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Directions on the value of a consolidated business enterprise change management view of the departmental organisation by Bob Panic Why:

taking an enterprise change management view of the department or organisation looks to answer the fundamental question: What is happening in my organisation right now? Business Enterprise Change Management takes a pragmatic and holistic view across the entire spectrum of the organisation (or department) from 4 key areas: Strategy People Process Technology

Benefits include: practical, business focused & oriented SLA's and OLA's, a better understanding of the end to end elements of the department or organisation, better planning, quicker uptime and benefits realisation, better resourcing and staff uplift, more effective and focused use of funds and budgets, greater understanding of the dependencies and interdependencies between systems, business processes and interdepartmental/organisational relationships, better continuity and disaster planning, leads to a standardised governance and compliance approach

The three key functions of Business Enterprise Management: 1. Enterprise Change Management takes the holistic view of an organisation or department, from a people and business process perspective. Its main aim is to build effective and efficient management capability, consistency of governance and compliance, establishment of business focused service level agreements, understand what drives the employee and how to retain intellectual property and job skills and grow the workforce. 2. Enterprise Architecture Management main focus is on understanding dependencies and interdependencies of various ICT and production business systems from a people, process and technology perspective. The Enterprise Architecture Management view commences from a high level holistic view of all dependent ICT Business Systems and projects, to looking at establishing and maturing operational management support functions including operational service agreements to support core and noncore systems. 3. Enterprise Release Management is a pragmatic, strategic organisation wide ICT and Business Systems planning function Enterprise Release Management is particularly useful in highly complex government and corporate organisations where there are a large number of enterprise applications, business systems and processes along with varied ICT technology elements with complex interconnecting dependencies and links. Enterprise Release Management is the custodian of production ICT business systems and at its core it is a planning function Enterprise Release Management delivers: ITSM/ITIL into an enterprise, Centralisation of ICT functions Management of mergers of departments and corporate enterprises

Assists with the de-merger/de-centralisation of ICT services (including off-shoring and vendor management) Assisting organisations and departments build the maturity and capability to cope with integration of highly complex systems and processes.

My key considerations for Enterprise Change Management to be successful: Underpinned by SLA's and OLA's central knowledgebase for all ICT systems and artefacts Focused on transparency Must support business goals and objectives Must be agnostic to specific technologies and methodologies Must see technology as just a tool of the business Must take short term action but maintain a long term (3 to 5 years) holistic view of the entire organisation - understand the maturing process of an enterprise Embraces change Is the custodian of production business systems and technologies

How: Some of the practical and tangible key elements/artefacts that can be delivered: 1. Enterprise view of all business systems, applications, ICT infrastructure (both production and development and even POC systems) via an Enterprise Management Dashboard = 52 week planning dashboard covering all ICT business systems across all departments 2. High level Architectural "mud map" or systems view of the enterprise detailing the various systems, interfaces, dependencies and interdependencies 3. Enterprise Release Management - Master Systems & Project Plan a central informational list of all the key systems, their use, business contacts etc 4. Establishment of corporate SLA's and OLA's for all business systems according to the needs and requirements of the business stakeholders Some of the Key Enterprise Management forums that can be run: Service Level Management Forum: Understanding the core needs and requirements of business stakeholders and ensuring operational agreements and service level agreements are aligned, agreed, documented and reviewed Enterprise Architecture Environment Planning Forum: Budgets, Capacity, priority and focus

Enterprise Management Leadership Forum: i.e. CIO forum or ICT Directors forum: standardised consolidated and holistic direction for the management of ICT technologies and business systems. Forum can be used to discuss and agree world's best practice practices and behaviours in a consolidated front. A beneficial forum to discuss challenges, risks and issues from a senior management perspective. Helps reduce duplication and provides an idea's sounding board Enterprise Architecture Technology Platform and Standardisation forum : agree on technical architecture (supported, unsupported, open source, cloud computing, SAAS) key focus for a 3 to 5 year plan of technology Enterprise Planning Forum: supporting the CEO and Boards direction for the organisation from a people, process and technology view Enterprise Stakeholder Advisory Group: A governing body which has the final say and approval for consolidated direction for an enterprise and would ultimately submit business cases to the board for approval To know more about my directions or to discuss my experience implementing Business Enterprise Change Management; contact me on Mob: +61 (0) 424 102 603 (24x7) or Email:

Bob Panic: Business Enterprise Change Architect Specialising in: Organisational Business Change Management, Service Level Management, ITIL/ITSM, Core Business Systems Implementation, Enterprise Change & Release Management, Business Process Improvement, Service Management, SLA Management, Compliance & Governance Mob: +61 (0) 424 102 603 (24x7) Email: Web: