Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 E_Teachers_Academy(Teacher) : Welcome to ETCon 2 Tony

: hi all E_Teachers_Academy(Teacher) : Please make yourself comfortable. We will be starting in less than 10 minutes. Jason West : Hi this is Jason.... shellterrell : Hello everyone! Kirsten Winkler : Hi everybody Anton_Kunin : Good afternoon everyone! Pablo_Pittaluga : Hello everybody this is Pablo from Argentina, new to the whole thing... Arkady_Zilberman : Hi everybody, happy to be here Kirsten Winkler : hello Anton, glad you made it here :) Anton_Kunin : My pleasure! E_Teachers_Academy(Teacher) : Hi Kirsten. Please accept the video control. Geoffrey_Smith : Hello Kevin_Chen : Hi this is Kevin Chen E_Teachers_Academy(Teacher) : Kirsten --- you can speak now :) E_Teachers_Academy(Teacher) : Welcome Kevin E_Teachers_Academy(Teacher) : Welcome Jason E_Teachers_Academy(Teacher) : yes, we can see you :) Kevin_Chen : Hi Kirsten -- thanks for having us Jason_West : Hi. Can I test video and mic Emma_Watson : Hi, Emma here. My first e-conference! E_Teachers_Academy(Teacher) : yes. Let me give you the controls. E_Teachers_Academy(Teacher) : please click on Allow - Jason E_Teachers_Academy(Teacher) : yup Emma_Watson : yes Arkady_Zilberman : yes Anton_Kunin : Yes Kevin_Chen : We can hear you Pablo_Pittaluga : yes E_Teachers_Academy(Teacher) : let us test with Kevin too? shellterrell : yes Kevin_Chen : Sure E_Teachers_Academy(Teacher) : please click on Allow Stephen_Jones : Hello everybody. Jason_West : Hi everyone, nice to meet you all! Geoffrey_Smith : Hi I have no mic or video but I can hear and see you all Kirsten Winkler : no sound for kevin :( E_Teachers_Academy(Teacher) : Hi Kevin. your voice - is low :( Arkady_Zilberman : please speak louder E_Teachers_Academy(Teacher) : that is better Arkady_Zilberman : it is better http://etcon.eteachersacademy.com Page 1 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 E_Teachers_Academy(Teacher) : Is Bernard in here? Kirsten Winkler : here is still low shellterrell : Will we be using #etcon as the Twitter hashtag for this event? Arkady_Zilberman : speak louder if you can Kirsten Winkler : thanks shelly Arkady_Zilberman : that's great Kirsten Winkler : yes, we will #etcon Anton_Kunin : Yes, speak up, please! Kunal_Sarin : Hello Everyone Jason_West : Hey Shell, I can't believe you're not on twitter :-) panyam_satyanarayana_varma : hello t E_Teachers_Academy(Teacher) : ok let us give it back to Kirsten then? Kirsten Winkler : nice you came m Kevin_Chen : Sounds great -- sure just : :-) Aniya : Hi folks :) E_Teachers_Academy(Teacher) : Hi Kirsten. just unstop the mic and then stop it again Bernardooo : buenos dias to everybody :-) Kirsten Winkler : Bernhard is here now E_Teachers_Academy(Teacher) : this way, we will at least see you :) Kirsten Winkler : me? E_Teachers_Academy(Teacher) : yes Geoffrey_Smith : Has this conference started???? Valentina_Dodge : Hello and warm greetings from the south of italy E_Teachers_Academy(Teacher) : ok. we have 1 minute to start Kirsten Winkler : did you test Bernhard? Bernardooo : no Kirsten Winkler : let's do that and then start E_Teachers_Academy(Teacher) : we can hear you but not see Diane_E__Williams : Hello, I am at an MIT library in Cambridge, MA now E_Teachers_Academy(Teacher) : do you have a webcam? Kevin_Chen : I can hear you panyam_satyanarayana_varma : i can hear u Kunal_Sarin : I can hear as well E_Teachers_Academy(Teacher) : i can hear you, but probably not see ramnarayan : hello Kirsten Winkler : can hear you fine Geoffrey_Smith : I can here someone as well shellterrell : Your sound is great Jason_West : I can hear you too Centigua : Your voice is very clear! E_Teachers_Academy(Teacher) : ok fine. http://etcon.eteachersacademy.com Page 2 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Aniya : I can hear, however that ws.. Pablo_Pittaluga : sounds good but no image E_Teachers_Academy(Teacher) : Bernard, do you have a webcam? Kirsten Winkler : do you have a cam? Bernardooo : yes Valentina_Dodge : Nice to see so many fellow twitters ;-) E_Teachers_Academy(Teacher) : select using the gear like icon below kirsten's image E_Teachers_Academy(Teacher) : follow the red pointer Kunal_Sarin : yes, it was crystal clear... Bernardooo's voice shellterrell : Hello Aniya Kirsten Winkler : hi sis :) Aniya : Oh no, not Shelly the pug again lol E_Teachers_Academy(Teacher) : click on it and then select your webcam device E_Teachers_Academy(Teacher) : yup, here you are Kirsten Winkler : I can see him :) E_Teachers_Academy(Teacher) : can you speak please :) Anton_Kunin : Yes Arkady_Zilberman : yes Valentina_Dodge : yes E_Teachers_Academy(Teacher) : yes, perfect Kevin_Chen : yes Diane_E__Williams : Yes Jason_West : yes Kunal_Sarin : Yes, perfect Emma_Watson : yes Aniya : Yes loud and clear Pablo_Pittaluga : yes and see you too Bernardooo : excellent Geoffrey_Smith : very loud and clear Bernardooo : :-) ramnarayan : yes what is the session basically about? Karenne_Sylvester : yes E_Teachers_Academy(Teacher) : so, should we start? E_Teachers_Academy(Teacher) : Kirsten? Kirsten Winkler : yes Kunal_Sarin : Yes, lets start shellterrell : yes Valentina_Dodge : (hi Karenne!) Bernardooo : yep E_Teachers_Academy(Teacher) : ok. all yours E_Teachers_Academy(Teacher) : unmute the mic, stop the video and we will never loose you E_Teachers_Academy(Teacher) : even with the connections in france :) http://etcon.eteachersacademy.com Page 3 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Karenne_Sylvester : hi Valentina ;-) ChinaMike : yes Geoffrey_Smith : and Belgium Valentina_Dodge : Nice to meet you (all) here ramnarayan : i can see the joker E_Teachers_Academy(Teacher) : I think we can start now. Right? Arkady_Zilberman : yes Tony : can i have a mic Kirsten Winkler : I can't click on the presos ramnarayan : yes Kirsten Winkler : I'd like to put mine up Geoffrey_Smith : please do, life is too short and the queues are mqny!!! E_Teachers_Academy(Teacher) : now Pablo_Pittaluga : that's OK Kirsten Winkler : thanks Marisa_Constantinides : Hello everyone shellterrell : Hello Marisa! Kirsten Winkler : don't play with it Marisa_Constantinides : can't stacafe for long am in a rather noisy Karenne_Sylvester : hi shell, marisa, aniya, everyone - what do you do to check mike and is tis necessary Emma_Watson : There's an echo... shellterrell : Hello Karenne! Marisa_Constantinides : hi shelly Dr__Aldrin_P__Antivola : yes E_Teachers_Academy(Teacher) : i can hear fine Marisa_Constantinides : karenne Geoffrey_Smith : yes panyam_satyanarayana_varma : s ramnarayan : what is crowd sourcing? Marisa_Constantinides : aniya! Aniya : Hi Marisa dear ;) MissShonah : Hi all :-) shellterrell : Hi Shonah! MissShonah : Hey Shelly! Centigua : Hi MissShohah! Aniya : Pay attention to the teacher you lot, stop chatting already.. ;) MissShonah : Hello :-) shellterrell : There you go ruining are fun, Aniya! just : good Aniya : Shonah don't press buttons this time lol http://etcon.eteachersacademy.com Page 4 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 E_Teachers_Academy(Teacher) : we will hide the right side chat flap, if anyone wants, they can open it by clicking on the side arrow MissShonah : Promise I won't Ms Aniya-already in the corner! Aniya : Behave Shelly E_Teachers_Academy(Teacher) : kirsten, you can stop your video for better audio quality shellterrell : I live in Aniya's corner! Marisa_Constantinides : i am just a lurker today Dr__Aldrin_P__Antivola : audio was lost here shellterrell : Interesting I have seen these roles in online communities Kevin_Chen : (I'm having some problems viewing the ppt... sorry to mention this ) panyam_satyanarayana_varma : is this on tribes or global E_Teachers_Academy(Teacher) : it is the pdf Kevin_Chen : (sorry, maybe it' s me being in China...) panyam_satyanarayana_varma : all companies are having leaders shellterrell : I think many different areas have created communities such as nings & discussion group there are leaders there ChinaMike : businesspeople find it difficult to be educational leaders. ramnarayan : is tribe is the synonym of community panyam_satyanarayana_varma : in what sense the exposure leads ramnarayan : s tribe the synonym of community? Kunal_Sarin : Yes @ ramnarayan Jason_West : yes it is ramnarayan : ok shellterrell : It can change a person shellterrell : but like you said not always Aniya : Depends on the person ;) panyam_satyanarayana_varma : leadership always fights are involved shellterrell : Could change person in positive ways through self reflection ramnarayan : brought together to achieve a common goal maani_vatsa : idea...!!~ shellterrell : good point! Valentina_Dodge : does don't "change it" mean don't change main focus and community aim but still allow room for shift and dynamism? ramnarayan : but confusion arises because of crowd sourcing shellterrell : I like the 1st hand insight, believe this is a definite plus ramnarayan : will crowdsourcing affect decision making mam? ramnarayan : is crowd sourced content reliable? E_Teachers_Academy(Teacher) : questions? MissShonah : Thanks Kirsten-interesting E_Teachers_Academy(Teacher) : later or after Jason? http://etcon.eteachersacademy.com Page 5 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 panyam_satyanarayana_varma : thanks Pablo_Pittaluga : I liked it very much Valentina_Dodge : thanks Kirsten Jason_West : okay shellterrell : Thanks Kirsten! ramnarayan : thanks Arkady_Zilberman : let's do it at the end ramnarayan : hi panyam_satyanarayana_varma : fine MissShonah : Hi Jason panyam_satyanarayana_varma : s ChinaMike : Excellemt introduction Kirsten, Thanks! Bernardooo : yes MissShonah : Loud and clear Kevin_Chen : Thanks Kirsten, Hi Jason Emma_Watson : fine Karenne_Sylvester : Thanks Kirsten. When you are calling for educational leaders am a bit confused you mean ceos of the companies? We have numerous thought leaders in our profession. Aniya : yes Valentina_Dodge : hi Jason, loud and clear Kirsten Winkler : thanks everybody for your kind feedback Kirsten Winkler : did you like it m? panyam_satyanarayana_varma : yes ramnarayan : yes nice ppt kirsten Marty_Nostrala : Hi this is Marty here shellterrell : Good topic MissShonah : Hi Marty Kirsten Winkler : Karenne, I don't think that the CEO does always have to be the leader...but silent thought leaders as you say are silent and exposure requires more than silence and concentration on thoughts ramnarayan : community is basically for networks and gathering info as we are social animals panyam_satyanarayana_varma : going on line is time saving Kirsten Winkler : not bad at all :) panyam_satyanarayana_varma : in going to ofice or for less expenditures fro companies Aniya : Oh social animals, i like that lol ramnarayan : thanks aniya Aniya : yw Marty_Nostrala : The good leader is the one who knows how to empower other people panyam_satyanarayana_varma : leader is one whoom visualizatiion is needed Marty_Nostrala : The quantity and quality of our conversations pretty much define our community ChinaMike : This could also be a function of the fact that during this time the average American http://etcon.eteachersacademy.com Page 6 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 worked more and more women entered the work force. shellterrell : Yes thats a good point, but in some communities even online some ppl put themselves above others based on credentials, etc Aniya : Too tr ue Shelly! Kirsten Winkler : do you see that good or bad? Aniya : ..but then they bite the dust...(sometimes) and don't like it.. MissShonah : Definitely Shelly Kirsten Winkler : ;) MissShonah : However only a subjective opnion from those who put themselves above others... shellterrell : LOL! People are generally good! Aniya : apart from you Shelly lol Kirsten Winkler : I want to believe in that, too :) E_Teachers_Academy(Teacher) : people are generally good and selfish :) MissShonah : More often than not people are good :-) Aubrey : exactly Aniya : On the whole yes Anton_Kunin : Well, it's the same in professional communities: imagine you work at a language school - there are always those who have higher credentials and are more respected, and there are those with less Anton_Kunin : experience and that are less respected. Kirsten Winkler : true Anton but this is in the normal cycle shellterrell : of course you get some really wild characters online & they get quite angry & you have a prob when they scare others out of the community. I guess these would be considered "cyber bullies" Valentina_Dodge : would the lack of visual cues on online communities actually increase the "good" factor in that it becomes more tangible, archived and ppl make more an effort? MissShonah : Why should people be less respected due to "credentials" - shouldn't they be respected due to what they have to offer (may not come from a piece of paper!?). Kirsten Winkler : and not everybody wants "more" than being a happy teacher or member Aniya : sometime people with less credentials are more res pected Aniya : Agree Shonah!!! Anton_Kunin : Yes Miss Shonah, absolutely! I totally agree with you! MissShonah : :-) shellterrell : Great point MissShonah, plus I'm more interested in real life experiences & their passion shellterrell : Aniya I respect many ppl who ppl have actually asked me why I talk to them they are nobodies but who gets to decide this? Aniya : depends what and how people transmit online Karenne_Sylvester : sorry Kirsten I wasn't talking about silence. thought leader is a seth godin term for one whose wisdom is respected and passed on to others. http://etcon.eteachersacademy.com Page 7 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Aniya : a nobody is probably a better person anyway.. shellterrell : Very nice chart Stephen_Jones : I agree. MissShonah : Exactly - Shelly - as long as people are passionate about what they do-who knows what pieces of paper they have... Aniya : Nice stuff, original! MissShonah : Like the ad! shellterrell : Nice ad! Aniya : passion says it all Shonah shellterrell : Amazing feedback! MissShonah : What a wonderful response! MissShonah : That has given me goose bumps! E_Teachers_Academy(Teacher) : good presentation Pablo_Pittaluga : excellent Karenne_Sylvester : how do you manage the text bar, it keeps jumping. can't read properly MissShonah : Thanks Jason!Great ideas :-) Bernardooo : nice presentation - congrats! Kirsten Winkler : great Jason Kevin_Chen : Thanks Jason Karenne_Sylvester : good stuff jason Pablo_Pittaluga : can I have this recorded please? Aniya : Thank you :) shellterrell : Excellent presentation! Really enjoyed the visuals! Centigua : Thank you. A really nice presentation! Valentina_Dodge : Thanks Jason, interesting talk E_Teachers_Academy(Teacher) : i think Bernard ChinaMike : I would suggest that what you are doing is finding free or willing roll-players or game players rather than doing crowdsourcing Bernardooo : ok - how? ;-) Emma_Watson : Thank you. Very interesting presentation, and great table! Centigua : you sound like a nice guy! shellterrell : Emotion superceeds technical Arkady_Zilberman : Great presentation! MissShonah : Oh!Like that Shelly - and agree Bernardooo : how do i enable my presentation? Aniya : yes, better being human ;) Aniya : yes Emma_Watson : ys E_Teachers_Academy(Teacher) : yes Anton_Kunin : Yes MissShonah : yes :-) http://etcon.eteachersacademy.com Page 8 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Jason_West : yes Arkady_Zilberman : yes Kevin_Chen : yes Marty_Nostrala : yup shellterrell : yes :-) ChinaMike : Thanks Jason. Valentina_Dodge : Yes Bernardooo -perfect Kirsten Winkler : Jason, you have a talent building up stories ramnarayan : how old is it? Jason_West : Thanks Kirsten :-) E_Teachers_Academy(Teacher) : kirsten could you also come up on skype please. a quick word to do. Kirsten Winkler : just a second Kirsten Winkler : I'll come Jason_West : Thanks Chinemike Anton_Kunin : Busuu was lauched in May 2008, Ramnarayan. MissShonah : Great presentation Jason-thanks Kirsten Winkler : ambassadors is a good word! ramnarayan : thanks anton Aayush_Jain : very nice ppt Jason_West : Thanks Shona Aubrey : right.. Centigua : Hi Aubrey! Aubrey : hi ladies MissShonah : Don't have schools in France, do you, Jason (you would be a great boss!!:->)! Kirsten Winkler : @MissShonah working on it ;) Aubrey : well said..i do agree Jason_West : I don't sadly :-) Centigua : I agree MissShonah Jason would! MissShonah : I'm patient! Jason_West : I'very anit-boss ramnarayan : yes Jason_West : sorry, 'anti-boss' MissShonah : You would be an inspirational person to work with - is that better way to put it! Aubrey : wow Aubrey : oww? Jason_West : Thanks a lot! I hope I would be. I like to look at things a bit differently. Better listen to Mr Busuu now eh? :-) Emma_Watson : Are you familiar with the community translation forum on wordreference.com? Kirsten Winkler : exactly, in translation no creativity is required Centigua : BTW Shonah, I hadn't realised you were in France.... shellterrell : I think thats very beneficial to have people translate ramnarayan : thanks busuu:) http://etcon.eteachersacademy.com Page 9 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 MissShonah : Thanks Bernard :-) shellterrell : If not organized crowdsourcing can lead to loss of people I think E_Teachers_Academy(Teacher) : after kevin and wiziq presentation Kirsten Winkler : thank you! E_Teachers_Academy(Teacher) : thanks. Pablo_Pittaluga : interesting panyam_satyanarayana_varma : thanks Kevin_Chen : That was great --- thanks Bernard shellterrell : thank you for the presentation Bernard Aniya : nice presentation, thanks :) Aubrey : very nice..thanks Emma_Watson : Thank Jason_West : Thanks Bernhard! Bernardooo : you are welcome - thanks for the nice feedback Bernardooo : :-) Arkady_Zilberman : Very innovative and brilliant! ramnarayan : what about Jason? Valentina_Dodge : Thanks Bernhard - nice to find out more about your company and experience Emma_Watson : yes Aniya : yes ramnarayan : yes Arkady_Zilberman : yes Kirsten Winkler : yes Bernardooo : yes MissShonah : YEs shellterrell : Glad to hear the name pronounced. All this time I kept calling it italk e Pablo_Pittaluga : yes but not very loud Emma_Watson : quite quet Aubrey : too low Valentina_Dodge : a bit quiet thanks! Aniya : Just turn you audio up, i did ;) Emma_Watson : mine's on maximum! Aubrey : its already inmax volume.. Aniya : lol Aniya : say no more then.. Valentina_Dodge : already on max and still :-( Aubrey : did he say Hongkong E_Teachers_Academy(Teacher) : shanghai Aubrey : a ok..thanks ..still my neighbor Aniya : i'm not on max audio yet and can hear very clearly ramnarayan : there is no professional training in ITALKI http://etcon.eteachersacademy.com Page 10 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 ramnarayan : is that so? Aubrey : you are near to him LOL Kirsten Winkler : well, both Aniya : I'm in Italy so not really.. Kirsten Winkler : on the market place also pro teachers offer their services Aubrey : LOl Aubrey : so quick.. ChinaMike : Kevin you say everything is created by the crowd. I have seen materials from publishers. Do you try to eliminate this kind of content from your site? Victoria_Talk : Hong Kong registered company Team based in Shanghai Aubrey : ow..thanks for that... Kirsten Winkler : great job then Aubrey : those are essentials.. shellterrell : thats a good point I hadn't thought about on communities I'm involved in shellterrell : Maybe I should give these communities more slack Karenne_Sylvester : good question China Mike - how do you make sure that illegal copying of material does not turn up on your sites? E_Teachers_Academy(Teacher) : Amen! Karenne_Sylvester : Wikipedia works because it has a very clear non-profit model , many people work together to create something new. The question for companies expecting the same sort of wiki response, is where is the Karenne_Sylvester : model? A company cannot expect the same sort of response, can it? Kirsten Winkler : vin MissShonah : Very interesting thanks Kevin Kirsten Winkler : thanks a lot kevin Bernardooo : great presentation - down to the point! Pablo_Pittaluga : very much interesting shellterrell : Thank you Kevin ChinaMike : Don't tell Pearsons Publishing stockholders about the free language materials! Jason_West : Thanks Kevin! Pablo_Pittaluga : sadly the audio was low Valentina_Dodge : thanks Kevin, yes very succinct and useful Jason_West : I heard you Kevin! Emma_Watson : Thank you, Kevin. Marty_Nostrala : Thanks MissShonah : Hi! ChinaMike : Lots of different perspectives! Thanks Kevin. Emma_Watson : I hope that's a typo on this slide...! Kirsten Winkler : I'm sure we will Jason_West : LOL Aubrey : wow... http://etcon.eteachersacademy.com Page 11 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 MissShonah : Nice analogy! Valentina_Dodge : Twitter seems to have helped with crowd submitting solution and ideas to problems broadcast by in-crowd groups Aubrey : I agree LOL MissShonah : Oh!Yes @Valentina-and in short time frames! Valentina_Dodge : @MissShonah at speed of tweet, instant - quite incredible sometimes shellterrell : I just saw site yesterday @Valentina & @Shonah where you can submit ? on Twitter and others will answer Jason_West : I agree. Are social networkers less religiously inclined? :-) MissShonah : @Shelly-really?! Kirsten Winkler : it's a big market in fact ;) Kirsten Winkler : @Jason Kevin_Chen : Hi Chinamike -- we do get (bad) people uploading materials to our site sometimes -- we delete those as soon as we find them. Our users also flag this material for us too. ChinaMike : Thanks Kevin. I thought so. shellterrell : Wow! 5 years is a long time that is dedication by members MissShonah : @Kirsten - those that are religiously inclined are a big market as social networkers? Pablo_Pittaluga : thanks to all sorry I have to go Kirsten Winkler : yes, they are @MissShonah Kirsten Winkler : they are connected by one idea and learder - there is no bigger leader than in religion MissShonah : Thank you @Kirsten-just wanted to clarify... shellterrell : And Google connects to them by allowing users to use Google ID very smart Kunal_Sarin : you dont need ID for search results Kevin_Chen : Hi Karenne -- I agree. I think the real issue is less about who does it, it's more about the license. If it is Creative Commons -- then the materials don't belong to anyone (or rather everyone) . ChinaMike : I think North Koreans would disagree Kirsten. Kirsten Winkler : fair enough ;) @ChinaMike Kunal_Sarin : Yes Kevin, Scribd is trying to deal with these issues Karenne_Sylvester : Hi Kevin, wasn't talking about creative commons materials but more the copyrighted materials loaded up behind community walls - hard for the publishers to track down but dangerous for community owners Kunal_Sarin : Totally agree with you here on eBay and Amazon here @ Vikram Karenne_Sylvester : like yourselves as once they find them they can sue you. How can you make sure this doesn't happen - see it across the blogosphere all the time. Kunal_Sarin : Nobody's gonna sue community owner if some user uploaded copyrighted content Karenne_Sylvester : Kunal, why not? Who gets put in jail if you steal something but leave it in your friend's house? Kevin_Chen : It is definitely an issue, Karenne. Kunal -- people do get sued (youtube for example). It's the site owner's responsibility. The hard part for language site is also less well known languages shellterrell : They may not sue but they could cause a lot of hassle for the community and make group http://etcon.eteachersacademy.com Page 12 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 look quite bad so no one else joins Kirsten Winkler : and bad publicity always spreads quickly Valentina_Dodge : community owner is responsible for having community guidelines and reporting types of "abuse" that would fall under that shellterrell : For example I wont download certain items fr one site bcuz they allowed copyright material to be published fr friend who tweeted it therefore I fear using any materials on their site shown as opensour Kunal_Sarin : See, more appropriate example here would be if I steal something and hide it in a public place (where everyone has access to) so will the government authority incharge of that place be sued? tiris_k_cheeran : thank u shellterrell : Thank you for presentation MissShonah : Engaging Vikrama - thanks :-) Jason_West : Thanks Vikrama! Kevin_Chen : Thanks Vik shellterrell : Thanks Vikrama Kunal_Sarin : Agree with you @ shell terrell Valentina_Dodge : Thanks Vik E_Teachers_Academy(Teacher) : Welcome Miss Shonah, Kevin, Shely, Jason, Valentina Aniya : Thanks Kunal_Sarin : Thanks Vikrama, it was nice specially the examples... ;) Bernardooo : thanks vik shellterrell : Yes Vikrama I liked your interesting anecdotes as well Sam : to Kevin and Bernard: do you find there is a certain "critical mass" of users you need before crowdsourcing translations actually works? panyam_satyanarayana_varma : good ChinaMike : What is the thread that connects all these presentations?? Could I ask the participants? E_Teachers_Academy(Teacher) : all presenters can speak Arkady_Zilberman : may i ask Kevin a question? Kevin_Chen : I'll type my answer out -Kevin_Chen : (just afraid that my sound isn't working well) Bernardooo : ok E_Teachers_Academy(Teacher) : ok Kunal_Sarin : Yes, good question @ Sam Bernardooo : Kevin you wanna go first? tiris_k_cheeran : i like to be an online teacher. can you suggest some tips to be successful. Kevin_Chen : My answer is yes --- sort of... Kevin_Chen : that's mealy mouthed I know shellterrell : For any in the panel: How do you balance teacher community and student community http://etcon.eteachersacademy.com Page 13 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 needs because they are in the same forum & often disagree on services? Kevin_Chen : It depends on speed and quality E_Teachers_Academy(Teacher) : kevin you could write on the whiteboard if you want Kevin_Chen : The bigger your community and the more active it is -- clearely the translations will work more qucikly Bernardooo : I absolutely agree - you need a critical mass in order to progress quickly and have good quality Bernardooo : otherwise better contract a translation service Kevin_Chen : If you have a "high tolerance" for poor translations or slow translations, you can work with a very small community Bernardooo : ;-) E_Teachers_Academy(Teacher) : i think it is important to grow sustainably too E_Teachers_Academy(Teacher) : you have to balance the quantity and quality Kevin_Chen : You want to get Spanish right, but maybe you won't pay for Greek (no offense to any Greek users) E_Teachers_Academy(Teacher) : ha ha Arkady_Zilberman : Question to Kevin: You mentioned that learning a language is similar to learning playing an instrument, i.e. it is a physical skill, right? Then please elaborate on the question why it is not common Sam : Thanks for the answers! Kevin_Chen : Arkady -- the analogy I was trying to make was that learning a language isn't just a matter of reading books and studying hard. Valentina_Dodge : Jason, would you say wih recent developments 6 years is no too long for this ? Kevin_Chen : There is an element of learning how to listen, or just understanding how people talk naturally Valentina_Dodge : sorry now to long in present state of internet, 2.0? shellterrell : I didnt call all that Vikrama & would like to know more on lean engineering Karenne_Sylvester : Kunal - that works with youtube and wikipedia, those are open spaces. most of these learning communities are not open spaces, they require passwords and logins. therefore like houses. Kevin_Chen : I guess the example I often give is this: People in China study English starting at a relatively early age. They get 6-8 years of English instruction. Arkady_Zilberman : Kirsten, may I ask my question because in chat format it was misunderstood. E_Teachers_Academy(Teacher) : yes, we will give you the control :) shellterrell : Sorry I meant I didnt catch all you said Vikrama E_Teachers_Academy(Teacher) : after jason ChinaMike : But when you begin to standardize materials production (like cars) you find that creativity goes plummeting. Mass production is the enemy of creativity in many ways. Kirsten Winkler : sure Arkady Kevin_Chen : After that many years of language instruction -- they are still unable to communicate. They actually call it 哑巴英文 -- mute English http://etcon.eteachersacademy.com Page 14 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Kevin_Chen : I don't think learning a language is exactly like learning an instrument -- only that it seems unbelievable to me know to think that I studied French for 3 years, without having ever spoken to E_Teachers_Academy(Teacher) : where is the Phil Crosby or Juran of Online Education? Kevin_Chen : a native French speaker who was not my teacher. What's a language for if not communication? Valentina_Dodge : perhaps Jason/Kirsten the crowd is now giving the direction more than the "leader"? Karenne_Sylvester : I would also like to ask a question about direction Jason, is the material enough without good quality teaches? Aniya : probably not karenne Karenne_Sylvester : How do you find quality teachers to teach quality lessons if everything is free. E_Teachers_Academy(Teacher) : I think for education - trusting professional teachers is one of the best ways to ensure quality at a decent quantity shellterrell : Kevin how do you manage needs of multiple crowds or communities on one site? Kunal_Sarin : agree @ Teacher Kevin_Chen : @shellterrell not well Valentina_Dodge : Thanks Kirsten, leader guiding is important sure Kevin_Chen : heh -- just joking. It's hard. It can be chaotic Bernardooo : yes Bernardooo : of course E_Teachers_Academy(Teacher) : Bernard - do peole prefer professional content or community content? Bernardooo : ;-) E_Teachers_Academy(Teacher) : what is your experience? Bernardooo : listening Bernardooo : :-) E_Teachers_Academy(Teacher) : you have microphone on Arkady_Zilberman : broadcasting a problem to a crowd incorporates a trap: it precludes the innovation since innovation is something not known to the public. E_Teachers_Academy(Teacher) : er) : you have microphone on Arkady_Zilberman : broadcasting a probl Karenne_Sylvester : Thanks Jason - but how do you maintain the students interest - students can become poorly motivated when they feel they're not learning - or don't have a guide. Kevin_Chen : We just try our best to make sure to moderate, listen to people in the community, try to address their concerns... I guess the usual stuff Aniya : A lot of students seem to like community content as it's free! Karenne_Sylvester : Hi Aniya, yes - the students like it but the teachers? Kevin_Chen : (only partly!) shellterrell : Kevin: I appreciate the humor because I have seen this as a problem on many sites and forums filled with complaints from both ends so on 1 hand you want people to engage but no control http://etcon.eteachersacademy.com Page 15 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 isabelle_amicamia : hi from amicamia.. Kirsten Winkler : Vikrama could you extend session time by 5 or 10 min pls? Kunal_Sarin : If you ask me, I would go with professional content but community content always ads Kevin_Chen : whoa... E_Teachers_Academy(Teacher) : @kirsten - done! Karenne_Sylvester : I participate in many, many groups and see very little active participation Kevin_Chen : I have to say at italki, we're more agnostic Valentina_Dodge : Question for Kevin when it's possible: Kevin spoke about "balance" and the statistics showed how from 2007 to 2009 this changed - what were the key elements , how did italki do that? (in a nutshell;-) Kirsten Winkler : thanks! Aniya : Well Karenne I'm not fussy, have done both ;) Kevin_Chen : I'll be honest -- we don' tknow what is the best way to learn a language. E_Teachers_Academy(Teacher) : jason ... do you want to answer that? Kevin_Chen : I suspect that is a personal question for people. Some people are more visual. Somepeople learn very well just talking to people in bar Aniya : doing everything is a good balance :) E_Teachers_Academy(Teacher) : we have 10 mts. Bernardooo : I absolutely agree - everybody has to make its own choice Aniya : you get to see things from both sides.. Kevin_Chen : My personal experience is that Westerners tend to be very good at speaking -- weaker at writing E_Teachers_Academy(Teacher) : I think the problem is to look for the best method in the first place shellterrell : Thank you presenters for sharing your experiences! Kevin_Chen : Asian students are much better at writing, they are more disciplined at memoriazastion -but they are less open and willing to make mistakes when they speak E_Teachers_Academy(Teacher) : People should be left with exposures and let them pick the one that influences them most Kirsten Winkler : thanks Shelly for coming and engaging the discussion Karenne_Sylvester : Aniya, you're very much an exception. I know very few teachers willing to work for free - what about within your colleagues MissShonah : Ditto @shellterrell has been very interesting afternoon :-) shellterrell : Thanks Kirsten for a tech diff free session! Gr8 forum! Arkady_Zilberman : Traditional methods have failed - that is the conclcusion of a few scientist. Should we look for a new method tha would be based on a new infrmation? Kevin_Chen : So my experience is that there are national differences. And there are differernces with also which langauges --- Chinese, Japanese, etc. are much more memory intensive especially in terms of writing Kunal_Sarin : agree with you Kevin Kirsten Winkler : I figured that out myself @Kevin shellterrell : very good advice Jason not to worry about mistakes http://etcon.eteachersacademy.com Page 16 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Karenne_Sylvester : Excellent, Jason° E_Teachers_Academy(Teacher) : next question? MissShonah : Great response Jason! E_Teachers_Academy(Teacher) : we probably have time for two i guess.... isabelle_amicamia : bye for now. Jonathan_Jenkins : I can see that there is huge potential for this industry. I also see that many of the leaders in the industry are visionaries and have a deep sense of mission. How do you balance your mission of affor Aniya : Well Kirsten has done it too, don't know about others, but good experience too Arkady_Zilberman : The main thing that it is a sobconscious process and not information, so nogrammar and no-memroization approach is probably the best appropach to follow? Karenne_Sylvester : Perhaps Jason you could talk about pay MissShonah : Mistakes are big inhibitors - must break those boundaries shellterrell : I agree Aniya! Aniya : should have the opportunity to an education not just people with money Jonathan_Jenkins : How do you balance your mission of affordable global education through the internet with the need to generate revenue, which will determine your long-term viability? E_Teachers_Academy(Teacher) : do you think students treat free content seriously? shellterrell : Very true Kirsten Karenne_Sylvester : I know Kirsten, Shonah and Aniya do - but let's face it - how many would do this long term Kevin_Chen : @shellterrell In terms of how italki shifted to a more balanced community base -- that was done partly just from our marketing efforts. Aniya : Depends your outlook on life and other things etc., E_Teachers_Academy(Teacher) : do students consider free content seriously? shellterrell : From my experience I KNOW students take materials in free class very free & use them Kevin_Chen : @jonathan_jenkins -- I think our attitude towards free content comes partly from the fact that our business model isn't based on content shellterrell : Very useful... sorry...typo MissShonah : From free classes I have done - yes definitely...and they appreciate the lessons too Aniya : all part of the game really I mean how much time do we Tweet, we don't get paid fot that either.. Kirsten Winkler : but I don't lose Valentina_Dodge : @Kevin, thanks that was what I thought (it was my ? too) Aniya : me neither ;) Kirsten Winkler : if they take my free stuff shellterrell : Good point Aniya Aniya : Kirsten's my sis lol Valentina_Dodge : ads --ugggh! Aniya : and Shelly is the other one (worse luck) Kevin_Chen : For us -- our business model is from connecting teachers and students. We're also trying to connect online schools and students. http://etcon.eteachersacademy.com Page 17 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 Arkady_Zilberman : broadcasting the problem to a crowd has an trap, since it contradicts the concept of innovation, which is something unknown to the public. Can you elaborate on this? MissShonah : Exactly Aniya - re twitter! Aniya : lmao ;) shellterrell : Jason, very interesting free content not really free Jonathan_Jenkins : thx shellterrell : Aniya, I'll deal with you on Twitter! LOL E_Teachers_Academy(Teacher) : Kirsten do you want to give a concluding note? E_Teachers_Academy(Teacher) : or should we extend the time? Kirsten Winkler : yes, a very short one ;) shellterrell : And online learning is new for many they need to get comfortable with the experience Aniya : extend it's getting exciting now lol Kirsten Winkler : agreed! Kunal_Sarin : lol... True@ Aniya shellterrell : Good point Bernard Kevin_Chen : I totally agree with Bernado Kirsten Winkler : yes, very much agree Karenne_Sylvester : This makes sense Kevin_Chen : There is no reason to think that everything will move to one model (or one company) Aniya : free can equal paid after.. shellterrell : Yes Bernado and sometimes people will join many language communities for different courses E_Teachers_Academy(Teacher) : is there a danger that strong communities can brand the whole web app particularly Kirsten Winkler : I think we will have a diversity* Karenne_Sylvester : Aniya ... twitter is fun... we don't twitter with our students ;-) Kevin_Chen : The opportunity is definitely big E_Teachers_Academy(Teacher) : for instance, at wiziq.com it is almost become an english language and online teaching community? E_Teachers_Academy(Teacher) : and most people think that is all there is to wiziq Aniya : have some student followers...i think they check my spelling though lol Kunal_Sarin : lol Kevin_Chen : the one point I would add to that is that there is a huge market of people who simply can't get access -- and they are just getting connected Karenne_Sylvester : Yes - but you don't communicate directly with them -- 80%or more is with other teachers - your peers, right E_Teachers_Academy(Teacher) : does anyone want to learn anything other than another language? E_Teachers_Academy(Teacher) : :) Aniya : anyone someone you know me, all aboard ha ha MissShonah : @E-teachers Not at the moment :-) E_Teachers_Academy(Teacher) : ok kirsten do you want to conclude now? http://etcon.eteachersacademy.com Page 18 of 19

Chat Transcript ETCon 02 Communities and the Power of Crowdsourcing August 27 2009 shellterrell : I've attended as well as taught online classes and I do take classes aside from language classes Jason_West : Very true Kevin....and the format of the materials/courses needs to be accessible...so the lowest common denominator can be a guide. Aniya : Thanks to you all :) shellterrell : I think students do want to learn other materials than just language, but language very popular MissShonah : Great afternoon,great chat too!Big Thanks :-) MissShonah : Great afternoon,great chat too!Big Thanks :-) shellterrell : Thanks again! Can we save the whiteboard Kevin_Chen : Definitely Thanks Wiziq MissShonah : Yehhhhh! Anton_Kunin : Yes, I do study things other than languages on EduFire! Even though it is true that 95% of EduFire is about languages. Kunal_Sarin : Yes, it was great. Thanks to all of you. Valentina_Dodge : @ E_Teachers_Academy - I work with teachers and they want to learn about learning and web tools so there re many types of communities ;-) E_Teachers_Academy(Teacher) : Thank you Kevin E_Teachers_Academy(Teacher) : Bernard E_Teachers_Academy(Teacher) : and Jason Karenne_Sylvester : Thanks, very enjoyable shellterrell : Can we save the chat? E_Teachers_Academy(Teacher) : it was a privilege and pleasure to meet you guys Valentina_Dodge : Thank you all, very interesting and well done! Jason_West : Thanks everyone, a blast! E_Teachers_Academy(Teacher) : thank you so much - personally from Vikrama Dhiman Bernardooo : thanks a lot for this very interesting discussion - was a pleasure! ChinaMike : WiziQ Thanks!!!!! Aniya : nice classroom, it didn't crash ;) shellterrell : Thank you so much! Valentina_Dodge : @shellterrell WiZiQ generates link if they've been recroding! Arkady_Zilberman : Excellent idea!

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