PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS WHILE INTERVIEWING A POTENTIAL NEW HIRE”

“THE BUSINESS OF ETIQUETTE”

Today’s Word:

SELF MONITORING

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word:

SELF MONITORING

The ability to observe one’s behavior in the moment and adjust behavior as needed

High Self Monitor: Over Analyzes

Today’s Word: SELF MONITORING The ability to observe one’s behavior in the moment and adjust behavior as needed High Self Monitor: Over Analyzes Low Self Monitor: Doesn’t Analyze Enough We want to be somewhere in the middle! .

Our Agenda 1 Communicating with Confidence .

Our Agenda 1 Communicating with Confidence 2 At the Office .

Our Agenda 1 Communicating with Confidence 2 At the Office 3 Using Technology .

COMMUNICATING WITH CONFIDENCE .

FIRST IMPRESSIONS .

First Impressions are about e c n e d i f n o C Credibility Preparation Images from TLC’s What Not to Wear .

THE HANDSHAKE .

1.True B.When shaking hands. a man should wait for a woman to extend her hand.False . A.

A. a man should wait for a woman to extend her hand.1.True B.When shaking hands.False .

Offer your left hand C.You run into a colleague on the way to a meeting and her right hand is in a cast.Give her a hug. You should: A.Shake the cast B. instead .2.

You should: A.2.Offer your left hand C.Give her a hug.You run into a colleague on the way to a meeting and her right hand is in a cast.Shake the cast B. instead .

not a full shake. You should A.3. strong shake.Roll with it and shake their fingers . C.The person with whom you are shaking hands offers a few fingers.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good.

not a full shake. You should A.3. strong shake.The person with whom you are shaking hands offers a few fingers.Roll with it and shake their fingers . C.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good.

Make the first move! .

.Make the first move! When you shake hands. make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person.

Make the first move! When you shake hands. Use a medium not too tight grip. make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. not too loose & .

Make the first move! When you shake hands. not too loose & EYE CONTACT!! . make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. Use a medium not too tight Make grip.

HELLO my name is INTRODUCTIONS .

4.True B. I’d like you to meet our client.” A. Smith. Mr.False .The following is the proper introduction: “Ms. Boss.

4.The following is the proper introduction: “Ms. Boss. Mr.False . I’d like you to meet our client.True B.” A. Smith.

5. A. it’s appropriate to move on with the conversation without saying anything.False .If someone forgets to introduce you.True B.

False .True B.5.If someone forgets to introduce you. it’s appropriate to move on with the conversation without saying anything. A.

introduce them! .When someone joins the group.

If appropriate.When someone joins the group. introduce introduce them! yourself first .

introduce introduce them! yourself first When introducing more than one person. If appropriate.When someone joins the group. introduce from most-important to least .

introduce introduce them! yourself first introduce from most-important to least In social settings. don’t forget spouses and significant others! When introducing more than one person. .When someone joins the group. If appropriate.

If someone forgets you. introduce yourself! .

stand hands . introduce yourself! up to shake When being introduced.If someone forgets you.

.If someone forgets you. company name. stand hands Provide helpful information such as job title. introduce yourself! up to shake When being introduced. etc.

REMEMBERING NAMES .

REMEMBERING NAMES JIM .

A.If you forget someone’s name.False .6. just keep talking.True B. don’t worry about it.

don’t worry about it.False . A.True B.6. just keep talking.If you forget someone’s name.

but you can't remember their name? A.Introduce yourself.7. apologize for not remembering their name but say where you met them before C.What should you do if you see someone at a business event that you have met before.Try to find out the person's name from others at the event and then introduce yourself .Ignore the person B.Introduce yourself and wing it D.

B.Introduce yourself, apologize for not remembering their name but say where you met them before

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person

C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself

B.Introduce yourself, apologize for not remembering their name but say where you met them before D.Try to find out the person's name from others at the event and then introduce yourself
C.Introduce yourself and wing it

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person

Picture it written

on their forehead

Picture it written on their forehead names Create a mental filing system for and keep it updated with details .

.

+ .

+ + = .

Jef rig fW ht .

Jef rig fW ht Oak Grove Mid dle School Prin cipal Wife: Sandy 2 Kids: Forres t & Jenny Coaches socce r .

You’ll have a chance to see how much you remember at the end of the presentation.NOW PRACTICE YOUR NAME RECALL SKILLS See how much you can remember about each person (but don’t write anything down!). .

sings in the church choir .Alexander Craig School Principal: Coronado HS Graduated University of North Texas Married Four Kids—3 girls. 1 boy Hobbies: mountain biking.

Brad Stone Assistant Superintendent of Rock Ridge school district Graduated from A&M Married Two Kids: both boys Hobbies: Golf and fly fishing .

Megan Nevis-Hall Executive Assistant to the superintendent of Katy ISD Graduated UT San Antonio LOVES UT football and basketball Ran track for UTSA Married and expecting first child Hobbies: scrap booking .

Thomas Forrester Facilities Director for Montgomery ISD Graduated U of Arkansas Divorced Two college aged children. one at U of Arkansas and one at OU Loves Nascar .

0 tennis player .Amanda Price Director of Operations for Boyd and Company Graduate of William and Mary Single Raises Boxers (dogs) Hobbies: 4.

you’re a woman . .” .“So. .

. you’re a woman .” SMALL TALK . .“So.

True B.” A. False .Small talk is just another way to say “unimportant blather about things that don’t matter.8.

Small talk is just another way to say “unimportant blather about things that don’t matter.8. True B.” A. False .

No . Yes B. Good plan? A. so you prepare a list of things to talk about and spend the night working through your list.9.You don’t really feel comfortable making small talk.

Good plan? A. Yes B.You don’t really feel comfortable making small talk.9. No . so you prepare a list of things to talk about and spend the night working through your list.

Your Hobbies B.10. . . That weird rash on your back D.It’s probably a good idea to stay away from these topics when engaging in small talk .What your kids are doing this summer . A. Why you think Baptists are morally superior to Methodists C.

A. That weird rash on your back D.What your kids are doing this summer . Your Hobbies C.It’s probably a good idea to stay away from these topics when engaging in small talk . Why you think Baptists are morally superior to Methodists 10. . .B.

.B.What your kids are doing this summer . A.It’s probably a good idea to stay away from these topics when engaging in small talk . Your Hobbies D. Why you think Baptists are morally superior to Methodists C. That weird rash on your back 10. .

Make the first move! .

first move! Plan a conversation starter Make the .

first move! Plan a conversation starter Make the Ask Open-Ended questions .

first move! Plan a conversation starter Make the Ask Open-Ended questions Listen! .

first move! Plan a conversation starter Make the Ask Open-Ended questions Listen! Share and Share Alike .

first move! Plan a conversation starter Make the Ask Open-Ended questions Listen! Share and Share Alike Remember a person’s favorite topic is: Themselves .

CONVERSATION KILLERS .

CONVERSATION KILLERS “It’s all about me” .

D. (Diagnosed or not) .CONVERSATION KILLERS “It’s all about me” A.D.

(Diagnosed or not) One-Upmanship .D.CONVERSATION KILLERS “It’s all about me” A.D.

CONVERSATION KILLERS “It’s all about me” A. (Diagnosed or not) One-Upmanship Nosy Neighbor .D.D.

D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser .CONVERSATION KILLERS “It’s all about me” A.

D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser Eddie the Expert .CONVERSATION KILLERS “It’s all about me” A.

PROFANITY AT WORK %#$#&!!! .

Now. False .Your boss recently started incorporating fourletter words into his conversation with you. you can really be yourself and let the FBombs fly! A.11. True B.

11. True B. you can really be yourself and let the FBombs fly! A.Your boss recently started incorporating fourletter words into his conversation with you. False . Now.

Consider the language choices of someone you

respect

Consider the language choices of someone you

respect

Consider the Nature of the

Workplace

Consider the language choices of someone you

respect

Consider the Nature of the Consider the Specific

Workplace

Audience

Consider the language choices of someone you respect Consider the Nature of the Consider the Specific Workplace Audience Swearing can create a sense of team but can also offend others and create discord. . Use carefully.

NONVERBAL COMMUNICATION .

55% C.75% .11.What percentage of the message you communicate is conveyed through your appearance? A.30% B.

What percentage of the message you communicate is conveyed through your appearance? A.55% C.11.75% .30% B.

3 Feet .12.When two business people communicate.15 Feet B.7 Feet C. how far apart should they stand? A.

how far apart should they stand? A.7 Feet C.12.3 Feet .15 Feet B.When two business people communicate.

Gestures .

Gestures Eye Contact .

Gestures Eye Contact Posture .

Gestures Eye Contact Posture Vocalics = .

Gestures Eye Contact Posture Vocalics = Interest Level .

Gestures Eye Contact Posture Vocalics = Interest Level Confidence .

Gestures Eye Contact Posture Vocalics = Interest Level Confidence Feelings/Emotions .

Gestures Eye Contact Posture Vocalics = Interest Level Confidence Feelings/Emotions Power .

Pay Attention! .

Pay Attention! Clarify when there seems to be confusion .

Pay Attention! Clarify when there seems to be confusion Mirror the other person .

Pay Attention! Clarify when there seems to be confusion Mirror the other person Self-Monitor .

GENDER ETIQUETTE .

Awareness is key! .

Awareness is key! Hold the door for women and men! .

Awareness is key! Hold the door for women and men! Don’t stand when a woman enters the room .

stand to greet client along with your male colleagues .Awareness is key! Hold the door for women and men! the Don’t stand when a woman enters the room Women: In client meetings.

Awareness is key! Hold the door for women and men! the Don’t stand when a woman enters the room Women: In client meetings. he means no disrespect . stand to greet client along with your male colleagues When a man offers to help a woman.

DISABILITY ETIQUETTE .

use a chair .When talking with a person in a wheel chair for longer than a few minutes.

When talking with a person in a wheel chair for longer than a few minutes. identify yourself and those who may be with you . use a chair When greeting someone with a severe loss of vision/blindness.

When talking with a person in a wheel chair for longer than a few minutes. Repeat or paraphrase their answers to indicate understanding . use a chair When greeting someone with a severe loss of vision/blindness. ask close ended questions. identify yourself and those who may be with you For those with a speech impairment.

Do not shout at those with a disability .

even if you have to use your left hand .Do not shout at those with a disability Shake hands.

even if you have to use your Make direct eye contact left hand .Do not shout at those with a disability Shake hands.

do direct eye contact left hand interpreter not speak to the .Do not shout at those with a disability Shake hands. even if you have to use your Make If an interpreter is present.

do direct eye contact left hand interpreter not speak to the respect Offer assistance with dignity and .Do not shout at those with a disability Shake hands. even if you have to use your Make If an interpreter is present.

even if you have to use your Make If an interpreter is present.Do not shout at those with a disability Shake hands. do direct eye contact left hand interpreter not speak to the respect Offer assistance with dignity and Know where accessible restrooms. . drinking fountains and exits are located.

AT THE OFFICE .

OFFICE SPACE .

it’s okay to comment on what you just heard.False .True B.If you overhear a colleague’s conversation in a cubicle.13. A.

False .True B. it’s okay to comment on what you just heard.If you overhear a colleague’s conversation in a cubicle.13. A.

Engage in self-monitoring behaviors .

Engage in self-monitoring their bedroom behaviors Respect one another’s office space as if it were .

Engage in self-monitoring their bedroom Don’t behaviors Respect one another’s office space as if it were borrow without asking .

Engage in self-monitoring their bedroom Don’t behaviors Respect one another’s office space as if it were borrow without asking Always return what you have borrowed .

Engage in self-monitoring their bedroom Don’t behaviors Respect one another’s office space as if it were borrow without asking Always return what you have borrowed Keep your space tidy .

Engage in self-monitoring their bedroom Don’t behaviors Respect one another’s office space as if it were borrow without asking Always return what you have borrowed Keep your space tidy Be aware of others’ sense of smell .

don’t .Behave as though cubicles enter without permission have doors.

Behave as though cubicles enter without permission Don’t have doors. don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one .

Come back later. don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. .Behave as though cubicles enter without permission Don’t have doors.

Come back later.Behave as though cubicles enter without permission Don’t have doors. don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. Never read someone’s computer screen or comment on conversations you’ve overheard .

SELF DISCLOSURE .

A.14.True B. elevators. and other public spaces.False .It’s okay to hold private conversations in bathrooms.

and other public spaces.True B.14.False .It’s okay to hold private conversations in bathrooms. A. elevators.

Self disclose personal information in small doses .

Self disclose personal information in small doses Be wary of putting personal information in writing .

doses Be wary of putting personal information in writing Self disclosure should be reciprocal Self disclose personal information in small .

doses Be wary of putting personal information in writing Self disclosure should be reciprocal Disclosure can help build Self disclose personal information in small strong work relationships .

that your words can be used against you .doses Be wary of putting personal information in writing Self disclosure should be reciprocal Disclosure can help build Self disclose personal information in small strong work relationships Remember. though.

PUNCTUALITY .

At Work: Don’t be the last don’t be the first to leave to arrive and .

At Work: Don’t be the last don’t be the first to leave Value to arrive and others’ time and your own .

At Work: Don’t be the last don’t be the first to leave Value to arrive and others’ time and your own accountable Hold yourself .

At Work: Don’t be the last don’t be the first to leave Value to arrive and others’ time and your own accountable show your position Hold yourself Don’t use time as a tool to .

people make assumptions about your character based on your punctuality Don’t use time as a tool to .At Work: Don’t be the last don’t be the first to leave Value to arrive and others’ time and your own accountable Hold yourself show your position Remember.

FOR THE HABITUALLY LATE .

Take one day/week and m ake a list of the reasons you are always late . Pinpointing the FOR THE exact reasons are essential iLATE f you want to HABITUALLY conquer or at least manage the problem. .

.Consider the impact your lateness has on your professional relationships a nd the way people view you.

is it just work or is it persona l relationships too? This insight will help you to better understand the causes of y our lateness. .Consider the context of yo ur lateness -.

. there is th e possibility that you don’t see time in the same way our Western culture does.Is your lateness potentially a cultural issue? If you were raised in a cu lture outside of the United States.

TECHNOLOGY .

PHONE ETIQUETTE .

A.When using a speaker phone. you should announce if anyone else is present before a conversation begins.True B.False .15.

15. A.False . you should announce if anyone else is present before a conversation begins.True B.When using a speaker phone.

Clearly identify

yourself

Clearly identify

yourself

DO NOT use speaker phone in a cubicle

Clearly identify

yourself

DO NOT use speaker phone in a cubicle Get rid of

distractions

Clearly identify yourself DO NOT use speaker phone in a cubicle Get rid of distractions back if you can’t give your Ask if you can call full attention .

Clearly identify

yourself

DO NOT use speaker phone in a cubicle Get rid of

distractions back if you can’t give your advance

Ask if you can call full attention

Plan your agenda in

VOICE MAIL

VOICE MAIL First, check your voice mail

VOICE MAIL First. check your voice mail Efficiency is key .

check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours .VOICE MAIL First.

check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours Get rid of distractions when leaving a message .VOICE MAIL First.

I just called to let you know you’re fired.VOICE MAIL First.” . check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours Get rid of distractions when leaving a message NEVER use voice mail to deliver upsetting news or information. “Hey Jim.

EMAIL ETIQUETTE .

Strive for a clear and concise subject line .

Strive for a clear and concise subject line . etc. emoticons.Treat email like a business letter. meaning no fancy fonts.

DO NOT SEND EMAILS IN Strive for a clear and concise subject line ALL CAPS!!!!!!! .Treat email like a business letter. etc. meaning no fancy fonts. emoticons.

Treat email like a business letter. DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Strive for a clear and concise subject line ALL CAPS!!!!!!! . meaning no fancy fonts. emoticons. etc.

DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and Strive for a clear and concise subject line ALL CAPS!!!!!!! sarcasm with care . etc. emoticons.Treat email like a business letter. meaning no fancy fonts.

emoticons. DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and Strive for a clear and concise subject line ALL CAPS!!!!!!! sarcasm with care Keep a thread going for ongoing conversations . meaning no fancy fonts. etc.Treat email like a business letter.

.everyone@professionals. . .com It should go without saying .

everyone@professionals. . . • DO NOT forward emails with questionable content .com It should go without saying .

• DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do .com It should go without saying . .everyone@professionals. .

• DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email . .com It should go without saying . .everyone@professionals.

everyone@professionals.com It should go without saying . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues . . .

. .everyone@professionals.face to face is ALWAYS best .com It should go without saying . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -.

com It should go without saying .everyone@professionals. . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -.face to face is ALWAYS best • DO NOT reply all unless the information is necessary for all to read! . .

CELL PHONE ETIQUETTE .

Put your phone on silent mode during meetings. etc. interviews. lunch dates. .

lunch dates. Be aware of your speaking volume . etc. interviews.Put your phone on silent mode during meetings.

interviews. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha. anyone?) .Put your phone on silent mode during meetings. etc. lunch dates.

or public performance of any kind: what are you 16? . etc. anyone?) Do not text during a meeting.Put your phone on silent mode during meetings. lunch. interviews. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha. lunch dates.

Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha.Put your phone on silent mode during meetings. anyone?) Do not text during a meeting. interviews. lunch. etc. it’s very rude to take a call when you are with others and you should let it go to voicemail . lunch dates. or public performance of any kind: what are you 16? Love the one you’re with.

FACEBOOK ETIQUETTE .

Set boundaries for checking your facebook or other accounts at work .

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people .

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post .

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive topics .

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive Be careful tagging people in your pictures topics .

NOW -.HOW MUCH CAN YOU REMEMBER ABOUT EACH PERSON? .