BSNL - Gramseva

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BSNL - Gramseva IL&FS Education (IETS) offers unique ideas and advanced technologies to deliver a wide range of scalable, reliable, robust and state-of-the-art solutions and applications. Leveraging upon this expertise IETS has partnered with Bharat Sanchar Nigam Limited (BSNL), for setting up "BSNL Broadband Gram-Seva Kendras" in across rural areas of West Bengal, Andhra Pradesh, Haryana and Tamil Nadu. Through this initiative, IL&FS Education has brought the internet knowledge and e-services at the doorstep of rural India. Through this partnering initiative, IETS has been proactively working for the benefit of the villagers by providing broadband kiosks to rural and remote areas of the country through existing rural wire line exchanges of BSNL. These rural broadband kiosks allow full triple play (voice, video and data) services to the rural customers. Apart from internet surfing, the kiosks also offer various value added services to the rural populace in form of, utility bill payments, railway ticketing and useful mobile downloads. In addition, these kiosks also offer vital information on areas of local interest such as agricultural trading, education on crops and micro finance. The IETS Group as a kiosk partner with BSNL has been working proactively in: Establishing Broadband Kiosks Identifying, short listing locations and make provision for the required infrastructure to establish and operationalise the broadband kiosks Selection of Kiosk Franchisee Identifying and short listing of entrepreneurs to act as Kiosk Franchisee to run the broadband kiosk business Training of Kiosk Franchisee Providing training to the identified Kiosk Franchisees to enable them to effectively run the kiosk business Establishment of Backend Infrastructure Establishing the required backend infrastructure to manage and monitor the broadband kiosk centrally Content & Service Provider Activation Identifying relevant content and services that can be offered through the broadband kiosks to enable kiosk sustainability Establishment of Call Center Establishing a centralised call center to address the grievances and extend support for the kiosk franchisees Operationalizing and Maintenance of Kiosk Franchisee Operating and maintaining the kiosk for the entire project duration as specified by BSNL and ensure sustainability over a period of time Monitoring Monitoring the Kiosks to ensure smooth operations and develop a suitable escalation mechanism to address any query/complaints

ICT for the Government BSNL - Gramseva


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