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5.

0 Classification of Faults and Restoration Time The Contractor shall adhere to following Service Level Agreement (SLA) for restoration of fault-

Sl. No 1

Type of Fault Critical

Response time Urban 60 min Rural 120 min

Remedy

Restoration

Remarks Site is completely off air whether site is standalone or linked sites Site is up but faults like Battery Voltage low, Both AC fail, Room high temperature, Fire alarm which might result in site down conditions quickly Site is up but faults like rectifier fail, One AC fail, Load on battery, DG fail to start which might result in site down later Low fuel alarm, DG fail to stop, Non-critical rectifier fail, door open, LLOP, HWT, DG Hour meter faulty etc which will not result in site down condition

30 min

72 hrs

Major

90 min

180 min

60 min

72 hrs

Minor-1

180 min

240 min

120 min

72 hrs

Minor-2

300 min

360 min

180 min

96 hrs

6.1 Remedy- The aim is to have the system functioning at an acceptable level either by correcting the problem occurred or by making an alternate arrangement. Example- If say a DG is down, either DG is made operational or an alternate DG is placed to feed till the time faulty DG is set right.

6.2

Restoration A restoration is the action(s) required to prevent the reoccurrence of a problem and/or any underlying cause(s) of a problem. The aim is to have the system up and running in the same condition that it was in before the problem occurred.

6.3

At BTS sites if shared by other operators, BSNL shall continue with this arrangement and higher OPEX required shall be calculated based on the KVA load. BSNL shall have right to share more number of their sites with other operators.

The Contractor shall have to provide support for site sharing with respect to infrastructure up gradation/coordination.

9. ROUTINE MAINTANANCE ACTIVIES 9.1 Alarm Management of infra equipments: 9.1.1 Infra alarms are normally extended through BTS to the centralized OSS/OMCR. The proper working of the infra alarms is the responsibility of the Contractor. Repair/replacement of any faulty units (except BTS alarm cards) is to be done by Contractor. If any infra alarm is not working/pending in any of the sites the same is to be attended by the Contractor. 9.1.2 Field BSS teams also may book fault dockets based on feedback from OSS/OMCR or field visits. Such fault dockets also will be maintained in the web server. 9.1.3 The Contractor shall be given an access to centralized server for monitoring, fault booking and resolutions and coordination of maintenance activities. 9.1.4 Once the alarms/fault dockets are generated, the Contractor has to make arrangements to communicate the same to their maintenance team by Auto-SMS/email. The alarm escalation matrix is to be maintained and monitored by the Contractor. After attending to the fault/alarm, the status is to be updated in the web server and a message (by Auto SMS/email) is to be conveyed to the concerned SDE/JTO in charge of the BSS unit. 9.1.5 The performance of the Contractor will be monitored based on the alarm/fault docket reports maintained in the web server. Its the reasonability of the Contractor to monitor/attend the alarm/faults and ensure timely closure. 9.2 Scope related with Air-conditioning systems: 9.2.1 9.2.2 Preventive maintenance and services should be carried out as per manufactrurers recommendations. Consumables/compressors should be of reputed make. Minor complaints like loose contact, fan blade, water leakage, capacitors and relays to be attended and resolved immediately. Major complaints like Fan Motor, Compressor, Condensing Coils, Cooling coil & Gas Leakage to be resolved within 3 days time, subject to the condition that the Contractor should ensure zero downtime of sites on account of Air conditioners. In case of both AC units faulty, spare unit shall be arranged by the Contractor till such time the unit is repaired at their own cost.

9.2.3 All AC units shall be maintained by the Contractor till the expiry of contract or till the life time of the equipment, whichever earlier. 9.3 Scope related with Diesel Generator 9.3.1 The Diesel Generators are to be serviced for (like changing of suitable good quality air filters, diesel filters, Oil filters and changing of appropriate good grade Lubricating oil, coolant) every 250 hours of run or every six months or as per the manufacturers recommendations, which ever is earlier 9.3.2 DG overhauling as per the manufacturers recommendations is also the responsibility of Contractor at the Contractors cost. In case of DG battery it has to be replaced as and when required, DG startup batteries are to be arranged by the Contractor at their cost. Consumables and DG battery (minimum 80 Ah) used should be of reputed make. 9.3.3 All consumables are to be borne by the Contractor. Painting and up keeping of the canopy to avoid leakage of rain water is the responsibility of the Contractor. 9.3.4 Servicing of the Diesel Generator should be carried out in the presence of the BSNL representative. Certificate from the SDEs in charge for having completed the service of the DG should be submitted while claiming the monthly payments. Ensure all DG in Auto working mode at Sites. 9.3.5 Periodic checking of Automatic Mains Failure panel and repair/replacement of any faulty component is the responsibility of the Contractor.

9.3.6

In the event of Major problem in DG the Contractor must provide Temporary DG at site at their own cost. The Contractor should ensure zero downtime of sites on account of DG failure.

9.3.7 All DG sets along with Canopy shall be maintained by the Contractor till the expiry of contract or the life time of the equipment, whichever earlier. 9.3.8 Diesel Filling in DG sets at Sites: 9.3.8.1 The Contractor shall provide the service during 24 hrs X 7 days basis on all days of the calendar year irrespective of Sundays and holidays. 9.3.8.2 The consumption of diesel shall be limited to CPH defined. However Contractor shall be required to submit record of Energy (KWH) generated by Diesel Engine as well as DG hour meter reading on actual basis as on 1st and last day of the month. 9.3.8.3 In case any of the metering unit is not functioning properly, the Contractor shall inform BSNL immediately failing which it shall be construed as tampering of meter for which the contractor shall be solely responsible. Further to this, the payment shall be governed on average basis of run, to be decided by GMTD, Muzaffarpur in which case his decision shall be final and binding. 9.3.8.4 BSNL shall have liberty to test the quality of diesel at any time himself or from any external agency. Quality of diesel will be as per the recommendations of oil companies. 9.3.8.5 If the result of test of quality shows any kind of mixing with the diesel then Contractor shall pay compensation of Rs.2000/- per test including charges for testing. Also, the repair cost of consequential damages to DG Sets, to be decided by GMTD, Muzaffarpur, would be deducted, as actual, from the Contractors bills. 9.3.8.6 Contractors diesel filling schedule shall be such that there is diesel available for minimum 24 hours running (say 65 liters for 15 KVA DG set and similarly for other DG sets), at any of the DG Sets installed at Sites. However in case of Strike/Bandh, Contractor shall keep sufficient diesel at site for 48 hours. 9.3.8.7 Cleaning of DG set parts and tray, if any, of any diesel or spillage, will be done by Contractors representative immediately after topping up. 9.3.8.8 Contractor will report to BSNL any abnormal observation on DG set and its accessories at the earliest. Scope related with Earthing & Lightning Protection Systems: Preventive checks and maintenance of Earthing & Lightning Protection systems includes periodic checking/correction of these systems to ensure that all equipments are protected against surge/lightning related damages. This includes augmentation of the existing earthing/lightning system including the lightning arrestor on tower where ever required, replacement of any rusted components, tightening of joints, replacement of lightning damaged components in infra equipments/electrical circuitry including ELCBs/fuses/cables etc. Responsibility of replacement of the faulty Lightening protection system shall rest with the contractor, however the cost of the same shall be reimbursed on actual by producing the bill in original. 9.5 Scope related with Power Plant:

9.4

9.5.1 Attending all types of faults in power plant and replacement of all type of spares like AC/DC contactors, SMR modules, control cards& LVDS are the duty of the Contractor. In case of complete breakdown of power plant, it is the responsibility of the Contractor to arrange standby power plant and bring BTS into service. The protective devices associated to the power plant, missing/faulty are to be provided/replaced by the Contractor. Any damaged item in the power plant like cables/connectors, fuses, ELCBs, SPDs are to be attended by the Contractor. Modules/components burnt in surge/ lightning are to be repaired/replaced by the Contractor. 9.5.2 In case Power plant is under AMC of some other contractor, Contractors representative at the site has to escalate alarms of power plant immediately to the BSNL and Vendor (AMC) by an SMS and also by calling telephonically. A fault booking has to be done on web tool at the earliest possible time but not later than 2 Hours on working days and 4 hours during OFF hours or holidays. 9.5.3 Once the fault booked is attended by AMC vendor, Contractor has to confirm the same to BSNL by SMS and update in web tool. 9.6 Back Up Battery Systems 9.6.1 BSNL has installed 200/400/600/1000/2000 AH battery banks either in duplicate or single at BTS locations to provide minimum six hours back up during failure of DG sets/ commercial power supply. Each of such battery sets is to be suitably charged by Contractor to have 6 Hours back up at the station at any time. 9.6.2 Contractor shall monitor Battery Voltage on daily basis and shall ensure that in none of the cases backup battery voltage shall go below -47 Volts. Accordingly low cut off voltage shall be monitored to be working in Power Plants to avoid deep discharge of Battery Banks. 9.6.3 In case of poor performance, Contractor shall identify the weak cells and intimate it to the BSNL incharge of that BTS and also book a case in web based tool indicating the name of BSNL. 9.7 Fire& Smoke cum intruder unit ( As per availability at the station): The Fire & smoke cum intruder detection systems if installed in indoor BTS sites are to be maintained by the Contractor for its proper working. Periodic checking for the proper working of these systems and necessary repair/replacement of faulty units are to be carried out by the Contractor. The Contractor shall maintain the fire extinguisher in all BTS sites under contract. Refilling of fire extinguisher as and when required is to be done by the contractor at their own cost.

1.0

Schedule for Maintenance:

1.1 Preventive Maintenance: Air Conditioners:

Monthly Maintenance 1.1.1 Check input / output supply of stabilizer. 1.1.2 Check for any leakage / condensation. 1.1.3 Check the room temperature as required. 1.1.4 Cleaning of air filters with mild detergent and water. 1.1.5 Check for any damage to the outdoor unit, piping, etc. 1.2 Preventive Maintenance: D.G Sets 1.2.1 Monthly Maintenance: Check for any fuel leakage through the pipes or fuel tank. Check coolant level when the engine is cool and top it up, if applicable. Check Lube oil level when the engine is cool and top it up. Lube oil should be from approved supplier. Check starter battery and its terminals for its condition. In case of low electrolyte level top it up with packed distilled water. Check all the electrical connections for their firmness and correctness. Run DG set for 30 minutes and note down the main parameters like voltage, frequency, GCU reading etc. Ensure all safety devices, sensors and indications are working properly. Clean DG set thoroughly.

1.3 Preventive Maintenance: Electrical system & Indoors Following items to be checked regularly and ensured: DG set is working in Auto mode. All alarms are working. All switches and lights are working. Aviation light, if provided, is functional. Fire extinguisher is available and functionally okay (date is valid). Earth Resistance verification on Quarterly basis to ensure it is within specified levels. Ensure no power cable is heated up. MCBs meant for BSNL infrastructure should be of proper rating

Frequency of Maintenance Schedule: Frequency Weekly Equip/System Air conditioner Activity Check A/C status and their grill position. Visual inspection of A/C. Check D-G set battery voltage (by DC voltmeter on AMF panel or by multi meter) and charging current by DC ammeter on AMF panel). Maintain record of number of hours of running of D-G set, diesel consumed, KWH produced, water temperature (when DG is ON), lube oil pressure (when DG is ON) and works done on D-G set. Visual check water leakage in the canopy and for fuel &oil leakage. Record Voltage & energy readings. Check all SPDs, fuses, MCBs & ELCBs (visual inspection & heat generated). Check functioning of aviation lamp Check status of fire panel and blinking of detectors. Check cleanliness inside the shelter, inside the canopy & of A/C body. Check the equipment for over heating. Check the condition of the filter & clean it. Check battery terminals for looseness & rust and taking remedial action. Top-up distilled water in battery if required. Visual inspection of the meter & main fuses on pole. Check O/P voltage. Check of all wirings & Alarms to battery and equipment and removal of loose contacts/ Alarms, if any. Check of Voltage drops towards Battery and equipment DCDB and report to BSNL if the voltage drop goes beyond 1 Volt. Check of Cell wise voltage and total battery voltage to ensure health of battery bank. In case of fault, immediate reporting to designated BSNL Officer as per escalation Matrix Visual inspection of all earthpits & earth connections

Weekly

DG-set

Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly Weekly

DG-set

DG-set Electrical installation Electrical installation Electrical installation Fire Alarm System General Stabiliser Air conditioner DG-set DG-set EB supply Stabilizer Power Plants

Weekly

Battery Bank

Weekly

Earthing

Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly

Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Air conditioner Civil works DG-set DG-set DG-set DG-set DG-set EB supply Electrical installation Electrical installation Electrical installation Electrical installation Fire Alarm System Stabiliser Stabiliser

Clean condensed water tray & the drain pipe. Clean the cooling-coil fins using a wire brush. Clean the interiors of the machine. Clean the interiors of the control panel. Check the tightness of all the terminations in the control panel. Check the tightness of the foundations bolts of compressor, blower-motor & fan-motor. Measure supply air temperature. Variation should not be more than 1*C from the designed/initial value. Check the body & safety grills for loose screws, etc. Check the room for hot-spots. Check & note current drawn when compressor is ON. Check foundations (shelter, DG, tower) & room for cracks, effervescence. Clean of air-filter. Clean of engine, alternator, terminal box on alternator, AVR, AMF panel interiors, canopy interiors, air inlet/exit opening of canopy. Check lube oil level. Top up if necessary. Check all terminations (on alternator, in AVR & in AMF panel) for looseness & overheating. LED/Lamp test, if provision is available in the AMF panel. Energy bill handling, from receiving the bills till their payment (As per the SOP). Check all panels (As per the check pts) and all cables (As per the check pts). Check all terminations & cables for over- heating. Clear dust from all equipments & DBs/Panels. Check terminations & correct/timely working of aviation light & its auto operation. Clean photo cell Check FAS (cleanliness & terminations) And all detectors . Clean the stabiliser. Check the set points.

Quarterly Quarterly Quarterly Quarterly

Earthing Earthing Fire-extinguisher Stabiliser

Half yearly DG-set Half yearly Earthing Electrical Half yearly installation Electrical Half yearly installation Half yearly Alarm system Half yearly Stabiliser Yearly Electrical installation Electrical installation

Check earth resistance & taking remedial actions if necessary. Check all terminations at earth-pits and in the earthing network in the Site. Check extinguishers for storage-pressure (DCP) or by weight (CO2). Check the manual operation. Contactor (AMF panel) overhauling if required. During this period, if DG power will remain unavailable for more than 30 minutes, arrangements to be made for making DG power available through other means (like mobile DG set) Testing & watering of all earthpits . Check & clean all lighting equipments . Check for cable damages and perform energy audit & electrical safety audit. Check for smoke & intruder alarm functionality Check IR value & oil dielectric strength. Heat & filter the oil if required. Maintenance of all ACBs , OCB, relays & transformer (if H.T supply is taken). To do a thorough check-up of the elec. Distribution (Including loading , heating & condition of switches , fuses , S-F units & other switchgears and cables) . Diesel filling. B-check, as per manufacturer's recommendation, every 250hrs of running or every 6 months, which ever is earlier. During this period, if DG power will remain unavailable for more than 30 minutes, arrangements to be made for making DG power available through other means (like mobile DG set) C-Checks as per manufactures recommendations. During this period, if DG power will remain unavailable for more than 30 minutes, arrangements to be made for making DG power available through other means (like mobile DG set) DG Set Over hauling. During this period, if DG power will remain unavailable for more than 30 minutes, arrangements to be made for making DG power available through other means (like mobile DG set)

Yearly

As required DG-set

As required DG-set

As required DG-set

As required DG-set

As required DG-set As required EB supply As required Fire-extinguisher

If there is no EB power failure for 15 days, test-run the DG-set on-load for 60min. Coordinating with the EB in case of power failure or any other problem. Coordinating with the manufacturer for refilling/replacement.