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COACHING SKILLS SUITE

WORKSHOPS FOR ACHIEVING PERFORMANCE AND RESULTS

THE

Building Partnerships in the Workplace
Sooner or later, people have to start doing something differently—they have to start communicating like a coach

WHY COACHING SKILLS?

An ever-changing global economy presents the leaders of today with countless opportunities to coach for performance and results. Effective coaches in the workforce can directly impact the current and future performance of their team members through enhanced growth and development, promoting individual responsibility, and encouraging accountability. CMOE’s Suite of Coaching Workshops are designed to help participants develop the necessary skills to effectively coach others. Our Suite of products and services allows us to work with clients to identify the optimal coaching solution for their unique needs. The workshops are trusted and used by over a million coaches around the globe and after 35 years, continue to be the gold-standard training programs for coaches in all types of industries, and at all levels within leading organizations. CMOE’s goal is to provide your organization with the latest and greatest participant materials, workshop experience, and sustainability tools in order to increase the coaching and performance of team members and leaders within your organization. All of our coaching workshops are based on proven models which are backed by extensive and ongoing research. These models are flexible and dynamic communication “road maps” that coaches use to interact more effectively and produce results in a coaching situation.

Coaching Defined
Coaching is the ongoing process of building partnerships aimed at continuous improvement. It is a two-way communication process between members of the organization, and is designed to develop and enhance hard and soft skills, motivation, attitude, judgment, and the ability to perform and contribute to an organization’s strategic objectives.

OUTCOMES AND RESULTS:
Participants develop a number of critical coaching competencies during our coaching workshops that are practical and immediately applicable on the job. • Maximize on-the-job performance by helping team members to make improvements and positive changes. • Motivate others to actively seek out opportunities to contribute more of themselves to the business. • Help others to develop the behaviors and competencies needed to achieve desired business results. • Help people accept, adjust to, and acquire ownership of organizational change. • Resolve differences, handle team-member resistance, and confront excuses. • Conduct developmental discussions and non-performance related coaching conversations with confidence. • Build positive and supportive relationships with team members.

COACHING TIPS2™ WORKSHOP
• Utilizes The Coaching TIPS2 Model. This Model features 5 steps, or behaviors, that are common to all world-class coaches. • Typically delivered in a One-Day Workshop Format (see Learning Methods for other options). • Focuses on the fundamental skills and principles of coaching. • Recommended for leaders and managers at all levels of the business who are looking for a training and coaching process.

COACHING SKILLS™ WORKSHOP
• Utilizes The Eight-Step Coaching Model. This Model features additional steps, or behaviors, over the Coaching TIPS2 Model that are common to all world-class coaches. • Typically delivered in a Two-Day Workshop Format (see Learning Methods for other options). • Recommended for participants with some experience with or training in coaching skills, or those who are very experienced but need to refresh their knowledge and improve upon their current ability to coach others.

SALES COACHING WORKSHOP
• Utilizes either The Eight-Step Coaching Model or The Coaching TIPS2 Model • Patterned after the same principles and structure as both the Coaching Skills Workshop and the Coaching TIPS2 Workshop. • Is highly customizable to address specific needs of the individuals, team, and organization. • Recommended for participants who desire to specifically address coaching for sales driven results.

SAFETY COACHING WORKSHOP
• Utilizes either The Eight-Step Coaching Model or The Coaching TIPS2 Model • Patterned after the same principles and structure as both The Coaching Skills Workshop and The Coaching TIPS2 Workshop. • Is highly customizable to address specific needs of the individuals, team, and organization. • Recommended for participants who desire to focus on building practical coaching skills to address vital safety issues within the team and organization.

COACHING FOR CONTINUOUS IMPROVEMENT WORKSHOP

The Continuous Improvement Coaching Workshop is directed toward organizations that are highly involved in the continuous-improvement process. Team Leaders, Coordinators, or Facilitators learn to interact with team members and other stakeholders in the team process. While team leaders in these organizations may not have formal authority or fill official leadership roles within the team structure, they must manage both the team’s activities, processes, and relationships with people in order to facilitate a successful, collaborative team effort.

Partial List of CMOE Clients
AT&T • Abbott Labs • Alcon • American Express • Bank of Montreal • Barclays Global Investors • Bell Canada • BellSouth • Boeing • Cargill • ChevronTexaco • Chick-Fil-A • Church’s Chicken • Delphi • Department of Public Safety • Delta Air Lines • DHL • Ernst & Young • ESPN • ExxonMobil • Farm Credit Services of America • FMC • FedEx • Florida Power Corporation • Formosa Plastics • Gulfstream • Hancock Bank •

WORKSHOP MATERIALS
• Pre-work Article • Comprehensive Participant Workbook • A Coaching Model (including a pocket guide and a wallet card) • Electronic version of the Coaching Planning Guide • Hardbound copy of Win-Win Partnerships: Be on the Leading Edge with Synergistic Coaching, by Steven J. Stowell, Ph.D. and Matt M. Starcevich, Ph.D. • The Express Coaching SmartPhone Application (optional) • E-newsletter as a skill sustainability tool (optional)

One of CMOE’s strongest capabilities is developing customized solutions to meet each organization’s unique needs. CMOE’s Design Team provides clients with the choice of three levels of customized product solutions, from combining existing content, to creating new content, to co-branding CMOE material with your logo, name, and corporate or chosen colors. Contact us for help deciding which level will fulfill the needs of your organization best. Our suite of coaching products is offered in the form of live classroom, virtual classroom, or web-based programs. The length of the course is flexible and depends largely on the delivery method chosen. Experienced CMOE facilitators lead workshops from any location of your choosing. We also offer a Train-the-Trainer service in which we provide the skills and knowledge necessary to deliver The Coaching Skills Workshop at any time. Clients that choose this option simply purchase the participant materials from CMOE on an as-needed basis once they are certified to teach the program.

CUSTOMIZATION

LEARNING METHODS

EXPERIENCES & ACTION DEBRIEF, DISCUSS, & REFLECT

RESULTS

LEARN & DISCOVER

IMPLEMENT & SUSTAIN PLAN CHANGES

EXPERIMENT & PRACTICE

CMOE provides organizations with training programs that are practical, with an emphasis on developing how-to-skills. Our strategic objective is to partner with clients and provide solutions for their training needs as they arise. As a training partner, CMOE assists clients in defining and providing customized training needs. We don’t fit you into a box; we help you design the box. CMOE was founded in 1978, and is based out of Salt Lake City, Utah—our global headquarters. Through a commitment to ongoing research and consulting, CMOE has developed numerous skill-based training workshops, books, materials, and experiences that address the specific needs of leaders, team members, and organizations.

WHO WE ARE

CMOE’S E X P E REXPERIENTIAL I E N T I A L L E A R NLEARNING ING PROCESS PROCESS

Hershey’s • Hillenbrand • HP • Iomega • JBS • John Deere • Johnson Controls • Kaiser Permanente • Kellogg’s • L-3 Communications • Lennox • LG • McKesson • Motorola • Omnicell • Pacific Gas & Electric • Pepsico • Pilgrim’s Pride • Pfizer • Police Corps • Principal Financial Group • Procter & Gamble • Sauer-Danfoss • Siemens • Tesoro • Texas Utilities • T-Moblie • Turner • Welch Allyn • Wells Fargo

ALSO BY CMOE
OTHER BOOKS: The Coach: Creating Partnerships for a Competitive Edge
by Steven J. Stowell, Ph.D. and Matt M. Starcevich, Ph.D. This book is about the coaching process and the skills, behaviors, courage, and values leaders need in order to evoke employee commitment and motivation. The Coach will also help leaders turn what is typically an uncomfortable and often avoided or mishandled task into a productive, one-onone experience for the leader and team members.

Leading Groups to Solutions: A Practical Guide for Facilitators and Team Members

OTHER WORKSHOPS: Applied Strategic Thinking
As strategy skills continue to be in greater demand in the workplace, leaders and individual contributors need to develop the skills to have a broad perspective about their work and how they can make a strategic contribution. This engaging and dynamic workshop helps participants develop this important skill set so they become strategically minded and can ignite positive change.

by Steven J. Stowell, Ph.D., Joel McCausland, and Stephanie S. Mead, MBA. This book is about the collaborative process among team leaders and team members when building consensus, creating synergy, and harnessing collective energy to create innovative solutions.

Strategy is Everyone’s Job

Win-Win Partnerships: Be on the Leading Edge With Synergistic Coaching

by Steven J. Stowell, Ph.D. and Matt M. Starcevich, Ph.D. This book expands on the concepts and skills contained in CMOE’s Eight-Step Coaching Model, explores the learning relationship, and teaches how to create synergistic solutions to life’s challenges, at work and elsewhere.

by Steven J. Stowell Ph.D. and Stephanie S. Mead, MBA This book is about the role of leaders in taking responsibility for strategic opportunities and navigating strategic shifts so the part of the business they are responsible for is better positioned for longterm success. Readers also learn how to execute their own strategic direction that aligns with and supports the organization’s overarching strategy.

Exploring Teamwork

This workshop is an experience-based learning journey that helps participants learn how to build and sustain a highperforming team and develop teamwork skills at the individual level. It can be delivered in an experiential classroom setting or combined with outdoor experiential activities to provide an unforgettable experience in team growth.

OTHER SERVICES: Customized Design
Our talented and experienced training curriculum design team is prepared to create an experiential workshop around a specific topic or develop a curriculum using a combination of topics of your choice.

Leading Groups to Solutions

Ahead of the Curve: A Guide to Applied Strategic Thinking

by Steven J. Stowell, Ph.D. and Stephanie S. Mead, MBA. This book is about how managers and individual contributors can develop the ability to expand and exercise greater strategic influence over their work and life and make a strategic contribution to their organization.

A highly interactive facilitation workshop designed to help leaders and managers develop the insights and skills necessary to create a unified climate, maximize team member contribution, gain consensus, and develop solutions to organizational challenges when working in groups.

Connexus

Courageous Conversations

The Team Approach: With Teamwork Anything is Possible

An organizational assessment process that will produce a unique and comprehensive picture of what is going on in your organization. Connexus helps leaders understand how the organization ticks and how to tune it up.

by Steven J. Stowell, Ph.D. and Stephanie S. Mead, MBA Whether it’s two people, a department, or an organization, teams are the means by which great things are accomplished. This book explores the inner dimensions of how groups of people become teams and how group dynamics can be managed.

Speakers

Our professional speakers and trainers are available to make presentations, from a few minutes to a full day, for conventions, conferences, or other meetings. Book us for a presentation your group will not forget!

Leaders face an assortment of daunting responsibilities. The ability to carry out direct and constructive conversations is a pivotal skill to have. Courageous Conversations™ is designed for participants to grapple with real organizational problems as they learn the dynamic concepts and skills of communicating with others, especially when engaging difficult, non-routine, complex issues. By learning to actively surface issues and test their thinking and the logic inherent in their views, participants can tackle problems that may otherwise go unaddressed.

Visit our website for a full listing of products and services: www.CMOE.com.

9146 South 700 East Sandy, UT 84070 +1 801 569 3444 www.CMOE.com