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4310 Craig Avenue Charlotte, NC 28211 SUMMARY Innovative, solution focused, results driven IT Professional utilizing a broad range of skills spanning human resource management, technical expertise, and project leadership resulting in a solid track record of success in fast paced, high profile, global environments. An adaptive thinker focused on building consensus to consistently deliver high levels of customer satisfaction and exceptional outcomes for both internal and external clients. Significant experience managing and working with virtual teams in matrixed organizations. Progressive people management skills, focused on trust and relationship building to strengthen team dynamics and efficacy. Proven ability to complete complex, crossbusiness-unit projects using both existing infrastructure & new technologies. Experienced incorporating best practices of process management leveraging Six Sigma. 704.918.6669

CORE COMPETENCIES Personnel Development Sales & Technical Education Design & Delivery PROFESSIONAL EXPERIENCE IBM/GLOBAL TECHNOLOGY SERVICES Armonk, NY 2008-2013 Enablement & Skills Leader, Global Center of Excellence, End User & Mobility Services Provided field enablement, technical deal support, and education to over 4000 global field sales personnel for mobile portfolio. Led enablement efforts for MDM, BYOD, consulting and partner offerings, allowing sellers to sell more effectively by developing educational content and tactical sales collateral. Managed and maintained skill data to facilitate closing skill gaps of sales and technical teams. Reached over 1500 sellers in 18 months, increasing portfolio sales team skills by almost 40%. Developed formal educational content for mobile offerings; identified needs, and assessed learners through defining and implementing training strategies. Leveraged mediums including video conferencing, web lectures, and face-to-face sessions to deliver education. Developed and launched an online university that allowed colleagues to identify and complete needed training, defining a roadmap for approximately 5K sales and technical sales resources. Planned, built, delivered, and executed mobility training roadshow for over 500 sellers in 10 countries, allowing them effectively to cross-sell IBM mobility solutions from software, technical services and business consulting divisions. Program Leader, Strategic Outsourcing (SO) Programs and Enablement, Data Center Services Executed and planned ITS Data Center Services global enablement activity for the Data Center Services portfolio. Activities included project management, process standardization, financial reporting. Managed and developed program tracking assets for Top 100 accounts with a recognized pipeline of over $10M to report program financial health to executives. Collaborated with business unit executives and the global program office to formulate enablement and steady state field support strategy, removing administrative overhead and streamlining product launch procedures shrinking time to market by an average of two weeks. Led enablement component for key strategic play revamping go-to-market strategy to blend consultative selling with steady state management and outsourcing divisions, providing repeatable messaging for sales teams to use with the client base. Collaborative Solution Development

Program Leader (continued)


Spearheaded expansion of enablement program to cover middleware and mainframe offerings by applying standard processes to ease absorption of collateral, making sales teams more effective.

Enablement Program Manager, Information Technology Services, Data Center Services Generated, standardized, and applied procedures and education to ensure integration of internal business tools and channels for the portfolio. Developed go-to-market strategy for offerings, shortening sales cycle by roughly 4 weeks. Collaborated with global leaders to define criteria of new, matrixed sales plays across business units supporting the entire sales lifecycle, increasing conversions and simplifying sellers toolsets. Ensured acceptance and compliance with corporate standards across disparate business units by successfully interfacing through meeting organization and arbitrating between senior executives. Delivery Manager, Data Center Services Supplied delivery oversight and management for consulting engagements globally in over 20 countries. Managed complex engagements resulting in exceptional deliverables on schedule and budget. Provided human resource management, career development, and mentoring for a staff of 17 senior consultants with over 25% being promoted to senior roles within 2 years. Through ongoing status monitoring via weekly touchpoints and reports, managed global customer relationships ensuring consistent exceptional customer satisfaction levels. SYMANTEC CORPORATION 2006-2008 Senior Solutions Specialist Provided design recommendations & implemented high availability solutions for global enterprises. Mentored new members of consulting staff by providing strategies, best practices, and training. HITACHI DATA SYSTEMS 2004-2006 Engagement Consultant, Global Solution Services Designed, implemented, and optimized disaster recovery plans and business continuity software. Performed workload analyses to determine infrastructure requisites for replication solutions. GENERAL ELECTRIC COMPANY 2003-2004 Infrastructure Management Leader, Corporate Global Operations Authored DR/BC plan using Six Sigma principles, increasing uptime and reducing failures by 50%. Hired team of 5 to define and implement new corporate technical standards for business continuity. Decision maker for all CIS shared services infrastructure changes and maintenance environments. VERITAS SOFTWARE CORPORATION 2001-2003 Staff Consultant Architected, configured, tested, and optimized VERITAS High Availability solutions for global clients. PROFESSIONAL DEVELOPMENT VERITAS Storage Foundation and High Availability, HDS storage and replication, Solaris, Microsoft General Electric, Six Sigma Green Belt Program PROFESSIONAL CERTIFICATIONS VERITAS Certified Professional, High Availability Cisco Certified Network Associate

EDUCATION Bachelors degree in progress University of North Carolina, Charlotte Communications Courses University of Massachusetts, Amherst