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PES Institute of Technology and Management

N H 206, Sagar Road, Shi amogga ! "##20$

P % &e't( of Management Studies
)ESS*N P)+N
Name! ,hange - .no/ledge Management I 5 + Mar6s 2"0 E8am Hours 2 09 E8am Mar6s 2 300 Name of :aculty2 Mr( &(M(+r ind Malli6 )ecturer ,lass No To'ics to 0e co ered Su01ect code2 30M4+$3 Hours5 7ee6 20$ Total Hours2"6 Pre'ared on 20"50252039

Planned &ate

,onducted &ate

Remar6s

M*&;)E !3

Introduction to T<M

06 Hours

3 2 9 $ " 6

Meaning of the terms quality, quality control and quality assurance importance of quality, quality dimensions of products and services Qquality and competitive advantage, cost of quality, TQM, Evolution of TQM Basic principles of TQM TQM VS Traditional management, advantages of TQM

M*&;)E = 2 Philoso'hical :rame/or6s to T<M # > ? 30 33 32 39 3$ 3" 36
Contribution of various gurus of TQM eming! eming"s chain reaction eming"s principles, deadly sins # S$ cycle %uran! Quality trilogy %uran"s brea&through sequence %uran"s brea&through sequence #hilips Crosby! Quality is free Taguchi"s Quality loss function 'shi&a(a and Quality Circles)

European quality a(ard and its features.ME. 'ntegrating 'S1 2333 < :. eming #ri-e and its features.ai-en and 22 its applications M*&. planning 3? studying others. change management and B#/. B#/ and 'T /e!engineering the structure. 'S1 2333!4335 series.T$0 M$. *ero+ model of benchmar&ing 20 $dvantages and pitfalls of benchmar&ing Concept of .T S7STEM 8EMS9.333 90 93 92 99 9$ 9" 96 9# 9> M*&. .eed for B#/. B#/ and 'T $dvantages and 0imitations.ai-en and 23 its applications $dvantages and pitfalls of benchmar&ing Concept of . 'S1 :. /e!engineering Vs) TQM B#/ Vs) . .$6EME. 'ndian e+amples of B#/ M*&. using findings. Benefits of 'S1. 'S1 2333.eed for QS 2333.)E = 6 9" 96 9# 9> 9? $0 <uality +/ards > Hours 'ntroduction. change management and B#/. 'mplementing B#/ Steps in B#/. 6olden peacoc& a(ard .Q$ and its features. implementation of 'S1 2333.)E! $ 4usiness Process Re!engineering @4PRA 06 Hours 06 Hours 29 2$ 2" 26 2# 2> 'ntroduction. MB.M*&. #roblems related to 'S1 2333.V'/1.333. reasons for benchmar&ing.)E! 9 4enchmar6ing efinition.eed for Quality $(ards. QS 2333 series E.)E = " <uality Management Systems @<MSA 30 Hours 2? 'ntroduction. QS 2333. . types of benchmar&ing 3# process of benchmar&ing! (hat to benchmar& 3> understanding current performance.333 series. meaning of QMS. Benefits of 'S1 :.ai-en /e!engineering the structure.

?imalaya #ublication RE:EREN. fundamental $" statistical principles. %ames /) Evans..H*& &r( Suresh . #earson Education @) Total QualityManagement Te+t and Cases. Mc)6ra( ?ill #ublication Pre'ared 0y .*MMEN&E& 4**. statistical frame(or& for si+ sigma. 6) . Control charts for attributes! # chart. #> and #M1 concepts.handra Mohan Princi'al . @rd Edition. numericals on control charts) $6 $# $> $? "0 "3 "2 M*&. .agalingappa < ManAunath VS. np chart. Training for Si+ Sigma. S#C. Variable control charts! * bar and / charts.)E = # Statistical <uality . 1rgani-ation and Strategy. Shridhar Bhat.S :)Total Quality Management by #oornima M)Charantimath.hec6ed 0y +''ro ed 0y Signature Name Mr( &(M(+r ind Malli6 )ecturer &r( R( Nagara1a Prof(.S2 :) Total Quality Management.) Total Quality Management.lasses reBuired2 "6 RE.)E = > Introduction to Si8 Sigma 6 "9 ?istorical developments. E+cel boo&s) .$3 $2 $9 $$ M*&. #earson Education) 4) Quality Control ?andboo& by %>/$.A $ 'ntroduction. = tools of quality. Si+ sigma and TQM) "$ "" "6 Total No of .E 4**. M$'C methodology.ontrol @S<. th Edition Cengage 0earning 4) 4) Total Quality Management. Benefits of Si+ Sigma. ale)?) Besterfield. #rocess capability. c chart and > charts. 'ntroduction to control charts.