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ITIL Trainings Brochure

The ITIL Framework


Requirements The business/customers

Service knowledge managements system

Services Strategy
Strategies

Policies

Resource and constraints

Change proposals & service charters

Services Design

Solution Designs

Architectures

Standards

Services Design packages

Services Transition

New/changed/ retired services

Testes Solutions

SKMS updates

Implementation of transition plans

Business Value

Service portfolio

Services Operation

Achievements against targets

Operational/live services

Service Catalogue

Continual Service improvement

CSI register, improvement action and plans

Who we are
MCAL (Management Consulting & Advanced Learnings) is the leading high-end consulting and training company in South Asia having expertise in the areas like Business Analysis, Management Consulting, Project Management , Sales, Finance, Cloud Computing, Six Sigma, Android, Big Data, Data Analytic IT Service Management / ITIL framework. We are serving most of the fortune 500 companies present in India. In the last 5 years, we have helped more than 5000 professionals shape their career with accelerated growth. Our exceptional track record and innovative approach make us one of the most liked Training and Consulting Partner for our clients, from Individuals to MNCs. We are associated and approved from by the Global Bodies like IIBA Canada, PMI -US, TUV -Germany, IREB -Germany and ITIL -UK, this is a unique achievement for any Indian Company.
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Associated with...

ITIL Cources @ MCAL


COURSE
ITIL Foundation

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ITIL is well known IT service Management (ITSM) framework developed by OGC UK. It is de facto standard for understanding and ensuring best ITSM practices ITIL stands for Information Technology infrastructure Library. Following is certification Scheme

PURPOSE
Become conversant with ITSM terminology and basic concepts

WHO SHOULD DO IT
Anybody who wants to become IT Service Management professional. E.g. Software Engineers, IT Managers, IT Support Groups etc ITSM professional focusing on one/multiple areas of IT Service Management. This stream is for those who will design Services and implement them. The perspective is of IT Service creation.

ITIL Life Cycle

IT Service study through various life cycle stages. Service Strategy, Service Design, Service transition, Service Operation Continual Service Improvement

ITIL Capability

IT Service Management aspects study from various class of roles. Operational Support and Analysis, Planning Protection and Optimization Release control and validation Service Offerings and Agreements

IT users, business users, managers focusing on one/multiple areas of IT Service Management. This stream is for those who will use and extract value from IT Services and do business using IT services. The perspective is of IT Service optimization, usage of service for business.

Managing Across Life Cycle

IT Service delivery using thorough understanding of each life cycle stages in isolation Senior IT and Business professionals who need understanding of ITIL framework. This should enable them implement IT services provision and bridging the gap in stages to achieve optimal value by using service with better quality. management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

ITIL is framework for IT service management. It is result of years of interaction of various diverse vendor groups and UK government Office of Commerce OGC group to arrive at common understating of ITSM. ITIL consists of framework around Service Life Cycles namely Service Strategy, Design, Transition, Operation and continual Service improvement (draw a major diagram as discussed earlier). ITIL Certification path consists of foundation and life-cycle and capability paths. There are five life-cycle certificates and four capability certificates. In addition to this one certificate of Managing across life cycle will lead to ITIL expert title. Highlights 1. ITIL offers standardization of IT service management terminology 2. ITIL is collection of best practices in IT services offering 3. ITIL does not prescribe any specific way; outlines the guidelines which are vendor neutral 4. Use of ITIL knowledge will help achieve ITSM and IT security certificates 5. ITIL gives flexibility in implementing best practices as per needs of organization; it allows to adopt and adapt 6. ITIL helps individuals to achieve certification giving impetus on knowledge skills required at various levels of IT service management hierarchy 7. ITIL is continuously updated with latest experience due to adoption of continual improvement approach 8. ITIL is adopted in variety of situations giving it wider acceptability 9. ITIL has life cycle approach which ties the process driven improvements as per needs of business 10. ITIL brings in focus the service aspect of IT and enables organization to achieve more Individual Benefits 1. Clearer concepts of ITSM terminology helps in understanding overall IT service model 2. Frame work approach gives Individual to use his experience to best 3. Clear path of career progression by achieving different capability/service life-cycle certificates 4. Better understanding of IT service industry both from client and IT service vendor perspective 5. Use of best in class processes
Team Benefits 1. Common understanding of ITSM terminology; better communication 2. Use of collective experience since ITIL does not enforce any standard 3. Collaboration within and outside team based on clear understanding of requirement of IT as Service For example, better understanding from vendors, third parties and inter department requirements 4. IT as service becomes focus; rather than technical expertise or excellence 5. Clearer roles and responsibilities

Company 1. Better assessment of companies position vis-vis IT SM industry 2. Uniformity in application of processes. 3. Better understanding of contractual obligations as well as internal working of IT service provider departments 4. Better placed to strategies and take position based on best in class practices 5. Value for money realization with residual value for IT service provider(specifically)

RECOMMENDED READING ITIL Services Strategy ITIL Services Strategy Publication 21 hours of personal study is recommended ITIL Services Design ITIL Services Design Publication 21 hours of personal study is recommended ITIL Services Transition ITIL Services Transtion Publication 21 hours of personal study is recommended ITIL Services Operation ITIL Services Operation Publication 21 hours of personal study is recommended ITIL Continual Service Improvement ITIL Continual Service 21 hours of personal study is recommended

Core Study Material for ITIL Qualifications ITIL Master ITIL Expert Managing Across the Lifecycle SS SD ST SO CSI OSA PPO RCV SOA
Capability modules

RECOMMENDED READING OSA Primarily ITIL Services Operations Continual Service 12 hours of personal study from SO and CSI is recommended. PPO Primarily ITIL Services Design 21 hours of personal study from SD is recommended RCV Primarily ITIL Services Transition and ITIL Services Operation 21 hours of personal study from ST and SO is recommended SOA Primarily ITIL Services Strategy and Service Design 21 hours of personal study from SS and SD is recommended

Lifecycle modules

ITIL Foundation in IT services management RECOMMENDED READING


Reference all 5 ITIL Lifecycla Publications 20+ hours of personal study is recommended