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Word 2010 Expert

Sample

Corporate Training Materials


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TABLE OF CONTENTS
Preface ..............................................................................................................................................3 What is Courseware? ................................................................................................................................ 3 How Do I Customize My Course? .............................................................................................................. 3 Materials Required ................................................................................................................................... 4 Maximizing Your Training Power.............................................................................................................. 5 Icebreakers ........................................................................................................................................6 Icebreaker: Friends Indeed........................................................................................................................ 7 Training Manual Sample.....................................................................................................................8 Sample Module: Managing Versions and Tracking Documents ............................................................... 9 Instructor Guide Sample................................................................................................................... 18 Sample Module: Managing Versions and Tracking Documents ............................................................. 19 Quick Reference Sheets.................................................................................................................... 30 Certificate of Completion ................................................................................................................. 32 HTML Material ................................................................................................................................. 34 PowerPoint Sample.......................................................................................................................... 44 Full Course Table of Contents ........................................................................................................... 49

Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training experience! Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a takehome reference sheet for the student. You simply need to prepare and train! Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course?


Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants industry, or additional information. You can, of course, also use all of your word processors other features, including text formatting and editing tools (such as cutting and pasting). To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click Update entire table and press OK.

(You will also want to perform this step if you add modules or move them around.) If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once. If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document. For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.

Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.) We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops: Laptop with projector, for PowerPoint slides Quick Reference Sheets for students to take home Timer or watch (separate from your laptop) Masking tape Blank paper

Maximizing Your Training Power


We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants. Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o o Use examples, case studies, and stories that are relevant to the group. Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately. Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures. Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life. Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!

Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps break the ice with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.

Icebreaker: Friends Indeed


Purpose Have the participants moving around and help to make introductions to each other. Materials Required Name card for each person Markers

Preparation Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle. Activity Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle. Examples: Friends who have cats at home Friends who are wearing blue Friends who dont like ice cream

The odd person out must stand in the center and make a statement. The rules: You cannot move immediately to your left or right, or back to your place. Lets be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.

Training Manual Sample


On the following pages is a sample module from our Training Manual. Each of our courses contains twelve modules with three to five lessons per module. It is in the same format and contains the same material as the Instructor Guide, which is then shown after the Training Manual sample, but does not contain the Lesson Plans box which assists the trainer during facilitation. The Training Manual can be easily updated, edited, or customized to add your business name and company logo or that of your clients. It provides each participant with a copy of the material where they can follow along with the instructor.

One who walks in another's tracks leaves no footprints. Anonymous


Sample Module: Managing Versions and Tracking Documents
Word 2010 has some great features to help you work with your documents. If you need to go back to an earlier version, you can use the auto save feature to help you restore an earlier version. This module explains how to configure your auto save settings so that previous versions of your documents will be available. It also explains how to review, compare, and restore previous versions. Youll also learn how to work with tracked comments and changes from multiple authors. First, youll learn how to combine the changes and comments into one document. Then, you can use that compilation to review all of the comments at one time.

Merging Different Versions of a Document


To configure the auto-save settings, use the following procedure. 1. Select the File tab from the Ribbon to display the Backstage view. 2. Select Options.

3. In the Word Options dialog box, select the Save tab. 4. Check the Save Auto Recover information every __ minutes box to enable the auto save feature. 5. Enter a number of minutes in between auto saves in the box, or you can use the up and down arrows to adjust the number of minutes.

6. Select OK. The Versions list on the Backstage view. To view the Versions, select the File tab on the Ribbon. Make sure that the Info tab on the Backstage view is selected.

You can click on a version to open it as a separate file. A message appears at the top of the file that indicates it is an AutoSaved version.

Select Compare to open a new file with changes marked between the version you selected and the original file you have open. Select Restore to return the selected version to the original file you have open.

To recover an unsaved document, use the following procedure. 1. Select the File tab from the Ribbon to display the Backstage view. 2. On the Info tab, select Manage Versions. Select Recover Unsaved Documents.

3. In the Open dialog box, any auto-saved files that can be recovered are shown in the default location. Select the one you want to recover and select Open.

Tracking Comments in a Combined Document


To merge comments and changes from several documents into one document, use the following procedure. 1. The file where you want to combine you changes should be open. 2. Select the Review tab from the Ribbon. 3. Select Compare. Select Combine from the drop down list.

4. In the Original document area, select the name of the document where you want to combine the changes from multiple sources. If it isnt open, select the folder to open the file. 5. Make sure that any changes in this document are marked with a name or initials by entering the desired Label. 6. Under Revised document, select the name of the document where the changes are from the drop down list (if the file is open). Otherwise, select the folder to open the file. 7. Make sure that any changes in this document are marked with a name or initials by entering the desired Label. 8. If you need to switch the documents (you have the document with revisions as the original), select the double arrow icon. 9. Select More to see all of the Comparison Settings.

10. Check the box (es) to indicate which items to include in the comparison. 11. Indicate whether you want to show changes at the Character or Word level. For example, if the word cat is changes to cats, Word shows the entire word changed instead of just the letter s by default. 12. Indicate whether to show the changes in the original document, the revised document, or a new document. 13. Select OK. 14. For multiple authors, repeat steps 1-13 until you have merged all of the changes into a single document.

Reviewing Comments in a Combined Document


To review the comments in the combined documents, use the following procedure. 1. In the document where the comments have been combined, select the Review tab from the Ribbon. 2. Select Reviewing Pane. Select Reviewing Pane Vertical to see the comments on the left side of the Word window. Select Reviewing Pane Horizontal to see the comments on the bottom of the Word window.

3. The Reviewing pane color codes the comments, with the name or initials of the author on the right side of the comment/change heading. Each change or comment is marked with the type of change requested, such as Deleted, Inserted, or Comment. You can also see the comments in bubbles on the right side of the Word window.

Sample Module: Review Questions


1. Where do you configure the Auto Save settings? a) b) c) d) On the Review tab Under Manage Versions In the Word Options dialog box None of the above

2. You cannot control how often the auto save is performed. a) True b) False 3. Versions are usually only shown if you have auto save enabled. a) True b) False 4. What can you do with a previous version of a file? 5. You can recover unsaved documents if Word created an auto save version in the default location. a) True b) False 6. You can combine multiple versions of a document into one document in order to review all comments together. a) True b) True, but you can only combine 2 documents at a time c) False

7. How many sets of formatting changes does Word store at a time? a) b) c) d) Only one Two As many as there are in the combined documents None of the above

8. When combining documents, you can switch the order of the original document and the revised document in the Combine Documents dialog box. a) True b) False 9. You do not have to include certain types of changes in a combined document, such as formatting, changes to tables, or fields. a) True b) False

Instructor Guide Sample


On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual mirrors each other in terms of the content. They differ in that the Instructor Guide is customized towards the trainer, and Training Manual is customized for the participant. The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

One who walks in another's tracks leaves no footprints. Anonymous


Sample Module: Managing Versions and Tracking Documents
Word 2010 has some great features to help you work with your documents. If you need to go back to an earlier version, you can use the auto save feature to help you restore an earlier version. This module explains how to configure your auto save settings so that previous versions of your documents will be available. It also explains how to review, compare, and restore previous versions. Youll also learn how to work with tracked comments and changes from multiple authors. First, youll learn how to combine the changes and comments into one document. Then, you can use that compilation to review all of the comments at one time.

Merging Different Versions of a Document


Estimated Time Topic Objective Topic Summary 10 minutes To learn how to manage different versions of a document. Word 2010 auto saves your documents after specified intervals of time. You can also review and compare different auto-saved versions. You can even delete or recover previously auto-saved versions of a document. Word 2010 TextBoxSample.docx from the previous module or any document

Materials Required

Planning Recommended

In order for the document to display versions, the participants should make some changes to their documents without saving them. The auto-save settings should be frequent enough so that an auto-save document is created during the lesson. Have the participants configure the auto save settings. Have the participants review the versions of the current document. Have the participants open different versions of the file. Have the participants recover unsaved documents.

Recommended Activity

Show the participants how to configure the auto-save settings. Use the following procedure. 1. Select the File tab from the Ribbon to display the Backstage view. 2. Select Options.

3. In the Word Options dialog box, select the Save tab. 4. Check the Save Auto Recover information every __ minutes box to enable the auto save feature. 5. Enter a number of minutes in between auto saves in the box, or you can use the up and down arrows to adjust the number of minutes.

6. Select OK. Show the participants the Versions list on the Backstage view. To view the Versions, select the File tab on the Ribbon. Make sure that the Info tab on the Backstage view is selected.

You can click on a version to open it as a separate file. A message appears at the top of the file that indicates it is an AutoSaved version.

Select Compare to open a new file with changes marked between the version you selected and the original file you have open. Select Restore to return the selected version to the original file you have open.

Show the participants how to recover an unsaved document. Use the following procedure. 1. Select the File tab from the Ribbon to display the Backstage view. 2. On the Info tab, select Manage Versions. Select Recover Unsaved Documents.

3. In the Open dialog box, any auto-saved files that can be recovered are shown in the default location. Select the one you want to recover and select Open.

Tracking Comments in a Combined Document


Estimated Time Topic Objective 10 minutes To learn how to combine documents from multiple reviewers into a single document, where you can track all comments in one place. If you have changes from multiple reviewers, it can be difficult to track the various changes while trying to review multiple copies of the document. Instead, you can combine the documents into a single document. The documents must be combined two at a time. Ideally, for this lesson, you will need several versions of a document each with tracked comments from a different author. To show the process, you can add some comments to one of the sample documents and save it separately so that the participants can compare two separate files. Word 2010 A sample document with tracked comments saved as multiple files, such as TrackedComments1.docx and TrackedComments2.docx

Topic Summary

Planning Recommended

Materials Required

Recommended Activity

Have the participants merge comments and changes from at least two documents into one file. Have the participants review the comment and change tracking in the combined document. Word stores one set of formatting changes at a time. Therefore, when you merge multiple documents, you may be prompted to decide whether you want to keep the formatting from the original document or use the formatting from the edited document. If you don't need to track formatting changes, you can clear the Formatting check box in the Compare and Merge Documents dialog box.

Delivery Tips

Show the participants how to merge comments and changes from several documents into one document. Use the following procedure. 1. The file where you want to combine you changes should be open. 2. Select the Review tab from the Ribbon. 3. Select Compare. Select Combine from the drop down list.

4. In the Original document area, select the name of the document where you want to combine the changes from multiple sources. If it isnt open, select the folder to open the file. 5. Make sure that any changes in this document are marked with a name or initials by entering the desired Label. 6. Under Revised document, select the name of the document where the changes are from the drop down list (if the file is open). Otherwise, select the folder to open the file. 7. Make sure that any changes in this document are marked with a name or initials by entering the desired Label. 8. If you need to switch the documents (you have the document with revisions as the original), select the double arrow icon. 9. Select More to see all of the Comparison Settings.

10. Check the box (es) to indicate which items to include in the comparison. 11. Indicate whether you want to show changes at the Character or Word level. For example, if the word cat is changes to cats, Word shows the entire word changed instead of just the letter s by default. 12. Indicate whether to show the changes in the original document, the revised document, or a new document. 13. Select OK. 14. For multiple authors, repeat steps 1-13 until you have merged all of the changes into a single document.

Reviewing Comments in a Combined Document


Estimated Time Topic Objective Topic Summary 10 minutes To learn how to review comments in a combined document. When you combine documents, you can review the tracked changes and see which author requested the change. This can help you decide how to use comments from multiple reviewers. Word 2010 TrackedChangesCombined.docx or any combined document with multiple changes (such as the one created in the previous lesson)

Materials Required

Recommended Activity

Have the participants review the changes in the combined document.

Show the participants how to review the comments in the combined documents. Use the following procedure. 1. In the document where the comments have been combined, select the Review tab from the Ribbon. 2. Select Reviewing Pane. Select Reviewing Pane Vertical to see the comments on the left side of the Word window. Select Reviewing Pane Horizontal to see the comments on the bottom of the Word window.

3. The Reviewing pane color codes the comments, with the name or initials of the author on the right side of the comment/change heading. Each change or comment is marked with the type of change requested, such as Deleted, Inserted, or Comment. You can also see the comments in bubbles on the right side of the Word window.

Sample Module: Review Questions


1. Where do you configure the Auto Save settings? a) b) c) d) On the Review tab Under Manage Versions In the Word Options dialog box None of the above

2. You cannot control how often the auto save is performed. a) True b) False 3. Versions are usually only shown if you have auto save enabled. a) True b) False 4. What can you do with a previous version of a file? (Use it to make a comparison document with the current version, or restore the previous version) 5. You can recover unsaved documents if Word created an auto save version in the default location. a) True b) False 6. You can combine multiple versions of a document into one document in order to review all comments together. a) True b) True, but you can only combine 2 documents at a time c) False

7. How many sets of formatting changes does Word store at a time? a) b) c) d) Only one Two As many as there are in the combined documents None of the above

8. When combining documents, you can switch the order of the original document and the revised document in the Combine Documents dialog box. a) True b) False 9. You do not have to include certain types of changes in a combined document, such as formatting, changes to tables, or fields. a) True b) False

Quick Reference Sheets


Below is an example of our Quick reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date. They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.

Word 2010 Expert


Managing Versions
To use the Manage Versions feature, use the following procedure. 1. Select the File tab from the Ribbon to open the Backstage view. 2. Select Info, if it isnt already selected. 3. The Versions area includes the most recent versions of the document. You can select one to return to it. 4. Or, select Manage Versions. 5. Select Recover Unsaved Documents. 6. The Open dialog box displays a list of your unsaved files. Highlight the file and select Open. 7. Make sure you save the file.

Creating a New Template


To create a template, use the following procedure. 1. Create a new, blank document. 2. Make the changes you want to have applied to future documents based on this template, including styles, page layouts, placeholder content, etc. You can control any settings for the template to create consistency in future documents based on this template. 3. Select the File tab from the Ribbon to open the Backstage View. 4. Select Save As. 5. Navigate to the following location in the Save As dialog box: C:\Users\user name\App Data\Roaming\Microsoft\Templates 6. Select Word Template or Macro-Enabled Word template (dotx or dotm) from the Save as Type drop down list. 7. Select Save.

Customizing Page Numbers in Sections


1. Double-click in the footer area of the first section to open the Header & Footer Tools Design tab on the Ribbon. 2. If the Link to Previous option is active (in the Navigation group), select it to turn it off. Customized page numbers do not work if the sections are linked. 3. Enter the page number in the desired location by selecting Page Number and select the desired option from the drop down list. 4. Select Format Page Numbers from the Page Number drop down list to open the Page Number Format dialog box. 5. Select the Number Format from the drop down list. 6. Select Start at and enter the starting page number for this section. 7. Select OK. 8. Make sure there is a section break at the end of the current section. Move to the next sections footer. If the Link to Previous option is active (in the Navigation group), select it to turn it off. You may need to unlink each section separately. 9. Select Format Page Numbers from the Page Number drop down list to open the Page Number Format dialog box for this section. 10. Choose the Number format and the Page numbering start location for this and select OK to apply the formatting to this sections page numbering.

Corporate Training Materials, 2012

www.corporatetrainingmaterials.com

Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.

CERTIFICATE OF COMPLETION [Name]


Has mastered the course Word 2010 Expert
Awarded this _______ day of __________, 20___

Presenter Name and Title

HTML Material
We also offer an HTML version of the material. We convert a Training Manual to HTML which provides a basic way of viewing the material through your Internet browser. The material is presented with a Table of Content along the left so you can navigate between modules and lessons. There is also a set of navigation buttons along the top where you can just click though the material page by page. The HTML material can be hosted and accessed on a local computer. It is also possible to provide remote access through the Internet, a LAN, or even your company's Intranet. HTML provides the ability to offer a self-paced or off site version of the course. The link below will provide you the opportunity to view and navigate through the HTML format the same way a participant would experience it. www.corporatetrainingmaterials.com/HTML_Sample/Word_2010_Expert/index.html

PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on and created from the Training Manual. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.

Full Course Table of Contents


Preface ..............................................................................................................................................5 What is Courseware? ................................................................................................................................ 5 How Do I Customize My Course? .............................................................................................................. 5 Materials Required ................................................................................................................................... 7 Maximizing Your Training Power.............................................................................................................. 7 Module One: Getting Started .............................................................................................................9 Housekeeping Items.................................................................................................................................. 9 The Parking Lot ....................................................................................................................................... 10 Workshop Objectives .............................................................................................................................. 10 Pre-Assignment Review .......................................................................................................................... 11 Action Plans and Evaluations.................................................................................................................. 11 Module Two: Working with Document Information and Word Customization ................................... 12 Understanding Document Information .................................................................................................. 12 Password Protecting a Document .......................................................................................................... 17 Checking for Issues.................................................................................................................................. 18 Managing Versions ................................................................................................................................. 22 Customizing Word Options ..................................................................................................................... 23 Module Two: Review Questions.............................................................................................................. 28 Module Three: Working with Reusable Content ................................................................................ 29 Saving Selection as Autotext................................................................................................................... 29 Inserting a Quick Part ............................................................................................................................. 31 Creating Customized Building Blocks ...................................................................................................... 32 Editing a Building Block .......................................................................................................................... 33 Module Three: Review Questions ........................................................................................................... 37 Module Four: Working with Templates............................................................................................. 38

About Templates..................................................................................................................................... 38 Modifying an Existing Template ............................................................................................................. 39 Creating a New Template ....................................................................................................................... 40 Applying a Template to an Existing Document....................................................................................... 41 Managing Templates .............................................................................................................................. 44 Module Four: Review Questions ............................................................................................................. 48 Module Five: Working with Sections and Linked Content .................................................................. 49 Using Sections ......................................................................................................................................... 49 Customizing Page Numbers in Sections .................................................................................................. 51 Using Multiple Page Formats in a Document ......................................................................................... 53 Using Different Headers and Footers in a Document ............................................................................. 56 Linking and Breaking Links for Text Boxes .............................................................................................. 57 Module Five: Review Questions .............................................................................................................. 60 Module Six: Managing Versions and Tracking Documents ................................................................. 61 Merging Different Versions of a Document ............................................................................................ 61 Tracking Comments in a Combined Document....................................................................................... 64 Reviewing Comments in a Combined Document .................................................................................... 66 Module Six: Review Questions ................................................................................................................ 68 Module Seven: Using Cross References ............................................................................................. 70 Types of Cross References ....................................................................................................................... 70 Inserting a Bookmark.............................................................................................................................. 71 Inserting a Cross Reference .................................................................................................................... 72 Updating a Cross Reference.................................................................................................................... 74 Formatting Cross References Using Fields .............................................................................................. 76 Module Seven: Review Questions ........................................................................................................... 80 Module Eight: Working with Mail Merges ......................................................................................... 81

Creating a Mail Merge............................................................................................................................ 81 Sending Personalized Email Messages to Multiple Recipients ............................................................... 88 About Other Data Sources for Mail Merge ............................................................................................. 92 Creating Labels ....................................................................................................................................... 94 About Envelope and Label Forms ........................................................................................................... 99 Module Eight: Review Questions .......................................................................................................... 101 Module Nine: Working with Master Documents ............................................................................. 102 Creating a Master Document ............................................................................................................... 102 Creating Subdocuments ........................................................................................................................ 103 Inserting a Subdocument ...................................................................................................................... 105 Expanding and Collapsing Subdocuments ............................................................................................ 107 Unlinking a Subdocument ..................................................................................................................... 109 Merging and Splitting Subdocuments .................................................................................................. 110 Locking a Master Document ................................................................................................................. 111 Module Nine: Review Questions ........................................................................................................... 113 Module Ten: Working with Macros................................................................................................. 114 Recording a Macro................................................................................................................................ 114 Running a Macro .................................................................................................................................. 116 Applying Macro Security ....................................................................................................................... 117 Assigning a Macro to a Command Button or Shortcut Key .................................................................. 119 Module Ten: Review Questions ............................................................................................................ 124 Module Eleven: Working with Forms .............................................................................................. 125 Creating a Form .................................................................................................................................... 125 Using Form Controls ............................................................................................................................. 126 Locking and Unlocking a Form.............................................................................................................. 128 Adding and Removing Fields................................................................................................................. 129

Linking a Form to a Database ............................................................................................................... 131 Module Eleven: Review Questions ........................................................................................................ 134 Module Twelve: Wrapping Up ........................................................................................................ 135 Words from the Wise ............................................................................................................................ 135 Review of the Parking Lot ..................................................................................................................... 136 Lessons Learned .................................................................................................................................... 136 Completion of Action Plans and Evaluations ........................................................................................ 137