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Apple Remote Desktop

Watertown High School
August 20, 2009

ARD User Guide first edition, Page 1
What is it?

Apple Remote Desktop (ARD) is a program that allows for the remote management of
client computers. Some of the tools that ARD brings to the classroom include the
ability to visually monitor client machines, take control of a remote computer to assist
a user, share screens among users, and transfer files to client machines. This guide is a
work in progress and will be updated as time goes on. In its current state it is not
100% complete and does not cover Everything, but provides a basic overview that can
be built upon over time. If you have questions beyond the scope of this guide, please
see your integrationist or the tech office for assistance.

ARD User Guide first edition, Page 2
Getting Started and we’re off...
To open ARD you can either
click on the icon located on
your dock, or click on the GO
menu, Applications folder,
and select Remote Desktop

The first time that you open ARD you will see the following screen asking for a
password. This password is a password of your choosing and is used only by ARD
on your machine. It is recommended you use your login password. After you have
added your password click Continue.

ARD User Guide first edition, Page 3
After selecting Continue you will be taken to the Report Collection screen.
Uncheck ALL boxes and click Done.

The main Remote Desktop screen will now be visible and ready to be
customized for your needs.

ARD User Guide first edition, Page 4
Customizing painfully important...
When using ARD for the first time, many of the necessary settings will not be
easily accessible. Before digging into the program it is recommended that time
is taken and the settings be customized to improve the usability.

Customizing the Toolbar

To change the Toolbar right click in an empty area of the tool bar and select
Customize Toolbar.

Yo u c a n a d d a n d s u b t r a c t
fe a t u r e s t o y o u r m e n u b y
dragging the features onto or off
of the Menubar. When you are
finished adding and subtracting
the commands that you need
click Done.

Suggested features to have on
your menu bar include the

•Observe •Send Message
•Control •Chat
•Curtain •Open Items
•Share Screen •Shut Down
•Lock Screen

ARD User Guide first edition, Page 5
Customizing the

By default ARD shows
categories of
information that are not
needed by all users.

To customize the
categories that are shown to those that are most pertinent open the Edit menu
and select View Options...

It is recommended that the
following columns of data
be shown:

•Current Application
•Current Status
•Current User

ARD User Guide first edition, Page 6
Customizing the Control

When clicking on a computer,
by default it will open a dialog
box that gives information
about the selected computer.

It is recommended to
change the setting so that
when a computer is double
clicked, control of the
computer occurs.

To change the double-
click setting, open the
Remote Desktop menu
and select Preferences.

From the Preferences
dialog box, use the drop-
down box to change the
Double-clicking... setting to Control.

ARD User Guide first edition, Page 7
Setting Up Groups

Groups are used like folders to
organize lists of computers that will
need to be accessed.

To create a list, open the File
menu and select New Group.
The group will appear in the
ARD list where it can be

It is recommended that a
group be created for each
class in each term.

ARD User Guide first edition, Page 8
Setting Up Lists
The list feature aids the groups in organizing computers that are frequently
accessed. To create a group computers will be found through the scanner and
selecting by using the command click method.

Before looking for computers, confirm that the Scanner is set to Bonjour. This
should be the default, however if it is changed it can be easily changed back by
clicking the drop-down
b ox a n d c l i c k i n g o n
Bonjour. If the scanner is
n o t s e t c o r r e c t l y,
computers that are on
the network will not be

When using the scanner to find users/computers to control, click one time on the
listed computer while holding down the command key. After selecting the
computers to put in a list, open the File menu and select New List from
Selection. This will create a new group in the ARD list.

ARD User Guide first edition, Page 9
After the list has been created, it can be
renamed. It is recommended that the lists be
named by the class that it will include. After
creating a list it can be moved into a group for
organizational purposes.

If it is necessary to add a computer to a list
after the list has been created, just drag the
computer from the scanner window onto the
list icon. To remove a computer from a list,
click one time on the computer in the list view
and press delete.

ARD User Guide first edition, Page 10
The Tools time to mess with someone...
To activate the following actions on a remote computer, double-click the target
computer within ARD.

Controlling a Computer
By controlling the computer the
remote user will see what is
happening and and will still be able to Observing a Computer
control the computer. To observe a computer click one time
on the computer you wish to observe
and click on the Observe button on
the toolbar. This will allow
the remote user to
continue using their
computer without any

Curtain Control
The curtain option allows ARD to lock the
screen of the remote computer while the
ARD user is able to control the computer.

ARD User Guide first edition, Page 11
Observing Multiple Computers
ARD allows for the observing of multiple computers at one time. To observe
multiple computers at once highlight the target computers and press the
Observe button on the toolbar.

While observing the computer
name and current user are
shown below the screen. The
number of screens shown at one
time can be changed by clicking
on View Options on the toolbar.

The View Options dialog
box will allow
adjustment of computers
per page up to nine at a time.

ARD User Guide first edition, Page 12
Sharing a Screen
ARD allows the sharing of a screen with
client machines. To share a screen open
the group of computers with which the
screen will be shared and click once
within the list, type command+A (this
will select all members of the group), and
press the Share Screen button on the
t o o l b a r.
The Share
S c r e e n
dialog box
will appear. Press, Share Screen and all selected
targeted computers will have the same view.

Locking a Screen
In order to stop wandering eyes and fingers, ARD allows for the locking of
remote computers. When a screen is locked, the remote computer will see a
picture of a lock, who has applied the lock, and a message that can be set
through ARD. To lock a computer or group of computers, select the target
unit(s) and press Lock Screen on the toolbar.

If it is desired to have a message displayed
on the screen, type it in the Lock Message
text box. Any message is able to be saved as
a template by scrolling down the template
drop-down box and selecting save template,
and can be accessed through the same drop-
down box. To apply the lock, press Lock

ARD User Guide first edition, Page 13
Sending Items
When sending items to
remote computers, it is
necessary to select the
remote computers from
within a list using the
command click method or
command+A (select all)
shortcut. After selecting
the target computers, drag
the desired file that is to
be shared on-top of the
target computers. When
the mouse button is
released, the Copy Items
dialog box will appear.

From within the Copy
Items dialog box
preferences on where the file will be saved to and what will happen once the
transfer is complete are available. After desired settings are set press copy to
complete the copy of files.

Tip: If multiple files are to be sent it is suggested that the files be put into a
folder and compressed as a .Zip file as opposed to adding multiple files to be sent.
Errors can occur when trying to send to many individual files or too large of files
over the network. Compressing the folder can be done by right-clicking on a
folder and selecting Compress.

ARD User Guide first edition, Page 14
Opening an Application
ARD allows for the opening of a specified application on all
targeted computers as long as it is installed on the remote
computer. To send the command to open a specified
application begin by selecting target computers. After
selecting targeted computers, click on Open Items.

When the Open Items dialog box opens, press
the + sign to open the finder window where
the applications to open on the remote
machines can be selected.

After selecting the applications
press Open.

Chat with a Student
Within ARD it is possible to have a private
chat with a user. When using the chat
feature, ARD cannot be observing the
computer with which the chat will be with.
To chat, select the computer and click
Chat on the toolbar and the chat dialog
box will appear.

ARD User Guide first edition, Page 15
Sending a Message
ARD allows the sending of a message to multiple users at one time. Sending a
message differs from chatting in that the remote user is not able to reply. As
with the chat feature, the target computers cannot be actively controlled. To
send the message, select the computer(s) by using the Command+click method,
or select all by using the Command+a. After selecting the target computers,
click on the Send Message button on the toolbar. Once the Send Message dialog
box has appeared,
type the desired
message to appear
on the target
computers and
press send. ARD
i s a b l e t o s ave
messages that are
frequently used as
a template that
can be recalled by
scrolling through
the Template
scroll box.

ARD User Guide first edition, Page 16