Human relations

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You do not turn a screw nor a bolt nor keep a ledger. You work entirely through others. That’s why a good knowledge of human relations is very important.
1. Keep your mouth shut. If something has to be kept confidential, keep it
confidential.

2. Give orders to the man whom you have put in charge to take care of the work. 3. Criticism for the sake of criticism is unnecessary and demoralizing. If you cannot
say something good, it is usually best to say nothing at all.

4. Don’t get too impatient when you are trying to change habits. Keep plugging at it
and be grateful for the little progress at a time.

5. It is the little touches that make all the difference. If your men are away sick,
enquire about his health when he comes back. If he takes leave to attend to his sick wife, enquire about her health when you next see him.

6. If you want your men to work properly, tell them how the components they are
making fit into the final products.

7. If you are distrustful, you can never get any really good work out of your men.
Trust begets trust and the same is true about mistrust.

8. If you give anyone favors, make sure they are given for especially good reasons.
Otherwise, they are bound to lower morale.

9. Make it a point to remember the names of your men. 10. Everyone craves for appreciation. If a job is well done, say so. People will not
take advantage of praise. They will only strive to do better.

11. Unless responsibilities are clearly defined, there is bound to be confusion. This is
basic organization. Otherwise, you will start getting into other people’s hair.

12. If you cannot answer, don’t beat about the bush. Tell them you will find out for
them.

13. Delegate responsibilities. Otherwise, you have no time for constructive thinking.
More importantly, you make the more capable ones frustrated.

14. Ascertain all the facts before blaming anyone. It may turn out that you are the one
to be blamed eventually.

15. Every organization has good and bad points. There is no reason to highlight its
mistakes all the time. Emphasize the good points and soft-pedal the bad ones. This is how morale is built up.

16. First find out something you can praise. People will be much more willing to take
criticism from someone who appreciates their good points.

17. If you want to tick off someone, no one else should be present. 18. The way you walk, talk, the clothes you wear, punctuality, family life etc, is being
watched the whole time by your men. If your behavior is exemplary, your men will follow suit.

19. No matter what you settle today, there will be a new problem tomorrow. And then,
the same thing will crop up again few months from now.

20. You must develop the ability of the people under you. If they know you are
interested to improve them and better their prospects, they will naturally break their backs for you.

21. Count to ten…… that’s what you should do if you suddenly feel like boiling up.
In factory, anything done in a moment of anger can have very bad results.

22. Do not simply promote someone simply because he is related to you or for some
obscure reasons. That is counterproductive.

23. If you are completely honest and fair, people will put up with a lot of your
shortcomings.

24. Always discuss an order with people concerned if you want an order to be carried
out properly.

25. You can never get perfect people to work for you. A good boss just wades in and
does the best he can with what he has. He doesn’t get discouraged easily.

26. You should be careful before giving any privilege, for subsequent cancellation of
any privilege given can have a bad effect.

27. You should be humble and not throw your weight around. You should be more so
if you are just being promoted.

28. Keep plugging at it if you want to get anything done. Never give up. 29. If your men are not trusted and taken into confidence, they are certainly not going
to bother to do one hand’s turn more than absolutely necessary. On the contrary, if they are taken into confidence, it makes for good teamwork.

30. Before taking action, always consult the people concerned first. 31. Your success depends to a large extent on what you have done to train the men
under you to do your job.

32. Don’t harass your men by constantly checking and questioning them. It tends to
upset and confuse them.

33. Do not order people about. It is better to mix your instructions with words such as
“suggest”, “Would you mind” or “I wonder if you would” etc.

34. Take a constructive view about every mistake. Don’t concentrate on the mistake
so much but on the steps that have to be taken to avoid making such mistake again.

35. Admit your mistake readily. People will respect you for it and you will save a lot
of time all rounds. It is the mark of a big man.

36. Don’t hurt your man’s ego by brushing him off even if he is the most junior
messenger boy.

37. Give your man due recognition so that he is going to come out again and again
with ideas for reducing man-hours, saving materials and so on.

38. When a man has done something good, praise him loudly so that his coworkers
get to know all about it too.

39. Get down to the shop floor and meet your men. Know at first hand the conditions
under which they work and have chats with them.

40. Small grievances become big when men don’t get a chance to express their
opinion. Be a good listener. Just listening helps to ease tensions and to get things off people’s chest.

41. If you assume people under you are untrustworthy, lazy and dishonest, you will
surely make them so. On the other hand, if you assume that they are good workers and reasonably honest, the odds are that they will live up to it.

42. Let your men feel secure. Let them feel self-confident. Let them feel they are
important.

43. If you want to do something properly, you just have to check and double check. 44. When dealing with people, don’t be tempted to contradict outright and tell people
that they are wrong. Play it cool and only then will you get their goodwill and cooperation.

45. If promises are made especially about people’s future prospects, you cannot back
out of them. Such promises are remembered right down to the letter. A promise made must be kept.

46. People hate sticking their necks out. Hence, when persons take the initiative, you
must be tolerant of a few errors. Otherwise, your men will just pass the buck.

47. It is not necessary to follow a thing to the letter. A little flexibility is all to the
good. Of course, you must have rules and regulations to ensure the show is to run properly. But don’t be a slave to them. If procedures are cumbersome, take steps to amend them.

48. Aristotle said, “No man is intentionally bad.” Our experiences have made us what
we are, so the more we understand why a person does the things he does, the less angry will we be.

49. Your main job is to guide, inspire and improve the work of others. Don’t get
involved in so much detail that you have no time for your real job.

50. It is much easier to do something face to face or over the telephone. You avoid
delay, you get clarification immediately and you get something done.

51. Do not drop an excellent suggestion just because a microscopic flaw is
discovered.

52. You should not take a course of action which appeals for the moment. If your
decisions are based on sound principles, you will get consistency of action. This certainly helps if you want your show to run properly.

53. You must win the friendship of your men and you can do this by being friendly.
People will much prefer to deal with a happy, smiling face. You will find that the job will be done better and faster.

54. When your man complains, don’t just run him down. Get to the root cause and
then find a solution.

55. Be open to new ideas even if only 1% of these is practicable. 56. You can be polite and nice to the big boss. After all, he has a considerable
influence in your life. But the real quality of a big man is the way in which he treats little people.

57. Your men are much smarter than you think. They see through insincerity in no
time. The only way to handle people is to be sincere and honest.

58. When you delegate responsibility to your subordinate, respect his authority in that
area. Never minimize his position by referring him as “just my assistant”.