You are on page 1of 4

Study Questions - Chapter 08

2/7/13 1:34 PM

Results: Points Awarded: 14 Points Missed: 0 Not Scored: 0 Percentage: 100%
Send Results by Email

Section: Questions
1. Verbal communication includes affective and expressive behaviors. A. B. True
Correct

False

Correct

2. Positive communication techniques include agreeing uncritically and reassuringly. A. B. True
Correct

False

Correct

3. Individual communication is more complex than group communication because it is so intensive. A. B. True
Correct

False

Correct

https://evolve.elsevier.com/Resources/Huber_leadership4e_ER/Contents…ions_-_Chapter_08!reviewSubmittedAssessmentAttempt?attempt=97090062

Page 1 of 4

True Correct False Correct 6. True Correct False Correct 5. True Correct False Correct 7. The major part of any communication is the words that we say to others. B. A. Horizontally decentralized organizations are more efficient than centralized organizations. B. A. B.Chapter 08 2/7/13 1:34 PM 4.Study Questions . True Correct False Correct https://evolve.elsevier. A.com/Resources/Huber_leadership4e_ER/Contents…ions_-_Chapter_08!reviewSubmittedAssessmentAttempt?attempt=97090062 Page 2 of 4 . place blame on others. To respond effectively to communication. Feedback should be used carefully and only when absolutely necessary because it inhibits effective communication. A. B.

A.Chapter 08 2/7/13 1:34 PM 8. B. Correct True False Correct 10. and empathy are the three ingredients needed to create and foster effective communication. B.elsevier. Human interaction issues are the general area in which leaders and managers spend most of their time. A. The work of successful nurses and managers depends on their ability to negotiate. Correct True False Correct 11.com/Resources/Huber_leadership4e_ER/Contents…ions_-_Chapter_08!reviewSubmittedAssessmentAttempt?attempt=97090062 Page 3 of 4 . A. direct. Correct True False Correct https://evolve.Study Questions . and straightforward. A. respect. B. Trust. B. Correct True False Correct 9. Effective communication is clear.

Write the letter of the correct response in front of each term. and relationships.Chapter 08 2/7/13 1:34 PM 12. goals. True Correct False Correct 13. A. meanings.Study Questions . B. C. The exchange of favors 3. Give and take exchange aimed at resolving conflicts 2. B.elsevier. 1 2 3 Correct Negotiation Correct Bargaining Correct Persuasion 1. B. A. values.com/Resources/Huber_leadership4e_ER/Contents…ions_-_Chapter_08!reviewSubmittedAssessmentAttempt?attempt=97090062 Page 4 of 4 . Influencing another to modify behaviors https://evolve. The basic interpersonal communication model notes that the receiver is the person who initiates the communication. Nurses need to be responsible for beliefs. Correct True False Correct 14. A.