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HEALTH COVERAGE

ENROLLMENT REPORT

NOVEMBER 2013

Table of Contents
Website Statistics..................................................1
Enrollment Status of All Applications.................2
Enrollment by County..........................................3
Enrollment by Age................................................4
Enrollment by Metal Level...................................6
Enrollment by Gender..........................................7
Family Size on Applications.................................8
Enrollments by Federal Poverty Level.................9
Call Center Data...................................................10
*This report represents data taken from Oct. 1, 2013 through Nov. 30, 2013.

Website Statistics

Web Visits

4,920,236

= 200,000

Unique Visitors

Page Views

815,116
= 200,000

24,214,512

Accounts Created
Unique Page Views

16,150,776
184,220
= 15,000

= 2 Million

Enrollment Status of Applications


Enrollments Completed
Enrolled in
QHP (Tax Credit)
QHP (No Tax Credit)
Medicaid
Total

Total
15,925
4,219
159,186
179,330

APTC, 15925

Unsubsidised
QHP, 4219

Medicaid,
159186

QHP Tax Credit: Includes individuals who have purchased a qualified health plan (private health plan)
that qualified for a tax credit to lower their monthly insurance premiums.
QHP No Tax Credit: Includes individuals who purchased a qualified health plan that either did not
qualify for a tax credit or did not apply for financial help.
Medicaid: Includes Individuals who have qualified and enrolled in a Medicaid Plan.

In Process Applications
Application Status
QHP (Need To Pay)
In Process
Total

Total
53,913
72,136
126,049

QHP (Need to Pay): Includes individuals who have completed an application for a Qualified Health Plan
that is awaiting payment due by Dec. 23, 2013 for coverage that begins on Jan. 1, 2014.
In Process: Includes individuals who have started applications or completed applications that need to
be finalized.

Enrollment by County
COUNTY

QHP (Tax Credit)*

QHP (No Tax Credit)

Medicaid**

KING
PIERCE
SNOHOMISH
SPOKANE
CLARK
YAKIMA
THURSTON
WHATCOM
KITSAP
BENTON
SKAGIT
COWLITZ
LEWIS
GRANT
CHELAN
FRANKLIN
CLALLAM
GRAYS HARBOR
ISLAND
OKANOGAN
MASON
STEVENS
WALLA WALLA
DOUGLAS
JEFFERSON
KITTITAS
PACIFIC
KLICKITAT
WHITMAN
SAN JUAN
ADAMS
ASOTIN
PEND OREILLE
LINCOLN
SKAMANIA
FERRY
WAHKIAKUM
COLUMBIA
GARFIELD
Total

4404
1275
1420
1224
1070
335
629
797
555
310
370
202
209
139
251
133
436
204
265
160
157
150
141
85
221
124
161
83
46
123
38
39
36
30
37
20
27
12
3
15,925

1759
291
445
276
125
74
145
159
180
79
82
37
25
15
68
11
69
19
83
30
28
15
28
11
44
24
13
11
8
28
8
9
4
5
7
0
4
0
0
4,219

39,148
17,373
15,639
13,932
9,832
8,024
5,943
5,557
5,102
4,141
2,956
2,965
2,412
2,417
2,213
2,362
1,948
2,137
1,363
1,446
1,426
1,300
1,262
1,160
973
974
742
648
683
488
590
547
405
277
264
191
121
122
51
159,186

*QHP (Tax Credit) enrollment includes 4 additional enrollees in Other County.


*Medicaid enrollment includes 52 additional enrollees in Other County.

% of Total
Enrolled
25.26%
10.56%
9.76%
8.60%
6.15%
4.70%
3.75%
3.63%
3.25%
2.53%
1.90%
1.79%
1.48%
1.43%
1.41%
1.40%
1.37%
1.32%
0.95%
0.91%
0.90%
0.81%
0.80%
0.70%
0.69%
0.63%
0.51%
0.41%
0.41%
0.35%
0.35%
0.33%
0.25%
0.17%
0.17%
0.12%
0.10%
0.10%
0.05%
179,330

Medicaid Enrollment by Age


AGE
<19
19-25
26-35
36-50
51-64
>64
Total

Enrollment
52,582
15,136
29,319
33,733
28,392
24
159,186

Percentage
33.03%
9.51%
18.41%
21.19%
17.83%
0.03%
100%

Chart Title
60,000

52,582

50,000
40,000

29,319

33,733
28,392

30,000
15,136

20,000
10,000
0

24
<19

19-25

26-35

36-50

51-64

>64

Qualified Health Plan Enrollment by Age


AGE
< 18
18-25
26-34
35-44
45-54
55-64
65 and older
Total

Enrollment
1,949
1,172
2,455
2,762
3,597
8,106
103
20,144

Percentage
9.67%
5.81%
12.18%
13.71%
17.85%
40.24%
0.54%
100%

Chart Title
8,106

9,000
8,000
7,000
6,000
5,000

3,597

4,000
3,000

1,949

2,000

2,455

2,762

1,172
103

1,000
0

< 18

18-25

26-34

35-44

45-54

55-64

65 and
older

Note: Individuals who are eligible for Medicare are not eligible to enroll in health insurance
coverage through Washington Healthplanfinder. Some individuals over the age of 65 may enroll
through Washington Healthplanfinder if they are not eligible for Medicare.

Enrollment by Metal Level


Metal Level
Bronze
Catastrophic
Gold
Silver
Total

Enrollment
5,845
10
2,306
11,983
20,144

Percentage
29.02%
0.04%
11.45%
59.49%
100%

Gold Plans:
Cover 80 percent of the cost of essential health benefits, while the patient pays 20 percent.
Silver Plans:
Cover 70 percent of the cost of essential health benefits, while the patient pays 30 percent.
Bronze Plans:
Cover 60 percent of the cost of essential health benefits, while the patient pay 40 percent.

Chart Title

5,845

11,983

Bronze

2,306

Catastrophic

Gold

10

Silver

Note: Health insurance carriers in Washington did not submit any Platinum plans for
regulatory approval to be offered in Washington Healthplanfinder.

Enrollment by Gender
Medicaid Enrollments by Gender
Gender
Male
Female

Total

Enrollment
73,705
85,481
159,186

46%

54%

Qualified Health Plan Enrollments by Gender


Gender
Male
Female

Total

43%

Enrollment
8,653
11,491
20,144

57%

Family Size on Applications


Household Members
1
2
3
4
5
6
7
8
9
10
11
12
13
Total

Applications
92,295
17,682
7,247
3,975
1,657
578
169
68
28
17
6
3
2
179,330

The total applications on this chart includes applications for individuals who are fully enrolled.

Enrollments by Federal Poverty Level


FPL
<100%
> 138 - <= 150 %
> 150 - <= 200 %
> 200- <= 251 %
> 250 - <= 300 %
> 300 - <= 400 %
>=100 - <= 138 %

Enrollment
286
1738
5504
3317
2051
2331
267

Unknown
Total

446
15,925

Chart Title
5504

6000
5000

3317

4000
3000

1738

2000
1000

286

2051

2331

267

446

Call Center Data

Call Center
Total Call Volume
Total Handled Calls
Total Throttled Calls
Average Talk Time
Total Spanish Language
Calls
Total Calls for other
Languages other than
Spanish and English

Total
69,829
34,614
157,797
20 minutes, 26 seconds
11,581 offered, 1,675 handled
3,621 offered, 1,045 handled

Note: Data for enrollments through the toll-free


Customer Support Center are not yet available.

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