# TKJAIN’S 10 SIMPLE PRINCIPLES

Problem Solving and Deci ion Ma!ing Tec"ni#\$e
S%eciall& De igned 'or Indian Admini (ra(or
Professor Trilok Kumar Jain 12/10/2013

T"e idea ) vie* ) ("o\$g"( and o%inion e+%re ed in ("i e,boo! are ("e %er onal vie* o' ("e a\$("or- T"e a\$("or i onl& re %on ible 'or an& mi (a!e ) error and la% e *i(" regard (o 'ac( and in'orma(ion in ("i boo!le(- T"e %\$r%o e o' ("i (\$d& ma(erial (o "el% a %ro%er di c\$ ion-

A%%roac"e (o Problem Solving . Deci ion Ma!ing S(ra(egie
b& / Trilo! K\$mar Jain Dean) IS0M) S\$re " 1&an 2i"ar 3niver i(&) Jai%\$r) India 4ain-(!5gmail-com re idence / Para!" Ni*a ) Siva!am\$ 2e(erinar& 6o %i(al Road) 1ogaga(e Circle) 0andraba ) 0i!aner Mobile / 7818890:;9

Story of the wood chopper : <nce ("ere *a a *ood c"o%%er) "e *a o b\$ & (r&ing (o c"o% do*n (ree *i(" "i ver& bl\$n( a+e) ("a( "e com%lained "e co\$ld never manage ("e (ime (o "ar%en "i a+e- T"\$ "e *a (a!ing a long (ime (o c\$( ("e *ood- Someone \$gge (ed "im (o "ar%en ("e a+e- T"i increa ed "i e''ec(ivel& (rmendo\$ l& and *"ile "e *a (a!ing a long (ime earlier) no* i( *a (a!ing a 'e* min\$(e One generation plants the trees, and another gets the shade Live as if you were to die tomorrow. Learn as if you were to live forever "Tell me, I ll forget. Show me, I ll remem!er. Involve me, I ll understand" "#nyone who stops learning is old, whether at twenty or eighty. #nyone who \$eeps learning stays young. The greatest thing in life is to \$eep your mind young.% - &enry 'ord

Ever& %roblem i an o%%or(\$ni(&- I( give &o\$ ("e c"ance (o %rove ("a( &o\$ are an admini (ra(or - 1rea( admini (ra(or are !no*n b& ("eir deci ion - T"e grea(er &o\$r deci ion ma!ing !ill ) ("e grea( %re (ige and val\$e &o\$ *ill "ave- Admini (ra(or "ave (o inve ( ("eir (ime and energie in deci ion ma!ing- T"e ca%abili(& (o (a!e ("e be ( %o ible deci ion in ("e given i(\$a(ion *ill en \$re ("a( &o\$ are able (o %er'orm &o\$r role and &o\$r a%%oin(men( (o ("e %o ( i 4\$ (i'ied=o\$ can ee ("a( grea( admini (ra(or "ave (ran 'ormed ("eir organi a(ion a'(er ever& %roblem- <ne e+ec\$(ive (ran 'ormed (raining academ&) *"en i( *a deva (a(ed b& 'lood About Tkjain’s 10 Principle Series A an a\$("or o' managemen() I "ave iden(i'ied 10 e '\$nc(ional a %ec( and "ave *ri((en e,boo! on %rinci%le > *"ic" are im%le) ea & (o remember) ea re'lec( ("e mo ( im%or(an( a %ec( - T"e e e,boo! in(erne(- Some o' ("e e are a \$nder/ , En(re%rene\$r ’ g\$ide (o Managing 6\$man Re o\$rce En(re%rene\$r ’ 1\$ide (o managing Mar!e(ing 'or Tomorro* En(re%rene\$r ’ 1\$ide (o Managing ?inance En(re%rene\$r ’ 1\$ide (o Managing 0\$ ine Nego(ia(ion en(ial %rinci%le in eac" ("o e '\$ndamen(al 10 & (o \$nder (and and can are 'reel& available on

T"e En(re%rene\$r’ 1\$ide (o Digi(al Mar!e(ing and @eb%rene\$r "i%

(ecision ma\$ing depends on following factors : a- &o\$r \$nder (anding o' ("e vi ion) mi and goal o' ("e organi a(ion ion) (ra(egie ) val\$e

b- &o\$r abili(& (o collec( 'ac( ) in'orma(ion) da(a) idea ) o%inion and re o\$rce c- &o\$r abili(& (o crea(e a %ar(ici%a(ive deci ion ma!ing clima(e)

*"ic" enable ("e organia(ional %ar(ici%an( (o o*n ("e deci ion d- &o\$r abili(& (o genera(e ("e re#\$ired clari(&) mo(iva(ion) \$nder (anding) and Aeal 'or ("e im%lemen(a(ion o' ("e deci ion e- &o\$r abili(& (o brea! comm\$nica(ion barrier and e (abli " an environmen( o' (r\$ () m\$(\$al \$%%or() coordina(ion and collabora(ion) o%enne and (ran %arenc&) %\$blic acco\$n(abili(& and commi(men()* 'undamentals of decision ma\$ing : a- conver( ("e %roblem Bc"allengeC in(o an o%%or(\$ni(& b- iden(i'&) eval\$a(e and di c\$ al(erna(ive

c- dig ("e 'ac( be&ond ("e \$r'ace and collec( in'orma(ion be&ond ("e in'orma(ion available (o ever&one d- vi \$ali e ol\$(ion) im%lemen(a(ion im\$la(e i() an(ici%a(e ("e %roblem in

e- di c\$ ) "are and ell &o\$r deci ion convince ever&one abo\$( &o\$r deci ion

o ("a( &o\$ are able (o

'- be 'le+ible) be %re%ared (o ada%( a %er i(\$a(ion g- *or! a %er g\$ideline o' ("e "ig"er a\$("ori(ie D (a!e "ig"er a\$("ori(ie in con'idence "- ac#\$ire (raining) c"ange men(al "oriAon 'or en"ancing &o\$r vi ion i- em%a("i e , develo% \$nder (anding o' o("er E %er %ec(ive and ("eir %roblem 4- give credi( (o &o\$r (eam) o*n ("e mi (a!e and 'ail\$re

)*

Types

of

pro!lems

and

their

management
1. Role Con'lic( 2. Re o\$rce Con (rain( 3. Emo(ional <\$(b\$r ( ) Pre4\$dice e(c4. Lac! o' @or! C\$l(\$re 5. Lac! o' Ini(ia(ive 6. Admini (ra(ive Poicie and 0\$rea\$cra(ic S(r\$c(\$re 7. Re i (ance (o C"ange 8. Con'lic( 9. Lac! o' in'orma(ion and nece

ar& g\$ideline

10. Lac! o' coordina(ion and con(rol

T"e e %oin( are di c\$

ed belo* / ,

Role Con'lic( / =o\$ are a !ed (o *or! on %ro4ec( ) *"ere &o\$ are no( clear abo\$( &o\$r a\$("ori(& or &o\$ don( "ave re#\$ired a\$("ori(& or &o\$ are *or!ing on a %ro4ec( on *"ic" ome o("er i al o *or!ing and noone i \$re abo\$( clari(& o' role or &o\$ "ave ome %ro4ec( *"ic" i be&ond &o\$r com%e(enc&\$gge (ion / A an admini (ra(or) organi e role clari(& e ion ) coordina(ion e ion and become a grea( organi er- <rgani e role di c\$ ion ) role clari(& e ion ) "ave clari(& regarding *"a( o("er e+%ec( 'rom &o\$ and "o* ("e& *i " &o\$ (o *or!- T*o %er on (ar(ed *or!ing (o %romo(e 'amil& %lanning- <ne *en( 'rom "ome (o "ome re#\$e (ing 'or 'amill& %lanning , b\$( 'ailedT"e o("er *en( (o villager (o olve ("eir %roblem and e (abli " 'riend "i% *i(" ("em *i("o\$( (al!ing abo\$( 'amil& %lanning and \$l(ima(el& ac"ieved "i goal - A clari(& o' role and clari(& o' goal "el%ed ("e %er on-

Re o\$rce Con (rain( D organi a(ional con (rain( D di crimina(or& & (em/ T"ere are ome re o\$rce ) *"ic" are al*a& in "or( \$%%l&- Some o' ("e e are / a- (ime b- mone& c- man%o*er da\$("ori(& e- o''ice e#\$i%men( and (ool '- *rong %olicie and %rac(ice - =o\$ *ill al*a& 'ind ("a( &o\$ "ave (o *or! *i(" le re o\$rce - =o\$ *ill al*a& 'ind ome limi(a(ion in ("e & (em and %roced\$re - Trea( ("e e a o%%or(\$ni(ie \$gge (ion / Pre%are a (ra(eg& (o demand 'or re o\$rce ) %ro4ec( &o\$r re o\$rce re#\$iremen( clearl& and %ro%erl& and (ell clearl& *"a( i ("e *or! (o be done (o ("e "ig"er a\$("ori(ie o ("a( &o\$ ma& ge( ("e re#\$ired re o\$rce - Clearl& %eci'& ("e con (rain( \$nder *"ic" &o\$ are *or!ing- =e() %re%are &o\$r el' (o *or! \$nder le re o\$rce - Innova(e) (re(c" and e+(end ("e e+i (ing re o\$rce and en \$re ("a( &o\$ are able (o o\$(%er'orm *i(" le re o\$rce E+am%le / , 0eca\$ e Nic! 2\$4icic didn( "ave "and and leg ) "e emerged a ("e be ( mo(iva(or and in %ira(ional leader 'or ma e - 0eca\$ e Jagdi " 0"ai Pa(el *a a blind) "e e( \$% 0lind Men E A ocia(ion Bno* 0lind Peo%leE A ocia(ionC and (ran 'ormed live o' blind %eo%le all over ("e co\$n(r&- 0eca\$ e 1and"i 4i *a denied 1 ( cla (ravel in So\$(" A'rica) "e c"anged "i %a(" 'rom being an advoca(e (o being a "\$man rig"( c"am%ion and \$l(ima(el& a a 'reedom 'ig"(erDr- Ma"endra K"adga*a() ("e Direc(or o' Ra4a ("an Arc"ieve com%le(ed digi(ali ed over 9F la!" doc\$men( incl\$ding over 1000 &ear old doc\$men( rela(ing (o %rincel& (a(e and old doc\$men( rela(ing (o land record in a ver& "or( %an o' (ime in %i(e o' re i (ence) and "\$rdle ("a( "e 'aced in ("e %roce - ?or de(ail ) %lea e read ("e ca e (\$d& on Dr- Ma"endra K"adga*a( b& clic!ing "ere-

Dr- La(ee' 3 (a com%le(el& (ran 'ormed Ja*a"ar Kala Kendra 0i!aner and (ar(ed a ne* 'ol! ar( . (radi(ional Ra4a ("ani m\$ e\$m in ("e Kala!endra- ?or ("i "e didn( "ave ("e re#\$ired re o\$rce ) man%o*er and (ime- 6o*ever) "e \$ ed ("e ervice o' (\$den( *"o came 'or \$mmer (raining in ("i %ro4ec( and "e ac"ieved "i goal *i(" %er'ec(ion- Tr\$l& an amaAing %ro4ec( *i("o\$( re#\$ired re o\$rce Emo(ional <\$(b\$r () Pre4\$dice e(c / "anding emo(ional i \$e i a di''ic\$l( (a !- <rgani a(ion are no( 4\$ ( b\$ndle o' %eo%le- To develo% grea( (eam ) &o\$ "ave (o "ave a mo(iva(ed (eam and ("ere'ore "andling emo(ional i \$e *i(" care i ver& im%or(an(\$gge (ion / Pre%are &o\$r (ra(eg& (o "andle emo(ional i \$e S(ic! (o &o\$r goal and ac"ieve i(- Kabir K"an in C"a! De 'ilm 'ace %re4\$dice o' %eo%le) b\$( %rove "im el' b& %er'ormance and en \$re ("a( *i(" "i dedica(ed %er'ormance) "e i able (o bring vic(or& 'or IndiaLac! o' @or! C\$l(\$re / ("ere are ome organi a(ion ) *"ere %eo%le don( *i " (o *or!- =o\$ ma& (r& "ard) &e() &o\$ *ill no(ice ("a( ("e& are ("ere 4\$ ( (o !ill (ime- T"e& 'ail (o reali e ("e immen e 4o& o' doing "one ( and commi((ed *or!- T"e& 'ail (o en4o& ("e a(i 'ac(ion o' ac"ievemen( - T"e& lac! ac"ievemen( mo(iva(ion and an& *illingne (o %er'ormIn ("e 'ilm Lagaan) *e 'ind ("a( *"en ("ere i a \$%er,ordina(e goal) a ver& im%or(an( ca\$ e) ever&one 4oin and \$%%or( ("e ca\$ e- T"o e *"o *ere con idered in igni'ican() mall and o("er*i e inca%able) became in (r\$men(al in ac"ieving \$cce <nce ("ere i a grea( *or! c\$l(\$re) ever&one become ("e *inner@e can learn 'rom ("e leader "i% (&le o' 0"\$van in LagaanLac! o' Ini(ia(ive / <rgani a(ion can gro* onl& i' em%lo&ee are %roac(ive and (a!e ini(ia(ive (o olve %roblem ) "o*ever) mo ( em%lo&ee don( do i(- =o\$ "ave (o crea(e a c\$l(\$re 'or ini(ia(ive and innova(ion and en \$re ("a( ("o e *"o 'ail (o (a!e re#\$ired

ini(ia(ive are given %ro%er orien(a(ion D (raining D mo(iva(ion 'or ("i Admini (ra(ive Policie and 0\$rea\$cra(ic S(r\$c(\$re/ mo ( organiAa(ion crea(e %olicie 'or ("e develo%men( o' organiAa(ion G "o*ever) ("e e ame %olicie la(er become "\$rdle a ("e e %olicie become b\$rea\$cra(ic- Policie ) %roced\$re ) %rac(ice and (r\$c(\$re give (abili(&) order) and di ci%line (o ("e organiAa(ion - 0\$( over a %eriod o' (ime) ("e e can conver( organiAa(ion in(o a b\$rea\$cra(ic organiAa(ion and i( ma& com%le(el& mar ("e %er'ormance o' ("e organiAa(ionRe i (ance (o C"ange/ Peo%le re i ( c"ange- Tec"nological i \$e ) c"anging circ\$m (ance ) c"anging "abi( ) c"anging li'e (&le) c"anging %oli(ical %"ilo o%"&) increa ing com%e(i(ion and o("er 'ac(or 'orce organiAa(ion (o c"ange and ada%( (o ("e i(\$a(ion 6o*ever) em%lo&ee do re i ( (o c"ange d\$e (o man& rea on li!e ("eir o*n *or!ing "abi( ) ("eir ve (ed in(ere ( ) ("eir o*n ire, ra(ional %ro4ec(ion o' '\$(\$re) 'ear and %eer %re \$re- T"ere i a need o' managing c"ange %ro%erl&- T"e admini (ra(or m\$ ( learn ("e ar( o' (reng("ening ("e 'orce in 'avor o' c"ange and minimiAe ("e 'orce again ( c"ange- T"e e+ec\$(ive m\$ ( (r& (o crea(e an environmen( in 'avor o' c"ange managemen(Con'lic( / con'lic( are na(\$ral (o ("ere are al*a& i(\$a(ion *"en di''ic\$l( (o "andle- T"e e i \$e m\$ (o en \$re ("a( ("ere are mec"ani m ("e organiAa(ion ) "o*ever) ("e e con'lic( become (oo ( be "andled care'\$ll& and (r& (o manage con'lic( -

Lac! o' in'orma(ion and nece ar& g\$ideline / ("ere ma& be i(\$a(ion *"en &o\$ "ave (o (a!e a deci ion) 'or *"ic" &o\$ don’( "ave an& "el%ing in'orma(ion D g\$ideline D %roced\$re D in (r\$c(ion - =o\$ ma& 'ind &o\$r el' %er%le+ed- I( i nece ar& (o ee! g\$ideline o' "ig"er a\$("ori(ie in \$c" i(\$a(ion - 6o*ever) *"en ("ere i an emergenc&) &o\$ can’( %o (%one- =o\$ "ave (o (a!e a deci ion- T"e deci ion m\$ ( re'lec( &o\$r ca%abili(&- T"e

#\$ali(& o' deci ion m\$ ( %rove ("a( &o\$ \$nder (and ("e vi ion) mi ion) (ra(egie ) val\$e ) and goal o' ("e organiAa(ion and all &o\$r deci ion are in line *i(" ("e eLac! o' coordina(ion and con(rol/ &o\$ can con(rol &o\$r el') b\$( can’( con(rol o("er - =o\$ "ave (o crea(e con(rol 'or o("er Bcon(rol H (andard ) g\$ideline ) e( o' e+%ec(a(ion e(c-C- Crea(e con(rol and %arame(er ("a( can en \$re ("a( &o\$ are able (o "andle %o(en(ial %roblem )* +ro!lem Solving and (ecision ,a\$ing Techni-ues
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