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The PERSONALITY DEVELOPMENT & CUSTOMER SERVICE PROGRAM aims to improve the person from within through self assessment and positive reinforcements. This Personality Development module will help them develop a success formula to make them a better individual with a positive outlook of their life. The Customer Service module will impart the necessary knowledge and skills to help the participants better serve the needs of both the internal and external customers.

A whole day indoor training class will be conducted with workshops and role playing for better retention of the topics discussed throughout the day. PROGRAM SCHEDULE: TIME 8:00 8:30 AM 8:30 11:30 AM 11:30 AM 12:00 NN 12:00 1:00 PM 1:00 4:30 PM 4:30 5:00 PM ACTIVITY Registration Personality Development Workshop Lunch Customer Service Workshop Closing & Wrap-up Delighting Both Internal & External Customers REMARKS Building Positive Self Image


PERSONALITY DEVELOPMENT This training module was designed to help an individual assess himself/herself and development a positive mindset and outlook of life. As they develop a good self image of themselves, this will now translate to better relations and interaction with their colleagues and peers.

Topical Info: Going Back to Basics Mind Binders VS Empowering Thoughts Positive Mindsets o Attitude Checklist o 4 Quadrants Workshop Developing a Success Formula CUSTOMER SERVICE This module is designed to empower individuals with the knowledge to better serve the needs of their customers both internal and external. It will help them understand the nature of customer service and the vital role it plays in the advancement of the company. It will also impart the guiding principles that will convert customer satisfaction to customer delight. Topical Info: What o o o o o is Customer Service? What CUSTOMER means The Customer Service paradigm The MOT experience <Moment of Truth> 4 basic needs of the Customers The 7 Ps of Customer Service

Building Synergy Together o Attitude towards Customers o Attitude towards Other Departments o Attitudes towards Subordinates How to Handle Difficult Clients and Situations CONTACT INFO: For more information and/or inquiries, please contact: RITCHEL F. YAP VP - Marketing mobile #: 0917-8614311 tel # : (02) 964-2658 / (02) 823-4974 email : Alternatively, you may contact: ALFRED HANS T. YAP President & CEO mobile #: 0917-5022539 tel # : (02) 964-8255 / (02) 823-4974 email : 3

GENESIS1 would be more than happy to meet with you and discuss your company requirements with regards to Customer Service Programs and/or other specialized programs. We look forward to being of service to your organization.