Professional Documents
Culture Documents
Process Consultation (PC) is the creation of a relationship with the client that permits the client to perceive, understand and act on the process events that occur in the clients internal and external environment in order to improve the situation as defined by the client. The focus of PC is to build a relationship with your client and help them figure out what to do. . !uild a "elationship #. $elp the client figure out what they should do about the situation
PRINCIPAL 5: It is the client who owns the problem and the solution.
-y .ob is to create a relationship in which the client can get help. &t is not my .ob to ta'e the clients problems onto my own shoulders, nor is it my .ob to offer advice and solutions for situations in which & do not live myself. The reality is that only the client has to live with the conse,uences of the problem and the solution so & must not ta'e the mon'ey off the clients bac'.
PRINCIPAL 9: Everything is data; Errors will always occur and are the prime source for learning.
2o matter how carefully & observe the above principles & will say and do things that produce unexpected and undesirable reactions in the client. & must learn from them and at all costs avoid defensiveness, shame or guilt. & can never 'now enough of the clients reality to avoid errors, but each error produces reactions from which & can learn a great deal about the clients reality.
PRINCIPAL 10:
& am often in the situation where & do not 'now what to do next, what 'ind of intervention would be appropriate. &t is often appropriate in those situations to share the problem with the client and involve him or her in deciding what to do next.