274 PARK STREET, BOONE, NC 28607 (843)625.1724  BENTONBF@APPSTATE.

EDU

B R I T TA N Y B E N TO N
EDUCATION
Appalachian State University, Boone, NC GPA: 3.21 Anticipated Graduation Date: May 2014 Bachelor of Science in Public Relations, Bachelor of Arts in Spanish

EMPLOYMENT
Haircut 101, Receptionist/Assistant, April 2012-present Responsibilities include:      Responding to customer inquiries via phone and email Arranging and entering appointments using Millennium software Responding to stylists’ needs Closing responsibilities, such as balancing the cash register and printing reports Coordinating in-salon wedding parties and emailing invoices

Appalachian Food Services, Cashier, October 2010-March 2012 Café Portofino, Cashier/Hostess, January 2021-June 2012 Duties included:     Responded to customer inquiries Abided by specific rules when handling food/work surfaces Kept work-space clean and presentable Appropriately seated customers

Carolina Made, Customer Service/Packager, July 2008-August 2011 Responsibilities included:      Answered phone calls and responded to customer inquiries Entered t-shirt/merchandise orders over the phone Updated customer account information Faxed/mailed statements to customers Packaged and billed merchandise (mostly sportswear) to appropriate address

RELATED EXPERIENCE
“Ride, Dottie, Ride” Campaign, Partnered with Antique Motorcycle Foundation and Colon Cancer Alliance, PR Intern, September-December 2013    Created/designed website Conducted research Conducted research and produced a communication audit

Opposing Abuse with Services and Shelter, Inc. (OASIS), Researcher, October-December 2013 Appalachian Overseas Education Programs, PR Intern, January-May 2013

  

Maintained/Updated Twitter account Analyzed/Enhanced communication tools by conducting a communication audit Conducted research and produced a literature review based on client’s needs

The Active Choice, Researcher, February 2013

SKILLS
    Speaks conversational Spanish Produces fact sheets, backgrounders, news/media releases, platforms, and other PR-related Works well with Adobe Illustrator, Photoshop, InDesign and infographic software Works well with social media platforms, such as Twitter, Facebook, Linkdin, and about.me

documents (Piktochart.com)

REFERENCES
John Mena Owner/Haircut 101 (828) 262-3324 Heather Rogers Manager/Haircut 101 (828) 262-3324 Kathleen Clouse Supervisor/Carolina Made (704) 821-6425

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