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Complete Conversation Caller 1: Good afternoon, Northwest Electricity, how may I help you? Caller 2: Good afternoon, this is Robert Tips, I have a question about my electricity bill this month. Caller 1: I d be happy to help you with that !r. Tips. "an I have your account number? Caller 2: I m afraid I don t have that with me. Caller 1: It s no problem, I ll #ust loo$ your name up in our database. Caller 2: Great. Caller 1: "ould you %ive me your address as well? Caller 2: It s &'() N* &+st ,ve. -ancouver, *ashin%ton. Caller 1: .es, I have your account up on my computer. /ow may I help you? Caller 2: The last bill I received seemed too hi%h. Caller 1: .es, I see that it was considerably hi%her than last year. 0id you use more electricity? Caller 2: No, I don t thin$ we used any more electricity that the year before. Caller 1: 12, I ll tell you what I can do. I ll mar$ this and have a supervisor ta$e a loo$ at the account. Caller 2: Than$ you. *hen can I e3pect an answer? Caller 1: *e should have an answer for you by the end of the wee$. I ll %ive you an inquiry number. Caller 2: 12, let me %et a pen .... 12, I m ready. Caller 1: It s '45+. Caller 2: That s '45+. Caller 1: .es, that s correct. Caller 2: Than$ you for your help. Role Play: Caller 1 Caller 1: 66666 Caller 2: Good afternoon, this is Robert Tips, I have a question about my electricity bill this month. Caller 1: 66666 Caller 2: I m afraid I don t have that with me. Caller 1: 66666 Caller 2: Great. Caller 1: 66666 Caller 2: It s &'() N* &+st ,ve. -ancouver, *ashin%ton. Caller 1: 66666 Caller 2: The last bill I received seemed too hi%h. Caller 1: 66666 Caller 2: No, I don t thin$ we used any more electricity that the year before. Caller 1: 66666 Caller 2: Than$ you. *hen can I e3pect an answer? Caller 1: 66666 Caller 2: 12, let me %et a pen .... 12, I m ready. Caller 1: 66666 Caller 2: That s '45+.
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Caller 1: 66666 Caller 2: Than$ you for your help. Role Play: Caller 2 Caller 1: Good afternoon, Northwest Electricity, how may I help you? Caller 2: 66666 Caller 1: I d be happy to help you with that !r. Tips. "an I have your account number? Caller 2: 66666 Caller 1: It s no problem, I ll #ust loo$ your name up in our database. Caller 2: 66666 Caller 1: "ould you %ive me your address as well? Caller 2: 66666 Caller 1: .es, I have your account up on my computer. /ow may I help you? Caller 2: 66666 Caller 1: .es, I see that it was considerably hi%her than last year. 0id you use more electricity? Caller 2: 66666 Caller 1: 12, I ll tell you what I can do. I ll mar$ this and have a supervisor ta$e a loo$ at the account. Caller 2: 66666 Caller 1: *e should have an answer for you by the end of the wee$. I ll %ive you an inquiry number. Caller 2: 66666 Caller 1: It s '45+. Caller 2: 66666 Caller 1: .es, that s correct. Caller 2: 66666