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Image Update

GEAE Account

Project Leader:

Brian Boyce Jr. Customer Engineer/ Certified Greenbelt

Master Black Belt Steven Bonacorsi

Start Date:

April 30, 2002

Six Sigma in Action Image Updates

Customer Profile 18,000-Seat Aircraft Engine Manufacturing and Service Company Business Problem & Impact
All PC Equipment issued to GEAE end-users is preloaded by GE ITS with a standard image. These images are updated & maintained by GEAE. All released images must be replicated to the GE ITS servers so they can be loaded on end-user equipment. The current process could take as long as one week with extensive administration involvement.
Process Capability Before (0 Sigma)

Measure & Analyze

Data Collection: The time it took to transfer an image was measured at 34.78 Hours. The existing process sigma was 0. Root Causes: No notification by GEAE Image Group and no clear process documentation were identified as the main root causes. P roc es s D at a

Pr o c e s s Ca p a b ility A n a ly s is f o r Cy c le Time

Process Capability After (Over 6 Sigma)


Improve & Control

US L T arget LS L

17. 0000 * *

W it

Robocopy program implemented and scheduled to run daily M ean 0. 3888 S am ple N with automatic e-mail notification. Team set up to receive e- 40 S t D ev (W it hin) 0. 000000 mail notification and will be alerted if update didS tnot occur. D ev (O v erall) 0. 147566 Cycletime Improved to 0.39 Hours!
P ot ent ial (W it hin) C apabilit y

O ve



* 7. 47E + 16 *

Eliminated administration cost due to process automation. C pk 7. 47E + 16 All equipment now issued to end users with current images.
C pm O v erall C apabilit y Pp

0. 0. 0. 0. 0. 10 05 0. 15 0. 20 0. 30 25 35 40 50 45 55

O bs erv ed P erf orm anc e * * P P M < LS L P P M T ot al * 37. 52 P P M > US L 0. 00 0. 00

E x p. "W it hin" P erf orm anc e P P M < LS L P P M T ot al * 0. 00 0. 00 P P M > US L

E x p. "O v erall" P erf orm an P P M < LS L P P M > US L P P M T ot al

A Total Savings of US $11K Annually!