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21 Amberley Road, Solihull, West Midlands. B92 7NP

Landline: 0121 242 2697 Email:

Mobile: 07912 795 976 Nationality: British

Personal Profile

I am an internal communications professional, having worked in this field for fifteen years. I have worked
successfully for both profit and non-profit organisations. During this time I have acquired extensive
experience in a wide range of communications methodologies and tools which allow me to adapt to fully
meet customers’ business requirements. I take pride in delivering a focussed, high standard of work and
deliver my communications clearly and concisely.

Main Achievements

• Over the past ten months I have had sole responsibility for communications within National Grid
Metering. I was employed on an interim basis to produce an employee magazine aligned to a range of
topical employee presentations. I also developed and introduced a new process which enabled the
Directors to distribute their key messages swiftly throughout the business.

• In 2003 I was part of a Communicatons team of five that was runner up in the national Utility Week
awards category for best internal communications products. These products included best company
intranet, employee newsletters, business and employee celebratory events, planning tools, etc.

• I have designed, produced and implemented a number of employee surveys which I have used to form
the basis of internal communications strategies. This included creating a better 2-way communication
process between managers and staff by setting up informal sessions so staff can discuss topics with
managers in an informal setting . I also introduced an employee incentive scheme to recognise
nominated staff for ‘doing a good job’.

• I have successfully managed a Communications team of four which was held with high regard within
the business. I introduced a range of new products such as an intranet and monthly Homepage for the
Managing Director to communicate to his staff.

• During my career I have always had a drive to learn new things and develop my skills. This included the
transition I made from from PA to a Head of Communications, to the role of Internal Communications
Manager for National Grid Metering which employs over 600 office and field based staff.

Skills Summary

• Team management;
• Excellent writing skills. I can adapt my style to suit the medium, including writing for magazines,
developing presentations, the intranet and internet;
• Excellent organisational skills. I am trusted to deliver products within tight timescales and budget;
• Excellent verbal communication skills that give me the ability to converse at all levels and functions of
an organisation;
• Strong relationship management skills allowing me to quickly establish customer requirements and the
successful implementation of organisational communication goals;
• I have produced and implemented a range of processes to ensure the smooth delivery of regular
publications such as magazines and monthly employee presentations;
• Excellent event management skills;
• Ability to plan ahead and find solutions to problems;
• I have an innovative mind enabling me to implement new, more efficient ways of achieving company

Work history since 2001

January 2008 – June 2009: Communications Adviser, National Grid Metering (Freelance)
Main Responsibilities:
• Management and production of a regular 8 page employee magazine, including decisions about
content, producing articles, proof reading, co-ordinating, sign off and distribution;
• Co-ordination and production of a monthly Power Point briefing, its cascade throughout the business
and management of a feedback and Q&A process;
• Participating member of the Business Continuity Management team;
• Management of external enquiries and customer complaints.

May 2007 - January 2008: Office Manager for the Laurie Pike Health Centre (Freelance)
Main responsibilities:
• Implementation of a patient awareness campaign for flu vaccinations;
• Design, implementation and analysis of an employee survey;
• Production of a regular employee newsletter.

April 2006 – May 2007: Communications freelancer

I assisted small businesses with various communications initiatives including design specifications and
content for a customer’s website and various other projects including the production of presentation
material for customer workshops.

I also set up my own business which included designing my own website and the production of promotional
material such as marketing leaflets, ads, etc.

May 2001 – April 2006: Communications Manager, National Grid Metering and OnStream
Main responsibilities:
• Managing a team of four;
• Developing and implementing an internal communications strategy in line with business goals and
• Producing regular communications material for two businesses within National Grid;
• Implementing new communications initiatives such as an employee incentive scheme and ‘Breakfast
with the MD’;
• Conference management and production of material for management conferences.

1994 – 2001: Communications Assistant, Transco

Main responsibilities:
• Ensuring communications processes were in place between the satellite and central communincations
• PA to the Head of Communications;
• A member of the Crisis Communications Team.


2004 - Life Coaching Certificate

1999 - Crisis Communication training
1992 - Success through Communications Course
1984 - Business Diploma including economics, organisational skills, etc
1983 - ‘A’ Levels – English and History
1981 - ‘O’ Levels – English literature, English Language, French, Geography, History

Interests: Reading, writing, walking, film, art, networking.

Referees: On application.