This action might not be possible to undo. Are you sure you want to continue?
Helping you achieve excellence in end-to-end-service management
Is your customer’s IT environment running efficiently? Are you getting the picture of the service availability and performance you need? Are the business owners complaining about poor staff productivity or slow response times? Can you see where outages or bottlenecks are occurring in your infrastructure? Can you monitor your Service Objectives? Fujitsu’s Availability and Capacity Management (ACM) - using Fujitsu’s Service Reporting (TfSR) and Quality of Service (QoS) software – is the solution to meet these challenges. ACM provides the ability to upload data from your enterprise and application management products, store these in TfSR data warehouse and generate periodic reports. No matter which monitoring product you use or how many — ACM will provide the uniform user interface and integration with TfSR. You can even combine data from multiple monitors in one report! ACM also includes comprehensive data capture facilities. You may choose to use these instead of or in addition to your current monitors. These will provide detailed real-time and historical information on the performance,
100 50 0 Jan Mar May
CPU Transaction/ sec
Key differentiators of ACM
Only use what you need. ACM is an integrated part of TfSR Service Reporting. It is highly scalable, allowing you to start small and grow as large as required to meet your customers needs. A Lego™ like approach means only the required components need be used. Measure what you need. Applications, infrastructure, network, response times, user experience, incidents, Service Objectives -ACM will measure it all in any combination, in real-time. Indeed, you can even use your existing monitors in place of the ‘native’ ones! Monitor and report as you wish. ACM is an integral part of TfSR — Fujitsu’s Service Reporting solution. You can use the full range of TfSR facilities—from SLA Management to Custom Reporting—to meet your requirements. Pay and grow as you use. With no large upfront costs, annual rental and high scalability, ACM allows you the flexibility to meet your specific situation. Predict and prevent. ACM allows you to foresee—and prevent—problems instead of waiting and reacting to them. Maintain your existing investment. ACM works as an integral part of your existing system management
Version 2.07 October 2013 Copyright© Fujitsu Australia, 2013 .All Trademarks are Property of their Respective Owners
07 October 2013 Copyright© Fujitsu Australia. More reliable bench testing That assures the performance of your current applications under various conditions before they go live. • Web-based. • Complete application transaction monitoring. capacity & performance. bespoke ‘custom reporting’ • Ability to analyse and report on ALL data • Prediction statistics and trend charts are based on algorithms developed.All Trademarks are Property of their Respective Owners . • Automated operation minimises cost and Version 2. ACM features • Uniform user interface • Support for data from Third-Party system monitors • Optional comprehensive data collection— availability. • Support for the “Cloud” • Event notification to Service Desks or frameworks • Ability to model future requirements • Reports and drilldown tables that break down resources to identify performance irregularities. tested and refined over 15 years research into IT systems performance.Benefits of using ACM Better service By more consistent and reliable levels of service to end-users Higher availability Of existing systems. 2013 . through better configuration of existing applications Improved predictability Of future service levels for proactive systems management. bottlenecks and threshold breaches. outage reduction and service level compliance More precise and effective control Of actual performance of your IT infrastructure and service level costs More accurate predictions Of future requirements and timing Better alignment of service levels With business requirements resulting in easier measurement and management More effective manpower utilisation Through activity automation More exact management Of service level costs and return on investment Better targeting and justification Of IT infrastructure acquisitions to requirements.
2013 .07 October 2013 Copyright© Fujitsu Australia.All Trademarks are Property of their Respective Owners .Capacity Management Dashboard example Version 2.
07 October 2013 Copyright© Fujitsu Australia.All Trademarks are Property of their Respective Owners .Performance management examples Version 2. 2013 .