1st lecture Overview of Organizational Behavior

Prof. Dr. Robert J. Zaugg robert.zaugg@unifr.ch

Overview of Organizational Behavior

Learning Objectives

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Define organizational behavior Identify the functions that comprise the management process and relate them to organizational behavior Relate organizational behavior to basic managerial roles and skills Describe contemporary organizational behavior

Organizational Behavior

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Prof. Dr. Robert J. Zaugg

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Zaugg 2 .Overview of Organizational Behavior What is Organizational Behavior? – Organizational behavior is the study of: – Human behavior in organizational settings – The interface between human behavior and the organization – The organization itself Organizational Behavior 3 Prof. Robert J. Dr. Dr.1 The Nature of Organizational Behavior Organizational Behavior 4 Prof. Zaugg Overview of Organizational Behavior Figure 1. Robert J.

Dr. problems. and issues – Isolate important aspects of the manager’s job – Offer specific perspectives on the human side of management Organizational Behavior 6 Prof. Dr.Overview of Organizational Behavior The Importance of Organizational Behavior Organizations influence our lives powerfully – Most people are born/educated in organizations – Most people acquire most of their material possessions from organizations – Most people die as members of organizations – Many of our activities are regulated by governmental organizations – Most people spend most of their lives in organizations Organizational Behavior 5 Prof. Robert J. challenges. Zaugg 3 . Zaugg Overview of Organizational Behavior The Importance of Organizational Behavior The study of organizational behavior can clarify the factors that affect how managers manage – Describe the complex human context of organizations – Define the associated opportunities. Robert J.

motives. Dr. power. inter group dynamics. organization culture. behaviors.Overview of Organizational Behavior Organizational Behavior and Management Studying OB helps managers understand: – why others in the organization behave as they do – personal needs. group dynamics. feelings and career dynamics – attitudinal processes. individual differences. Dr. Robert J. Zaugg 4 . Robert J. and political behavior – interactions with people outside of the organization Organizational Behavior 7 Prof. Zaugg Overview of Organizational Behavior Organizational Behavior and the Management Process Functions of Management – Planning – Organizing – Leading – Controlling Resources Available to Management – Human – Financial – Physical – Information Organizational Behavior 8 Prof.

Zaugg 5 . Zaugg Overview of Organizational Behavior Organizational Behavior and the Management Process Functions of Management – Planning: Process of determining an organization’s desired future position and the best means of getting there – Organizing: Process of designing jobs. Dr.Overview of Organizational Behavior Figure 1. Robert J. Robert J.2 Basic Managerial Functions Organizational Behavior 9 Prof. and establishing patterns of authority between jobs and units Organizational Behavior 10 Prof. grouping jobs into units. Dr.

) – Leading: Process of getting the organization’s members to work together toward the organization’s goals – Controlling: Process of monitoring and correcting the actions of the organization and its members to keep them directed toward their goals Organizational Behavior 11 Prof. Photodisc Blue Collection/ Getty Images Organizational Behavior 12 Prof. Zaugg 6 . Robert J. Zaugg Overview of Organizational Behavior Organizational Behavior and Managerial Work Basic Managerial Roles – Interpersonal – Informational – Decision-Making Source: © Royalty Free. Dr. Robert J.Overview of Organizational Behavior Organizational Behavior and the Management Process Functions of Management (cont. Dr.

and motivate individuals and groups Conceptual: Skills used in abstract thinking Diagnostic: Skills to understand cause-effect relationships and to recognize optimal solutions to problems Organizational Behavior 14 Prof. Robert J. Robert J.Overview of Organizational Behavior Table 1. Zaugg 7 .1 Important Managerial Roles Organizational Behavior 13 Prof. understand. Dr. Dr. Zaugg Overview of Organizational Behavior Critical Managerial Skills • • • • Technical: Skills necessary to accomplish specific tasks within the organization Interpersonal: Skills used to communicate with.

Robert J. Zaugg Overview of Organizational Behavior Contemporary Organizational Behavior Characteristics of the Field – Interdisciplinary in focus – Descriptive in nature Basic Concepts of the Field – Individual processes – Interpersonal processes – Organizational processes/characteristics Organizational Behavior 16 Prof. Dr. Robert J.Overview of Organizational Behavior Figure 1.3 Managerial Skills at Different Organizational Levels Organizational Behavior 15 Prof. Zaugg 8 . Dr.

additional information Organizational Behavior 18 Prof. Zaugg 9 .4 Framework for Study Organizational Behavior 17 Prof. profits/losses. Robert J. Dr.Overview of Organizational Behavior Figure 1. employee behaviors. financial. informational – Managers combine/transform inputs into outputs – Outputs from the system: products/services. Dr. Robert J. human. Zaugg Overview of Organizational Behavior Systems and Situational Perspectives The Systems Perspective – A system is an interrelated set of elements that function as a whole – Inputs from the environment: material.

5 The Systems Approach to Organizations Organizational Behavior 19 Prof. Dr. Zaugg Overview of Organizational Behavior Systems and Situational Perspectives The Situational Perspective – Most organizational situations and outcomes are influenced by other variables Organizational Behavior 20 Prof. Robert J. Dr. Robert J. Zaugg 10 .Overview of Organizational Behavior Figure 1.

Zaugg Overview of Organizational Behavior Interactionalism: People and Situations Interactionalism Perspective – Individuals and situations interact continuously to determine individuals’ behavior Organizational Behavior 22 Prof. Zaugg 11 .6 Universal Versus Situational Approach Organizational Behavior 21 Prof.Overview of Organizational Behavior Figure 1. Robert J. Dr. Dr. Robert J.

Overview of Organizational Behavior Figure 1. Zaugg 12 . Dr.7 The Interactionist Perspective on Behavior in Organizations Organizational Behavior 23 Prof. Dr. Robert J. Robert J. Zaugg Overview of Organizational Behavior Managing for Effectiveness • • Managers work toward various goals Goals (outcomes) exist at specific levels in an organization – Individual level – Group level – Organizational level Organizational Behavior 24 Prof.

Robert J.Overview of Organizational Behavior Figure 1.8 Managing for Effectiveness Organizational Behavior 25 Prof. Dr. Zaugg 13 .