intro uction o$ ne0 Telstra Integrate Au io 0ith "eb,1 service. Intro uction o$ terms an con itions $or the Telstra Integrate Au io 0ith "eb,1 service. Intro uction o$ Support Center @ Training Center &un le an Training Center @ *eeting Center &un le subscription service types. /enaming o$ the SmartT,C# subscription service type to /emote Access. /enaming o$ the ,nterprise , ition option to the Committe *inutes option. /emoval o$ the "isePilot subscription option. /emoval o$ the

7.(.4 7.(6 7.(.4 7.(6 9.(+ 8 elete : +

(6 6ovember 3))!

Sel$ #oste Phone Con$erencing

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(6 6ovember 3))!

"eb Con$erencing service po0ere by "eb,1

8

(6 6ovember 3))!

Telstra Integrate Au io 0ith "eb,1

!

3( October 3))!

"eb Con$erencing service po0ere by "eb,1

8

3( October 3))!

"eb Con$erencing

!

T,5ST/A CO/PO/ATIO6 5I*IT,7 8A&6 99 ).( 77. ..6: ; The Telstra Con$erencing Section 0as last change on + October 3)(9 ; T,5ST/A U6/,ST/ICT,7

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OUR CUSTOMER TERMS CONFERENCING SECTION
DATE OF CHANGE SERVICE"FEATURE WHAT HAS CHANGED# SEE

service po0ere by *icroso$t O$$ice 5ive *eeting (6 -ebruary 3))! Sel$=#oste Phone Con$erencing

subscription options.

Intro uction o$ ,ntrepreneur4 &usiness4 ,nterprise an ,nterprise <ol pricing plans an a ition o$ ,arly Termination -ee. Intro uction o$ ,ntrepreneur4 &usiness4 ,nterprise an ,nterprise <ol pricing plans an a ition o$ ,arly Termination -ee. Intro uction o$ Telstra ?i eo Collaboration $or ne0 customers4 0ith ra0al o$ Ports bun le 0ith Telstra 5ive *eeting option $rom sale to ne0 customers4 an clari$ication o$ stan ar uration time. Con$erencing ,2uipment is only available in *etropolitan Areas an /egional Area. A ition o$ terms an con itions $or the name host option $or "eb Con$erencing po0ere by "eb,1.

+

(6 -ebruary 3))!

Operator #oste Phone Con$erencing

+

(6 -ebruary 3))!

Telstra ?i eo Collaboration

()

(6 -ebruary 3))!

Con$erencing ,2uipment

6.9

)+ Dune 3))8

6ame #ost Option $or "eb Con$erencing

8

T,5ST/A CO/PO/ATIO6 5I*IT,7 8A&6 99 ).( 77. ..6: ; The Telstra Con$erencing Section 0as last change on + October 3)(9 ; T,5ST/A U6/,ST/ICT,7

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. (.2uipment serviceA 0here you may obtain con$erencing e2uipment an installation an maintenance services $rom us $or use 0ith the Con$erencing serviceE #oste IS76 ?i eo Con$erencing serviceA 0hich allo0s you to con uct a vi eo con$erence bet0een you an your participantsE "eb Con$erencing service po0ere by "eb. 6 O- . >ou may obtain the $ollo0ing Con$erencing servicesA 8a: 8b: 8c: 8 : 8e: Operator #oste Phone Con$erencing serviceA 0hich allo0s you to con uct a phone con$erence bet0een you an your participants that is manage by usE Sel$ #oste Phone Con$erencing serviceA 0hich involves you boo'ing a phone con$erence 0ith us an istributing the con$erence etails to your participantsE Con$erencing . CONFERENCING SERVICES O$% &*%.( This is the Con$erencing section o$ Our Customer Terms.7 PA<.14 an is charge at a per minute rate.9 I$ the <eneral Terms o$ Our Customer Terms are inconsistent 0ith something in the Con$erencing section4 then the Con$erencing section applies instea o$ the <eneral Terms to the e1tent o$ the inconsistency..-.1A 0hich allo0s you to con uct online con$erences using personal computers an Internet connections charge at a per minute rate or accor ing to various subscription optionsE an Telstra Integrate Au io 0ith "eb. The Telstra Con$erencing Section 0as last change on + October 3)(9 .+ I$ a provision o$ the Con$erencing section gives us the right to suspen or terminate your service4 that right is in a ition to our rights to suspen or terminate your service un er the <eneral Terms o$ Our Customer Terms.telstra.( 77.au@customer= terms@business=government@%re B@customerterms@busCgovernment.3 The <eneral Terms o$ Our Customer Terms at httpA@@000.1 serviceA 0hich is an integrate service combining the Sel$ #oste Phone Con$erencing service an the "eb Con$erencing service po0ere by "eb.6: . T.-*& (. Telstra ?i eo Collaboration service 8previously 'no0n as IP ?i eo Collaboration service:A 0hich allo0s you to con uct online con$erences 0ith a certain number o$ participants 8 epen ing on the subscription plan you select:4 using personal computers 0ith Internet bro0sers an Internet connections 0ith vi eo4 au io an .(+&-&'*+.*& (. (.htm apply unless you have entere into a separate agreement 0ith us 0hich e1clu es the <eneral Terms o$ Our Customer Terms.ST/ICT.3 8$: 8g: 8h: T.OUR CUSTOMER TERMS CONFERENCING SECTION ABOUT THE CONFERENCING SECTION O$% C$&'()*% T*%)& (. "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eetingA 0hich allo0s you to con uct online con$erences using personal computers 0ith Internet bro0sers an Internet connections4 charge at a per minute rate or accor ing to various subscription options.5ST/A U6/.7 8A&6 99 ).5ST/A CO/PO/ATIO6 5I*IT. I+.com..

The Telstra Con$erencing Section 0as last change on + October 3)(9 .stablishmentA 0e 0ill provi e a $acility that enables you to establish all o$ your user accounts at the same time as you sign up to our Con$erencing services4 rather than having each o$ your users sign up 0ith us separately. T.3 .! >ou are responsible $or ensuring the con$i entiality o$ any call in numbers4 account numbers4 authentication etails an personal i enti$ication numbers 8PI6: issue to you as part o$ the Con$erencing services. 8b: 8c: 8 : 8e: S*.*& (.ST/ICT.7 I$ the <eneral Terms $or Corporate Customers apply to you4 0e may also cancel your Con$erencing service at any time i$ 0e tell you at least 9) ays be$orehan .1+. GENERAL O$% %-/0'& '( . Communication *aterialsA 0e 0ill provi e you 0ith a royalty=$ree4 non=trans$erable4 non=e1clusive licence to use our template memoran um solely $or the purpose o$ enabling you to intro uce us as your con$erencing service provi er.6: . (. Account . /eportingA 0e 0ill provi e monthly or perio ic reports setting out etaile in$ormation regar ing the usage o$ the Con$erencing services $or that month or perio . The charges set out in the monthly report may i$$er $rom the amount on your invoice $or the Con$erencing services4 as the report an the invoice may cover i$$erent time perio s..(( "e are not liable $or any loss or amage that you or any other person su$$er as a result o$ your use o$ the Con$erencing services or $rom isclosing your account number4 authentication etails4 PI6 or call in number8s:.5ST/A U6/.8 I$ 0e etermine that you are eligible $or the $ollo0ing services4 then 0e may provi e them to you at no a itional chargeA 8a: Intranet ContentA 0e 0ill provi e you 0ith a royalty=$ree4 non=trans$erable4 non= e1clusive licence to use our intranet 0eb page solely $or the purpose o$ enabling you to incorporate it into your intranet site.-. O4'-(+12 &$44(%' &*%.5ST/A CO/PO/ATIO6 5I*IT.( 77.-.7 8A&6 99 ). 7 O- . The 0eb page contains escriptions o$ our con$erencing services4 tips on 0hich service option is suitable $or you4 re$erences on ho0 to boo' con$erences an user gui es.OUR CUSTOMER TERMS CONFERENCING SECTION ata collaboration capabilities. (. Customer Support SolutionsA 0e 0ill provi e a itional support $or your employees by giving them han s=on training4 e ucational material an pro uct emonstrations in relation to the use o$ the Con$erencing services.* (. I$ 0e cancel your Con$erencing services in this 0ay4 0e 0ill not charge you any early termination $ee.*2 3($% &*%. .7 PA<. . (. T.() >ou must noti$y us i$ you suspect that your authentication etails have been isclose to another person 0ithout your consent.1cept $or the "eb Con$erencing service4 you must provi e us 0ith at least one active email a ress in or er to receive these reports.$%-'3 (.6 "e may cancel your Con$erencing services in accor ance 0ith the <eneral Terms o$ Our Customer Terms.

7 8A&6 99 ). 8b: 8c: 8 : 8e: 8$: 8g: 8h: (.1cept i$ such loss or amage is cause by our negligence or material breach o$ these terms4 0e are not liable to you $or any loss or amage that you or any other person su$$ers as a result o$ your use o$ the Con$erencing services or $rom you isclosing your authentication etails. A re$erence to HyouI in relation to the Acceptable Use Policy inclu es a re$erence to your o$$icers4 employees4 contractors4 agents an anyone else 8other than us or our representatives: 0ho uses the Con$erencing services. .ST/ICT. A. .7 PA<. T.(+ 8a: 8b: 8c: (.OUR CUSTOMER TERMS CONFERENCING SECTION (.(.5ST/A U6/..5ST/A CO/PO/ATIO6 5I*IT.3 . (..6: . 8 O- . T. The Telstra Con$erencing Section 0as last change on + October 3)(9 .( 77.(6 >ou must not use any material provi e to you as part o$ the Con$erencing services 8inclu ing publishing or istributing such material: other than in accor ance 0ith these terms4 0ith our prior consent or as permitte by la0.(9 >ou must not use the Con$erencing services4 attempt to use the Con$erencing services or allo0 the Con$erencing services to be use in any 0ayA 8a: 0hich results in you or us breaching4 or being involve in a breach o$ a la04 or er or regulation 8inclu ing a $oreign la04 or er or regulation:4 a man atory co e o$ con uct4 or a voluntary co e o$ con uct that you have agree to comply 0ithE 0hich results4 or coul result in amage to property or inFury to any person or to harass4 menace or stal' peopleE 0hich incites iscrimination4 hate or violence to0ar s one person or group because o$ their race4 religion4 gen er or nationalityE to sen 4 isplay or be other0ise involve in material 0hich is obscene or e$amatory or 0hich 0oul be consi ere by a reasonable person to be o$$ensive or abusiveE to engage in mislea ing or eceptive business or mar'eting practice or con uct that involves provi ing or promoting illegal pyrami selling schemes or unla0$ul gambling or gaming activitiesE 0hich in$ringes our rights or any other personGs rights 8inclu ing intellectual property rights an moral rights:4 constitutes a misuse o$ our or any other personGs con$i ential in$ormation or 0hich results in a breach by you o$ any obligation that you o0e to any personE on a timeshare or service bureau basisE or to sen unsolicite mass mailings outsi e your company or organisation.(3 >ou are solely responsible $or all use o$ the Con$erencing services using your authentication etails4 regar less o$ 0hether or not the use 0as authorise by you. >ou mustA comply 0ith all la0s an regulations 8inclu ing any applicable e1port contract la0s an regulations:E not reverse engineer4 ecompile or other0ise iscover the application programming inter$ace o$ the Con$erencing servicesE or not resell istribute4 or other0ise use the Con$erencing services to generate income.*4'152* U&* P(2-.3 (.

OUR CUSTOMER TERMS CONFERENCING SECTION C(++*.33 >ou may cancel a con$erence boo'ing 0ithout charge i$ you give us at least one hourGs notice be$ore the start time.'-(+ )(+-'(%-+/ 1+6 %*. OPERATOR HOSTED PHONE CONFERENCING W01' -& O4*%1'(% H(&'*6 P0(+* C(+7*%*+. (.5ST/A CO/PO/ATIO6 5I*IT.39 8a: 8b: "e may charge you a cancellation $ee i$A you cancel or resche ule a boo'ing 0ith less than an hourGs notice be$ore the start timeE or a participant o$ the phone con$erence oes not atten the con$erence.-AK (8)) 696 776E con$erencingLteam.CA55 (8)) )(( )8)E Overseas ial J6( 9 !6!9 +7()E -/. The con$erence begins 0hen all participants are connecte . The Operator #oste Phone Con$erencing service involves you boo'ing a phone con$erence an us ialling your participants on your behal$.comE or the Telstra Con$erencing page on our 0ebsite at httpA@@000.*221'-(+& (.(%6-+/ (.(7 >ou ac'no0le ge that 0e may monitor con$erence participantsG connection status uring the con$erence 8although not the content o$ the con$erence unless you as' us to o so un er one o$ the optional $eatures:.7 8A&6 99 ).5ST/A U6/. "e 0ill manage the con$erence $or its uration.(! The Operator #oste Phone Con$erencing service allo0s you to con uct a phone con$erence bet0een you an your participants that is manage by us.3 . (.3( >ou must boo' the Operator #oste Phone Con$erencing service at least 3+ hours be$ore the sche ule start time $or each con$erence 8Hstart timeI: an must noti$y us at the time you boo' a con$erence i$ you 0ish to ac2uire any o$ the optional $eatures $or that con$erence. The Telstra Con$erencing Section 0as last change on + October 3)(9 . .(8 On your re2uest4 0e may recor your Operator #oste Phone Con$erences4 Sel$ #oste Phone Con$erences4 Telstra Integrate Au io 0ith "eb.( 77.1+.. B((8-+/ .ST/ICT.3) >ou may ma'e a con$erence boo'ing4 re2uest assistance $or your con$erence or report any $ault or problem by contacting us at any time 3+ hours a ay4 seven ays a 0ee' by telephone4 $acsimile email or via our 0ebsite onA 8a: 8b: 8c: 8 : 8e: -/.telstraenterprise.telstra. T.. ! O- .1 con$erences an your "eb Con$erences po0ere by *icroso$t O$$ice 5ive *eeting. B((8-+/ (.6: . "e 0ill not enter an establishe con$erence 8other than to see' permission to o so: 0ithout authorisation $rom the con$erence chairperson.asp1.7 PA<.com@con$erencingcollaboration@Pages@home. (. T. "e 0ill 0arn you be$ore entering the con$erence.-+/# (..

.ST/ICT. C01%/*& (.(. O).7 8A&6 99 ).39 O).(+ O). 5ocal 85ocal calls only apply in Australian capital cities 8e1cept Canberra:.( 77.OUR CUSTOMER TERMS CONFERENCING SECTION (. T. (.(. (.(9 O). () O- .36 I$ you have Australian $i1e line services4 0e 0ill bill all charges $or the Operator #oste Phone Con$erencing service to one o$ your Australian $i1e line services. #o0ever4 i$ you select in ivi ual charging 0hen you boo' a con$erence4 the area $or local calls is etermine by the location o$ the con$erence chairperson. I$ you $ail to noti$y us4 0e may imme iately cancel your Operator #oste Phone Con$erencing service.5ST/A U6/. Participants calling $rom a mobile phone may be charge $or their call by their mobile services provi er.3) O).7 PA<.122:($'. O).5ST/A CO/PO/ATIO6 5I*IT.3+ I$ you cancel the Muestion Mueuing4 Polling or Muestion Mueuing N Polling optional $eatures less than an hour be$ore the start time4 then 0e 0ill charge you the entire $ee $or that optional $eature.6: . -or plans entere on an $rom (6 -ebruary 3))!4 any Australian $i1e line service nominate by you $or billing purposes must be a Telstra Australian $i1e line service. Intrastate O).37 I$ your telephone account use as your charge number is cancelle 4 isconnecte or trans$erre to an alternative carrier4 carriage service provi er4 reseller or rebiller4 then you must noti$y us 0ithin t0o 0or'ing ays an provi e us 0ith another charge number.+) O). .38 -or plans entere into be$ore (6 6ovember 3))!4 the charges payable $or the Operator #oste Phone Con$erencing service are set out belo0A FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR S'1+61%6 7*1'$%*& 9O4*%1'(% . (. The Telstra Con$erencing Section 0as last change on + October 3)(9 .3 .3. The charges are on a per line4 per minute basis4 e1cept set=up $ees an cancellation $ees 0hich are on a per line per con$erence basis.37 T.(.(8 O). I$ you select single point charging 0hen you boo' a con$erence4 the area $or local calls is etermine by the location o$ the maFority o$ participants. O).

7omestic Cancellation $ee International Cancellation $ee S'1+61%6 7*1'$%*& 9O4*%1'(% .93 6o charge 6o charge O).+( 6o charge 6o charge O3).)) O9.7) O3..96 O).(8 O). O.)) O).122:-+.3) O)..5ST/A CO/PO/ATIO6 5I*IT.)) O6.(8 O).6: ..( 77.9) O6.)) O9.. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)) O9.(8 O).3! O)..OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR Interstate@*obile International Set up $ees= omestic.ST/ICT.79 O).)) O).)) O3.5ST/A U6/.79 6o charge 6o charge O3). A set up $ee 0ill also be payable $or any lines 0hich are boo'e but are not use uring a con$erence.3 .)) O3.7 8A&6 99 ).)) O).+( O). 6o charge 6o charge O3)..39 O). O3.... (( O- .)) O3.)) O!.)) O9.)! O+.79 O)..)) O).6+ O!.93 O).)) O)..)! O+.6 O9.+( 6o charge 6o charge O3).)) O)..7 PA<.)) O+..93 6o charge 6o charge O).+.+( *etere International Toll -ree Cancellation $ee /oll call Taping 8$or each !) minute tape4 inclu ing postage an han ling: C7 recor ing 8$or a single C74 inclu ing postage an han ling: A itional C7 recor ing 8re2uire 0hen the con$erence O).)) 6o charge O3).)) T.)) O3.( O9. T.)) O9...)) O3.7) 6o charge 6o charge O).+) O3..+( O3.. Set up $ees= international.9) O6. . 7omestic toll= $ree O). A set up $ee 0ill also be payable $or any lines 0hich are boo'e but are not use uring a con$erence.96 6o charge 6o charge O)..

O).)8 O).9. Per minute charges also apply. 7igital recor ing 8per !) minutes o$ recor ing:.7 PA<. O).9.)) O.7 8A&6 99 ).).).)) O.9.)) O. O). (3 O- .).). The Telstra Con$erencing Section 0as last change on + October 3)(9 . O).5ST/A U6/.).9.)) O.).)) O).3.( 77. O). O).). O).)) O3).)) O. .OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR recor ing oes not $it on a single C7 or i$ a itional copies are re2uire : Playbac' tape P tape o$ a previous con$erence is playe bac' to participants 0ho ial in or are calle out 8per playbac' session:. O). The recor ing 0ill be store $or one 0ee' an then archive $or three 0ee's be$ore it is elete ..).)) O3).9.(( O).ST/ICT.5ST/A CO/PO/ATIO6 5I*IT.). O).)) O3).). O).). .)..9.3) O).9.)) O.)) O3).).9.9.. Playbac' igital recor ing 8 igital recor o$ a previous con$erence that is igitally recor ing is playe bac' to participants 0ho ial in: P per min@lin' = *etere omestic 8per min@lin': = *etere O3).).)) O.)) O.3 T.)) O.)) O.)) O.9.)) O.)) O. T.6: .)) O.)) O. O).). = to recor more than !) minutes 8per e1tra !) min: = to store $or more than one 0ee' 8per e1tra 0ee':.

....3.).8 per minute a$ter the $irst hour O37.)) $or the $irst hour or part thereo$4 an O6..(7 per minute a$ter the $irst hour O97.)) O.(7 per minute a$ter the $irst hour Muestion 2ueuing N polling O97.)) O.. per minute a$ter O97..3.OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR international 8per min@lin': /ing bac' 8verbal noti$ication o$ con$erence cost4 available the ne1t business ay $ollo0ing the con$erence: -a1 bac' 8$a1e noti$ication o$ con$erence cost4 available the ne1t business ay $ollo0ing the con$erence: -a1 bac' con$irmation 8$a1e con$irmation o$ boo'e con$erence: Muestion 2ueuing P enables participants to in icate their 2uestions to the operator 0ithout interrupting the con$erenceE the operator then intro uces the 2uestion Polling 8voting: P operator con ucts a poll on the 2uestions to be eci e by con$erence participants O3.ST/ICT.3 .5ST/A CO/PO/ATIO6 5I*IT.(7 per minute a$ter the $irst hour O97.)) O.)) $or the $irst hour or part thereo$4 an O+.)) O.8 per minute a$ter the $irst hour O37.. O3...8 per minute a$ter the $irst hour O37.....)) $or the $irst hour or part thereo$4 an O+.)) O.)) $or the $irst hour or part thereo$4 an O+...3..)) O3.)) O.)) $or the $irst hour or part thereo$4 an O+.)) O..)) $or the $irst hour or part thereo$4 an O+.)) O37.)) $or the $irst hour or part thereo$4 an O6.. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A U6/.).. .)) O3.)) $or the $irst hour or part thereo$4 an O6..).)) O..).)) $or the $irst hour or part thereo$4 an O+.(7 per minute a$ter the $irst hour O3.3.6: .)) $or the $irst hour or part thereo$4 an O+.)) $or the $irst hour or part thereo$4 an O+.. T.. (9 O- .8 per minute a$ter the $irst hour O3. O3.)) O3..)) $or the $irst hour or part thereo$4 an O+.7 PA<.)) $or the $irst hour or part thereo$4 an O6. per minute a$ter O97.)) $or the $irst hour or part thereo$4 an O+..)) O3.3.).)) O.)) $or the $irst hour or part thereo$4 an O6.)) O. per minute a$ter T.7 8A&6 99 ).8 per minute a$ter the $irst hour O37.(7 per minute a$ter the $irst hour O3.( 77.

)) $or the $irst hour or part thereo$4 an O(.6) per minute a$ter the $irst hour the $irst hour the $irst hour per minute a$ter the $irst hour 6o charge O()). Metered access is only applica%le to &perator call'in.. PRICING PLAN MINIMUM TERM ANNUAL MINIMUM SPEND Stan ar .)) $or the $irst hour or part thereo$4 an O(. I or ST charges.OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR per minute a$ter the $irst hour Security Continuous au io monitoring P operator is connecte an can hear the 0hole con$erenceE operator intro uces participants into the con$erence at the re2uest o$ the chairperson Sub= con$erencing 8enables t0o or more con$erence participants to engage in a separate con$erence: 6o charge O()).5ST/A U6/.)) T. Metered means a conference where participants pay their own access call charges to dial into a conference (ie local. .9) The Operator #oste Phone Con$erencing service plans entere into be$ore (6 6ovember 3))! have the minimum term an minimum spen re2uirements set out belo0.nterprise &usiness (3 months 3+ months 3+ months (3 months 6o minimum spen O9.)) O()4))).ST/ICT.( 77.6) per minute a$ter the $irst hour the $irst hour 6o charge O()). "ou may re#uest that participants pay a metered conferencing charge as well as any local.3 .)4))).5ST/A CO/PO/ATIO6 5I*IT.7 PA<.7 8A&6 99 ).6) per minute a$ter the $irst hour 6o charge 6o charge 6o charge 6o charge 6o charge All prices are GST exclusive.)) $or the $irst hour or part thereo$4 an O(.nterprise <ol .)) $or the $irst hour or part thereo$4 an O(.)) $or the $irst hour or part thereo$4 an O(. (+ O- .)) O6)4))). M-+-)$) T*%) 1+6 M-+-)$) S4*+6 (. (. T.6: .6) per minute a$ter the $irst hour 6o charge O()).6) per minute a$ter the $irst hour 6o charge O()). $articipants will need to provide a nominated Australian fixed line charge num%er or their Telstra Telecard num%er to the operator at the time of connection. Toll (ree means a conference where participants have freecall access to dial into a conference.3! -or plans entere into on an $rom (6 6ovember 3))!4 the charges payable $or the Operator #oste Phone Con$erence service are set out in your application $orm or other agreement 0ith us. I or ST charges!. The Telstra Con$erencing Section 0as last change on + October 3)(9 .

9+ I$ your actual annual spen is less than the annual minimum spen o$ the pricing plan that you have selecte 4 0e may charge you the i$$erence bet0een your annual minimum spen an your actual spen $or the service uring the minimum term.5ST/A U6/.6: . The Sel$=#oste Phone Con$erencing service involves you boo'ing a phone con$erence 0ith us an istributing the con$erence etails to your participants. (.-+/# (.ntrepreneur (3 months O34))). (. The Telstra Con$erencing Section 0as last change on + October 3)(9 .ST/ICT.93 -or plans entere into on an $rom (6 -ebruary 3))!4 i$ you cancel or terminate your Operator Sel$=#oste Phone Con$erencing service be$ore the e1piry o$ the minimum term set out in your application $orm $or any reason other than our breach4 or i$ 0e cancel the provision o$ your Operator Sel$=#oste Phone Con$erencing services ue to your breach4 0e may charge you an early termination $ee calculate as $ollo0sA A 1 & 1 +)Q A B a t0el$th o$ the annual minimum spen . SELF HOSTED PHONE CONFERENCING W01' -& S*27 H(&'*6 C(+7*%*+. & B the number o$ months 8or part o$ a month: remaining in the minimum term. >our participants 0ill then be re2uire to ial an access number an to 'ey in an account number an PI6 at the pre=arrange phone con$erence time.97 >ou can register4 ma'e a con$erence boo'ing4 re2uest assistance $or your con$erence or report any $ault or problem by contacting us at any time 3+ hours a ay4 seven ays a 0ee' by telephone4 $acsimile4 email or via our 0ebsite onA 8a: 8b: -/.)) All annual minimum spend amounts are GST exclusive. This charge 0ill appear on the ne1t Australian $i1e line service bill $ollo0ing the en o$ each annual perio 4 unless 0e noti$y you other0ise. The con$erence begins 0hen the host participant is connecte .CA55 (8)) )(( )8)E Overseas ial J6( 9 !6!9 +7()E T. E1%23 T*%)-+1'-(+ F** (.99 >ou ac'no0le ge that the early termination $ee is a genuine pre=estimate o$ the loss that Telstra is li'ely to su$$er.. O- .5ST/A CO/PO/ATIO6 5I*IT. R*/-&'%1'-(+ (.. The registration process may ta'e up to one business ay unless you register by telephone in 0hich case the registration process may ta'e up to one hour. (. (. T.7 8A&6 99 ). M-+-)$) S4*+6 F** (.96 >ou must register 0ith us to receive the Sel$=#oste Phone Con$erence service.( 77.3 .OUR CUSTOMER TERMS CONFERENCING SECTION . .9.7 PA<.9( The Operator #oste Phone Con$erence plans entere into on or a$ter (6 6ovember 3))!4 the minimum term an minimum spen re2uirements are set out in your application $orm or other agreement 0ith us.

6: .3. O). -or plans entere on an $rom (6 -ebruary 3))!4 any Australian $i1e line service nominate by you $or billing purposes must be a Telstra Australian $i1e line service.)8 O)..). O).. "e 0ill also mail the con$irmation to you. itional charge $or their (.(6 O3.OUR CUSTOMER TERMS CONFERENCING SECTION 8c: 8 : 8e: -/.+. (6 O- . I$ you $ail to noti$y us4 0e may imme iately cancel your Sel$=#oste Phone Con$erencing service.9. (.5ST/A U6/.+( I$ your telephone account use as your charge number is cancelle 4 isconnecte or trans$erre to an alternative carrier4 carriage service provi er4 reseller or rebiller4 then you must noti$y us 0ithin t0o 0or'ing ays an provi e us 0ith another charge number. >our participants 0ill use this call=in number an PI6 to access your pre=arrange phone con$erence. .com@con$erencingcollaboration@Pages@home.+) "e 0ill bill all charges $or the Sel$=#oste Phone Con$erence service to one o$ your Australian $i1e line services.telstra.(3 O).. (.79 T.98 "hen you register an 0e con$irm the boo'ing $or the Sel$=#oste Phone Con$erence service4 0e 0ill provi e you 0ithA 8a: 8b: a list o$ ial in numbers an PI64 0hich you can use multiple times 0ithout having to re=boo' $or each con$erenceE or a con$erence reservation number4 a (8)) call=in number an PI6 0hich 0ill be vali $or only one con$erence.7 PA<.5ST/A CO/PO/ATIO6 5I*IT. O).ST/ICT. T.-AK (8)) 696 776E con$erencingLteam.+9 -or plans entere into be$ore (6 6ovember 3))!4 the charges payable $or the Sel$= #oste Phone Con$erence service are set out belo0A FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR S'1+61%6 7*1'$%*& 7omestic toll=$ree 8per minute4 per line: *etere 8per minute4 per line: International toll $ree 8per O). The Telstra Con$erencing Section 0as last change on + October 3)(9 .asp1.3 ..(8 O). (.+3 Participants calling $rom a mobile phone may be charge an a call by their relevant mobile services provi er.( 77.telstraenterprise. (.(3 O).9! "e 0ill email the con$irmation o$ your reservation an @or boo'ing to you at the email a ress you provi e us 0ith 0hen you register 0ith us.comE or the Telstra Con$erencing page on our 0ebsite at httpA@@000.+( O).9) O).7 8A&6 99 ). I$ you o not have a Telstra Australian $i1e line service4 you 0ill nee to ac2uire one be$ore you ac2uire the Sel$ #oste Phone Con$erence service. O).! O). C01%/*& (..)8 O). O).

T. = to recor more than !) minutes 8per e1tra !) min: = to store $or more than one 0ee' 8per e1tra 0ee': Playbac' igital recor ing 8 igital recor o$ a previous con$erence that is igitally recor ing is playe bac' to participants 0ho ial in: P per min@lin' Sel$ #oste Premium@ Online call out charge 8available to Premium Sel$=#oste Phone O.).OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR minute4 per line: O4'-(+12 7*1'$%*& 7igital recor ing 8per !) minutes o$ recor ing:.(8 O33. .).(8 O33. O).3.)) O(8. O)..7 8A&6 99 ).ST/ICT.79 O37.(8 O33.(8 O(8.(8 O(8. The recor ing 0ill be store $or one 0ee' an then archive $or three 0ee's be$ore it is elete .)) O(8.(8 O(8. (7 O- .37 O.3 .5ST/A U6/..)) O(8.37 O)..3.6: .37 O.79 O37. The Telstra Con$erencing Section 0as last change on + October 3)(9 . O).3) O). T.( 77..).7 PA<.(( O)..(( O).5ST/A CO/PO/ATIO6 5I*IT.)8 O).)8 O).79 O37.3) O).

( 77..nterprise <ol . T. .3 . (.6: . Metered means a conference where participants pay their own access call charges to dial into a conference (ie local. The Sel$=#oste Phone Con$erence plans entere into on or a$ter (6 6ovember 3))!4 the minimum term an minimum spen re2uirements are set out in your application $orm or other agreement 0ith us. E1%23 T*%)-+1'-(+ F** (.7 8A&6 99 ). M-+-)$) T*%) 1+6 M-+-)$) S4*+6 The Sel$=#oste Phone Con$erence plans entere into be$ore (6 6ovember 3))!4 have the minimum term an minimum spen re2uirements set out belo0.+7 >ou ac'no0le ge that the early termination $ee is a genuine pre=estimate o$ the loss that Telstra is li'ely to su$$er.5ST/A CO/PO/ATIO6 5I*IT.)) All annual minimum spend amounts are GST exclusive. T.++ -or plans entere into on an $rom (6 6ovember 3))!4 the charges payable $or the Sel$=#oste Phone Con$erence service are set out in your application $orm or other agreement 0ith us. & B the number o$ months 8or part o$ a month: remaining in the minimum term. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)) O()4))). PRICING PLAN MINIMUM TERM ANNUAL MINIMUM SPEND Stan ar .nterprise &usiness .ST/ICT. (. I or ST charges!. (8 O- .OUR CUSTOMER TERMS CONFERENCING SECTION FEATURES TYPE OF CHARGE STANDARD ENTERPRISE GOLD ENTERPRISE BUSINESS ENTREPRENEUR Con$erencing accounts only: Security 6o charge 6o charge 6o charge 6o charge 6o charge All prices are GST exclusive. Toll (ree means a conference where participants have freecall access to dial into a conference.)4))).)) O6)4))).ntrepreneur (3 months 3+ months 3+ months (3 months (3 months 6o minimum spen O9.5ST/A U6/.7 PA<.)) O34))).+6 -or plans entere into on an $rom (6 -ebruary 3))!4 i$ you cancel or terminate your Sel$=#oste Phone Con$erencing service be$ore the e1piry o$ the minimum term set out in your application $orm $or any reason other than our breach4 or i$ 0e cancel the provision o$ your Sel$=#oste Phone Con$erencing services ue to your breach4 0e may charge you an early termination $ee calculate as $ollo0sA A 1 & 1 +)Q A B a t0el$th o$ the annual minimum spen . (.+.

The integrate solution allo0s account hol ers to control their Sel$=#oste Phone Con$erence $rom 0ithin the "eb Con$erence an provi es $unctionality such as mute@unmute4 e1pel4 restrict access an invite by phone. (! O- .+ 8a: 8b: I$ you obtain the e2uipment 0ithA /emote InstallationA then you may contact the help es' $or instructions4 assistance an gui ance on installing the e2uipment at the relevant siteE or On=Site InstallationA then 0e 0ill provi e a person to atten the relevant site at a sche ule installation time to install the e2uipment.6 I$ you obtain the e2uipment 0ithA T.*# (. (. S$4423 (7 E>$-4)*+' (.OUR CUSTOMER TERMS CONFERENCING SECTION M-+-)$) S4*+6 F** (.3 -or plans entere into on an $rom (6 -ebruary 3))!4 the Con$erencing .5ST/A U6/..+8 I$ your actual annual spen is less than the annual minimum spen o$ the pricing plan that you have selecte 4 0e may charge you the i$$erence bet0een your annual minimum spen an your actual spen $or the service uring the minimum term.( 8a: The Con$erencing . /emote Installation an On=Site Installation 0ill be per$orme uring business hours. I+'*/%1'-(+ <-'0 W*5 C(+7*%*+..) The terms an con itions 8inclu ing the charges an any minimum term an annual minimum spen : $or each service 0ill apply in epen ently o$ each other..* 4(<*%*6 53 W*5E= (.. (.+! I$ you have or ac2uire both the Sel$=#oste Phone Con$erencing service an the "eb Con$erencing service po0ere by "eb.ST/ICT. (. I$ you as' us to per$orm any 0or' outsi e business hours4 then 0e may charge you $or that 0or' at our then current $ees an charges 0hich 0e 0ill noti$y to you at that time. The charges $or one service 0ill not count to0ar s any minimum spen re2uirements $or the other service4 $or e1ample4 "eb Con$erencing service po0ere by "eb. This charge 0ill appear on the ne1t Australian $i1e line service bill $ollo0ing the en o$ each annual perio 4 unless 0e noti$y you other0ise.( 77. I+&'1221'-(+ (..-.. This means that your 0eb con$erence an phone con$erence 0ill be lin'e together4 enabling participants to enter via the 0eb meeting lin'.. .9 >ou may obtain the Con$erencing .2uipment service.6: .5ST/A CO/PO/ATIO6 5I*IT. T. CONFERENCING EQUIPMENT W01' -& '0* C(+7*%*+..2uipment service is 0here 0e provi e you 0ithA con$erencing e2uipmentE an (.7 8A&6 99 ).-.1 $rom us4 0e can integrate these t0o services together.3 .-+/ &*%.1 charges 0ill not count to0ar s any minimum spen re2uirement $or the Sel$ #oste Phone Con$erencing service.. The Telstra Con$erencing Section 0as last change on + October 3)(9 .2uipment service is only available in metropolitan areas an regional areas 8as e$ine in the Special *eanings in this Con$erencing section:.-+/ E>$-4)*+' &*%.2uipment service by completing an provi ing to us an application $orm $or the Con$erencing .7 PA<.

T.7 "e 0ill en eavour to eliver the e2uipment to you 0ithin 9) business ays o$ accepting your application an 0ill noti$y you o$ any elay. (. 3) O- .( 77. (.5ST/A CO/PO/ATIO6 5I*IT.69 I$ you select one o$ the maintenance options4 0e 0ill provi e you 0ith support $or the e2uipment through the Telstra Con$erence Assist #elp es' 8Hhelp es'I:. .6) I$ you re2uire maintenance $or the e2uipment in your application $orm4 you may select one o$ the $ollo0ing optionsA 8a: 8b: 8c: *anu$acturer 0arranty managementE #elp es'4 0arranty management an rapi parts replacementE an On=site maintenance..'$%*% <1%%1+'3 )1+1/*)*+' (. The Telstra Con$erencing Section 0as last change on + October 3)(9 .6. "e 0ill noti$y you o$ the a itional costs arising in respect o$ that re2uest. I$ you agree to the terms o$ the special elivery4 inclu ing the a itional costs4 then 0e 0ill en eavour to carry out your re2uest.! 8a: 8b: M1-+'*+1+.))pm 8or such other telephone number an hours 0e noti$y you: each business ay. (.7 PA<.. (.6+ The help es' can be contacte on (8)) )6+ 37!4 bet0een 7. *anu$acturer 0arranty management is available uring the manu$acturerGs 0arranty perio $or your e2uipment.6( The only maintenance option available $or au iovisual peripheral items is *anu$acturer 0arranty management. (. On the ate that the e2uipment is elivere to youA 0e trans$er the o0nership o$ the e2uipment to youE an you are responsible an liable $or the e2uipment.5ST/A U6/..7 8A&6 99 ).ST/ICT. M1+$71.63 H*246*&8 (.3 .66 8a: I$ you select *anu$acturer 0arranty managementA you may noti$y help es' o$ an e2uipment $ailureE >our selecte maintenance option starts $rom the ate your e2uipment is installe . T.* (. The term o$ this 0arranty perio is set out in your application $orm.6: . (. T%1+&7*% (7 (<+*%&0-4 1+6 %-&8 (.8 >ou may re2uest a special elivery o$ the e2uipment i$ you re2uire the e2uipment in un er 9) business ays.))am an 7.OUR CUSTOMER TERMS CONFERENCING SECTION 8a: 8b: the /emote Installation option4 then a con$erencing help es' technician 0ill liaise 0ith you uring business hours to assist you to install the e2uipmentE an the On=Site Installation option4 then 0e 0ill install the e2uipment at your nominate site at a time 0e have agree in a vance 0ith you..

(. (.5ST/A U6/.68 "e are not responsible $or the acts an omissions o$ the manu$acturer.6: . .7( >ou are responsible $or any loss or amage to the e2uipment up to an inclu ing the time 0e accept elivery o$ the returne e2uipment. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A CO/PO/ATIO6 5I*IT.7) I$ you select #elp es'4 0arranty management an rapi parts replacement an the help es' is unable to resolve a $ault in your e2uipment over the phone or 0ithin 9) minutes o$ your initial call to the help es'4 you must sen the e2uipment to an a ress nominate by us4 at our e1pense.7 8A&6 99 ).7+ >ou are responsible $or all costs an repairs 0hich are not covere by #elp es'4 0arranty management an rapi parts replacement.3 .79 "e 0ill be responsible $or any loss or amage to the repaire or replace e2uipment up to the time that it is elivere to you.7. 3( O- . H*246*&8? )1+$71.( 77. (.7 PA<. (.6! >ou are responsible $or all costs an repairs 0hich are not covere by the manu$acturerGs 0arranty.ST/ICT.*)*+' (. O+:&-'* )1-+'*+1+.76 I$ you select the On=Site *aintenance an the help es' is unable to resolve a $ault in your e2uipment over the phone or 0ithin 9) minutes o$ your initial call4 the #elp es' 0ill eitherA 8a: 8b: provi e maintenance in accor ance 0ith #elp es'4 0arranty management an rapi parts replacementE or arrange to atten the relevant site an iagnose the $ault an a vise you as to the steps that nee to be ta'en to resolve the $ault. (.* (.OUR CUSTOMER TERMS CONFERENCING SECTION 8b: 8c: 8 : the help es' 0ill noti$y the manu$acturer o$ the reporte $ailureE an on help es'Gs instructions4 you must sen the e2uipment to the manu$acturer at your e1penseE an the manu$acturer 0ill repair or replace the e2uipment in accor ance 0ith the terms o$ the 0arranty an return it to you at their cost.. T.'$%*% <1%%1+'3 )1+1/*)*+' 1+6 %14-6 41%'& %*421.67 >ou are responsible $or any loss or amage to the e2uipment up to an inclu ing the time the manu$acturer accepts elivery o$ the returne e2uipment. (.77 I$ our testing an e1amination etermines that there is no $ault 0ith the e2uipment4 or i$ the $ault 0ith the e2uipment is ue toA 8a: 8b: a $ailure to $ollo0 our installation4 operation4 maintenance or other instructionsE unauthorise pro uct mo i$ication or alterationE T. (. (. I$ 0e sen replacement e2uipment to you4 the e2uipment that you returne to us becomes our property.73 "e 0ill repair the returne e2uipment or replace it 0ith ne0 or recon itione e2uipment4 at our e1pense4 0ithin $ive ays o$ receiving your e2uipment. (.

9)am an ..7! 8a: 8b: "e aim to ans0er !)Q o$ help es' calls 0ithin 9) secon s.7 PA<.OUR CUSTOMER TERMS CONFERENCING SECTION 8c: 8 : 8e: unauthorise use o$ common carrier communication services accesse through the pro uctE abuse4 misuse4 negligent acts or omissions by you or any person un er your controlE or acts o$ thir parties 8other than those un er our control:4 natural isasters4 acci ent4 $ire4 lightning4 po0er surges or outages4 or other haRar s4 then 0e may charge you4 an you agree to pay4 our reasonable costs incurre in i enti$ying4 e1amining an recti$ying any $aults 0ith the e2uipment. .. Y($% (52-/1'-(+& (.89 8a: 8b: 8c: 8 : 8e: 8$: >ou agree toA use the e2uipment 0ith the relevant Con$erencing service an in accor ance 0ith our irectionsE provi e proper accommo ation $or the e2uipment inclu ing a secure an environment $or the e2uipment 0here it is sa$e $rom amage or lossE ry ta'e proper care o$ the e2uipment to ensure that the e2uipment is not amage 4 estroye or stolen 0hile it is in your possession or controlE co=operate 0ith4 an provi e all reasonable assistance to the help es' 0hen re2uesting $or any assistance4 instructions or gui anceE not ma'e or permit to be ma e any alterations4 mo i$ications4 a Fustments4 repairs or servicing to the e2uipment e1cept by us or by a person authorise by usE an not remove4 cover4 alter or other0ise tamper 0ith any labels a$$i1e to the e2uipment $or the purpose o$ i enti$ying the e2uipment4 0arranty4 service coverage or other service escription.3 . T. R*&4(+&* 1+6 %*&'(%1'-(+ (. (.ST/ICT.5ST/A CO/PO/ATIO6 5I*IT. 33 O- . The Telstra Con$erencing Section 0as last change on + October 3)(9 . I$ you obtain On=Site *aintenance4 then 0e 0ill aim toA atten your site4 an iagnose the reporte $ault 0ith the e2uipment by the ne1t business ay a$ter the initial call to the help es'E an place an or er $or any replacement e2uipment to replace the $aulty e2uipment by the ne1t business ay a$ter 0e atten your site. >ou permit us or our sub=contractors to enter your site 8on reasonable notice: to (.78 (. (.83 "e 0ill not be liable $or any $ailure to meet the targets set out above.9)pm on each business ay in the time Rone o$ the relevant site.8( On your re2uest4 0e 0ill provi e you 0ith temporary replacement e2uipment $or any $aulty e2uipment at an a itional cost to you.8) "e 0ill provi e On=Site *aintenance bet0een 8.8+ T.7 8A&6 99 ). (.( 77.6: .5ST/A U6/.

7 PA<.ST/ICT.5ST/A U6/.!( There are t0o types o$ vi eo con$erence available 0ith the #oste IS76 ?i eo Con$erencing serviceA T. (. C B the number o$ ays $rom the start o$ the minimum term up to an inclu ing the ate o$ cancellation.2uipment services ue to your breach4 0e may charge you an .6: .T.2uipment service ue to your breach4 0e o not have to re$un any Up$ront Payment to you.2uipment service are set out in the application $orm or other agreement 0ith us. T.-+/ &*%. 39 O- .OUR CUSTOMER TERMS CONFERENCING SECTION per$ormA 8a: 8b: On=Site InstallationE or On=Site *aintenance. The .-. .B A 1 88& P C: @ 9): A B the relevant *onthly Charge $or the month imme iately prece ing the month uring 0hich the relevant e2uipment 8or service: is cancelle .5ST/A CO/PO/ATIO6 5I*IT.86 >ou must4 at your cost4 provi e us 0ith all reasonable assistance an ta'e all sa$ety precautions reasonably necessary to ensure the sa$e an proper per$ormance by us o$ all 0or' at your site.!) The #oste IS76 ?i eo Con$erencing service allo0s you to con uct a vi eo con$erence bet0een you an your participants over our multipoint control unit8s: 8Hbri geI:. In provi ing access to the relevant site4 you must provi e us an our subcontractors 0ith sa$e an reasonable access4 0or'ing space an $acilities 8inclu ing heat4 light4 ventilation4 electric current an outlets an local telephone e1tension:4 an reasonable access to your net0or' an systems an personnel as re2uire to carry out the installation4 inspection4 maintenance4 repair4 replacement or removal. HOSTED ISDN VIDEO CONFERENCING SERVICE W01' -& '0* H(&'*6 ISDN V-6*( C(+7*%*+. (.88 I$ you cancel your Con$erencing .01%/*& (. "e 0ill charge you $rom the ate that 0e eliver the e2uipment to you. (. The Telstra Con$erencing Section 0as last change on + October 3)(9 .7 8A&6 99 ). E1%23 T*%)-+1'-(+ F** (.*# (.87 The $ees an charges applicable to the Con$erencing . F**& 1+6 .3 .2uipment services be$ore the e1piry o$ the minimum term set out in your application $orm4 or i$ 0e cancel the provision o$ your Con$erencing . (.arly Termination -ee is a genuine pre=estimate o$ the loss 0e are li'ely to su$$er.arly Termination -ee calculate as $ollo0sA .8! I$ you select the Up$ront Payment option in your application $orm an 0e cancel the provision o$ your Con$erencing . & B the total number o$ ays in the minimum term.8..( 77.

5ST/A U6/.comE or the Telstra Con$erencing page on our 0ebsite at httpA@@000.7 PA<. (. . B((8-+/& 1+6 &. "e cannot guarantee that 0e 0ill meet your re2uest 0here a vi eo con$erence is re2ueste 0ith less than 3+ hours notice. "here possible4 0e 0ill test the connection i$ you are using the #oste IS76 ?i eo Con$erencing service at a particular site $or the $irst time 8Hsite registrationI:..0*6$2-+/ (.3 .!.ST4 *on ay to -ri ay.-AK (8)) 67) (!8 80ithin Australia:E -a1 J 6( 9 !6. (.!9 >ou may sche ule an boo' the #oste IS76 ?i eo Con$erencing service at least 3+ hours in a vance by contacting us by $acsimile4 email or via our 0ebsite onA 8a: 8b: 8c: 8 : -/. minutes notice o$ the en o$ the vi eo con$erence an 0ill provi e you an your participants 0ith the option o$ reconnecting the vi eo con$erence on another bri ge. T. The terms an con itions 8inclu ing any $ees an charges: applicable to the un erlying IS76 service are set out in the IS76 section o$ Our Customer Terms.( 77. 3+ O- .+ (9!3 8outsi e Australia:E con$erencingLteam.telstra. Some mobile phones may have the $unctionality to enable a participant to utilise the #oste IS76 ?i eo Con$erencing service through the mobile phone. (.!3 The #oste IS76 ?i eo Con$erencing service oes not inclu e the un erlying IS76 service. I$ a participant oes this4 the #oste IS76 ?i eo Con$erencing service oes not inclu e charges $or you or a participant using a mobile phone $or your service. T.telstraenterprise.asp1. "e 0ill a vise you o$ the type o$ vi eo con$erence that 0ill apply 0hen you re2uest us to provi e the #oste IS76 ?i eo Con$erencing service to you.6: .5ST/A CO/PO/ATIO6 5I*IT. (. The Telstra Con$erencing Section 0as last change on + October 3)(9 .7 8A&6 99 ).ST/ICT.!6 "e 0ill provi e you 0ith one or more 9)=minute e1tensions i$ you have not complete your vi eo con$erence 0ithin the time you have boo'e .. The applicable $ees $or vi eo con$erencing through a mobile phone 0ill be set out in the terms an con itions o$ your mobile phone service. >ou are responsible $orA 8a: 8b: 8c: 8 : noti$ying us that you re2uire site registrationE agreeing to a time to con uct site registration 0ith usE atten ing site registrationE an ensuring that your vi eo con$erencing e2uipment operates at site registration. "e 0ill charge you the per minute charge $or any such e1tension to or reconnection o$ your con$erence4 but 0e 0ill not charge you $or changing bri ges. I$ the bri ge has insu$$icient capacity $or the e1tension4 0e 0ill give you (.OUR CUSTOMER TERMS CONFERENCING SECTION 8a: 8b: Point=to=Point ?i eo Con$erenceA 0hich is a vi eo con$erence bet0een t0o vi eo con$erence units4 achieve by a bri ge ialling out to both unitsE an *ulti=Point ?i eo Con$erenceA 0hich is a vi eo con$erence bet0een three or more vi eo con$erence units.!+ I$ you re2uire a #oste IS76 ?i eo Con$erencing service on less than 3+ hours notice4 you may contact us uring the hours o$ )7A)) = 3(A)) .com@con$erencingcollaboration@Pages@home.

-or the *ulti=Point ?i eo Con$erencing service4 there is a minimum charge o$ (.()) I$ a vi eo con$erence oes not satis$y the e$inition o$ a Point=to=Point ?i eo Con$erence 0e 0ill charge the $ees applicable to a *ulti=Point ?i eo Con$erence 8inclu ing any optional $eatures:.!8 I$ you have any general 2ueries about #oste IS76 ?i eo Con$erencing Service you can contact us by $acsimile4 email or via our 0ebsite or you can call us onA 8a: 8b: (8)) )99 . T.ST/ICT. -or the Point=to=Point ?i eo Con$erencing service4 there is no minimum charge. 3.3 . .()( -or e1ample4 0e 0ill charge the $ees applicable to a *ulti=Point ?i eo Con$erence i$A 8a: 8b: 8c: a thir party is a e to a Point=to=Point ?i eo Con$erence at any point uring the vi eo con$erenceE your vi eo con$erence units call in to the Telstra ?i eo Con$erencing bri gesE or your vi eo con$erence call involves three or more vi eo con$erence units..()3 The $ollo0ing types o$ connections are not vi eo con$erences an 0ill be charge at stan ar IS76 calls in accor ance 0ith the IS76 section o$ Our Customer TermsA T.!7 8a: 8b: 8c: To use the #oste IS76 ?i eo Con$erencing service4 you mustA arrange to have access to operating ?i eo Con$erencing har 0are an so$t0are 8inclu ing net0or' connectivity:E 'no0 ho0 to operate the ?i eo Con$erencing har 0are an @or so$t0areE an have noti$ie all participants o$ any vi eocon$erence o$ the etails o$ the vi eocon$erence inclu ing the commencement time an uration. minutesE the number o$ sites connecte 8$or a *ulti=Point ?i eo Con$erence:E the ban 0i th at 0hich the sites connectE an the locality o$ the sites. O- .!! 8a: The charges $or the #oste IS76 ?i eo Con$erencing service are base onA 0hether the vi eo con$erence is a Point=to=Point or *ulti=Point ?i eo Con$erence 8a *ulti=Point ?i eo Con$erence service has a itional charges such as a set up $ee4 0hich is payable 0here the bri ge initiates a vi eo con$erence call to the sites:E $or a *ulti=Point ?i eo con$erencing service4 0hether the sites call in to the bri ge or 0hether the bri ge calls out to the sitesE a per minute charge $or the uration o$ the vi eo con$erence. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A U6/.6: . (. C01%/*& : G*+*%12 (.9! 8insi e Australia:E or J6( 9 !6!9 +3)! 8outsi e Australia:.( 77.7 PA<.OUR CUSTOMER TERMS CONFERENCING SECTION Y($% (52-/1'-(+& (. (. (.5ST/A CO/PO/ATIO6 5I*IT. 8b: 8c: 8 : 8e: 8$: (.7 8A&6 99 ).

The Telstra Con$erencing Section 0as last change on + October 3)(9 .7 8A&6 99 ). -or a *ulti=Point ?i eo Con$erence4 the vi eo con$erencing en points must be greater than .) 'ilometres $rom the central business istrict o$ the capital city etermine as the location o$ the Telstra bri ge $or the purposes o$ a *ulti=Point ?i eo Con$erence call 8as etermine by us:E 6ational means 0here both vi eo con$erencing en points are in Australia. -or a Point=to=Point ?i eo Con$erence4 the vi eo con$erencing en points must be less than or e2ual to .5ST/A U6/.6: .( 77.) 'ilometres $rom the central business istrict o$ the capital city etermine as the location o$ the Telstra bri ge $or the purposes o$ a *ulti=Point ?i eo Con$erence call 8as etermine by us:E an International means 0here one or more vi eo con$erencing en points are outsi e Australia.ST/ICT.()+ The charges $or Point=to=Point ?i eo Con$erencing 8inclu ing IS76 call charges: are set out in the tables belo0.5ST/A CO/PO/ATIO6 5I*IT. T.) 'ilometres $rom each other 8as etermine by us:.OUR CUSTOMER TERMS CONFERENCING SECTION 8a: 8b: 8c: an au io call ialle out $rom the bri geE a connection that oes not use the Telstra ?i eo Con$erencing serviceE an any type o$ connection that oes not satis$y the e$inition o$ either a Point=to=Point or *ulti=Point ?i eo Con$erence. (. 8b: 8c: P(-+':'(:P(-+' V-6*( C(+7*%*+.()9 In the sections belo0 $or Point=to=Point ?i eo Con$erencing Charges an *ulti=Point ?i eo Con$erencing ChargesA 8a: 5ocal means 0here both vi eo con$erencing en points are locate in Australia. -or a Point= to=Point ?i eo Con$erence4 the vi eo con$erencing en points must be greater than . -or a *ulti=Point ?i eo Con$erence4 the vi eo con$erencing en points must be less than or e2ual to .3 . . 36 O- .) 'ilometres $rom each other 8as etermine by us:.7 PA<.. T.-+/ C01%/*& (.

+8 O676.)+ O69.+( INTERNATIONAL CALL:OUT CHARGES 9PER CONFERENCE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.gypt -iFi -inlan -rance <ermany <reece #ong Uong #ungary In ia In onesia O398.)+ O6(3.+ O3((.73 O+76.(+ O3((. The Telstra Con$erencing Section 0as last change on + October 3)(9 .(6 6ST O!9.)) O33.68 O398.6) O.)) O+.).96 O69.9+ O3((.)+ O7(+.( 77.3+ O. AND VIDEO:ENABLED MOBILE Argentina Austria &elgium &raRil Cana a China 8PeopleGs /epublic: Croatia CRech /ep 7enmar' ..(.+) O3.38 O+39. 37 O- .(.OUR CUSTOMER TERMS CONFERENCING SECTION CALL:OUT CHARGES 9PER CONFERENCE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.96 O+39..)+ O69.96 O+)8.(3 O3)+.(6 O33.. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY MOBILE.3.(3 O373.)8 O+99.3) O(7..+3 O.68 O3)). SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR 512 ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO: ONLY MOBILE.96 O6(3.++ O7(+.ST/ICT..(3 O3((.5ST/A U6/.3+ O+)8.96 O+76..)3 O69.3) O!.8) O(3.96 O+39.9( O(+.3+ O+39.89 OtherT O(.(+ O(8!..+ O3)+.)) O676..7 PA<.++.)+ O676. 9GST E CL.7 8A&6 99 ).(.96 O+39. AND VIDEO: ENABLED MOBILE 5ocal 6ational O9.)8 O+)8.67.96 O+)). .3 .96 O8(6.+) O9.+3 O69.68 O3((.)+ O69.68 O3((.68 O33..63 O69...9+ T.+ O3(6.)8 O+39. T.+.)+ O6)(.96 O+.38 O978.6: .8) O7)..93 O+.68 O3)+... WITHIN AUSTRALIA 9GST E CL..5ST/A CO/PO/ATIO6 5I*IT.6) O6.68 O3((.68 O+39.63 O6(3..63 O6..

68 O978.96 O69.)8 O+99.68 O373.67.68 O33!.)) O978.++ O+39.73 O3((.63 O6...)) O398.!6 O6(3.++ O+39.68 O((7.+3 O6.38 O+99..8.96 O+.96 O+39.).)) O+39.96 O.96 O676.96 O+39.+ O6(3.63 O6.)) O6.ST/ICT.96 O+.96 O+)8.(6 O(8!.96 O+39.+3 O6(3.67. 38 O- .)) O..(..)+ O69.).(3 O3((...)+ 687.+ O3((.(8 O3)+.+8 O6)(.7 PA<.73 O373.++ O.....)+ O9.)+ O(4(9+.)) O+76.6.68 O3((.68 O3((.++.(.)8 O+39.).68 O3((.)+ O69.68 O3((.mirates Unite Uing om O(8!.9+ O978.(6 O69.3+ O+.68 O3((.(6 O69.OUR CUSTOMER TERMS CONFERENCING SECTION INTERNATIONAL CALL:OUT CHARGES 9PER CONFERENCE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.38 O+)8.96 O7(+..96 O39+.)) O7(+.(6 O3)).).)3 O(4(9+.)+ O8(6.++ O+39.++.)+ O676.96 O+39.68 O7.96 O+39.)+ O69.)) O+99. The Telstra Con$erencing Section 0as last change on + October 3)(9 ..)) T.5ST/A U6/.6+ O+)8.)8 O+99.)) O3(6.3 ...96 O+. 9GST E CL. T.68 O33.73 O3((.3+ O+76.)+ O69.)+ O69.( 77.)+ O676.(3 O398..+ O3(6.)) O3((.(+ O3(6. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY Irelan Israel Italy Dapan Uorea 5iechtenstein 5ithuania 5u1embourg *acau *alaysia *e1ico *onaco 6e0 Cale onia 6etherlan s 6e0 Sealan 6or0ay Palestine.3+ O+39..6.68 O33.)) O69.(6 O69.(3 O33.6: .(6 O8(6.63 O69.7 8A&6 99 ).93 O978...+ O3(6.5ST/A CO/PO/ATIO6 5I*IT.73 O3((..93 O+)).93 O3)+.(+ O3)+.+8 O. (State of) Philippines Polan Portugal /ussia Singapore Slova' /ep Slovenia Spain South A$rica S0e en S0itRerlan Tai0an Thailan Unite Arab .96 O7.(. .(.

mins: International 89) mins: O().5ST/A CO/PO/ATIO6 5I*IT.(6 O. The charges $or call=in *ulti=Point ?i eo Con$erencing o not inclu e IS76 call charges 0hich you must pay separately4 in accor ance 0ith the IS76 section o$ Our Customer Terms.)) O3.OUR CUSTOMER TERMS CONFERENCING SECTION INTERNATIONAL CALL:OUT CHARGES 9PER CONFERENCE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.(3. The charges $or *ulti=Point ?i eo Con$erencing are set out in the tables belo0. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY Unite States U'raine ?ietnam O(8!. ..( 77. 6ational 8(. 3! O- .)) ) +ideo'ena%led mo%ile telephones will not %e a%le to call in to the Telstra +ideo .)) O.)) O()).93 O(4))8. The Telstra +ideo . ?i eo Connection Au io Connection 8lan =line an au io=only mobile:T O9.6: .7 PA<.ST/ICT. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)) O3. 9GST E CL..5ST/A U6/.)) T..onferencing %ridge.++.7 8A&6 99 ).67.)) O373. SET UP FEES 9APPLICABLE TO A CALL OUT MULTI:POINT VIDEO CONFERENCE ONLY.)) O3(.3 . The charges $or call=out *ulti=Point ?i eo Con$erencing inclu e IS76 call charges. mins: 6ational 89) mins: International 8(.)) O. T. CALL:IN CHARGES 9PER SITE PER HOUR? E CLUSIVE OF UNDERLYING ISDN CALL CHARGES.-+/ C01%/*& (.)) O978. SERVICE GST E CL.)) O8(6. TYPE OF CHARGE VIDEO BRIDGE CHARGE 9GST E CL...().onferencing %ridge will call out to that participant. M$2'-:P(-+' V-6*( C(+7*%*+.)+.)) ) *ot all listed destinations will %e reacha%le if participating %y mo%ile telephone..+8 O(4.

(3 O39!.5ST/A U6/.+ O39!.96 O+9.68 O379.)8 O+68.OUR CUSTOMER TERMS CONFERENCING SECTION CALL:OUT CHARGES 9PER SITE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.63 O68.(3 O3+6.96 .(.)3 O67).)+ O7+!.3 .)) O7((.)8 O+.((.9+ T.93 O+86.96 O+.96 O+..9+ O9. 9) O- .)+ O6+7.++ O7+!..68 O36).3) O++.96 O+86.. WITHIN AUSTRALIA 9GST E CL.96 O+.38 O+..+ O3. AND VIDEO:ENABLED MOBILE 5ocal 6ational O98. 9GST E CL.ST/ICT..68 O3+6.8. .8.(6 O36).+3 O6)3.(3 O9)7.96 O8.)) O36).gypt -iFi -inlan -rance <ermany <reece #ong Uong #ungary In ia In onesia O379. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY MOBILE. AND VIDEO:ENABLED MOBILE Argentina Austria &elgium &raRil Cana a China 8PeopleGs /epublic: Croatia CRech /ep 7enmar' .38 O+(9. The Telstra Con$erencing Section 0as last change on + October 3)(9 .8.68 O3+6..7!.96 O67).9+ O3+6..)) O+86.6: .96 O6+7.)+ O67).( 77.73 O.((.63 O6+7.)+ O696.(+ O3+6.)+ O67).3+ O+.)+ O7((. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY MOBILE.+8 O7((.8.5ST/A CO/PO/ATIO6 5I*IT.7 PA<.8) O39.+ O3+6.89 OtherT O(7..8. T.68 O39.7 8A&6 99 ).+( INTERNATIONAL CALL:OUT CHARGES 9PER SITE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.6) O+(.)+ O67).3+ O++9.+) O7).)8 O++9.3) O..8.(6 6ST O((+..8.68 O+.3+ O.68 O3+6.96 O++9.(..+3 O67).3.(+ O33+.63 O67).68 O39!.6) O87.

3+ O+.96 O+.38 O++9.96 O7((..(3 O379..( 77.8.+3 O6+7.63 O67).!6 O 6+7.73 O3+6.(3 O3+6. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY Irelan Israel Italy Dapan Uorea 5iechtenstein 5ithuania 5u1embourg *acau *alaysia *e1ico *onaco 6e0 Cale onia 6etherlan s 6e0 Sealan 6or0ay Palestine.mirates Unite Uing om O33+.)) O3.)+ O7((.93 O39!.++ O+.7 8A&6 99 ).)) O68.6+ O++9.96 O+86.3+ O+86.)) O+.)) O+68. T.ST/ICT.(.68 O3+6.)+ O67)..++ O+.(6 O67).3 .96 O+!9.3+ O.5ST/A CO/PO/ATIO6 5I*IT. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)+ O(4(6!.+ O3.7!.8.)) O67).68 O9)7.6: .)+ O986.(+ O3.93 O+9.)) O3+6.(.(.)) O+(9.8.73 O3+6.8.96 O7+!.)) O379.++ O+.)8 O+.+8 O6)3.(8 O39!..68 O36).)+ O67)..96 O+.++ O.8.7!.(..8.68 O3+6.OUR CUSTOMER TERMS CONFERENCING SECTION INTERNATIONAL CALL:OUT CHARGES 9PER SITE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.+8 O696.)+ O7((.)+ O8.3.8.68 O3+6.96 O+.68 O(.+ O3.(6 O33+.)) O.63 O68.73 O3+6.+ O6+7.)+ O67)..)3 O(4(6!.)8 O+68.96 O+.8.5ST/A U6/.+3 O68.)+ O67). .8.68 O36+.8.)8 O+68.)) O6)3.(3 O36).96 O36!..((.)) T..96 O++9.93 O+(9. (State of) Philippines Polan Portugal /ussia Singapore Slova' /ep Slovenia Spain South A$rica S0e en S0itRerlan Tai0an Thailan Unite Arab ..68 O7!(.96 O+.63 O68.(+ O39!.8.73 O9)7.)) O7+!.+ O3+6.96 O+86.68 O3+6.(6 O67).68 O36).9+ O+(9.38 O+68. 9( O- .96 O.68 O3+6.(.((.(.(6 O67)..96 O67).68 O+(9.7 PA<.(6 O8..)+ O67).(6 O39.96 O7!(. 9GST E CL.)+ O733.

9!.((9 "e 0ill bill all charges $or the "eb Con$erencing service po0ere by "eb. 9GST E CL.()7 The amen ment $ee 0ill apply $or any change ma e to a vi eo con$erence a$ter it has been boo'e .+8 O(4. SPEED LOCALITY 12@ ABPS " HR 256 ABPS " HR 3@! ABPS " HR AUDIO CONNECTION 9LAND:LINE AND AUDIO:ONLY Unite States U'raine ?ietnam O33+.OUR CUSTOMER TERMS CONFERENCING SECTION INTERNATIONAL CALL:OUT CHARGES 9PER SITE PER HOUR? INCLUSIVE OF UNDERLYING ISDN CALL CHARGES.(. A)*+6)*+'& 1+6 C1+.5ST/A U6/.)) O9)7.)) O6)3. WEB CONFERENCING SERVICE POWERED BY WEBE W01' -& '0* W*5 C(+7*%*+.6: . TYPE OF CHARGE GST E CL.5ST/A CO/PO/ATIO6 5I*IT.-.(6 O. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)) O8.* 4(<*%*6 53 W*5E=# (. I$ you o not have a Telstra Australian $i1e line service4 you T.((( I$ 0e are unable to provi e the #oste IS76 ?i eo Con$erencing service $or the entire uration o$ a vi eo con$erence that you have boo'e 4 0e 0ill provi e you 0ith a resche ule vi eo con$erence o$ e2uivalent value.) O.1 to one o$ your Australian $i1e line services.+7. (.((3 The "eb Con$erencing service po0ere by "eb. (.)) O+(9.)) (. T.()8 >ou may cancel a vi eo con$erence boo'ing 0ithout charge i$ you give us at least 3+ hours notice be$ore the sche ule start time $or the vi eo con$erence.)) O..()6 The amen ment charge an cancellation charge are set out in the table belo0. .. 93 O- .*221'-(+& (. -or plans entere into on an $rom (6 6ovember 3))!4 any Australian $i1e line service nominate by you $or billing purposes must be a Telstra Australian $i1e line service.(() The help es' can be contacte on (8)) )(( )8)4 *on ay to -ri ay4 e1clu ing national holi ays recognise by us4 bet0een 7A))am to 7A))pm in the esignate support centreVs local time.()! "e 0ill provi e you 0ith help es' support $or the #oste IS76 ?i eo Con$erencing service through the Telstra Con$erence Assist #elp es' 8Hhelp es'I:. C01%/*& (.3 .7!. (.).7 8A&6 99 ).7 PA<.-+/ &*%.1 allo0s you to con uct online con$erences using personal computers 0ith Internet bro0sers an Internet connections. F1$2'& (.93 O(4)+9.( 77.ST/ICT. The help es' oes not provi e any assistance $or the IS76 net0or'.. I$ you give us less than 3+ hours notice4 0e may charge you a cancellation $ee.)) ) *ot all listed destinations will %e reacha%le if participating %y mo%ile telephone. Amen ment charge Cancellation charge O7.

-or e1ample4 the charges $or the "eb Con$erencing service po0ere by "eb..((+ I$ your telephone account use as your charge number is cancelle 4 isconnecte or trans$erre to an alternative carrier4 carriage service provi er4 reseller or rebiller4 then you must noti$y us 0ithin t0o 0or'ing ays an provi e us 0ith another billing or ne0 account etails. >ou must provi e all e2uipment an other so$t0are necessary to access the "eb Con$erencing service po0ere by "eb.14 you must selectA 8a: 8b: the per minute optionE or $or services entere into on an $rom (6 6ovember 3))!4 the Telstra Integrate Au io 0ith "eb.1.1.7 8A&6 99 ). The Telstra Con$erencing Section 0as last change on + October 3)(9 . >ou must provi e the telecommunications services necessary to access the "eb Con$erencing service po0ere by "eb.14 as relevant4 a$ter giving you as much notice as is reasonably possible in the circumstances.((8 >ou ac'no0le ge that 0e purchase services $rom thir party suppliers in or er to provi e the "eb Con$erencing service po0ere by "eb.1 o not inclu e charges associate 0ith your access to an use o$ the Internet or any telecommunications charges associate 0ith your use o$ the "eb Con$erencing service po0ere by "eb.-.((7 >ou agree to comply 0ith all applicable e1port control la0s an regulations. (. (. (.(3) To receive the "eb Con$erencing service po0ere by "eb. O'0*% &*%.1. (.1 service section o$ this section o$ Our Customer Terms:E or one or more o$ the subscription options.1.( 77.1.1 or an aspect o$ your "eb Con$erencing service po0ere by "eb. . T.5ST/A U6/.14 0e may suspen or terminate your "eb Con$erencing service po0ere by "eb.((! I$ one o$ our thir party suppliers suspen s or terminates a service 0e rely on to provi e your "eb Con$erencing service po0ere by "eb.3 . 8c: T.ST/ICT.6: .5ST/A CO/PO/ATIO6 5I*IT.7 PA<.1 to you.((6 "e 0ill provi e the 0eb con$erencing so$t0are.1 service 8the terms an con itions 8inclu ing charges: $or this service are set out belo0 in the Telstra Integrate Au io 0ith "eb.*& 1+6 &(7'<1%* (.1 or that aspect o$ your "eb Con$erencing service po0ere by "eb.((. 99 O- . T0-%6 P1%'3 S$442-*%& (.OUR CUSTOMER TERMS CONFERENCING SECTION 0ill nee to ac2uire one be$ore you ac2uire the "eb Con$erencing service po0ere by "eb. (. I$ you $ail to noti$y us4 0e may imme iately cancel the "eb Con$erencing service po0ere by "eb.1. To the e1tent permissible by la04 the $ollo0ing are e1clu e A 8a: 8b: all e1press or implie 0arranties applying to our thir party suppliersE an your rights to claim4 $rom any thir party supplier4 any special4 inci ental an in irect amages 0hich you su$$er arising $rom or in relation to the "eb Con$erencing service po0ere by "eb.

T.OUR CUSTOMER TERMS CONFERENCING SECTION P*% )-+$'* (4'-(+ R*/-&'%1'-(+ (..5ST/A CO/PO/ATIO6 5I*IT.1 per minute access4 0hich may ta'e up to one business ay.( 77.3 . Stan ar charge 8per minute per user: .telstraenterprise.1 0ill not be available by the $irst sche ule start timeE an you authorise us to set up an a ministration account on your 0eb con$erencing site to enable us to provi e you 0ith technical an bran ing support.com@con$erencingcollaboration@Pages@home. I$ you select any o$ the subscription optionsA 8a: you must agree to ac2uire the "eb con$erencing service po0ere by "eb. 8b: 8c: T. (.(3.1 $or a minimum term o$ at least (3 months $rom the activation ate o$ your service. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A U6/.7 8A&6 99 ).. 0or'ing ays be$ore the ate that you $irst use the "eb Con$erencing service po0ere by "eb.vent Center4 Support Center4 /emote Access4 Support Center@*eeting Center &un le4 Support Center@Training Center &un le an Training Center@*eeting Center &un le4 all o$ 0hich are escribe belo0:E an the subscription option 8the options are Seats@Ports4 Committe *inutes an 6ame #ost4 all o$ 0hich are escribe belo0:.6: .(3( >ou must register 0ith us by visiting the Telstra Con$erencing page on our 0ebsite at httpA@@000.W S$5&.(33 "hen you register an 0e con$irm the boo'ing $or the "eb Con$erencing service po0ere by "eb. >ou ac'no0le ge an agree that 0e may use this account $or our o0n internal reporting re2uirements.1 at least (. 8b: (.(39 -or the per minute option4 0e 0ill charge you a stan ar charge as set out in the table belo0A STANDARD CHARGE B PER MINUTE OPTION GST E CL. a "eb Con$erencing account on our Telstra bran e con$erencing 0ebsite4 0hich you can use multiple times 0ithout having to re=boo' $or each con$erenceE or a reusable (8)) call=in number an PI64 0hich you can use multiple times 0ithout having to re=boo' $or each con$erence. 9+ O- .ST/ICT.%-4'-(+ (4'-(+ (. .14 0e 0ill con$irm your registration by email an provi e you 0ith the $ollo0ing authentication etails to enable participants to access the serviceA 8a: 8b: C01%/*& (.7 PA<.1.(3+ I$ you 0oul li'e a subscription option4 you must selectA 8a: the service type or types 8the options are *eeting Center4 Training Center4 . "e 0ill en eavour to noti$y you i$ the "eb Con$erencing service po0ere by "eb. >our minimum term 0ill be set out on your application $orm you must provi e us 0ith the in$ormation 0e re2uire to provi e the "eb Con$erencing service po0ere by "eb.asp1 to receive the "eb Con$erencing service po0ere by "eb.

>ou in emni$y us $or all loss4 amage4 inFury4 claim4 eman 4 cost or e1pense 8inclu ing legal $ees an e1penses: su$$ere by us as a result o$ any claim that the use o$ bran ing by us or our thir party suppliers in$ringes the rights 8inclu ing intellectual property rights an moral rights: o$ any person. (.1 Subscription service to you.7 8A&6 99 ).(93 I$ you select the *eeting Center option you must select one o$ the seats@ports4 committe minutes or name host options.1.(37 I$ you provi e us 0ith bran ing4 0e may isplay it on the 0ebsite 0hich allo0s you to access the "eb Con$erencing service po0ere by "eb. The Telstra Con$erencing Section 0as last change on + October 3)(9 .ST/ICT.1 Subscription service on our behal$. 9. S*%.OUR CUSTOMER TERMS CONFERENCING SECTION W*5&-'* (.(9) I$ you register $or the subscription option4 you must choose one or more o$ the $ollo0ing service typesA 8a: 8b: 8c: 8 : 8e: 8$: 8g: 8h: *eeting CenterE Training CenterE .(3! >ou must contact us on (8)) )(( )8) or via your account e1ecutive to register $or the subscription options.7 PA<.-.(9( *eeting Center enables users to con uct interactive online meetings 0ith $eatures an $unctionality inclu ing sharing ocuments4 applications4 0eb bro0sers4 0hiteboar s4 annotation4 note ta'ing4 chat4 polling an $ile trans$er4 multi=point vi eo4 recor ing an playbac'4 remote control an es'top sharing.. >ou grant us the right to sub=licence our rights set out in this clause to any thir party 0ho provi es all or any part o$ the "eb. (. (.( 77.3 .(36 As part o$ the subscription options4 0e 0ill create4 host an maintain a 0ebsite $or you 0hich 0ill allo0 you to access the "eb Con$erencing service po0ere by "eb.(38 >ou promise that the use o$ the bran ing by us an our thir party suppliers 0ill not in$ringe any personGs rights 8inclu ing intellectual property rights an moral rights:. T. M**'-+/ C*+'*% (. >ou grant us a non=e1clusive4 non=trans$erable4 pai =up licence to use4 repro uce an isplay the bran ing on a 0ebsite $or the purpose o$ provi ing the "eb.* '34*& (. T.6: .1. R*/-&'%1'-(+ (. .vent CenterE Support CenterE /emote AccessE Support Center @*eeting Center &un leE Support Center @ Training Center &un leE or Training Center @ *eeting Center &un le.5ST/A CO/PO/ATIO6 5I*IT.5ST/A U6/. O- .

96 O- .(96 I$ you select the .7 8A&6 99 ).(97 Support Center inclu es $eatures an $unctionality $or IT support4 inclu ing customer support representative authentication4 one=clic' convenience4 multi=customer support4 etaile reporting4 remote control4 vi eo integration4 $ile trans$er4 remote printing4 session recor ing4 call escalation4 cross=plat$orm support4 bro0ser=base 4 custom corporate bran ing 0ith uni2ue U/5.(9! /emote Access inclu es $eatures an $unctionality 0hich allo0s a single User to support remote an unatten e computers4 inclu ing remote es'top@application control4 $ile trans$er4 remote printing4 invite subFect matter e1pert4 chat4 reboot an auto=login4 scale to $it4 copy an paste4 recor ing4 e iting an playbac'4 shortcut4 $ire0all $rien ly4 access control4 phone authentication4 groups4 email noti$ication4 reporting (.. The Telstra Con$erencing Section 0as last change on + October 3)(9 . .5ST/A U6/.7 PA<.6: .OUR CUSTOMER TERMS CONFERENCING SECTION T%1-+-+/ C*+'*% (.( 77.(9+ I$ you select the Training Center option you must select one o$ the seats@ports4 committe minutes or name options4 an 0hether you 0oul li'e a itional recor an playbac' 0ith storage capacity.(+9 Support Center@Training Center &un le is a bun le pro uct comprise o$ Support T.vent Center option you must select one o$ the seats@ports4 committe minutes or name host options4 an 0hether you 0oul li'e a itional recor an playbac' 0ith storage capacity. >ou must have at least one host an a minimum o$ 3. (.*&& (. T.(+3 I$ you select the Support Center@*eeting Center &un le option you must select the seats@ports option an speci$y the number o$ ports re2uire .vent Center inclu es $eatures an $unctionality $or con ucting online events4 inclu ing presentation sharing4 application sharing4 ocument sharing4 email enhancements4 enrolment4 2uestion N ans0er4 push 0eb content4 replay recor ing4 polling4 recor an playbac'4 recor an playbac' storage4 e1portable reports4 unliste events.(99 Training Center inclu es $eatures an $unctionality $or training online4 inclu ing embe e multime ia4 playbac' in session4 share 0eb content4 recor ing e itor4 testing an gra ing4 brea'out sessions4 instant $ee bac'4 threa e 2uestion N ans0er sessions4 registration an reporting4 recor e training sessions an recor ing hosting.ST/ICT.(98 I$ you select the Support Center option you must select one o$ the seats@ports4 committe minutes or name host options. (.*+' C*+'*% (.(9. S$44(%' C*+'*%"M**'-+/ C*+'*% B$+62* (. S$44(%' C*+'*%"T%1-+-+/ C*+'*% B$+62* (. . atten ee licences@ports.3 . (. E.. S$44(%' C*+'*% (. (. R*)('* A.(+) I$ you select /emote Access you must select the seats@ports option an speci$y the number o$ computers4 in multiples o$ ten4 0ith a minimum o$ ten computers.5ST/A CO/PO/ATIO6 5I*IT.(+( Support Center@*eeting Center &un le is a bun le pro uct comprise o$ Support Center an *eeting Center.

.6: .(. ition: is comprise o$ a single co= bran e *icro Site. S*1'&"4(%'& (4'-(+& (.(.5ST/A CO/PO/ATIO6 5I*IT. Training Center@*eeting Center &un le is a bun le pro uct comprise o$ Training Center an *eeting Center.vent Center4 Support Center an /emote Access4 Support Center@*eeting Center &un le4 Support Center@Training Center &un le or Training Center@*eeting Center &un le.(.vent Center on a committe minute usage basis.nterprise .(+. S$5&. The Service types that you can select 0ith the Committe *inutes option are *eeting Center4 Support Center4 Training Center an . (. (.(.(+! The service types that you can select 0ith the seats@ports options are *eeting Center4 Training Center4 .%-4'-(+ (4'-(+& (. (.(+7 I$ you register $or the subscription option4 you must choose one o$ the $ollo0ing subscription optionsA 8a: 8b: 8c: Seats@portsE Committe *inutesE or 6ame #ost. The Telstra Con$erencing Section 0as last change on + October 3)(9 . (. C())-''*6 M-+$'*& (.OUR CUSTOMER TERMS CONFERENCING SECTION Center an Training Center. N1)*6 H(&' (.( 77.( I$ you select the Committe *inutes option you must speci$y the service types you re2uire an the number o$ subscription minutes per month. T.3 I$ your actual annual spen is less than the annual minimum spen o$ the pricing plan that you have selecte 4 0e may charge you the i$$erence bet0een your annual minimum spen an your actual spen o$ the service uring the minimum term.9 A name host is an in ivi ual you esignate an i enti$y as an authorise con$erence organiser an a ministrator. This charge 0ill appear on the ne1t Australian $i1e line service bill $ollo0ing the en o$ each annual perio 4 unless 0e noti$y you other0ise.(+8 Seats are the number o$ concurrent participants that may connect to your Service.7 PA<..ST/ICT.(++ I$ you select the Support Center@Training Center &un le option you must select the seats@ports option an speci$y the number o$ ports re2uire .3 .5ST/A U6/.(.+ The service types that you can select 0ith the 6ame #ost are *eeting Center4 T. (. Seats allo0 you to con uct more than one con$erence at any one time.7 8A&6 99 ). (.) Committe *inutes 8$ormerly 'no0n as .(+6 I$ you select the Training Center@*eeting Center &un le option you must select the seats@ports option an speci$y the number o$ ports re2uire . T%1-+-+/ C*+'*%"M**'-+/ C*+'*% B$+62* (. 97 O- .

(.7 PA<. (.7 . The a itional name host licences 0ill be available4 an your monthly charges 0ill be a Fuste 8inclu ing any pro=rata a Fustment $or part o$ the month:4 $rom the start o$ your ne1t billing cycle unless 0e noti$y you o$ an alternative time.arly Termination -ee calculate as 7)Q o$ your *onthly Charge multiplie by the number o$ une1pire months 8or part months: in the $irst (3 months o$ the minimum term plus 3)Q o$ your *onthly Charge multiplie by the number o$ months bet0een the en o$ the $irst (3 months an the e1piry o$ the minimum term. (.(. >ou must ensure that your hosts an employees comply 0ith the name host licence restrictions. >ou must nominate the number o$ name host licences you re2uire.(. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A CO/PO/ATIO6 5I*IT.6: . T. T*%)-+1'-(+ 1+6 E1%23 T*%)-+1'-(+ F** (. >ou may only hol one con$erence per name host licence at any given time. >ou may not o0ngra e your number o$ name hosts until the e1piry o$ your minimum term as set out in your application $orm or other agreement 0ith us. "e 0ill terminate your service on the ne1t provisioning ay 80hich is the ay o$ the month that your service 0as $irst provisione to you as noti$ie by us: $ollo0ing the e1piry o$ the 9) ay notice perio .1 uring the $irst (3 months o$ the minimum term set out in your application $orm or i$ 0e cancel ue to your breach uring this perio 4 0e may charge you an . 98 O- .(.(69 I$ you terminate your "eb Con$erencing service po0ere by "eb.ST/ICT. I$ the ma1imum number o$ atten ees is e1cee e 4 then a itional charges as set out in your application $orm or other agreement 0ith us 0ill apply.8 >ou may trans$er a name host account to another person by giving us notice o$ your re2uest to trans$er the name host account.. (.ach name host licence must be esignate to only one host@employee an cannot be share .5ST/A U6/.. (.1 in the month imme iately be$ore the termination ateE an T.ach name host must have a name host licence.(6+ I$ you cancel your "eb Con$erencing service po0ere by "eb. The ma1imum number o$ atten ees inclu es the name host.(63 The provisions belo0 apply i$ you select any o$ the subscription options 8e1cept "ise Pilot:. .(.vent Center an Support Center. These charges are set out in your application $orm or other agreement 0ith us.14 you must give us 9) aysG 0ritten notice.1.6 >ou may ac2uire a itional name host licences $rom us at any time. C01%/*& (.! >ou must speci$y the ma1imum number o$ atten ees $or your "eb Con$erencing service po0ere by "eb.3 .(6( The charges $or the subscription option epen on the service type an the subscription option that you select. >our *onthly Charge is calculate asA 8a: the amount payable by you $or the "eb Con$erencing service po0ere by "eb. (.(6) . (.( 77.ach con$erence may inclu e up to the ma1imum number o$ atten ees that you have speci$ie in your application $orm or other agreement 0ith us.7 8A&6 99 ). . (.(. The ma1imum number o$ atten ees 0ill epen on 0hich service type you select.OUR CUSTOMER TERMS CONFERENCING SECTION Training Center4 . A minimum number o$ name host licences may apply epen ing on the service type you select.

ST/ICT..(66 I$ you have or ac2uire both the Sel$=#oste Phone Con$erencing service an the "eb Con$erencing service po0ere by "eb.(68 The Telstra Integrate Au io 0ith "eb.(7) "e 0ill provi e the Telstra Integrate Au io 0ith "eb.OUR CUSTOMER TERMS CONFERENCING SECTION 8b: one t0el$th o$ any annual charge.-+/ &*%.-. T.arly Termination -ee calculate as 3)Q o$ your *onthly Charge multiplie by the number o$ une1pire months 8or part months: in the minimum term.1 service.*# (. (.3 . The integrate solution allo0s account hol ers to control their Sel$=#oste Phone Con$erence $rom 0ithin the "eb Con$erence an provi es $unctionality such as mute@unmute4 e1pel4 restrict access an invite by phone. (.6: .1. (. TELSTRA INTEGRATED AUDIO WITH WEBE SERVICE W01' -& '0* T*2&'%1 I+'*/%1'*6 A$6-( <-'0 W*5E= &*%. (.5ST/A U6/. Other services an so$t0are (. >our *onthly Charge is calculate asA 8a: 8b: the amount payable by you $or the "eb Con$erencing service po0ere by "eb.1 in the month imme iately be$ore the termination ateE an one t0el$th o$ any annual charge.1 so$t0are. T.(7( >ou agree to comply 0ith all applicable e1port control la0s an regulations. This service lin's together your 0eb con$erence an phone con$erence4 enabling participants to enter via the 0eb meeting lin'. I+'*/%1'-(+ <-'0 '0* S*27 H(&'*6 P0(+* C(+7*%*+. 9! O- . >ou must provi e all e2uipment an other so$t0are necessary to access this service.* (. The .1 charges 0ill not count to0ar s any minimum spen re2uirement $or the Sel$ #oste Phone Con$erencing service.arly Termination -ee is a genuine pre=estimate o$ the loss that 0e are li'ely to su$$er.7 8A&6 99 ).5ST/A CO/PO/ATIO6 5I*IT.(67 The terms an con itions 8inclu ing the charges an any minimum term an annual minimum spen : $or each service 0ill apply in epen ently o$ each other.arly Termination -ee is a genuine pre=estimate o$ the loss that 0e are li'ely to su$$er.1 a$ter the $irst (3 months but be$ore the e1piry o$ the minimum term set out in your application $orm or i$ 0e cancel ue to your breach uring this perio 4 0e may charge you an . I$ you cancel your "eb Con$erencing service po0ere by "eb.( 77. This service allo0s account hol s to control their Sel$=#oste Phone Con$erence $rom 0ithin the "eb Con$erence an provi es $unctionality such as mute@unmute4 e1pel4 restrict access an invite by phone.(6! >ou must provi e the telecommunications services necessary to access the Telstra Integrate Au io 0ith "eb. The charges $or one service 0ill not count to0ar s any minimum spen re2uirements $or the other service4 $or e1ample4 "eb Con$erencing service po0ere by "eb. . The Telstra Con$erencing Section 0as last change on + October 3)(9 . The .7 PA<. -or e1ample4 the charges $or this service o not inclu e charges associate 0ith your access to an use o$ the Internet.1 service integrates the Sel$=#oste Phone Con$erencing service 0ith the "eb Con$erencing service po0ere by "eb.-.(6.1 $rom us4 0e can integrate these t0o services together. This means that your 0eb con$erence an phone con$erence 0ill be lin'e together4 enabling participants to enter via the 0eb meeting lin'.

(.5ST/A CO/PO/ATIO6 5I*IT. R*/-&'%1'-(+ (.(8) The Telstra Integrate Au io 0ith "eb.ST/ICT.(77 I$ your telephone account use as your charge number is cancelle 4 isconnecte or trans$erre to an alternative carrier4 carriage service provi er4 reseller or rebiller4 then you must noti$y us 0ithin t0o 0or'ing ays an provi e us 0ith another billing or ne0 account etails. a "eb Con$erencing account on our Telstra bran e con$erencing 0ebsite4 0hich you can use multiple times 0ithout having to re=boo' $or each con$erenceE an a Sel$ #oste Phone Con$erencing account 0ith reusable (8)) call=in number an PI64 0hich you can use multiple times 0ithout having to re=boo' $or each con$erence.OUR CUSTOMER TERMS CONFERENCING SECTION T0-%6 P1%'3 S$442-*%& (.(7.6: .(7+ >ou must contact us on (8)) )(( )8) or by other means 0hich 0e speci$y an complete an application $orm to register $or the Telstra Integrate Au io 0ith "eb.(79 I$ one o$ our thir party suppliers suspen s or terminates a service 0e rely on to provi e your Telstra Integrate Au io 0ith "eb.7 8A&6 99 ). (.(76 "e 0ill bill all charges $or the Telstra Integrate Au io 0ith "eb.1 service are set out in your application $orm or other agreement 0ith us.1 service. (.1 service.1 service to one o$ your Telstra Australian $i1e line services.(78 Participants calling $rom a mobile phone or participants provi ing a mobile phone number as their call bac' number may be charge an a itional charge $or their call by their relevant mobile services provi er. +) O- . "hen you register an 0e con$irm the boo'ing $or the Telstra Integrate Au io 0ith "eb. To the e1tent permissible by la04 the $ollo0ing are e1clu e A 8a: 8b: all e1press or implie 0arranties applying to our thir party suppliersE an your rights to claim4 $rom any thir party supplier4 any special4 inci ental an in irect amages 0hich you su$$er arising $rom or in relation to the Telstra Integrate Au io 0ith "eb.( 77.7 PA<. (. T.1 service plans have minimum term an minimum spen re2uirements 0hich are set out in your application $orm or other agreement 0ith us.1 service. I$ you o not have a Telstra Australian $i1e line service4 you 0ill nee to ac2uire one be$ore you ac2uire the Telstra Integrate Au io 0ith "eb. T. (.(7! The charges payable $or the Telstra Integrate Au io 0ith "eb.1 service.1 service or an aspect o$ your Telstra Integrate Au io 0ith "eb..3 .1 service4 0e 0ill con$irm your registration by email an provi e you 0ith the $ollo0ing authentication etails to enable participants to access the serviceA 8a: 8b: C01%/*& (. .(73 >ou ac'no0le ge that 0e purchase services $rom thir party suppliers in or er to provi e the Telstra Integrate Au io 0ith "eb.1 service4 0e may suspen or terminate your service or that aspect o$ your service4 as relevant4 a$ter giving you as much notice as is reasonably possible in the circumstances.5ST/A U6/.1 service to you. The Telstra Con$erencing Section 0as last change on + October 3)(9 . (. I$ you $ail to noti$y us4 0e may imme iately cancel your Telstra Integrate Au io 0ith "eb.

(. (. TELSTRA VIDEO COLLABORATION SERVICE W01' -& '0* T*2&'%1 V-6*( C(2215(%1'-(+ &*%.7 PA<.1 service be$ore the e1piry o$ the minimum term $or your plan as set out belo0 or i$ 0e cancel ue to your breach4 0e may charge you an . & B the number o$ months 8or part o$ a month: remaining in the minimum term.(8+ The Telstra ?i eo Collaboration service 8previously 'no0n as the IP ?i eo Collaboration service: allo0s you to con uct online con$erences 0ith a certain number o$ participants 8 epen ing on the subscription plan you select:4 using personal computers 0ith Internet bro0sers an Internet connections 0ith vi eo4 au io an ata collaboration capabilities.OUR CUSTOMER TERMS CONFERENCING SECTION E1%23 T*%)-+1'-(+ F** (.(86 "e 0ill provi e to you a Sel$ #oste Phone Con$erencing account $or each name user account that you can choose to use 0ith your Telstra ?i eo Collaboration service.5ST/A CO/PO/ATIO6 5I*IT. The charges $or the Telstra ?i eo Collaboration service o not inclu e charges associate 0ith your access to an use o$ the Internet or any telecommunications charges associate 0ith your use o$ the Telstra ?i eo Collaboration service. This charge 0ill appear on the ne1t Australian $i1e line service bill $ollo0ing the en o$ each annual perio 4 unless 0e noti$y you other0ise. +( O- .(8. T.*&? &(7'<1%* 1+6 *>$-4)*+' (.. The Telstra Con$erencing Section 0as last change on + October 3)(9 . >ou agree that your use o$ the Sel$ #oste Phone Con$erencing service con$irms your agreement to the terms 8inclu ing charges: set out in the Sel$ #oste Phone Con$erencing section o$ this section o$ Our Customer Terms. The Telstra ?i eo Collaboration service allo0s connectivity to $i1e line telephones4 mobile phones an other telecommunications or con$erencing evices 0e a vise you $rom time to time.5ST/A U6/.( 77.arly Termination -ee is a genuine pre=estimate o$ the loss that 0e are li'ely to su$$er.(88 "e 0ill provi e the 0eb con$erencing so$t0are in the $orm o$ a o0nloa able plug=in. .(8( I$ you cancel your Telstra Integrate Au io 0ith "eb. M-+-)$) S4*+6 F** (. -or e1ample4 a participant Foining a con$erence by telephone 0ill not be able to share ata or vie0 vi eo.7 8A&6 99 ).-. (.-. (. #o0ever4 participants Foining a con$erence on evices other than personal computers may have limite $unctionality.3 .ST/ICT.*# (.6: .(87 >ou must provi e the telecommunications services necessary to access the Telstra ?i eo Collaboration service.(89 I$ your actual annual spen is less than the annual minimum spen o$ the Telstra Integrate Au io 0ith "eb.arly Termination -ee calculate as $ollo0sA A 1 & 1 +)Q A B a t0el$th o$ the annual minimum spen . T.(83 >ou ac'no0le ge that the . O'0*% &*%.1 service plan that you have selecte 4 0e may charge you the i$$erence bet0een your annual minimum spen an your actual spen $or the service uring the minimum term.

T. NUMBER OF PORTS 3 + 8 MA IMUM NUMBER OF CONCURRENT PARTICIPANTS &usiness Port Plan A &usiness Port Plan & &usiness Port Plan C + () 3.(!) "e o not guarantee service connectivity or interoperability o$ the Telstra ?i eo Collaboration service 0ith all mobile evices or other vi eo evices.(!( >ou ac'no0le ge that 0e purchase services $rom thir party suppliers in or er to provi e the Telstra ?i eo Collaboration service to you. >ou must provi e all e2uipment 8inclu ing appropriate 0eb cameras attache to personal computers: an other so$t0are necessary to access the Telstra ?i eo Collaboration service.6: . &usiness 6ame User Plan A &usiness 6ame User Plan & &usiness 6ame User Plan C PORT OPTIONSC ( ( . . +3 O- T.. (. PA<.%-4'-(+ 421+ (4'-(+& (. S$5&.(!9 >ou must choose one or more o$ the available #oste &usiness or #oste . (.3 . (. T0-%6 41%'3 &$442-*%& (.5ST/A CO/PO/ATIO6 5I*IT.(!3 I$ one o$ our thir party suppliers suspen s or terminates a service 0e rely on to provi e your Telstra ?i eo Collaboration service or an aspect o$ your Telstra ?i eo Collaboration service4 0e may suspen or terminate your Telstra ?i eo Collaboration service or that aspect o$ your Telstra ?i eo Collaboration service4 as relevant4 a$ter giving you as much notice as is reasonably possible in the circumstances.7 8A&6 99 ).ST/ICT. .(8! SubFect to your compliance 0ith this Con$erencing section o$ Our Customer Terms4 0e grant you a non=e1clusive licence $or the perio you receive the Telstra ?i eo Collaboration serviceA 8a: 8b: to install the 0eb con$erencing so$t0are 8in obFect co e an e1ecutable co e $ormat only:E an to use such so$t0are 8as installe : solely $or the purpose o$ accessing an using the Telstra ?i eo Collaboration service.nterprise plans4 0ith 6ame User or Ports options 8as set out in the tables belo0:. HOSTED BUSINESS PLANS NAMED USER OPTIONSC NUMBER OF NAMED USER ACCOUNTS MA IMUM NUMBER OF CONCURRENT PARTICIPANTS PER NAMED USER ACCOUNT 9INCLUDING NAMED USERS. + () 3.OUR CUSTOMER TERMS CONFERENCING SECTION The success$ul loa ing o$ this plug=in on each con$erence participantGs personal computer is re2uire to use the Telstra ?i eo Collaboration service.7 .5ST/A U6/.( 77. The Telstra Con$erencing Section 0as last change on + October 3)(9 .ach subscription plan prescribes limits onA 8a: 8b: the number o$ name user accounts or ports available 8as applicable:E an the ma1imum number o$ concurrent participants that can connect to the Telstra ?i eo Collaboration service at any one time.

OUR CUSTOMER TERMS CONFERENCING SECTION T. .. T.7 PA<.( 77.5ST/A CO/PO/ATIO6 5I*IT.5ST/A U6/.ST/ICT.3 .7 8A&6 99 ).6: . +9 O- . The Telstra Con$erencing Section 0as last change on + October 3)(9 .

ST/ICT.nterprise Port 5ive *eeting Plan A .4(3)'bits >es 6o >es >es >es >es 6o 9)$ps 34)+8'bits@s ()43+)'bits >es >es >es >es >es >es >es T. ++ O- . MA IMUM NUMBER OF CONCURRENT PARTICIPANTS .) (.7 8A&6 99 ).5ST/A U6/.OUR CUSTOMER TERMS CONFERENCING SECTION HOSTED ENTERPRISE PLANS NAMED USER OPTIONSC NUMBER OF NAMED USER ACCOUNTS MA IMUM NUMBER OF CONCURRENT PARTICIPANTS PER NAMED USER ACCOUNT 9INCLUDING NAMED USERS. 3. . NUMBER OF PORTS + () 3.7 PA<.5ST/A CO/PO/ATIO6 5I*IT.nterprise 6ame User Plan C PORT OPTIONSC ( ( .nterprise Port 5ive *eeting Plan & .C + () 3.6: .nterprise Port Plan A .) . connectivity 6e1t <@9< mobile phone connectivity SIP evice connectivity (.. .( 77.nterprise 6ame User Plan & .nterprise Port Plan C PORTS BUNDLED WITH TELSTRA LIVE MEETING OPTIONS 9NO LONGER AVAILABLE TO NEW CUSTOMERS. . The Telstra Con$erencing Section 0as last change on + October 3)(9 . NUMBER OF PORTS 3 + 8 MA IMUM NUMBER OF CONCURRENT PARTICIPANTS .ncryption option #igh resolution 8CI-: *e ium resolution 8MCI-: 5o0 resolution IS76 CP. .nterprise an #oste &usiness plans 0ith the same number o$ name user accounts or ports i$$er only in the ban 0i th an other $eatures available 8as set out in the table belo0:A AVAILABLE FEATURES HOSTED BUSINESS HOSTED ENTERPRISE *a1 $rame rate *a1 receive ban 0i th 7ocument repository .nterprise 6ame User Plan A . T.3 . 3.nterprise Port 5ive *eeting Plan C .$ps (4)3+'bits@s .nterprise Port Plan & .(!+ -or plans entere into be$ore (6 -ebruary 3))!4 the #oste .

/01%ps. 2 epending on the method each participant uses to 3oin the online conference. The Telstra Con$erencing Section 0as last change on + October 3)(9 .(!7 . (. (. (.5ST/A U6/.939 evice T 6ot available 0hen using encryption >esT >esT (.availa%ility.(!! Only name users are allo0e to set up a con$erence..( 77. .6: .ST/ICT.nterprise an #oste &usiness plans 0ith the same number o$ name user accounts or ports i$$er only in the ban 0i th an other $eatures available 8as set out in the table belo0:A AVAILABLE FEATURES HOSTED BUSINESS HOSTED ENTERPRISE *a1 receive ban 0i th T . The actual availa%le %andwidth may %e affected %y networ. &nline conferences with large num%ers of participants (which may %e the maximum num%er of participants or a num%er less than the maximum! may mean that the resolution of each video image will %e reduced. T. N1)*6 U&*% (4'-(+ (.(!6 A name user is an in ivi ual you esignate an i enti$y as an authorise con$erence organiser an a ministrator.olla%oration service. (.7 PA<.(!. T. connectivity 6e1t <@9< mobile phone connectivity SIP evice connectivity 98+ Ubps >es 6o >es >es >es 6o 768 Ubps >es >es >es >es >es >es ) This is the maximum %andwidth availa%le for the host server for the service. the performance of external networ-s (for example the Internet! and other factors. )) This resolution can only %e o%tained if the availa%le %andwidth is at least . O- . each participant is shown on the screen of the e#uipment you are using for your Telstra +ideo .ncryption option #igh resolution 8+CI-:TTX *e ium resolution 8CI-:X IS76 CP.3 . >ou must give us notice o$ your trans$er o$ a name user account. +. the type and configuration of your e#uipment.(!8 >ou may trans$er a name user account to another person i$ one o$ your name user employees leaves his current position $or 0hich the name user account 0as purchase .5ST/A CO/PO/ATIO6 5I*IT.3)) >ou may only hol one con$erence per name user account at any given time. -or plans entere into on an $rom (6 -ebruary 3))!4 the #oste . -or each con$erence4 at least one name user must set up the con$erence an mustA 8a: 8b: host the con$erence by entering it as a presenterE an act as an organiser o$ the con$erence by using their organiser i enti$ication.ach name user account must be esignate to only one user@employee as the name user 8that is4 name user accounts cannot be share :.OUR CUSTOMER TERMS CONFERENCING SECTION AVAILABLE FEATURES HOSTED BUSINESS HOSTED ENTERPRISE #.7 8A&6 99 ).

3).3)7 The charges $or the Ports bun le 0ith Telstra 5ive *eeting subscription plan options cover your Telstra ?i eo Collaboration service only. (.3)8 The number o$ ports in icate in a particular subscription plan is the ma1imum number o$ concurrent participants that may connect to your Telstra ?i eo Collaboration service. T. (. The terms an con itions 8inclu ing charges: applicable to your "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting are set out above un er "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting o$ this section o$ Our Customer Terms. 6ame users may not combine 0ith other name users or other0ise e1pan a con$erence to allo0 more than the ma1imum allo0e number o$ concurrent participants on any one con$erence.3)6 >ou must have an e1isting "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting in or er to select a Ports bun le 0ith Telstra 5ive *eeting subscription plan.7 8A&6 99 ).rrorA /e$erence source not $oun above:. +6 O- . P(%'& 5$+62*6 <-'0 T*2&'%1 L-. (.3 .* M**'-+/ (4'-(+ (. A participant re$ers to a evice that has been connecte to the Telstra ?i eo Collaboration service 8$or e1ample4 a personal computer or other supporte telecommunications or con$erencing evice:. Separate charges apply to your "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting.3)( The ma1imum number o$ concurrent participants in icate in a particular subscription plan is the ma1imum number o$ concurrent participants per name user account 8inclu ing name users: that may connect to the Telstra ?i eo Collaboration service. The Telstra Con$erencing Section 0as last change on + October 3)(9 .5ST/A CO/PO/ATIO6 5I*IT.( 77.OUR CUSTOMER TERMS CONFERENCING SECTION (. A participant re$ers to a evice that has been connecte to the Telstra ?i eo Collaboration service 8$or e1ample4 a personal computer or other supporte telecommunications or con$erencing evice:. A participant re$ers to a evice that has been connecte to the Telstra ?i eo Collaboration service 8$or e1ample4 a personal computer or other supporte telecommunications or con$erencing evice:. .3)! Ports allo0 you to con uct more than one con$erence at any one time4 as long as the total number o$ concurrent participants o not e1cee the number o$ ports in icate in your chosen subscription plan 8$or an e1ample o$ ho0 this may 0or'4 see clause .3)9 Ports allo0 you to con uct more than one con$erence at any one time4 as long as the total number o$ concurrent participants o not e1cee the number o$ ports in icate in your chosen subscription plan.7 PA<.6: . (. (. T. The $ollo0ing clauses relating to the Ports bun le 0ith Telstra 5ive *eeting option apply to e1isting customers 0ith this service only. -or e1ample4 i$ you have a () port plan4 you may be able to con uct one meeting 0ith () participants or t0o concurrent meetings 0ith $ive participants in each4 or $ive concurrent meetings 0ith t0o participants in each.. The Ports bun le 0ith Telstra 5ive *eeting subscription plan enables you to connect to your Telstra ?i eo Collaboration service 0ith your "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting.ST/ICT. (.3)3 The number o$ ports in icate in a particular subscription plan is the ma1imum number o$ concurrent participants that may connect to your Telstra ?i eo Collaboration service.3)+ "e have 0ith ra0n the Ports bun le 0ith Telstra 5ive *eeting subscription plan $rom sale to ne0 customers.5ST/A U6/. P(%' (4'-(+ (.

3(.ST/ICT.6: . I$ you $ail to noti$y us4 0e may imme iately cancel the Telstra ?i eo Collaboration service.3(7 The .3(6 I$ your Telstra ?i eo Collaboration service is terminate be$ore the e1piry o$ the term set out in your separate agreement 0ith us $or any reason other than $or our breachA 8a: i$ you have selecte the monthly payment option4 0e may charge you an . (. 8b: (.3(3 I$ you have Australian $i1e line services4 0e 0ill bill all charges $or the Telstra ?i eo Collaboration service 8other than call charges: to one o$ your Australian $i1e line services. The applicable call charge rates are set out in other sections o$ Our Customer Terms or in your separate agreement 0ith us. (.3 . T.arly Termination -ee o$ up to .7 8A&6 99 ).2uivalent *onthly Charge e2uals your annual service charge ivi e by t0elve.3(( In a ition to the subscription plan charges4 0e 0ill charge you call charges 0hen you success$ully connect a con$erence participant to your Telstra ?i eo Collaboration service using a net0or' other than the Internet.5ST/A CO/PO/ATIO6 5I*IT.arly Termination -ee o$ up to +)Q o$ your .3(9 Call charges incurre by you using your Telstra ?i eo Collaboration service 0ill be bille to one o$ your Australian $i1e line services4 one or more o$ your Sel$=#oste Phone Con$erencing accounts or one or more o$ your "eb Con$erencing service po0ere by *icroso$t O$$ice 5ive *eeting accounts 8 epen ing on your selecte subscription plan option8s::. E1%23 T*%)-+1'-(+ F** (. (.2uivalent *onthly Charge multiplie by the number o$ une1pire months 8or part months: in the term set out in your application $orm or separate agreement 0ith us.3() The charges payable $or your selecte subscription plan option8s: are set out in your application $orm or separate agreement 0ith us. . (.arly Termination -ee is a genuine pre=estimate o$ the loss that 0e are li'ely to su$$er.5ST/A U6/. I$ you terminate your Telstra ?i eo Collaboration service 0ithin the term set out in your application $orm or separate agreement 0ith us4 you must give us 9) ays 0ritten notice..( 77. -or plans entere on an $rom (6 -ebruary 3))!4 any Australian $i1e line service nominate by you $or billing purposes must be a Telstra Australian $i1e line service. T. >our .3(+ I$ your telephone account that 0e use to charge you is cancelle 4 isconnecte or trans$erre to an alternative carrier4 carriage service provi er4 reseller or rebiller4 then you must noti$y us 0ithin t0o 0or'ing ays an provi e us 0ith etails o$ another billing account. The Telstra Con$erencing Section 0as last change on + October 3)(9 .)Q o$ your monthly service charge multiplie by the number o$ une1pire months 8or part months: in the term set out in your application $orm or separate agreement 0ith usE or i$ you have selecte the annual payment option4 0e may charge you an .7 PA<. "e 0ill terminate your service on the provisioning ay 80hich is the ay o$ the month that your service 0as $irst provisione to you as noti$ie by us: $ollo0ing the e1piry o$ the 9)= ay notice perio . +7 O- . (.OUR CUSTOMER TERMS CONFERENCING SECTION C01%/*& (. -or e1ample4 calling a vi eo enable mobile phone 0ill incur a per minute call charge. -or plans entere on an $rom (6 -ebruary 3))!4 any Australian $i1e line service nominate by you $or billing purposes must be a Telstra Australian $i1e line service.

I$ at the initial $our hour point there is only one participant in the online con$erence4 the con$erence 0ill automatically isconnect a$ter 9) minutes 0ithout prompting the meeting $or an e1tension.OUR CUSTOMER TERMS CONFERENCING SECTION S*%.astern Stan ar time:E an ensure that sche ule outages o not e1cee () hours per 2uarter in total. Service availability 0ill be measure as the total time in a calen ar month 8less sche ule outages: uring 0hich the service is up an available $or use by any customer o$ the service.. T1%/*' %*&4(+&* 1+6 %*&'(%1'-(+ '-)*& (.3(8 On an $rom (6 -ebruary 3))!4 each online con$erence 0ill have a stan ar uration time o$ $our hours $rom 0hen the $irst participant Foins the online con$erence4 unless other0ise terminate by the host.33. The service 0ill be consi ere available even i$ it one or more $aults are present as long as those $aults o not cause a complete $ailure o$ the service.3 .* A. (. (.33) I$ a sche ule outage is re2uire 4 0e 0ill use reasonable en eavours toA 8a: 8b: 8c: provi e you at least +8 hours notice via e=mailE ensure that sche ule outages are bet0een the hours o$ 7pm an 7am 8.337 I$ the i enti$ie $ault causes only a minor impact on the e$$iciency or per$ormance o$ your Telstra ?i eo Collaboration service4 0e aim to recti$y the $ault 0ithin $ive business ays o$ you telling us about the $ault.5ST/A CO/PO/ATIO6 5I*IT.6: .( 77. "e 0ill not be responsible $or service per$ormance problems or lac' o$ availability cause by issues associate 0ith the public Internet. +8 O- .1-215-2-'3 (.astern Stan ar time:. (.7 PA<. The Telstra Con$erencing Section 0as last change on + October 3)(9 .33( Access to the Telstra ?i eo Collaboration service is via the public Internet.ST/ICT. (. (.7 8A&6 99 ).-. A temporary repair that lets T.336 I$ a $ault is i enti$ie 4 0e aim to restore your Telstra ?i eo Collaboration service to $ull 0or'ing or er 0ithin (3 hours o$ you telling us about the $ault 8e1clu ing time outsi e the help es' coverage perio :.333 "e o not guarantee that the Telstra ?i eo Collaboration service 0ill be $ault=$ree.33+ The target response an restoration times set out belo0 only apply to $aults 0ith the Telstra ?i eo Collaboration service 0e provi e you.3(! "e 0ill try to ensure4 but o not guarantee4 that the Telstra ?i eo Collaboration service 0ill be available !!. (.5ST/A U6/.339 "e 0ill provi e you 0ith help es' support $or the Telstra ?i eo Collaboration service *on ay to -ri ay $rom 8am to 6pm 8. I$ there is a $ault in your Telstra ?i eo Collaboration service 0e aim to respon to you 0ithin t0o hours o$ you telling us about the $ault 8e1clu ing time outsi e the help es' coverage perio :. (. T.338 "e may per$orm a temporary repair to enable you to use your Telstra ?i eo Collaboration service be$ore 0e $ully recti$y the i enti$ie $ault. .7)Q o$ the time in each calen ar month 8e1clu ing sche ule outages:. I$ an e1tension is not accepte the meeting 0ill automatically isconnect. F1$2'& (. (. A$ter $our hours the meeting 0ill be prompte $or perio ic e1tensions 8in bloc's o$ 9) minutes:. >ou 0ill receive a response $rom us 0hen the $ault has been i enti$ie .

(. -+'*22*.. 4*%&(+12 -+7(%)1'-(+ means in$ormation or an opinion 8inclu ing in$ormation or an opinion $orming part o$ a atabase:4 0hether true or not4 an 0hether recor e in a material $orm or not4 about an in ivi ual 0hose i entity is apparent4 or can reasonably be ascertaine 4 $rom the in$ormation or opinion.5ST/A CO/PO/ATIO6 5I*IT.ST/ICT. 5$&-+*&& 613 means any ay other than a Satur ay4 Sun ay or recognise public holi ay in the state or territory that the applicable service is provi e to you.1'-(+ 6*'1-2& means the U/54 pass0or an any call=in numbers4 account numbers an personal i enti$ication numbers 8PI6s: provi e by us to you an all other U/5s 0hether or not those U/5s are pass0or protecte . I$ such cases arise4 0e may not meet the above targets $or restoring a particular customerGs Telstra ?i eo Collaboration service. SPECIAL MEANINGS (.6: .( 77.OUR CUSTOMER TERMS CONFERENCING SECTION you use your Telstra ?i eo Collaboration service 0ill be treate as a restoration $or the purposes o$ satis$ying our service restoration obligations.'$12 4%(4*%'3 %-/0'& means all current an $uture registere an unregistere rights in respect o$ copyright4 esigns4 circuit layouts4 tra emar's4 tra e secrets4 'no0=ho04 con$i ential in$ormation4 patents4 invention an iscoveries an all other intellectual property as e$ine in article 3 o$ the convention establishing the "orl Intellectual Property Organisation (!67.7 8A&6 99 ).33! "e give priority to recti$ying maFor $ault outages a$$ecting a number o$ customers. +! O- .))am an .. (. .3 .7 PA<. The Telstra Con$erencing Section 0as last change on + October 3)(9 . 5%1+6-+/ means your tra emar's4 esign an colours an any other material provi e by you to us $or isplay on a 0ebsite.39( >ou are responsible $or the use o$ the Telstra ?i eo Collaboration service by you4 your users4 your employees an any person accessing the Telstra ?i eo Collaboration service using your pass0or or access 'ey or by your invitation.393 The $ollo0ing 0or s have the $ollo0ing special meaningsA 1$'0*+'-.39) "e may charge you4 an you agree to pay4 our reasonable costs incurre in i enti$ying4 e1amining an recti$ying any o$ the $ollo0ing $aultsA 8a: 8b: $aults resulting $rom inter$erence cause by you or any person accessing the Telstra ?i eo Collaboration service using your pass0or or access 'ey or by your invitationE $aults cause by your negligence or the negligence o$ any person accessing the Telstra ?i eo Collaboration service using your pass0or or access 'ey or by your invitationE an $aults ue to 0il$ul amage to any o$ your Telstra ?i eo Collaboration services by you or any person accessing the Telstra ?i eo Collaboration service using your pass0or or access 'ey or by your invitation.5ST/A U6/. 8c: Y($% %*&4(+&-5-2-'3 7(% $&* (. T. )*'%(4(2-'1+ 1%*1 means any areaA T.))pm each business ay. 5$&-+*&& 0($%& means bet0een the hours o$ 8.

The Telstra Con$erencing Section 0as last change on + October 3)(9 .OUR CUSTOMER TERMS CONFERENCING SECTION 8a: 8b: 0ithin .ST/ICT.1hibition "oolloongabba "aymouth "ellington 7ea'in 7ar0in #obart The a itional nominate metropolitan e1changes areA ADDITIONAL NOMINATED METROPOLITAN E CHANGES S36+*3 Avoca &each4 &er'shire Par'4 &ringelly4 Campbellto0n4 Campbellto0n South4 Canoelan s4 Cattai4 Cranebroo'4 .6: .3 .7 PA<.) 'ilometres o$ a metropolitan point o$ presence set out in the table belo0E or 0ithin the e1change service area o$ an a the table belo0.7 8A&6 99 ).beneRer4 <os$or 4 <un erman4 #elensburgh4 Uariong4 Uincumber4 5lan ilo4 5u enham4 *araylya4 *aroota South4 *enangle4 *ount "hite4 6arellan4 Orchar #ills4 Patonga &each4 Penrith4 Pitt To0n4 Saratoga4 South "in sor4 Spencer4 St #elens Par'4 "agsta$$ Point4 "ilber$orce4 "in sor4 "oy "oy &acchus *arsh4 &a1ter4 &eacons$iel Upper4 &olin a4 Cly e4 Coc'atoo4 Cranbourne4 Cranbourne 6orth4 7arra0eit <uim4 7evon *ea o0s4 7i1ons Cree'4 . . itional nominate metropolitan e1change in The metropolitan points o$ presence areA METROPOLITAN POINTS OF PRESENCE LOCATION E CHANGE Sy ney *elbourne &risbane A elai e Perth Canberra 7ar0in #obart Pitt . T.) O- .( 77.5ST/A CO/PO/ATIO6 5I*IT. .5ST/A U6/.meral 4 <isborne4 <ruyere4 Uingla'e4 Uingla'e "est4 5ittle /iver4 *ornington4 O$$icer4 Par0an4 Pearce ale4 Portarlington4 /i ells Cree'4 Somerville4 St 5eonar s4 "allan4 "an in4 "oori >alloc'4 >ellingbo Al inga4 &ull Cree'4 Callington4 <a0ler4 <a0ler /iver4 #arrogate4 #artley4 #ope -orest4 5yn och4 *ount Compass4 *ount Pleasant4 Pages -lat4 /eeves Plains4 /ose ale4 /ose0orthy4 Sellic's4 Strathalbyn4 Tooperang4 T0o "ells4 "illiamsto0n4 "illunga4 >un i M*25($%+* A6*21-6* T..

T. .5ST/A U6/.7 8A&6 99 ). .5ST/A CO/PO/ATIO6 5I*IT. The Telstra Con$erencing Section 0as last change on + October 3)(9 . itional nominate regional e1change in the T..OUR CUSTOMER TERMS CONFERENCING SECTION ADDITIONAL NOMINATED METROPOLITAN E CHANGES B%-&51+* Ormeau4 5ogan ?illage4 &orallon4 Dimboomba4 7un0ich4 "ol$$ ene4 -ernvale4 7ayboro4 Amberley4 Purga4 "alloon4 &eachmere4 "oongoolba4 <lamorgan ?ale4 *oray$iel 4 Uooringal4 Amity Point4 Upper Caboolture4 Ocean ?ie04 *arburg4 Tamborine ?illage4 5o0oo 4 Caboolture4 Pea' Crossing4 6ingi4 /ose0oo 4 &ribie Islan 4 ?eres ale4 *ut apilly4 *in en4 Toorbul4 &an'sia &each4 Point 5oo'out Uriarra -orest4 "amboin4 &urra Cree'4 #os'insto0n4 "illiams ale4 <earys <ap4 The *ullion4 &ungen ore4 &rin abella4 Top 6aas4 <un aroo4 *urrumbateman4 *ichelago4 Captains -lat4 "ee Dasper4 <reen$iel -arm4 Cavan4 <oo hope Din alee4 5o0er Chittering4 *uchea4 Serpentine &erry Springs4 #o0ar Springs4 6oonamah 6ubeena4 Uoonya4 7unalley4 "oo s ale4 &uc'lan 4 Colebroo'4 Uempton4 *oogara4 <retna4 *i leton4 South &runy4 Cygnet4 <eeveston4 <ar en Islan Cree'4 <len evie C1+5*%%1 P*%'0 D1%<-+ H(51%' 4*%&(+12 -+7(%)1'-(+ means in$ormation or an opinion 8inclu ing in$ormation or an opinion $orming part o$ a atabase:4 0hether true or not4 an 0hether recor e in a material $orm or not4 about an in ivi ual 0hose i entity is apparent4 or can reasonably be ascertaine 4 $rom the in$ormation or opinion.6: .( O- .3 . %*/-(+12 1%*1 means any to0nA 8c: 8 : outsi e o$ the metropolitan area 0ith a population o$ ()4))) or moreE or 0ithin the e1change service area o$ an a table belo0.ST/ICT.( 77.7 PA<.

3 .7 PA<.lmhurst4 . .i svol 4 .7 8A&6 99 ). ..s'4 <ayn ah4 #erberton4 #ughen en4 Ingle0oo 4 InFune4 Dulia Cree'4 Uingaroy4 *i lemount4 *iles4 *illmerran4 *itchell4 *ossman4 *urgon4 6anango4 Palm Islan 4 /ichmon 4 St <eorge4 Stanthorpe4 Surat4 Tara4 Te1as4 "allumbilla4 "eipa4 "inton4 "oorabin a4 >arrabah &eacons$iel 4 &oat #arbour4 &oth0ell4 &ri port4 Campbell To0n4 Cressy4 Currie4 7eloraine4 7over4 .1eter4 -orth4 <eorge To0n4 #agley4 5atrobe4 5ily ale4 5ong$or 4 Oatlan s4 Ouse4 Penguin4 Perth4 Mueensto0n4 /osebery4 She$$iel 4 Smithton4 South &runy4 Spreyton4 St #elens4 St *arys4 S0ansea4 Triabunna4 "esley ?ale4 "estbury4 "hitemar'4 >olla B%-&51+* H(51%' T. The Telstra Con$erencing Section 0as last change on + October 3)(9 .6: .van ale4 .lmore4 <oro'e4 #a on4 #alls gap4 #arro04 #eathcote4 #opetoun4 Deparit4 Uaniva4 Uerang4 Uyabram4 Uyneton4 5a'e &olac4 5ance$iel 4 5oc'ington4 *al on4 *aryborough4 *ere ith4 *inyip4 *ount *ace on4 *urrayville4 *urtoa4 6atimu'4 6e0stea 4 6hill4 Ouyen4 Patche0olloc'4 Pyrami hill4 /ainbo04 /obinvale4 /ochester4 /omsey4 /upanyup4 Sea la'e4 S'ipton4 St Arnau 4 Stanhope4 Sta0ell4 Tongala4 Trentham4 Un erbool4 "arrac'nabeal4 "e erburn4 "illaura4 "oo en 4 "oomelang4 "ycheproo$ Alpha4 Augathella4 &abin a4 &amaga4 &arcal ine4 &iggen en4 &lac'all4 &lac'0ater4 Camoo0eal4 Car 0ell4 Chinchilla4 Clermont4 Cloncurry4 Cunnamulla4 7irranban i4 7ooma gee4 7ysart4 .ST/ICT.3 O- .( 77.5ST/A CO/PO/ATIO6 5I*IT. T.OUR CUSTOMER TERMS CONFERENCING SECTION ADDITIONAL NOMINATED REGIONAL E CHANGES M*25($%+* Ararat4 Avoca4 &allan4 &eau$ort4 &eulah4 &irchip4 &oort4 Castlemaine4 Charlton4 Clunes4 Cohuna4 Cres0ic'4 7ayles$or 4 7imboola4 7ingee4 7onal 4 7unolly4 .5ST/A U6/. enhope4 .