Cassandra Jordan Enc 101 Prof. McGriff Due Date: October 2, 2013 Optimist !

Pessimist "e a## dea# $it% our prob#ems different#&' and considerin( t%ere are rou(%#& 3 bi##ion peop#e in t%e $or#d, t%ere)s $a& more t%an one $a& to dea# $it% a prob#em. Most #i*e#& t%ou(%, $e a## fa## under one of t$o cate(ories: optimism and pessimism. +%ou(%, e,en in t$o cate(ories, optimists and pessimists dea# $it% prob#ems different#&. Most optimistic peop#e #oo* for t%e (ood in e,er& situation. -or e.amp#e, if an optimistic person finds t%emse#,es bro*en do$n on t%e side of a bus& %i(% $a&, t%eir first t%ou(%t mi(%t be, /"e##, t%ou(% 0)m stuc* %ere and it)s ,er& bus&, at #east 0 %a,e m& ce## p%one and t%e to$ truc* is on its $a&.1 Contrast to t%e ,ie$ of an optimist, a pessimist on#& sees t%e bad in a situation or prob#em. 0f a pessimist $ere in t%e same situation, stranded on t%e side of a bus& %i(%$a&, t%e& ma& t%in* /0t)s ,er& %ot outside' 0)m probab#& (oin( to (et run o,er b& a passin( car' t%is to$ truc* dri,er is ta*in( too #on(.1 2ot e,er&one is so easi#& p#eased. 3not%er difference bet$een an optimist and a pessimist is %o$ t%e& ta*e t%in(s in' or %o$ t%e& absorb t%e prob#em. 3n optimist #et)s e,er&t%in( 4ust ro## off t%eir s%ou#ders' not%in( can p%ase t%em or (et t%em do$n. 5et)s sa& a customer ser,ice representati,e is on t%e p%one $it% a customer $%o %as fi#ed a t%eft c#aim but t%e representati,e is unab#e to assist t%e customer. +%e customer t%en sets off in a ra(e, ca##in( names and te##in( t%e rep t%at t%eir 4ob $ou#d be better suited for someone smarter' t%e optimistic representati,e o,er #oo*s t%e insu#ts and doesn)t ta*e it to %eart because t%at person *no$s t%e customer $as 4ust upset. On t%e ot%er %and, a pessimist dea#s opposite#& in t%is same scenario. 3 pessimist %o#ds e,er&t%in( to fact' if somet%in( %urtfu# is said to t%em, t%e& become ,er& upset and ma& possib#& be#ie,e t%e insu#t. 0n t%is case a pessimistic customer ser,ice representati,e ma& %ear t%e insu#ts, become ,er& upset, (et an attitude $it% t%e customer, or e,en cr&. Moods can a#so be an indication of %o$ peop#e dea# $it% a prob#em. 3 person $%o is a#$a&s in a (ood mood can (enera##& be (rouped $it% t%e optimists. 3n optimist)s (ood mood is most #i*e#& due to t%e fact t%at t%e& do t%e fo##o$in(: suc% as findin( t%e bri(%t side and not #ettin( t%in(s (et to t%eir emotions. 3s a case in point, a person $%o %as been %a,in( a rou(% $ee* at %ome' t%e *ids aren)t #istenin( and t%e do( $on)t pott& train, $%ic% causes stress, but at t%e end of t%e e,er& da& t%e& are %app& t%eir *ids are %ea#t%&, #et t%e do( prob#ems ro## off t%eir bac*, and t%e& end up in a p#eased mood. Opposite#&, a pessimist made be *no$n to be un%app& most of t%e time and bo((ed do$n b& t%eir prob#ems. 0nstead of bein( optimistic and seein( t%e (#ass %a#f fu##, t%e& fee# as if t%e& are #eft $it% a (#ass t%at is a#$a&s %a#f empt&. 0n t%e e.amp#e of t%e person $%ose

*ids are actin( up and $%ose do( is sti## usin( t%e bat%room inside, t%e pessimistic ,ersion of t%at person $ou#d be distrau(%t b& t%e c%i#dren)s be%a,ior, &e## at t%e do( for not (oin( to t%e bat%room outside, and u#timate#& end up in a bad mood. 3s &ou can see, t%ere are man& different $a&s to dea# $it% an& prob#em t%at comes &our $a&. 5oo*in( at t%e (#ass %a#f fu##, optimists, or #oo*in( at it %a#f empt&, pessimists, &ou)## find &ou can approac% a prob#em eit%er $a&, possib#& %a,e t%e same outcome, but (et to t%e outcome in a comp#ete#& different $a&. !o t%e ne.t time &ou find &ourse#f confused on %o$ to %and#e somet%in(, t%in* to &ourse#f /Do 0 $ant to be optimistic or pessimistic61