4th Annual Investor Relations Excellence 3 DAY MASTER CLASS & Crisis Management

Dates: 20th Nov - 22nd Nov 2013 Venue: Hotel Grand Millennium, Malaysia

Investor Relations:- A Strategic Tool to Increase Shareholder Value
The crises in the credit and equity markets in recent years have resulted in the Investor Relations profession playing an increasingly strategic role. Many Investor Relations Officers now have a permanent seat on senior management boards and actively participate in setting the company's strategic direction. Investor relations is both an art and science. The best practitioners can help their companies win greater investor support, reducing the company's cost of capital and facilitating further growth. However, to do so requires an understanding of the techniques and skills used by the world's best IR professional. The course is designed, and aims to focus on the needs of the participants, using case studies from the participants' industry sector, discussing issues relevant to the market cap of companies attending and the challenges of marketing in different countries etc. This seminar will offer you the opportunity to understand how today's best Investor Relations professionals are coping with the growing demands of their roles; and help gain confidence in their own ability to use the Investor Relations Crises tools presented. We will consider the strategic input provided by IR teams and how an excellent IR team differentiates itself. The Masterclass will identify new trends in the Investor Relations field and offer guidance on how you can best prepare and react should a Crisis occur.

Your Course Leader:

Lynge Blak

Lynge Blak is a former banker, Eurotop 200 company IR director and venture capitalist, and was the chairman of the International Investor Relations Federation (IIRF), which has since evolved into the Global IR Network (GIRN), for 6 years to 2009. His extensive knowledge base of strategic investor relations is based on practical IR- work with large and small/medium capital companies listed in US and Europe. In 2003 he founded in Copenhagen, Denmark a Pan-Northern European Investor Relations consultancy LYNGE BLAK : INVESTOR RELATIONS (www.lyngeblak.com), but relocated in 2008 to Shanghai Technology & Innovation Center and 2009 in HongKong. Through tailor-made IR Coaching for senior managers it specializes in advising international companies in the introduction of investor relations as a strategic management tool in the process of creating visibility, awareness and value for the company's share- and stakeholders. Lynge Blak also runs introduction and specialist training courses in the use of Investor Relations for as well advanced as global innovative start-up companies and incubators, who want to increase visibility and awareness of the company for their global expansion. From January 2010 to December 2012 Lynge has been visiting lecturer in Investor Relations on behalf of the Hong Kong Investor Relations Association at the Hong Kong Polytechnic University, and is a frequent lecturer and instructor at international IR courses organized with national IR societies. Lynge Blak organize regularly comprehensive IR Training and Coaching programs for individuals and groups according to personal needs and preferences, in order to increase the individual confidence in addressing the financial community and to create a more effective communication platform for the benefit of the company. Courses are tailor-made to subjects related to IR Methodology, IR Communication, IR Practice, IPO Planning and IR Intensive Training Course stemming from a portfolio of more than 80 organized courses. In addition to his role as Owner and CEO of his IR Advisory and training business, Lynge also act as IR Business Development Manager to the German subsidiary of listed company EQS Group – www.eqs.com – in Hong Kong , and as Asia Representative to UK based corporate reporting specialist Accrue Fulton, www.accruefulton.com.

Why you cannot miss this event:
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Out of the box introduction to value creating strategic IR Hands-on practical guidance and high valuable take-away material on the process of perception surveys Concrete guidelines to the establishment of IR Policy, IR Strategy and Investor Targeting material Practical introduction to in-house planning for a non-deal road show Guidance to detailed best practice web / IR web platform Why invest in your company? – presentation of concrete key value drivers Practical ready to implement IR performance measurement material Concrete examples of price sensitive information Who is your market audience and what does they expect from you? Practical IPO plan – why listed and why not?

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www.questonthefron er.com

a detailed questionnaire will be sent to you to establish exactly what your training needs are. • L&T • Lanco Infratech • Leads Bangladesh • Mahindra & Mahindra • Marico • NTPC • Polaris Software Lab • Radico Khaitan • Rural Electrification Corporation Ltd • Sony India • Southern Coalfield • Suzlon • Tata Chemicals • Times Business Solutions • Times Internet • Toyo Engineering India • Trans Tech Turnkey • Tulip Telecom • Vascon Engineers • Videocon Industries • Wipro • Wyeth Pharma • MMTC • Jharkand State Electricity Board • Bharat Pertoleum Corporation • Hindustan Pertoleum Corporation Limited • Hindustan Copper Limited • Sampath Bank • Biocon • Central Bank of Srilanka • KPTCL • IRCTC • Rashtriya Ispat Nigam Limited • Goa Shipyard • SJVN Limited • Seylan Bank PLC • NMDC Limited • NHPC Limited • North Eastern Electric Power Corporation Ltd • HDFC Sales Pvt. or a Crisis Leader FORM and MAINTAIN effective crisis teams LEARN lessons from past crises showing the value of effective command & communication MASTER tools. rather than assume immunity UNDERSTAND and RESPOND to the media to gain corporate advantage JUDGE when to be a Crisis Manager. The completed forms will be analyzed by the course trainer. • Central Finance Company • Srilanka Insurance Corporation • Bajaj Electricals • IDBI Capital Market Services Pre-Class Questionnaire (PCQ): To ensure that you gain maximum benefit from this event. As a result. This training course will contain case studies and learning principles from various organizations. Malaysia Who should attend General Managers. techniques and ideas to move from ordinary ‘slow time’ to crisis ‘quick time’ INSPIRE. This training course is designed specifically for participants to work through a dedicated strategic planning process. The comprehensive course material will enable you to digest the subject matter in your own time. It is a high-level. Vice Presidents. It is an extremely practical training course where participants will spend considerable time working on their own ideas that will enable them to achieve superior performance within their personal work domains.Bank Danamon Indonesia Tbk • Pubali Bank • Public Bank Berhad • Reserve Bank of India • RHB Banking Group • Rizal Commercial Banking Corporation • Seylan Bank PLC • SIAM Commercial Bank • Silk Bank • Silk Bank Limited • SME Bank • Soneri Bank • Standard Bank • State Bank of India • State Bank of Mauritius • The Islamic Development Bank • The Karur Vysya Bank • TMB Bank Public Company • Union Bank of Philippines • United Bank Limited • UOB Bank (M) Berhad Corporate Houses • Bennett Coleman & Co • Beximco Pharma • Bombay Dyeing • Cipla • Colgate Palmolive • Degremont • Emerson Electric Co. Ltd. we ensure the course is delivered at an appropriate level and that relevant issues will be addressed. intensive and vigorous programmed that will move rapidly. MOTIVATE and USE creative thinking in a crisis The establishment of your IR crises committee Practical 10 point crises plan to bring home CEOs CFOs CIOs Finance Directors IR Directors Head Investor Relation IR Managers Treasury Directors Head of Corporate Communications and PR Business Continuity Disaster Recovery Risk Management Crisis Management Media Relations Course Delivery Presentations Exercises Participative case studies and group discussions Partial List of the companies who attended our recent training masterclass include: Banking & Financial Institutions • Affin Bank Berhad • Al Rajhi Banking & Investment Corporation M)Berhad • Allahabad Bank • Alliance Finance Company • Allied Bank • AmBank(M) Berhad • Arab African International Bank • Axis Bank • Bahrain Credit • Bangkok Bank Public Company • Bank AL-Jazira • Bank Asia • Bank Muamalat Malaysia Berhad • Bank Negara Malaysia • Bank of Asia Nepal • Bank of Baroda • Bank of Ceylon • Bank Rakyat • Canara Bank • Central Bank of India • Cim Finance • CIMB Bank Indonesia • Commercial Bank of Ceylon • DBS Bank • DFCC Bank • Exim Bank of India • Exim Bank of Malaysia • Gulf Bank Kuwait • Habib Bank • Hatton National Bank • IDBI • IDBI Bank • Indian Overseas Bank • Karvy Financial Services • KASB Bank • Kuwait International Bank • L&T Finance • Malayan Bank Berhad • MCB Bank • Metropolitan Bank & Trust Company • National Bank of Abu Dhabi • National Development Bank PLC • Oriental Bank of Commerce • Peoples Bank • Pitney Bowes Software • PT. Bank Nagera Indonesia(Persero) Tbk • PT. The trainer will introduce the sessions and then participants will have the opportunity to develop their own plan. Senior Managers. • First Source Solution • GIC Ltd • Godfrey Philips • Godrej Sara Lee • Greaves Cotton • GTL • Gujarat Alkalies & Chemicals • Hero Honda • Hinduja Venture • IFFCO • Ispat Industries • ITC • Jaypeey Hotel • Jones Lang Lasalle Meghraj • KSK Energy Ventures. and Executives and Spokesperson of:               COMMUNICATE clear. Directors. effective messages at all levels during a crisis PREDICT.4th Annual Investor Relations Excellence 3 DAY MASTER CLASS & Crisis Management Key Benets for Attending           Dates: 20th Nov - 22nd Nov 2013 Venue: Hotel Grand Millennium. PREPARE and RESPOND to crises. which will enable participants a frame of reference from which they can then launch into their own activity. Register now call +91 22 6771 5333 . Heads.

chat rooms. lower cost of capital and lower stock volatility SESSION 3: IR COMMUNICATING PLATFORM Resources needed to meet the targeted audience What is effective IR Communication? Interface of conventional and online communication Challenges in dissemination of News and Disclosure All equal principals: conferencing and webcasting Web and IR Web for nancial stakeholders Financial reports in print and online The Role and Impact of Social Media in Investor Relations CASE STUDY: get your messages across: active vs passive investors Managing Internal and External relationships – key strategic IR Implementation of internal Valuation Process – key value drivers Optimizing and Measuring IR Performance – key IR success criteria CASE STUDY SUMMARY – Value Creating Strategic IR Management Procedures SESSION 3: TRANSPARENCY AND DISCLOSURE     Ethics and Disclosure Management Concept of disclosure and balancing What is Price Sensitive Information? Disclosure – simplied do’s and don’ts SESSION 4: WHY IS THE COMPANY UNDERVALUED?     CASE STUDY: Role play on insider trading Investor condence through measured IR-value Process The company’s Key Value Drivers Investment Assessment Process . prepare and maintain consistent and continuing communication platform? DAY-2 OPERATIONAL CRISES LEADING TO FINANCIAL TURMOIL.4th Annual Investor Relations Excellence 3 DAY MASTER CLASS & Crisis Management DAY-1 INVESTOR RELATIONS CRISES FACED DURING A FINANCIAL DOWNTURN – THE ART OF COMMUNICATING IR-VALUE SESSION 1: STRATEGIC ROLE OF THE INVESTOR RELATIONS FUNCTION        Dates: 20th Nov - 22nd Nov 2013 Venue: Hotel Grand Millennium. blogs Role of the investor relations function . Malaysia WORKSHOP CASE STUDY: “Out-of-the-box” how to build relationships. UNDERVALUATION AND ULTIMATELY LIQUIDATION SESSION 1: PRACTICAL CASE .ISS A/S IN FINANCIAL TURMOIL        The investment proposition a company present The challenge of declining investor.New online forums.and analyst condence Business Intelligence with an Investor Relations Perspective Monitoring the reputation of your company by Investor Perception & Peer-Group Survey Strategic Investor Relations Management Managing online what is being said about your company .Why IROs need a seat at the Table and a Voice in the C-Suite CASE STUDY: Investor and investment peer-group perception surveys leading to the foundation of policies for the IR function When the crises strike Misunderstood Crises Management Plan Crises program leading to Media War Investor Condence on the Rocks Crises Management Turnaround Strategy Successful Investor Targeting Crises Management Policy From Dust to Gold CASE STUDY SESSION 2: VALUE CREATING INVESTOR STRATEGY     AIM 2000 and its effect on business strategy and investor condence Market value vs Intrinsic value The use of an effective IR Strategic Platform Investor condence in operational and nancial strategy Why IR surveillance and Investor Targeting matter SESSION 2: THE NEW VIEW OF INVESTOR RELATIONSHIP MANAGEMENT    WORKSHOP CASE STUDY: Identify the right investor and analyst audience and create optimal valuation.Tangible vs Intangible valuations IR Success Criteria Register now call +91 22 6771 5333 .

third-party testimony Serving as liaison with investors. Prepare written statements 4.Retail investors . .Execution of IPO .The public .4th Annual Investor Relations Excellence 3 DAY MASTER CLASS & Crisis Management SESSION 4: CROSS BORDER INVESTOR RELATIONS    Dates: 20th Nov - 22nd Nov 2013 Venue: Hotel Grand Millennium. backgrounders.Pre-IPO .industrial accidents.Post-IPO The effective use of IR Reporting to the company board. Test the plan Budget and Time How to eat an elephant? SESSION 3: SELECTION OF CRISES TOPICS RELATED TO THE IR PROFESSION               WORKSHOP CASE STUDY: Changes in regulations.Institutional investors . CERTIFICATION AND CONCLUSION  A mini test of Multiple Choice Questions to evaluate the learning’s Certication and Course Concludes Register now call +91 22 6771 5333 .Investor and Government relations Does your business have a clear crisis management plan? Crises can take many forms.environmental incidents. potential challenges and market consensus material indicate collision course between the Board of Directors and its shareholders – identify tools and techniques to deal with a crises Crisis simulation and training Crisis planning Digital crisis management Event management Government relations Influencer analysis and engagement Internal communications Investor communications Issue analysis and tracking Litigation communications Media management Rapid response Risk communications Risk and vulnerability assessment DAY-3 THE CRISES IR-MANAGEMENT PLAN SESSION 1: RISK MANAGEMENT  WORKSHOP CASE STUDY: Identify and prepare statements for area of specic risk and/or need of a crises management situation SESSION 4: SUBJECTS FOR THE COMPANY TO CONSIDER BEFORE THE CRISES STRIKE:              Business Executives reactions and the impact on: . The crises “template” 3. statements. and . including but not limited to: .A company's bottom line . Q&A's.Financial analyses .natural disasters.Corporate Access Understanding the market / audiences Multi-market listings the IPO process . Malaysia     Corporate Governance & ESG in Investor Relations Changes in regulations Potential challenges . Time spent on plan 2. Develop employee communications materials Conducting research SESSION 2: CRISES – NOT A MATTER OF PERHAPS BUT WHEN           WORKSHOP: Practical work with practical 10 point IR Crises Plan How to prepare and react. . analyzing coverage and correcting mistakes Identify third-party influencers as spokespersons Establish and stafng hot lines Working with outside advisors – attorneys.The IR Flash Report   1.the recent worldwide nancial downturn/panic.Your customers . . CASE STUDY: The participants make a role play on an environmental disaster and the impact on investor condence Create crisis committee that can: Prepare materials – news releases. position papers. investigators. organize press conferences and media tours Select media training for key spokespersons Monitor media coverage. partners and other constituencies Establish media relations. Be pro-active Writing your crises communication plan What it should not be and How to get the time and/or budget to write one PRACTICAL CASE MATERIAL TO TAKE AWAY FOR IMPLEMENTATION: template for information distribution Format Denition Simplicity Part and pieces in four steps SESSION 5: TEST. insurance rms. etc.

Please send the invoice to: Company Name: Authorized by Name: Designation: email: Company Postal Address: Terms & Conditions: 1.4th Annual Investor Relations Excellence & Crisis Management Registration Contract Participants Details Delegate Name: Designation: Email: Mobile: Venue and Date Venue: Hotel Grand Millennium.com Delegate Name: Designation: Email: Mobile: Organization Details & Authorisation: I / we hereby confirm to the above and authorize our participants to the programme. 5. Cancellation/Substitution: Provided the total fee has been paid. Payment Terms: Following completion and return of the registration form. Copyright etc: All intellectual property rights in all materials produced or distributed by Quest ontheFRONTIER in connection with this event is expressly reserved and any unauthorized duplication. Fees are inclusive of programmes materials and refreshments and the event is nonresidential 2. If. The service charge is completely nonrefundable and non-creditable. Road Andheri West Mumbai 400058. Thereafter.com This is a non-residential course. Nonpayment or non-attendance does not constitute cancellation. full payment is required within 5 days from receipt of invoice PLEASE NOTE: Payment must be received prior to the conference date.com .questonthefrontier. 4. Quest ontheFRONTIER is not responsible for covering airfare. India Contact: Shailendra Dwiwedi Direct Line: +91 22 6771 5313 General Line: +91 22 6771 5333 General Fax: +91 22 6771 5375 Email: shailendra@questonthefrontier. Registration and Enquiries Delegate Name: Designation: Email: Mobile: Quest onthe FRONTIER 203 / 204.V. hotel. Malaysia Dates: 20th Nov . Governing law: This Agreement shall be governed and construed in accordance with the law of Hong Kong and the parties submit to the exclusive jurisdiction of the Singapore Courts. the full conference fee is payable and is non refundable. By signing this contract. please email to shailendra@questonthefrontier. publication or distribution is prohibited. Quest ontheFRONTIER decides to cancel or postpone this conference. The conference fee will not be refunded. substitutions at no extra charge are allowed. Signature To view the full training programme and register: www. Event programme content is subject to change without notice. or other travel costs incurred by clients. but can be credited to a future conference. / Local Taxes @ 6% For Group Discount for more than 5 delegates. Quest ontheFRONTIER Singapore will be marketing the event although the event will take place in Hong Kong.22nd Nov 2013 Conference Fee Delegate Name: Designation: Email: Mobile:    Delegate USD 2950 Per Delegate Delegate USD 2750 Per Delegate Delegate USD 2450 Per Delegate Delegate Name: Designation: Email: Mobile: All delegate fee is exclusive of Govt. Cancellations must be received in writing by mail or fax six (6) weeks before the conference is to be held in order to obtain a full credit for any future Quest ontheFRONTIER conference. Center Square S. Payment Options: Payment is required within 5 working days on date of invoice. for any reason. 3. the client agrees that in case of dispute or cancellation of this contract that Quest ontheFRONTIER will not be able to mitigate its losses for any less than 50% of the total contract value. Telephone No: *This booking is invalid without signature.