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HUMAN RESOURCE MANAGEMENT 1. According to Herzberg's Two Factor Theory, what is the role of hygiene factors? A.

their presence leads to feelings of neutrality B. their absence leads to feelings of satisfaction C. their presence leads to feelings of satisfaction D. their absence leads to feelings of neutrality 2. Where is the most common use of an In-Basket Technique? A. In computerized career progression systems B. In cross checking employee referrals C. In Selection Process 3. Which is a system designed to achieve organizational effectiveness by steering each employee‟s behavior toward the organization‟s mission by using a combination of goal setting, planning, and evaluation activities? A. behavior-based modeling B. management accounting C. management by objectives D. behavior observation method 4. What level of training needs analysis focuses on the identification of where within a firm training is needed? A. Kirkpatrick Analysis B. Task needs analysis C. organizational analysis 5. Which theory states that employees form beliefs about pay fairness by comparing their outcome/input ratio to that of a referent other? A. contingency theory B. equity theory C. expectancy theory D. consistency theory 6. Which approach to the study of leadership is associated with Theory X and Theory Y? A. trait approach B. situational approach C. behavioristic approach D. style approach 7. What error in rating is the result of raters not using the extremes of the rating scale. A. extremity error B. similarity error C. central tendency error D. halo error 8. Which of the following is reported not to occur in firms that use downsizing to reduce costs? A. the majority of firms that downsize achieve higher organizational profits B. the majority of firms that downsize refill eliminated positions within a year C. the majority of firms that downsize report higher employee productivity immediately D. all of the above

recruitment B. or readjust its total human resource complement in accordance with its strategic business objectives? A. HR analytics that focus on workforce data E. Legal compliance B. staffing D. Recruitment and Selection B. Solid Value Added Approach B. Value based HR metrics linked to corporate based metrics that reflect value-based measures B. two missing activity areas from the list are: A. HR billability analysis 12. four C. maintain. Human Resource Planning largely involves the following number of steps: A. Early Approach C. Managed Level B. To ensure a full scale HR Audit in an organization. Terminations F. five 13. three B. Choose what HRD Strategy include from the following list: A. Employment/Recruiting D.9. Communications Strategy B. HR outcome measures that focus on business outcomes C. Training and Development 15. Learning strategy E. Operational HR metrics that focus on efficiencies D. Repeatable Level 16. Due Diligence activity in HR is a part of the following process A. Systematic Training strategy D. selection C. Optimizing Level C. Defined Level D. Communications G. Compensation/Salary Administration C. Policies and procedures (including employee handbook) 14. What is defined as the organization's attempt to add to. Leading Edge Approach 11. training and development 10. Orientation E. Accountability and Ownership Strategy C. Performance Appraisal C. Level 3 of the PCMM model is known as: A. All of the above . Files/Record Maintenance/Technology H. The „ROI approach to HR accountability‟ technique called Human Resource Effectiveness Index (HREI) falls under the fowling cluster of approach: A. The HR scorecard – metrics hierarchy does not consist of one of the following: A.

Behaviour Modification 21. rater allows single trait. The institutionalization of conflict B. “Better communications and proper selection of staff will eliminate industrial conflict”. Training Need Analysis B. Latent conflict D. Pluralism C. Organized conflict B. Tyler‟s Objective approach are all methods of A. Balancing factor 20. Job Study C. Succession Planning C. „Recognition of Achievement‟ has been stated by Herzberg as under the following factor cluster A. The dual nature of conflict . Stereotyping is an error that means A. CIRO. The functionality of conflict D. Collective conflict C. rather than employee‟s actual performance 19. Unitarism B. Motivation factor B. rater makes performance judgments based on employee‟s personal characteristics. Absenteeism and high turnover can constitute which of the following forms of conflict? A. Radicalism E. CIPP. The radicalization of conflict C. The idea that collective bargaining limits conflict by virtue of the fact that it leads to small gains for employees which they then feel the need to protect and defend such gains. Successive Approximation Principle is a technique of: A. Succession Planning B. From which of the following perspectives would you most expect the above statement to come? A. recent events and behavior of employee bias rater‟s evaluation of employee‟s overall performance B. The individualization of conflict E.17. Intra group conflict 23. Evaluation of Training 18. Social action theory 22. Individual conflict E. Systems Theory D. outcome or consideration to influence other measures of performance C. Hygiene factor C. is summed up by which of the following terms? A.

Enlarging the pie B. mutually agreed standards C. Making a low initial offer C. Co-determination E. Negotiating on a package basis 28. Trading rather than compromising D. An Accommodation Strategy D. Which is the odd one out? A. The use of a third party to arrive at a mutually agreed solution 29. All except one of the following is a useful technique to promote integrative negotiations. Ensuring that the rules of natural justice apply B. Papri and Sounak are fighting about who should be entitled to the last orange that they have in the house. After much fighting. Ensuring that procedures are in writing and effectively communicated to employees D. Team working is which of the following forms of employee involvement? A. Which of the following strategies describes the resolution to the problem? A. Joint problem solving is often advocated as the best approach to either a disciplinary or grievance interview. Papri says that she wants the rind to bake a cake and Sounak says that he wants a glass of orange juice. A Compromise Strategy 25. Reframing points B. Power-based involvement . Which is the odd one out? A. Allow employees to suggest solutions and evaluate these with reference to objective. Lose-lose D. A Competitive Strategy B. Labeling behavior C. their mother intervenes and asks what they want the orange for. Active listening D. Distributive bargaining describes a situation which involves which of the following? A. Win-win B. as he is thirsty. Ensuring that time limits are imposed for the exhaustion of procedures so as to avoid any delay E. The use of frequent counter offers 27. Which one of the following is uniquely associated with a joint problem solving approach? A. Bargaining between teams 26. Win-lose C. Indirect involvement C. Bargaining within a team E.24. Task involvement B. The use of mirror questions E. All except one of the following is considered a positive negotiation skill. They resolve the issue by giving the rind to Papri and giving the remainder of the orange to Sounak so that he can have a drink of orange juice. Representative involvement D. An Avoidance Strategy E. A Collaborative Strategy C.

There are some possibilities for strategic integration between HR policies and the business needs of the firm but this is limited by product market and other factors C. A Pluralist approach 34. who is more than 15 years 35. A Soft Human Resource Management approach C.2 36. An approach which equates to sophisticated paternalism 33.30. HR is in fact inferior to PM policies in terms of strategic integration E. People are seen as a resource like any business resource B. A Hard Human Resource Management approach D. 13. Which of the following approaches to managing people best approximates a Sophisticated Paternalist approach? A. Union Substitution B. Alan Fox (1974) described the Sophisticated Paternalist approach to managing people. 1948 is called as _________ A. Hard HRM can be seen to embody which of the following approaches to managing people? A. Union De-recognition D. who is more than 14 years D. PM was always aligned with the strategic business needs of the firm B. The space for every worker employed in the Factory after the commencement of Factories Act. Who is an adult as per Factories Act. Who has completed 18 years of age B. 14. Union Marginalisation C. Chairman D. Strategic Integration has been found to only apply to the public sector 31. it was claimed HRM differed from PM (Personnel Management) by virtue of the integration of HR policies with the strategic business needs of the firm. 1948 ? A. People are placed before profits C. who is less than 18 years C. Union Avoidance E. Soft HRM can best be seen as embodying one of the following strategies in relation to trade unions. Occupier B. A procedurally-based approach to the management of people D. 1948 should be ________ Cubic Meters. Manager C. . A Taylorist approach E. 10. In the early writings on HRM (Human Resource Management).2 D. A.9 B. The above proposition has been influential in the widespread dissemination and adoption of soft HR policies D. 9. Union Suppression 32. Which one? A.2 C. Which of the following findings have emerged from recent empirical work as a consensus on the above issues? A. Managing Director. A Traditionalist approach B. A person who has ultimate control over the affairs of the factory under Factories Act.

Section 2 ( K )of the Factories Act 1947 says about A. safety officers . accidents in form no --. HR manager C. None of these 40.ambulance room. shelter. Quarantine leave 41. Paternity leave C. 160 38.on or before 31st January A. Form No : 22 B. The term Sabbatical is connected with A. 30 % of the license fee D. A. Factory C. Accounts Manager B. Manager of every factory should sent a annual report to the Inspectorate of factories containing details like numbers of workers employed . Form No: 21 C. 10 % of the license fee B. . None of these. 15 B. Who is responsible for payment to a person employed by him in a Factory under the Payment of wages Act 1936 A. 150 D. Owner 43. Form No: 25 A D. The renewal application for a license submitted after December 31st of the every year shall paid the fine amount. 28 39. 20 D. Leave with wages is allowed for employees if they work for _______ days in a month. A. 20% of the license fee C. 25 C. Manufacturing Process B. 125 B. Paid leave for study B. canteen. Form No: 25 B 42. First Aid Boxes is to be provided for ______ of persons A.37. Maternity leave D. Manager D. leave with wages. Worker D. 135 C.

cultivated) C. It refers to the set of beliefs. Value and Cultural Belief D. 12 months C. 8 D. The notice of change of manager shall be intimated in Form No. Form -7 B. the accident report shall be sent in Form No --------. Form No 18 A . 18. An accident report shall be confirmed by the manager by sending a separate report in form no ---------. In case of employee covered under the ESI. Form No. 6 months B. A. From No. Employee Performance B.18. Form – 3 A C.16 46. Form No. values and learned ways of managing of an organization and is reflected in its structures. Form No.with details of number of person killed or injured to i) Inspector of Factories within -----------hours of the accident.18.A . A. Form No. OCTAPACE is used for measuring the following: A. The examination of eye sight of certain workers under the factories Act shall be done at least once in every ----. 49. What is meant by the term 'organizational culture'? A. From No. It is a biological metaphor applied to organizations to suggest they can be nurtured and grown (i. 25 D. 18 B. 18 A C. Leadership style C. -------to the inspector of factories under the Factories Act. 3 47.44.e. systems and the approach to developing corporate strategy B. 24 Hours D. 24 months 48. It refers to the social life that grows up among the members of an organization and results in greater bonding among them and so aids team working and builds commitment. Personality types . 18 months D. Form No. 24 Hours 45. 12 Hours C. 12 Hours B. Form No. It is refers to the level of sophistication that prevails among the management of the organization and affects their ability to think in complex ways D. Form No.months A.to Local office of the ESI to which the company attached A.

Organizations change over time C. Motivation B. Organizational cultures are unstable and change constantly D. and the role and contribution of competitors to the development of corporate strategy B. Several types of culture usually exist in the same organization B. It is a model used to analyze highly political cultures where a lot of political activity and power struggles impact on corporate strategy C. Hofstede identified four (later five) dimensions of culture. and the role and contribution of individuals to the development of corporate strategy D. collectivism D. Drive . An organization that represents a good prospect for a firm looking to make an acquisition B. Which of the following is not one of them? A. People in the organization. It is a method of bringing together the basic elements that are helpful in analysing the nature of the culture a particular organization possesses 51. and the role and contribution of senior management to the development of corporate strategy C. Which of the following is not one of these? A. Uncertainty avoidance E. femininity B. People outside the organization. Different cultures may predominate depending on the headquarters and ownership of the company 52. What do you understand by the term 'a prospector organization'? A. Ethnocentrism 55. Insecurity and lack of information C. Differing goal and threats to territory D. Lack of direction and vague objectives 54. It is the network of relationships in an organization through which the culture is transmitted to new recruits B. It is a term used to describe organizations that are stuck in a particular culture and are unable to change to meet the needs of a new strategy D. there are three important qualifications. Personality clashes and misunderstanding of policy B.50. What are the two main elements of a human resource (HR) audit? A.000 IBM employees. People in the organization. An organization that has recently been founded as an entrepreneurial start-up 53. What is the term that is used to describe the process that causes people to behave as they do? A. What is the 'cultural web'? A. From his analysis of the data from a survey of 116. Individualism vs. Direct competition. An organization that actively seeks new opportunities and change C. and the role and contribution of human resources to the development of corporate strategy 56. Masculinity vs. An organization with good growth prospects D. Power distance C. In examining the four main types of organizational culture. What are the two principal reasons for organizational conflict? A.

External parity of wages B. Wage payment plans C. Emotional Intelligence C. A. Performing D. Work attitudes can be reflected in an organization through: A. B. Action tendency D. Behaviour 57. Fair Wage Plan 60. Norming B. To explore information that could be used to improve supervisory training. Find the wrong choice: Frederick W. He showed the effects of Emotional Intelligence on Leadership 66. A. To recruit the maximum number of candidates at one goes. He showed how psychology can be applied to advertising and selling. Issue of Workers Bulletin 59. Potential Counseling 65. The people who create unnecessary stress for themselves pertain to type category. Identify the situation which does not reflect upward communication. Proactive Reaction 61. Forming C. Training Effectiveness Review C.C. B B. C. Job satisfaction B. Taylor developed A. At ________ stage of team building. Recruitment and Selection B. Storming 64. A. Employee attitude surveys D. B. Cognition C. Suggestion boxes kept in the worker's canteen. He showed how motivational works in Job setting C. Find the wrong choice: An aroused attitude consists of: A. Performance reports of workers to be reviewed by the supervisor B. A 62. cooperation and a sense of shared responsibility is developed amongst the team members. Internal parity of wages D. Contribution of Walter Dill Scot towards industrial psychology is: A. C C. Strike the wrong one out: Features of Theory Y are: . Affective reaction B. The Minnesota Test is used by HR managers for: A. None of the above 58. C. Selection D. Performance Review 63. The objective of Mass Interviewing Program is: A.

Representation system is a technique used by HR managers in A. as a factor to lead others from the front C. as a factor to get things done by others 68. Behaviour 72. Morale B. Work is as natural as play B. Employee Counseling B. predicting and controlling human behaviour at work"? A. Exit Interviews 71. People are required to be forced to get the job done 67. Stephen Robbins D. Lateral D.A. The behavioural Observation Scale or BOS is popularly used for A. Skills B. Attitude D. According to the Iceberg Model of Competency the major chunk of the competencies which lies hidden and unexplored are: A. "understanding. Paul Newman 75. Abraham Maslow B. Max Weber B. Diagonal B. None of the above 73. Choose the right option: Keith Davis Defined leadership as A. ________ Communication is useful for flatter organizational structure. Learned helplessness as a concept was developed by . Elton Mayo C. Who has given the following definition of Organizational Behaviour. Virtual 74. A. Perceptual C. Employee Counseling B. Hawthorne Experiments were done by A. Humanistic and supportive approach C. None of the above 70. A manager can take corrective action in time if he is able to understand which of the given indicators? A. human factor that binds people together B. Knowledge C. Employee Performance Appraisal C. Top Down C. Fred Luthans 69. Competency mapping C. Gary Dessler C.

Training D. Victor Frenkel C. Seligman 76. P. Introspective 80. a) Human Resource Acquisition b) Human Resource Planning c) Human Resource Development d) Human Resource Planning 82. strives to have right number & right kind of people at the right place & at the right time. Strike the wrong one out: Scientific management movement sought to improve productivity by: A. Dead Wood C.. – Which of the following is the traditional method for imparting training? a) Demonstration . Work Horse B. . .………. Shock B. Fence Sitters 78.………. Introduction of various wage plans C. The Odiorne Matrix also known as HR Portfolio based on employees‟ potential and performance. in which the resistance is lowered. Rationalizing the non performers 77. Rationalizing the work B. Discipline C. The first stage of alarm reaction includes an initial ________ phase. Introduction of incentive plans D. The Hot Stove theory is related to: A. Employee Rationalization 79. does not talk of one of the following employee cluster: A. is the process of describing & recording aspects of jobs & specifying the skills & other requirements necessary to perform the job. A. Herzberg B. Communication B. a) Job Specification b) Job Description c) Job Analysis d) Job Evaluation 83. Which of the following is not a Cognitive Method of providing training? a) Lecture b) Coaching c) Demonstration d) Discussion 81.A. Stars D. Testing C.

– HRM can be performed by …………. – Which of the following is a component in the Intelligent Tutorial System (ITS)? (a) (b) (c) (d) A Trainee Model A Training Session Manager A user Interface All 88.e. (a) (b) (c) (d) HR Managers Line Managers Both None 87.b) Discussion c) Lecture d) Coaching 84.. Books Interactive Video . – Due to higher costs.………. are usually employed to fill senior management & executive level roles. . is giving theoretical training to the trainees.Programmed Instructions come in ………… (a) (b) Printed Forms i. -………. a) Niche Recruiters b) Headhunters) c) In-house Recruitment d) Employment Exchanges 85. (a) (b) (c) (d) Cognitive Behavioral Management Development All 86.

………….………. . (a) Cognitive (b) Behavioural (c) (d) Both None 93. . .……….(c) Both (d) None 89. methods are most suitable for skill development.Which of the following is a key component in Training games & Simulations? (a) Challenges (b) Rules (c) Interactivity (d) All 94. . . . is a training method which puts the participant in a 3-D environment. (a) (b) (c) Programmed Instructions Intelligent Tutorial System Virtual Reality (d) All 90.Which of the following is not a type of Role Play? (a) Single Role Play (b) Multiple Role Play (c) Double Role Play (d) Role Rotation 92.. . is a one-to-one interaction. is creating computer versions of real-life games. (a) Lecture (b) Mentoring (c) (d) Demonstration Coaching 91..……….

..Which of the following is a technique for “On The Job Training”? (a) Job Instruction Technique (b) Sensitivity Training (c) Simulation Exercises (d) Transactional Analysis 98. (a) Behavioural Modelling (b) In Basket Technique (c) Equipment Simulator (d) Role Playing 96. etc.(a) (b) (d) Intelligent Tutorial System Programmed Instructions Simulations 95. (a) (c) (d) Personal Aspect of HRM (b) Welfare Aspect of HRM Industrial Relations Aspect of HRM All of the above 99.does not require face to face interaction with the trainer.. . grievance & disciplinary procedures. . collective bargaining. (a) (b) (c) (d) Traditional Agencies Headhunters In-house Recruitment Niche Recruiters 97. is most commonly used in combination with some other techniques. .……….. covers union-management relations. (a) Virtual Reality (b) Coaching (c) Case Studies (d) Role Playing . settlement of disputes.………… are specialized recruiters exist to seek staff with very narrow speciality..………. joint consultations. .………….

A 42. A 33. E 22. A 15. A 29. A 2. B 13. A 35. C 18. C 31. A 40. B 7. C 19. C 39. B 5. ii) Training and Development 14. A 41. C 23. Ans: i) Employee Relations. C 43. A 20. D 46. D 30. C 9. B 25. C 38. C 8. C 21. A 37. E 17. C 10. B 47. E 12. C 3.ANSWERS MULTIPLE CHOICES 1. A 45. B 6. B 28. D 32. C 24. B 44. B 26. C 4. E 27. D . B 34. C 36. C 11. C 16.

C 75. A 65. B&D 56. A 67. A 64. A 70.48. D 76. D 59. C 52. B 69. D 77. A 72. B 78. C 71. B 53. D 68. A 63. D 51. C 61. B&D 54. A 57. C 66. A 49. E 55. A 62. C 50. B 74. D 60. D 58. A . C 73.