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9/20/12

Workplace Communication

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Your Communication Plan
Hmmm … motherhood, world peace, and workplace communication. Let’s just try to solve everything here.

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Who Doe s it Be st?
The best success for high communication in organizations are those that have something going all the time. Formal and informal. Kind of a shotgun approach, which sounds a little inefficient, but it works for something as wide-angled as communication. This has been my direct experience. That means that communication is a regular part of every agenda. Not just communicating in meetings, but actually having a “communication plan” as part of most agendas. Something as small as effective business writing or as large as understanding interpersonal relations. Communication in organizations hinges on all of these.

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Inte rpe rsonal Re lations and Communications
When the interpersonal relations within the company are developed enough to realize the importance of addressing communication barriers (we can talk about how to get you to that point), then the effort is greatly eased. A well-flowing dialog is heavily dependent on the relationship. For that reason, we consider communications a "people" issue - it is about people, their associations, their language, and a host of other factors.

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Pie ce s of a Communication Plan
So your goal should include some of these objectives (consider this a TO DO list for building a great office communication plan) Make improved communication a part of your strategic plan, or at least a piece of the major strategies. Be on the lookout for barriers to communication that may need addressing. Have mechanisms in place, which surface opportunities for improved communication. Regularly provide training for building interpersonal skills and communication skills (highly interrelated). Find a simple assessment to rate the communication skills you are adept at and those that need polishing. Track what needs messaging and how visible it is to the troops. Put someone in charge of the Communication Plan. Ownership will lead to progress. Regular, planned-for communication serves as a forcing function, an assurance that communication efforts will be looked at in the day-to-day meetings that your folks are attending. Positive indicators that communication is more likely to be handled daily: Standing agenda items that get people talking about communication Visible measure and indicators A culture that understands nonverbal communications A culture that endorses direct yet non-threatening dialog in interpersonal relations
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overall organizational direction.better-leadership. What about intent ? It is subject to the same variables. key strategies. there is more at stake than simple misunderstandings. etc.html 2/3 . but it gets us to the point. major decisions and their justification. In this channel an employee should regularly see organizational intent. even with good intent. is complicated.9/20/12 Workplace Communication "5 Ways To Create a Motivational Workplace" Improving Communication Best Bet A balance of thre e e le me nts Ove rcoming Communication Barrie rs The barriers occur in three distinct realms: person to person organization to person person to organization That may be generalizing a little. people person) And that is JUST perception. These are the responsibility of the leadership. values. Organization to Person Communication Lots of opportunity here. in itself.com/workplace-communication. Person to Person Communication Talking one-on-one to someone. Communication is highly dependent on the parties involved and the circumstances. Person to Organization Communication www. If the ball gets dropped in organization to person communication. The productiveness of the business can falter. The message can get very convoluted quite quickly. Think about all the factors that can affect it? What you are perceiving as the message is based on your History with the person Cultural factors Socio-economic perspective Gender Education Non-verbals Values Level of Trust Knowledge of the issue Interpersonal style (assertion level. Items such as goals and metrics.

9/20/12 Workplace Communication Not as much of a people issue. but still tricky.All Rights Reserved.com/workplace-communication. . These systems Idea submissions Employee councils Improvement steering committees Employee interviews Satisfaction Surveys Return to Home Page from Workplace Communication Was this Page He lpful? If so. Great Offices handle this channel of communication through formal systems of gathering information.html 3/3 .better-leadership. Return to top | Home | Leader Blog | Leadership News | Find Your Voice | Personal Coach | Coach the Team | Workshop | Workshop + | Oversee | Supervise | Relax | Model Success | Great Teams | Great Meetings | Great Offices | Team Leaders | Corporate | Who are We? | Contact Us Copyright © 2008 . www. get a free monthly leadership tip sent to your email.Kessinger Consulting. LLC.