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SmALL And mIdSIzE COmPAnIES TELL THEIR STORIES

THE SAP SUCCESS FILES:

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All customer facts, figures, and results contained in this book are excerpts from individual customer stories that were published by SAP or independent IT research firms and approved by the customers prior to publication. Please refer to the “Sources” section at the end of the book for a complete listing of all sources. 

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Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Customer Successes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1–199 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 00–499 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 500–999 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 

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optimizing growth
Today’s ultracompetitive business landscape is forcing small and midsize enterprises (SMEs) to constantly reevaluate their strategies and adjust their business for the threats and opportunities that come with globalization and local market forces . Nimble entrants, larger competitors, powerful customers, and uncharted markets characterize the new operating environment . To succeed, it is crucial for SMEs to maintain the competitive edge that they have traditionally had over larger rivals – the ability to quickly execute on changes in strategy while sustaining innovation and strengthening customer relation­ ships . However, these are the same powerful characteristics that SMEs fear will most likely erode as they grow . Managing expansion across customers, products, and geographies while staying nimble and responsive is difficult . Today, however, SMEs have access to and are adopting infor­ mation technology that earlier generations lacked . Information systems are critical to their ability to grow market share and retain the flexibility needed for competitive advantage . International expansion is also impacting SME companies in every region . Movements in trade and entry points into new markets are opening up a whole new world to SMEs, and technology will give them the leverage to exploit these opportunities . Through tech­ nology, SMEs can compete with larger players on a more level playing field . They can also participate in extended supply chains more effectively .
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Most of the SMEs featured in this book implemented SAP® software or SAP partner solutions because their legacy information systems could not adapt or scale to support their current or future growth strategies and business requirements . SAP’s strategy of delivering an open, flexible, and easy­to­implement technology platform helps SMEs compete against larger rivals and retain the competitive edge afforded by speed and adaptability . We know you will be inspired, as we are, by how these SMEs from all over the world face their challenges and pursue their goals .

Sincerely,

Léo Apotheker President, Customer Solutions and Operations, Member of the Executive Board, SAP AG

Léo Apotheker

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sAp solutions for smAll And midsize enterprises
If you are leading a small or midsize enterprise, you know how critical and challenging it is to manage your operations efficiently and cost­effectively, to increase competitive­ ness and achieve your profitable growth aspirations . To help you succeed in today’s business, SAP and hundreds of our partners have developed a family of highly specialized applications and service offerings, designed specifically to support your strategy in each growth phase of your business:

With qualified mySAP™ All-in-One partner solutions for specific industry verticals, small and midsize enterprises (SMEs) gain the power of the world’s most successful business suite and best industry solutions – right out of the box . There’s no need to piece together hard­to­integrate solutions or customize rigid applications . You can automate critical business processes quickly with these prepackaged and affordable solutions that are developed, offered, implemented, and supported by SAP partners and tailored to your unique businesses needs . Businesses large and small have discovered that mySAP Business Suite applications are the world’s most comprehensive family of adaptive business applications, providing best­of­breed functionality built for complete integration and offering unparalleled industry­specific functionality, unlimited scalability, and easy collaboration with all your customers, suppliers, and business partners .

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Used by more than 10,000 customers today, the SAP Business One application is an integrated, affordable business management solution designed specifically for small businesses . It gives business owners a single system that automates their critical operations, including sales, finance, purchasing, inventory, and manufactur­ ing and offers an accurate, up­to­the­minute picture of their business .

Today, more than two­thirds of our 37,000 customers are SMEs . We hope you enjoy reading about how this small sample of customers from all over the world realized significant benefits by using SAP software and SAP partner solutions . We are excited and privileged to be a part of their continued growth and success .

Hans­Peter Klaey President, Global Small and Midsize Enterprise, SAP AG

Sincerely,

Hans­Peter Klaey
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sAp is for greAt CompAnies. not Just greAt Big CompAnies.

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Number of Employees 11–199 – 199 00 – 499 00–499 500 – 999 500–999 1000 – 500

Customer suCCesses

11

12

Professional Services – Real Estate Development

mysAp™ erp simplifies real estate Administration at Bgw

In 2002 Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW) found itself facing adverse conditions in the German real estate industry . The troubled German economy caused profit margins and real estate prices to decline, forcing BGW to find new ways to streamline its operating processes, improve customer service, and cut administration costs . Its custom­developed legacy application no longer met these challenges; nor did it support new IT requirements . BGW selected a new application platform based on the mySAP™ ERP application, including the SAP® Real Estate Management application . The company manages about 13,000 apartments and generates approximately €53 million in revenue .

1

1–199 13 00–499 500–999

Name

maximizing Value
• €247,000 increase in annual revenue due to accelerated modernization
and remake cycles in vacant apartments

• Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW) • Germany

Location Industry

• €76,000 in annual savings due to automation with the repair order
management portal

• Professional services – real estate development • 15

• €20,000 reduction in annual printing and postage costs • €17,000 in annual savings due to bulk mailing process efficiencies • €14,000 in annual savings due to improved coordination between accounting,
project planning, and execution support and optimization repair portal

Employees Web Site

• www.bgw-bielefeld.de
Solutions and Services

• €26,000 in benefits from improved reporting and efficiencies in system • More customer satisfaction and faster invoice settlement due to the craftsman • Expedited matching of vacancies to prospective tenants through better search
functionality and information availability

• mySAP™ ERP application • SAP® Real Estate Management application • 8 months

Implementation Time Implementation Partner

• Promos Consult

• More efficient business planning due to a single source of data

1

14

Logistics Service Providers – Travel and Transportation

Chordus improves market position and scales for growth with Qualified mysAp™ All-in-one partner solution

Chordus Inc . – based in Pelham, Alabama – manages the supply chain between manufac­ turers and dealers of large, durable goods . To scale for growth, Chordus improved the distribution processes in its Office Furniture USA (OF/USA) division . OF/USA established a network of franchise dealers, manufacturers, and distribution centers; implemented cross­docking with 1­day turnaround and related documentation processes; and established captive truck transportation operations . A qualified mySAP™ All­in­One partner solution enables the company to improve the routing of its trucks to ensure on­time performance and maximizes the net profit per available capacity .

1 14

1–199 15 00–499 500–999

Name

maximizing Value
• Increased share of target U .S . office furniture market by 17 .9% • Improved on­time delivery by 9 .2%, to 83%, while maintaining commitment of
delivery in 7 days and holding no inventory

• Chordus Inc. • United States • Logistics service providers – travel and transportation • 150

Location Industry

• Lowered order­taking cycle time from an average of 6 hours to 20 minutes • Reduced staff levels by 9 .2%, saving US$706,000 annually • Lowered the damage rate for delivered goods by 16%, to 0 .42% • Improved days receivables outstanding by 9 .8%, to 37 days • Increased system uptime performance from 95% to 99 .5% • Positioned Chordus for diversification and growth

Employees Web Site

• www.chordus.net
Solution and Services

• Qualified mySAP™ All-in-One partner solution • 7 months

Implementation Time Implementation Partner

• IDS Scheer SME

15

16

High Tech – OEM Test and Instrument Equipment

dAtAsensor gets lean with a Qualified mysAp™ All-in-one partner solution

DATASENSOR SpA required an enterprise resource planning (ERP) system with integrated financial and supply chain management support for its lean manufacturing initiative and management­by­objectives approach . DATASENSOR chose the qualified mySAP™ All­in­One partner solution myJOB from Italian SAP partner Elsag Domino . DATASENSOR, established on the international market for more than 30 years, is a lead­ ing company for research, development, production, and sales of photoelectric sensors and associated devices for industrial automation . The company is based in Bologna, Italy, with revenues of €27 million and 180 employees . DATASENSOR ranks 5th in Europe for photoelectric sensors and is the world leader for M18 tubular sensors .

18 16

1–199 17 00–499 500–999

Name

maximizing Value
• €1 .5 million saved in one­off working capital investments over 4 years • €1 .6 million saved in annual expenses (for example, material costs) • 96% on­time delivery rate or better • 24­hour delivery lead times (shortened from 15 days) for Class A items,
which account for 78% of revenue

• DATASENSOR SpA • Italy

Location Industry

• High tech – OEM test and instrument equipment • 180

Employees Web Site

• 25% reduction in inventory, from 24% of turnover to 18% of turnover • 46% reduction in finished goods stock • 20% reduction in work in progress • 12 .5% reduction in raw materials stock

• www.datasensor.com
Solution and Services

• Qualified mySAP™ All-in-One partner solution • 8 months

Implementation Time Implementation Partner

• Elsag Domino

17 19

18

Logistics Service Provider – Retail Distribution

ditan rolls out Qualified mysAp™ All-in-one partner solution in 3 months and Achieves rapid roi

Ditan Corporation provides direct­to­store distribution of time­sensitive products, typically those with a short life cycle and highly volatile demand, such as video games, DVD movies, music, toys, and books . Ditan implemented GEMS mService, a qualified mySAP™ All­in­One partner solution, in only 3 months, using the SAP® Best Practices for Logistics Service Providers offering and preconfigured solution components . At Ditan, the solution enables a rapid­replenishment supply chain that speeds deliveries, reduces inventories, cuts transportation costs, and improves customer service . 

0 18

1–199 19 00–499 500–999

Name

• Ditan Corporation • United States • Logistics service provider – retail distribution • 157

maximizing Value
• ROI of over 50% per year was realized and 18­month payback period
was achieved .

Location Industry

• Transaction volume increased by 950% (to 120 million units) . • Orders grew by over 900%, to 7 million during the last fiscal year . • Costs for temporary labor are down 23% over 3 years . • Total cost of per­unit fulfillment has dropped by nearly 50% . • Voluntary compliance with Sarbanes­Oxley Act and support for SAS 70
compliance was put in place .

Employees Web Site

• www.ditan.com • Qualified mySAP™ All-in-One partner solution: GEMS mService • SAP® Best Practices for Logistics Service Providers offering • SAP NetWeaver® Portal component •  months

Solutions and Services

• Same­day customer response, replenishment, and fulfillment have been
achieved – resulting in increased competitive differentiation .

• Costs to customers are reduced while profit margins are maintained . • A more innovative and agile corporate culture has been created .

Implementation Time Implementation Partner

• Global Enterprise Management Solution Inc. (GEMS)

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High Tech – Manufacturing

mysAp™ Business suite supports global expansion and eases regulatory Compliance at evergreen solar

Like many small and midsize enterprises, Evergreen Solar Inc . of Marlboro, Massachusetts, needed to expand but found its growth hindered by the very systems it relied on to establish its business . A rapid implementation of the mySAP™ Business Suite family of business applications built upon the SAP® Best Practices for High Tech offering enabled the company to overcome these barriers . Evergreen Solar is a leading developer and manufacturer of photovoltaic modules – the engines of solar electric systems – used in remote power and emerging grid­connected markets . 

0

1–199 21 00–499 500–999

Name

maximizing Value
• Cut month­end closing cycle by 50% • Gained needed visibility into global financial, production, and inventory data • Attained functionality to accurately track and maintain inventory • Substantially reduced customer complaints • Found efficient way to facilitate compliance with the Sarbanes­Oxley Act • Eliminated time­consuming manual processes

• Evergreen Solar Inc. • United States • High tech – manufacturing • 100

Location Industry

Employees Web Site

• www.evergreensolar.com
Solution and Services

• mySAP™ Business Suite applications •  months

Implementation Time Implementation Partner

• Genesis Corporate Solutions LLC 

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22

Professional Services – Business Services

small professional services provider gems reaps Big dividends from sAp® software
Using various tools such as QuickBooks and Microsoft Excel to run the company, Global Enterprise Management Solutions Inc . (GEMS) was challenged to bill its customers, pay its resources, report on information, and grow its business . GEMS implemented an integrated set of SAP® software from the SAP for Professional Services set of solutions that provides an end­to­end solution and complete visibility into the workings of the company . GEMS is a professional services provider that resells and implements software primarily from its headquarters in Dallas, Texas . 

1–199 23 00–499 500–999

Name

maximizing Value
• Achieved ROI in 1 year • Enabled company to grow from 50 to 125 employees, while reducing
back­office staff by 25%

• Global Enterprise Management Solutions Inc. (GEMS) • United States • Professional services – business services • 15

Location Industry

• Provided greater visibility into all aspects of projects • Increased back­office staff productivity • Enabled tight integration of processes and people throughout the company
and among partners and customers

Employees Web Site

• www.gemsconsult.com
Solutions and Services

• mySAP™ Customer Relationship Management application • mySAP ERP application • SAP® Collaborative Project Management application •  months or less for each application

Implementation Time 

24

Retail – Wholesale Faucets and Accessories

easy integration of Core sAp® software at itd makes south Africa’s first fully Automated warehouse a success

In 2005 International Tap Distributors (ITD), Johannesburg, South Africa – a wholesale faucets and accessories distribution subsidiary of Italtile Limited – realized that a manually operated warehouse was constraining its growth . While business was booming, the company found it difficult to receive and distribute imported and local stock quickly enough to capitalize on market demand . Already adept at running vendor­managed inventory processes, ITD went in search of a fully automated warehouse solution that would link to its core SAP® software and help ITD execute its warehouse management activities to drive revenues . After exploring its options, ITD selected SyStore software from System Logistics in Italy and called on its SAP services partner, OneArch Consulting (Pty) Ltd, to create an interface between the SyStore and SAP software . 

4

1–199 25 00–499 500–999

Name

maximizing Value
• 50% increase in inventory turnover to R12 million (approximately €1 .28 million)
in the first month after go­live, without increasing staff levels

• International Tap Distributors • South Africa • Retail – wholesale faucets and accessories • 0

Location Industry

• A new record of 120,000 pieces picked in the first month after go­live • Rapid, measurable ROI and low total cost of ownership

Employees Web Site

• www.itdtaps.co.za
Solution and Services

• SAP® R/® software (functionality now found in the mySAP™ ERP application) •  months

Implementation Time Implementation Partner

• OneArch Consulting (Pty) Ltd 

5 9

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Automotive – Automotive Sales

sAp® software helps padovastar standardize systems and processes to Accelerate growth and profitability

After operating for many years under tight governmental constraints, PadovaStar S .p .A ., a successful, midsize automotive dealer based in Padua, Italy, wanted to take advantage of the European Commission’s block exemption regulations to expand its business by taking on multiple brands and addressing a wider geographical market . In order to successfully incorporate additional automotive brands and support customers with a full complement of after­sales services, PadovaStar deployed SAP® software from the SAP for Automotive solution portfolio . The set of solutions enabled the dealership to standardize systems, processes, and operations, as well as add new automotive brands under a unified IT landscape . Since its founding in 1988, PadovaStar has steadily grown revenues to €80 million in 2006, selling 3,000 new and used vehicles each year . 

1–199 27 00–499 500–999

Name

maximizing Value
• Reduced IT running costs by 30% • Implemented common processes and workflow across multiple brands and all
functions

• PadovaStar S.p.A. • Italy

Location Industry

• Automotive – automotive sales • 100

Employees Web Site

• Restructured processes and added new brands without increasing headcount • Increased productivity • Steadied operational costs

• www.padovastar.it
Solutions and Services

• SAP for Automotive solution portfolio • SAP NetWeaver® platform • 1 months

Implementation Time Implementation Partners

• Computer Sciences Corporation (CSC) • ELSAG Domino S.p.A. • Multiconsult 

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Industrial Machinery and Components – Elevators

mysAp™ Business suite lifts schumacher elevator to new heights

Schumacher Elevator Company, a 4th­generation family­owned business based in Denver, Iowa, needed to improve customer service by reducing project lead times . It needed to control its operations more efficiently, and it also required an infrastructure for Web­ enabling critical aspects of its business, including online order status and account information for its customers . Schumacher Elevator compared 4 different solutions and based on several factors, including SAP’s corporate commitment to small and midsize enterprises, selected mySAP™ Business Suite applications to standardize its processes on a single platform . Schumacher Elevator, in business now for 70 years, provides full­scale manufacturing and servicing of a complete line of sophisticated passenger and freight elevator systems and components .

1–199 29 00–499 500–999

Name

maximizing Value
• Achieved ROI in less than 24 months • Improved revenue by 89% over 6 years • Reduced time to close the books by 25 days • Reduced product lead times by 25%, sharpening competitive edge • Increased sales closings by 15% • Reduced raw materials costs by 30% due to improved inventory accuracy • Enhanced customer service with real­time project status • Improved tracking of entire customer­project life cycle • Customized orders more precisely using the SAP® variant configurator

• Schumacher Elevator Company • United States • Industrial machinery and components – elevators • 165

Location Industry

Employees Web Site

• www.schumacherelevator.com
Solution and Services

• mySAP™ Business Suite applications • 8 months

Implementation Time Implementation Partners

• SAP® Consulting • itelligence Inc.

30

Engineering, Construction, and Operations – Ship Building and Repair

sAp® Best practices Baseline package puts sdK on the fast track to solving Critical Business Challenges

How does a small business with only 10 staff members get the world­class software it needs? Slovenská Dunajská Konštrukčná a .s . (SDK), based in Komarno, Slovakia, cut 50% of the cost of purchasing and implementing SAP® software by using the SAP Best Practices Baseline Package offering, tailored for Slovakia . SDK provides administrative, financial, brokerage, and vessel renovation services to ship operators and their agents . SAP Best Practices Baseline Package provides the organization with predefined business solutions containing all the functionality needed to run a small business . Using SAP Best Practices Baseline Package, SDK has streamlined its business with automated, end­to­end integrated business processes for financial, purchasing, and sales management . The software also complies with Slovak legal requirements for corporate financial management and statutory reporting . 

0

1–199 31 00–499 500–999

Name

maximizing Value
• SDK is on track to gain ROI within 12 months . • SAP Best Practices Baseline Package costs 50% less than the full
mySAP™ ERP application .

• Slovenská Dunajská Konštrukčná a.s. • Slovakia

Location Industry

• Engineering, construction, and operations – ship building and repair • 10

• Automation improves staff productivity and reduces process cycle times . • Integrated reporting functionality improves performance tracking . • Scalability enables SDK to roll out solutions to subsidiary companies .

Employees Solution and Services

• SAP® Best Practices Baseline Package offering • 4 months

Implementation Time Implementation Partners

• INFORMA a.s. • SAP Consulting 

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32

Consumer Products – Candles

the sky’s the limit at soy Basics with mysAp™ Business suite Applications

A few years back, when Soy Basics had 6 people and US$2 million in revenue the mySAP™ Business Suite applications might have seemed like overkill . But the young New Hampton, Iowa–based manufacturer of soy wax candles knew it was poised for explosive growth and needed a solution for realizing the market’s full potential . Soy Basics was right on target about the market’s growth and also about the ability of the SAP® software to manage that growth . In its first 4 years with mySAP Business Suite, the firm grew into a US$12 million operation, and there is no end in sight . Soy Basics, the only manufacturer of 100% stabilized soy wax candles, has revolutionized the soy candle industry and takes pride in making top­quality, homegrown products that make a difference in people’s lives .

4

1–199 33 00–499 500–999

Name

maximizing Value
• Provided support for growth – so far, from US$2 million to US$12 million
in 4 years

• Soy Basics • United States • Consumer products – candles • 50

Location Industry

• Enabled company to double shipping capacity without raising headcount • Automated the entire sales­to­shipment cycle, increasing efficiency of staff • Enabled company to keep inventories low and delivery times short

Employees Web Site

• www.soybasics.com
Solutions and Services

• mySAP™ Business Suite applications • Qualified mySAP All-in-One partner solutions •  months • et alia

Implementation Time Implementation Partner

34

Automotive – Procurement Services

supplyon Achieves 88% roi with its investment in sAp netweaver®

With the SAP NetWeaver® platform, SupplyOn AG guarantees fast, economical processing of business transactions between automotive purchasing companies and suppliers . SupplyOn used the open, flexible SAP NetWeaver technology to create a consolidated IT infrastructure that connects existing applications and easily integrates new applications, ensuring the extension capability of the marketplace and the company’s expansion . SupplyOn provides a central procurement marketplace on the Internet, optimizing the automotive industry’s procurement processes . Founded in 2000 by large automotive suppliers – including Bosch, Siemens VDO, ZF Friedrichshafen, INA, and Continental – in collaboration with SAP, SupplyOn, of Hallbergmoos, Germany, now has approximately 9,000 customers in more than 70 countries .

1–199 35 00–499 500–999

Name

maximizing Value
• 88% ROI expected over 5 years • 8% reduction in total cost of ownership expected in 5 years and around 17%
in 10 years

• SupplyOn AG • Germany

Location Industry

• Automotive – procurement services • 65

• 17% decrease in internal contract­processing workload improved sales
administration efficiency

Employees Web Site

• 20% reduction in workload for formal contract adjustments (for example,
address changes) improved customer management

• www.supplyon.com
Solution and Services Implementation Time

• SAP NetWeaver® platform • 9 months

Implementation Partners

• SAP® Consulting • Seeburger AG

45

36

High Tech – Telecom, Network, and Broadcast Equipment Distributor

tallard to realize 144% irr on its mysAp™ Crm investment

Tallard Technologies Inc . had been using customer relationship management (CRM) technology from another vendor for the past few years but the system did not align with the company’s new customer­focused sales model . After reviewing several CRM solutions, Tallard decided to replace its existing system with the mySAP™ Customer Relationship Management application . With its implementation, Tallard’s sales force and channel partners will have access to a centralized repository of customer information and a view of the complete relationship . Miami, Florida–based Tallard is a leader in the value­added sale and distribution of infrastructure solutions, convergence solutions, and integration and services to independent business partners throughout Latin America and the Caribbean .

6

1–199 37 00–499 500–999

Name

maximizing Value
• Projected internal rate of return of 144% through 2006 • US$351,000 in total cost savings and revenue enhancements projected
through 2006

• Tallard Technologies Inc. • United States • High tech – telecom, network, and broadcast equipment distributor • 100

Location Industry

• US$268,000 boost in revenue contribution from better opportunity management
expected in the first year and more than US$800,000 over the next 2 years expected in the first year

Employees Web Site

• US$20,000 increase in revenue contribution from clearer visibility into inventory • Improved lead and opportunity management • Better coordination of inventory management processes • Improved visibility into entire sales cycle from beginning to end • Improved lead generation and assignment with channel partners • Improved channel partner productivity • Improved metrics to measure solution sales model effectiveness

• www.tallard.com
Solutions and Services

• mySAP™ Customer Relationship Management application • SAP® Mobile Sales packaged solution • SAP Interaction Center application • SAP Service Select for SAP Interaction Center package

47

38

48

39

Number of Employees 11–199 – 199 00 – 499 200–499 500 – 999 500–999 1000 – 500

Customer suCCesses

40

Aerospace and Defense – Logistics Provider

Api fuels expansion with Qualified mysAp™ All-in-one partner solution

Aerospace logistics providers are under great pressure to manage their supply chains effectively . If their services are less than optimal, it could mean an aircraft on the ground, a lapse that can cost the operator thousands of dollars a day . To ensure delivery of top­ quality service to its customers, Aerospace Products International Inc . (API) developed a proprietary software system that supported its activities very well . But over the years, API’s legacy system couldn’t keep pace with its growth and diversification . The company needed to respond to international demand for its services and needed software with built­in supply chain processes and industry best practices that could be accessed around the world to support global expansion . API determined that the qualified mySAP™ All­in­One partner solution – itelligence it .wholesale – was a perfect fit for its midsize enterprise . API, based in Memphis, Tennessee, distributes nearly 200,000 parts from over 150 manu­ facturers to many of the world’s leading manufacturers; aircraft operators; and maintenance, repair, and overhaul providers .

50 40

1–199 41 200–499 500–999

Name

maximizing Value
• 20% productivity in operations gained • Best industry practices enforced by SAP® software • Customer and prospect confidence inspired by SAP deployment • Inventory management and availability improved • Parts delivery accelerated, with same­day dispatch via FedEx

• Aerospace Products International Inc. (API) • United States • Aerospace and defense – logistics provider • 04

Location Industry

Employees Web Site

• www.apiworldwide.com
Solution and Services

• Qualified mySAP™ All-in-One partner solution: itelligence it.wholesale • 10 months • itelligence

Implementation Time Implementation Partner

41

42

Industrial Machinery and Components – Electronic Components

Avex production engages sAp® Consulting to implement mysAp™ erp

Avex Production needed an integrated enterprise resource planning (ERP) solution installed quickly at a fixed cost . Using the SAP® Best Practices Baseline Package offering, SAP Consulting implemented the mySAP™ ERP application in only 3 months, enabling Avex Production to realize a 60% savings in cost and time over typical projects . Avex Production manufactures electronic components in Oravská Lesná, Slovakia, near the border with Poland . The company serves 5 major customers – and more than 3,000 in all – across Europe, Asia, and the Americas .

4 

1–199 43 200–499 500–999

Name

maximizing Value
• 60% savings in cost and time compared with typical implementations • Minimal risk and disruption to business, thanks to fixed scope and rapid
installation

• Avex Production • Slovakia

Location Industry

• Industrial machinery and components – electronic components • 00

• Elimination of losses from setting prices based on inaccurate cost calculations • Real­time availability of key financial metrics • Faster, more flexible response to changing business needs

Employees Web Site

• www.avex.sk
Solutions and Services

• mySAP™ ERP application • SAP® Best Practices Baseline Package offering •  months

Implementation Time Implementation Partner

• SAP Consulting

4 

44

Telecommunications – Fixed Broadband Services

Brutélé garners 26% irr from its mysAp™ Crm investment

Due to rapid growth and increased competition, Brutélé was under significant pressure to deliver the level of customer service required to maintain its leadership position . Adopting a customer relationship management strategy, Brutélé chose the mySAP™ Customer Relationship Management application and the SAP for Utilities solution portfolio to unify, integrate, and standardize customer service processes across its 4 main customer service centers . Founded 40 years ago, Brutélé is one of Belgium’s largest multimedia operators, providing telecommunications and Internet services to more than 330,000 residential and business customers in 30 municipalities .

44

1–199 45 200–499 500–999

Name

maximizing Value
• 26% internal rate of return • €3 .54 million in increased customer service center productivity • €1 .39 million in increased help­desk productivity • €245,000 in cost savings from reduced payment cycles • €147,000 in savings from more accurate billing

• Brutélé
Location

• Belgium
Industry

• Telecommunications – fixed broadband services • 00

Employees Web Site

• www.brutele.be
Solutions and Services

• mySAP™ Customer Relationship Management application • SAP for Utilities solutions • 8 months

Implementation Time

45

46

Mill Products – Fabricated Metal Products

fr. Jacob söhne gets scalable, flexible, and efficient with Qualified mysAp™ All-in-one partner solutions

When leading European pipe­work systems firm Fr . Jacob Söhne GmbH & Co . decided to replace its existing IT infrastructure with a state­of­the­art alternative, it chose qualified mySAP™ All­in­One partner solutions . As a result, the company – based in Porta Westfalica, Germany – dramatically increased sales volume and now benefits from efficiencies in its manufacturing operations .

58 46

1–199 47 200–499 500–999

Name

maximizing Value
• Improved customer service and increased sales volume by 40%, despite lower
prices and without additional staff

• Fr. Jacob Söhne GmbH • Germany

Location Industry

• Mill products – fabricated metal products • 80

• Enhanced controlling, improved material requirements planning and delivery
capability, and created a more constant volume of work in production

Employees Web Site

• www.jacob-rohre.de
Solutions and Services

• Qualified mySAP™ All-in-One partner solutions • itelligence

Implementation Partner

47

48

Industrial Machinery and Components – Industrial Fasteners

heads and threads uses the mysAp™ erp Application to power its rapid growth

Heads and Threads International LLC uses the mySAP™ ERP application to track supply and demand across 4,000 customers and 100 vendors and to manage some 50,000 SKUs . This enables the privately owned wholesale distributor of quality industrial fasteners, based in Carol Stream, Illinois, to adjust prices rapidly to take advantage of changing market conditions, thereby maximizing the value of its inventory investment margins . The company has a global distribution network and sells both stock and specialty products built to customer specifications . Its customers – distributors that serve demanding markets like automotive and construction – need the goods fast, which is why the company uses SAP® software .

60 48

1–199 49 200–499 500–999

Name

maximizing Value
• 50% reduction in physical inventory count times • Enhanced ability to capitalize on market opportunities, thanks to greater visibility
into supply, demand, and changing costs

• Heads and Threads International LLC • United States • Industrial machinery and components – industrial fasteners • 50

Location Industry

• Improved ability to conserve capital • Support for rapid growth, enabling company to easily incorporate new
acquisitions

Employees Web Site

• www.headsandthreads.com
Solution and Services Implementation Time

• mySAP™ ERP application • 7 months

Implementation Partner

• SAP® Consulting

49

50

Automotive – Electronics

midsize Automotive supplier, Kissling elektrotechnik, gains a Competitive Advantage with the sAp netweaver® platform

A large manufacturer of commercial vehicles offered electronics specialist KISSLING Elektrotechnik GmbH & Co . KG the chance to become its main supplier on the condition that it conducts business using electronic data interchange (EDI) . In response, KISSLING began searching for a solution that could be tightly integrated with its existing mySAP™ ERP application landscape . KISSLING turned to the SAP NetWeaver® platform and now enjoys better­quality processes and streamlined order processing . Thanks to the efficiency of data exchange company­wide, KISSLING has created the technological basis to cultivate strong relationships with the world’s major automobile manufacturers . Headquartered in Wildberg, on the outskirts of Germany’s Black Forest, KISSLING is a small company that has made a big impact . Its durable relay controllers and switching devices are used by some big­name manufacturers of trucks, buses, and agricultural and construction machinery .

6 50

1–199 51 200–499 500–999

Name

maximizing Value
• Eliminated the need to manually process between 100 and 150 invoice
items a week

• KISSLING Elektrotechnik GmbH & Co. KG • Germany

Location Industry

• Reduced the time needed to process invoices by 50% • Eliminated manual data entry, reducing errors • Improved users’ ability to correct errors • Enhanced company’s competitive advantage

• Automotive – electronics • 70

Employees Web Site

• www.kissling.de
Solution and Services

• SAP NetWeaver® Exchange Infrastructure component • 4 months

Implementation Time Implementation Partner

• innovate Software GmbH

51

52

Retail – Industrial Machinery and Components

spAtCo implements a Qualified mysAp™ All-in-one partner solution to Beat the Competition in Customer service

Southern Pump & Tank Company (SPATCO), implemented a qualified mySAP™ All­in­One partner solution quickly to support a customer­driven culture at the company . The company uses SAP® software to track equipment at its customers’ sites, receive incoming service calls, dispatch and complete work, and track labor and materials for billing . SPATCO, headquartered in Charlotte, North Carolina, is a $60­million value­added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces .

5

1–199 53 200–499 500–999

Name

maximizing Value
• Lowered inventory by 28% • Reduced slow and nonmoving items by 70% • Increased cash flow by reducing the days from job completion to invoice
generation from 8 to 3

• Southern Pump & Tank Company • United States • Retail – industrial machinery and components • 10

Location Industry

Employees Web Site

• Compressed the financial close from 20­plus days to 5

• www.southernpump.com
Solution and Services

• Qualified mySAP™ All-in-One partner solution • 16 weeks

Implementation Time Implementation Partner

• Osprey (the SAP partner division of NIIT Technologies)

54

Professional Services – Consulting

sterling group Achieves 74% irr on its mysAp™ Crm investment

Sterling Group chose the mySAP™ Customer Relationship Management (mySAP CRM) application to better manage its customer relationships and market and sell its services more effectively . With mySAP CRM, Sterling can plot a successful course through complex organizations with numerous contacts using centralized, accurate, and detailed customer information . As a leading Russian systems integrator and IT consulting company, Sterling has a global customer base that spans the banking, insurance, petrochemical, and telecommunications industries . Comprising 4 independent enterprises, Sterling has 400 employees with 12 offices in eastern Europe, including Ukraine and Russia .

66 54

1–199 55 200–499 500–999

Name

maximizing Value
• Expected 74% internal rate of return (IRR) • Improved sales agent productivity, which yielded a €130,000 increase in sales • Achieved €84,000 in revenue contribution from proper sales force allocation • Increased bottom line by €27,000 from selling higher margin projects • Saved €12,000 in annual travel costs • Generated €66,000 in revenue contribution from quicker billing and
revenue recognition

• Sterling Group • Russia

Location Industry

• Professional services – consulting • 400

Employees Web Site

• www.sterling.ru
Solution and Services

• mySAP™ Customer Relationship Management application • 6 months

Implementation Time

55

56

Automotive – Supplier

s-Y systems technologies uses sAp® software to stay in step with innovation, growth, and Customers

In 2001, S­Y Systems Technologies America LLC (S­Y), a joint venture of Siemens VDO Automotive and Yazaki Corporation, was launched to develop, sell, and distribute inte­ grated electrical and electronic distribution systems and smart power devices for vehicles . As a new midsized enterprise that was already working closely with customers on critical projects, S­Y needed to get new systems in place quickly and smoothly, without disrupting the business . To power its evolving business model, S­Y implemented SAP® software to support a range of processes for finance, human capital management, sales, just­in­time sequencing, purchasing, and electronic data interchange (EDI) . This enabled S­Y to gain tighter control over the business, and manage a complex supply chain to stay in step with key customers .

68 56

1–199 57 200–499 500–999

Name

maximizing Value
• Tighter management of programs and costs • Ability to keep improving processes • Near 100% delivery accuracy rates • Ability to work closely with customers’ production processes

• S-Y Systems Technologies America LLC • United States • Automotive – supplier • 00

Location Industry

Employees Web Site

• www.systech-na.com
Solutions and Services

• SAP® software that is now available in the mySAP™ ERP application • SAP for Automotive solutions • 90 days

Implementation Time Implementation Partner

• Paskon Inc.

57

58

70

59

Number of Employees 11–199 – 199 00 – 499 00–499 500 – 999 500–999 1000 – 500

Customer suCCesses

71 59

60

Chemicals – Fertilizer

Adubos trevo Automates production with sAp® software and exceeds expected roi by 36%

Adubos Trevo S .A . is one of the leading Brazilian fertilizer manufacturers, with a yearly capacity of 2 million tons . The company needed to overhaul its IT infrastructure to remain competitive, meet new demands, improve the speed of its business processes, and prepare for growth – no simple task . That is why the Porto Alegre, Brazil–based company chose SAP® R/3® Enterprise software, whose functionality is available today in the mySAP™ ERP application, and enlisted the help of the SAP Consulting organization to work with its multicultural project team . The implementation was completed within budget and on schedule in just 9 months, covering 300 users, without interrupting normal corporate activities or delaying orders . Its new IT infrastructure enabled Adubos Trevo to grow substantially the following year .

7 60

1–199 61 00–499 500–999

Name

maximizing Value
• Surpassed expected ROI by 36% • Exceeded financial goals by 62% • Increased sales volumes by more than 16% • Automated key business processes • Enabled online, real­time information delivery • Gained flexibility to accommodate customer needs • Enabled faster, more accurate materials forecasting and product pricing

• Adubos Trevo S.A. • Brazil

Location Industry

• Chemicals – fertilizer • 800

Employees Web Site

• www.adubostrevo.com.br
Solution and Services

• SAP® R/® Enterprise software (functionality now found in the mySAP™ ERP application) • 9 months

Implementation Time Implementation Partner

• SAP Consulting

61

62

Consumer Products – Flags

Annin implements sAp® solutions for rfid to Comply with wal-mart requirement

When Wal­Mart Stores advised its suppliers to be ready to use radio­frequency identifi­ cation (RFID) technology by 2006, Roseland, New Jersey–based Annin & Co . – the world’s oldest and largest flag manufacturer – decided to get a head start . By implementing SAP® solutions for RFID and starting a successful pilot, the company is now prepared to send outbound shipments with RFID tags to meet the Wal­Mart deadline .

74

1–199 63 00–499 500–999

Name

maximizing Value
• Compliance with Wal­Mart requirement was accelerated . • 50% reduction in retailer chargebacks is expected due to increased shipping
accuracy, when fully deployed . numbers and quantities .

• Annin & Co. • United States • Consumer products – flags • 500

Location Industry

Employees Web Site

• Simplified warehouse user interface has reduced data entry to only material • Tightened integration between the shipment data and the management system
has improved data accuracy, visibility, and customer service .

• www.annin.com
Solutions and Services

• SAP® solutions for RFID • SAP NetWeaver® platform •  months

Implementation Time Implementation Partners

• CIBER Novasoft • SAP Consulting

64

Chemicals – Electronic Materials

Az electronic materials picks sAp® Best practices to Beat tough deadline and reduces inventory in first Year by €12 million

When Luxembourg­based AZ Electronic Materials (AZ) was carved out of Clariant Interna­ tional and sold to a private equity firm, the new company was given 1 year to wean itself off its parent’s IT system . AZ beat the clock by 3 months, working with partner Accenture to roll out SAP® business software across 9 countries and 6 manufacturing plants in only 9 months . The rapid install – which included a completely new IT infrastructure of desktops, local and wide­area networks, and peripherals – was achieved using the SAP Best Practices for Chemicals offering . The SAP Best Practices family of offerings empowers companies with proven preconfigura­ tions of SAP software solutions, step­by­step implementation procedures, and documenta­ tion for training . AZ is a €400 million company and a worldwide leader in electronic materials for the flat­panel display, semiconductor, and printing markets .

76

1–199 65 00–499 500–999

Name

maximizing Value
• Reduced inventory by 15%, saving €12 million in the 1st year • Shortened the month­end close process from 7 days to 3 days • Reduced IT costs to less than 2% of revenue • Cut the financial consolidation processes from 8 days to 1/2 day • Gained worldwide visibility into financial, sales, manufacturing, and
supply­chain metrics

• AZ Electronic Materials • Luxembourg

Location Industry

• Chemicals – electronic materials • 800

Employees Web Site

• www.az-em.com
Solutions and Services

• Reduced administrative work

• SAP® Best Practices for Chemicals offering • SAP NetWeaver® Business Intelligence component • mySAP™ ERP application • SAP Recipe Management application • 9 months

Implementation Time Implementation Partner

• Accenture

65

66

Life Sciences – Pharmaceuticals

endo pharmaceuticals uses a Qualified mysAp™ All-in-one partner solution as a solid foundation for growth

While still a young company, Endo Pharmaceuticals Inc . in Chadds Ford, Pennsylvania, implemented enterprise resource planning software from an SAP partner that is configured to support industry­specific best practices . Areas of special concern such as chargebacks, rebates, regulatory compliance, and electronic data interchange (EDI) transactions were immediately addressed by the implementation . Now, years later, the company approaches $1 billion in revenues, and SAP® and SAP partner solutions are still serving Endo’s needs and helping the company meet its business objectives .

78 66

1–199 67 00–499 500–999

Name

maximizing Value
• Greater operational efficiency from day 1 • Pharmaceutical­specific functionality – such as Medicaid and chargeback
management

• Endo Pharmaceuticals Inc. • United States • Life sciences – pharmaceuticals • 750

Location Industry

• Flexibility to grow and change without requiring a major IT overhaul • Reduced turnaround of 90% of orders from more than 3 days to less than 1 day • Easier facilitation of compliance and validation • Increased efficiency of chargebacks and rebates by using EDI, creating a
tremendous advantage over competitors

Employees Web Site

• www.endo.com
Solution and Services

• Qualified mySAP™ All-in-One partner solution •  months

Implementation Time Implementation Partner

• Answerthink Inc.

67 79

68

Engineering, Construction, and Operations – Construction

grupo mahia realizes 169% roi with a Qualified mysAp™ All-in-one partner solution

Grupo Mahia, based in Bertamiráns, Spain, is a construction and services business that builds cost­effective city and suburban housing developments in eastern Spain and Portugal . It currently has 3,700 housing units under construction or commercialization and plans to extend its reach into the Americas and expand into the building of hotels, resorts, and other leisure­field facilities . A qualified mySAP™ All­in­One partner solution has enabled Grupo Mahia to better meet its strategic objectives of operational excellence and high customer satisfaction .

80 68

1–199 69 00–499 500–999

Name

maximizing Value
• Realized a 169% ROI • Achieved 31% internal rate of return • Increased order­to­cash time by 2% • Enhanced cash position by 5% due to leveraging of real­time financial
information

• Grupo Mahia • Spain

Location Industry

• Engineering, construction, and operations – construction • 760

Employees Web Site

• Reduced operating expenses by 2% through real­time view of current
interest­rate and exchange­rate information

• www.grupomahia.com
Solution and Services

• Standardized and streamlined business processes across the organization • Improved management control and cash position • Created greater agility in making critical business decisions at the right time

• Qualified mySAP™ All-in-One partner solution • 7 months

Implementation Time Implementation Partner

• acesoftgal Business Solutions

69

70

Automotive – Parts Manufacturer

hwashin turns to mysAp™ Business suite to Cut Costs and improve manufacturing efficiency

The economic crisis of 1998 caused Hwashin Co . Ltd . to focus on cost reduction to improve its competitiveness . But Hwashin also set its sights on becoming a world­class automotive parts supplier, with world­class quality and management control . When the company looked to update its legacy IT system, it required an integrated system with standard processes that could be applied not only to its headquarters, but also to its overseas plants . In 2000 Hwashin implemented SAP® software and became one of the first small­to­midsize enterprises in its market to employ an enterprise resource planning solution . Hwashin is a manufacturer of automobile chassis and body parts and is a leading player in the Korean automotive industry . It specializes in manufacturing automotive parts critical to durability, performance, and fuel efficiency . Headquartered in Youngcheon Kyungsangbuk­Do, South Korea, the company also has plants in the United States, China, and India . 8

1–199 71 00–499 500–999

Name

maximizing Value
• Achieved positive ROI within a year • Decreased the time it takes to produce the earnings report by 50% • Reduced inventory by 58% – from KRW 6 .0 billion (approximately €4 .9 million)
to KRW 2 .5 billion (approximately €2 million)

• Hwashin Co. Ltd. • Republic of Korea • Automotive – parts manufacturer • 880

Location Industry

Employees Web Site

• Eliminated unnecessary manual work and more clearly defined employee roles • Improved management of purchasing and warehousing processes • Provided clients with insight into production and delivery planning • Provided management with easy access to cost and profit analysis data • Achieved real­time monitoring of inventory and logistics flow • Accelerated decision making by improving the transparency and real­time
availability of information

• www.hwashin.co.kr
Solutions and Services

• mySAP™ Business Suite applications • 10 months

Implementation Time Implementation Partner

• BizTech Consulting

• Cut the time it takes to settle sales accounts by 22 days

72

High Tech – Prepackaged Software

intervoice Achieves 65% roi and is ready to expand globally with mysAp™ erp hCm

Intervoice Inc ., headquartered in Dallas, Texas, is a high­growth technology company that considers its employee base a key asset and differentiator . However, before its SAP® software implementation, Intervoice was using HR software that lacked key features and had an uncertain future . Intervoice installed the mySAP™ ERP Human Capital Management (mySAP ERP HCM) solution because it provides a platform from a solid vendor that can scale globally for long­term expansion, eliminating the growth constraints of the old system . Intervoice is a world leader in converged voice and information solutions, providing enterprises and network operators with the platforms, software, applications, and services necessary to optimize the customer experience through voice automation . The company’s products and services improve operational efficiencies, drive revenue, and ensure customer satisfaction and loyalty at more than 23,000 implementations worldwide .

84

1–199 73 00–499 500–999

Name

maximizing Value
• Achieved 65% ROI • Received 3% to 5% increase in operating income • Reduced the average number of payroll errors per cycle from 3 to 0 • Lowered time to set up new hires from 4–6 hours to 1 hour • Shifted personnel administration from 10–15 hours per day of labor to almost
100% self­service

• Intervoice Inc. • United States • High tech – prepackaged software • 850

Location Industry

Employees Web Site

• www.intervoice.com
Solution and Services

• Changed cycle time to report benefits from 2–3 days to instantaneous reporting • Provided support for increased headcount after acquisition with no additional
HR FTEs

• mySAP™ ERP Human Capital Management solution • 6 months

Implementation Time Implementation Partner

• Attained ability to meet requirements of the Sarbanes­Oxley Act, Office of • Enabled continued growth – organic and via acquisition

Federal Contract Compliance Programs (OFCCP), and federal Equal Employment Opportunity (EEO) statutes

• ERP Solutions Inc.

74

Aerospace and Defense – Manufacturing

Qualified mysAp™ All-in-one partner solution propels martin-Baker to high-performance manufacturing

Although Martin­Baker Aircraft Company Limited (Martin­Baker) of Denham, United Kingdom, continues to define the benchmark in ejection seat design, tough market conditions and customer demand for cost savings were forcing manufacturing operations to improve on­time delivery and cut costs . Since its legacy system was unable to support the new processes required, Martin­Baker chose a qualified mySAP™ All­in­One partner solution that is tailored for aerospace and defense . Martin­Baker’s ejection seats, used by 92 of the world’s air forces, have saved 7,095 lives – 45 in 2004 alone . With revenues around US$200 million and 850 employees, it has the majority share of the world market for ejection seats .

86 74

1–199 75 00–499 500–999

Name

maximizing Value
• On­time delivery of original equipment exceeded 98% . • Overdue purchase orders fell from 370 to just 7 in 9 months due to new tools
and visibility to solve material and capacity shortages .

• Martin-Baker Aircraft Company Limited • United Kingdom • Aerospace and defense – manufacturing • 850

Location Industry

• Production has grown 5­fold at the U .S . plant, with only 30% increase in
headcount, due to better planning and scheduling and more efficient procurement of items in the United States from the UK office .

Employees Web Site

• Improvements in on­time delivery enabled significant inventory reductions .

• www.martin-baker.co.uk
Solution and Services

• Qualified mySAP™ All-in-One partner solution • 10 months • CIBER UK

Implementation Time Implementation Partner

75

76

Consumer Products – Food

morgan foods will realize a 62% irr on its investment in a Qualified mysAp™ All-in-one partner solution

Over the last 100 years, Morgan Foods has implemented many technologies to improve product quality and its relationship with its customers, vendors, employees, and community . To realize goals focused on finances and customer satisfaction, Morgan Foods deemed a qualified mySAP™ All­in­One partner solution to be the best long­term investment . Based in Austin, Indiana, Morgan Foods is a family­owned business that sells directly to grocery stores and food distributors . Manufacturing comprises 9 different processing lines and involves more than 100 unique canned items . Currently Morgan Foods has approximately 500 employees and sells to 35 customer groups, including Wal­Mart and Save­A­Lot .

88 76

1–199 77 00–499 500–999

Name

maximizing Value
• Achieved a 125% ROI • Realized a 62% internal rate of return (IRR) • Achieved 6­month time to solution • Saved US$80,000 in product planning and scheduling • Increased inventory accuracy from 45% to 99 .95%, yielding a savings of
$500,000 per year

• Morgan Foods • United States • Consumer products – food • 500

Location Industry

Employees Web Site

• www.morganfoods.com
Solution and Services

• Saved $230,000 in employee reallocation costs • Captured $500,000 in product recall savings • Reduced shipping charges by $150,000 • Improved cash flow by $90,000

• Qualified mySAP™ All-in-One partner solution • 6 months

Implementation Time Implementation Partner

• Computer Sciences Corporation

77

78

Chemicals – Specialty

mysAp™ erp prepares navin fluorine for the globalized marketplace and delivers unexpected financial Benefits

In the new and fast­paced Indian economy business challenges come from all directions at once . Organizations are dealing with world­class competition while simultaneously trying to fulfill the expectations of new global customers and harmonize operations with new and existing suppliers . Faced with nonintegrated business processes, a lack of real­ time manufacturing data, new chemical compliance regulations, and legacy systems that were insufficiently scalable to accommodate the company’s growth, Navin Fluorine International Limited of Mumbai, India, decided to implement the mySAP™ ERP application . A US$60­million enterprise, founded more than 40 years ago, Navin Fluorine supplies fluorine­based products to the pharmaceutical, refrigeration and cooling, and metal smelting industries .

78

1–199 79 00–499 500–999

Name

maximizing Value
• ROI within 2 years • 1% increase in gross revenues annually • 1 .5% reduction in approximately US$15 million worth of inventory • Reduction of maintenance, repair, and overhaul (MRO) inventory to 3% of net
asset value

• Navin Fluorine International Limited • India

Location Industry

• Chemicals – specialty • 600

Employees Web Site

• Asset availability of 98% • 0 .5% reduction in key raw­material procurement costs

• www.nfil.in
Solution and Services Implementation Time

• mySAP™ ERP application •  months

Implementation Partner

• Mahindra Consulting Limited

79

80

Utilities – Gas and Electric

sAp for utilities transforms an electric utility into an evolving regulatory environment

Changes in legislation designed to increase competition among power suppliers and reduce electricity rates prompted the United Illuminating Company (UI), a regulated electric utility, to divest its generation facilities, change its procedures for billing customers, improve customer service, and reduce costs . UI implemented the SAP for Utilities solution portfolio, linked with systems such as a wireless network meter­reading system, to enable these process changes . UI is the largest subsidiary of New Haven, Connecticut–based UIL Holdings Corporation and is engaged primarily in the purchase, transmission, distribution, and sale of power to roughly 322,000 residential, industrial, and commercial customers in the northeastern United States .

9

1–199 81 00–499 500–999

Name

maximizing Value
• Saved US$2 .4 million per year in outsourcing costs associated with running
a legacy application

• The United Illuminating Company • United States • Utilities – gas and electric • 890

Location Industry

• Reduced implementation time of government­mandated requirements by more
than 30%

Employees Web Site

• Achieved 1­time revenue increase by implementing a new methodology for
calculating unbilled revenue by 45 days

• Reduced the time required to send uncollectible accounts for 3rd­party collection • Reduced meter inventory by 30% • Eliminated 48 interfaces, resulting in significant cost savings • Provided controls that supported achieving compliance with Sarbanes­Oxley Act
by February 2005

• www.uinet.com
Solutions and Services Implementation Time

• SAP for Utilities solutions • 19 months

Implementation Partner

• SAP® Consulting

• Enabled 24x7 operation, which allows quicker financial closing and gives
customers around­the­clock access to their accounts all outage and trouble calls

• Implemented paperless processes for handling and documenting responses to

82

Automotive – Fuel Systems

YApp realizes a 38% internal rate of return on its implementation of the mysAp™ erp Application and sAp for Automotive solutions

YAPP Automotive Parts Co . Ltd . of Yangzhou, China, recognized the need for a core IT infrastructure that could support an organizational restructuring and help the company institute industry best practices in manufacturing and business workflow . It chose SAP® software, including the mySAP™ ERP application for its integrated functions and the SAP for Automotive solution portfolio, because it is the industry standard among Chinese auto manufacturers . Founded in 1988, YAPP is China’s largest government­owned supplier of automotive fuel systems . YAPP claims 50% of the domestic market share for automotive gas tanks and is becoming a significant player in other Asian and non­Asian markets .

94

1–199 83 00–499 500–999

Name

maximizing Value
• Annual cost savings of CNY 1 .26 million (€118,000) • ROI of 38% over a 7­year period • Payback period of 2 .8 years • Reduced month­end closing time from 3 days to 1 day • Reduced raw­material inventory days for significant parts from 60 days to
30 days

• YAPP Automotive Parts Co. Ltd. • China

Location Industry

• Automotive – fuel systems • 700

Employees Web Site

• www.yapp.com
Solutions and Services

• Increased effectiveness in facilitating process standardization, improving
efficiency, and making information readily available and reliable

• SAP for Automotive solutions • mySAP™ ERP application • 9 months

Implementation Time Implementation Partners

• PMC Informatik AG • PreVision Technology

84

16