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Certified IT Support Professional

VS-1026
Certified IT Support Professional
www.vskills.in


Certified Certified Certified Certified IT Support Professional IT Support Professional IT Support Professional IT Support Professional
Certification Code Certification Code Certification Code Certification Code VS-1026
IT Support Professional IT Support Professional IT Support Professional IT Support Professional Certification Certification Certification Certification allows organizations to strategize their IT policy and
support for uninterrupted uptie of IT resources! "or growth and de#elopent$ all
organizations need well-tied and efficient IT support to function effecti#ely! %early e#ery
sector re&uires IT support professionals' to perfor IT support tas(s such as (eeping
systes in running condition and trou)leshooting if any IT related pro)le arises to (eep
an office running soothly and efficiently! Vs(ills pro#ide certification course for those
see(ing career in IT support that help people with IT support *o)s to perfor their tas(s
)etter!
+hy should one ta(e this certification, +hy should one ta(e this certification, +hy should one ta(e this certification, +hy should one ta(e this certification,
This Course is intended for professionals and technical graduates see(ing career in
Software industry and wanting to e-cel in chosen areas! It is also well suited for those who
are already wor(ing and would li(e to ta(e certification for further career progression!
Indian IT industry is o#ing up the #alue cur#e$ and today.s scenario deands ore
specialization and that is where a certification of this type will add #alue! The course is
de#eloped with a oti#e to enhance your s(ills and helps in )uilding confidence$ thus
a(ing your *o) ore challenging and rewarding! The certification helps e-tend IT
support s(ills and ultiately achie#e proficiency at wor(!
+ho will )enefit fro ta(ing this certification, +ho will )enefit fro ta(ing this certification, +ho will )enefit fro ta(ing this certification, +ho will )enefit fro ta(ing this certification,
This course )enefits students who wish to a(e a career in IT support industry! This
course is also )eneficial for professionals already wor(ing and wants to ac&uire (nowledge
in this segent of industry! Students will )e ready for *o)s fro day 1 since this is a high
deand s(ill in software copanies! Professionals already in the IT support sector loo(ing
for *o) switch will also )enefit fro this certification! The certification is designed to focus
on de#elopent of eploya)ility s(ills essential for today/s IT support professional that
inculcate organization and tie anageent$ stress anageent$ self-analysis$ self-
prootion and professional de#elopent s(ills! It pro#ides an opportunity for those who
wish to wor( in an organization as an IT support professional!
Test 0etails1 Test 0etails1 Test 0etails1 Test 0etails1
• 0uration1 0uration1 0uration1 0uration1 60 inutes
• %o! of &u %o! of &u %o! of &u %o! of &uestions1 estions1 estions1 estions1 20
• 3a-iu ar(s1 3a-iu ar(s1 3a-iu ar(s1 3a-iu ar(s1 20$ Passing ar(s1 22 42056' There is no negati#e ar(ing in
this odule!
Certified IT Support Professional
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"ee Structure1 "ee Structure1 "ee Structure1 "ee Structure1
7s! 2$0008- 4Includes all ta-es6
Copanies that hire Copanies that hire Copanies that hire Copanies that hire Vs(ills Vs(ills Vs(ills Vs(ills Certified IT Support Professional Certified IT Support Professional Certified IT Support Professional Certified IT Support Professional

Vs(ills Certified IT Support professional will find eployent in )an(s$ Schools$
corporate$ tra#el and touris$ hotel Industry etc as IT support staff! Practically e#ery
)usiness needs an IT support professional and this course can really help get a *o) that you
deser#e!

IT support professionals are in great deand and a*or IT copanies in India hire the!
There are a lot of )outi&ue niche copanies$ specializing in Integration Ser#ices$ who are
constantly hiring (nowledgea)le professionals! International *o) consultants also are
constantly loo(ing for IT support specialists for o#erseas *o)s! The s(ill is also greatly in
deand in go#ernent pro*ects!
Certified IT Support Professional
www.vskills.in


Table of Content
1! 9lectronics )asics 1! 9lectronics )asics 1! 9lectronics )asics 1! 9lectronics )asics
1!1 9lectricity #ersus 9lectronics
1!2 9lectricity :asics
1!; <nalog electronics
1!= 0igital electronics
2! 2! 2! 2! Coputer :asics Coputer :asics Coputer :asics Coputer :asics
2!1 Introduction - +hat is Coputer,
2!2 Characteristics of coputer
2!; >eneration of coputers
2!= Classification of Coputers
2!2 <pplications of Coputer
2!6 7epresentation of inforation
2!? Coonly @sed Coputer Ters
2!A :asic Bperations of a Coputer
;! ;! ;! ;! Introducing Cardware Introducing Cardware Introducing Cardware Introducing Cardware
;!1 Input 0e#ice
;!2 Butput 0e#ices
;!; Ca)inet or chassis
;!= Storage 0e#ices
;!2 9ssential Technician Tools
;!6 Trou)leshooting principle
=! =! =! =! Chassis Br Ca)inet Chassis Br Ca)inet Chassis Br Ca)inet Chassis Br Ca)inet
=!1 Chassis types
=!2 "or "actor
=!; Chassis Coponents
=!= Bpening 0ifferent Chassis
=!2 <ccessing Coponents
=!6 Switched 3ode Power Supply 4S3PS6
=!? Install and 7eplace S3PS
=!A Trou)leshoot S3PS
=!D 9lectrostatic discharge 49S06
2! 3other)oard 2! 3other)oard 2! 3other)oard 2! 3other)oard
2!1 :asic Coponents Identification
2!2 "or "actor
2!; I8B Ports and Peripheral Interfaces
2!= 3eory Slots
2!2 9-pansion Slots
2!6 9-pansion cards
2!? 0is( 0ri#es Connectors
2!A Chipset
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2!D PBST 4Power Bn Self Test6
2!10 :IBS$ C3BS and C3BS :attery
2!11 Eupers and 0IP Switches
2!12 CP@ Soc(et
2!1; Cooling
2!1= Configuring the 3other)oard
2!12 Install$ 7eplace and 3aintain a 3other)oard
2!16 TC9 :BBTI%> P7BC9SS
6! Processor 6! Processor 6! Processor 6! Processor
6!1 CP@ :asics
6!2 CP@ "eatures
6!; CP@ Internals
6!= Cistory
6!2 CP@ technologies
6!6 Identify the CP@
6!? Install or 7eo#e CP@
6!A Trou)leshoot CP@ and 3other)oard
?! 3eory ?! 3eory ?! 3eory ?! 3eory
?!1 3eory :asics
?!2 07<3
?!; S7<3
?!= 7B3
?!2 C3BS
?!6 "lash 3eory
?!? 3eory Pac(aging
?!A Identify your 7<3
?!D Install 7<3
?!10 7eo#e 7<3
?!11 Trou)leshooting 3eory
A! A! A! A! S SS Storage torage torage torage 0 00 0e#ice e#ice e#ice e#ices ss s
A!1 Bptical 0ri#es F C0 and 0V0-7B38787+ and :lue ray
A!2 7eo#a)le Storage F Tape$ "lash$ S0 and @S:
A!; Cy)rid 0ri#e
A!= "loppy 0ri#es
A!2 Card 0is( 0ri#e Systes
A!6 "oratting Card 0is(
A!? 0ri#e Connector and Ca)les
A!A Install Card 0is(
A!D Trou)leshoot Card 0is(
D! D! D! D! 0 00 0ispla ispla ispla isplay y y y 0 00 0e#ices e#ices e#ices e#ices
D!1 0isplay :asics
D!2 "orats and Interfaces
D!; <nalog Video
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D!= 0igital Video
D!2 Video Signals
D!6 3onitors
D!? Cathode 7ay Tu)e 4C7T6
D!A Gi&uid Crystal 0isplays 4GC0s6
D!D Install 3onitor
D!10 Trou)leshoot 3onitor
10! Hey)oard I 3ouse 10! Hey)oard I 3ouse 10! Hey)oard I 3ouse 10! Hey)oard I 3ouse
10!1 Hey)oard :asics
10!2 Hey)oard Hey Gayouts
10!; Hey)oard Technologies
10!= Hey)oard Interfaces
10!2 Hey)oard 3aintenance!
10!6 Hey)oard Trou)leshooting
10!? 3ouse :asics
10!A 3ouse Technologies
10!D 3ouse Interfaces
10!10 3ouse Trou)leshooting
10!11 3ouse 3aintenance
11! Printers 11! Printers 11! Printers 11! Printers
11!1 Printer :asics
11!2 The Printing Process
11!; Printer Types
11!= 0ot-3atri- Printer
11!2 In(*et Printer
11!6 Theral Printers
11!? Gaser Printers
11!A Printer Interfaces
11!D Page 0escription Ganguages
11!10 Install Printer
11!11 3aintaining Printer
11!12 Trou)leshooting Printer
12! Peripherals 12! Peripherals 12! Peripherals 12! Peripherals 0 00 0e#ices e#ices e#ices e#ices
12!1 Scanners
12!2 TV Tuner Cards
12!; 3"0
12!= +e)ca
12!2 0igital Caera
12!6 Coputer spea(ers
12!? 3icrophone
12!A @PS
12!D HV3
Certified IT Support Professional
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1;! Gaptop 1;! Gaptop 1;! Gaptop 1;! Gaptop
1;!1 Gaptop :asics
1;!2 +hy a Gaptop,
1;!; Classification
1;!= Coponents
1;!2 %ote)oo( 3aintenance
1;!6 Trou)leshooting %ote)oo(
1;!? Gaptop @pgrading
1;!A Install$ @pgrade or 7eo#e 3eory
1;!D Install$ @pgrade or 7eo#e Bptical 0ri#e
1;!10 Install$ @pgrade or 7eo#e :attery
1=! 1=! 1=! 1=! Bperating Bperating Bperating Bperating Syste Syste Syste Syste
1=!1 Introduction
1=!2 "ile and 0irectory
1=!; @sing Coands
1=!= Introduction to siple )atch files
1=!2 +indows JP Setup
1=!6 +indows @ser interface
1=!? "ile and "older 3anageent
1=!A +indows configuration
1=!D +indows <ccessories
1=!10 +indows 3anageent
1=!11 Bptiizing +indows
1=!12 +indows Trou)leshooting
1=!1; 7estore +indows
12! %etwor(ing : 12! %etwor(ing : 12! %etwor(ing : 12! %etwor(ing :asics asics asics asics
12!1 +hat is a networ(,
12!2 Types of %etwor(s
12!; %etwor( 0e#ices
12!= Internet Connecti#ity Bptions
12!2 %etwor( Ca)ling and Connectors
12!6 IP#=
12!? TCP8IP Protocols and Ports
12!A Configuring IP#= Steps
12!D IP#6
12!10 %etwor( Trou)leshooting
12!11 Coand-Gine Tools
Certified IT Support Professional
www.vskills.in


Course Butline Course Butline Course Butline Course Butline

1! 9lectronics )asics 1! 9lectronics )asics 1! 9lectronics )asics 1! 9lectronics )asics
Clarifies dou)ts )etween electricity and electronics
9-planation of )asic electricity ters
0etails on analog electronics
0etails on digital electronics
2! Coputer :asics 2! Coputer :asics 2! Coputer :asics 2! Coputer :asics
+hat is Coputer,
"eatures of a coputer
+hat is eant )y generation of coputers
0ifferent types of Coputers
@ses of Coputer
Cow is inforation represented in coputer
Coonly @sed Coputer Ters
The )asic operations in a coputer
;! Introducing Cardware ;! Introducing Cardware ;! Introducing Cardware ;! Introducing Cardware
9-plaining different input de#ice
Illustrating different output de#ices
9-plaining ca)inet of a coputer
Storage 0e#ices in a coputer
Technician tools which are needed
Trou)leshooting principle to )e followed
=! Chassis Br Ca)inet =! Chassis Br Ca)inet =! Chassis Br Ca)inet =! Chassis Br Ca)inet
9-plaining different types of chassis
"or "actor of ca)inets
Parts of a chassis
Cow to open different chassis
Cow to access coponents in a chassis
:asics of Switched 3ode Power Supply 4S3PS6
Steps to install and replace S3PS
Cow to trou)leshoot S3PS
+hat is electrostatic discharge 49S06
2! 3other)oard 2! 3other)oard 2! 3other)oard 2! 3other)oard
:asic Coponents of other)oard
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"or factors of other)oard
I8B Ports and Peripheral Interfaces
0ifferent eory slots on other)oard
9-pansion slots of other)oard
9-pansion cards used on other)oards
Various dis( dri#es connectors
+hat is Chipset
Steps in PBST 4Power Bn Self Test6
9-planation of :IBS$ C3BS and C3BS :attery
Eupers and 0IP Switches on other)oard
CP@ Soc(et of other)oard
0etailing Cooling
Configuring the 3other)oard
Install$ 7eplace and 3aintain a 3other)oard
9-plaining the )ooting process
6! Processor 6! Processor 6! Processor 6! Processor
CP@ :asics
CP@ "eatures
CP@ Internals
Cistory of CP@
CP@ technologies
Identify the CP@
Install or 7eo#e CP@
Trou)leshoot CP@ and 3other)oard
?! 3eory ?! 3eory ?! 3eory ?! 3eory
3eory :asics
+hat is 07<3
9-plaining S7<3
0etailing 7B3
0etails on C3BS
Illustrating flash eory
0ifferent eory pac(aging
Cow to identify 7<3
Steps to install 7<3
Steps for reo#ing 7<3
Trou)leshooting eory
A! Storage 0 A! Storage 0 A! Storage 0 A! Storage 0e#ices e#ices e#ices e#ices
Illustrating different optical dri#es
0ifferent reo#a)le storage
+hat is Cy)rid 0ri#e
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9-plaining floppy dri#es
0etails on hard dis( dri#e
Steps for foratting hard dis(
0ifferent dri#e connector and ca)les
Steps to install hard dis(
Cow to trou)leshoot a hard dis(
D! 0isplay 0e#ices D! 0isplay 0e#ices D! 0isplay 0e#ices D! 0isplay 0e#ices
:asics of coputer display
Various display forats and interfaces
0etails of analog #ideo
9-planation of digital #ideo
+hat is Video Signals
0ifferent type of 3onitors
9-planation of Cathode 7ay Tu)e 4C7T6
0etails on Gi&uid Crystal 0isplays 4GC0s6
Steps to install onitor
Cow to trou)leshoot onitor
10! Hey)oard I 3ouse 10! Hey)oard I 3ouse 10! Hey)oard I 3ouse 10! Hey)oard I 3ouse
:asics of (ey)oard
Various (ey layouts of a (ey)oard
0ifferent (ey)oard technologies
Interfaces used )y a (ey)oard
Cow to aintain a Hey)oard
Trou)leshooting of Hey)oard
3ouse :asics
Various technologies of a ouse
3ouse Interfaces
Steps for ouse trou)leshooting
3ouse aintenance tips
11! Printers 11! Printers 11! Printers 11! Printers
:asics of a printer
Process of printing
Various types of printer
0ot-3atri- Printer
In(*et Printer
Theral Printers
Gaser Printers
Various interfaces of printer
Page 0escription Ganguages
Steps to install a printer
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Cow to aintain a printer
Trou)leshooting printer
12! Peripherals 0e#ices 12! Peripherals 0e#ices 12! Peripherals 0e#ices 12! Peripherals 0e#ices
Scanners
TV Tuner Cards
3"0
+e)ca
0igital Caera
Coputer spea(ers
3icrophone
@PS
HV3
1;! Gaptop 1;! Gaptop 1;! Gaptop 1;! Gaptop
:asics of a laptop
+hy to use a Gaptop,
Classification of laptops
Coponents in a laptop
Cow to aintain a note)oo(
Trou)leshooting note)oo(
Steps for upgrading a laptop
Install$ @pgrade or 7eo#e 3eory
Install$ @pgrade or 7eo#e Bptical 0ri#e
Install$ @pgrade or 7eo#e :attery
1=! Bperating Syste 1=! Bperating Syste 1=! Bperating Syste 1=! Bperating Syste
Introduction to operating syste
+hat is file or directory
@sing Coands
Siple )atch files introduction
Steps to install +indows JP
+indows @ser interface
"ile and folder anageent in windows
Configuring the +indows BS
+indows <ccessories
+indows 3anageent
Bptiizing +indows BS
Steps in trou)leshooting +indows
3ethod to restore +indows
Certified IT Support Professional
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12! %etwor(ing :asics 12! %etwor(ing :asics 12! %etwor(ing :asics 12! %etwor(ing :asics
+hat is a networ(,
0ifferent types of networ(s
0e#ices used in a networ(
9-plaining #arious internet connecti#ity options
%etwor( Ca)ling and Connectors
IP#=
TCP8IP Protocols and Ports
Steps to configure IP#=
IP#6
Trou)leshooting networ( pro)les
Coand-Gine Tools




Certified IT Support Professional
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Saple Kuestions Saple Kuestions Saple Kuestions Saple Kuestions

1! +hat is :IT, 1! +hat is :IT, 1! +hat is :IT, 1! +hat is :IT,
<! :achelor in IT
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C! :angalore IT par(
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0! Paste
Answers: 1 (B), 2 (B), 3 (D), 4 (D), 5 (C)