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DEBIT/ Credit card vs.

Internet banking
Most people are very familiar with how a bank operates. The concept is very simple; you take your money to the bank and they will keep it safe for you and you can collect it later. When you need to withdraw funds from your account, you can use a debit card or a standard ATM card. You can use the debit card for any online or retail shopping and the ATM cards work in any ATM machine. You can also use credit card to purchase but you are liable to pay the dues by the end of the month. With transactions becoming more and more online nowadays internet banking has come into picture. Internet banking allows customers to perform a wide range of banking transactions electronically via the bank's Web site. This includes paying bills, electronic funds transfer, printing statements, inquiring about transactions, issuing demand draft etc. However online transactions are more risky as perceived by customers and acceptance of Internet banking is a major concern.

Problems identified: 1. Reasons for non-acceptance of net banking facility. 2. Security measures and threats associated with use of debit cards and or internet banking facility.

This survey is designed to understand Internet users perspectives on Internet banking, their experience with Internet banking, and their expectations of Internet banking services. 1. How long have you been using the WWW?

Less than 1 month 1 to 6 months 7 to 12 months More than 1 year


2. How frequently do you use telephone banking services per month (for example, balance inquiry, fund transfer between accounts)?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times


3. How frequently do you visit your bank branch per month?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times


4. How frequently do you use an Automated Teller Machine (ATM) per month?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times

5. What is the main reason that you typically visit your bank branch (please rate by preference1-5)?

Make a deposit Investment advice Balance inquiry Cash withdrawal Other


6. Have you purchased any product through WWW?

Yes No
7. Approximately how many times have you purchased any product through the Internet in the last 12 months?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times


8. Your preferred payment method?

Debit Card Credit Card Net banking


9. Rate this (1-3) on the basis of security as you think it would provide.

Debit Card Credit Card Net banking


10. Select the facilities provided by bank in which you hold the account

Debit Card

Credit Card Net banking


11. What facilities you have availed?

Debit Card Credit Card Net banking


12. Average expenses you do in a month through Debit Card/Credit Card.

Less than 10000 10000 to 20000 Above 20000


13. Average expenses you do in a month through Net Banking.

Less than 10000 10000 to 20000 Above 20000


Gender: Male Female High School Yes No Bachelor Masters PhD Level of education attained: Are you currently employed ?

If Yes, how many years of experience do you have ? 1or less 1 to 2 3 to 9 10 to 19 20 or more

I consider myself to be a risk taker. Strongly Agree Agree Neutral Disagree Strongly Disagree