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Amtek Railcar Industries Pvt. Ltd.

List of Processes S.No. 1 ARIPL IMS Process Description Business & Facility Planning Process Owner MD/VP Quantifier Business Objective Achievements Number of cases observed for availability of obsolete / non-approved documents Time taken to release the document / Format for Implementation from Submission Date. Record retention time Target > 90% Zero 3 Days As per record matrix Review Frequency Half Yearly Quarterly Quarterly Quarterly

2 3 4 5 6 7

Document Control Control of Records HR Process ( Training ) Management review Process Internal Auditing Control of Non Conforming Products Procedure for Accidents, Incidents, nonconformance and corrective & preventive actions.

MR MR HR Manager MD/VP

% Competency Level Employee wise Adherence to Quality Training schedule
% Decision Implemented in Time

>80% 100%
> 90%

Yearly Quarterly
Half Yearly

Repetitive nature of NCR MR Timely closer of NCR Number of times NCP shipped to Customer (Internal / External) QA/Manufacturing Manager Time taken to disposal NCP No. of Customer complaints Customer Disruption including field Returns in Nos. Nos of legal non compliances
All process owners

Zero 100% Zero 7 Days Zero Zero Zero Zero Zero Zero
> 70% As per Plan 100%

Quarterly Quarterly Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly
Quarterly Six Monthly Quarterly

Repetitive Nature of concern Warranty Claims (Customer returned)
8 9 10 11 12

Workers Compensation claims Open
Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA HR Manager HR Manager HR Manager All process owner % Total Employee Involvement On Time Execution of Mock drill / Evacuation etc. % Adherence to legal compliance in time

No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time Effectiveness in EMP implementation Nos. of Enquiry Converted in to Order On Time Development of new products % FTR – Sample Developed Engineering Change Review in Days

13 14 15 16

Environmental Managemental Program (EMP) Enquiry Handling & contract review New product development Engineering Change Control

All process owner Marketing Manager Engineering Engineering

Zero 100% As per EMP targets >90% 100% > 80% < 14 Days

Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly

Doc No IMS/ISM/01

Rev 00

Date of Rev: 1/8/11

& Predictive) Order Realisation Process ( Packaging & Dispatch) Maintenance Dispatch MTBF MTTR % On Time Delivery No. Handling. Final Inspection) DPU/DPMO Rework in PPM (DPMO) % Adherence to Preventive Maintenance schedule % Break Down Maintenance expenses As per Budget Monthly TBD TBD 100% Zero Monthly Monthly Monthly Six Monthly 22 23 Maintenance ( Break Down. Ltd. Productivity.e.Amtek Railcar Industries Pvt. P. Hourly Bonus Paid Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process. of incidents FIFO not maintained Zero Store Manager Inventory Turn Ratio TBD % Customer Satisfaction Index >90 Vendor Score Card (G/Y/R Status) Green Marketing Manager (From Customer) Rejection in PPM (In Process. 17 18 ARIPL IMS Process Description Pilot Lot production (PPAP) approval Supplier Selection Process Process Owner Engineering Purchase Quantifier Target Review Frequency % FTR – PPAP Approved Intial supplier rating > 90% As per Criteria Quarterly Half Yearly % Supplier Performance Rating (Supplier Issues) 19 Supplier Scheduling & control Process Purchase As per Criteria Monthly Zero Zero Zero 5000 PPM > 99% TBD TBD 2000 PPM TBD > 99% <2% Yearly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly 20 Receiving Inspection QA 21 PPC & Manufacturing Process Manufacturing Incidents of Premium Freight Paid Parts Rejected during Production in Nos. Final Inspection) DPU/DPMO 2000 QA/Manufacturing Manager % Achievement of Layout Inspection Plan 100% Adherence to compliance with legal requirements including filing of 100% HR Manager returns In time C.No. Projects Completed 100% MD/VP % Cost Reduction / Benefit TBD QA/Engineering Manager Adherence to customer specific requirement 100% Half yearly Quarterly Monthly Quarterly as per rules Quarterly Quarterly Quarterly Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 . List of Processes S. of times IMTE found out of calibration % R&R 24 Calibration of Measuring . Monitoring & test equipments QA As per Criteria Yearly Half yearly Half yearly Half yearly Monthly 25 Storage. IQC rejection in PPM % Adherence to production schedule Labor Efficiency i.M. Customer Disruption including field Returns in Nos.Overtime%.I. Preservation of Product including of customer property (STR) 26 27 28 29 30 Customer satisfaction measurement Inspection & testing of Product & Process Performance Monitoring of EMP's & Legal compliances Continual Improvement Customer Specific Procedures Cost of items not used more than Six Months TBD Cost of Deteriorated Material in INR TBD No.

Quality Objectives (HR) S. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 7 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation 8 Performance Monitoring of EMP's & Legal compliances HR Manager Adherence to compliance with legal requirements including filing of returns Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 . Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 3 4 5 6 Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA HR Manager HR Manager HR Manager All process owner % Total Employee Involvement On Time Execution of Mock drill / Evacuation etc. Incidents. % Adherence to legal compliance in time No. Ltd. nonconformance and corrective & preventive actions.Amtek Railcar Industries Pvt. of Customer complaints Customer Disruption including field Returns in Nos. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency 1 HR Process ( Training ) HR Manager % Competency Level Employee wise Adherence to Quality Training schedule No. >80% 100% Zero Zero Zero Zero Zero Zero > 70% As per Plan 100% Zero 100% As per EMP targets 100% Yearly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly Quarterly Six Monthly Quarterly Monthly Quarterly Quarterly as per rules 2 Procedure for Accidents.No.

Nos of legal non compliances 1 Procedure for Accidents. Ltd. nonconformance and corrective & preventive actions. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency No. Quality Objectives (Engineering) S. All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No. of Customer complaints Customer Disruption including field Returns in Nos.Amtek Railcar Industries Pvt. Incidents.No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation On Time Development of new products 4 New product development Engineering % FTR – Sample Developed 5 6 7 Engineering Change Control Pilot Lot production (PPAP) approval Customer Specific Procedures Engineering Engineering Engineering Change Review in Days % FTR – PPAP Approved Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets 100% > 80% < 14 Days > 90% 100% Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly QA/Engineering Manager Adherence to customer specific requirement Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 .

Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation 4 Supplier Selection Process Purchase Intial supplier rating % Supplier Performance Rating (Supplier Issues) 5 Supplier Scheduling & control Process Purchase Incidents of Premium Freight Paid 6 Order Realisation Process ( Packaging & Dispatch) Dispatch % On Time Delivery Cost of items not used more than Six Months 7 Storage. Preservation of Product including of customer property (STR) Cost of Deteriorated Material in INR Store Manager No. Ltd. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency No.Amtek Railcar Industries Pvt. Handling. of Customer complaints Customer Disruption including field Returns in Nos. nonconformance and corrective & preventive actions.No. Quality Objectives (Purchase) S. Incidents. 1 Procedure for Accidents. of incidents FIFO not maintained Inventory Turn Ratio Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly As per Criteria Half Yearly As per Criteria Monthly Zero 100% TBD TBD Zero TBD Yearly Monthly Half yearly Half yearly Half yearly Monthly Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 .

Procedure for Accidents. Quality Objectives (Maintenance) S. ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency No.No. nonconformance and corrective & preventive actions. Incidents.M. P.Amtek Railcar Industries Pvt. Ltd. Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 2 Identification of AI & HIRA All process owner No.& Predictive) Maintenance Maintenance expenses MTBF MTTR Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets > 99% <2% Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Monthly Monthly 1 As per Budget Monthly TBD TBD Monthly Monthly Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 . of Accidents & Incidents (Safety Statistics) % EMP implementation in time 3 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation % Adherence to Preventive Maintenance schedule % Break Down 4 Maintenance ( Break Down. of Customer complaints Customer Disruption including field Returns in Nos.

ARIPL IMS Process Description Process Owner Quantifier Target Review Frequency 1 Control of Non Conforming Products QA/Manufacturing Manager Number of times NCP shipped to Customer (Internal / External) Time taken to disposal NCP No. Ltd. Final Inspection) DPU/DPMO % Achievement of Layout Inspection Plan 7 Inspection & testing of Product & Process Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 . of Customer complaints Customer Disruption including field Returns in Nos. Quality Objectives (Production) S.No.e. Productivity. Nos of legal non compliances All process owners Repetitive Nature of concern Warranty Claims (Customer returned) Workers Compensation claims Open 3 Identification of AI & HIRA All process owner No. of Accidents & Incidents (Safety Statistics) % EMP implementation in time 4 Environmental Managemental Program (EMP) All process owner Effectiveness in EMP implementation % Adherence to production schedule Labor Efficiency i. Hourly Bonus Paid 5 PPC & Manufacturing Process Manufacturing Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process. Zero 7 Days Zero Zero Zero Zero Zero Zero Zero 100% As per EMP targets > 99% TBD TBD 2000 PPM TBD 100% 2000 100% Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly Monthly Quarterly Quarterly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Quarterly 2 Procedure for Accidents. Final Inspection) DPU/DPMO Rework in PPM (DPMO) 6 Order Realisation Process ( Packaging & Dispatch) Dispatch QA/Manufacturing Manager % On Time Delivery Rejection in PPM (In Process.Amtek Railcar Industries Pvt. nonconformance and corrective & preventive actions.Overtime%. Incidents.

Incidents. of Customer complaints Customer Disruption including field Returns in Nos. % Adherence to legal compliance in time No. Record retention time Target > 90% Zero 3 Days As per record matrix Review Frequency Half Yearly Quarterly Quarterly Quarterly 2 3 4 5 6 7 Document Control Control of Records HR Process ( Training ) Management review Process Internal Auditing Control of Non Conforming Products Procedure for Accidents. Ltd. MR MR HR Manager MD/VP % Competency Level Employee wise Adherence to Quality Training schedule % Decision Implemented in Time >80% 100% > 90% Yearly Quarterly Half Yearly Repetitive nature of NCR MR Timely closer of NCR Number of times NCP shipped to Customer (Internal / External) QA/Manufacturing Manager Time taken to disposal NCP No. List of Processes S. of Accidents & Incidents (Safety Statistics) % EMP implementation in time Effectiveness in EMP implementation Nos.Amtek Railcar Industries Pvt. of Enquiry Converted in to Order On Time Development of new products % FTR – Sample Developed Engineering Change Review in Days 13 14 15 16 Environmental Managemental Program (EMP) Enquiry Handling & contract review New product development Engineering Change Control All process owner Marketing Manager Engineering Engineering Zero 100% As per EMP targets >90% 100% > 80% < 14 Days Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 .No. 1 ARIPL IMS Process Description Business & Facility Planning Process Owner MD/VP Quantifier Business Objective Achievements Number of cases observed for availability of obsolete / non-approved documents Time taken to release the document / Format for Implementation from Submission Date. nonconformance and corrective & preventive actions. Nos of legal non compliances All process owners Zero 100% Zero 7 Days Zero Zero Zero Zero Zero Zero > 70% As per Plan 100% Quarterly Quarterly Quarterly Quarterly Monthly Monthly Quarterly Quarterly Monthly Quarterly Quarterly Six Monthly Quarterly Repetitive Nature of concern Warranty Claims (Customer returned) 8 9 10 11 12 Workers Compensation claims Open Consultation Communication & Participation Emergency Preparedness Identification of Legal requirements Identification of AI & HIRA HR Manager HR Manager HR Manager All process owner % Total Employee Involvement On Time Execution of Mock drill / Evacuation etc.

I.& Predictive) Order Realisation Process ( Packaging & Dispatch) Maintenance Dispatch MTBF MTTR % On Time Delivery No. Productivity. List of Processes S. of incidents FIFO not maintained Zero Store Manager Inventory Turn Ratio TBD % Customer Satisfaction Index >90 Vendor Score Card (G/Y/R Status) Green Marketing Manager (From Customer) Rejection in PPM (In Process.No. Customer Disruption including field Returns in Nos. Preservation of Product including of customer property (STR) 26 27 28 29 30 Customer satisfaction measurement Inspection & testing of Product & Process Performance Monitoring of EMP's & Legal compliances Continual Improvement Customer Specific Procedures Cost of items not used more than Six Months TBD Cost of Deteriorated Material in INR TBD No. Projects Completed 100% MD/VP % Cost Reduction / Benefit TBD QA/Engineering Manager Adherence to customer specific requirement 100% Half yearly Quarterly Monthly Quarterly as per rules Quarterly Quarterly Quarterly Doc No IMS/ISM/01 Rev 00 Date of Rev: 1/8/11 . 17 18 ARIPL IMS Process Description Pilot Lot production (PPAP) approval Supplier Selection Process Process Owner Engineering Purchase Quantifier Target Review Frequency % FTR – PPAP Approved Intial supplier rating > 90% As per Criteria Quarterly Half Yearly % Supplier Performance Rating (Supplier Issues) 19 Supplier Scheduling & control Process Purchase As per Criteria Monthly Zero Zero Zero 5000 PPM > 99% TBD TBD 2000 PPM TBD > 99% <2% Yearly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly 20 Receiving Inspection QA 21 PPC & Manufacturing Process Manufacturing Incidents of Premium Freight Paid Parts Rejected during Production in Nos.Overtime%. of times IMTE found out of calibration % R&R 24 Calibration of Measuring . IQC rejection in PPM % Adherence to production schedule Labor Efficiency i.e. P. Hourly Bonus Paid Supplies Expense variance from budget (Variable Cost) Rejection in PPM (In Process. Final Inspection) DPU/DPMO Rework in PPM (DPMO) % Adherence to Preventive Maintenance schedule % Break Down Maintenance expenses As per Budget Monthly TBD TBD 100% Zero Monthly Monthly Monthly Six Monthly 22 23 Maintenance ( Break Down. Final Inspection) DPU/DPMO 2000 QA/Manufacturing Manager % Achievement of Layout Inspection Plan 100% Adherence to compliance with legal requirements including filing of 100% HR Manager returns In time C. Monitoring & test equipments QA As per Criteria Yearly Half yearly Half yearly Half yearly Monthly 25 Storage.M.Amtek Railcar Industries Pvt. Handling. Ltd.