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(214) 733-4110 Objective

Alexandra Burgess

To obtain a project-oriented position with an innovative company.

Areas of Expertise
Time Management Process Improvement SDLC Testing Technical Skills Mastery of Microsoft Office programs Salesforce Camtasia HTML PeopleSoft Blackboard Concur Taleo Cross-Departmental Collaboration Training Product Demonstrations Control Office Functions

Bachelors of Business Administration, General Studies University of Texas at Dallas

Anticipated May 2014

Professional Experience
Ethos Group Project Administrator

July 2012 Present

Design training modules based on topics such as EEOC regulations, OSHA requirements, and federal/state laws. Collaborate with IT department and executives to develop new product solutions. Customize client websites utilized for HR and testing purposes. Test new system functions prior to production release to ensure quality. Oversee incoming client projects and delegate as necessary to other administrators. Maintain sensitive customer information and update as appropriate. Launched implementation of new website involving approximately 280 clients nationwide.

DG Control Office

March 2010 - July 2012

Supported Senior Vice President of IT and Engineering and staff of over 200 employees. Managed the technology perspective of the annual Sarbanes-Oxley audit. Maintained technical capital and operational budgets; provided analysis to executives. Attended weekly project meetings and assisted in scheduling process points as necessary. Facilitated multiple employee phone programs for offices worldwide.

Mercer, Contract: United HealthCare HR Client Services

May 2009 - March 2010

Educated United HealthCare employees on topics such as benefits, payroll, employee assistance programs, and company policies using PeopleSoft. Managed Family Medical Leave Act cases for offices nationwide and ensured state regulations were followed. Supported regional managers with the employee onboarding and termination processes. Guided employees in managing personal 401k retirement plans.

Greenshield Financial Services HR Administrator

January 2007 - May 2009

Interviewed candidates for open positions including Sales, Customer Service, IT, and Administrative roles. Streamlined hiring process and implemented Taleo application to manage paperless. Created company documents such as handbooks and training manuals.