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INTRODUCTION TO MANAGEMENT

PROJECT REPORT ON

PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL)

SUBMITED TO:MISS. LALA RUKH

SUBMITED BY:MUHAMMAD NOMAAN (SP09-BEL-033) MUHAMMAD BILAL (SP09-BEL-061) UMAIR AHMED (SP09-BEL-067) BUSHRA IMTIAZ (SP09-BEL-014) ANUM AYYUM (SP09-BEL-006)

INTRODUCTION TO MANAGEMENT

TABLE OF CONTENTS

1 PTCL – PAKISTAN TELECOMMUNICATION LIMITED . . . . . . . . . . . . . . ..
1.1 Introduction of PTCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.4 Core Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.5 Organizational Structure .............................................. 2 STATEGIC MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Why It Is Important For An Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Process Of Strategic Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2.1 SWOT Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2.2 !ternal Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... Strength Wea"ness 2.2.3 Internal Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opportunities Threats 2.2.4 ST#AT $IC MA%A$ M %T C&C'

3 TYPES OF ORGANIZATION OF PTCL . . . . . . . . . . . . . . . . . . . . .

3.1 CORPORATE STATEGY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.1 $#OWT(

3.2 B SINESS STRATEGY
3.2.1 )IFF # %TIATIO% 3.2.2 COST ' A) #S(IP 3.2.3 FOC*S ST#AT $&

3.3 ! NCTIONAL STRATEGY
3.3.1 (*MA% # SO*#C 3.3.2 MA#+ TI%$ 3.3.3 FI%A%CIA' # SO*#C S

Profita,ility Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 'i-ui.ity Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 'e/erage Position . . . . .

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its su. .y. .1 TODAY’S WORLD IMPORTANCE 5 QUESTIONNAIRE’S 6 !""# $%&' ( )&')*! %&' + B%. upgra. . .C to >1C6 helping to sprea. PTC' also continues to . . With the promulgation of Telecommunication 7#e3Organization8 Act 9::.le is . . . customerDs perspecti/e6 a ma5or 3 . .>1 accor. . . . . ./01 . .e the largest C)MA operator in the country 0ith 1. .ing position in Pa"istan as an infrastructure pro/i. . #estructuring an. PTC'Ds mo. . . . Follo0ing the open licensing policy in <*& = P+# >?. . . .er to other telecom operators an. from A.eman.e. . . Singtel6 into the mar"et.ance 0ith the instructions of $o/ernment of Pa"istan an. . . . . . . ..er .ase to . .lishe. from copper to an optical net0or".er Access %et0or" in the ma5or metropolitan centers of Pa"istan an. . .ernize. . . PTC' 0as gi/en a se/en years monopoly o/er . .e6 the capacity of t0o S A3M 3 W su.1 Introduction of PTCL PTC' is the largest telecommunications pro/i.er . . . corporate customers of the country. . . . . .1 million. . . .e. .>: million to 9> million. . From the en. . . .. . . .y more than 2BC6 from B. .ly China Telecom an. an Optical Fi. . . . On the 'ong )istance an. . The Tele. . . . the entry of ma5or telecom companies6 most nota. the . . . .e an instrumental agent in Pa"istan4s economic gro0th. . . .o.6 the . of International traffic. in e!ercise of po0ers conferre.e mo. International infrastructure si. to meet the increasing .scri. . . .31B in the telecom sector 0itnesse.ile phone sector in Pa"istan6 0hich . The year A11. .er e!clusi/ity an. . 1 PTCL " PA#ISTAN TELECOMM NICATION LIMITE$ 1. as the Telecom #egulatory . an. . . . .si.eing e!pan. The year also 0itnesse. .ensity increase. local loop ser/ices ha/e starte. . . .2 million V3fone customers. 4.iary *foneDs su. . .er @96 A11A. .ou. . . . . . . .asic telephony 0as put un. . .e. . . It has the potential to .enefits of communication technology across the country. . . .6 the Pa"istan Telecommunication Authority 0as esta.asic telephony 0hich en. . . . . The company maintains a lea. . .ase gre0 . . .er in Pa"istan. .y )ecem.INTRODUCTION TO MANAGEMENT 4 FUTURE OF PTCL . . a phenomenal gro0th in the mo. . re3engineering are in their final stages along 0ith the implementation of #P system.scri. . . PTC' has lai. . . to .*%&"-.y Pa"istan Telecommunication 7#e3Organization8 Act 9::. . . . .le.ile phone su. .marine ca.

ing its customer 0ith more /alue a.2 %i&ion To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.scri.ilizing the 0orl.s mo. -uality • An en/ironment that is cost effecti/e an.e.ut 0ill also generate ne0 re/enue streams for future gro0thE 1. 1..3 Mi&&ion To achie/e our /ision . us.ers in ma5or cities .al communication..ing aroun.ringing the . ser/ice an.ase.y ha/ing • An organizational en/ironment that fosters professionalism6 moti/ation an. FTimeF conscious customer ser/ice 1.INTRODUCTION TO MANAGEMENT initiati/e 0as put in place in the shape of D<roa. -uality conscious • Ser/ices that are . for the future.s pro/i. With this offering6 the PTC' not only .enefit of high spee.an.4 Cor' %()u'& • Professional Integrity • Customer Satisfa tion OR!ANIZATIONAL "HART ! . on the most optimum technology • FGualityF an. Pa"istanD ser/ice launch as a first step to0ar. In times to come6 0e 0ill . The future is unfol. We are stri/ing to0ar. Internet access to su.e the lin" that allo0s glo. con/enience.

O) ".I.O !ENERAL MANA!ER !ENERAL MANA!ER SENIOR MANA!ER SENIOR MANA!ER SENIOR MANA!ER MANA!ER MANA!ER MANA!ER EN!ENEER SUPER%IOSER TE"HNI"IAN LINEMAN IN#ORMATION #LO$ "HART O# PT"L: " .#.O !ENERAL MANA!ER ".O ".INTRODUCTION TO MANAGEMENT PRESIDENT (".T.E.

1. .isor O#erator Staff Te $ni ian Su#er.1.2 Implementation of ERP system in T&D: The focus of the pro#ect is to set up and maintain the $ualifications catalogs% create and evaluate profiles for a range of ob#ects &for example% persons and positions'% evaluate career and succession planning scenarios% set up appraisal systems% as (ell as plan% hold% and evaluate appraisals% create development plans% and (or) through individual development planning scenarios by customi*ing the functions of personnel development to meet customer re$uirements" 2.5 Quality A areness Pro!ramme: .1Customer Care Initiative: To achieve the pinnacle of Excellence in Customer Service envisioned by the President/CEO the Training and Development department has assumed the responsibility for effectively imparting training under the Customer Care nitiative to all PTC! employees" 2.1 *o+ it +or.INTRODUCTION TO MANAGEMENT De#artmental C$art% &'( Islama)a* +ran $ General Manager Traffi De#artment A ount De#artment Cleri al De#artment Engineer Senior A ountant A*min Su#er.1.isor Cas$ier -ine Man 2 STATEGIC MANAGEMENT O! PTCL 2.& in -tc) 2.

Fi!e.marine ca. • Partnership 0ith ne0 entrants in a .irectly • !perience.A percent to #s :BB million in 9(EF&1B as compare.les. . Telenor are tough competitors.OT ANALYSIS 3...e.ing the long .year -.een impro/e.istance an.ing perio.(areness 6Train the Trainer Programme7 offered to the faculty of PTC! training centers 3 S. • PTC' 7*fone8 is mar"et challenger in $SM segment • *fone is performing 0ell though Wari. • $lo. en/ironment.y >:.een a. PTC'6 *fone4s profita.ensity of pa"istan.n'&& • %ot . real estate assets 0hich can . • Corporate culture a"in to go/ernment . lac" of net0or" optimization • Ptcl3/6 the fi!e.ership in 'ocal loop6 Wireless local loop 7W''8 an. Monopoly • Mar"et lea.ing out t0o sea3me30e su.ue to poor management an. infrastructure si. strategy • Internal organizational an. an.ucti/ity. • Competitors still . telephony.1 T0r'(t& / .2 E1TERNAL ANALYSIS 3.ing e!ternal interferences.er arm of ptcl continues to incur losses . to its comple!ities • Pa"net6 the internet ser/ice pro/i.. • Slo0 .2.2 .epartments.1. . to #s . infrastructure 0ithin ICT 7Information H Communication Technologies8 segment. on PTC' net0or" either . last.1 INTERNAL ANALYSIS 3.'(.epen.?? million in the correspon.e through sprea.le to nurture its gro0th aroun.e le/erage. customer ser/ices oriente.usiness processes issues • Monopolistic culture has further a. 3. Telecom #esources 3.. 3.1. • An integrate.INTRODUCTION TO MANAGEMENT n order to create $uality a(areness and s)ills improvement of PTC! staff% a +.1 O--ortuniti'& • 'o0 tele.ility increase.2.uditor Course Company(ide -uality .ecision ma"ing inclu. 0ireless phone ser/ice is poor • O/er employment H lo0 pro.irectly or in. PTC' is e!pan.al connecti/ity relia. • (a/e /ast infrastructure an.eregulate. further.1 Str'n/t0& • 'argest operational net0or" an.ility has . plan has been made" The pro#ect is scheduled from /arch 0112 to December 0113" 4ollo(ing four types of programmes are under the (or) plan: 5 5 5 5 nstallation -uality Standards -uality .

competition in long .uction in International Settlement #ate ta!a.2 ORGANI2ATIONAL L MANAGEMENT CYCLE 0 .0i.INTRODUCTION TO MANAGEMENT • Increase.iguous an. an.espite am.istance continues to e!ert pressure.ility to Attract H #etain Guality Professionals • #e.th an. 3.2.ase.iscriminatory policies • !posure to mar"et competition • Migration to Cellular %et0or"s • A.eser/e.ers6 0hile maintaining lea. un. .le re/enue . internet promotion policy of lo0 prices for <an. areas.ership in the telecom sector • Maintain consistency 0ith the Pa"istan IT an. • Accelerate e!pansion of telecom infrastructure to e!ten. telecom ser/ices to unser/e. • VOIP use is increasing . • ncourage fair competition among ser/ice pro/i. Internet access.

er 1on*ere* 1$at it 1oul* )e li2e to re ei.oi e integrate* a##li ations 3.i e9 B'.T* PTCL Upcoming IPT% S&'()*&+ E. <lue <loc"s are the Strategic functions 0hich are performe.i es : SMS=.-.2 B SSINESS STRATEGY As the ptcl gro0ing its position as the lea.e to su**enly lea. -.e to atten* to guests% you are still a)le to ome )a 2 an* see t$e a tion from e6a tly 1$ere you left4 5$at if you an see t$e *aily an* mont$ly #rogram list an* times for your fa.erts for #ro*u ts t$at you are intereste* in )uying A0.es the Organizational Management process at PTC'.7/4 8-/&')05 9&-/7'&+ : Gaming : Intera ti.1 CORPORATE STRATEGY 3.e a*.'& 6.INTRODUCTION TO MANAGEMENT The cycle a.1. 6-03 6. &ello0 .1 GRO.escri.(&'/)+)05 : T$e a)ility to re ei.orite T3 $annels 1it$ t$e #ress of a )utton4 5$at if you are offere* a multi $annel T3 ser.ing ICT ser/ice ( .e ser.ie $annel or a li.e s#e ifi a*.i e 1it$ state of t$e art *igital D3D #i ture 7uality4 5ell you 1on8t $a.o/e . at the Strategic le/el only.PP3< D)'&*/&. +1&*)-2/3 T% *4-00&2+ : Digital +roa* ast T3 : Pay'#er'.*-+/ -0.ie1 .e to 1on*er for too long as all of t$ese an* many more features 1ill soon )e oming your 1ay in s$a#e of PTC-8s multi $annel IPT3 ser. at all le/els in the Organization.e ri 2et mat $ an* you $a.e the core functions of the Company performe.loc"s . 3 TYPES O! ORGANI2ATION STRATEGY 3.erts on T3 only for t$e #ro*u ts t$at you are intereste* in )uying4 5$at if 1$en you are 1at $ing t$e latest t$riller on a mo.escri.

enien e to ustomers% all su)s ri)ers 1$o 1ere on Pa2istan Pa 2age as of 3@st Mar $ 2>>0 $a. impro/e. IP .e )een s$ifte* to Pa2istan Plus 1it$ effe t from @st A#ril 2>>0 @> .efine. 3.i/ersification an. .ase. PA#ISTAN PL S LEA$ERS*IP Pa2istan Plus offers 2%">> minutes of nation1i*e alls for a fi6e* #a 2age $arge of Rs? @((? T$e #a 2age also in lu*es free .INTRODUCTION TO MANAGEMENT pro/i.oi email an* all 1aiting? Moreo.er an. a profit lea. ser/ices6 migration to an en.dded services including Phone boo)% messaging% and call logs" PTC! (ireless service gives voice $uality of a landline (ith country.uction of a corporate +PI . )efining yearly targets on mar"et shares for /arious /oice an. net0or"6 In/estment strategies such as Assets Management for ris" . . o0nerships 0as . con/erge.2 COST LEA$ERS*IP. to en.er6 a fi/e year Strategic Master Plan for the Company6 0ith .2. performance measurement system6 #estructuring of the organization6 formulation of IPTV6 Triple Play an.2.er% for on.e/elope.1 $I!!ERENTIATION PTC! has by far the largest net(or) coverage% competitive price% and a range of 8alue . corporate +PI targets6 timelines an. 0119x technology and nation(ide availability" 3.y the PTC' management.ata ser/ices6 intro.ase.(ide coverage% employing the state of the art CD/. #eturn on In/estments6 0ere all part of the master plan.

y an* offers @%2>> internet minutes in a**ition to 2" nation1i*e alling minutes #er mont$ for a fi6e* #a 2age $arge of Rs? /"? T$e #a 2age also in lu*es free .0 am to ( #m< -o al : Off Pea2 .e6 l? ta6es< Pa 2age $arge -o al : Pea2 .oi email an* all 1aiting @@ .i es Rs? @/! NIRs? 2?>>=2 mins Rs? 2?>>=! mins Rs? 2?>>=min Rs? 2?">=min 3oi e mail% Call 1aiting %ALUE LEADERSHIP 3alue Plus is *esigne* for t$e internet sa.e6 l? ta6es< Pa 2age $arge -o al : Pea2 ..u# to 2">> minutes< a**itional minutes 1oul* )e $arge* at Rs? 2?>> = min Rs? 2?">=min 3oi e mail% Call 1aiting Mo)ile Aree Ser.INTRODUCTION TO MANAGEMENT -ine rent .i es BASIC LER$ERS*IP +asi Plus is *esigne* to meet t$e nee*s of t$e lo1 usage segment an* in lu*es )asi ser.i es along 1it$ .0 am to ( #m< -o al : Off Pea2 .e )een s$ifte* to +asi Plus 1it$ effe t from @st A#ril 2>>0? -ine rent .( #m to 0 am< N5D all Mo)ile Aree Ser.oi email an* all 1aiting? All ustomers 1$o 1ere not on Pa2istan Pa 2age as of 3@st Mar $ 2>>0 $a.( #m to 0 am< N5D all Rs? @/! Rs? @(( Rs? 2?>>=2 mins Rs? 2?>>=! mins Aree .

epicting PTC'4s .y offering the /oluntary option of separating From PTC' in e!change for financial compensation. assorte.3.ase.3 ! NCTIONAL STRATEGY 3.ase of PTC'. One of the most important o.ers 0ithin the first fe0 months of its operations . local ca.e/elopment an. Aroun.ecent start . . Intro.an.e more cities in times to come 0ill enhance the re/enue .( #m to 0 am< N5D all Mo)ile Aree Minutes = Ser.le operators still persists. 3. not ha/e .ran. Stiff competition from other ca.an. ser/ices across ma5or cities 0ith plans to inclu.INTRODUCTION TO MANAGEMENT -ine rent .i es Rs? @/! Rs? /" Rs? 2?>>=2 mins Rs? 2?>>=! mins Rs? 2?>>=min Rs? 2?">=min @2>> P$one n Net minutes% 2" nation1i*e minutes% 3oi e mail% Call 1aiting 3.0 am to ( #m< -o al : Off Pea2 .. competiti/e enterprise in the .2. A:6:A1 employees opte.een possi.le .scri.roa.y a. ser/ices9116111 su. loo"ing (uman Capital . pro..y pro/i.i/ersification an. .scri.2 MAR#ETING @2 . PTC'4s .3 !OC S STRATEGY Bro(d3(nd (nd %()u' Add'd S'r4ic'& PTC' through . a .an.e6 l? ta6es< Pa 2age $arge -o al : Pea2 . retain its fun. management strategy.ers .amental presence in the Telecom Sector. recognition.roa. ha.uction of )S' <roa.3.lic sector organization into a responsi/e an. era coul..1 * MAN RESO RCE $E%ELOPMENT *R ASPECTS The transformation from a legacy pu. to pursue other career opportunities after accepting terms of /oluntary separation from PTC'. ser/ices coul.. ser/ice pro/i.ers an. 3.eregulate.5ecti/es of this ne0 strategy 0as to optimize the 0or"force 0hich 0as implemente.ing ser/ices in the fi/e largest cities an.ing o/er 916111 su.le 0ithout implementing a for0ar.ucts an.

ut its share is increasing .o0n to ?> percent from ?B percent 0hile Telecar. 0ith the same -uarter of the last year.INTRODUCTION TO MANAGEMENT M(r.ue to its -uality of ser/ice as it reache.ile e!pansion has a. 911 percent an.ility of PTC' in the short run.y the company in response to the increase. percent an. share in total traffic has come .A percent mar"et share at the en.5ustments un./ersely hit the profita. an.out ?> percent mar"et share of total traffic of W'' segment. o/er 9 percent mar"etshare compare. of )ecem.. 3.stitution impact of mo.e. PTC'6 the incum.'t Structur' PTC' is lea.y the PTA.y Telecar. a.$reat <ear International share is reporte.er A11B 0hen compare. line in Pa"istan has also emerge.er A11. su.uring this perio. to the same -uarter of last year 0hile Telecar. to @ percent as compare. T0o ma5or players6 PTC' an.3 ! NCTIONAL STRATEGY !in(nci() A&-'ct& The structural a. of A11B compare.ent operator in fi!e.er in W'' mar"et .. $reat <ear International though a smaller sharehol.e @ percent6 0hile Wateen Telecom share is 1. Telecar.o0n to AA percent from @1 percent.. . to A percent in )ecem. o/er ? percent mar"et share .. Worl. @3 . policies . their ser/ices . A1. to . Worl. as mar"et lea.Call has gaine. PTC' has gaine. PTC' share came .er 0ith ?B percent mar"et share follo0e. ha/e lost mar"et share in W'' traffic in -uarter en.ing in terms of traffic on W'' in Pa"istan6 0hich has a.3.uring the -uarter.er A11B. its share reache. to AA percent at the en.erta"en . competition an.ing )ecem.call 0ith 9:.A percent60hich starte. to the same -uarter last year.

.*1 % &4 PTCL @! .')%.INTRODUCTION TO MANAGEMENT F%" B#*&23 5 1#.* A'.F%'.

INTRODUCTION TO MANAGEMENT Li5uidit6 Po&ition @" .

This may pro/i. The . It may .ly in F&1? . of the current ratio. in the F&1B.een mounting for the last fe0 years an.an" . L'4'r(/' Po&ition The . that the company hol.line at all? @. 0&8 1-*.INTRODUCTION TO MANAGEMENT The li-ui. Although the li-ui. consi.ery ot$er tele om in t$e ountry is slas$ing its all rates an* fin*ing ot$er 1ays to ma2e money% PTC.re ently 2-70*4&. .e.t to asset ratio of the company ha.. /4'&& :'-0.ac" in F&1.e an e.6 . may spell trou.e note. to the other companies in the .ecline.e.ute.e.ge to the company o/er its competitors. a .ut a continuation of the current negati/e tren.espite increasing current assets6 as current lia.een 0itnesse.ought a.ecreasing tren.orro0ings of the company ha/e .t ratios .usiness.$as a tually in rease* its rates9 5$ile almost )rilliant in t$eir *esign% t$e ne1 #a 2ages an an* 1ill inflate your tele#$one )ill 7uite a )it so )e #re#are* for a $efty set)a 2 at t$e en* of t$is mont$ if you use your PTC. .ut the tren.t ratios sho0e. this has contri.-5&+ for its onsumers? +ut 1$ere e. It IS important to note that the company maintains a largely unle/erage.ilities gre0 more sharply.ity stance of the company is fairly satisfactory at the moment6 .ilities of the company. capital structure6 0ith the current tren. The short term .s large amounts of cash an. 4 STRATEGIC MANAGEMENT IN TO$AY7S EN%IORMENT O! PTCL 4. to the current tren.era. This tren.eclining again in F&1B. in .out largely . in F&1.1 ! T RE O! PTCL PTCL Launche Ne! Pac"age PTC. re/erse.alances compare. a set.le for the company. .y changes in current lia. . has .ity position of the company suffere.

A'& 3. )/+ &612.0 . $4)*4 P'. A'& 3.INTRODUCTION TO MANAGEMENT # $UESTIONS TO NADEEM K%ATAK( Enginee&'S(M)) . ISLAMA-AD -&anch .3&&+< Ans? A or*ing to National Payment S $eme% a su#er.: &@1&')&0*&< Ans? 3> years Bo) e6#erien e in PTC- @/ .9 PT"L< Ans? No% )e ause em#loyees are not #ermanent t$ey8re on ontra t )asis )e ause of #oor #oli ies of Etisalat? INDI*IDUAL $UESTIONAIRE NADEEM K%ATAK (Enginee&'S(M) %+.isor ran2 offi er gets @">>> salary an* online salaries to ot$er em#loyees an* me*i al fa ilities as 1ell? .' 4)')05 &612.7'& )+ 9. $4-/ )+ 3.0< Ans? +S an* MS in Tele om Engineering . 9.7' *7+/.3&&+< Ans? Ol* met$o* of $iring )y TNT is not use* no1 a *ay? A or*ing to ne1 met$o* of Etisalat 3 year *i#loma in engineering is re7uire*? . 8)/4 /4& 1')(-/)=-/).7' ?. $4-/ )+ 3.22.& /.&*'&-+)05< Ans? Customers are *e reasing )e ause of Etisalat not goo* #oli ies to1ar*s t$eir ustomers su $ as Pa2istan Pa 2age? .().8&. $4-/ 9-*)2)/)&+ PT"L 1'.7' >7-2)9)*-/).*&.' .7 +-/)+9)&.6&'+ -'& )0*'&-+)05 .

e 0ACTORS O0 OR/ANI1ATION "7+/.' o 5ateen S7:+/)/7/& o Dong o Ufone o Mo)ilin2 • P'&++7'& !'.61&/)/.+ ?70).7' ?.7' -//)/7.71 o Ne1s me*ia o @0 . $4-/ )+ 3.6&' o OrganiCations o General #u)li o S7112)&' In#ut TIP from &ari#ur% internal in#uts also from Siemens% Erri son% an* &ua1ei out *oor o#ti al fi)er system from D'T $ina in lu*ing DS..INTRODUCTION TO MANAGEMENT INDI*IDUAL $UESTIONAIRE A. $4-/ )+ 3.0< Ans? Engineering .3&&+< Ans? Coo#erati.a u& Rehman (MANA/ER) %+.8-'.: &@1&')&0*&< Ans? 22 years Bo) e6#erien e .fa ility? ". $4-/ )+ 3.7' >7-2)9)*-/).& /. ISLAMA-AD -&anch .' &612.

e )een engage* in .ie1s an* ommentary a)out PTC-? A 7ui 2 loo2 s$o1s t$at t$e tele om onsumers of Pa2istan $a.e te $nology? Imme*iate Res#onse to t$e Customer In rease Net1or2 Ca#a ity Im#ro.e of its attitu*e to1ar*s onsumers? 3 SU//ESTION I 1ill gi.e Com#laint De#artment Pro#er +illing to t$e Customer @( DE!REE O# "OMPETITOR • • Supplier Pressure group S)612& ".e follo1ing suggestions to t$e organiCation )y 1$i $ t$ey an )e a)le to o.9 "4-05& S/-:2& D30-6)* • • Customer Competitor 6 CONCLUSION O.e to im#lement t$e user intensi.er ome t$ere *ra1)a 2sE • • • • • T$ey $a.er t$e #ast 2 years% Tele omP2?Net $as offere* many re.INTRODUCTION TO MANAGEMENT EN*IRONMENTAL UNCERTAINITY MATRI2 D&5'&& .$an*le* t$e most re ent rate in rease of lo al alls .arious forms of struggle 1it$ t$e #ri.from >?! Rs #er minute to @ Rs #er min< is in*i ati.atiCe* fa e of PTC-? T$e 1ay PTC.612&@ • Substitute .

com Security an.e to get further information. .ifferent a/aila. 0elcome an. !change Commission of Pa"istan &ahoofinance.site 3 000. We are than"ful to company management 0ho ha.iscusse.tain re-uire.elo0I R'&ourc'& o o o o o o o o o Company4s 0e.p" Company Annual #eports Magazine <usiness conomist $oogle.com conomic sur/ey of Pa"istan <usinessrecor.ata.le resources6 from 0hich 0e ha/e o. #esources 0hich are consulte.igital an. These resources lie in . analog form.oth .com.com PTA #eports 2> .INTRODUCTION TO MANAGEMENT 8 Bi3)io/r(-06 For successful completion of this pro5ect 0e ha/e utilize . .er. Most of the information is o. cooperate 0ith us. .tain from Internet6 0hile a /isit to company is also ma.ptcl.

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