You are on page 1of 2



SENIOR PROJECT PROGRAM MANAGER Extensive, diversified Program and Project Management and Delivery experience deploying new technologies and business capabilities in government and financial organizations. Progressive leader accomplished in on-site and virtual team management. Strong negotiation and influencing skills. Accomplished in managing large teams for 24x7 production support, IT and Business projects & programs. In-depth experience in sales management process and Siebel CRM. Detail oriented with consistent track record of end-to-end delivery of solutions on time and on budget. Experienced in database administration, design and development, teaching and training. Areas of expertise include: Relationship management Team building Vendor management Resource allocation Needs assessment Issue resolution Change management Process improvement

Technical Skills: MS Project, MS Office, VISIO, Clarity, Remedy, Siebel.

QBE North America, Corporate Finance, New York, NY May 2012 Oct 2013 PROGRAM/PROJECT/PROCESS MANAGEMENT CONSULTANT Actively managed MS-project, Risks & Issues for multi-discipline program. Conducted weekly status meetings with Business Leads soliciting status and resolution of outstanding actions. Created and maintained processes for Project Office within SharePoint. July 2013 Oct 2013 Managed lifecycle status of discretionary process improvement projects throughout Corporate Finance. Developed and managed all process documentation and performed project budget oversight. Communicated project progress to Corporate Finance stakeholders. Performed relationship management and communications with business user, IT management and staff to ensure project portfolio was accurate and current. May 2012 July 2013 New York City Dept. of IT and Telecommunication, New York, NY Aug 2008 May 2012 DIRECTOR, ENTERPRISE APPLICATION SUPPORT (EAS) Managed 40-member staff providing 24-7 support for NYC 311 call center and Portal and other websites. Continually improved production environment, software and support procedures, consolidate teams, create & standardize processes, guidelines, rules and schedules ensuring optimal production environment for applications. Kept Senior Management updated. Served as primary contact for all applications in production. Evaluated and promoted team productivity through knowledge transfer meetings and performance management. Conducted 311-Program Management meetings. Created a well defined EAS organization with clear roles, responsibilities and accountabilities. Eliminated ad hoc approach, improved productivity and adherence to standardized procedures and achieved 100% employee retention despite budget cuts. Brought websites to 100% stability through process improvement, without adding new hardware or software. Created and implemented deployment standards and support-transition methodology. Made presentations to Agency Heads on DoITT Support Process & SLA for 311-Integration with agencies own systems. Participated in Vendors selection and scoring process. Managed highly technical project to implement security firewall in 3-tier architecture of Portal. Completed project within deadline and budget, improving protection of website.
Resume - Simita Brahma (Page 1 of 2)

JP Morgan Private Bank (PB)/Private Client Services (PCS), New York, NY

1995 2008

VICE PRESIDENT, TECHNOLOGY SENIOR PROJECT / PROGRAM MANAGER (2002 2008) End-to-end delivery of multi-year, multi-million dollar projects on Data Migration, Data Conversion, Platform Migration, Data Cleanup and Technology Control Self Assessments projects Constructed & maintained comprehensive project plans. Identified risks and proposed mitigations, apprising management of all major issues and milestones. Coordinated with cross-functional IT teams in 4 locations, business and external vendors. Partnered with product managers and Client Data Quality team to assess business needs and identify appropriate IT resources to fulfill requirements. Migrated Private Clients Services (PCS) Trust and Brokerage data from heritage Bank Ones Oracle data hub to heritage JPMC Sybase data storage as part of data strategy, making data available in workstation application for PCS bankers and investors. Converted data for trust vaults in 2 locations and upgraded to SQL Server platform of Accutrac documenttracking software, standardizing process for Trust business. Implemented new and improved processes and controls in Build, Operate & Infrastructure space, ensuring accuracy and security of technology solutions identified by technology risk and control managers. End-to-end delivery of Siebel Sales Management (CRM) solution for Private Bank Directed virtual cross-functional teams in Technology (Infrastructure, Build and Operate) between Investment bank (IB) and Private Bank (PB) in 4 locations, PB Sales Management business and external vendors. Engaged experts to mitigate and solve issues. Oversaw the upgrade process of Siebel from version to by Siebel Professional Services. Represented PB in cross-line of business CRM merger project. Created vendor scorecard and interviewed vendor contacts in other financial institutions, helping to select tactical and strategic CRM solution. Managed 3 Business Analysts owning and delivering documents on business requirements, functional specs, test strategy and planning. Supervised 10-member project team and project budget of $2 M. Transitioned the ownership of the Siebel Sales Management application from IB to PB and implemented in new infrastructure. The annual run-rate dropped from to 4MM to 2.7MM. Identified accounting errors in charge-back by other lines-of-business, saving $281K for the PB business. Completed the Siebel upgrade with zero impact on users, 3 weeks ahead of schedule. Reduced the number of servers in Production and overall infrastructure support cost by $87K in 2007.

Prior Experience
Senior Technology Officer (Business Analyst), Chase Manhattan/JPMorgan Private Bank Technology Officer (Lead Database Administrator), Chase Manhattan Private Bank Database Administrator - Data Exchange Inc., New York, NY Training Instructor - Informatics Computer Systems, New Delhi, India High School Teacher (math and physics) - Bluebells School, New Delhi, India 1999 2001 1995 1998 1991 1995 1988 1991 1987 1988

MS in Mathematics, Indian Institute of Technology (IIT), India, 1987 BS in Mathematics, University of Calcutta, India, 1984

Certifications - PMP Certification, ITIL Foundational Course Associations - Member - Project Management Institute (PMI)

Resume - Simita Brahma (Page 2 of 2)