DOCUMENTS RELATING to

ANY REPORT, INCLUDING BUT NOT LIMITED TO FD-302S, ELECTRONIC COMMUNICATIONS, AND INSERTS, RELATING TO ANY COMMUNICATION BY ANY PASSENGER ONBOARD ANY OF THE FOUR FLIGHTS HIJACKED ON 9/11/2001 FOLLOWING THE HIJACKING OF SUCH FLIGHT (INCLUDING VOICE MAIL MESSAGES AND CALLS TO THE SOMERSET COUNTY, PA EMERGENCY (911 OPERATOR SERVICE).

RESPONSIVE TO REQUESTS #35-13
[PACKET #6]

COMMISSION COPY

9/11 COMMISSION TASK FORCE DOCUMENT DELETION CODES
[As of August 11, 2003]
"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which would tend to reveal the identity of an informant or source where confidentiality is expressed or implied. "B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI techniques and/or methods which would impede or impair the effectiveness of that technique and/or method. "C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor responsive to the Commission's requests. "D" - FBI PENDING CASE INFORMATION - Information which would impede or jeopardize a pending investigation of the FBI. "E" - STATUTORY - Information legally prohibited from release by statute. "F" - PRIVACY/SECURITY - Information, the disclosure of which would be an unwarranted invasion of the personal privacy or jeopardize the safety of law enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers; (2) date and place of birth; (3) home address and telephone numbers; (4) personnel cell phone and pager numbers

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign government and/or foreign service to include the names of foreign law enforcement employees/officials.

THE NATIONAL COMMISSION ON TERRORIST ATTACKS UPON THE UNITED STATES
COMMISSION DOCUMENT REQUEST
DOCUMENT REQUEST: DOCUMENT REQUEST #35-13
SUBJECT: ANY REPORT, INCLUDING BUT NOT LIMITED TO FD-302S, ELECTRONIC COMMUNICATIONS, AND INSERTS, RELATING TO ANY COMMUNICATION BY ANY PASSENGER ON BOARD ANY OF THE FOUR FLIGHTS HIJACKED ON 9/11/2001 FOLLOWING THE HIJACKING OF SUCH FLIGHT (INCLUDING VOICE MAIL MESSAGES AND CALLS TO THE SOMERSET COUNTY. PA EMERGENCY (911 OPERATOR SERVICE). {DOCUMENTS SPECIFICALLY REQUESTED by COMMISSION STAFFER JOHN RAIDT}

PACKET #6 {JUNE 16, 2004}
DATE TYPE of DOCUMENT DLEC FD302 FD302 FD302 FD302 FD302 FD 302 FD302 FD302 DLEC FD302 SUBJECT TOTAL PAGES 2 1 2 2 1 2 2 1 3 3 1 BATE STAMP #s 380-381 382 383-384 385-386 387 388-389 390-391 392 393-395 396-398 399

09/11/01 09/11/01 09/11/01 09/11/01 09/11/01 09/11/01 09/11/01 09/11/01 09/11/01 09/12/01 09/11/01

PENTBOMB THERESA CHAUSSE LISA FROMETA JEFFREY T. FILIPOV STEVEN and KAREN SACHS JANE ALLEN MICHAEL WOODWARD MARIA G. JACKSON FARAH SALIE PENTBOMB; TWIN TOWERS BOMBING DAVID DIVAN

DATE

TYPE of DOCUMENT FD302

SUBJECT

TOTAL PAGES 9

BATE STAMP #s 400-408

09/11/01

Conversation between BETTY ONG of AMERICAN AIRLINES and the AMERICAN AIRLINES SOUTHEAST RESERVATION CENTER, WINSTON and VANESSA PENTBOMB; TWIN TOWERS BOMBING DANIEL DOMINICK MEYER FRANCA VIRGILI TAD SMITH JEFFREY T. GREISCH SUZANNE S. MLADENIK SHERRI A. WILLIAMS PAMELA O. WAITE JEANNINE DALY V. BLAKE ALLISON LAUREN ROSENZWEIG JON ROTENBERG DAVID GORDENSTEIN TWIN TOWERS BOMBING; PENTBOM RAY CORNELL SCOTT LARRY DAVID YARBROUGH

09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12/01 09/12, 23, 10/2/01 09/13/01 09/12/01 09/12/01

DLEC INSERT FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 CEEC FD302 FD302

2 1 1 1 1 2 2 2 2 2 1 1

409-410 411 412 413 414 415-416 417-418 419-420 421-422 423-424 425 426 427-428 429-437 438-439 440

2 9
2 1

DATE

TYPE of DOCUMENT FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 FD302 CHEC FD302 FD302 FD302 BSEC

SUBJECT

TOTAL PAGES 1 2 3 4 3 3 5 1 1 2 1 2 2 3 2 1 1 3

BATE STAMP #s 441 442-443 444-446 447-450 451-453 454-456 457-461 462 463 464-465 466 467-468 469-470 471-473 474-475 476 477 478-480

09/12/01 09/11/01 09/12/01 09/12/01 09/11/01 09/12/01 09/12/01 09/12/01 09/11/01 09/13/01 09/13/01 09/13/01 09/13/01 09/14/01 09/14/01 09/14/01 09/14/01 09/15/01

TROY WREGGELSWORTH TROY WREGGESLWORTH NYDIA E. GONZALEZ VANESSA DIAS MINTER KIP HAMILTON See DR#MISC REQ #43 [Sup #1] BS# 4095-4097 WINSTON COURTNEY SADLER TRANSCRIPTION OBTAINED from AMERICAN AIRLINES (AA) TROY WREGGELSWORTH LARRY DAVID YARBROUGH RIMA HAMED TROY WREGGELSWORTH ELIZABETH D. WILLIAMS MICHAEL WOODWARD MAJOR CASE 182; TWIN TOWER BOMBINGS ROBERT HILL LAUREN ROSENZWEIG MICHAEL WOODWARD TWIN TOWERS

DATE

TYPE of DOCUMENT BSEC FD302 CGEC FD 302 CGEC FD302 ' • • ••

SUBJECT

TOTAL PAGES 4 1 3 1 1 2
»- ' -' *

BATE STAMP #s 481-484 485 486-488 489 490 491-492

09/15/01 09/15/01 09/16/01 09/16/01 09/17/01 09/17/01

TWIN TOWERS STEVEN HOLLAND TWINBOMB ANDREY ADES TWINBOMB SUSAN RETIK

TOTAL PAGES

• '. ' '"""•:;*•$£••' ' • -„ y'-^'i $'*"-' "

'•'••''

',,,'>.''-

' " ' " " - .-.--3*-r- -•"
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„ ^^ - - • *•

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• • -,^'" "'.' ''•' •
'"<• ••

-113'

THE NATIONAL COMMISSION ON TERRORIST ATTACKS UPON THE UNITED STATES
REDACTION TRACKING DOCUMENT REQUEST # 35-13 IP #6} DATE: 6/16/04 CHERYL
BATE ST AMP # DATE OF DOCUMENT REASON for REDACTION CHANGES

474

9/14/01

F (retired Police Agents)

To: Re:

Counterterrorism From: Dallas 265D-HQ-1348101, 09/11/2001

their location. Sweeny advised, "I see water and buildings...Oh my God, Oh my God...(end of conversation)." American Airlines Security advised that Michael Woodward can be reached at (617) 634-5361. LEAD(s) : Set Lead 1: BOSTON AT BOSTON Contact American Airlines Flight Services Manager Michael Woodward at telephone number (617) 634-5361 to obtain details of his conversation with Flight Attendant Amy Sweeny. Set Lead 2: (Adm)

COUNTERTERRORISM AT WASHINGTON, DC Read and Clear. Set Lead 3: (Adm)

WASHINGTON FIELD AT WASHINGTON Read and Clear. Set Lead 4: NEW YORK AT NEW YORK Read and Clear. (Adm) ,

REQ. #35-13

000000381

9/12/01 THERESA CHAUSSE, date of birth I
9/11 Personal Privacy

J MASSPORT Identification Number 131231, AMERICAN AIRLINES (AA) Identification Number 583921, was advised of the identities of the interviewers (Trooper EDWARD FOSTER. MASSACHUSETTS STATE POLICE (MSP) and Special Agent (SA) | 9/11 Law Enforcement Privacy] FEDERAL BUREAU OF INVESTIGATION (FBI)) and the purpose of the interview. CHAUSSE then furnished the following information: CHAUSSE stated she worked at the first class ticket counter from 4:30 a.m. to 9:30 a.m. on September 11, 2001. CHAUSSE stated she had one last minute ticket purchase for AA flight 11 from an individual by the name of ALEXANDER FILIPOV. CHAUSSE stated she remembered FILIPOV because he seemed nervous and paced between first class and coach. Finally, she asked him if she could be of assistance and FILIPOV said he wished to purchase a very expensive ticket. CHAUSSE found it suspicious that FILIPOV was not familiar with the ticketing procedures for first class, as he was a Gold Card member on AA. He seemed very nervous and spoke with a slight accent, possibly European or Spanish. FILIPOV also commented that he was 70 years old and qualified for a senior citizen discount. CHAUSSE described'FILIPOV as a white male, dark complexion, balding, approximately 6 feet tall, medium build, between 190 - 200 pounds. He was dressed in a brown, tweed jacket, possibly with some red in it arid a collared shirt, with no tie. He did not check any bags, but had a carry on, fold over, suit type bag, leather, which seemed extremely thick and overpacked for only a two day trip. He had purchased a round trip ticket with his return trip from Los Angeles on September 13, 2001. FILIPOV also told CHAUSSE that his company was paying for the ticket. CHAUSSE stated she did not notice any other suspicious individuals in connection with AA Flight 11.

9/11/01 265D-NY-280350
SAl

Boston, MA 9/11/01
I

9/11 Law Enforcement Privacy

REQ. #35-13

_

_ . ,_c

000000382

9/12/01
LI SET FROMETA,!
9/11 Personal Privacy

JMASSPORT Identification Number 119088, AMERICAN AIRLINES (AA) Identification Number 515626, was advised of the identities of the interviewers (Trooper EDWARD FOSTER, MASSACHUSETTS STATE*. PnT.irF and Special Agent (SA) | 9/11 Law Enforcement privacy^ FEDERAL BUREAU OF INVESTIGATION (FBI)) and the purpose of the interview. FROMETA then provided the following information: FROMETA stated she worked at the Ticket Lift from 5 a.m. to 11:30 a.m. and again from 12:30 p.m. to 7 p.m., on September 11, 2001. FROMETA stated she first worked MIDWAY Flight ,JI3 going to Raleigh Durham at Gate 35. It departed at 6:30 a.m. At 7 a.m., she went to Gate 32 and assisted in the boarding of Flight 11. 'She first delivered the movies to the flight attendant and noticed there were between 15 - 20 passengers in line at Gate 32. There was one reserve flight attendant described as a female, in her late 30s or early 40s, who was at the gate. If the passenger population had gone to 70 or above in the coach section of Flight 11, she would have worked the flight. The coach population for Flight 11 only reached 53, so the reserve flight attendant was released. FROMETA did not know the name of this flight attendant. There were five individuals who were on the late boarding list. One of these individuals was a dead heading crew member who was either heading to another assignment or returning to his or her home station. Another individual was a friend of an employee and was waiting for a premium upgrade. Another individual traveling coach was waiting for a business upgrade and a fourth passenger, last name ROSS, was looking for an upgrade to business class. ROSS was described as a white male, short, stocky, wearing glasses, between 40 - 45 years of age, with thinning, gray hair, wearing khakis. There were five individuals who were checked in at the ticket counter by the flight attendant.

9/11/01 265D-NY-280350
SA I

Boston, MA 9/12/01

9/11 Law Enforcement Privacy

REQ. #35-13

,

-

000000383

265D-NY-280350

LISET FROMETA

9/11/01

2

FROMETA provided receipts from credit card purchases from Flight 11 for RICHARD ROSS, ALEXANDER FILIPOV and SONIA PUOPOLO, as well as an upgraded credit card purchase for DAVID RETIK. FROMETA stated she did not observe anything suspicious while boarding Flight 11.

REQ. #35-13

000000384

09/12/01
JEFFREY T. FILIPQV.f
9/11 Personal Privacy

J was interviewed at the Logan International Airport Hilton
Hotel.
I

FILIPOV was accompanied by his girlfriend, JOHANNA FALKENA,
9/11 Personal Privacy __»—^^^•""•• __^i^^—"•••'

f

I Also present during the interview was Trooper Barry A. Brodette, Massachusetts State Police. FILIPOV was advised of the identity of the interviewing agent and trooper and the purpose of the interview. FILIPOV then provided the following information: FILIPOV advised that his father, ALEXANDER FILIPOV, was on the AMERICAN AIRLINES (AA) flight that crashed on 09/11/2001. ALEXANDER FILIPOV was an electrical engineering consultant for AMITEC (phonetic), a Los Angeles company. ALEXANDER FILIPOV flew AA often on his business trips to Los Angeles, and he was a member of the ADMIRAL'S CLUB. FILIPOV advised that his father was originally ticketed on a DELTA AIRLINES flight; however, ALEXANDER FILIPOV did not like the connection, so on the night of 09/10/2001 he changed his flight to AA. On 09/11/2001, ALEXANDER FILIPOV drove his Saturn automobile to the Logan Airport garage. ALEXANDER FILIPOV usually printed his wife LORETTA FILIPOV an itinerary of his trip; FILIPOV advised that he would check his father's computer to see if he had generated one for this trip. LORETTA FILIPOV advised FILIPOV that his father had called her on the morning of 09/11/2001 from the airport, advising her of his flight information. As LORETTA FILIPOV was in the shower at the time, ALEXANDER FILIPOV left a message on her voice mail, LORETTA FILIPOV resides' at I . . ~l and can fmmm•"•••••••••••"••••^pg/ll Personal Privacy^m^^ be reached at I j 09/11/01 265D-NY-280350
SA
9/11 Law Enforcement Privacy

Boston, MA 09/12/01

REQ. #35-13
303 JMS

000000385

265D-NY-280350

JEFFREY FILIPOV

09/11/01

Soon after the crash, FILIPOV was advised by co-workers that the crash involved a flight out of Boston. FILIPOVs father was due back on Thursday, 09/13/2001. ALEXANDER FILIPOV had shipped his electrical equipment in advance; FILIPOV advised that his father would have carried with him a small carry-on case with a change of clothes, and a laptop computer. COLLEEN (LNU) was his supervisor at AMITEC; she can be reached at (949) 642-2400, extension 342.

REQ. #35-13

000000386

09/14/2001
| " " " " • " • ~ " ^ ~ "1 1 9 l Personal Privacy——^—^^J-* ^ " " ' • " " " " " ~ ~ 1"~ / l

On 09/11/2001, St-.pyon ah,H_ K^>-en Sachs, I

were interviewed at the Hilton Hotel, Logan Airport, Boston, Massachusetts. Angie and Paul Harrington from the .New Colony Baptist Church, telephone number 19/11 personal privacy | accompanied Steven and Karen Sachs. Also present at the interview was Massachusetts State Police "Sergeant Michael F. Cronin, Essex County District Attorney's Office, East India Square, Salem, Massachusetts. After being advised of the identities of the interviewing law enforcement officers and the nature of the interview, they provided the following information: Steven and Karen Sachs were present at the Hotel as the parents of Jessica Sachs, a passenger on American Airlines flight 11. Steven and Karen Sachs stated they last saw Jessica Sachs at church on 09/09/2001, and Steven Sachs stated he last spoke with her as she was about to board flight 11 on the morning of 09/11/2001. Steven and Karen Sachs stated that Jessica Sachs had been brought to Logan Airport by a limousine service that had been arranged by American Express Travel Service. Steven and Karen Sachs had no information concerning any unsual or notable activity surrounding Karen Sachs's departure.

09/11/2001 265D-NY-280350
'9/11 Law Enforcement Privacy
U- - -• •

Boston, Massachusetts 09/14/2001

REQ. #35-13

o

' £° \7 $

c

9/14/01 FARAH SALIE, white female, date of birth: f
9/11 Personal Privacy

Jwas interviewed at the HILTON HOTEL, LOGAN INTERNATIONAL AIRPORT (LOGAN AIRPORT), East Boston, Massachusetts, in the room designated as YALE 201. Also in attendance during this interview 'was JENNIFER N. HOLMES, white female, date of birth: I
9/11 Personal Privacy

_„

^MONA ALAWDEEN, white female,

date of birth:|~~

1 \d S

9/11 Personal Privacy

I STRVp A.

GTLMAN. white ma 1 (=>. 1
III

Personal Privacy

advised of the identity of the interviewing parties and the nature of the interview, SALIE furnished the following information: SALIE is the sister of RAHMA SALIE. ALAWDEEN is RAHMA SALIE'S cousin. HOLMES indicated that she is a friend of the SALIE family. MICHAEL THEODORIDIS is RAHMA SALIE'S husband. Both RAHMA SALIE and THEODORIDIS were passengers aboard AMERICAN AIRLINES (AA) flight number 11 which departed from LOGAN AIRPORT, on the morning of September 11, 2001. RAHMA SALIE and THEODORIDIS were flying to Los Angeles, California, in order to attend the wedding of one of RAHMA SALIE'S high school friends. The wedding is scheduled for Saturday, September 15, 2001. Upon arriving in Los Angeles, THEODORIDIS was to travel to San Francisco, California, for several days, on business, then return to Los Angeles. RAHMA SALIE and THEODORIDIS were going to stay with a friend in Los Angeles. This trip was planned several months in advance. RAHMA SALIE and THEODORIDIS made their travel arrangements on their own.

9/11/01 265D-NY-280350

East Boston, Massachusetts 9/13/01

SA I 9/11 Law Enforcement Privacy I

REQ. #35-13

0

ef?$£

000000393

265D-NY-280350

FARAH SALIE

9/11/01

2

FARAH SALIE is uncertain as to how RAHMA SALIE and THEODORIDIS arrived at LOGAN AIRPORT on the morning of September 11, 2001. RAHMA SALIE and THEODORIDIS may have taken a taxi cab. FARAH SALIE has not yet checked to determine if their (RAHMA SALIE, THEODORIDIS) vehicle is parked outside their apartment. FARAH SALIE will check on her way home this evening. RAHMA SALIE and THEODORIDIS had dinner with friends the night before (September 10, 2001), during which they stated they did not need assistance to get to the airport. Neither FARAH SALIE, ALAWDEEN or HOLMES saw or spoke with RAHMA SALIE or THEODORIDIS on the morning of September 11, 2001, prior to their trip. FARAH SALIE cannot identify the clothing worn by or the suitcases used by RAHMA SALIE or THEODORIDIS. At approximately 6:50 am, on September 11, 2001, RAHMA SALIE telephonically contacted her aunt in Queens, New York, RUBY Last Name Unknown (LNU). Speaking with RUBY LNU, FARAH SALIE learned that RAHMA SALIE and RUBY LNU talked about family matters. RAHMA SALIE normally utilized a black carry-on suitcase, the type of travel suitcase used by flight attendants. THEODORIDIS normally carried a laptop computer in a carrying case. THEODORIDIS may have also been utilizing a garment bag. FARAH SALIE provided the following physical description of RAHMA SALIE and THEODORIDIS:
RAHMA SALIE

Sex: Race: Height: Weight: Hair:

Female; White; Approximately 5'1"; Approximately 120 pounds; Dark, short;

Scars, Marks, Tattoos: Scar on both sides of nose from chicken pox;

REQ. #35-13

000000394

265D-NY-280350

FARAH SALIE Miscellaneous: MICHAEL THEODORIDIS
Sex:

9/11/01 Has broken both arms 3 times due to participation in gymnastics.

Male; White; Approximately 5'9"; Approximately 170 pounds; Tattoo of a fish on the inner part of his left ankle.

Race: Height: Weight: Scars/Marks/Tattoos:

FARAH SALIE indicated that RAHMA SALIE was approximately 6 months pregnant. RAHMA SALIE wore a wedding ring described as an 18 carat gold band with a diamond and possibly two ruby stones on each side of the diamond. RAHMA SALIE may have removed her wedding ring due to swelling from her pregnancy. THEODORIDIS wore a plain gold wedding band and possibly a Swatch watch, silver in color. RAHMA SALIE has visited an unrecalled dentist located on Needham Street, Newton, Massachusetts.

REQ. #35-13

000000395

(Rev. 08-28-2000)

FEDERAL BUREAU OF INVESTIGATION

Precedence: To:

PRIORITY Attn:

Date:

09/12/2001

Criminal Investigative New York Washington Field

SIOC; Counterterrorism/ITOS/SIOC

From:

Dallas WCC2 Contact: [

9/11 Law Enforcement Privacy

Approved By: Drafted By:

9/11 Law Enforcement Privacy

I 9/11

Law Enforcement Privacy

Case ID #: 265D-NY-280350 Title:

(Pending) X'9/ll Personal Privacy

PENTBOMB; TWIN TOWERS BOMBING; MULTISTAT BOMBING; AOT

Synopsis: To provide one copy of a .recording^ and related transcript, of a phone conversation' between ah American Airlines (AA) Flight Attendant, Betty Ong, Flight #11, and the-AA''-.Reservation Center, on September 11, 2001,. i Enclosure(s): Enclosed for recipients is oneicopy of a recording concerning above noted phone call and related! transcript-, Details: On September 11, 2001, David Divan, I Corporate Security, AA, provided a copy of .above referenced recording!to Dallas FBI. The recording was made by Larry Wanslev. ManarHnnjDirector of Corporate Security, AA, telephone number I I during an interview with Nydia Gonzalez, AA, employee number: 072048, Southeastern . Reservation Center. Raleigh, North Carolina, telephone number:T I I J During the interview, Gonzalez plays an original recording of a phone conversation between Ong, Flight #11, and the Reservation Center, on September 11, 2001. The recording played by Gonzalez appears to have been made during the highjacking of AA Flight #11. During the recording, Ong describes the assault on the crew and passengers. The recording ends prior to the crash of the flight. Gonzalez states that she was on

REQ. #35-13

000000396

To: Re:

Criminal Investigative From: 265D-NY-280350, 09/12/2001

Dallas

the phone with Ong for approximately five more minutes after the recording ended. Writer witnessed Divan make a recording of the recording made by Wansley. Writer then obtained custody of this copy and returned to Dallas FBI. Writer witnessed additional copies made by Dallas FBI. The original copy, provided to writer by Divan, and the copies made by Dallas FBI, are in the custody of Dallas ELSUR, EOT Terri Tyler.

REQ. #35-13

000000397

To: Re:

Criminal Investigative From: 265D-NY-280350, 09/12/2001

Dallas

LEAD(s) : Set Lead 1: CRIMINAL INVESTIGATIVE

AT WASHINGTON. DC Read and clear. Set Lead 2: NEW YORK AT NEW YORK, NY Read and clear. Set Lead 3: WASHINGTON FIELD AT WASHINGTON. D.C, Read and clear.

REQ. #35-13

000000398

FD-302(Rev. 10-6-95)

- 1- . FEDERAL BUREAU OF INVESTIGATION

_..--""/'9/11 Personal Privacy ...--""" .' Date of transcription 09/12/2001

On September---!!', 2001, DAVID DIVAN, Corporate Security, ai£lloes,..--<601 Highway 360,/Dallas, Texas, telephone number: I I was contacted at his place of employment by a Special agent ot the Federal Bureau of Investigation (FBI)/. Dallas Division DIVAN provided one copy of a recording of a phone conversation between an American Airlines (AA) Flight Attendant, Betty Ong, Flight #11, and the AA Reservation Center, on September 11, 2001. The recording was./ihade by Larry Wanslev. Man^p-inn Director of Corporate Security, AA, telephone numberT f during an interview with Nydia Gonzalez, AA, employee number: 072048, Southeastern Reservation Center. Raleigh, North Carolina, telephone number: \__^^ | During the telephonically recorded interview, Gonzalez plays an original recording of a phone conversation between Ong, Flight #11, and the Reservation Center, on September 11, 2001. The recording played by Gonzalez appears to have been made during the highjacking of AA Flight #11. During the recording, Ong describes the assault on the crew and passengers. The recording ends prior to the crash of the flight. Gonzalez states that she was on the phone with Ong for approximately five more minutes after the recording ended. ' DIVAN made a copy of the recording made by Wansley in the presence of a Special Agent of the Federal Bureau of Investigation, Dallas Division, and then provided the FBI with that copy. Additional copies of the tape were made by Dallas FBI. The original copy, provided to Dallas FBI, and the copies made by Dallas FBI, are in the custody of Dallas FBI ELSUR. ,,••'9/11 Law Enforcement Privacy

investigation on

09/11/2001

at Dallas, Texas
/ Date dictated N/A

File* 2 6 5 D - N Y - 2 8 0 3 5 0

neither recommendat'ons nor

conclusions of the FBI. It is the property of the FBI and is
US MS"

FD-302 (Rev. 10-6-95)

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/12/2001

DL-336 Case #265D-NY-280350 This is a taped telephone conversation between Flight Attendant BETTY ONG of AMERICAN AIRLINES and the AMERICAN AIRLINES SOUTHEAST RESERVATION CENTER, WINSTON and VANESSA. She was on Flight 11 of AMERICAN AIRLINES. Today's date is September- 11, 2001.

/9/11 Law Enforcement Privacy

investigation on
Fi*

09/11/2001

at Terry, North Carolina /

. (telephonically)

* 265D-NY-280350
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^1 /

Date dictated 09/11/2001

by
ns neithcr

recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned to vour fffffV'A
10 3 SODS'

nn

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

.On 0 9 / 1 1 / 2 0 0 1

.Page

LARRY .WANSLEY (WANSLEY):

Today's date is September 11, 2001. The time is 12:28 p.m., Central Time. I'm LARRY WANSLEY, Managing Director, Corporate Security, American Airlines, Dallas Headquarters, telephone number, (817) 967-2140. I'm on the line with NYDIA GONZALEZ who will relay a conversation and statement as to what transpired this morning. NYDIA would you please state your name and spell it, etc. My name is NYDIA GONZALEZ, N-Y-D-I-A, GONZALEZ, G-0-N-Z-A-L-E-Z. I'm calling number 072048. And NYDIA, you are at the RALEIGH RESERVATION CENTER. Is that correct? I'm at the SOUTHEAST RESERVATION CENTER in Terry, North Carolina. And your telephone number is? Area code (919) 460-4187. Okay, and uh, would you relate the incident as it occurred this morning? I'm the Operations Specialist on duty at the time and I would say at approximately 8:20, one of our employees received a phone call from, from a flight attendant on one of our flights. She answered the call through our International Resolution Desk who in turn hit the emergency button and at that time I started listening on a call. The flight attendant's name was BETTY ONG and she was relaying to us what was happening on the aircraft. Letting us know about uh two gentlemen who had gotten into the cockpit and how two of the flight attendants had been stabbed. Okay NYDIA, uh it is my understanding that that conversation is recorded. Is that correct? I have it recorded and do you want it? Yes, if you will proceed and play it.

NYDIA GONZALEZ (GONZALEZ): WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ:

WANSLEY: GONZALEZ: WANSLEY:

REQ. #35-13

000000401

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

, On 0 9 / 1 1 / 2 0 0 1

, Page

GONZALEZ: FLIGHT ATTENDANT (BETTY ONG): WINSTON:
ONG:

I'm gonna try to play it now, I don't (UI) This is ah ONG. We can't breathe (UI) . He's got mace or something. Can you describe the person that you said went into the flight deck or (UI)? I'm, I'm sitting in the back coming back from business. Can you hold on for one second, he's coming back?

Unintelligible noise in background.

ONG:

On, on number one. He stood upstairs (UI). Ah, nobody knows what he's going to do. (UI) Ah, I'm (UI) is his (UI) right now. (UI) Ah, we can't get to the cockpit, the door won't open. Hello? Can you (UI) information relative to ah, you know, force, force that. Uhm, at this point? What operation, what flight are we talking about, Flight 12? Right now? Flight 11. Okay. We're on Flight 11 right now.

WINSTON:

ONG:
WINSTON:

Flight 11, okay. (UI) we are working on Yeah. One of the flight attendants (UI) has been stabbed. Can anybody get We don't

ONG:
WINSTON:

ONG:
VANESSA:

Can anybody get up to the cockpit? up to the cockpit?

ONG:
WINSTON:

We can't even get a manager to the cockpit. know what's going on up there. (UI) keep the door closed and Okay.

ONG:

REQ. #35-13

000000402

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

, On 0 9 / 1 1 / 2 0 0 1

, Page

WINSTON:
ONG:

(UI) Did you seen the girl who got stabbed? I think the guys are up there. They might have gone, they are on their way up there or, or something. Nobody can call the cockpit to see if we can get inside. Hey, is anybody still there? Yes, I'm still here. Okay, I'm staying on the line as well. Okay. (UI), who is calling reservations? attendant, or who? (UI) We need for (UI) call. I'm number three. I'm number three on this flight. (UI) on this flight and (UI) Flight 11 (UI). Have you guys called anyone else? You know, ah somebody's calling medical and we can't get them. Is anybody there? Is it a flight

WINSTON:
ONG:

WINSTON: VANESSA: WINSTON;
ONG:

UNIDENTIFIED MALE (UM) : (UI) Is anybody there? WINSTON: ONG: WINSTON:
ONG:

What, what seat are you in? What seat are you in? We've just left Boston and we're up in the air. We're suppose to go to LA and (UI). But what seat? Okay. What's the number of your seat? 3R

I'm in the jump seat right now.

WINSTON:
ONG:

Okay, are you the flight attendant? I'm sorry, did you say you're the flight attendant? Hello? Hello, what is your name? Uhm, you'll have to speak up. What is your name? I can't hear you.

WINSTON:
ONG:

WINSTON:

REQ. #35-13

000000403

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY QNG

, On 0 9 / 1 1 / 2 0 0 1

, Page

ONG: WINSTON: ONG:

Okay, my name is BETTY ONG. Flight 11. Okay.

I'm number three on

The cockpit is not answering their calls and there's somebody back in business class and there, we can't breathe in business class. Somebody's got mace or something. Can you describe the person that you said, someone is flying business class? I'm, I'm sitting in the back, he's coming back from business. If you can hold on for one second, he's coming back.

WINSTON: ONG:

Unintelligible in background. ONG: Our, our number one who (UI) stabbed. Or, something stabbed. Ah, nobody knows who stabbed who and we can't even get up to business class because nobody can breathe. Our number one in (UI) stabbed right now. In number five. The first class passenger that, ah first ah class galley flight attendant and our passenger is stabbed. We can't get to the cockpit, the door won't open. Hello? Yeah, we're getting all the information. We're also, you know, of course, recording this. Uhm, at this point? This is operations. talking about? Flight 12. Flight 12, okay. Okay, we are Flight 11 right now. This is Flight 11, okay. Boston to Los Angeles. This is Flight 11. What flight number are we

WINSTON:

VANESSA: WINSTON: VANESSA: ONG: WINSTON: ONG:

REQ. #35-13

000000404

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

, On 0 9 / 1 1 / 2 0 0 1

,Page

WINSTON:
ONG:

Yeah. And the one that has been stabbed and our flight attendant has been stabbed. Can anybody get up to the cockpit? up to the cockpit? We can't even get into the cockpit. who's up there. (UI) keep the door closed and I'm sorry? Can they not see the girls get upset? I think the guys are up there. They might have gone or they are on their way up there or, or something. Somebody can call the cockpit. We can't even get inside. Is anybody still there? Yes, we're still here. Okay, I'll stay on the line as well. Okay. (UI) who is calling reservations? attendant or who? I believe her name is BETTY ONG. BETTY. I'm number three, I'm number three on this flight. (UI) on this flight. Yeah. I'm Flight 11. From where to where? else? Have you guys called anyone Is it a flight Can anybody get We don't know

VANESSA:
ONG:

WINSTON:
ONG:

WINSTON:
ONG:

WINSTON:
ONG:

WINSTON: VANESSA: WINSTON: VANESSA:
ONG:

WINSTON:
ONG:

VANESSA:

REQ. #35-13

000000405

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

, On 09/11/2001

, Page

ONG:

No, we're just calling medical and we can't get

Recording concluded. GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: That's as far as it goes. Okay. The conversation lasted another five or ten minutes but that's all the recording we have? Right. Okay. Communications is checking into it to find out why cause the emergency button was on the whole time. Okay, okay, as you recall, what was the ah, the balance of the conversation? Can you? We were trying to determine uh, at that point I was on the phone with CRAIG, to determine whether there had been an fatalities or what if they had any description of, or if there had been any PA announcements made from the ah, from the pilots. If they had gotten any word from anyone like that. I see, and, and you didn't, you didn't have anymore follow-up uh as to those questions? No, no she just repeated the same, she uh gave us the condition of the number one flight attendant at one point. She became conscious, they were giving her oxygen, and ah then she told us that one of their passengers, DANIEL LORD, I think the name was, uh, they believed him to be fatally stabbed. Okay. He was one of our passengers in first class. Okay. And then she started telling us about how erratically the flight was going, descending really fast and sideways.

WANSLEY: GONZALEZ

WANSLEY: GONZALEZ WANSLEY: GONZALEZ

REQ. #35-13

000000406

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY ONG

.On 09/11/2001

.Page

8.

WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY:

Okay, and she was at the rear of the plane on the jump seat. Is that right? And she told us how the first class passengers had been brought back to coach. Uh, anything else that you recall? Uh, basically that was it. Okay, so uh, at, at the end of that conversation did she say anything about uhm, where we're going in or did it just No, no. Stop. No, at that point she was just saying, "Oh, my God, the flight, it's going down, it's going down." Okay, those were her last comments? Basically, "We're, we're going down." did ask for us to pray for her. Yeah, and she

GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY: GONZALEZ: WANSLEY:

Okay. Did, ah, I assume that she was on a cell phone is that right? Uh, I, I don't know. We didn't determine that.

Okay, I, I wanted to clarify that if you had that information. With WINSTON and ah VANESSA to see if they recall. Okay. Well, NYDIA. I think that uh, that'll conclude what we need to do at this particular point if you can, if you can fax those two statements to me. I will.

GONZALEZ: END OF TAPE,

REQ. #35-13

000000407

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

BETTY

ONG

.On 09/11/2001

.Page

-S-

REQ. #35-13

000000408

9/11 Law Enforcement Privacy . , (Rev. 08-2S-2000)

FEDERAL. BUREAU OF INVESTIGATION

'..Precedence:

IMMEDIATE Attn: SIOC;

Date:

09/12/2001

To: Criminal Investigative \'\C \\Charlotte \w York .Washington Field From: ',Dal las \2 . Contact: Approved By: Drafted By: Case' ID #: 265D-NY-280350 Title:

Raleigh-Durham RA

(Pending)

PENTBOMB; TWIN TOWERS BOMBING; MULTISTAT BOMBING; AOf

Synopsis: To set lead regarding American Airlines Flight #11 recording. Details: American Airlines (AA) has provided a copy of a recording to Dallas FBI. The recording was made by Larry Wanslev. Managing Director of Corporate Security, AA, telephone number | during a telephonic interview with Lydia Gonzalez, AA, employee number: 072048, Southeastern Reservation Center. Raleigh, North Carolina, telephone number: | | During the interview-, Gonzalez plays an original recording of a .phone conversation between an AA Flight Attendant, Betty Ong, Flight/#11, a.n'd the Reservation Center, on September 11, 2001. Due to the nature of the telephonic recording by Wansley, the quality is poo*. Fo,r this reason, lead' is being set to obtain the original recording and interview Gonzalez. The recording played by Gonzalez appears to have been made • during the highjacking of AA Flight #11,. During the recording, Ong describes the assault on the crew and passengers. The recording ends prior to the crash of the flight. Gonzalez states that she was on the phone with Ong for approximately five more minutes after the recording ended.

|

9/11

Personal Privacy

REQ. #35-13

1)L

£1 \

000000409

To: Re:

Criminal Investigative From: 265D-NY-280350, 09/12/2001

Dallas

LEAD(s) : Set Lead 1: CRIMINAL INVESTIGATIVE AT WASHINGTON. DC Read and clear. Set Lead 2: CHARLOTTE AT RALEIGH. NC Contact and interview Lydia Gonzalez, AA, employee number: 072048, Southeastern Reservation Center, Raleigh, North Carolina, telephone number: (919) 460-4187, and obtain original recording of the phone conversation between an AA Flight Attendant, Betty Ong, Flight #11, and the Reservation Center, on September 11, 2001. Set Lead 3: NEW YORK AT NEW YORK. NY Read and clear. Set Lead 4:
WASHINGTON FIELD AT WASHINGTON, Read and clear. D.C.

REQ. #35-13

000000410

'9/11 Law Enforcement Privacy 265D-NY-280350 SAL:sal

On September 12, , 2 0 0 1 at approximately 1:00 ''p.m. . the ow-inn H nT/Act- i nai- -i rm wa'c conducted by Special Agents! and I T 'Daniel Dominick Mever. date! of birth I
9/11 Personal Privacy

\r s was provided the identity of the interviewing agents and the purpose of the interview, Meyer provided the following information: Jeffrey Mladenik taught classes and study groups at the Christ Church of Oak Brook and worked approximately 10 hours per week. Meyers last contact with Mladenik was September 8, 2001 for lunch.

7

Mladenik e-mailed Sherry Adams and John Quindohofer on Monday night, September 10. 2001. Mladenik left a voice mail at his office prior to getting on the plane on Tuesday. Meyers described Mladnenik as one in a million and would have been helping everyone on the plane. Meyers introduced interviewing agents to Sherry Adams and John Quindohofer. John Quindohofer, Pastor of Discipleship, Christ Church lof Oak Brook, date of bjrfc1?.? „ ; „ I I /was Mladenik''s immediate supervisor. Quindohofer did not receive any e-mails or telephone calls from Mladenik. Quindohofer introduced agents to Sherry Adams and Sandra Lagestee.
f~™^"*•—a*—J^-____mtmmmmi-ig/11 Personal Privacy

Sherrv Adams, dat1?

nf

K-S->-I-H I

was a co-worker of Mladenik's. Mladenik e-mailed Adams on Monday evening at approximately 9:33 p.m. The e-mail was regarding a workshop which was planned for the weekend. Adams advised agents that Mladenik e-mailed team leaders Jeff Sidler and Bill Cirignani on Monday evening. The e-mails were in regards to books that were going to be used in their ministry.

257sal01.ins Lead control # 154

REQ. #35-13

lfj

3 ^ 4 7

000000411

FD-302 (Rev. 10-6-95)

9/11

Personal Privacy

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

0 9 / 1 3 / 2 001

FRANCA VIRGILI, date of birth | Jwas interviewed telephonically at her place of employment, SHIANE GROUP, Los Angeles, California. Also present for the interview via spe'-aker phone was KIM MACALISTER. date of birth | J After being advised of the identity of the interviewing agent and the purpose of the interview, VIRGILI and MACALISTER provided the following information: SHIANE GROUP is a consulting firm hired by other companies to look for senior executives. CAHNERS hired SHIANE GROUP to look for a CEO for a small company, ELOGIC, bought out by CAHNERS. JEFFREY MLADENIK was temporarily acting as CEO for ELOGIC, an internet company based in California,' until SHIANE found candidates for the position. MLADENIK was enroute to Los Angeles in order to interview several candidates. VIRGILI and MACALISTER are both consultants for SHIANE GROUP and were working as consultants for CAHNERS. MACALISTER and VIRGILI advised the interviewing agent MLADENIK left a voicemail message on their joint voice mail system on the morning of 09/11/2001. The message was left at approximately 7:07 a.m. East Coast time. MLADENIK advised he was getting ready to board a plane in Boston and would arrive in LA around noon that day. VIRGILI will attempt to get a copy of the voice mail message and provide that to the FBI. Both MACALISTER and VIRGILI noticed nothing unusual in the message.

9/11 Law Enforcement Privacy

investigation on

09/12/2001

»t Chicago, Illinois

(telephonically} Date dictated 09/13/2001

Fiie\ 265D-NY-280350 (Lead Control #154)

by

I

i
It is the property of the FBI and is loaned

documecucoiuauis neither recommendations nor conclusions of the FBI.

9/11 FD-302 (Rev. 10-6-95) . ..

Personal

Privacy

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

0 9 /13 / 2 0 0 1

TAD SMITH, date of birth | J was interviewed telephonically. After being advised of the identity of the interviewing agent and the purpose of the interview, SMITH provided the following information: SMITH, who is a co-worker of JEFFREY MLADENIK out of the New York Division of CAHNERS, was contacted by MLADENIK on the morning of 09/11/2001. MLADENIK left SMITH a voice mail message on his business telephone line. SMITH did not save the message, nor could he recall what time the message was left. However, SMITH advised the interviewing agents the message stated MLADENIK had met with a customer in Boston and the meeting went well. MLADENIK further advised SMITH he would be in LA sometime around noon that day. SMITH believes MLADENIK had not boarded the airplane at the time of the call based on the background noises on the message. SMITH had deleted the message, however, he is in the process of attempting to locate a copy of the tape and will forward the copy to the FBI. In addition, SMITH advised MLADENIK had left another voice mail message for FRANCA VIRGILI, a business associate in the Los Angeles area. SMITH provided the telephone number for VIRGILI.

/9/11 Law Enforcement Privacy

investigation on

09/12/2001

at Chicago, Illinois Date dictated

{telephonically) 09/13/2001

File* 265D-NY-280350 (Lead Control 154}
by

JIhis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned ft AWrfifWyj •* Q

FD-302(Rcv. 10-6-95)

.

/9/11 P e r s o n a l

Privacy

FEDERAL BUREAU OF INVESTIGATION

Dale of transcription \3 / 2 0 0 1

T

rrpp.Tgrp.rial;.**of birth I \s interviewed at his place of bus

J. After being advised of the identity ot the interviewing agents and the purpose of the interview, GREISCH provided the following information: \GREISCH advised the interviewing agents JEFFREY MLADENIK worked with CAHNERS BUSINESS INFORMATION for approximately four years./ Recently MLADENIK was promoted temporarily to CEO for the company and had to tra'yel occasionally. CAHNERS is the largest trading publishing company, the publisher .of approximately 120 magazines. MLADENIK was traveling to Los Angeles in order to conduct several interviews. / • \E MLADENIK contacted GREISCH on

hearing about the planes crashing into the World Trade Center. SUZANNE wanted GREISCH to find out if MLADENIK had Checked out of his hotel in Boston and what time he was scheduled to depart Boston. GREISCH confirmed MLADENIK had checked out Of the HYATT HARBORSIDE HOTEL/in Boston (617-568-1234) at approximately 6:10 a.m. and he was scheduled to depart Boston on a 7:00 a.m. flight. / . \H informed the interviewing he spoke with' MLADENIK was on the evening of 09/10/200il at approximately 5:00 p.m. MLADENIK did not contact GREISCH the morning of 09/11/2001, however, MLADENIK did contact ah.other coworker, TAD SMITH, the morning before he departed. GflEISCH provided the agents with the telephone number for SMITH.

I

\1 Law Enforcement

Privacy

investigation on

09/12/2001

at Des Plaines, Illinois
fllflih Date dictated 09/13/2001

File* ? 6 5 n - K Y - ? R f ) 3 5 n by

fT.pad fnnl-rnl

s doflrtJigiLcfrtjains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is

FD-302(Rev. 10-6-95)

19/11 P e r s o n a l P r i v a c y

FEDERAL BUREAU ;OF INVESTIGATION

Date of transcription SUZANNF. S. MT'.ADffNITfr ftiate '';o6,, birth.'j . ' : I Wa;'S:: i n t e r v i a w a d at" Kqi".

09/13/2001

during the

interview we^e? SCOTT iMT.AnEMTV t
/ ' / ' / / M I I '•

J

'Also, present
(victim's'-..

date of h i r t - h l

ran T

\ I KIM MLADE^IK '

; j

an

v c t m ' s children
I

KELLY, date of birth I I I JOSH, date of birth 1 DAN, date of /birth I I and GRACE, date of t After being advised of the identity of the interviewing agents and the purpose of the interview, MLADENIK provided the following information: JEFFREY MLADENIK, date of birth 06/21/1958, social security number 347-50-0710, flew from Chicago to Boston on 09/10/2001. JEFFREY was flying to Boston for business. JEFFREY was the temporary CEO of CAHNERS GLOBAL ELECTRONICS GROUP, a trading publishing company. On 09/11/2001, JEFFREY boarded American Airlines flight number 11, intended for Los Angeles. The flight was due to depart Boston at 7:00 a.m. JEFFREY intended to travel to Los Angeles to conduct several interviews and other business. JEFFREY planned to return to Chicago on 09/13-14/2001. JEFFREY contacted SUZANNE on the evening of 09/10/2001. SUZANNE advised the interviewing agents JEFFREY always carried his cellular telephone with him. SUZANNE was surprised he did not call her on the morning of 09/11/2001. However, SUZANNE believed because it was such an early flight JEFFREY was boarding, he would not want to wake up his family. Once SUZANNE was notified of the crash at the World Trade Center, she contacted JEFFREY'S place of business in order to identify what flight he was on. Co-worker JEFFREY T. GREISCH was able to confirm MLADENIK was booked for American Airlines flight number 11. SUZANNE then contacted American Airlines in an attempt to confirm whether JEFFREY had boarded that flight.

..•••''

...•••''9/11 Law Enforcement Privacy

investigation on 09/12/2001 at Hinsdale, Illinois (Lead Control #154)
File* 2 6 5 D - N Y - 2 8 0 3 5 0

by

I

.-

Date dictated

09/13/2001

R&3.docff!59-cT3ins

neilner

recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

FD-302a(Rev. 10-6-95)

265D-NY-280350, 266A-WF-222811, 265D-HQ-1348101

Continuation of FD-302 of

Suzanne M l a d e n i k

, On 0 9 / 1 2 / 2 0 0 1

, Page

Several hours later American Airlines was able to confirm JEFFREY did board flight number 11. Apparently JEFFREY left a voice mail message for TAD SMITH, the technical boss for ELOGIC (a small business bought out by CAHNERS). SUZANNE believed the message was left before JEFFREY boarded the flight. SUZANNE was unaware of what the message was in regards to. SUZANNE is unaware of any other messages JEFFREY may have left. According to SUZANNE, JEFFREY planned to take a shuttle to the airport from his hotel (hotel in Boston unknown at this time). It is believed JEFFREY was traveling with ANDREW GREEN, a fellow co-worker believed to be from the Los Angeles area. JEFFREY had the following personal items with him: a double laptop, a Blackberry handheld computer, an AT&T cellular telephone, and a garment bag. In addition, JEFFREY wore a plain silver wedding ring, a gold crucifix necklace, a watch (unknown description), and a Wheaton college ring with a blue stone (engraved on the inside with JM). JEFFREY drove himself to 0'Hare airport on 09/10/2001. The vehicle, a black Explorer truck, unknown license plates, "No1 Boundaries" written on the windows, is believed to be parked outside of American Airlines.

REQ. #35-13

000000416

9/11 Personal Privacy

9/13/01 SHERRI A. WILLIAMS, CHARLES E. WILLIAMS, • and JANICE G. WILLIAMS were interviewed at the LOGAN INTERNATIONAL AIRPORT HILTON HOTEL. Also present was CORY GAUDIOSO the younger brother of CANDACE LEE WILLIAMS, a passenger on AMERICAN AIRLINES Flight 11.x.The noted individuals were advised of the identity of the interviewing Agent, the purpose of the interview and of Trooper EDWARD L. FORSTER Who participated in the interview. SHERRI A. WILLIAMS advised that she is the mother of CANDACE LEE WILLIAMS a passenger on AMERICAN AIRLINES Flight 11. She provided her current address as [ f CHARLES E. WILLIAMS identified himself as a grandfather of CANDACE LEE WILLIAMS. JANICE G. WILLIAMS identified herself as the grandmother of CANDACE LEE WILLIAMS. CHARLES E. WILLIAMS provided his and JANICE WILLIAMS address as I /

I

i
SHERRI A. WILLIAMS advised that her daughter CANDACE LEE WILLIAMS is a student at NORTHEASTERN UNIVERSITY in Boston, Massachusetts. CHARLES E. WILLIAMS advised that he last spoke to his granddaughter at 5:00 a.m. on September 11, 2001. CANDACE advised him that she had a friend taking her to the airport. MR. WILLIAMS did not know the identity of the friend. SHERRI A. WILLIAMS advised that CANDACE LEE WILLIAMS had recently moved. JANICE G. WILLIAMS provided her granddaughter's address as 10 Harbor Point Boulevard, Apartment 401, Dorchester, Massachusetts 02125, telephone number 617-288-5185. Both SHERRI A. WILLIAMS and JANICE G. WILLIAMS advised that they did not have any contact with CANDACE LEE WILLIAMS on the morning of her flight on September 11, 2001. They all advised that she was not traveling with anyone. SHERRI A. WILLIAMS advised that her daughter has a large canvas bag and a large black bag on rollers which she may have used for luggage but she was unaware which luggage she took.. She described her daughter as 5'6" tall, slender, with blonde shoulder length hair and blue eyes. She advised her date of 9/12/01 265D-NY-280350
SAl 9/11 Law Enforcement Privacy

Boston, Massachusetts 9/12/01

REQ. #35-13

,U|t/

000000417

265D-NY-280350

CHARLES, JANICE, SHERRI WILLIAMS

9/12/01

2

birth is March 5, 1981. She advised that her daughter has a faint vertical scar down the middle of her forehead and that she has a ring in her naval. She advised that her daughter was going to meet her friend ERIN in Hollywood for a five day break before returning to school at NORTHEASTERN UNIVERSITY. CHARLES E. WILLIAMS advised that CANDACE had recently completed an internship on June 8, 2001 with MERRILL LYNCH COMPANY which was located on the fourteenth floor of the WORLD TRADE CENTER in New York City. SHERRI A. WILLIAMS advised that her daughter's dentist is LOUIS MANDINO in New Fairfield, Connecticut.

REQ. #35-13

000000418

FD-302(Rev. 10-6-95)

,

/9/11 Personal Privacy ,

FEDERAL BUREAU OF INVESTIGATION

Date of irinscripiion

09/13/2001

On September 12./2QQ1. Ms. PAMELA 0. WAITE. date of birth. i provided tne following information concerning Ms. MYRA ARONSON, victim, AMERICAN AIRLINES, Flight Number 11. Ms. WAI TE, advised that she was best friends with Ms. ARONSON (victim). Ms. WAITE advised that she talked with Ms. ARONSON (victim) via cellular telephone at approximately 0740 hours, September 11, 2001, just prior to the aircraft's departure. Ms. WAITE further, advised that the conversatiph was routine in nature. Specifically, Ms . \ARONSON (victim) did not mention anything that would have been out of the ordinary concerning her flight. Ms. ARONSON (victim) initiated the telephone call from her cellular phone, telephone number (617) 2567517, and called Ms. WAITE at her residence, telephone number Ms. WAITE advised that Ms. ARONSON (victim) was traveling to Palm Springs, California for a business trip via Los Angeles, California Airport. A friend of Ms. ARONSON, GRAHAM (Last Name Unknown (LNU), was traveling on UNITED AIRLINES, Flight 175, destination Palm Springs, California via Los Angeles, California Airport. Ms. ARONSON (victim) and GRAHAM (LNU) were going to rent a vehicle at Los Angeles, California Airport and drive to Palm Springs, California. Ms. WAITE further advised that GRAHAM (LNU) was a citizen of the United Kingdom and was working in the United States on a "green card." GRAHAM (LNU) usually traveled in First Class and would be traveling with his friend TIM (LNU) who would also be in First Class. GRAHAM (LNU) worked for COMPU-WARE COMPANY in Cambridge, Massachusetts, (617) 498-4000. Ms. WAITE stated that Ms. ARONSON (victim) would have left her personally owned vehicle at her place of employment, COMPU-WARE, Mount Auburn Street, Cambridge, Massachusetts. Ms. ARONSON (victim) drove a four-door navy blue Saab and had taken a taxicab to LOGAN INTERNATIONAL AIRPORT (LIA) , East Boston, Massachusetts. Ms. ARONSON (victim) was traveling alone. Ms. WAITE further advised that Ms. ....-•-""' 9/11 Law Enforcement Privacy

...-•-•"' investigation on 09/12/2001

at East ...Boston, Massachusetts
...,•"" Date dictated 09/13/2001

File* 2 6 5 D - N Y - 2 B Q 3 5 Q

by

TT"! FRANK J . MATTEWS, MSP

JN/lms
1 o

ft documsni cpjtwns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned TA J-OK PfffttA

u\-»i

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

PAMELA 0.

WAITS

, On 0 9 / 1 2 / 2 0 0 1

, Page

-2-

ARONSON (victim) resided at 48 Russell Street, Charlestown, Massachusetts, and that Ms. ARONSON (victim) lived alone. Ms. WAITE stated that Ms. ARONSON ? S luggage would most likely be black and that most of Ms. ARONSON'S (victim) clothing would be black. Ms. ARONSON (victim) would most likely have a pair of sneakers and a bathing suit in her luggage. Ms. WAITE further advised that Ms. ARONSON (victim) may have had her computer with her. Ms. WAITE advised that Ms. ARONSON'S (victim) dentist was Dr. RICHARD PRICE, Newton, Massachusetts, and that Ms. ARONSON (victim) recently had dental work. Ms. WAITE stated that Ms. ARONSON (victim) had a "temporary" tattoo on her upper left arm. Ms. WAITE stated that this "temporary" tattoo may be smudged. Ms. WAITE further described the victim as being very thin (size 2), approximately 5'4" tall, dark short hair, dark eyes, good physical condition, and very tanned. Ms. WAITE advised that Ms. ARONSON (victim) usually wore a watch, a ring with a swirl on it coral in color,. and a bracelet which was dark green in color.

REQ. #35-13

000000420

9/11 Personal Privacy

I

.

9/13/01

JEANNINE DALY, sister of September 11, 2001 Flight 11 AMERICAN AIRLINES passenger CHRISTINE BARBUTO was interviewed at the HILTON HOTEL, LOGAN AIRPORT, Eastj Boston, Massachusetts. Also assisting with the interview was 'Massachusetts State Trooper ROBERT L. MANNING. \Y advised that her sister was flying with seven co

workers employed at TJX, Framingham, Massachusetts, from Boston to Los Angeles on business. ; DALY advised that her siister normally took a car service from her apartment in Brookline, Massachusetts to the Airport, and that this was paid for by her company TJX. DALY provided the following background information-.: DALY's Address:

DALY'S Phone: BARBUTO's Address: 219 Harvard Street Apartment 18 Brookline, Massachusetts 617-232-6954 None

BARBUTO's Phone: Scars or Marks: Dentist:

In Bedford, Massachusetts, Unknown.

Jewelry: 9/11 Law Enforcement Privacy

9/12/01 265D-NY-280350 SAREQ. #35-13

East Boston,;Massachusetts / I 9/13/01

9/11 First Responder/Family Privacy

HIM i

000000421

265D-NY-280350

JEANNINE DALY Luggage:

9/12/01 Black roll-on bag which she checked at ticket counter 1 carry-on bag

DALY advised that she received information from someone at TJX that her sister CHRISTINE had called a secretary CAROL at TJX at 8:30 am, September 11, 2001, and asked CAROL to change her hotel accommodations in California. DALY provided her sister's cell phone number as 508-9326238. She stated that she was told that the message did not indicate that her sister was under any duress, or was excited in any way. DALY advised that she knows Boston Federal Bureau of Investigation Victim Witness Coordinator SUSAN DURKIN. She stated that she did not need to be contacted regarding updates as to the investigation as any questions could be answered by SUSAN DURKIN.

REQ. #35-13

000000422

FD-302(Rcv. 10-6-95)

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/13/2001

V. BLAKE ALLISON, III was interviewed at the Logan Airport Hilton Hotel. Also present for the interview was Trooper EDWARD L. FORSTER, Massachusetts State Police. MR. ALLISON was advised of the identity of the interviewing Agent, Trooper FORSTER, and the purpose of •the interview. He provided the following information. MR. ALLISON is the husband of ANNA S.W. ALLISON, who was a passenger on American Airlines Flight 11 on September 11, 2001. He .advised that MS. ALLISON had a date of birth of 09/30/52. He advised that she was 5'4" tall with reddish brown hair, brown eyes, freckles and was approximately 150 pounds. He advised that she did not have any distinguishing marks. He advised that on September 11, 2001, he drove his wife to the airport and parked in Terminal parking lot C because Terminal B's parking lot was full. They walked to Terminal B and checked in at approximately 6:45 a.m. They went to the end of the upper deck of Terminal B and sat together while his wife had a cigarette. He left the airport at approximately 7:00 a.m. He advised that at 7:45 a.m. she called him on her cell phone from the American Airlines Flight. He advised that she called to wish him well about a business related event at the Boston Harbor Hotel. He advised that she spoke briefly because a flight attendant told her to conclude the call. He advised that this was before the airplane took off. He believes that she was seated in Row 31 in the middle section by herself. He advised that she carried a single blue bag made of dark blue canvas. He described it as an expandable bag with pouches. He advised that she had a lime green identification tag and an American Airlines Admiral Club tag on her bag. He advised that she also brought a laptop computer and a handbag on the flight He advised that his wife owns her own company and does quality assurance and risk management for clients. Her main client is Toyota. He advised that she travels approximately two times a month on this flight American Airlines 11. He estimates that she has" traveled on this flight since April of this year. He was not aware of any unusual activity from his trip to the airport, from his wife's telephone call from the airplane, or from her frequent flights utilizing American Airlines Flight 11. ..-••''''9/11 Law Enforcement Privacy

_..--'''
Investigation on 09/12/01 at Boston, Massachusetts

File* 2 6 5 D - N Y - 2 8 0 3 5 0

..--""'

Date dictated

09/12/01

by

I

KCK/mmh

4s doqiiDqat_c«njains neither recommendations nor conclusions of the FBI. It is (he property of the FBI and is

FD-302a(Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of

V. BLAKE ALLISON. Ill

On 09/12/01

He advised that she was dressed in a black hip length double breasted green shell and a blue suit with a close fitting skirt. He advised that she was wearing a red short sleeve blouse with white polka dots and wore black loafers with tassles and nylons. He advised that she wore jewelry including an engagement ring which is a zircon surrounded by small diamonds. He advised that one diamond is missing from the setting. She also wore a wedding band. She also wore a replica of his watch which is a Seiko with a brown leather strap and a half moon face. He advised that she was not traveling with anyone. He advised that her dentist is DR. JAMES HIRSHBERG of HIRSHBERG DENTAL at Post Office Scmare. RnRtr>nJ_l^ta-S-aa-£iiLLS£±±-s. He advised that | I He

advised, if/rreeTtea, | / MR. ALLISON provided his current address as I

1

9/11 Personal Privacy

9/11 First Responder/Family Privacy

REQ. #35-13

000000424

FD-302(Rev. 10-6-95)

- 1FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/15/2001

LAUREN ROSENZWEIG, date of birth |
9/11 Personal Privacy

J was interviewed in the Hilton Hotel at Logan Airport. Also present during the interview was Trooper PI DOWNSBROUGH, Massachusetts 'State Police (MSP). ROSENZWEIG was advised of the identity of the interviewing agents and the nature of the inquiry. Thereafter, ROSENZWEIG provided the following information voluntarily: ROSENZWEIG was married to PHILIPH M. ROSENZWEIG, a passenger on AMERICAN AIRLINES flight number 11 (AA #11). PHILIPH was an executive for SUN MICROSYSTEMS, a computer firm, and was traveling to California on business. LIMO 18, a limo service located in Woburn, MA, picked up PHILIPH at approximately 6:00 a.m. on September 11, 2001. PHIL traveled with a black roller-board carry-on suitcase and a laptop computer case.

9/11

First Responder/Family Privacy

PHILIPH's cell phone number was (508) 284-9273, the carrier either being Sprint or Cellular'One. ROSENZWEIG's answering machine recorded an unintelligible phone call between 8:44 a.m. and 9:00 a.m. on September 11, 2001. ROSENZWEIG believes PHILIPH might have attempted to call her.

/9/11 Law Enforcement Privacy

investigation on

09/12/2001

at Boston, /Massachusetts
/ Date dictated 09/15/2001

File* 2 6 5 D - N Y - 2 8 0 3 5 0

by
R]fjm docirapEj iopraps neither recommendations nor conclusions of the FBI. It is the property of the FB! and is loaned

9/11 First Responder/Family Privacy

9/21/01 JON ROTENBERG,I
9/11 Personal Privacy

J was advised of the identity of the interviewing agent and the purpose of the interview. Also present was Massachusetts State Trooper RICHARD MAHONEY. JON ROTENBERG provided the following information: JON ROTENBERG is the brother-in-law of'RICHARD BARRY ROSS, a passenger on AMERICAN AIRLINES Flight number 11.\D BARRY ROSS and his JULI (ROTENBERG'5 sister) have a residence at I
9/11 Personal Privacy

J

ROTENBERG advised that he had dinner with his\brother-inlaw on September 10, 2001, the evening before ROSS' flight to Los Angeles. ROTENBERG stated ROSS drove himself to the LOGAN AIRPORT, and parked his vehicle in central parking. ROSS arrived at the airport at approximately 6:50 a.m. ROTENBERG advised ROSS had a black briefcase and one carry-on with him. ROTENBERG advised that his brother-in-law was born on April 26, 1943. ROSS' Social Security Account Number (SSAN) is ,03030-5977. ROTENBERG described ROSS as a white male, approximately 5'10", 200 Ibs, with a pockmarked face. ROSS'S passport number is 101560944. ROTENBERG added that his brother-in-lawl

J R O S S was wearing a silk yellow shirt and khakis. Dentist, Doctor WELLS, practices in Boston, MA.

ROSS'

ROTENBERG advised that ROSS contacted his wife, JULI shortly before the flight departed. ROTENBERG stated that JULI did not feel there was anything unusual about the telephone call. Neither ROTENBERG nor JULI received any telephone calls from RICHARD ROSS once he boarded the aircraft. 9/12/01 265D-NY-280350 I REQ. #35-13 Logan Airport, Boston, MA 9/16/01 "9/11 Law Enforcement Privacy ^OOC] 000000426

9/11 FD-302 {Rev. 10-6-95)
- I-

Personal

Privacy

'

''--,.

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

1 OV.,0 5 / 2 0 0 1

DAVID GORDENSTEIN.I

I

twas contacted regarding his wife, LISA FENN GORDENSTEIN, a T.J. Max Assistant Vice President of Merchandising and passenger on American Airline flight 11. GORDENSTEIN was advised of the agent's identity and of the official nature of the interview. Mr. GORDENSTEIN stated that his wife was driven by Chauffeured Occasions limousine to Logan Airport. The driver arrived at approximately 6:00 A.M. Due to the early morning hour, GORDENSTEIN could not recall precisely what clothing LISA was wearing but added she usually dressed causally while flying. LISA also had a purse and one piece of rolling carry on luggage (not further described). Mrs. GORDENSTEIN was wearing a Tiffany wire mesh silver ring, a matching silver bracelet, and a silver bracelet with blue stones. Mr. GORDENSTEIN will obtain copies of photographs from his jeweler and provide these copies to the Federal Bureau of Investigation (FBI). Mrs. GORDENSTEIN would have also had a Panasonic CD Walkman, Black leather CD tote bag and possibly driving eye glasses. T.J.Max also provided Mrs. GORDENSTEIN a NOKIA cellular telephone (508-932-9662) which she had with her. At approximately 7:15 A.M., prior to the take off of flight 11, LISA called DAVID to check on the children and remind him of the various responsibilities he had while she was gone. GORDENSTEIN advised he had two children ages 3 and 6 and that he had a strong family support system to help him through these difficult times. GORDENSTEIN was in the process of collecting photographs and personal items which would assist in any DNA analysis. He also advised that he was aware that these items are to be provided directly to the New York Medical Examiners office when they are needed. Mrs. GORDENSTEIN's dentist was identified as Dr. Erwin Brilliant, 118 Meadowbrook Road, Newton, MA 02459, telephone 617-527-8184.

_..-•-"' investigation on 9/12, 23, 10/2/a01Belmont ..,-""" .. • File* 265A-NY-280350-302
by

...•••""9/11 Law Enforcement Privacy 10/05/01

Date dictated

Js domi««ni_e«nuins neither recommendations nor conclusions of the FBI. It is the property of the FBI and is

FD-302a(Rev. 10-6-95)

265A-NY-280350-302

Continuation of FD-302 of

David Gordenstein

, On 9 / 2 3 ,

10/2/OJPaee

Mrs. GORDENSTEIN did not have any implants or amputations but did have surgery in which one or more ovaries was removed. GORDENSTEIN could be reached at his place of business, ZEFF PHOTO SUPPLY, 11 Brighton Street, Belmont, MA, 02478-4007, telephone 617-489-3311.

REQ. #35-13

000000428

To: Re:

Director's Office From: Charlotte 265D-NY-280350-CE, 09/13/2001

LEAD(s): Set Lead 1: DALLAS AT DALLAS, TEXAS

Contact AA Headquarters in Dallas, Texas, in order to obtain all reservations and passenger records for Flight 11 departing Boston on 09/11/2001. Also inquire as to AA contact persons with AT&T Digital. AT&T Digital operates the flight phones on AA Airplanes. Set lead to appropriate office to obtain flight phone information for Flight 11.
Set Lead 2: DALLAS AT DALLAS, TEXAS

Contact AA Manager, Cathy Berg, at AA Dallas, Texas, Headquarters, telephone number 817/963-6006. Obtain frequent flyer information on Flight 11 passengers Walee Alshehri and Wail Alshehri.

REQ. #35-13

000000437

FD-302 (Rev. 10-6-95)

-1 -

9/11 Personal Privacy ''''"-, .

FEDERAL BUREAU OF INVESTIGATION

Date of transcription RE: LEAD CONTROL NUMBERS: DL267 AND CE66

09/12/2001

R&Y rnRMRT.T. srnTT. date of birth \s interviewed at his place of emplo AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATIONS OFFICE, 500 Gregson Drive, Gary, North Carolina, telephone number 919/460-4154. SCOTT was advised of the official identity of the interviewing agent and the nature of the interview. He then provided the following information: On September 11, 2001, SCOTT was the manager on duty at the Information Center when he received a report of an emergency telephone call which was being handled by a representative in the International Department. SCOTT was informed the call concerned a hijacking and went to the station of VANESSA MINTER whom he replaced on the telephone call. When SCOTT began listening to the call, Operations Specialist NYDIA GONZALEZ was already on the line. GONZALEZ was handling the dialogue with the individual who placed the call and SCOTT simply listened. SCOTT learned that the individual who placed the call was a Flight Attendant named BETTY. BETTY further identified herself as being Flight Attendant Number 3 on AA Flight 11. Flight Attendant Number 3 was the AA designation for the attendant who serviced the coach section of the plane and was typically stationed in the rear of the aircraft. BETTY (LAST NAME UNKNOWN)(LNU) was questioned as to whether there were any injuries. BETTY stated the individual who was seated in 9B, further described as a Mr. LEWIN, appeared to be dead. Flight Attendant Number 1 was stabbed and in serious condition. Flight Attendant Number 1 had been placed on oxygen. Flight Attendant Number 5 had also been stabbed, but was not described as being in serious condition. SCOTT explained that Flight Attendant Number 1 is the Head Flight Attendant and typically services the First Class area of the plane. Flight Attendant Number 5 could be responsible for working anywhere on the cabin. /9/11 Law Enforcement Privacy

investigation on

09/12/2001

at Gary, North Carolina / Date dictated 09/12/2001

File* 265D-NY-280350-CE

ains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

RAY

CORNELL SCOTT

, On 0 9 / 1 2 / 2 0 0 1

, Page

SCOTT listened as BETTY relayed that a passenger who was seated in 10B was currently in the cockpit. This passenger's name was provided and phonetically reported as SAMIR AL ASAQUAMI. BETTY informed the First Class passengers had been moved to the coach section but did not specify if this was done by the flight crew or the hijackers. It appeared to SCOTT that BETTY (LNU) was getting her information from another individual and relaying it to the Reservations Office. BETTY began explaining that the plane was rapidly descending and that they were going down fast. Thereafter, the phone call was disconnected. SCOTT looked at the clock which indicated the time was approximately 8:43 A.M. Throughout the conversation, Flight Attendant BETTY (LNU) provided no indication of where the aircraft was headed or the purpose of the hijacking attempt. SCOTT estimated he listened to approximately ten minutes of a conversation which was reported to be in excess of twenty (20) minutes in length. SCOTT overheard no reference to the total number of flight attendants, the total number of hijackers, or how soon the event occurred after takeoff. SCOTT had no indication as to what was used to stab the flight attendants.

REQ. #35-13

000000439

FD-302 (Rev. 10-6-95)

9/11 \,

Personal

Privacy

;

FEDERAL BUREAU OF INVESTIGATION

:;

'-.,

Date of transcription

09/13/2001

RE:

LEAD CONTROL NUMBERS:

DL267 AND CE66

On 36Dtetnhflr 19. ?nm T.appv nau-rn YARBROUGH, white male, date of birth I _____ _____ | Field Service Consultant. ROCKWELL ELECTRONIC COMMERCE (RECK t-.filpnhnni. number! I provided SA I iwith Agent Activity Reports for WINSTON SADLER, /Agent ID Number 76184099, and VANESSA MINTER, Agent ID Number 75571705. These records reflect an incoming call received by AMERICAN AIRLINES (AA) Southeastern Reservation Office (SERO) at approximately 8:20 A.M., on September 11, 2001. This call received was from Flight Attendant (FA) BETTY ONG, Flight 11, referencing her plane in the process of being hijacked on September 11, 2001. A copy of these Agent Activity Reports is attached and made a part hereto. The original of these Agent Activity Reports will.be placed in the 1A Section of this file.

9/11 Law Enforcement Privacy

ntion on

09/12/2001

at Gary, North Carolina Date dictated 09/13/2001

FOe*\265D-NY-280350-CE

bx

I

1
is neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
/"> .^* \n i

FD-302 (Rev. 10-6-95)
- 1-

FEDERAL BUREAU OF INVESTIGATION

9/11

Personal Privacy
0 9./13/2001

Date of transcription RE: LEAD CONTROL NUMBERS DL267 AND CE 66

/

TROY WRKGntfT.SWORTH

date of birth 1

1
lace of employment,

AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION r-irMTP.R fgp Gregson Drive, Gary, North Carolina, telephone number! I where he is employed as the Systems Analyst. After being .advised as .to the identity of the interviewing agent and as to the nature of the interview, WREGGELSWORTH provided the following information: WREGGELSWORTH provided to the interviewing agent three CD ROM recordings of a telephone call received at the SERO on September 11, 2001, at approximately 8:20 A.M., from a Flight Attendant (FA) aboard Flight 11. The CD ROM recordings made by WREGGELSWORTH were distinct. The first CD ROM recording of the telephone call was in the WAV format as an exact duplicate of the WAV format as it exists on the computer of AA at the SERO as produced by WREGGELSWORTH himself. The second CD ROM contained a copy of the WAV format recording and an exact duplicate of the original recording in its original recorded format which is a ROCKWELL INDUSTRIES proprietary software format. The third CD ROM is an exact duplicate of the second CD ROM. The first two CD ROMS were placed into evidence with the third CD ROM being placed in a 1A envelope as a work copy for investigative purposes.

/9/11 Law Enforcement Privacy

investigation on

09/12/2001

at Cary, North Carolina
/ Date dictated 09/12/2001

File* 265D-NY-280350-CE by

k docjraB ^ojiiwns neither recommendations nor conclusions of the FBI. It is the property of the F3I and is loaned
C'c\MU

•'
FD-302 (Rev. 10-^-95)

/9/11 Personal Privacy

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/13/2001

RE:

LEAD CONTROL NUMBERS:

DL267 AND CE66

TROY WREGGELSWORTH, date of birth\ /was interviewed at-his place of employment, AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION PRMTP.R snn Krezromr, nViTra Gary, North Carolina 27511, telephone number^ I where he is employed as the Systems Analyst for the facility. WREGGELSWORTH, after being advised as to the identity of the interviewing agent, provided the following information: WREGGELSWORTH stated the telephonic system utilized by the AA SOUTHEASTERN RESERVATION CENTER otherwise known as SERO, was an "ACD" switch that is produced by ROCKWELL INDUSTRIES and is known by the generic name of "ROCKWELL SPECTRUM". WREGGELSWORTH stated that ROCKWELL kept a full-time representative on premises who WREGGELSWORTH identified as LARRY YARBROUGH. WREGGELSWORTH explained that airline reservations for the entire United States on behalf of AA is handled through one of seven (7) locations. Those locations are as follows: Hartford (designated as ERO) (designated as CRO)

Cincinnati

Dallas (designated as DTRO) Fort Worth (designed as SRO) Tucson (designated as SWRO) Las Vegas (designated as LVRO) Raleigh (designated as SERO) WREGGELSWORTH stated he was aware that a flight attendant (FA) on AA Flight 11 out of Boston placed a telephone call to the Reservations Center at SERO on instant date, WREGGELSWORTH stated /9/11 Law Enforcement investigation on 09/11/2001 at Gary, North Carolina
/ Date dictated 09/12/2001

Privacy

File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E

by

'

I""

pfbu doqinjent janlains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

TROY WIEGGELSWORTH

, On 09/11/2001

, Page .

that all incoming calls come into the telephone circuit and are routed to the appropriate Customer Service Agent (CSA). WREGGELSWORTH stated the system did employ a recording ability and that agents merely have to push an emergency button which would record telephone calls for approximately four minutes in total. WREGGELSWORTH stated after 4 minutes, the system automatically shut off the recording. WREGGELSWORTH stated in instant matter, the telephone call from the FA on AA Flight 11 had lasted much longer than four minutes and that only the first four minutes of the telephone call had been captured by the system. WREGGELSWORTH informed that the telephone system would not erase the call in its main circuitry. WREGGELSWORTH and YARBROUGH made an off-line duplicate of the telephone call to ensure that the file was backed up. This file in its original format is in a ROCKWELL proprietary software format and can only be listened to through that format in its original state. WREGGELSWORTH copied the original ROCKWELL recording, converting it to a WAV format. WREGGELSWORTH stated he did this conversion to a WAV format so that he could e-mail a copy of the recording to his corporate security in Dallas, Texas. WREGGELSWORTH identified the individual in corporate security that he e-mailed the WAV copy to as LARRY WANSLEY, the Managing Director of Corporate Security. YARBROUGH routed original ACD call in the ROCKWELL format to a stand-alone computer connected to the phone system so it would be safe from any computer crashes. It is encoded in the exact ROCKWELL format that it was received.

REQ. #35-13

000000443

.'
FD-302 (Rev. 10-6-95)

/9/11 P e r s o n a l Privacy

- 1-

/

FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/12/2001

RE:

LEAD CONTROL NUMBERS: DL267; CE66; AND CE233

NYDIA E. GONZALEZ. Hispanic female, born \ was interviewed at her place of

employment, American Airlines (/AA) Southeastern Reservation Center (SERO), 5 no Rrensnn nrjt"»; Gary, North Carolina 27511, telephone number | I After being advised of the identity of the interviewing Agent and the nature of the "interview, GONZALEZ provided the following information: GONZALEZ is a Reservation Operations Specialist for the AA, employee number 072048. She has been working for AA for approximately 20 years. The SERO is one of several AA's air travel reservation call centers. Their main reservation center is located in Dallas, Texas. GONZALEZ is a supervisor in charged of monitoring calls and coordinating any emergency calls with their main office as necessary. On September 11, 2001, on or about 8:20 AM, GONZALEZ was at her desk when she received an emergency signal light on her telephone console. (The emergency signal can be initiated by any AA reservation agent by pressing a button at their desk, whenever they receive a call deemed to be emergency in nature.) The emergency signal light was initiated by WINSTON SADLER, one of the reservation agent on duty, who received a call from a woman identified as BETTY ONG. GONZALEZ monitored the telephone conversation between SADLER and ONG. ONG identified herself as the "number 3" flight attendant (FA) on the AA flight number 11, from Boston to Los Angeles. ONG said that she was sitting on the "jump seat 3R" at the rear of the aircraft, and she advised that somebody got stabbed in business class, onboard the airplane. At that point, GONZALEZ contacted CRAIG MARKEE, the manager on duty at the AA Security Operations Control (SOC) located in Dallas, Texas. GONZALES was coordinating the call with MARKEE while she monitored the conversation between SADLER and ONG. ONG reported that the number 1 and number 5 FA's got stabbed, and that nobody can
....--"" ..--""9/11 Lav/ Enforcement Privacy

investigation on

09/12/2001

at Cary, North..-Carolina
...Dale dictated 09/12/2001

File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E by

jfns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

^ -

.~ . C

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Nydia E.

Gonzalez

, On 0 9 / 1 2 / 2 0 0 1

, Page

get into the cockpit. GONZALES deduced later in the conversation that the lead FA, number 1, had been seriously stabbed and might be unconscious. The number 1 FA was on oxygen at some point. The number 5 FA was also stabbed, but the injury was not serious. GONZALEZ said that ONG was at the rear of the airplane and did not see the knife weapon. GONZALEZ was relaying the information back to MARKEE as ONG described the situation on the airplane. GONZALEZ advised that when SADLER pressed the emergency button, the telephone conversation was being recorded automatically on a Rockwell telephone recording device. The recording device is capable of recording only up to 4 minutes. The duration of telephone contact with ONG lasted approximately 23 to 25 minutes. She said that the recorded portion of the conversation was provided to the FBI. The unrecorded portion of the conversation is as follow: ONG advised that there appeared to be two passengers locked in the cockpit, one of which was assigned to seat 10B, business class, under the name of AL SUGAMI (phonetic). ONG was getting this information from other flight attendants. She did not see the two passengers, and could not provide any physical descriptions of them. GONZALEZ asked ONG about the condition of all passengers and whether the flight crew made any announcements. ONG said that no announcements were made, and that the passengers in coach class suspect something was going on, but were not aware of the situation. ONG said that the First Class passengers were moved to Coach, and that the Business Class cabin was sprayed with possibly mace. ONG said that it was difficult to breathe, and it was difficult to see what was going on in the Business and First Class. ONG told GONZALEZ that she was informed by other FA's that a passenger by the name of DANIEL LEWIN may have been fatally wounded. GONZALEZ said that LEWIN may have been on sit 9B, but that information is not confirmed. ONG kept GONZALEZ appraised of the flying condition of the airplane, and that from time to time the airplane was taking rapid descents and flying sideways, erratically. Throughout the call, GONZALEZ did not hear much commotion on the background. There were moments in the conversations where ONG asked for their prayers. GONZALEZ tried to keep the line open and kept

REQ. #35-13

000000445

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Nvdia E. Gonzalez_

, On 09/12/2001

, Page .

ONG talking. At one point, ONG started to cry and said "Oh God Oh God, what is going on!" and the call ended. GONZALEZ later saw what happened on the television news coverage of the destruction of the World Trade Center. On a separate matter, GONZALEZ told the writer about another call on or about 9: 30AM, September 11. 2001. by a woman named D. WOOLBRIGHT, telephone number | J from!______| I 1 This call was received by AA; Reservation Agent TYLER BURT, who also pressed .the emergency button to notified. . GONZALEZ.'., WOLBRIGHT reported that heir father, BLAKE (last name not reported) , flew on AA flight number 2076 from Dallas, Texas (DFW) to Portland, Oregon (Pnxi on SnndAu. Spnt-pmhtar t)r 200 2001. Upon returning to his home in | | he opened his suitcase and found that all ot nis belonging, with the exception of his toiletries, were missing inside the suitcase. Instead, he found several.plastic bags, fuses,; and 3 /memo s .written in Arabic. WOOLBRIGHT reported that in the mernos, she could only read the English words "Millbroke, CTi" and /"Winsted, CT", and that the memos were .dated in July. WQOLBRJGHT said that her father was certain that the suitcase 'was his, and that his toiletries were in there. GONZALEZ did not' have' any additional information regarding the details of Ithe contents of the suitcase or the description of fuses ifouryd. .On September 11, 2001, she contacted AA Security Managing/Director, LARRY WANSLEY, and reported the 'incident right/after the call.

9/11

Personal Privacy

REQ. #35-13

000000446

f
FD-302 (Rev, 10-6-95)

9/11

Personal

Privacy

- 1FEDERAL BUREAU OF INVESTIGATION

Dale of transcription RE: LEAD CONTROL NUMBERS DL267 AND CE66 KIP HAMILTON, white femal£^_daJi£_Q-£—hJ_E±-bJ

09/13/2001

1

was interviewed at her place of employment, AMERICAN AIRLINES (AX) SOUTHEASTERN RESERVATION CENTER (SERO), 500. Gregson Drive, Gary, North Carolina, telephone number 919/460-4000, where she is currently employed as the Managing Director of Reservations. After being advised as to the identity of the interviewing agent and as to the nature of the interview, HAMILTON provided the following information: HAMILTON stated she had been in contact with Corporate Security in Dallas, Texas, on instant date. HAMILTON identified Managing Security Director LARRY WANSLEY as her contact. HAMILTON stated at approximately 8:20 that morning, a call had come in from Flight 11 leaving Boston from a flight attendant (FA) on board and had been routed in some fashion to Customer Service Agent (CSA) VANESSA MINTER. At some point during the conversation, the record button had been hit and four minutes of the conversation was recorded. HAMILTON advised the total conversation lasted approximately 28 minutes. HAMILTON advised during the conversation, passengers seated in seats 2A and 2B and 10B were listed by the FA as individuals who had participated in the takeover of Flight 11. HAMILTON stated that at some point during the telephone call, MINTER transferred the call to another agent, WINSTON SADLER. HAMILTON identified the individuals designated by the FA as participating as follows: Passenger 2A was identified as WAIL ALSHEHRI Passenger 2B was.identified as WALEE ALSHEHRI Passenger 10B was identified as SATAM AL SUQAMI HAMILTON stated that a FA onboard a moving aircraft could be in contact with the reservations office by either using any telephone to dial 1-800-433-7300, or by using the flight telephone aboard the airline and dialing *077, *055, or *044. HAMILTON explained that the "*" numbers were used by FAs habitually to place customers in contact with reservation agents so that they could change their flight plans or make connections. HAMILTON stated that if an airline utilized the "*" system on their flight phones located ,..--"'9/11 Law Enforcement ..-•-•'' Privacy at Gary, North Carolina

investigation on

09/11/2001

File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E

*I

I

.,--""

Date dictated

09/12/2001

njJlKi dooimqBt_c«ntains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

FD-302a(Rev. 10-6-95)

9/11

Personal Privacy

265D-NY-280350-CE
Continuation of FD-302 of K I P HAMILTON \n 0 9 / 1 1 / 2 0 0 1 , Page .

in the airplane, then all calls were \routed to the Gary, North Carolina, facility. HAMILTON stated if the 1-800 number was utilized, then the call could go to one of severi (7) facilities in the United States depending on the call volume being experienced at the time. HAMILTON stated that the Gary, North Carolina, facility would be just one of those seven (7) facilities. HAMILTON advised the flight phone used in AA airplanes was operated by AT.&T Digital. HAMILTON reported that a customer had called earlier that day on September 11, 2001, concerning hdi.r father's toiletries being replaced by switches and mechanisms. HAMILTON explained that Customer D. WOOLBRIGHT, telephone number! I complained that her father, BLAKE WOOLBRIGHT, had flown on Flight 2076 on September 9, 2001, from Dallas-Fort Worth to Portland, Oregon. During that flight, a small plastic bag full of fuses and a five page fax written in Arabic was somehow placed into BLAKE WOOLBRIGHT's luggage. HAMILTON stated that each AA employee who had spoken to FA BETTY ONG had been asked to write a brief statement of the facts they had obtained from the telephone call. These original statements and the original typed statements of two were given to the interviewing agent. In total, HAMILTON provided the following original documentation to the interviewing agent which were placed into evidence: 1. 2. 3. 4. 5. 6. 7. 8. 9. A handwritten statement by WINSTON SADLER. A typed statement by RAY C. SCOTT. A handwritten statement by GLORIA BICKFORD. A typed statement by NYDIA E. GONZALEZ. A signed typed statement by RAY C. SCOTT. A handwritten multiple page statement by VANESSA MINTER. A typed version of MINTER's statement. A typed version of SADLER 1 s statement. A printout on passenger MOHAMED ATTA, seated in Seat 8D who had purchased a one-way ticket on Flight 11.

REQ. #35-13

000000452

FD-302a (Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

KIP

HAMILTON

, On 0 9 / 1 1 / 2 0 0 1

, Page

z

10. 11. 12. 13.

A passenger printout on SATAM AL SUQAMI, who was seated in Seat 10B on Flight 11. A printout of upgrades and occupancy of the flight 11. A passenger list for Flight 11 printed on Tuesday, September 11, 2001, at 9:07. A computer printout of a passenger list dated September 11, 2001, for Flight 11.

REQ. #35-13

000000453

/'
FD-302 (Rev. 10-6-95)

9/11 Personal

Privacy

- 1-

.

X \L

BUREAU OF INVESTIGATION

Date of transcription RE: LEAD CONTROL NUMBERS: DL267 AND CE66

09/13/2001

WINSTON COURTNEY .g&nT.FR

,.,h-ii-o m a i Q — r i R f p nf h i r t - h

'

CENTER (SERO), Cary, North Carolina. After being advised as to the identities of the interviewing agents and as to the nature of the interview, SADLER provided the following information: SADLER stated he was currently employed with AA in their International Resolution Department. SADLER stated he was charged with being a "HELP DESK" for complaint calls coming into the SERO. SADLER stated that on September 11, 2001, at approximately 8:20 A.M., Customer Service Agent (CSA) VANESSA MINTER came to him stating that she had a lady on the telephone line calling from an AA flight that was being hijacked. SADLER stated that MINTER seemed to be panicked and stated she could not find her "emergency button" on her telephone. SADLER offered to take the call so MINTER transferred the call to SADLER. SADLER explained that the telephone system operated by AA allowed for him to be connected onto a line from one of the agents and the agent still remain on the line. Once this was • established, SADLER immediately activated his emergency button which further allowed the Operations Center to monitor the telephone call. SADLER stated the individual on the telephone identified herself as BETTY ONG (phonetic). SADLER stated that she identified herself as being aboard Flight Number 11 as one of the Flight Attendants (FA's). ONG further stated that people aboard the plane had entered the cockpit and that FA's Number 1 and Number 5 had been stabbed. ONG stated she was located in the coach area of the airplane. At one point in the conversation, SADLER recalled that ONG stated that all of the FA's had moved back to the coach area. ONG also stated that she did not believe that the coach passengers were aware of the hijacking. SADLER explained that the 767 airplane utilized by Flight 11 was sectioned into three sections, a coach area, a business area, and a first-class area. ONG further stated she believed mace had been sprayed in the business class area which made it difficult to breathe. During
..••'9/11 Law Enforcement Privacy

ui yuipiuymyjiL, AHLKIIAN AIRLINE (AA) jJOU'i'HtiAST'mw Ukis'Lit-

investigation on

09/12/2001

at Cary, North Carolina
/ Date dictated 09/12/2001

File* 265D-NY-28Q3SQ-CE
by

j*i docwKjigseijtajis neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

FD-302a (Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

WINSTON COURTNEY SADLER

, On 09/12/2001

, Page

the entire conversation, ONG seemed to be talking to someone else in the background and retrieving information including the fact that the passenger in 9B had been injured and was possibly deceased. ONG also identified passengers seated in Seats 2A, 2B, and 10B as participating in the hijacking. SADLER stated during the telephone conversation with ONG other individuals on the line from the Operations Center, namely NYDIA GONZALEZ, participated in asking questions of ONG. During these intervals, SADLER was using his computer screen to find out information concerning Flight 11. SADLER recalled at one point, he was monitoring a readout on his computer screen where ground control was attempting to notify Flight 11 that Flight 11's transponder had been turned off. Later he checked his passenger roster to find the name of the passenger in 9B who had been hurt and identified that passenger as DANIEL LEWIN. SADLER recalled that ONG stated she was trying to call the pilots in the cockpit, but was not getting a response. ONG had stated that no announcements had been made from the cockpit. ONG stated she attempted to find if there was a doctor onboard to assist with the wounded. ONG informed that FA Number 1 was hurt worse than FA Number 5 and they had put oxygen on FA Number 1. ONG gave the impression that FA Number 5 was sitting somewhere near her. ONG would state at times that the airplane was flying erratically. SADLER recalled these statements of erratic flying occurred several times during the conversation. SADLER also recalled that for the moments in between the erratic flying, the airplane seemed to be smooth in its flight path. SADLER stated at points in the conversation, ONG would state that the airplane was descending. SADLER stated he was convinced immediately upon taking the call, that it was a legitimate telephone call from an airplane because he was use to hearing the background noise given by airplane telephones and this call had that background noise. SADLER stated when the airplane seemed to be flown erratically, that ONG would make statements such as "please pray for us....oh God....oh God." SADLER stated that NYDIA GONZALEZ was in the Operations Center monitoring the call almost immediately when he had first taken the call. SADLER stated during the call, he had used his computer "scratch pad" to take notes of the conversation as it occurred and these notes were not saved, but had been converted to his handwritten statement which had previously been provided to the interviewing agent. SADLER stated the telephone call from ONG went through phases of signal fade where communication did not appear to be established but then it would always return until the very end of the call. ONG never commented on the plane's location to SADLER'S recollection. ONG never

REQ. #35-13

000000455

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

WINSTON COURTNEY SADLER

, On 0 9 / 1 2 / 2 0 0 1

, Page

indicated with what instrument the FA's had been stabbed. SADLER stated that he was personally "stunned" by the whole event. A copy of SADLER'S handwritten statement and a typed version are both attached to this document and made a part hereto.

REQ. #35-13

000000456

FD-302 (Rev. 10-6-95)

-1FEDERAL BUREAU OF INVESTIGATION

Date of transcription RE: LEAD CONTROL NUMBERS: DL267 AND CE66

09/12/2001

The following is a re-recorded transcription obtained from AMERICAN AIRLINES (AA) by SA C. ANDREW THOMURE on Tuesday, September 11, 2001. The material is being re-recorded from a CD ROM onto an Analog Audio Tape for transcription purposes. Flight Attendant (FA) ONG AA Agent (WINSTON SADLER) Operations (OP) Agent (NYDIA E. GONZALEZ)

investigation on

09/12/2001

at Raleigh, North Carolina
Date dictated 09/12/2001

File# 2 6 5 D - N Y - 2 8 0 3 5 0 - C E

by

SA PAUL LEE AND SA C. ANDREW THOMURE: CAT:egp
neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Transcription

, On 0 9 / 1 2 / 2 0 0 1

, Page

2_

FA ONG:

Number 3 in the back, ah, the cockpit is not answering,

somebody stabbed in business class and ah, I think there is mace that we can't breathe, I don't know, I think we're getting hijacked.
AA Agent: Which flight are you on? FA ONG: Flight 12 Ma'am are you there?

AA Agent: And what seat are you in? FA ONG: Yes

AA Agent: What, what, what seat are you in? in? FA ONG:

Ma'am what seat are you

We're in flight, we just left Boston. We're up in the air.

AA Agent: I know, what FA ONG: We are suppose to go to LA and the cockpit is not answering their phone. What's the number of

AA Agent: Okay, but what seat are you sitting in? your seat? FA ONG: Okay, I'm in my jumpseat right now.

AA Agent: Okay
FA ONG: At 3R

AA Agent: Okay, you're the flight attendant? you're the flight attendant?
FA ONG: Hello

I'm sorry, did you say

AA Agent; Can't FA ONG: Hello

AA Agent: What, what is your name?
FA ONG: You'll have to speak up. I can't hear you.

KEQ. #35-13

000000458

FD-302a (Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Transcription

, On 0 9 / 1 2 / 2 0 0 1

, Page

AA Agent: Sure, what is your name? FA ONG: Okay, my name is BETTY ONG, I'm number 3 on Flight 11.

AA Agent: Okay FA ONG: And the cockpit is not answering their phone. And there is somebody stabbed in business class and there is, we can't breathe in business class, so somebody's got mace or something

AA Agent: Can you describe the person that you said, someone is in is business class. FA ONG: Ah, ah, I'm sitting in the back, somebody is coming back from business. If you can hold on for one second.

AA Agent: Certainly. FA ONG: (In background:) They want to know who's....! don't know but Karen and Bobbie got stabbed.

(Lots of talking with other individuals at this point) FA ONG: Our number 1 got stabbed. A person is stabbed, nobody knows who stabbed who and we, we can't even get up to business class right now, cause nobody can breathe. Ah, our number 1 is stabbed right now.

AA Agent: Okay FA ONG: Our number 5, our first class passengers are, our first class, our galley flight attendant and our purser has been stabbed. And we can't get into the cockpit, the door won't open. Hello?

AA Agent: Yeah, I'm taking it down, all the information, we're also ah, you know of course recording this, ah, at this point OP Agent: This is operations, what flight number we talking about? AA Agent: Flight 12 OP Agent: Flight 12, okay

REQ. #35-13

000000459

FD-302a (Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Transcript JOR

, On 0 9 / 1 2 / 2 0 0 1

, Page

4

FA ONG:

We're on flight 11 right now. This is flight 11.

AA Agent: It is flight 11, I'm sorry NYDIA. FA ONG: Boston to Los Angeles

AA Agent: Yes FA ONG: Our number 1 has been stabbed and our 5 has been stabbed. Can anybody get up to the cockpit? Can anybody get up to the cockpit? We can't even get into the cockpit. We don't know who's up there.

AA Agent: Well if they were shrewd they would keep the door closed and. . FA ONG: I'm sorry?

AA Agent: Would they not maintain a sterile cockpit? FA ONG: I think the guys are up there, they might have gone or jammed their way up there or something, nobody can call the cockpit, we can't even get inside. Is anybody still there?

AA Agent: Yes, we'll still here. FA ONG: Okay, I'm staying on the line as well.

AA Agent: Okay. OP Agent: Hi, who is calling reservations? Is this one of the flight attendants or who, who are you, hon? AA Agent: She gave her name as BETTY ONG. OP Agent: Betty FA ONG: I'm number 3, I'm number 3 on this flight

OP Agent: You're the number 3 on the flight. FA ONG: Yes

OP Agent: And this is flight 11, from where to where?

REQ. #35-13

000000460

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of

Transcript JOn

On 0 9 / 1 2 / 2 0 0 1

, Page

FA ONG:

Flight 11.

OP Agent: Have you guys called anyone else? FA ONG: No. Somebody is calling Medical and we can't get

End of tape

REQ. #35-13

000000461

FD-302 (Rev. 10-6-95)
•J-/

/9/11 Personal Privacy
\L BUREAU OF INVESTIGATION

Date of transcription,, RE: LEAD CONTROL NUMBERS DL267 AND CE66

09/13/2001

TROY

'

at his
or employment, AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION CENTER (SERO), 50Q firprmnn nrj/ve, Gary, North Carolina 27511,

telephone number |_^

| where he is employed as the Systems

Analyst. After being advised as to the identity of the interviewing agent and as to the nature of the interview, WREGGELSWORTH provided the following information: WREGGELSWORTH provided four (4) CD ROMs to the investigating agent containing duplicates of a telephone call received from a citizen identifying herself as D. WOOLBRIGHT. This telephone call was received by the AA SERO on September 11, 2001. The telephone call was a customer complaint about a bag of fuses and an Islamic facsimile being placed into the caller's father's suitcase while flying on AA flight on Sunday, September 09, 2001, flight from Dallas-Fort Worth to Portland, Oregon. An original CD ROM duplicate of the telephone call contained both in its original format as supported by a ROCKWELL INDUSTRIES proprietary software and also a copy of the same telephone call in a WAV format were placed into an evidence envelope. The remaining copies of the same telephone call on three separate CD ROMs were placed in the 1A envelope to be used as working copies in captioned matter, /9/11 Law Enforcement Privacy

investigation on

09/12/2001

ai Gary, /North Carolina

File* 2 6 5 D - N Y - 2 8 0 3 5 Q - C E

* I

I

/

Date dictated

09/12/2001

neither recommendations nor conclusions of the FBI, U is the property of the FBI and is loaned

FD-302 (Rev. 10-6-95)
- 1-

9/11 Personal Privacy
\L BUREAU OF INVESTIGATION

Date of transcription RE: LEAD CONTROL NUMBERS DL267 AND CE66

09/13/2001

LARRY DAVID YARBRQUGH. white male, date o^ birth I was interviewed at his place of assignment,.AMERICAN AIRLINES'(AA) SOUTHEASTERN RESERVATION CENTER (SERO), located in Gary, North Carolina. After being advised as to the identity of the interviewing agent and as to the nature of the interview, YARBROUGH provided the following information: YARBROUGH stated that he was employed by ROCKWELL ELECTRONIC COMMERCE and was assigned on site to the AA SERO facility in Gary, North Carolina, utilizing telephone number 919/463-9274. YARBROUGH stated he had been assigned to this facility in this capacity for approximately one year as of September 2001. .YARBROUGH stated he had been employed by ROCKWELL for 14 months and had previously been employed by the United States Navy. YARBROUGH was familiar with a telephone call that was placed to the SERO facility on September 11, 2001, from AA Flight 11. YARBROUGH stated according to the computer system in place at the SERO, the emergency button was activated on that telephone call, to begin recording at 8:20 A.M., EST.

YARBROUGH stated that any information needed concerning the proprietary software needed to listen to the conversation recorded by the ROCKWELL system could be sought through ROCKWELL \, CHARLES RICHAR

'

" 1

.••''9/11 Law Enforcement Privacy

investigation on

09/11/2001

at

Gary, North Carolina / Date dictated 09/12/2001

File* 265D-NY-280350-CE
by

is daau*ienl.fjp>ijains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is

FD-302(Rev. .0-6-95)

9/11

Personal Privacy

-JL \L BUREAU OF INVESTIGATION

, Date of transcription RE: LEAD CONTROL NUMBER: CE66

09/14/2001

On September 13, 2001, TROY WREGGEliS WORTH, Systems Analyst, AMERICAN AIRLINES (AA), SOUTHEASTERN RESERVATION CENTER (SERO), Carv. North Carolina. telephone number! I was advised by I Ithat a Customer Service Representative by the name of RIMA HAMED, AA Identification Number 135648, booked two reservations on Flight 11 approximately three weeks ago to a gentleman described by HAMED as a man with an Arabic accent. WREGGELSWORTH advised that the SERO randomly records certain customer, reservation calls and that this call may have been recorded. After a thorough search of all recordings on record for RIMA HAMED, AA Identification Number 135648, at the SERO, WREGGELSWORTH advised this specific reservation call was not recorded.

/9/11 Law Enforcement Privacy

investigation on

09/13/2001

at Gary, .foorth Carolina / Date dictated 09/13/2001

File* 265D-NY-280350-CE
by

ins neither recommendations nor conclusions of the FBI. It is the property of the FBI and is

,1

9/11 Personal Privacy

9/1,4/01 ELIZABETH D. WILLIAMS, dafre of birth { jwho is the Pease Manager, was advised of the identities of the interviewers and the purpose of the interview. WILLIAMS furnished the following information: WILLIAMS stated on September 11, 2001, at approximately 8 a.m., she was working in her office at LOGAN AIRPORT when MICHAEL WOODWARD, Manager of Flight Services for AMERICAN AIRLINES (AA) , advised her that they needed to go to Gate 32 because two flight attendants had been stabbed. Upon arrival at the gate, WILLIAMS and WOODWARD found an empty airplane. WOODWARD then got on the phone and contacted EVELYN NUNEZ, an employee of AA at LOGAN AIRPORT. While WOODWARD was on the phone, WILLIAMS searched the gate-side computer for information for the flight time of the airplane at Gate 32. WOODWARD then told WILLIAMS that NUNEZ was on the phone with a flight attendant that was in trouble. Shortly thereafter, WOODWARD relayed to WILLIAMS the fact that NUNEZ had lost contact with the flight attendant. At this time, WILLIAMS and WOODWARD realized they must have received the wrong information. Both WOODWARD and WILLIAMS speculated that the individuals they were looking for were the individuals on the flight that NUNEZ had spoken with. WILLIAMS and WOODWARD then proceeded to the location of NUNEZ.. As WILLIAMS and WOODWARD entered the room, JIM SAYER, an employee of AA, answered the phone and advised everyone that he was speaking with the same flight attendant NUNEZ had spoken with. WOODWARD then took the phone from SAYER and began conversing with the flight attendant. The flight attendant identified herself as AMY SWEENEY (True Name: MADELINE SWEENEY) and explained that she was on Flight 11, which had just been hijacked. While WOODWARD was talking with SWEENEY, WILLIAMS looked up the flight information for AA Flight 11. NUNEZ then called Systems Operation Control (SOC) in Dallas, Texas, to advise them of the situation. After NUNEZ had a brief conversation with SOC, WILLIAMS took over the phone call and began repeating the information /9/11 Law Enforcement 9/13/01 Boston, MA /Privacy

i

265D-NY-280350-302

Kooert M. irwin, Massachusetts S t a t e P o l i c e $J&

r

./

9/13/01 BLB:dw 000000467

REQ. #35-13

265D-NY-280350-302

ELIZABETH D. WILLIAMS

9/13/01

2

which WOODWARD was relaying for the flight attendant. WILLIAMS stated while she was on the phone with SOC, she was repeating the information WOODWARD was calling out to her. The following is the information which WILLIAMS remembers WOODWARD relaying: Two flight attendants have been stabbed. KAREN is on oxygen and BOBBI is hanging in there. One business class passenger, whose throat has been slashed, is presumed dead. Hijackers are Middle Eastern. They (hijackers) broke into the cockpit. AMY doesn't think the captain is flying the plane. WILLIAMS stated WOODWARD asked SWEENEY, "What's wrong? What's wrong?" WILLIAMS explained that WOODWARD looked up from the phone and told everyone the phone line had died. Approximately one minute later, CRAIG KOPETZ arrived and advised everyone that Flight 11 had been hijacked and that an airplane had flown into the WORLD TRADE CENTER (WTC). WILLIAMS stated the group then moved to their command center. Approximately 15 minutes later, WILLIAMS and the others realized Flight 11 was the same flight which crashed into the WTC.

REQ. #35-13

000000468

9/11 Personal Privacy

9/14/01 MTPHART. WOODWARD, date of birthj jManager of Flight Services, AMERICAN AIRLINES (AA) , was advised of the identities of the interviewers and the purpose of the interview. WOODWARD furnished the following information: WOODWARD arrived at work on September 11, 2001, at approximately 6:30 a.m., at the Flight Services office at Boston LOGAN AIRPORT. He attended a meeting at approximately 6:45 a.m., in his office with a flight attendant. The meeting lasted for 15 minutes. WOODWARD prepared for the rest of his workday and at approximately 7:30 a.m., WOODWARD went to AA Flight 11 in order to check on the status of the flight and the flight attendants. WOODWARD spoke briefly with the flight attendants and looked on board Flight 11. WOODWARD did not notice anything which he considered to be unusual on board Flight 11. When the flight attendants told him they were prepared for departure, WOODWARD exited Flight 11. At some time between 8:15 a.m. and 8:45 a.m., WOODWARD was contacted and asked to go to one of the departure gates. WOODWARD had trouble recalling which gate he went to, but he believes he went to Gate 31 or 32. Shortly, thereafter, WOODWARD realized a flight attendant on board one of the flights had called the Flight Services office to report trouble on a flight. WOODWARD then proceeded to the Flight Services office, where he took a phone call from ANY SWEENEY (True Name: MADELINE SWEENEY), a Flight Attendant on AA Flight 11. The following information was relayed to WOODWARD by SWEENEY via telephone {WOODWARD was unsure whether SWEENEY was on the on-board phones or a cellular telephone): "The flight has been hijacked. This flight is Flight 11 from Boston to LA. The plane is a 767. I am in the back with BETTY ONG (AA Flight Attendant). A man in business class has had his throat slashed and is presumably dead. #1 flight attendant has been stabbed and #5 flight attendant has been stabbed. There is a bomb in the cockpit. I can't make contact with the cockpit, can you do it? 9/13/01 265D-NY-28Q35Q-3Q7 Boston, MA 9/13/01

Robert M. Irwin, Massachusetts Sta.te"'Police BLB:dw 9/11 Law Enforcement Privacy

REQ. #35-13

000000469

265D-NY-280350-302

MICHAEL WOODWARD

9/13/01

2

We have paged for a doctor or nurse for the flight attendants. The coach passengers don't know what's happening. BOBBI is not on oxygen and KAREN is. BOBBI is on the floor behind the cockpit. The hijackers are of Middle Eastern descent. One spoke good English and one didn't. It is a rapid descent. Something is wrong. I don't think the captain is in control. I see water. I see buildings. We're very, very low. Oh, my God." At this point in the conversation, WOODWARD stated the phone went "staticky" for a short time and then the phone line died. CRAIG KOPETZ then entered and told WOODWARD and others that a plane had just crashed into the WORLD TRADE CENTER (WTC). WOODWARD said that during the entire conversation he had with SWEENEY, her voice remained calm and even. WOODWARD also stated that due to the things she was saying, he assumed she was in the rear of the aircraft and that no hijackers were near her. WOODWARD did not hear any noise in the background during the conversation. WOODWARD also stated he took notes during this entire conversation. The notes have been previously received by the FEDERAL BUREAU OF INVESTIGATION (FBI).

REQ. #35-13

000000470

(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION Precedence: To: From: IMMEDIATE Attn: RALEIGH

Date:

09/14/2001

CHARLOTTE CHARLOTTE MFJ

Approved By: Drafted By: Case ID #: Title:

" /9/11 Law Enforcement j! Privacy (PENDING) // // //

265D-CE-280350-CE

MAJOR CASE 182; TWIN TOWER BOMBINGS

Synopsis: ' ICF #: CE233 Details:

/ / INFORMATION CONTROL FORM CE233 / / Classification; Telephone/Radio / / / ,-•'9/11 Personal Privacy UNCLASSIFIED

Control Number: Priority:

IMMEDIATE

Method of Contact: Source: DALLAS FBI

Affiliation:

Phone Number: I
Information Received Date: Prepared By: | Component/Agency: Event: I&I/FBI,'

|
09/12/2001

/ ,/
Time: 10:15 PM

J

RECORDING WAS MADE BY LARRY WANSLEY, MANAGING DIRECTOR OF CORPORATE-SECURITY. AA, TELEPHONE NUMBER J'DURING A TELEPHONIC INTERVIEW1,. WITH LYDIA GONZALEZ, AA EMPLOYEE NUMBER 072048, SOUTHEASTERN RESERVATION CENTER, RALEIGH, NC, TELEPHONE [ DURING THE INTERVIEW GONZALEZ PLAYS AN ORIGINAL RECORDING OF A PHONE CONVERSATION BETWEEN AN AA FLIGHT ATTENDENDANT,

REQ. #35-13

000000471

BETTY ONG, FLIGHT #11 AND THE RESERVATION CENTER, ON 9/11/2001. DUE TO THE NATURE OF THE TELEPHONIC RECORDING BY WANSLEY, THE QUALITY IS POORT. FOR THIS REASON, LEAD IS BEING SET TO OBTAIN THE ORIGINAL RECORDING AND INTERVIEW GONZALEZ. Event Date: References: Categories: Event Reviewed By: Lead Required?: MFJ Time:

YES

REQ. #35-13

000000472

LEAD (s):

Set Lead 1: CHARLOTTE AT CHARLOTTE, NC Lead Control Number: CE233 Assigned To "RALEIGH" on 09/12/2001 at 10:16 PM CONTACT AND INTERVIEW LYDIA GONZALEZ, AA, EMPLOYEE NUMBER 072048, SOUTHEASTERN RESERVATION CENTER, RALEIGH, NC TELEPHONE NUMBER 919-460-4187 AND OBTAIN ORIGINAL RECORDING OF THE PHONE COVERSATION BETWEEN AN AA FLGIHT ATTENDANT, BETTY ONG, FLIGHT #11, AND THE RESERVATION CENTER, ON 9/11/2001.

REQ. #35-13

000000473

9/14/01

tel^pnonenumber: 617-429-4499, was provided with the identity of the interviewing agent and the nature of the interview. Also present at the interview was Massachusetts State Trooper, Brian Moore. HILL provided the following information: Hill is a retired Newton, Massachusetts Police Officer. He has been retired since 1993. Hill operates a limousine service with his wife called CHRISTINE'S LIMOUSINE. The limousine service has a contract with Limousine 18 in Woburn, Massachusetts, Telephone Number: 781-275-6006. On September 11, 2001, Hill picked up PHIL ROSENZWEIG at his residence located at 26 Marshall Path, Acton, Massachusetts. HILL indicated that he arrived at the location at approximately 6:02AM. Hill was to take ROSENZWEIG to Logan airport where ROSENZWEIG was scheduled to board a flight. HILL did not know what flight or the destination of ROSENZWEIG'S trip. HILL indicated that ROSENZWEIG was very quiet during the ride to the airport. Hill had driven ROSENZWEIG in the past and said that he was usually quite talkative. On the way to the airport Hill made small talk with ROSENZWEIG about traffic and the sound of the transmission of Hill's 1996 Lincoln Town Car. Hill dropped ROSENZWEIG off at Logan airport, at the main doors to terminal B, American Airlines between 6:45AM and 6:50AM on September 11, 2001. Hill took ROSENZWEIG'S black medium size luggage type bag with wheels out of the trunk. Hill extended the handle of the bag and gave it to ROSENZWEIG. Hill indicated that he wished ROSENZWEIG a good trip and ROSENZWEIG proceeded to terminal B. HILL believed that ROSENZWEIG carried his bags into the terminal. HILL further indicated that he did not observe anything suspicious or out of the ordinary when at Terminal B, American Airlines, Logan Airport. HILL stated that he went home after taking 9/14/2001 265D-NY-280350 SA Charles P. Kelly REQ. #35-13 33^
r/7D

Boston, Massachusetts

(telephonically) 9/14/2001

000000474

265D-NY-280350

Robert Hill

9/14/2001

:

ROSENZWEIG to Logan Airport. HILL further stated he was informed that ROSENZWEIG'S flight was to Los Angeles after the plane crash.

REQ. #35-13

000000475

9/11 Personal Privacy

9/14/01 On 9/14/2001. at. 11;45AM. T.AHRFM RngiTM7.wFTr: date of birth:

provided agents of the Federal"Bureau of Investigation and Massachusetts state trooper Brian Moore the below items. 1) One Sony telephone, color white, serial number B28287, with self contained answering system from the above residence. Telephone number 978-263-8918. This item was placed on a FD-192 to be placed in bulky evidence. 2)Two black and light colored blue hair brushes and one blue colored tooth-brush belonging to victim PHIL ROSENZEWEIG, date of birth: 09/09/1954. The items were^ placed on a FD-192 to be placed in bulky evidence. ROSENZWEIG indicated that on 9/11/2001, at approximately 8:45AM she received a telephone call which was static and could not determine the nature of the call.

••'9/11 Law Enforcement Privacy

9/14/2001 265D-NY-280350

Acton, Massachusetts , . 9/14/01

REQ. #35-13

1 H

_

000000476

09/14/2001 MICHAEL WOODWARD, American Airlines (AA) was telephonically contacted at his place of employment at Logan Airport. After being advised of the personal and official identities of the investigating Agent, WOODWARD provided the following information. WOODWARD stated that on September 11, 2001, when he talked to AA flight attendant AMY SWEENEY on board Flight 11 at approximately 8:30 a.m., he received the call at the MOD office at Logan Airport. The acronym MOD stands for Manager on Duty and is a resource office where the flight attendants can call with scheduling or administrative problems between 5:00 a.m. and 9:00 p.m. All of the flight attendants are given the MOD office numbers where WOODWARD works as a manager. WOODWARD stated there are two telephone lines coming into the MOD office which are 617-634-5352 and 617-634-5351, and' AMY SWEENEY could have called on either line.

09/14/2001 265D-NY-280350 SA Craig E. Ring

Boston, Massachusetts

(telephonically) 09/14/2001

REQ. #35-13

'

000000477

(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: To: BOSTON BOSTON

ROUTINE Attn:

Date: TREMAINE, LYNN

09/15/2001

From:

Approved By: Drafted By: Case ID #: Title:

JA RING CRAIG 265D-NY-280350-BS (PENDING)

TWIN TOWERS 0 : NY 0

Synopsis: Details :

ICF #: BS363

INFORMATION CONTROL FORM Control Number: Priority: BS363 Classification: In Person UNCLASSIFIED

ROUTINE

Method of Contact: Source:

MICHAEL WOODWARD AMERICAN AIRLINES (617) 451-7475 09/11/2001 Time: 2:00 PM

Affiliation: Phone Number:

Information Received Date: Prepared By: RING, CRAIG I&I/FBI

Component /Agency: Event:

WOODWARD IS THE FLIGHT SERVICE MANAGER FOR AA. HE TALKED TO FLIGHT ATTENDANT AMY SWEENEY VIA AIR PHONE AFTER FLIGHT 11 WAS HIJACKED. WOODWARD REPORTED TWO FLIGHT ATTENDANTS WERE STABBED AND 3 HIJACKERS HAD GAINED ACCESS TO THE COCKPIT AND WERE SITTING IN SEATS 10-B AND ROW 9. SWEENEY DESCRIBED THE HIJACKERS AS ARABIC MALES.

REQ. #35-13

&S

W^

000000478

Event Date: References: Categories:

09/11/2001

Time:

2:00 PM

INFORMATION TIME LINE INFORMATION JA

SOURCE OF INFORMATION

Event Reviewed By: Lead Required?: YES

REQ. #35-13

000000479

LEAD (s):

Set Lead 1: BOSTON AT BOSTON, MA Lead Control Number: BS363 Assigned To "TREMAINE, LYNN" on 09/12/2001 at 1:08 PM WOODWARD INTERVIEWED BY SA RING. CONTACT FAMILY MEMBERS OF AA FLIGHT ATTENDANT BETTY ONG TO SEE IF THEY RECEIVED A TELEPHONE CALL FROM HER.

REQ. #35-13

000000480

(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION

Precedence: To: From: BOSTON BOSTON

PRIORITY Attn:

Date: BERRY, JEN

09/15/2001

Approved By: Drafted By: Case ID #: Title:

DEB MASTERSON JOSEPH 265D-NY-280350-BS (PENDING)

TWIN TOWERS 00: NY

Synopsis: Details:

ICF #: BS238

INFORMATION CONTROL FORM Control Number: Priority: BS238 Classification: In Person UNCLASSIFIED

PRIORITY

Method of Contact: Source:

MICHAEL WOODWARD AMERICAN AIRLINES

Affiliation: Phone Number:

Information Received Date: Prepared By:

09/11/2001

Time:

10:30 AM

MASTERSON, JOSEPH I&I/MASP

Component/Agency: Event:

SUBJECT HAD PHONE CONVERSATION WITH FLIGHT ATTENDANT DURING HIGHJACKING TRANSCRIPT OF INTERVIEW: MASSACHUSETTS

REQ. #35-13

£>S

\°lZ \1

9/11 Law Enforcement Privacy STATE POLICE SUFFOLK COUNTY DETECTIVE UNIT SEPTEMBER 11,
2001

SUBJECT INTERVIEWED: MICHAEL WOODWARD, FLIGHT SERVICES MANAGER, AMERICAN AIRLJINES INTERVIEWED BY: TROOPED JOSEPH MASTERSON, #2648, MSP/SUFFOLK COUNTY DETECTIVE UNIT

RE: FLIGHT 11, AMERICAN AIRLINES/TERRORIST ACTIVITY DURING THE INTERVIEW, WOODWARD RELAYED THE FOLLOWING: FLIGHT 11 LEFT GATE 30/31 AT APPROXIMATELY 0745 HOURS. AT APPROXIMATELY 0830 HOURS, FLIGHT SERVICES MANAGER ''EVI'' 'RECEIVED A PHONE CALL FROM FLIGHT ATTENDANT SWEENEY ABOARD FLIGHT 11. F/A SWEENEY STATED THE PLANE WAS ''HIJACKED1'. SHORTLY AFTER, ''EVI 11 HANDED THE PHONE TO WOODWARD. SWEENEY ADVISED WOODWARD THAT TWO (2) FLIGHT ATTENDANTS, SPECIFICALLY ''#1'' (1ST CLASS/BUSINESS CLASS SUPERVISOR) AND ''#5'' HAD BEEN BEEN STABBED IN THE. NECK. FURTHER, A BUSINESS CLASS PASSENGER HAD HIS THROAT CUT AND WAS 1 1 DYING 1 1 . FLIGHT ATTENDANTS HAD TREATED THAT PASSENGER WITH OXYGEN. SWEENEY FURTHER STATED THAT THREE MEN OF MIDDLE EASTERN DECENT HAD ''HIGHJACKED11 THE PLANE, AND WERE NOW IN CONTROL OF IT. SWEENEY STATED THAT ONE OF THE MEN SPOKE POOR/NO ENGLISH, ONE SPOKE VERY GOOD ENGLISH, AND SHE WAS UNSURE IN REGARDS TO THE THIRD. SWEENEY ADVISED WOODWARD THAT THE THREE MIDDLE EASTERN MEN HAD BEEN SEATED IN SEATS 9C, 9G, AND 10B OF BUSINESS CLASS. SWEENEY ADVISED WOODWARD THAT THE THREE MEN WERE ''IN THE COCKPIT'1, ''IN CONTROL OF THE PLANE 1 ', AND HAD ''A BOMB WITH YELLOW WIRES. 1 1 WOODWARD STATED THAT THE PASSENGERS IN BUSINESS CLASS/1ST CLASS KNEW OF THE HIJACKING YET THE PASSENGERS IN COACH DID NOT. WOODWARD STATED IT SEEMED CALM ON THE FLIGHT AND THAT THERE WAS NO SIGNIFICANT BACKGROUND NOISE. SWEENEY REPORTED THAT A SECOND FLIGHT ATTENDANT, BETTY ONG, WAS ON THE PHONE AT THAT TIME WITH AN UNKNOWN SUBJECT. WOODWARD REPORTED THAT SWEENEY THEN APPEARED TO GROW MORE

REQ, #35-13

000000482

EXCITED STATING ''WE ARE IN RAPID DESCENT1' AND THAT SHE COULD ''SEE WATER 1 1 . THE CALL WENT ''DEAD 11 AT THAT POINT.

RESPECTFULLY SUBMITTED, JOSEPH W. MASTERSON, #2648 TROOPER, MASSACHUSETTS STATE POLCE SUFFOLK COUNTY DETECTIVE UNIT Event Date: References: Categories: SUSPECT DEB TIME LINE INFORMATION 09/11/2001 Time: 8:30 AM

Event Reviewed By: Lead Required?: YES

REQ. #35-13

000000483

LEAD (s) :

Set Lead 1: BOSTON AT BOSTON, MA Lead Control Number: BS238 Assigned To "BERRY, JEN" on 09/11/2001 at 10:05 PM INTERVIEW WOODWARD

REQ. #35-13

000000484

/9/11 Personal Privacy
FD-302(Rcv. 10-6-95)

9/11 Law Enforcement Privacy
FEDERAL BUREAU OF INVESTIGATION

Date of transcription

09/17/2001

On September 15, 20Q1, STEVEN HOLLAND,- husband of AMERICAN AIRLINES Flight 1.1 victim. CORA'"H-iDALpn HOT.T.AND. \wa.g interviewed at his | Telephone Number: I Special Agent, in attendance was I NITED STATES DEPARTMENT OF COMMERCE, NOAA, Office for Law Enforcement.

J-

HOLLAND was advised of the identities of the interviewing agents and the nature of the interview. HOLLAND advised his wife was travelling to Los Angeles to visit her elderly mother and had planned her visit approximately four (4) weeks prior through MONTROSE TRAVEL, Los Angeles. HOLLAND advised the same travel agency made arrangements for him to travel to Chicago later on the same day. HOLLAND advised his wife took the Logan Express from Framingham, Massachusetts, to get to the airport. He stated she called him from the .Admiral Club (AMERICAN AIRLINES) at approximately 8:00 - 8:30 A.M. and that was, the last he heard from her. They did not receive any threats of any kind. HOLLAND provided the following description of his wife: Name: Date of Birth: Place of Birth: Ethnicity: Height: Weight: Hair: Eyes: Dentist: Clothes Wearing: CORA HIDALGO HOLLAND May 2, 1949 San Bernadino, California Mexican American 5'3" 150 pounds Dark brown - shoulder length Brown Dr. LEONARD BROVERMAN Concord, Massachusetts (978) 369-2062 Brown/green top, light green sweater, green crop pants, white walkinq shoes.

Identifying Marks

L

J
9/11 First Responder/Family Privacy

investigation on

9/15/2001

at Sudbury, Massachusetts
Date dictated
I

File it 2 6 5 D - N Y - 2 8 0 3 5 0
^^^^^^^^^^^^^^^^

9/17/2001

by & docujnaijt cpjtjjns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned tpj nn PfffQA Pg

/;9/ll Law E n f o r c e m e n t //Privacy
(01/26/1998) . / /

FEDERAL BUREAU OF INVESTIGATION Precedence: To: From: CHICAGO PRIORITY ' / /• Date: 09/16/2001 ~

Aj£tn: / 1 / /
; I I /

CHICAGO
MFB y :

Approved By: Drafted B

Case ID #: Title:

265D-NY-280350-CG

(PENDING) f

TWINBOMB

Synopsis: Details:

ICF #: CG273

/

'; INFORMATION CONTROL FORM CG273 ;; Classification: In Person I / / 09/12/2001 Time: 10:50 AM
;

Control Number: Priority:

PRIORITY

UNCLASSIFIED

Method of Contact: Source:

MEDIA OFFICE FBI

Affiliation: Phone Number:

Information Received Date: Prepared By: f Component/Agency:
Event:

I&I/FBI

CONTACT INFORMATION FOR FAMILY OF ONLY KNOMU CHICAGO DIVISION VICTIM: JEFFRF.Y MT.ADEHIK,..-| I I WIFE: SUZANNE, GOES

BY SUE.

/_.,-'"

Event Date:

Time:

..<••'""'

9/11 P e r s o n a l P r i v a c y

# 35 ~ 13

000000486

References: Categories: INFORMATION MFB

Event Reviewed By: Lead Required?: YES

REQ. #35-13

000000487

LEAD (s):

Set Lead 1: CHICAGO AT CHICAGO, IL Lead Control Number: CG273 Assigned To "CASTRO, KIMBERLY K" on 09/12/2001 at 11:24 AM SENSITIVE INTERVIEW OF PASTOR'S INFO FROM FAMILY OF VICTIM. WIFE FOR ANY PERTINENT

REQ. #35-13

000000488

9/11 Personal Privacy

09/17/01 ANDREY APES, ' I was contacted at her residence regarding her husband PAUL FRIEDMAN, Date of Birth August 13, 1956, who was a passenger on AMERICAN AIRLINES (AA) Flight 11. After being informed of the official identities of the interviewing agents and the nature of the interview, ADES provided the following voluntary information: FRIEDMAN called ANDES by cell phone from the aircraft before take-off, but that was the last she heard from him.

ADES was provided contact information for the Victim'' Assistance Program in which she expressed interest.

9/11 First Responder/Family Privacy 9/11 Law Enforcement Privacy

09/16/01 265D-NY-280350

Belmont,^ MA
]\1

REQ. #35-13

^n

,3 *<?<•„

000000489

(01/26/1998)

FEDERAL BUREAU OF INVESTIGATION Precedence: To: From: CHICAGO CHICAGO WK CASTRO, KIMBERLY K 265D-NY-280350-CG (PENDING) PRIORITY Date: 09/17/2001

Approved By: Drafted By: Case ID #: Title:

TWINBOMB

Synopsis: Details:

Lead Control #:

CG273

INFORMATION CONTROL FORM - DISPOSITION Lead Control Number: Disposition: CG273

WIFE AND OTHER FAMILY MEMBERS OF VICTIM PASSENGER JEFFREY MLADENIK INTERVIEWED NEGATIVE RESULTS-NO CONTACT WITH VICTIM ON 9-11-01. SEVERAL ASSOCIATES WERE INTERVIEWED, SOME HAD NO CONTACT WITH VICTIM ON 9-11-01. A FEW HAD VOICEMAILS BEFORE VICTIM BOARDED PLANE. NO RELEVANT INFORMATION WAS LEFT (ONLY WORK RELATED INFO) WK 09/14/2001

Lead Reviewed By:

Lead Completed Date:

000000490

9/11 Personal Privacy

9/11 Law Enforcement Privacy 09/17/2001 On September. 17, 2001. Susan Retik.I I. was .. interviewed at her home,_|... bv l I of the Federal Bureau of Investigation and Trooper John Sylva of the Massachusetts State Police regarding the death of her husband, David Eliot Retik, DOB 05/23/1968, FOB Boston, Massachusetts, Social Security #025-50-2363, on American Airlines flight #11 on September 11, 2001, After being.advised of the \y of the interviewing law enforcement officers, by display of \, she provided the following information tQ-\ I I On the morning of September 11, 2001, David Retik drove his 1998 Audi A4, Massachusetts license plate #LD5139 from his home to Logan Airport in Boston, Massachusetts to make a 7:30 AM flight. His secretary, Kathy Last Name Unknown (LNU), had booked a ticket for him on American Airlines Flight #11 from Boston, Massachusetts to Los Angeles, California. Retik was traveling on business for his employer, Alta Communications, John Hancock Tower, 200 Clarendon, 51st Floor, Boston, Massachusetts. Retik was employed by Alta ' Communications as a venture capitalist, and he was traveling to Los Angeles to investigate a possible investment. His trip was scheduled to last from Tuesday, September 11, 2001 to late Thursday, September 13, 2001. Susan Retik did not speak to her husband before he left their home that morning; however, she did talk with him at about 7:30 AM via his cell phone #(617) 731-8578. The conversation was limited to personal and family matters. He gave no indication, during their conversation, that he suspected that anything was wrong or that he was suspicious. She had no further contact with him, after he began to board the airplane. David Retik was described as follows: Height: Weight: 09/17/2001 265D-NY-280350 Needham, MA 09/17/2001 5'11" 180 Ibs

REQ. #35-13

000000491

265D-NY-280350

Susan Retik Build: Eyes: Hair: Scars, Tattoos, or

09/17/2001 Medium Hazel Blondish, thinning

2

Other Marks:

None

At the time of his demise, David Retik was wearing a purple polo or dress shirt and either Khaki pants or dress pants. He did not wear jewelry, but he did wear a plain gold wedding band, with no inscription. The watch that he wore was a gold watch with a reddish, brown leather band. The face of the watch was inscribed "Colgate Varsity." He did not wear glasses. His shoes were brown business casual with dark socks. He also wore a brown belt. His luggage for the flight consisted of a black shoulder bag made By Timberland. It had zippered side pockets and no wheels and it was about 18 inches long and about 12 inches high. He also had a green canvas work briefcase made by Land's End with the initials "DER," which contained work documents and possibly his "Blackberry, a palm pilot type of electronic instrument which he uses as an address book and mini-computer. He also used his " Blackberry" to send e-mails. His e-mail address was dretik@altacomm.com. David Retik visited the following medical doctors on a regular basis: 1) 2) Dr. Harold Solomon, Internist (617) 731-8578 Dr. James Bodkin, Dentist International Place Dentist 1 International Place, Suite 2105 Boston, MA (617) 956-1337

The above individuals can be contacted to obtain necessary medical records for identification of the remains of David Retik.

REQ. #35-13

000000492

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